Master Sheet

Change Management Quiz 01

Total Marks: 10 Fill in the Blanks.

1. Large organisations are complex because of Formalization of process and
routinization.

2. Retention serves to counteract the self-reinforcing loop between selection and Variation 3. Asiatic style of management and learning is considered transformational while that of Western is more Transactional 4. Quality Management focuses more on production process than outcomes. 5. There are two types of change which are Action level and cognitive.

MGMT 625 (Change Management) SOLUTION QUIZ # 3 Fall Semester 2007

1. One of the advantages of a narrow span of control is that: a. Employees can take more Holidays b. A manager can more easily communicate with employees c. Feed back is no longer required from employees d. Fewer appraisals need to be written each year. 2. A tall organization has: a. A small number of managers with wide span of control b. A small number of managers with narrow span of control c. A large number of managers with wide span of control d. A large number of managers with narrow spans of control 3. Which of the following would you not expect to find at an organization that possesses a very strong culture? a. The company has a profound slogan that is proudly displayed throughout the organization. b. The organization provides an extensive training program for newly hired employees. c. The organization uses an in-depth selection process for all potential job candidates. d. The organization only engages newspaper advertisements to fill vacant job positions.

4. Of the forces that shape the ethics of an organization's managers, which one would be comprised of government regulations, special interest groups, and global market forces? a. Organizational culture b. Personal ethics c. External stakeholders d. Organizational systems 5. Organizational restructuring is an example of ________ change. a. strategic b. transformational c. structural d. incremental

Quiz I MGMT 625

MARKS 10

1. Human actions are purposive; goal is the final cause for guiding movement of an entity is the statement of Teleological theory. 2. Teleological and dialectical motors incorporate a Constructive mode of change and development. Dialectical theory rests on the assumption that the organisational entity exist in a pluralistic world of colliding events, forces, or contradictory values that compete with each other for domination and control is the statement of Van de Ven scholar. 3. Famous scholar Karl Marx applied the concept dialectical materialism on history of economics. 4. A system may be said dialectical if it examines a situation completely and logically from two different points of view. 5. Source of thesis (plan) and Anti-thesis (counter plan) is not clear in the dialectical theory. 6. Primarily Dialectical utilised as a decision making and environmental assessment technique for generating alternative and scenarios. 7. In overall analysis the dialectical design in organisation is introduced to have better planning 8. variation ..refers to the creations of novel forms of organisations are often viewed to emerge by blind or random chance.

9. Evolution explains change as a recurrent, cumulative, and probabilistic progression of variation, selection and retention of organisation entities.

Quiz 2 Change Management

1 Greiner identified five phases of growth. 2. Leading proponents organization ecology school of thought are Glenn and Carroll 3. Hanna and Freeman identified a number of processes that generate Inertial pressures .both from internal structural arrangements and from environmental constraints. 4. Miller and Freisen identified external response to environmental changes as Sluggish adaptation 5. Population ecologists believe that environmental selection Replaces adaptation as the vehicle of change. 6. The larger an organization, the Greater the structural inertia and the more control the organization can exercise over the environment. 7. A communication structure in organization like barriers misperception amongst various players at vertical and horizontal levels also facilitates inertial process. 8. Transition is very difficult for those who create and believe on the Formal methods of report and answers. 9. Lawrence & Lorsch highlighted Red tape crisis study as the problem of differentiation and integration. Developmental choice for founder is to choose strong manager and step aside for perpetual growth or select week manager and Compromise on growth.

Quiz # 03 1- Changes should not be considered only in terms of the process but should also be considered from historical, cultural and political features. Above statement is given by: a) Andrew M Pettigrew b) Instane Berg c) Philips Kotler d) None of the above 2-Outer context refers to all the given options except: a) Economic environment b) Competitive environment c) Political environment d) Corporate environment 3-The process of change refers to ,and from the various interested parties. a) Thinking, implementing and modifying b) Action, reaction and interaction c) Modernization, articulation and appreciation d) Efforts, emotions and prayers 4-The process in the organization in turn depends upon the following except: a) Change management b) Pattern through time c) Formulation /implementation process d) Political and cultural views of the firms 5-SOC is the abbreviation of: a) Strategic and operational client b) Strategic organizational change c) Structural and operational control d) Sources of change 6-This is stated to be the requirement of ISO certification that that each and every member should know what their mission, vision, and values are:

a) ISO 9000 series standards b) ISO 14000 series standards c) Both (a) and (b) d) Malcon baldrige Awards 7-In recruitment the following policy (ies) is: a) Whether to hire from within b) Hire from market c) Both (a) and (b) d) None of the Above 8- are objects, events, acts or people which express more than their intrinsic context. a) Habits b) Values c) Symbols d) All of the above 9- Interview procedure that shows a mechanistic and hierarchical organization is: a) Formal interview b) Informal interview c) Longitudinal interview d) One that is conducted with great care an didnt depict anything 10-More specific tactics of change which might be employed to facilitate change process are: a) 4 b) 7 c) 3 d) 6

Quiz # 04 MGMT 625

1) Which of the following theories of change posit that individuals and organizations exist in a pluralistic world filled with conflicting interests, ideas, and values? A. Life cycle B. Teleological C. Dialectical D. Evolutionary 2) Which of the following is a dimension of organization structure? A. Departmentalization B. Span of control C. Hierarchy layer D. All of the given options 3) Which of the following is Not included in McKinsey 7 S framework? A. Strategy B. Structure C. System D. Safety 4) Which of the following areas is Not one of the four key areas that strategic change seeks to influence? A. People B. Technology C. Formal organisation structures D. Informal organisation structures 5) In psychology the observation that people often do (or believe) things because many other people do (or believe) the same is called _____________. A. Band wagon effect B. Benchmarking C. Fashion D. Trend 1- Three crucial determinants to make the change plan and strategy effective are environmental, structural and . a) Managerial style b) managerial constraints c) Management orientation d) Infrastructure feasibility 2-Change in environment will be coupled with all except;

a) Change in services b) Target the customer at some other market place c) Change in stakeholders d) Development of a new product. 3-If organization production strategy is based on quality production then it should not go for type of strategy. a) Differentiation Specialty b) cost leadership c) cost volume d) none of the above 4-prerequisities for organizational change according to are motivating change, managing the transition and shaping the political dynamics of change: a) Nalder b) Robert Waterman c) Thomas Peters d) Bullock and Batten 5-The organization dealing in many business, estimates growth potential and losses for its business will go for in those which are in loss. a) Market penetration b) Divestment c) Restructuring d) none of the above 6- strategy assists business strategies. a) Operational b) Functional c) Production d) Process 7- The four most common leadership styles include all except: a) Authoritarian Style b) Consensus oriented Style c) Aggressive style d) Democratic Style 8- One of the techniques to promote cross-functionalism is of.

