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SUMMARY
* 10 years managing software projects with multiple vendors and geographically
dispersed teams.
* 7 years in software development, engineering, and business management.
* Communicate clearly between business and technology teams to ensure business
goals are achieved.
* Negotiate conflicting interests and drive teams to decisions.
* Evaluate proposals, negotiate fees, and manage finances for multi-million dol
lar projects.
* Manage custom-built, off-the-shelf, and SaaS projects with SDLC process.
PROFESSIONAL EXPERIENCE
PFIZER, NY
2001 - 2011
SENIOR MANAGER
2004 - 2011
Data Warehouse Integration
Enabled state and federal reporting requirements to track total promotional fund
s spent on each health care provider.
* Coordinated work across 3 interdependent projects with 5 stakeholder teams an
d 2 vendors.
* Applied Six Sigma process to identify optimal solution for data flow and user
interface changes.
* Completed data synchronization for 4MM health care providers and established
metrics for ongoing monitoring.
Speaker Slide Management Module
Implemented compliance guidelines to lock speaker presentations and allow change
s based on preset business rules.
* Conducted usability study and presented results to the vendor to define and p
rioritize enhancements.
* Directed onshore / offshore team and coordinated with the projects and suppor
t under the primary speaker system vendor.
* Worked with business team to structure relationship with SaaS vendor regardin
g enhancements and licensing.
Outsourced Speaker Management System
Lead selection and implementation of system as part of larger effort to outsourc
e management of speaker programs. Followed a two-phase expedited execution stra
tegy to avoid risk of renewing a cost-plus contract with the incumbent vendor.
* Collaborated with business team to negotiate 43% cost savings during RFP proc
ess
* Managed $1.8MM of a $15MM budget across 13 vendors with a variance of less th
an 1%.
* Enabled annual projected savings of over $400,000 by consolidating multiple s
ystems, processes, and call center.
* Implemented system used by 13,000 people across 5 stakeholder groups.
Internal Speaker Management Suite
Managed new projects and support for suite of 3 custom-built systems. Systems w
ere used to manage financials and compliance for promotional speaker programs.
* Negotiated contracts and dependencies across multiple projects with 4 vendors
over 2 years.
* Ensured tracking of $70 million in spend and compliance requirements for 10,0
00 Speakers across 10 products, with 15 upstream and downstream data interface
s.
* Achieved $100K of annual savings by migrating support to an offshore vendor.
* Implemented various security and compliance requirements and helped team pass
internal audit.
MANAGER
2001 - 2004
Group Event Management System
Managed meeting planning application used across multiple sites to plan and mana
ge meetings for 50 - 3,000 people. Modules included online registration, air tr
avel booking, contract creation, and financial tracking.
* Grew system from a user base of 10 meeting planners in NY to 40 planners acro
ss 3 departments and 3 sites managing over $100 million of annual meeting spend.
* Achieved cost savings of $50,000 by implementing a custom-built attendee regi
stration system. Included secure storage of credit card and social security numb
ers.
* Trained and supported users via phone, email, and in-office help calls.
* Achieved 30% reduction in help desk calls through further enhancement of atte
ndee registration system.
* Worked with headquarters business team to influence other divisions in US and
Europe to adopt system.
* Enabled cost control rules to be applied to physicians using Air Travel Reser
vation module. Partnered with corporate travel team and meeting planning team o
n RFP and system implementation.
Customer Relationship Marketing for Consumers
Met needs of product teams to conduct data-driven relationship marketing campaig
ns to consumers. Supported enhancements to the existing system and migration to
new vendors.
* Helped support unified approach for multiple marketing teams to manage relati
onship marketing campaigns.
* Integrated call center and other data streams into central system.
* 50% reduction achieved in time needed to create system reports.
* Improved customer service for business team by migrating system support and e
nhancements to a new vendor.
* Worked with business team to create RFP for an off-the-shelf customizable cam
paign management tool.
* Worked with leadership and business team on creating a strategic plan for con
sumer relationship marketing.
ADDITIONAL EXPERIENCE
* Klein Management Systems, NY
Software Developer, 1997 - 2001
* Syska & Hennessy Consulting Engineers, NY
Mechanical Engineer, 1992 - 1997
* MyMac Computers, NY
Owner, 1990 - 1992
CERTIFICATIONS
* Project Management Professional (PMP)
* Six Sigma (Yellow Belt)
COMMUNITY SERVICE AND VOLUNTEER
* Member, Board of Education of Yavneh Academy, NJ
* Career Mentor for Columbia University Career Center
EDUCATION
* Continuing Education: NYU, Microsoft, Oracle, Decker Communications, Teleos
Consulting, Pfizer
Getting Things Done (GTD); Workshop One; PMP course; Negotiation Strategy and Ta
ctics; Communication and Presentation workshops; Strategic Marketing Plan; SQL a
nd programming language courses.
* Columbia School of Engineering and Applied Science: B.S., Mechanical Engine
ering
* Columbia College: B.A., Psychology