PROJECT REPORT

ON

IMPLEMENTATION OF
CUSTOMER TRACKING SYSTEM

BY
CHANDRA MOHAN S
SIKKIM MANIPAL UNIVERSITY
(2009-11)
 Acknowledgement

It gives me an immense pleasure to acknowledge that Deepak Novochem

Technologies has been kind enough to give me an opportunity to undergo my
company project studies and provide me with wonderful support throughout the
eight weeks training period.

First of all, I humbly offer a great sense of gratitude and thanks to Ms. Jyoti
Lagad, Branch Head, Business Development, for providing me an opportunity to
undertake the training at Deepak Novochem Technologies Co. I also thank her
for being my mentor, providing me with the necessary relevant information and
extending her never-ending support towards the completion of this project.

CHANDRA MOHAN S

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PREFACE

Deepak Novochem Technologies Limited develops and manufactures

basic building blocks for various performance oriented end use
applications in epoxies, herbicides, pharmaceuticals, flavors &
fragrances, adhesives, construction chemicals, electrical & electronics,
antioxidants, specialty resins & polymers. We are an ISO 9001:2000
certified company. Our products include ortho cresol, 2,6 xylenol, mix
xylenol, 2,3,5 tri methyl phenol, 2,6 xylidine, tetramethyl bisphenol f,
tetra methyl bisphenol-s, tetra methyl bisphenol-a, tetramethyl
bisaniline f, ortho methoxy toluene, ortho methyl cyclohexyl acetate,
glycidyl ethers/reactive diluents and specialty epoxy resins. Ortho
cresol is mainly used as an organic intermediate in manufacturing
phenolic & epoxy resins, plastizers, herbicides, rubber & plastic
antioxidants, dyes and pharmaceuticals. It is also used in the
manufacture of additives for aviation fuels. Along with other cresols, it
is used for antiseptic, disinfectant and photographic films. Our 2,6
xylenol is used as an intermediate for manufacturing fungicides, PPO
resins, disinfectants, pharmaceuticals and anti-oxidants. Tetra methyl
bisphenol-a is mainly used as a raw material for specialty epoxy
resins, poly carbonate, poly sulphonate and engineering plastics. The
range of cresols and xylenols offered by us are derived from the
natural sources such as coal tar & refinery caustics. We offer the range
of methylated phenols from the synthetic process based on vapor
phase catalytic methylation of phenol. We encourage outsourcing and
contract manufacturing based on our phenol methylation reaction,
offering customized manufacturing services. Our technology allows us
to manufacture a diverse range of derivatives thereby offering
additional flexibility. Our quality control lab supporting our plant and
process development is fully equipped with the latest testing
equipments like gas chromatograph, U.V. spectrophotometer and high
performance liquid chromatograph.

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CONTENTS

1. INTRODUCTION

2. LOGIN SCREEN

3. HOME PAGE

4. CUSTOMER MASTER
4.1 COMPANY DETAILS

4.2 COMPANY CONTACT

4.3 COMPANY END PRODUCT DETAILS

4.5 COMPANY PROMOTER DETAILS

4.6 DNTL PERSPECTIVE

5. EMPLOYEE VISIT MASTER

EMPLOYEE VISIT DETAILS

5.1 PAYMENT TERMS

5.3 CURRENT DEMAND OF CUSTOMER

5.4 CUSTOMER COMPETITOR

6. REPORTS
6.1 CUSTOMER VISITED REPORT

6.2 PRODUCT REPORT

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 6.3 PRODUCT PAYMENT REPORT

1. INTRODUCTION

Customer Tracking System deals with the entire Reporting System of the
Company to Customer and Customer to Company which will reduce lot of
manual work.

Customer Tracking System keeps track of the customer visited to the company
and the employee visited to the customer, including the information regarding
The product and competetors, of the organization. It also keeps track of the
substitute of products and substitute providing organization. The system can also
generate different kinds of reports based on these records.

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Introduction to the Oracle & Java Language

Oracle
The Oracle Database (commonly referred to as Oracle RDBMS or simply as Oracle) is
an object-relational database management system (ORDBMS) produced and marketed by
Oracle Corporation.

Larry Ellison and his friends and former co-workers Bob Miner and Ed Oates started the
consultancy Software Development Laboratories (SDL) in 1977. SDL developed the
original version of the Oracle software.

The Oracle DBMS can store and execute stored procedures and functions within itself.
PL/SQL (Oracle Corporation's proprietary procedural extension to SQL), or the object-
oriented language Java can invoke such code objects and/or provide the programming
structures for writing them.

Version numbering
Oracle products have historically followed their own release-numbering and naming
conventions. With the Oracle RDBMS 10g release, Oracle Corporation started
standardizing all current versions of its major products using the "10g" label, although
some sources continued to refer to Oracle Applications Release 11i as Oracle 11i. The
suffixes of "i" and "g" do not actually represent a lower-order level of version numbering,
as letters typically represent in software industry version numbering. That is, there is no
predecessor version of Oracle 10g called Oracle 10f. Instead, the letters merely represent
a marketing gimmick to demonstrate Oracle's focus on the "internet" and "grid",
respectively. Consequently, many simply drop the letter suffix when referring to Oracle
versions. Major database-related products and some of their versions include:

• Oracle Application Server 10g (also known as "Oracle AS 10g"): a middleware product;
• Oracle Applications Release 11i (aka Oracle e-Business Suite, Oracle Financials or Oracle 11i): a
suite of business applications;
• Oracle Developer Suite 10g (9.0.4);
• Oracle JDeveloper 10g: a Java integrated development environment;

