ROBERT E.

DIEHL
W241 N7430 Old Oak Drive
Sussex, Wisconsin 53089
Residence: (262) 820 9956
Cell: (262) 424 8797
rd110a230@westpost.net

BACKGROUND SUMMARY
Client Management Executive experienced in managing complex programs and dealing
with corporate level decision makers. Demonstrated skills and accomplishments i
n the following:

? Revenue Strategies
? Product Development
? Internal and External Relationship Development
? Management of Cross-Functional Teams
? Client Program Implementation
? Team Training and Development
? Contract Compliance
? Data Analysis
? Margin Maintenance
? Market Analysis

PROFESSIONAL EXPERIENCE
APS HEALTHCARE, INC., Brookfield, WI 2000 to 2010
A $200 million Healthcare Services organization providing care management progra
ms in medical and behavioral health environments.
Director, Account Management
Responsible for the recruitment, development and oversight of up to six professi
onal Account Executives managing a book of business of approximately $25 million
in annual revenue. In addition, maintained a personal book of business of over
$3 million.
? Increased average annual revenue by approximately 3.2% through renewal increas
es and up-sells over the last three years.
? Coordinated development of the Account Services Team to more effectively and e
fficiently manage accounts with revenues of less than $200,000 by assigning them
to a team of Account Coordinators.
? Maintained client contract renewal percentage of over 80% through three organi
zational sales and restructurings.
? Managerial team member for the development and implementation of Client Manage
ment software system to more effectively track Account Executive activities and
account status.
? Served as Account Management and Implementation representative on Sales Finali
st Team for major account presentations.
? Developed and maintained relationship with major national consulting firm thro
ugh direct managed account which led to three additional sales generating approx
imately $2.3 million in annual revenue.

ROBERT E. DIEHL
Page Two
SUBRO AUDIT, INC, New Berlin, WI 1993 to 2000
A subrogation recovery firm generating $16 million in annual revenue on over $50
million in recoveries for insurers, self-funded employers and regional managed
care plans.
Director Sales and Account Management
Responsible for all sales, marketing and account management activities including
market message, prospecting, advertising, sales collaterals, trade shows, prici
ng, sales close, contract development, contract compliance and reporting.
? Increased revenue three fold in seven years.
? Diversified client base to reduce dependence on major client from 48% of annua
lized revenue to 20%.
? Established prospect/customer data base.
? Created Account Management team dedicated to maintaining client relationship,
contract compliance and reporting.
? Acquired ?Approved Vendor? status on Federal Employee Programs.
? Developed corporate quarterly newsletter ?Perspectives?.
? Assisted in opening of Atlanta, GA office to service large client base in Sout
heast.
? Created Sale Collateral Package that won Wisconsin AIGA award in 1994.
? Redesigned reporting package to increase client friendliness and reduce manual
intervention.
EDUCATION
BA, Management, Ottawa University, Milwaukee WI