OBJECTIVE:

With great interest, I will like to apply for the Project Manager position respo
nsible for managing projects from initiation through to closure including Scope
Analysis, Requirement Management, Cost estimation, Monitoring and Quality Contro
l.
PROFILE SUMMARY:
A highly motivated Information Technology Professional with in-depth knowledge o
f Project Management, Scope Management and Quality Control. I have the ability
to manage multiple projects ranging from $500K - $5 M.. My goal is to ensure tha
t projects are completed on time, within budget and satisfies the customer requi
rements.
Participate in all aspects of the IT Software development / Project lifecycle (S
DLC/PLC) spanning from creating Project Charter through to Requirement gathering
, Implementation Planning, QA and UAT signoff.
Certified PMI/PMP professional with Masters Degree in Computer Science and ITIL/
ITSM v3 certified with over 12 years professional experience.
SKILLS:
Project Management 6 yrs
Project Scope Management 6 yrs
Change Management and Control 6 yrs
Project Monitoring and Quality Assurance 6 yrs
IT Service Management (ITIL & ITSM) 6 yrs
Process Improvement and Risk Analysis. 6 yrs
Functional Requirement Analysis: 12 yrs
Implementation and System Integration 12 yrs
Business Analysis and Process Re-engineering 12 yrs
Rational RUP, UML, MS Visio, Rational Rose 10 yrs
UseCase diagram, Sequence diagram, Activity diagram 10 yrs
Test Planning , Test Cases and Test Script Execution 8yrs
Remedy ITSM 7.1, ARSystem 7.1 6 yrs
Service Desk and Service Management 8 yrs
Mercury Quality Center, QA Run 6 yrs
PMI/PMBOK Waterfall and Agile Methodology 6 yrs
Web Application, Web Services, Web Portal, 5 yrs
J2EE, Java Script, HTML, ASP.Net, eCommerce 5 yrs
Database Modeling and RDBMS Design 7 yrs
Oracle 9i and 10g, MS-SQL, DB2 7 yrs
Software Development Life Cycle (SDLC) 10 yrs
Change and Release Management 10 yrs Software Development LifeCycle (SDLC)
12 yrs
MS office, Visio, Lotus, Active Directory
12 yrs
EDUCATION SUMMARY:
2007
PMI/PMP Certified - 496396
ITIL / ITSM Certified
Sept. 1998
Masters in Computer Science
(M.Sc), University of Hertfordshire, UK
Major in System Analysis, Design and Development
June 1994
B.Sc. (Hons) Electrical & Electronics Engineering
Major in Digital Computer Systems.

PROJECT SUMMARY:
Canadian Tire - Kiosk Product locator implementation in Retail Stores.
Rexall - PharmaPlus: Remedy ITService Management Project
RBC Dexia : Financial Trade Activity Reporting Project
Sears Canada: - Travel Websites Project
OnX Enterprise Solutions: AstraZeneca Intranet Website Portal Project
London Life Insurance: - Remedy Implementation.
ESI Canada: - Billing and Remittance Web Reporting System
PROFESSIONAL EXPERIENCE:
Feb 2010 - Dec 2010
Project Manager - Group4Security (G4S):
eViper Implementation and Infrastructure Upgrade.
http://www.g4s.com
*Managed a Team of 7 resources to implement a $4.2M Web based electronic parcels
tracking and tracing systems -(Eviper) including integration with Motorola MC75
HHT device for realtime communication with Service Crews . The system is used t
rack Cash Collection and Deliveries to all Financial Institution branches and AT
M - RBC, BMO, TD, BNS and CIBC.
*Created project plan outlining the task activities and timelines required for s
uccessful implementation and roll-out of the systems across all Canadian 26 bran
ches using aggressive Agile methodologies for the implementation.
*Planned Infrastructure Hardware and Software setup for branches as required for
system implementation including DSL Internet Services, LAN Cabling and Power so
ckets. Electrical, Cabling, Shelving and Network installation..
*Documented the System functionality required in the new upgraded version includ
ing System diagrams, Process diagrams using Rational RUP notation.
*Ensured that the required data information for FIs Branches, ABM and Cash proce
ssing are uploading into the new system as well as customer information for trac
king parcels
*Developed Business Continuity Plan (BCP) and Failover plan for the system and e
nsured that the BCP process is well understood by all branches.
*Introduce ITIL/ITSM best practices for service management to all branches acros
s Canada and ensured SLA/OLAs are adhered to as stipulated within the new system
.
*Tracked project budget allocation on a quarterly basis and reported project sta
tus on cost variance, schedule variance slippage to project board monthly as wel
l as forecast cost to project completion
*Escalated issues to the business sponsors and ensured that there is a common un
derstanding of the issue as well as the resolution. Unresolved issues were escal
ated to the Executive Steering Committee for decisions.
*Carried out Post-implementation review and updated all documentations in the Pr
oject Information Library as well as communicated the project closure to the sta
keholders.
*Managed in all phase of the project including day-to-day project development ac
tivities, Task assignment, change control, incident management and problem resol
ution as well as provided continuous process improvement e.g Release Management
and Change Management.

