gw110ccba@westpost.net DIRECTOR OF DEVELOPMENT AND TRAINING Operations Management Havana Central NYC 2008-present Multi unit Talented, results-producing Operations Professional with a proven record of acco mplishment in planning and leading comprehensive business strategies in support of business goals and objectives. Expertise in directing several restaurant loca tions and steering the execution of marketing programs for projected growth. So lid leadership skills; able to build and guide top-performing teams.
PROFESSIONAL HISTORY
Director of Training/Operations, 2008-present
Havana Central - Manhattan NYC Wrote, designed, implemented and maintained all training and development program s. Successful systems for Front and Back of House developed achieving zero poin ts on most recent reports from NYC Department of Health. Selected Contributions: * Increased annual company profitable margins over 3 years by 1million * Implemented sanitation/safety systems for all positions, achieving grade A fro m NYC Department of Health * Decreased training costs by 3%, with a 12% increase in overall company sales * Defined leadership roles for each position, designed the corporate trainer pos ition and leads a group of 43 trainers ranging from managers to prep cooks * Hosts and leads seminars, conferences and department meetings for internal and external education on products, systems and cutting edge techniques * Created every tool for all training for every position from dishwasher to Mana gement training * Furthered education and development for managers and General manager courses t aught
PREVIOUS PROFESSIONAL HISTORY
General Manager, 1998 - 2008
MRG - Saddlebrook and Englewood, New Jersey Define strategy for and develop, execute, and manage comprehensive business plan s for growth in failing markets. Specialist in work and manpower planning and qu ality improvement. Communicate with customers, management, internal departments, and vendors to coordinate overall business efforts in accordance with corporate goals. Selected Contributions for Englewood, NJ Location: * Increased annual store sales to $2.8 million yearly, and the sales trend from -32% to -5% in 6 months * Adjusted Englewood store food cost variance from -3.8% to + .23% (setting a co mpany record for that time-frame) Selected Contributions for Saddlebrook, NJ Location: * Tasked with improving sales, morale and health department evaluations at a sto re of over 280 employees * Revitalized annual sale revenues to $1.9 million annually and increased the sa les trend from -21% to +6% over an 11 month period * Developed four managers into three Senior Managers and one General Manager; th ree employees into house managers, with two currently in corporate training prog rams
EDUCATION & CREDENTIALS
BACHELORS IN EDUCATION, 2009
Axia University- Jersey City, New Jersey PUBLIC SPEAKING, 2000 Dale Carnegie Institute - Tampa, Florida EXTENSIONS COURSES, 1999 - 2000 University of South Florida - Tampa, Florida HIGHSCHOOL GRADUATE, 1998 Westwood Jr. Sr. High School - Washington Twp, New Jersey References Provided Upon Request Salary Requirements Provided Upon Request Current Salary-83k base