Trust & Leadership:

a synthesis
Adapted for Human Relations and Effective Teams Normandale Community College, Fall 2010

Jeff Meacham, 2010

Premise
So much known already

Benefit of Experience

Synthesize experience

Understanding

Human Relations

Lack of learning

Simple Synthesis

Enhanced Human Relations

History of Failure

Simplify Application

Practical Application

Failure to Apply

Synthesis of experience
So much known already Thousands of years, authors, leaders Dont need another book Dont reinvent the wheel
Synthesize experience

+
Simplify Application

Bibliography and Color Guide

The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey

The 7 Habits of Highly Effective People, Stephen R. Covey

Mindset of a Champion, David Cook

Good to great : Why some companies make the leap -- and others dont, Jim Collins

Human relations and effectiveness (wisdom and quotations), various

Virtuous Leadership: An Agenda for Personal Excellence , Alexandre Havard

The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey
Extend Trust

Demonstrate a propensity to trust. Extend trust abundantly to those who have earned it. Extend trust conditionally to those who are earning your trust. Tell the truth. Let people know where you stand. Call things what they are. Dont spin the truth. Take issues head on. Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Dont skirt the real issues. Tell the truth in a way people can verify. Get real and genuine. Err on the side of disclosure. Make things right. Apologize quickly. Demonstrate personal humility. Dont let pride get in the way. Listen before you speak. Understand. Diagnose. Listen with your ears...and your eyes and heart. Give credit to others. Speak about people as if they were present. Dont disclose private information. Establish a track record of results. Get the right things done. Make things happen. Accomplish what youre hired to do.

Talk Straight
Confront Reality Create Transparency Right Wrongs Listen First Show Loyalty

Deliver Results Keep Commitments

Practice Accountability Clarify Expectations Demonstrate Respect Get Better

Say what youre going to do. Then do what you say youre going to do.
Hold yourself accountable. Hold others accountable. Take responsibility for results. Disclose and reveal expectations. Discuss and validate them. Dont assume expectations are clear. Genuinely care for others. Respect the dignity of every person and every role. Show kindness Continuously improve. Increase your capabilities. Be a constant learner. Develop feedback systemsboth formal and informal.

The 7 Habits of Highly Effective People, Stephen R. Covey

Develop a principle-centered personal mission statement. Extend the mission statement into long-term goals based on personal principles. Seek agreements and relationships that are mutually beneficial. In cases where a "win/win" deal cannot be achieved, accept the fact that agreeing to make "no deal" may be the best alternative. First seek to understand the other person, and only then try to be understood. Stephen Covey presents this habit as the most important principle of interpersonal relations. Effective listening is not simply echoing what the other person has said through the lens of one's own experience. Rather, it is putting oneself in the perspective of the other person, listening empathically for both feeling and meaning.

Begin with the End in Mind

Think Win/Win

Seek First to Understand

Be Proactive

Change starts from within, and highly effective people make the decision to improve their lives through the things that they can influence rather than by simply reacting to external forces. Spend time doing what fits into your personal mission, observing the proper balance between production and building production capacity. Identify the key roles that you take on in life, and make time for each of them.

Put First Things First

Synergize

Through trustful communication, find ways to leverage individual differences to create a whole that is greater than the sum of the parts. Through mutual trust and understanding, one often can solve conflicts and find a better solution than would have been obtained through either person's own solution.

Sharpen the Saw

Take time out from production to build production capacity through personal renewal of the physical, mental, social/emotional, and spiritual dimensions. Maintain a balance among these dimensions.

Mindset of a Champion, David Cook

Embrace the Moment

train for how youll react at that pivotal moment The one thing you can control 100% Don't fall into the trap of depending on others opinion of you Overcome your biggest pitfalls Take action = first step is to choose set the right kind of goals that will stretch and move you beyond Goals not fueled by passion = empty set of words on a piece of paper Focus your mind on the opportunity in front of you preparation is the key to success Self-improvement is not about comparing yourself to others

Attitude

Self-worth

Perseverance

Volition

Goal orientation

Passion

Focus

Mental toughness

Self-reference goals

Good to great : Why some companies make the leap -- and others dont, Jim Collins

The right people on the bus

securing high-quality, high-talent individuals Level 5 leaders display an unusual mix of intense determination and profound humility personal ego and individual financial gain are not as important as the long-term benefit of the team and the company an unrelenting inner sense of determination