July 2009 - Dec 2009

Project Manager
Canadian Tire - Merchandizing and Retail Systems
http://www.cantire.ca.
*Managed the implementation and roll-out of Product Locator System for CanadianT
ire retail stores. The main function of the application is to enable customers f
ind the "location of products" within the Store as well as check price info of p
roducts on the system known as "Product GPS "
*Created the Project Plan and Work Breakdown Structure (WBS) outlining the task
activities, timelines and responsible owners of tasks required to complete the p
roject using Waterfall iterative Approach.
*Worked closely with the Retail Merchandizing Team, Application Support Team and
Fujitsu Consultants to define project scope and kiosk functionality which inclu
des Location Search, Weekly Flyer products, Link to www.cantire.ca website and
price checker with a budget allocation on $550,000 and a 6 months duration.
*Defined and Documented the Qualitative and Quantitative measurement to be carri
ed out as part of the customer evaluation survey on the business value of the ki
osk application. The output result will be an input into future phase of the pro
ject and application development.
*Reported weekly project status update to the Working and Steering Committee as
well as Issues impacting the project delivery timelines.
*Facilitated JAD sessions with the Systems Architect, Vendors Consultant and App
lication Support Team to identify Sustaining Processes as well as user manuals r
equired to support the system.
*Analysed Change Request impact on project and ensured that there is business ju
stification to changes while avoiding scope creeping from the vendors and other
project stakeholders.
*Created the implementation plan and detailed the task activities for the roll o
ut of the Kiosk Application including component deployment to in-store as well a
s Store Staff Training and Education
*Participated in all aspects of the Project LifeCycle (SDLC/PLC) spanning from c
reating Project Charter through to Requirement gathering, Implementation Plannin
g, QA and UAT signoff.

July 2008 - June 2009

Project Manager
Rexall - Remedy ITIL/ITSM Implementation :
http://www.rexall.ca
*As the Project Manager, I managed the implementation and roll-out of $1.7M Reme
dy Service Management Solution (ITSM) project across the organization including
the integration of Remedy Incident and Problem Management Application with Field
Services Applications and Aeroprise Mobile Device Solution for Field Technician
s.
*Delivered enhancement requirements in the Remedy forms and modification to the
Incident Management, Change Management and Service Level Management Applications
running on the Remedy ARS platform
*Created the Work Breakdown Structure (WBS) and resource plan for projects as de
fined in the Project Charter. With Agile Methodology, the total Man-Hours requir
ed to complete the Project was estimated at 600 man-hours.
*Translated the requirement into functional specification with reference to the
use-case diagrams using the Rational Unified Process (RUP) methodology and revie
wed the document with client, developers and testers to ensure complete understa
nding of deliverables.
*Performed the daily supervision of Agents within the Service-HelpDesk and Techn
ical Support Team using the Remedy Application and ensured that Service Level Ag
reement SLA and OLAs were met.
*Conducted Workshops on how to apply ITIL and ITSM best practices to improve the
Organization Service management within Application Support and Help Desk Depart
ment.
*Conducted analysis of the current processes and identified the integration Poin
t between the Remedy application and Mobile Wireless Device (MC 70) for real-tim
e communication with Field Technicians.
*Prepared the weekly Project Status Report/Metrics to the Stakeholders and Steer
ing Committee showing the Actual Cost (AC), Cost Variance (CV) and percentage of
 Task Activities completed. (Schedule Variance).
*Produced the final Project Cost report showing the Actual Cost at Completion ag
ainst the Budget allocation and Variances at completion. (VAC). The result shows
a savings of $120,000 from the initial cost.
*Wrote the Test Plan and worked closely with the Tester to carry out Functional
Testing and System Integration Testing of the Remedy application.
*Negotiated Hardware and Software license with BMC-Remedy resulting in more than
$35,000 in cost savings.
*Successfully Implemented the new IT Service Management operations and procedure
s with a saving of over $410,000 annually with increased productivity by 25% and
reduced manual administrative tasks by 35%.

