QUESTIONNAIRE

SURVEY ON IMPLEMENTATION OF SAFETY

MANAGEMENT SYSTEM AT SMALL AVIATION IN
MALAYSIA.

Dear respondents,

Thank you in advance for participating in our research. Before proceeding, the definition and
the objectives below will be helpful for you to understand what these questionnaires are
about.

Definition of Safety Management System:-

Safety Management System (SMS) is a term used to refer to a comprehensive business

management system designed to manage occupational safety and health elements in the
workplace.

Objectives of research:-

1. To identify any weaknesses on the implementation of safety management system at flying

school. The commitment of the management is important in the effectiveness of Safety
Management System. The commitment of the management will ensure continuous safety
improvement. A good management must also willing to make safety is their highest
priority. They must be able to provide the necessary safety resources in ensure safety is at
highest level.

2. To identify the alertness of safety management system among employers, student,

community in flying school. The employees must have the encouragement to report
safety issues without fear of reprisal. The employees must know their responsibilities and
their rights. They must know effective decision on implementing SMS outputs and inputs
to any situation.
SECTION A:

Please tick (/) where appropriate:

Personal Questions

1. Age : _______________________

2. Gender :

Male Female

3. Race :

Malay Chinese

Indian Others

4. Work position:

Flying Instructor Aircraft Maintenance Technician

Student Maintenance Engineer

SECTION B:-

Please (/) where appropriate.

1. Did the senior management give full commitment in the safety of their employees?

Yes

No

2. Did the management give encouragement on employees to report safety issues without fear of
retaliation?

Yes

No

3. Did the management make safety their highest priority instead of their revenues?

Yes

No

4. Are there any workshops or seminars being held on Safety Management System?

Yes

No

5. Have you ever heard of Safety Management System? Are you aware of its existence?

Yes

No

6. Did the management brief to you about Safety Management System prior to working
in aviation industry?

Yes

No
7. Are there any personnel in charge on the Occupational Health and Safety of the company?

Yes

No
8. Did the management get the feedback of the employees on the level of safety at workplace?

Yes

No

9. Did the company provide training and education on Safety Management system?

Yes

No

10. Did the airport operator or safety manager communicate about safety goals and procedures to all
the employees?

Yes

No

11. Have you ever made any complaints or reports regarding the potential hazards occur in the
workplace and propose solutions to it?

Yes

No

12. Did the company have adequate number of staffs?

Yes

No

13. Are the external services on each aircraft sufficient to ensure the safety level of the aircraft prior
to flying?

Yes

No

14. Did the management emphasize on operating environment prior to flying? (turbulence, night
condition, low visibility)

Yes

No
15. From the day you start working with the company, are there any fatal accidents occurring in your
workplace.

Yes

No

SECTION C:-

Safety Management System Survey.

Please state your opinion by circling the numbers according to this scale:-

5 = Strongly Agree 4 = Agree 3 = Uncertain 2 = Disagree 1 = Strongly Disagree

There is a structured safety management program in your

1 5 4 3 2 1
organization?

2 In yes, how many years has it been in existence? >10 years 5-10 years < 5 years

3 If no, it is important to have one? 5 4 3 2 1

Training and tools currently available in your organization

4 5 4 3 2 1
are sufficient to manage safety in the workplace?

The authorities often conduct evaluation of the overall

5 5 4 3 2 1
Safety Management System, in the workplace?