Determination and Humility

A Culture of Discipline

Flywheel: Sustained Momentum

every team member is afforded personal empowerment and latitude reinforce and affirm the companys "hedgehog" competencies

Awareness & Honesty

confront the Brutal Facts

Built to Last: Higher Purpose

determine what you are deeply passionate about doing one thing better than anyone else in the world

Hedgehog concept: Simplicity & diligence

Human relations and effectiveness (wisdom and quotations), various

Confidence

"Nothing is a greater impediment to being on good terms with others than being ill at ease with yourself. Honor de Balzac, The Human Comedy "Let no pleasure tempt thee, no profit allure thee, no persuasion move thee, to do anything which thou knowest to be evil; so shalt thou always live jollity; for a good conscience is a continual Christmas. Benjamin Franklin "In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you." Warren Buffet, CEO, Berkshire Hathaway A good character is the best tombstone. Those who loved you and were helped by you will remember you when forget-me-nots have withered. Carve your name on hearts, not on marble. Charles H. Spurgeon

Goodness Integrity

Compassion Kindness Caring

If you want others to be happy, practice compassion. If you want to be happy, practice compassion. Dalai Lama How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in your life you will have been all of these. George Washington Carver "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of determination." Vince Lombardi "We are what we repeatedly do, excellence then is not an act, but a habit. Aristotle

Persistence

Discipline

"Talent without discipline is like an octopus on roller skates. There's plenty of movement, but you never know if it's going to be forward, backwards, or sideways." H. Jackson Brown, Jr. "Nearly all men can stand adversity, but if you want to test a man's character, give him power." Abraham Lincoln Pride goes before destruction, a haughty spirit before a fall. Proverbs

Temperance Humility

Virtuous Leadership: An Agenda for Personal Excellence , Alexandre Havard

Prudence Justice

Enhancing our ability to make right decisions Giving every individual his or her due.

Courage

Staying the course and resisting pressures of all kinds Leaders are not born, but trained. Why? Because virtue is a habit acquired through practice. Subordinating passions to the spirit and direct them towards the fulfillment of the mission at hand The habit of striving towards great things. Leaders are magnanimous in their dreams, visions, and sense of mission; and also in their capacity to challenge themselves and those around them. Leadership is a question of character (virtue, freedom, self-improvement), not temperament (biology and genetics).

Self-Control

Magnanimity

Humility

The habit of service. Leaders pull rather than push, teach rather than command, inspire rather than berate.

Simplify Application
People dont apply for many reasons Those who do achieve results Systems help Structures help Look for themes

Synthesize experience

+
Simplify Application

FAITH Confidence, Hope, Purpose

Extend Trust Begin with the End in Mind Embrace the Moment Attitude Self-worth The right people Built to Last: Higher Purpose Joy Faithfulness Faith Magnanimity Striving To Great Things

INTEGRITY Honesty

Talk Straight Confront Reality Create Transparency

The right people Awareness & Honesty Goodness Integrity Wisdom Prudence Living the Truth

COMPASSION Caring, Justice

Right Wrongs Listen First Show Loyalty Think Win/Win Seek First to Understand

The right people

Love Kindness Caring Justice Living for Others

WILL Persistence

Deliver Results Keep Commitments

Be Proactive Perseverance Volition Goal orientation Flywheel: Sustained Momentum Hedgehog concept: Simplicity & diligence

Will Courage

Staying the Course

DISCIPLINE Mission, Focus, Self-control

Practice Accountability Clarify Expectations

Put First Things First Passion Focus

Mental toughness Determination and Humility A Culture of Discipline Hedgehog concept: Simplicity & diligence

Temperance Self-Control Mastery of Heart & Mind

HUMILITY Service, Peace

Demonstrate Respect Get Better

Synergize Sharpen the Saw

Self-reference goals Determination and Humility

Patience Gentleness Peace Humility

Recognition of Place

FAITH Confidence, Hope, Purpose

INTEGRITY Honesty, Truth

COMPASSION Caring, Justice

WILL Persistence, Courage

DISCIPLINE Mission, Focus, Self-control

HUMILITY Service, Peace

Talk Straight Extend Trust Confront Reality Create Transparency Right Wrongs Listen First Show Loyalty

