Michael G.

Schmidt
ms112fa6c@westpost.net
PROFESSIONAL EXPERIENCE:
National Project Manager/IS Manager, American Dental Partners, Inc., Minneapolis
, MN 2002 - October 2010
A business management company providing services to 260 dental groups, nationall
y, with operations in 19 states and revenue in excess of $600 million annually.

Responsible for major technology projects including the development of internal

dental management system, deployment of hardware systems, coordination of softwa
re conversions, acquisition due diligence and facility relocations. Manage 12 d
irect reports and vendors supporting multi platform and multi location infrastru
cture, reporting to the VP of Information Services.
Management: - Development of short and long term IS strategy, analyzing business
and providing cost effective solutions. Development of IS policies and procedu
res and management of implementation. Direct the planning and organization of I
S operations and personnel.
Network /Infrastructure: - Assist in transitioning IS department from a localize
d support group to a national support group with a centralized processing center
including 120 servers, 2500 nodes and 4000 users on a fully managed WAN.
Project Management: - Project lead for out-sourcing of Level 1 - Level 3 Informa
tion Services responsibilities, including implementation of policies and procedu
res, service desk support, equipment procurement and deployment, data center mai
ntenance, server monitoring and support, and account management. Project lead f
or development of internal dental management application and deployment to 260 p
ractice locations, including scheduling, resource management, cost analysis, sit
e due diligence, software gap analysis and network implementation. Assist senio
r management with site due diligence and cost analysis for new site acquisitions
, including operational and technical analysis. Manage software release program
including scheduling, request priorities, testing and delivery.
Director of Operations Memphis, TN 2000 - 2002
Affiliate group dental organization based in Memphis, TN providing services from
9 locations in 3 cities (Memphis, Nashville, Knoxville) generating annual reven
ue of $15 million.
Responsible for 135 clinical and administrative team members included all operat
ional, staffing and human resource decisions for multi site dental group, report
ing to Regional Director of Operations.
Management: - Implemented clinical, fiscal and resource management processes ess
ential in elevating patient care and improving progress toward organization fisc
al stability, including planning and forecasting, facility upgrades, payer analy
sis and negotiations, employee development and chaired committees for Policy Boa
rd, Clinical Leadership Committee, Practice Management Development and AAAHC acc
reditation. Reduced expenses by 30% over 2 years and met all corporate metrics
for gross revenue, adjusted gross revenue, contribution margin, salaries and exp
enses.
Operations Manager/IS Director, American Family Dentistry, Memphis, TN 1998 - 20
00
Group dental organization based in Memphis, TN providing services from 14 locati
ons generated annual revenue of $23 million.
Responsible for 180 clinical and administrative team members at 9 remote locatio
ns in Alabama, Mississippi, Knoxville and Nashville included all operational, st
affing and human resource decisions for remote site dental groups, reporting to
Director of Operations.
Management: - Implementation of short and long term operational strategy, analyz
ing business and providing cost effective solutions, training, and facility cons
truction for 9 remote locations.
Network /Infrastructure: - Facilitated network integration and functional consol
idation of all practice locations, including project development and dental mana
gement software implementation. Expanded organizational network infrastructure
from single LAN to 14 site WAN. Manage all network telecommunications, remote a
ccess and WAN systems including ongoing support for all locations hardware and s
oftware applications.
Project Management: - Managed new site development and facility improvements, in
cluding installation of network infrastructure, practice construction and design
, dental equipment and office furniture. Additional project responsibilities in
cluded staffing, payer negotiations and patient marketing.
Computer Consultant (Owner), Network Services, Collierville, TN 1994 - 1998
Independently owned IS consulting business providing services in the tri-state a
rea of Tennessee, Alabama, and Mississippi generated annual revenue of $550,000.
Responsible for design and implementation of technology based business solutions
. Marketed solutions to client management, directed projects, managed vendor pr
oject and provided quality services to clients.
Management: - Implemented short and long operational strategy, analyzing busines
s and providing cost effective solutions, marketing strategies, sales and on-goi
ng business strategies, establishing a base of 250 accounts with an average grow
th rate of 50% annually.
Network /Infrastructure: - Provided network strategies (LAN and WAN), Novell Aut
horized Dealer, Microsoft Authorized Dealer, cabling, hardware, software, and pr
inting solutions, service contracts and network troubleshooting.
Project Management: - Managed sales and technology projects through to completio
n of installation and support. Accounts included Internal Revenue Service, Fede
ral Express, Highland Capital Management, Graceland Enterprises, American Family
Dentistry, and St. Jude Surgical Center.
Computer Consultant/Service Manager, Lancaster Systems, Germantown, TN 1989-1994
Independently owned IS consulting business providing services in the metro area
of Memphis, Tennessee generated annual revenue of $1.2 million.
Responsible for design and implementation of technology based business solutions
, project implementation and client services, reporting to owner.
Network /Infrastructure: - Designed and implemented LAN strategies, including ca
bling, hardware, software and printing solutions and on-going service and suppor
t.
Project Management: - Managed and coordinated all technology projects through to
completion of installation and support strategies.
Senior Systems Engineer/Inventory Control Clerk, Novell Inc., Memphis, TN 1982-1
989
National distribution center for leading manufacturer of networking software and
 hardware solutions maintaining $5 million dollars in inventory in Memphis, TN
Responsible for providing LAN solutions to small, medium and large organizations
, supporting Fortune 500 and major accounts and parts bank for hardware and soft
ware solutions.
Network /Infrastructure: - Provided network strategies (LAN and WAN), included c
abling, hardware, software and printing solutions.
Project Management: - Managed in-house inventory systems, development inventory
system and duty-free zone at Federal Express Parts Bank supporting all national
accounts.

EDUCATION:
2 years at Memphis State University in College of Engineering
1 year at Murray State University in College of Medicine
PROFESSIONAL CERTIFICATIONS:
MCSE - Microsoft Certified Systems Engineer CNE - Certified Novell Engineer
TECHNICAL EXPERIENCE:
* Operating Systems: MS-DOS, Windows 3.1, 95, 98, NT, 2000, XP, Novell Netware
1, 2, 3 & 4, Microsoft NT Server, 2000 & 2003
* Networking: LAN, WAN, TCPIP, WINS, DHCP, DNS, Active Directory, ISDN, DSL, T
1, T3, Frame Relay
* Software Applications: Quickbooks, Peachtree, MS Office, WordPerfect, MS Outlo
ok, Magic, Dentrix, Softdent, WebEx, Remote Assistant
* Security: Symantec, Cisco PIX
* Hardware: IBM, HP, Dell, Cisco, NAS, Compaq, Neoware, Epson