July 2007 - June 2008

Project Manager
Royal Bank of Canada - Financial Trade Activity Reporting (NI 24-101):
http://www.rbcdexia-is.com
*Managed the Trade Activity Report Project to meet the Government NI 24-101 comp
liance, which is to provide Investment Managers/Clients and Fund Managers with r
eporting tools to allow them to effectively manage and track trade-processing ef
ficiencies. (T+1, T+2, T+3).
*Oversaw the delivery of the $1.3M Securities Trade Activity Report Solution whi
ch serves more than 40 Fund Management and Wealth Management Companies across No
rth America with daily Trade Activity Reports.
*Managed a team for 8 resource staff using Project Management Methodology in all
phases of the project life-cycle from Project Initiation, Project Planning, Pro
ject Execution to Project Closure.
*Worked closely with RBC Securities and Wealth Management Business Units (Stakeh
olders) to define the business rule around Security lending (SL) and Risk Assess
ment to be incorporated into the Global+ System.
*Created the Project Work Breakdown Structure (WBS) and identified task activiti
es required for the project and also ensured that the critical path tasks are do
ne as outlined in the project plan.
*Analysed the Trading Floor Structure (Front office, Middle and Back Office oper
ations) in order to determine the impact on the Trade Settlement time and date.
*Translated the requirement into functional specification with reference to the
use-case diagrams using the Rational Unified Process (RUP) methodology and revie
wed the document with client, developers and testers to ensure complete understa
nding of deliverables.
*Evaluate the Risk and delay on Client Side security trade into the Global Plus
(G+) system as well as the StreetSide Trade impact on trade activity reports.
*Coordinated the JAD session with the Business Subject Matter Experts and Develo
per to get Duration and efforts timeline for task activities outlined in the pro
ject plan.

