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PROFESSIONAL SUMMARY
A seasoned Professional with over 18 years experience in and solid understanding
of a diverse range of business management applications, including market analys
is, sales and marketing, distribution and logistics, project management, team bu
ilding, quality assurance and customer satisfaction. Demonstrates the ability t
o build leadership teams, and train and mentor customer oriented employees. Work
ed in a variety of industries including home improvement businesses and internat
ional shipping and freight.
QUALIFICATION SUMMARY
a Retail Sales
a Distribution and Warehousing
a Client Recruiting and Account Development
a Product Expertise
a Clients Needs Analysis and retention
a Import/Export Experience
a Client Retention
PROFESSIONAL EXPERIENCE
Department Supervisor, THE HOME DEPOT, Dayton, NJ 02/07 a"
Present
Supervise and direct a staff of 18 hourly associates in a stocking and cross-doc
king distribution environment.
a Conduct coaching, counseling, and motivational sessions for the associates.
a Work with DC manager on cost saving programs resulting from streamlined proces
ses and procedures.
a Supervise the routine daily warehouse and office operation planning workloads,
promoting quality and operational efficiency, and maintaining safety.
a Reorganized the labor force to reduce permanent labor usage by 50% over prior
years.
a Developed and implemented system to audit all stock outbound shipments, increa
sing accuracy to 99.0%.
a Underwent sixty hours of structured management training.
a Assist Operations Manager in forecasting and developing annual, monthly and we
ekly labor and operational plans.
Accounts Executive, SWIFT FREIGHT (USA) Inc., Iselin, NJ 01/01 a" 11/04
Swift Freight is a shipping and forwarding company engaged in international frei
ght and cargo with over 3000 trained professionals in 800 locations worldwide.
Worked as an Accounts Executive; areas of responsibilities include identifying n
ew sources of business growth and areas for expansion, transform existing infras
tructure to meet growing needs of international shipping and freight. Coordinate
marketing efforts of the company and meet sales goals and quotas. Generate and
maintain customer accounts and develop strong business relationships. Achievemen
ts include the following:
a Manage the NJ branch a" the last 3 years saw the growth of 120 new customer ac
counts with the business volume increasing over 300%.
a Manage staff to engage in monitoring end-to-end customer shipment delivery
a Oversee cargo and customer database from shipping to delivery
a Manage and maintain SPIDER a" a home grown customer database management system
a Develop a strong rapport with prospective customers, understanding their requi
rements and matching them with quality service
ACADEMIC QUALIFICATIONS
Bachelors of Commerce University of Bombay, Mumbai, India
Major in Business Accounting and Cost Auditing
MS Gemologist Gemological Institute of America, NY
1995
Business Management Certification Middlesex County College, NJ