Since version 5, Oracle's RDBMS release numbering has used the following codes:

• Oracle v5
• Oracle v6
• Oracle7: 7.0.16—7.3.4
• Oracle8 Database: 8.0.3—8.0.6
• Oracle8i Database Release 1: 8.1.5.0—8.1.5.1
• Oracle8i Database Release 2: 8.1.6.0—8.1.6.3

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 • Oracle8i Database Release 3: 8.1.7.0—8.1.7.4
• Oracle9i Database Release 1: 9.0.1.0—9.0.1.5 (patchset as of December 2003)
• Oracle9i Database Release 2: 9.2.0.1—9.2.0.8 (patchset as of April 2007)
• Oracle Database 10g Release 1: 10.1.0.2—10.1.0.5 (patchset as of February 2006)
• Oracle Database 10g Release 2: 10.2.0.1—10.2.0.5 (patchset as of April 2010)
• Oracle Database 11g Release 1: 11.1.0.6—11.1.0.7 (patchset as of September 2008)
• Oracle Database 11g Release 2: 11.2.0.1—11.2.0.2 (patchset as of November 2010)

The version-numbering syntax within each release follows the pattern:

major.maintenance.application-server.component-specific.platform-specific.

For example, "10.2.0.1 for 64-bit Solaris" means: 10th major version of Oracle,
maintenance level 2, Oracle Application Server (OracleAS) 0, level 1 for Solaris 64-bit.

Java
The Java language was released in 1995 at the time of explosive growth in
the Internet. The initial language release included the Hot Java Web browser
written in Java itself. This made it possible for the browser to execute
programs from a Web page by means of applets.

Shortly after, Netscape and Microsoft enabled their browsers to execute Java
applets.

However, Java is also a fully computational object-oriented language. As

such, it is a suitable vehicle for conventional standalone programs or
applications, which is the main use of the language today.

Java is also a multithreaded language, and this feature makes it a highly

scalable language for programs that execute on a Web server. Consequently,
in recent years, there has beenIncreasing use of Java for server side, or
servlet, programming.

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2. LOGIN SCREEN

 User will be given a Username and Password using which he/she can login.

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3. HOME PAGE

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 The above screen shot shows the various fields regarding customer
,employee and product.
 In Customer Master one can see and upload various data regarding the
customer
 In Employee Master one can see and upload various data regarding the
employee visited to the customer
 .In reports one can see the multiple reports regarding customer, employee
and product.

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4.1. Company Details

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12
 The above screen shot shows various fields. Regarding the company
Like company main business and its domestic and international turn over
there are also various import and export segments

One can upload the whole information regarding company through the
save details button which is at bottom. The whole information will save to the
data base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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4.2 Company Contacts

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 The above screen shot shows various fields. Regarding the contacts of
customer company visited Like company name, its regional office and its
various factory addresses

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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4.3 Company and Product Details

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 The above screen shot shows various fields. Regarding the end details of
Customer Company’s product like company end product name, its buyers and
its customers.

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format

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4.4. COMPANY PROMOTERS DETAIL

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 The above screen shot shows various fields. Regarding the contacts of
customer company promoters Like company name ,its regional office and its
various factory addresses and phone numbers

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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5.5 DNTL PROSPECTIVE

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21
 The above screen shot shows various fields. Regarding Our Company with
respect to Customer Company Like our input product, its consumption and its
contributor.
The substitute of our product, raw material used in that product, and its
annual turn over

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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6.1. Employee Visited Details

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24
The above screen shot shows various fields. Regarding the EMPLOYEE
VISITED TO THE CUSTOMER COMPANY Like company visited name, its
contact person, Status of visit and the basic details regarding the employee like
emp code, his/her designation

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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6.2. PAYMENT TERMS

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 The above screen shot shows various fields. Regarding the payment of
customer company Like product name ,its basic rate and its various payment
status

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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6.3. CURRENT DEMAND OF CUSTOMER

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 The above screen shot shows various fields. Regarding the payment of
customer company ORDER Like order number, company name, product
name and its quantity, total input quantity used and its basic rate. The
discount offered and finally the total cost of the order

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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 CUSTOMER COMPETITOR DETAIL

The above screen shot shows various fields. Regarding the COMPETETION of
Customer Company like the name of its competitors, their end product, the raw

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material they used, their basic national and international market share, basic rate
and its various payment status of their product

One can upload the whole information regarding company through the save
details button which is at bottom. The whole information will save to the data
base.
By clicking on show button, one can see the whole previously saved data in a
report format.

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7. REPORTS

This forms shows the various reports regarding the customer, product and
product payment.
In various reports sql queries are used to combine the data from different
tables.

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6 .1 CUSTOMER VISITED REPORT

 User has to select a particular PRODUCT and click on any of the SEARCH
button to view the particular product report.
 This report shows the product ,their corresponding order numbers, their
quantity, input quantity, their basic rates and after discount total values in
rupee.

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EMPLOYEE VISITED REPORT

 User has to enter a particular EMPLOYEE CODE and click on any of the
SEARCH button to view the particular employee report.
 This report shows the employee, their corresponding visited organizations,
their contact person, purpose of visit ,their designation and description of visit.

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PRODUCT REPORT

 User has to enter a particular ORDER NUMBER and click on any of the
SEARCH button to view the particular product report.
 This report shows the details regarding the payment, their corresponding
order numbers, their quantity, input quantity, their basic rates and after
discount total values in rupee.

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