a) Greater interaction b) Job specification c) Job rotation d) All of the above 9- Managing are critical to successfully leading organizational change: a) Values and cultural artifacts b) Socio cultural aspects c) Cultural and demography d) All the above 10- Strategic performance is a derivative of the other Ss a) 4 b) 7 c) 3 d) 6 Change Management Quiz 01 1) In circumstances of incremental change, strategic change is likely to be more successful if: A. It is imposed B. It is owned by the senior manager C. It is internalized and owned by those who will implement it D. It is facilitated by management consultants 2) 'Logical incrementalism' can be described as: A. Careful design and planning B. Emergent C. Cautious resource allocation D. Top management rational analysis 3) Organizations that are good at developing relevant capabilities to respond to a changing context are known as: A. Knowing organizations B. Stretch organizations C. Learning organizations D. None of the given options 4) Which of the following contexts would most suit a transformational leader? A. An organization that is in trouble B. An organization that is performing well

C. An organization in a stable environment D. An organization in a mature industry 5) Theorists have identified two main styles of leadership. These are transformational leadership and: A. Transgression leadership B. Transactional leadership C. Transparent leadership D. Transcendental leadership

1. Which of the following theories operate on a multiple entity?

A. Life cycle and teleological theories B. Teleological and dialectical theories C. Dialectical and evolutionary theories D. Evolutionary and life cycle theories

2. An approach in which an external consultant recommends a solution to organizational problems according to technical view point, is known as:
A. Expert system approach B. Devils advocate approach C. Dialectical inquiry approach D. External analysis approach

3. Which of the following is considered as best decision making approach?

A. Expert system approach B. Devils advocate approach C. Dialectical inquiry approach D. External analysis approach

4. How many stages of biological evolution are there?

A. Five B. Four C. Three D. Two

5. Which of the following defines the creation of novel forms of organizations are often viewed to emerge by blind or random chance?
A. Variation B. Selection C. Retention D. Collection

6. What does QMM stand for?

A. Quality Marketing Management B. Quality Management Marketing C. Quality Movement Management D. Quality Management Movement

7. Identify a theory according to which environment plays decisive role in the selection of forms, processes and practices in organization.
A. Life cycle theory B. Teleological theory C. Dialectical theory D. Evolutionary theory

8. What does the acronym TQM stand for?

A. Total Quality Manufacturing B. Total Quality Measurement C. Total Quality Management

D. Total Quantitative Method

9. In terms of organizational change, maintenance of the status quo represents:

A. Stability B. Opposition C. Instability D. Contradiction

10. Identify the correct order of dialectical cycle.

A. Thesis-Antithesis-Synthesis B. Synthesis-Antithesis-Thesis C. Thesis-Synthesis-Antithesis D. Antithesis-Synthesis-Thesis

Make an appropriate choice 10 Marks

1. Which of the following strategies refers to slow, gradual or incremental type of change in terms of strategic management? A. Internal development B. External development C. Revolutionary development D. Radical development

2. Joint venture is an example of which of the following?

A. Internal development B. External development C. Revolutionary development

D. Radical development

3. Which of the following is one of the dimensions of Greiners Model?

A. Growth rate of the company B. Growth rate of the market C. Growth rate of the economy D. Growth rate of the industry

4. Which of the following is a characteristic of the period of delegation phase?

A. Long hours of work are rewarded by modest salaries B. Incentives, budgets, and work standards are adopted C. Accounting systems for inventory and purchasing are introduced D. Profit centers and bonuses are used to stimulate motivation

5. According to Greiner, in his five phases of growth model, what type of crisis follows phase 1 (growth through creativity)?
A. Crisis of control B. Crisis of autonomy C. Crisis of leadership D. Crisis of growth

6. When procedures take precedence over problem solving and innovation is dampened, which of the following crisis is created?
A. Control crisis B. Autonomy crisis C. Leadership crisis D. Red tape crisis

7. Identify leading proponents of organization ecology model.

A. Hannan and Freeman B. Weber and Taylor C. Schein and Quinn D. Mintzberg and Fayol

8. Which of the following is an internal source of structural inertia?

A. Sunk cost B. New technology C. Government regulations D. Social legitimacy

9. Identify a scholar who defined specie as a form of organization that exists through generations of individual organizations which are members of the specie".
A. Weber B. Hannan C. McKelvey D. Taylor

10. Organizational birth rates and death rates refer to:

A. Vital rates B. Growth rates C. Inflation rates D. Reduction rates

Question No: 1 ( Marks: 1 ) - Please choose one

Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein p-5 Charles Toffler Schon Question No: 2 ( Marks: 1 ) - Please choose one A systematic approach to deal with change, both from the perspective of an organization and on the individual level is called: Change management Management Conflict management Crisis management Question No: 3 ( Marks: 1 ) - Please choose one In McKinsey 7-S framework for business success, how the employees think and behave is termed as: Staff Strategy Structure Style Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s? Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level Question No: 5 ( Marks: 1 ) - Please choose one Which of the following statement describes logical incrementalism in terms of strategy development? The deliberate development of strategy by experimentation and learning from partial commitments The utilization by top managers of a mixture of formal and informal social and political processes Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 6 ( Marks: 1 ) - Please choose one