Deliver Results Keep Commitments

Practice Accountability Clarify Expectations

Demonstrate Respect Get Better

The SPEED of Trust: The One Thing That Changes Everything, Stephen M.R. Covey

FAITH Confidence, Hope, Purpose

INTEGRITY Honesty, Truth

COMPASSION Caring, Justice

WILL Persistence, Courage

DISCIPLINE Mission, Focus, Self-control

HUMILITY Service, Peace

The 7 Habits of Highly Effective People, Stephen R. Covey

Synergize Begin with the End in Mind Think Win/Win Seek First to Understand Be Proactive Put First Things First Sharpen the Saw

FAITH Confidence, Hope, Purpose

INTEGRITY Honesty, Truth

COMPASSION Caring, Justice

WILL Persistence, Courage

DISCIPLINE Mission, Focus, Self-control

HUMILITY Service, Peace

Mindset of a Champion, David Cook

Embrace the Moment Attitude Self-worth

Perseverance Volition Goal orientation

Passion

Focus Self-reference goals

Mental toughness

FAITH Confidence, Hope, Purpose

INTEGRITY Honesty, Truth

COMPASSION Caring, Justice

WILL Persistence, Courage

DISCIPLINE Mission, Focus, Self-control

HUMILITY Service, Peace

Good to great : Why some companies make the leap -- and others dont, Jim Collins

Determination and Humility The right people Flywheel: Sustained Momentum

A Culture of Discipline

Built to Last: Higher Purpose

Awareness & Honesty

Hedgehog concept: Simplicity & diligence

FAITH Confidence, Hope, Purpose

INTEGRITY Honesty, Truth

COMPASSION Caring, Justice

WILL Persistence, Courage

DISCIPLINE Mission, Focus, Self-control

HUMILITY Service, Peace

Human relations and effectiveness (wisdom and quotations), various

Joy Faithfulness Faith

Goodness Integrity Wisdom

Love Kindness Caring Will Temperance

Patience Gentleness Peace

FAITH Confidence, Hope, Purpose

INTEGRITY Honesty, Truth

COMPASSION Caring, Justice

WILL Persistence, Courage

DISCIPLINE Mission, Focus, Self-control

HUMILITY Service, Peace

Virtuous Leadership: An Agenda for Personal Excellence , Alexandre Havard

Magnanimity Striving To Great Things Prudence Living the Truth Justice Living for Others Courage Self-Control Mastery of Heart & Mind Humility

Staying the Course

Recognition of Place

Solution
So much known already

Benefit of Experience

Synthesize experience

Understanding

Human Relations

Lack of learning

Trust & Leadership Synthesis

Enhanced Human Relations

History of Failure

Simplify Application

Practical Application

Failure to Apply

FAITH Confidence, Hope, Purpose

INTEGRITY Honesty, Truth

COMPASSION Caring, Justice

WILL Persistence, Courage

DISCIPLINE Mission, Focus, Self-control

HUMILITY Service, Peace

Talk Straight Extend Trust Confront Reality Create Transparency Right Wrongs Listen First Show Loyalty

Deliver Results Keep Commitments

Practice Accountability Clarify Expectations

Demonstrate Respect Get Better

Synergize Be Proactive Perseverance Volition Goal orientation Put First Things First Passion Focus Self-reference goals Sharpen the Saw

Begin with the End in Mind

Embrace the Moment Attitude Self-worth The right people Built to Last: Higher Purpose Joy Faithfulness Faith Magnanimity Striving To Great Things Awareness & Honesty Goodness Integrity Wisdom Prudence Living the Truth

Think Win/Win Seek First to Understand

Mental toughness

Determination and Humility

Flywheel: Sustained Momentum

A Culture of Discipline

Hedgehog concept: Simplicity & diligence Love Kindness Caring Justice Living for Others Will Courage Temperance Self-Control Mastery of Heart & Mind Patience Gentleness Peace Humility

Staying the Course

Recognition of Place

FAITH
Confidence, Hope, Purpose
~ Striving to Great Things ~

INTEGRITY
Honesty, Truth
~ Living the Truth ~

COMPASSION
Caring, Justice
~ Living for Others ~

WILL
Persistence, Courage
~ Staying the Course ~

DISCIPLINE
Mission, Focus, Self-control
~ Mastery of Heart & Mind ~

HUMILITY
Service, Peace
~ Recognition of Place ~