Aug 2006 - June 2007

Project Manager
Royal Bank of Canada - Online Pensioner and Group Benefit System
http://www.rbcdexia-is.com
*Managed the implementation of an Online (Web) Benefit Payment System for Pensio
ner as well as Real time Web Access to historical Payment information. The Pensi
oner Benefit Payment system provides information to approximately 400,000 pensio
ners.
*Oversaw the delivery of the $1.1M Online Pensioner Benefit Payment System and R
eport Solution which serves more than 40 Groups Benefit Management Companies acr
oss North America with Monthly Reports to meet the needs of the RBC Pension Clie
nts, which includes Pensioner information, Remittance address, EFT information,
Taxation Rules, Tax Slips and Historical Payment Report as well as ability to vi
ew data near real time.
*Worked closely with RBC Business Units (Stakeholders) to define the business ru
le around payment Transaction records to be incorporated into the System. Some o
f the rules include: Payment deduction, Tax deduction, Entitlement, Special Paym
ent, Tax Credit and Taxable Benefit rules.
*Created the Project Work Breakdown Structure (WBS) and identified task activiti
es required for the project using Waterfall Methodology and also ensured that th
e critical path tasks are done as outlined in the project plan.
*Managed a team of 8 resource staff and the day to day projects task activities
such as budget tracking, project communications, project meeting planning, vendo
r management, risk management and project issue resolution.
*Performed Risk identification and Cost Benefit Analysis with action plan to mi
tigate the risks. I also worked with business contacts to create the Risk Mitiga
tion Plan outlining the actions to mitigate the risks.
*Translated the requirement into functional specification with reference to the
use-case diagrams using the Rational Unified Process (RUP) methodology and revie
wed the requirement document with client, developers and testers to ensure compl
ete understanding of deliverables.
*Coordinated Brainstorm session with the Business Subject Matter Experts, Vendor
Contractors and Developer to get efforts timeline for task activities outlined
in the project plan and ensured that task are completed within the project timel
ine.
*Reviewed the cost estimate and project timeline based on changes to the project
scope and re-worked the project plan to identify task that can be done in paral
lel to save time and cost. (fast tracking).
*Created the Release Schedule and Timelines for GO-LIVE implementation of the ap
plication to the production environment as well as coordinated the Release Activ
ities to promote the software to production.

January 2006 - July 2006

Project Manager/Business Systems Analyst
Sears Canada Travel - E-Commerce Websites (B2C and B2B websites)
www.searstravel.ca
*As the Project Manager, I successfully implemented the new Sears Canada Travel
website which is a web based application that allows customers to search and mak
e travel reservations online as well as integrated with internal Web Portal for
the B2B clients. The scope of the project includes Flight Packages, Hot Deals, H
otels, Cars and Cruise travel ticket bookings. The application developed using J
2EE architecture with Oracle 9i database.
*Worked closely with the Business Unit to define the project scope, business req
uirement and specification for the design of the Sears Travel websites (B2C and
B2B) and Coordinated the JAD sessions with the business stakeholders and develop
ers to review functional specification and design documents.
*Created the Work Breakdown Structure (WBS) and task activities for the project
phases as well as operational process changes required at all Sears Retail Trave
l Stores.
*Translated the requirement into functional specification showing the use-case d
iagrams using the Rational Unified Process (RUP) methodology and reviewed the do
cument with business mangers, developers, testers to ensure complete understandi
ng of deliverables and solution document showing the system components.
*Created the High Level Process document of the application using the UML notati
on on Rational package showing various diagrams like the use-case diagram and Bu
siness Operations processes. (class diagram, sequence diagram, flow of business
logics and rules).
*Carried out Risk Assessment of the application to identify security gaps in the
travel booking process as well as documented the mitigation actions the Risk Ma
nagement plan.
*Prepared the weekly Project Status Report/Metrics to the Project Management Off
ice (PMO) Stakeholders and Steering Committee. The project Status Update outline
s the Actual Cost Expense (AC), Cost Variance (CV) and Schedule Performance Inde
x (SPI) percentage of Task Activities completed.
*Produced the final Project Cost Report showing the Actual Cost at Completion ag
ainst the Budget allocation and Variances at completion.(VAC). I also included t
he Forecast to Project Completion based on outstanding tasks.
*Worked with the Development Team and Systems Architect to design the Solution D
iagram showing the system components and integration points to the Sears Credit
card Web Services Interface and connection to the other legacy applications.
*Developed Test cases and Test script execution strategy for testing the applica
tion using Mercury TestDirector (MQC) tool and got business sign-off on test res
ult report.
*Produced user-manuals and Training to Sears Travel agents on the functionality
and features of the new Business-to-Business (B2B) application. The train the tr
ainer approach was used.