Transactional leadership has which of the following characteristics? Seeks to pick up the mood of the audience Takes the view that rewards and punishment motivate staff Seeks to involve staff in the decision making process Believes success arises from leaders and staff working together Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture Task culture Person culture Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which all individuals believe themselves superior to the organization? Power culture Role culture Task culture Person culture Question No: 9 ( Marks: 1 ) - Please choose one Which of the following theories follows prescribed modality? Dialectical theories Life cycle theories p-24 Teleological theories Management theories Question No: 10 ( Marks: 1 ) - Please choose one Introduction of new training program in an organization in order to enhance productivity level refers to which of the following? Missionary phase p-24 Modification phase Maturity phase Declining phase

Question No: 11 ( Marks: 1 ) - Please choose one Which of the following theories establishes that Goal is considered as a final cause for guiding movement of an entity? Life cycle theory

 Teleological theory Dialectical theory Evolutionary theory Question No: 12 ( Marks: 1 ) - Please choose one Which one of the following theories states that Every phenomenon contains a contradiction within it? Life cycle theory Teleological theory Dialectical theory p-28 Evolutionary theory Question No: 13 ( Marks: 1 ) - Please choose one Which of the following occurs in an organization principally through the competition of scarce resources? Variation Selection p-34 Retention Deviation Question No: 14 ( Marks: 1 ) - Please choose one What does the acronym TQM stand for? Total Quality Manufacturing Total Quality Measurement Total Quality Management Total Quantitative Method Question No: 15 ( Marks: 1 ) - Please choose one Identify a theory according to which environment plays decisive role in the selection of forms,processes and practices in organization. Life cycle theory Teleological theory Dialectical theory Evolutionary theory p-36 Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is a major benefit of quality management movement? It is based on discontinuous processes It forces organizations to continue the evolution It focuses on drastic changes It discourages innovation Question No: 17 ( Marks: 1 ) - Please choose one According to Levinthal, an incremental change in an organizational routine in response to feedback about outcome refers to: Learning p-37

 Adaptation Selection Retention Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is an internal source of structural inertia? Sunk cost p-45 New technology Government regulations Social legitimacy Question No: 19 ( Marks: 1 ) - Please choose one Identify a scholar who defined specie as a form of organization that exists through generations of individual organizations which are members of the specie". Weber Hannan McKelvey Taylor Question No: 20 ( Marks: 1 ) - Please choose one Actions which can be seen as spreading from one organization to another are known as: Learning Contagion p-50 Adaptation Flexibility Question No: 21 ( Marks: 1 ) - Please choose one When the organization has become too large and complex to be managed through formal programs and rigid systems, which of the following crisis is created? Control crisis Autonomy crisis Leadership crisis Red tape crisis

Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is NOT a characteristic of the period of direction phase? Incentives, budgets and work standards are adopted Accounting systems for inventory and purchase are introduced Communication is frequent and informal within organization Communication becomes more formal and impersonal

Question No: 23 ( Marks: 1 ) - Please choose one "Same organizational practices are not maintained throughout a long time span". This refers to which of the following dimensions of Greiners model? Age of organization Growth rate of the industry Size of the organization Structure of the organization Question No: 24 ( Marks: 1 ) - Please choose one Application of standard operating procedures refers to: Rule following p-50 Problem solving Decision making Learning process Question No: 25 ( Marks: 1 ) - Please choose one Identify the term which describes the ways of organizing that are defined as right and proper by both members and relevant sectors of the environment. Normative Order p-47 Formal structure Patterns of activity Span of control Question No: 26 ( Marks: 1 ) - Please choose one Which one of the following strategies refers to slow, gradual and incremental type of change in terms of strategic management? Internal development p-38 External development Revolutionary development Radical development Question No: 27 ( Marks: 1 ) - Please choose one Kurt Lewin's three-step model for successful change in organizations includes: Refreeze move and unfreeze Unfreeze move and freeze Unfreeze change and refreeze Change refreezes and unfreeze Question No: 28 ( Marks: 1 ) - Please choose one In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation and learning from partial commitments

The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 29 ( Marks: 3 ) How did a scholar, Winter, relate quality management movement (QMM) to evolutionary theory of change? Ans: Mr. Winter relate the QMM to evolutionary theory of change. According to that, 1- Systematic routines can give the result in producing opportunities for more improvement. 2- Firms are not coming from books, these are coming from evolution and histories. Question No: 30 ( Marks: 3 ) List down some of the features of 'Coordination phase'. Ans: Feature are In this phase 1- Decisions related expenditures are carefully decided. 2- High managerial staff hired at head office to have good check and balance on line managers. 3- Return on Investment is an important key in this phase and every product is treated as investment. Question No: 31 ( Marks: 5 ) How can you distinguish between devils advocacy and dialectical inquiry process? Ans: Devils Advocacy Process: In this process, planners present their recommendations and managers take decision as role of devil advocate. The focus is on that what is going wrong with plan and what actions can be taken to get on plan. Dialectical Inquiry process Every one has unique knowledge and seeking for consensus for activity. Every one share his discussion to get good results. Question No: 32 ( Marks: 5 ) Explain competency multiplier with the help of an example.

