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November 4 5, 2009
2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Agenda
About
Benefits
Reporting
Driving
adoption
and Call to Action
Resources
Questions
and Answers
Is your business
Authorized to sell HP products and services Authorized to sell and deliver HP products and services A Systems Integrator authorized to sell and deliver HP products and services Other
Canada
Latin America Other
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HP Insight Remote Support delivers secure remote support for your customers HP servers and storage, 24x7 so they can spend less time solving problems and more time focused on their businesses
Remote monitoring all the time... To gain better control Automated notification every timeto do more with less Accurate resolution in less timeto keep businesses up and running
Available at no additional cost as part of HP warranty, HP Care Pack Service or contractual support agreements with HP
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Mid-size to large environments with dedicated IT staff. Integrated with HP Systems Insight Manager (SIM)
Key Functionality: All HP Insight RSS functionality, plus comprehensive product coverage, fault analysis, warranty / contract information, and proactive capabilities for HP Mission Critical Services customers
Installation integrated into a centralized, dedicated HP SIM server
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Benefits to customers
Avoid problems before they occur
Mitigate Risk
(Gain Control)
Address problems before they turn into reactive service requests or Proactively monitor your systems and gain insights for your infrastructure
system outages
Reduce Costs
(Do More with Less)
Make the most of limited resources (time, people, and money) Increase the efficiency of your infrastructure
Accelerate Growth
(Keep Your Business Running)
Quick resolution
Enhance system availability and business productivity Remotely diagnose and resolve with ease and accuracy
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Remote monitoring all the time Automated notification every time Accurate resolution in less time Offered in partnership with HP Authorized Channel Partners
Note: Please ensure all software, including pre-requisites is installed properly. Refer to release notes for details.
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Internet
Remote Monitoring
Problem Analysis
Service Portals
Customer
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HP
No additional fee!
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Customer
PC Mall, Inc. Mean Time to Resolve is less. First time fix is improved. It's a win-win-win (Partner, Customer and HP), a real competitive differentiator for the partner. - Daniel Schneider, VP Solution Development
HP
Partner
Increased customer satisfaction and loyalty Reduced delivery costs Increased proactive advice and consultation
Profitability
Informed product and services marketing decisions Opportunities to up sell Reduced service delivery costs via relevant, accurate customer insights
Customer Loyalty
Enhance your customer relationship through personalized advice Gain greater confidence of your customers, helps you be the
Reporting
HP Insight Remote Support Partner Summary Reports Partner Summary Reports Insight Remote Support
Insight on Customers system inventory & configurations
HP Insight Remote Support Customer Insight Remote Support Customer Account Report Account Report
Detailed system monitoring and analysis, system usage and capacity information
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Drop-down menu allows to specify Service Providers by selected device or all devices
Communicate value of HP Insight Remote Support Facilitate customer installation & opt-in Pursue up-sell opportunities
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Useful links
Release Notes, Installation and Configuration Guides, and other technical documents
HP Insight Remote Support Advanced: HP Insight Remote Support Standard:
http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack http://docs.hp.com/en/netsys.html#Insight%Remote%Support
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partner kit
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What are the biggest benefits for customers using HP Insight Remote Support?
Improved system availability Less time involved in monitoring and maintaining hardware Automated case submission including hardware failure information Possibility to receive improvement recommendations Other
What are the biggest benefits for channel partners using HP Insight Remote Support?
Receive automated case details including hardware failure information if you are an authorized service provider Possibility to offer your customer proactive, customized recommendations on new hardware and services Less time involved in receiving and analyzing customer break-fix calls Customers view you as a trusted advisor Other
Will you take action and encourage your customers to use HP Insight Remote Support?
Yes No Not yet sure
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Call to Action
Go
technical assistance:
Contact the services representative in your organization or another technical resource Contact the HP Global Solution Center
Thank You