Jan 2005 - Dec 2005

Project Manager/Business Systems Analyst
London Life Insurance Company - Remedy Service Request Upgrade.
*Gathered the business requirement for the "Remedy Service Request Automation" P
roject to automate the Hardware and Software request across the Enterprise Compa
nies (for London Life, Canada Life and Great West Life Insurance Companies).
*Developed the process to centralised Service Request through a Remedy Web inter
face and reduce manual procedures.
*Conducted detailed analysis of the current Software and Hardware inventories fo
r London Life Insurance and Great West Life Insurance companies into the CMDB as
well as identify gaps in the current request submission process.
*Recommended ways to address the Gaps in the Web-Service Request Submission and
applied the solution/logic into the new Remedy Web Interface putting into consid
eration the Service Level Agreement (SLA).
*Ensured the Asset tag for Hardware are records in the Companies Infrastructure
Information library across the Enterprise Companies (for London Life, Canada Lif
e and Great West Life Insurance Companies).
*Produced the Project Task Activity document and Remedy Interface functional spe
cification document. This document outlines the deliverable items, pre & post co
nditions of each task, functional requirement as well as screen mock-ups of the
Web Interface.
*Re-worked the cost estimate and project timeline based on changes to the projec
t scope from the stakeholders and compared the actual results to ensure that the
variance are within the control limits.
*Conduct Training sessions to 200 End-Users on the feature and functionalities o
f the Remedy Incident and Problem Management Consoles including Train-the-Traine
r sessions on how to deliver hands-On training.
*Created the Operational Procedure and Process document outlining the step by st
ep description on how to use the features/functions on the Remedy Application.
*Managed the resource staffs to ensure that project tasks are completed and the
project timeline is on schedule
*Communicated the project progress and project status to Sponsors as well as Pro
ject Team.
*Develop the implementation and roll out plan of the new Infrastructure Service
process and operation. The implementation was done as a phased roll out by compa
ny.
*Carried out Post-implementation review and updated all documentations in the Pr
oject Information Library as we as communicated the project closure to the stake
holders.
*Participated in all aspects of the Project Development LifeCycle (SDLC/PLC) spa
nning from creating Project Charter through to Requirement gathering, Implementa
tion Planning, QA and UAT signoff.
*Assisted with supporting day to day operations for a community of 3800 active u
sers in the form of service requests and incidents.
Sept 2003 - Dec 2004
Senior Business Systems Analyst
ESI Canada (Express Scripts) www.express-scripts.com
Billing and Remittance Reporting System:
*Wrote the Business Requirement and functional specification for the new Web bas
ed Billing and Remittance Reporting Systems as well as recommended tools and te
chnology to use for implementing the System.
*The system consists of 3 applications namely: Rx Report Systems, Billing System
s and Card processing Interface used by major insurance companies like ManuLife,
Maritime Life and Industrial Alliance Insurance companies.
*Documented the requirement for client's Billing and Remittance advice process a
s well as XML data exchange for card processing with 3rd party company.
*Evaluated ASP.Net Framework components and technologies to be used in the new R
eporting System by doing a comparative analysis of the different tools and recom
mended the ASP.Net Web Services components for the implementation of the solutio
n.
*Facilitated JAD sessions with the Systems Architect, Developers and SME to iden
tify Service Management Processes and produced the High Level Design Document ou
tlining the Process flow and activity diagram.
*Applied ITIL and ITSM best practices to improve the IS processes within the Tea
m ( e.g Release Management and Change Management) and ensured that SLA and OLA's
are met.
*Documented the System Operational Procedure document outlining the step by step
description of how to generate reports from the system and trained junior staff
s using the procedure document.
*Organized and transitioned the application to the Application Support Team inte
rnally and facilitated on-going support process for the application.
*Participated is Change Management Approvals and ensured that Release items do n
ot have impact on the normal Business Activities.
* Managed the Change Request from the Business Unit and ensured that changes do
not impact the project schedule and timeline. Incorporated the approved chang
e request into the task activities and ensured that relevant documents were upda
ted.
TRAINING COURSES:
August 2008: ITIL/ITSM Foundation_V3 Certification
May 2003: Project Management Course (University of Toronto)
May 2000: Requirement Management
Feb 2001: Project Management (Preliminary)
September 2000 Java 2 Enterprise Edition J2EE (Course)
March 1999: Software Analysis, Design and Development
REFERENCES:
Available upon request