PAPER 2
Question No: 1 ( Marks: 1 ) - Please choose one

Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein Charles Toffler Schon Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is a process of setting objectives, or goals, and formulating policies, strategies, and procedures to meet them? Planning Organizing Leading Controlling Question No: 3 ( Marks: 1 ) - Please choose one McDonalds is a U.S. based firm but it also sells its products in Pakistan. This is an example of which of the following? Localization Internationalization Globalization Glocalization Question No: 4 ( Marks: 1 ) - Please choose one Toyota, a Japanese firm, but is manufacturing cars in Kentucky. This is an example of which of the following? Internationalization Globalization Localization Glocalization

Question No: 5 ( Marks: 1 ) - Please choose one Sony introduces hundreds of new products (including improved products) every year. This continuous change is the most effective organizational environment for which of the following? Refreezing Unfreezing Negotiations

 Resistance Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s? Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture (Not Sure) Task culture Person culture Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which teams are formed to solve particular problems? Power culture Role culture Task culture Person culture Question No: 9 ( Marks: 1 ) - Please choose one Which of the following refers to birth of an organization according to Baird & Meshoulam? Organization initiation Functional growth Controlled growth Strategic integration

Question No: 10 ( Marks: 1 ) - Please choose one The belief of an organization that its policies are superior to that of any other organization. This refers to which of the following? Polycentricism Geocentricism Regiocentricism Ethnocentricism

Question No: 11 ( Marks: 1 ) - Please choose one Which of the following theories operate on a single entity? Life cycle and teleological theories Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question No: 12 ( Marks: 1 ) - Please choose one According to which of the following dialectics means the process of change, logic and a method? Aristotle Hegel p-28 Marx Plato Question No: 13 ( Marks: 1 ) - Please choose one In which of the following approach assumptions behind the plan are not shared with organizational members? Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 14 ( Marks: 1 ) - Please choose one Identify an approach in which the role of managers behavior is destructive rather than constructive. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT a weakness of devils advocacy approach? It gives no solution It demoralizes managers It makes managers behavior destructive It focuses on what is going wrong Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following theories explains 'Change' as a recurrent, cumulative, and probabilistic progression of variation, selection, and retention among entities in a designated population? Life cycle theories Teleological theories Dialectical theories

 Evolutionary theories p-34 Question No: 17 ( Marks: 1 ) - Please choose one Identify an approach in which traits can be acquired within a generation through learning and imitation. Darwinian approach p-35 Lamarckian approach Managerial approach Biological approach Question No: 18 ( Marks: 1 ) - Please choose one According to Greiner, in his five phases of growth model, what type of crisis follows phase 4 (growth through coordination)? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 19 ( Marks: 1 ) - Please choose one When there is a lack of confidence and trust between line and staff, which of the following crisis is created? Control crisis Autonomy crisis Leadership crisis Red tape crisis p-43 Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy Question No: 21 ( Marks: 1 ) - Please choose one Internal politics for vested interests amongst organizational members refers to: Structural inertia p-45 Natural selection Adaptation Variation Question No: 22 ( Marks: 1 ) - Please choose one "Cause and effect" refers to: Concept of causality p-52 Concept of change Concept of adaptability Concept of selection

Question No: 23 ( Marks: 1 ) - Please choose one According to Hannan and Freeman, which of the following is Not an attribute in determining organizational specie? Normative order Formal structure Patterns of activity Environmental forces p-47 Question No: 24 ( Marks: 1 ) - Please choose one Identify a phase, which emphasizes on spontaneity in managerial actions through teams and the skillful confrontation of interpersonal differences. Collaboration p-43 Formalization Renewal Delegation Question No: 25 ( Marks: 1 ) - Please choose one Which one of the following strategies refers to revolutionary type of change, in terms of strategic management? Internal development External development Incremental development Gradual development Question No: 26 ( Marks: 1 ) - Please choose one http://vustudents.ning.com Mergers and acquisitions are examples of which of the following developments? Internal development External development p-38 Incremental development Gradual development

Question No: 27 ( Marks: 1 ) - Please choose one In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation and learning from partial commitments The utilization by top managers of a mixture of formal and informal social and political processes to

draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 28 ( Marks: 1 ) - Please choose one Whenever any new program is introduced in an organization in order to enhance its productivity level, problem of acceptance arises which comes primarily from three sources: interpersonal, organizational and environmental. Identify which of the following is its environmental source. Competitive pressure Budgetary allocations Learning new terminology Altering superior-subordinate relationships Question No: 29 ( Marks: 3 ) Briefly describe dialectical approach in context of organization. Answer: The dialectical approach can be defined in congestion with the definition of the organization as a system may be called dialectical if it examines a situation completely and logically from two different points of view. Further this approach begins by identifying the prevailing or recommendedplan and the data which were used to derive it. Question No: 30 (Marks: 3) What do you know about vital rates? Vital rates means death rates and founding rates. This is not only true for the study of large organizations but also of entrepreneurship and small businesses. Following to be learn: Role of competition Institutional constraints Role of government

Question No: 31 (Marks: 5) Discuss leadership crisis with respect to organizations and how can this be managed. Answer: As company grows, needs larger production, specialized knowledge, better marketing and finance techniques and need of capital, therefore needs increased number of professional people in all functional areas. This is very difficult and cannot be managed at an informal level, further formalization, procedurals also come into play for their respective financial and managerial control. The owners found themselves with unwanted managerial responsibilities, as they still try to act it in the past ways. Owners enter into

conflict with managers. This issue is cited as agency theory in corporate governance and strategic management courses. At this point crisis of leadership occurs the first revolution. The Owner / founders, often hate to step aside even though they are probably temperament wise unsuited to be managers. So the developmental choice for founder is to choose strong manager and step aside for perpetual growth or select week manager and compromise on growth Question No: 32 ( Marks: 5 ) What is the relationship of evolutionary theories with other theories of change? Answer: This theory incorporates variety and range of views. This theory is quite in full in comparison with other theories like. The OLC is again like parallel explanations of evolutionary theory. The same is trying to evolve in each stage of its development as followings: - Be competitive. - Environmental background. The Teleological theory explains change in terms of purposive and careful ways of objective setting, compatible with teleological consistency in policies and objective for stable evolution of organization With in organization we have dialectics and dialectical thinking; have to incorporate opposing view point so as to come forth with effective policy outcome.

