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Agenda
ITCAM Overview ITCAM for Response Time ITCAM for RT Demo
ITCAM Overview
Sense
Detect that a threshold has been breached and that a problem occurred, or is about to happen
Isolate
Pinpoint the problem to a specific part of the environment and hand-off to the appropriate specialist
Diagnose
Drill down into the details and get to the root cause of the problem
Repair
Fix the faulty component, validate the fix and roll back into production
Monitoring Servers
Monitoring Servers
Solution
ITCAM for Response Time alerts you to response time problems before customers call ITCAM for Response Time supersedes the end user monitoring functions of ITCAM for Response Time Tracking
Value
ITCAM for Response Time enables you to meet service level commitments by alerting you to problems before SLAs are violated and quickly isolating problems to minimize outages
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Capture robotic and real transactions from web apps and Windows clients
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Improved consumability
Simplified installation Simplified configuration, including default Situations
Single, common ITM-based infrastructure for resource, application, and transaction monitoring Common, flexible interface and reporting - TEP Integrated UI moves seamlessly between applications and resources High scalability
Improved sorting for tables and topology views Dynamic data refresh
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CMW
ITM 6.1
TP HT
P IIO /
CNP
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Browse and view all existing RPT test scripts in the Test Navigator
No source code means you dont have to be a developer to edit your recording
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Immediate playback
Take Action to immediately playback a script
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Sample advanced situations to allow for remote advanced configuration of playback Realm & proxy authentication support
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End user experience of Web-based applications performance Web request response time and its segmentation Different views of a same web request response Performance of web page request as well as each embedded object in that web page Performance of HTTP as well as HTTPS request Response time down to and including the workstation without actually being physically located on the workstation
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Appliance Mode
The Analyzer can be configured to run on an appliance machine
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RT Reporting
Server Transaction Client Application
ITCAM for RT reports on: Applications, Transactions, Clients and Servers. Application Represents the business process being monitored; for example, Lotus Notes, SAP, J2EE applications Server Represents the machine that is running the application Client Represents end user systems which access applications via transactions; for example, a location or organization Transaction A request against an application to perform some unit of work; for example, login, search, purchase (often identified by a URL)
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RT Navigation
Create custom logical views and security roles to only view specific customer information
View the enterprise wide status of all applications, clients and server. Easily understand SLA trends.
Information regarding the performance of the web servers and their transactions.
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Client patterns allow you to define groupings (based on IP & hostname) of your end users (or clients) by location, or functional unit
For example, you can define a client pattern for hostname *.austin.ibm.com and name the group IBM Austin Internals
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RT Workspaces
For each monitored item per agent (i.e. application, transaction, server, client) RT offers the following workspaces: Dashboard workspace: Introductory workspace offering a quick status of all monitored items and their percentage failure. Availability workspace: Recent availability over time for a chosen item as well as the poorest performing areas of what it consists. Trend workspace: Performance and volume over time for a chosen monitored item. Top 5 Worst: The monitored items with the poorest availability, slowest response time, and the highest volume Uptime/Downtime: Comparison of the monitored items up versus down time for a period of time as well as the number of incidents.
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Dashboard Workspace
The entry point of the data that shows availability of all the monitored items for a quick overview Default links go to the Availability workspace with optional links to see Top 5 Worst and Trends Table beneath to show all the data collected
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Availability Workspace
Examine the items availability as well as transactions that compose it The top graph shows availability over a period of time while the middle graph shows the least available transactions The table beneath shows all the transactions
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Trend Workspace
Behavior of the item over time to reveal past behavior Top graph shows volume segmented into pieces for failed and slow transactions Middle graph shows a breakdown of response time divided into client/network/server Bottom table shows all the data points graphed above in table form with supporting columns
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Examines what the are the most poorly behaving items Top graph shows worst availability Middle graph shows slowest response time Bottom graph shows largest volume Table in lower left shows supporting data for all items
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Specific failures of transactions are seen in this view as well a history graph Top graph shows the number of failures over time Bottom table lists every specific failure of the chosen transaction
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Problem Diagnosis
1. See a problem in the TEP navigator 2. Click on the red node to see the Dashboard
3. View the Availability Summary link to see the availability over time as well as the problematic transaction
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2. Examine other Dashboard views for Applications, Clients and Servers to see how components of the system are behaving and drill further into further areas of concern.
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Reporting on SLAs
The dashboard provides reports against the Tivoli Data Warehouse (TDW) so it can graph long term data for all the data types of data collected: applications, transactions, clients and servers covering your entire monitoring system.
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