KIMBERLEY L.

MARVIN
________________________________________________________________________________
_________
2700 Meadowbrook Court
Plano, Texas 75075
972.757.9282

PROFESSIONAL SUMMARY
Innovative and driven leader focused on achieving exceptional results in a fluid
environment that demands continuous improvement. Experience in instituting cha
nge and process improvement through the planning and design of a full range of r
isk management procedures. Partner with key business associates in an effort to
develop dynamic strategic plans and facilitate tactical implementation. Recogn
ized for building cross functional, collaborative teams that share best practice
s, and develop effective monitoring systems to ensure compliance procedures.

KEY CAPABILITIES
- Set priorities and determine appropriate tactical applications; evaluate avail
able resources, check results against plan, and take corrective action when need
ed through the strategic process
- Exhibit constant awareness of superior service; follow through on commitments
with a sense of urgency assisting in managing projects with efficient and effect
ive quality control
- Inspire a shared purpose and build partnerships through mutual trust demonstra
ting a positive attitude and professionalism at all times.
- Open to constant innovation, creatively seeking better ways to business that w
ill contribute to bottom line profits while maintaining the company image within
the community
- Successful approach to problem identification, assessment, strategic planning,
and crisis management
- Demonstrate reliability, high self motivation, anticipate and meets, and achie
ve dynamic results

EDUCATIONAL BACKGROUND
BROOKHAVEN COMMUNITY COLLEGE Farmers Branch, Texas
Attendance: Two years
Focus of Study: Basic Core Courses
SEMINARS
Speaker, ETA ELECTRONIC CHARGE BACK AND RETRIEVAL...............................
.........2008
Attendee, MEET YOU AT THE TOP/ Zig Ziglar.......................................
....................................2006
Attendee, SEE YOU AT THE TOP/ Zig Ziglar........................................
.......................................2006

COMPUTER SKILLS
MS Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

10/06 - CRESCENT PROCESSING COMPANY

Dallas, Texas
11/10 Risk/Compliance Director
Contributed to this startup operation, defined as an innovative provider of elec
tronic payment processing services to small and medium sized business throughout
the United States. Services extended to processing for credit cards, pin based
debit cards, gift cards, checks, and electronic signature capture. Company rep
orts 150 employees. Directed the efforts of one risk manager and five investiga
tors in the daily activities of risk exposure. Personally accountable for initi
ating risk identification methodologies. Worked in tandem with vice president o
f operations and the director of underwriting to develop appropriate policies an
d procedures which would both identify and take immediate action to either close
or decline merchant applications in problematic geographical areas. Reviewed i
ncoming daily merchant files and mitigate financial exposure by implementing the
hold and release of merchant funds with an eye to suspicious activity, charge b
ack, or retrieval financial exposure. Responsibilities extend to all non billin
g risk related ach return and the disposition and reporting of each item to MATC
H.
- Spearheaded startup activities for risk/compliance department
- Authored policies and procedures to provide guidance for participants

1/03 - CYNERGY DATA, CPS GROUP

New York, New York
10/06 Risk Director
Managed eight direct reports; investigators and managers, in monitoring the exec
ution of risk management policies and procedures for a top fifty credit card pro
cessing service reporting $4 billion in processing servicing volume per annum.
Managed the accounting for incoming ach returns, prepare analysis reconciliation
, and reports for merchandising portfolios for seven affiliate companies. Initi
ated merchant portfolio risk revenues and audits to assess stability of portfoli
o buyouts.
- Spearheaded new underwriting procedures
- Managed risk losses to levels of less than 50% of budget
- Presenter; status of targeted goals to executives

11/00 - NORTH AMERICAN BANCARD

Trumble, Connecticut
12/02 Risk Director
Initiated department and brought function inhouse from its previous outsourced s
tatus. Supervised a three person department.

11/99 - PRICELINE WEBHOUSE CLUB

Stamford, Connecticut
10/00 Online Fraud Manager
Prepared monthly status reports and trained new staff members in identifying unu
sual card activity at grocery website. Maintained exception list of problematic
customers, charge backs, fraud, and fictitious customers and interacted with lo
cal authorities as needed.
10/92 - PAYMENTECH, INC.
Dallas, Texas
11/99 Special Industry Manager
TOWN NORTH NATIONAL BANK
Risk Manager
Security Supervisor
Fraud Investigator

EXCELLENT REFERENCES AVAILABLE UPON REQUEST