Question No: 29 ( Marks: 3 ) How did a scholar, Winter, relate quality management movement (QMM) to evolutionary theory of change? Ans: Mr. Winter relate the QMM to evolutionary theory of change. According to that, 1- Systematic routines can give the result in producing opportunities for more improvement. 2- Firms are not coming from books, these are coming from evolution and hitorieis. Question No: 30 ( Marks: 3 ) List down some of the features of 'Coordination phase'. Ans: Feature are In this phase 1- Decisions related expenditures are carefully decided. 2- High managerial staff hired at head office to have good check and balance on line managers. 3- Return on Investment is an important key in this phase and every product is treated as investment. Question No: 31 ( Marks: 5 )

How can you distinguish between devils advocacy and dialectical inquiry process? Ans: Devils Advocacy Process: In this process, planners present their recommendations and managers take decision as role of devil advocate. The focus is on that what is going wrong with plan and what actions can be taken to get on plan. Dialectical Inquiry process Every one has unique knowledge and seeking for consensus for activity. Every one share his discussion to get good results. Question No: 32 ( Marks: 5 ) Explain competency multiplier with the help of an example.

Identify a theory according to which environment plays decisive role in the selection of forms, processes and practices in organization. Select correct option: Life cycle theory Teleological theory Dialectical theory Evolutionary theory p-36 Question # 2 of 15 ( Start time: 11:21:33 PM ) Total Marks: 1 How many stages of biological evolution are there? Select correct option: Five Four Three Two Question # 3 of 15 ( Start time: 11:22:34 PM ) Total Marks: 1 Why upper-level management is hesitant to delegation of authority? Select correct option: Keep employee salaries minimum for lower levels of responsibility Lower-level managers are not competent enough to handle authority Outside stake holders prefer the centralized management systems All of the given options

Question # 4 of 15 ( Start time: 11:24:01 PM )

Total Marks: 1

Formulated plans and counter plans are based on: Select correct option: Same data Different data Past data Future data

Question # 5 of 15 ( Start time: 11:24:43 PM ) Total Marks: 1 Which of the following approach advocates that traits are inherited? Select correct option: Darwinian approach p-35 Lamarckian approach Dialectical approach Evolutionary approach

Question # 6 of 15 ( Start time: 11:26:04 PM ) Total Marks: 1 Which of the following is the third stage of Miller & Freisen Model? Select correct option: Birth Growth Revival Maturity p-24

Question # 7 of 15 ( Start time: 11:26:37 PM ) Total Marks: 1 Joint venture is an example of which of the following? Select correct option: Internal development External development p-38 Incremental development Gradual development

Question # 8 of 15 ( Start time: 11:27:21 PM ) Identify the correct order of dialectical cycle. Select correct option:

Total Marks: 1

Thesis-Antithesis-Synthesis p-28 Synthesis-Antithesis-Thesis Thesis-Synthesis-Antithesis Antithesis-Synthesis-Thesis

Internal development of the organization is about the: Select correct option: Mergers & acquisitions Equity-based p-38 Joint ventures Supply chains

What does the acronym TQM stand for? Select correct option: Total Quality Manufacturing Total Quality Measurement Total Quality Management Total Quantitative Method

Question # 11 of 15 ( Start time: 11:29:20 PM ) Total Marks: 1 When did Baird & Meshoulam describe organization life cycle model? Select correct option: 1988 p-25 1978 1968 1958 Question # 12 of 15 ( Start time: 11:30:11 PM ) Total Marks: 1 An approach in which an external consultant recommends a solution to organizational problems according to technical view point is known as: Select correct option: Expert system approach Devils advocate approach Dialectical inquiry approach

External analysis approach

Question # 13 of 15 ( Start time: 11:30:34 PM ) Total Marks: 1 According to which of the following dialectical theory rests on the assumption that the organizational entity exist in a pluralistic world of colliding events, forces, or contradictory values that compete with each other for domination and control? Select correct option: Aristotle Van de Ven p-28 Marx Plato

Question # 14 of 15 ( Start time: 11:31:32 PM ) Total Marks: 1 Phase 4 of Greiner model, coordination emphasizes the inter-relatedness among: Select correct option: Teams Individuals Values Systems

Question # 15 of 15 ( Start time: 11:32:31 PM ) Total Marks: 1 Organizations shifted towards work specialization from simplified procedures. Which of the given phase is responsible for the application of work specialization? Select correct option: Organization initiation Controlled growth Functional growth Strategic integration

Question # 1 of 15 ( Start time: 11:34:24 PM ) Total Marks: 1 Which of the following strategies refers to revolutionary types of change in terms of strategic management? Select correct option: Internal development p-38 External development Incremental development Gradual development

Question # 2 of 15 ( Start time: 11:35:43 PM ) Collaboration in organizations is about the: Select correct option: Value chain system Interpersonal harmony p-43 Interdependent procedures Mutually shared resources

Total Marks: 1

Question # 3 of 15 ( Start time: 11:37:12 PM ) Identify the correct order of dialectical cycle. Select correct option: Thesis-Antithesis-Synthesis Synthesis-Antithesis-Thesis Thesis-Synthesis-Antithesis Antithesis-Synthesis-Thesis

Total Marks: 1

Question # 4 of 15 ( Start time: 11:38:20 PM ) Total Marks: 1 Which of the following is a positive aspect of evolution theory? Select correct option: The resultant outcomes are satisfying not optimizing Comparison is made between natural & deliberate identity Operate at realistic level with existing alternatives only All of the given options

Quiz Start Time: 11:34 PM Time Left 85 sec(s)

Question # 5 of 15 ( Start time: 11:39:24 PM ) At the birth stage, organizations are usually: Select correct option: People focused Resource focused Output focused Society focused

Total Marks: 1

Question # 6 of 15 ( Start time: 11:40:01 PM ) Total Marks: 1 Which of the following is NOT a characteristic of the period of creativity phase? Select correct option: Communication is frequent and informal Long hours of work are rewarded by modest salaries Control of activities comes from immediate marketplace feedback Accounting systems for inventory and purchasing are introduced p-41

Question # 7 of 15 ( Start time: 11:41:16 PM ) Total Marks: 1 Goal setting theory is a part of which of the following? Select correct option: Life cycle theories Teleological theories p-26 Dialectical theories Evolutionary theories Question # 8 of 15 ( Start time: 11:42:05 PM ) Total Marks: 1 Which of the following is NOT a weakness of devils advocacy approach? Select correct option: It gives no solution It demoralizes managers It makes managers behavior destructive p-30 It focuses on what is going wrong Question # 9 of 15 ( Start time: 11:43:17 PM ) Total Marks: 1 Which of the following theories establishes that Goal is considered as a final cause for guiding movement of an entity? Select correct option: Life cycle theory

Teleological theory p-26 Dialectical theory Evolutionary theory

Question # 10 of 15 ( Start time: 11:44:43 PM ) Total Marks: 1 According to Greiner, how many dimensions are there of organizational development model? Select correct option: 3 5 p-5 7 9 Question # 11 of 15 ( Start time: 11:46:02 PM ) Total Marks: 1 During which of the following growth phase, sub systems get emerged? Select correct option: Creativity stage Direction stage P-42 Delegation stage Leadership stage

Question # 12 of 15 ( Start time: 11:47:31 PM ) Total Marks: 1 Which of the following refers to birth of an organization according to Baird & Meshoulam? Select correct option: Organization initiation Functional growth Controlled growth Strategic integration Question # 13 of 15 ( Start time: 11:49:02 PM ) Counter plans are encouraged to: Select correct option: Total Marks: 1

Provide creative solutions Provide routine solutions Provide well-defined solutions None of the given options Question # 14 of 15 ( Start time: 11:50:06 PM ) Total Marks: 1 A new thesis developed after the implementation of change is also known as: Select correct option: Thesis Antithesis Synthesis All of the given options Question # 15 of 15 ( Start time: 11:51:35 PM ) Total Marks: 1 According to Greiner's organizational lifecycle model, the red tape crisis initiates which of the following phase? Select correct option: Collaboration p-43 Formalization Renewal Delegation

MGMT625
QUIZ-4
Friend # 1
Question # 1 of 20 ( Start time: 04:17:07 PM ) Total Marks: 1 Which of the following is an application of evolutionary theories? Introduction of new management system Strategic Assumptions Analysis Quality management movement

Expert system approach Ref: Second evidence we found in the Quality Management Movement (QMM) which is well supported by evolutionary theory. For e.g. Total Quality Management (TQM) means, continuous, marginal or incremental changes on day-to-day bases in all functional areas like on customerpreferences, product-attributes, organising in production as well. Question # 2 of 20 ( Start time: 04:17:33 PM ) Total Marks: 1 Which of the following is an organization that minimizes risk while maximizing the opportunity for profit? Defender Analyzer Prospector Reactor Ref: A true Analyzer is an organization that attempts to minimize risk while maximizing the opportunity for profit. It combines the strengths of both the prospector and defender into a single system. The best word to describe Analyzers adaptive approach is balance. Question # 3 of 20 ( Start time: 04:18:25 PM ) Total Marks: 1 Recognizing the need to change but responding in ways that have poor strategic fit with the business refers to which of the following difficulties face by companies when they want to be innovative? Failure of perception Inappropriate innovation Episodic innovation Ref: Inappropriate innovation Recognizing the need to change but responding in ways that have poor strategic fit with the business or divert from more important ends. Question # 4 of 20 ( Start time: 04:19:52 PM ) Total Marks: 1 Which of the following focuses on the selection and rationalization of organizational structure and process? Entrepreneurial problem Engineering problem Administrative problem Managerial problem Ref: http://books.google.com.pk/books? id=arAg0kFYRBsC&pg=PA198&lpg=PA198&dq= %22focuses+on+the+selection+and+rationalization %22&source=bl&ots=p00FqgqNz6&sig=st6bkhrM0Gg4F6wY9kh3SY0HNxA&hl=en& ei=tP9PTZbDGoy2hAfpb2JDw&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBQQ6AEwAA

Question # 5 of 20 ( Start time: 04:20:20 PM ) Total Marks: 1 There are different styles of managing strategic change. Which of the following are the potential benefits of "direction" as a change style? Overcomes lack of information or misinformation Increases ownership of a decision or process Maintains control over the change process whilst also involving people in it Provides clarity and speed Ref: http://wps.pearsoned.co.uk/ema_uk_he_johnson_excorpstrat_7/26/6677/1709565.cw/cont ent/index.html Question # 6 of 20 ( Start time: 04:20:49 PM ) Total Marks: 1 Which of the following problems describes differentiation of the organization structure and processes to accommodate both stable and dynamic areas of operation? Administrative Entrepreneurial Engineering Managerial Ref: Administrative problem is how to differentiate the organization structure and processes to accommodate both stable and dynamic areas of operation. Question # 7 of 20 ( Start time: 04:21:41 PM ) Total Marks: 1 What makes dialectical inquiry approach different from devils advocacy approach? Dialectical inquiry develops alternate assumptions Dialectical inquiry is not based on facts and figures Dialectical inquiry makes planner reactive Dialectical inquiry demoralizes managers Question # 8 of 20 ( Start time: 04:22:11 PM ) Total Marks: 1 Joint venture is an example of which of the following? Strategic change Process change Generative change Adaptive change Question # 9 of 20 ( Start time: 04:22:32 PM ) Total Marks: 1 Which of the following is known as revenue centric approach? Activity centered change Focus on quantity or numbers Interconnectedness of various elements Need to change every thing at once Ref: Focus on quantity or numbers Sometimes, it is called revenue centric approach in which number matters. From change management

perspective, the results of any change program could be measured in terms of numerical values rather than on the basis of desired characteristics. Question # 10 of 20 ( Start time: 04:24:00 PM ) Total Marks: 1 Which of the following focuses on the choice of technologies and processes to be used for production and distribution? Entrepreneurial problem Engineering problem Administrative problem Managerial problem Ref: http://books.google.com.pk/books? id=arAg0kFYRBsC&pg=PA198&lpg=PA198&dq= %22focuses+on+the+choice+of+technologies+and+processes+to+be+used+for+producti on+and+distribution%22&source=bl&ots=p00FqgrJy1&sig=97wLj-Po8xNj7FVDIhg14OldlE&hl=en&ei=_QFQTcPmLtCShAeAuIyGDA&sa=X&oi=book_result&ct=r esult&resnum=1&ved=0CBQQ6AEwAA#v=onepage&q=%22focuses%20on%20the %20choice%20of%20technologies%20and%20processes%20to%20be%20used%20for %20production%20and%20distribution%22&f=false Question # 11 of 20 ( Start time: 04:24:47 PM ) Total Marks: 1 Which of the following theories operate on a multiple entity? Life cycle and teleological theories Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Ref: Unit of Change Dialectical theories operate on multiple entities while OLC and teleological operate within a single entity. Evolution theories operate on multiple entities, which are on intra-organisational, organisational, population, communities as against OLC and teleological theories Question # 12 of 20 ( Start time: 04:25:07 PM ) Total Marks: 1 Organizational birth rates and death rates refer to: Vital rates Growth rates Inflation rates Reduction rates Ref: Vital rates means death rates and founding rates of an organization. This leads not only to the study of large organizations but also of entrepreneurship and small businesses. Question # 13 of 20 ( Start time: 04:26:37 PM ) Total Marks: 1 Parochialism is also known as:

Ethnocentrisms Pluralism Favoritism Traditionalism Ref: Parochialism, provincialism or ethnocentrisms means to interpret the things or developments on self reference basis. Again, there is tendency among individuals or among groups that they percept changes narrowly and un-sophisticatedly. Question # 14 of 20 ( Start time: 04:28:03 PM ) Total Marks: 1 Which of the following best describes the style of managing change associated with coercion or edict? Change agent retains co-ordination and control but delegates elements of change Use of authority to set direction and means of change Explicit use of power Involvement in setting the strategy agenda and resolving strategic issues by groups Ref: http://wps.pearsoned.co.uk/ema_uk_he_johnson_excorpstrat_7/26/6677/1709563.cw/-/17 09565/index.html Question # 15 of 20 ( Start time: 04:28:23 PM ) Total Marks: 1 Which of the following theories establishes that Goal is considered as a final cause for guiding movement of an entity? Life cycle theory Teleological theory Dialectical theory Evolutionary theory Ref: Teleological theories of Change According to this theory, human actions are purposive; goal is the final cause for guiding movement of an entity Question # 16 of 20 ( Start time: 04:29:01 PM ) Total Marks: 1 Which of the following is based on the assumption that change proceeds toward a goal or end state? Life cycle theory Teleological theory Dialectical theory Evolutionary theory Ref: Teleological theories of Change According to this theory, human actions are purposive; goal is the final cause for guiding movement of an entity. This underlies other organization theories like functionalism, decisionmaking, adaptive learning & model of strategic planning and goal setting. By this theory, development of an organizational entity proceeds toward a goal or end state. Question # 17 of 20 ( Start time: 04:29:21 PM ) Total Marks: 1

Short term orientation refers to: Interpretation of things on self reference basis Favoritism or protection of individuals Short sightedness Satisficing behavior of individuals Question # 18 of 20 ( Start time: 04:30:19 PM ) Total Marks: 1 Sunk cost is a source of which of the following? Structural inertia Natural selection Adaptation Variation Question # 19 of 20 ( Start time: 04:31:05 PM ) Total Marks: 1 Which of the following is defined as an influencing process that can be exercised sideways, diagonally, top-down and down-up throughout an organizational hierarchy? Leadership Followership Administration All of the given options Ref: http://www.eabis.org/uploads/media/Mostovizc_KakabadseCSR_Role_of_Leadership.PDF Question # 20 of 20 ( Start time: 04:31:52 PM ) Total Marks: 1 According to Hannan and Freeman, written rules of operations in an organization refer to: Normative Order Formal structure Patterns of activity Span of control Ref: Formal structure of the organization in the narrow sense, that is through written rules of operations.

FRIEND # 2
Question # 1 of 20 ( Start time: 06:31:04 PM ) Total Marks: 1 In psychology the observation that people often do (or believe) things because many other people do (or believe) the same is known as: Band wagon effect Benchmarking Fashion Trend setting

Question # 2 of 20 ( Start time: 06:32:23 PM ) Total Marks: 1 Merger and acquisition is an example of which of the following? Strategic change Process change Generative change Adaptive change Question # 3 of 20 ( Start time: 06:33:51 PM ) Total Marks: 1 Which of the following leadership style refers to a form of non-leadership in which the leader abdicates his or her responsibility and is high avoidant? Transformational leadership Transactional leadership Instrumental leadership Laissez-faire leadership Question # 4 of 20 ( Start time: 06:35:14 PM ) Total Marks: 1 How many states of adaptation have been mentioned by Chakravorti? Four Five Three Two Ref: Three states of adaptation are given by Chakravorti. He used the terms as unstable state, stable state and neutral state. Question # 5 of 20 ( Start time: 06:35:49 PM ) Total Marks: 1 Which of the following statements describes entrepreneurial problem for prospectors? To locate and develop market opportunities To avoid long term commitments to a single technological process To facilitate and coordinate numerous and diverse operations To focus on short term goals Ref: Entrepreneurial problem for prospector is how to locate and develop market opportunities? The systemic addition of new products or markets, combined with retrenchment in other parts of domain characterizes the prospector. Question # 6 of 20 ( Start time: 06:36:12 PM ) Total Marks: 1 Identify a weakness of devils advocacy approach. It gives no alternate plan It is based on facts and logics It makes planner proactive It recommends solutions Question # 7 of 20 ( Start time: 06:36:33 PM ) Total Marks: 1 Which of the following is not a key task for those involved in seeking political agreements over strategic change?

Negotiate any necessary 'side deals' to get people by their side Identify potential and influential supporters and persuade them to support the new strategy Seek out potential opposition and attempt to change opinions or at least, to neutralize them Build the maximum consensus for the new proposals, preferably prior to any formal decision meeting Ref: http://wps.pearsoned.co.uk/ema_uk_he_lynch_corpstrat_4/42/10958/2805436.cw/-/28054 38/index.html Question # 8 of 20 ( Start time: 06:37:43 PM ) Total Marks: 1 Unless an environment is perfectly stable, organization can not learn appropriately. What does this mean? This means organization always lag behind environment This means organization doesnt have ability to learn This means employees resist change This means employees adapt change according to their will Ref: Unanticipated Consequences of Ordinary Action First, the rate of adaptation may be inconsistent with the rate change of environment. Unless an environment is perfectly stable, organization can not learn appropriately. This means organization always lag behind environment. Question # 9 of 20 ( Start time: 06:38:45 PM ) Total Marks: 1 According to Greiner, in his five phases of growth model, what type of crisis follows phase 2 (growth through direction)? Crisis of control Crisis of autonomy Crisis of leadership Crisis of growth Question # 10 of 20 ( Start time: 06:40:04 PM ) Total Marks: 1 Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy Question # 11 of 20 ( Start time: 06:41:26 PM ) Total Marks: 1 Who believed that effective manager is the one who moves the organization forward in small, logical steps? Lewin Quinn Mintzberg

Lindblom Ref: The concept of logical incrementalism remained a frequently cited concept, especially 1980s. Its leading proponent Quinn believes in planned change and orderly transition. He was thoroughly against radical change in strategy and in organizational directions, systems or central processes. He believes that effective manager is the one who moves the organization forward in small, logical steps Question # 12 of 20 ( Start time: 06:42:44 PM ) Total Marks: 1 The criteria for scanning academic information from internet includes all of the following, except: Known author Junk substance Leading journal Good references Question # 13 of 20 ( Start time: 06:43:38 PM ) Total Marks: 1 Which of the following is NOT a characteristic of the period of direction phase? Communication becomes more formal and impersonal Incentives, budgets, and work standards are adopted Accounting systems for inventory and purchasing are introduced Communication is frequent and informal Ref: Functional org. structure specialization and division of labour System and sub-system get developed Accounting for inventory and purchasing Budgets and work & Job standards, are adopted Communication becomes more formal and impersonal as a hierarchy of title and position builds Lower and upper level conflict becomes obvious as organization grows and have more layers of hierarchy Lower level employees find restricted by a cumbersome procedures and centralized hierarchy. Lower level managers have more direct knowledge of market and machinery than do the leaders at the top (office-work & govern through paper). Question # 14 of 20 ( Start time: 06:44:41 PM ) Total Marks: 1 Identify a pre-action barrier faced by the organizations which are not ready to accept change. Avoidance Indecision Poverty All of the given options Question # 15 of 20 ( Start time: 06:45:41 PM ) Total Marks: 1 What is the impact of incremental change on employees according to James Quinn? It demoralizes employees It increases confidence level of employees

It discourages employees It adversely affects employees productivity Question # 16 of 20 ( Start time: 06:46:43 PM ) Total Marks: 1 How many major strategic problem and solution sets are there in organizational adaptation process? Five Four Three Two Ref: http://books.google.com.pk/books?id=vM1jhhj5Bt0C&pg=PA47&lpg=PA47&dq= %22strategic+problem+and+solution+sets %22&source=bl&ots=DlRPG8JaGt&sig=u4aLJ34VkHWO_NTbtZq7KieEBPQ&hl=en& ei=IyJMTcyMMaAhAfM143aDg&sa=X&oi=book_result&ct=result&resnum=1&ved=0CBQQ6AEwAA Question # 17 of 20 ( Start time: 06:47:03 PM ) Total Marks: 1 Which of the following contexts would most suit a transformational leader? An organization that is in trouble An organization that is performing well An organization in a stable environment An organization in a mature industry Question # 18 of 20 ( Start time: 06:47:48 PM ) Total Marks: 1 Which of the following dimensions of strategic change is related to the how of the change according to Pettigrew? Content Outer Context Inner context Process Ref: According to Pettigrew and Whipp the essential dimensions of strategic change are context, content and process of change. Context on X-axis (Why of change) Content on Y - axis (What of change) Process on Z-axis (How of change) Question # 19 of 20 ( Start time: 06:49:06 PM ) Total Marks: 1 Which of the following is a tangible design? Formal planning Degree of centralization Job specialization Divisional design Ref: (a) Tangible Designs Functional Design

Divisional Design Matrix Design (b) Intangible Designs Hierarchical Levels Degree of Centralization Control systems and Formal Planning Job Specialization Question # 20 of 20 ( Start time: 06:49:27 PM ) Total Marks: 1 Which of the following defines a learning that occurs when errors are detected and corrected and firms continue with their present policies and goals? Single-loop learning Double-loop learning Surface learning Deep learning Ref: Ref: http://books.google.com.pk/books? id=u3zHhZcscfkC&pg=PA345&lpg=PA345&dq= %22learning+that+occurs+when+errors+are+detected+and+corrected+and+ %22&source=bl&ots=RKqPGpPkof&sig=0MXgkKyEhGXXDoszT6jKo9dDrI&hl=en&ei=QylMTaPYAdqAhAew_dn2Dg&sa=X&oi=book_result&ct =result&resnum=1&ved=0CBQQ6AEwAA#v=onepage&q=%22learning%20that %20occurs%20when%20errors%20are%20detected%20and%20corrected%20and %20%22&f=false

FRIEND # 3
Question # 1 of 20 ( Start time: 09:04:27 PM ) Total Marks: 1 When the new program gets merged with the existing processes, it refers to: Missionary phase Modification phase Maturity phase Declining phase Question # 2 of 20 ( Start time: 09:05:30 PM ) Total Marks: 1 Which of the following is Not an internal source of strategic organizational change? New corporate mission New company leadership Decline in employees morale Government regulations Question # 3 of 20 ( Start time: 09:06:49 PM ) Total Marks: 1 What is a failure rate of change programmes according to Balogun and Hope Hailey report? Around 60 per cent Around 70 per cent

Around 80 per cent Around 90 per cent Ref: Balogun and Hope Hailey (2004) report a failure rate of around 70 per cent of all change programmes initiated. It may be suggested that this poor success rate indicates a fundamental lack of a valid framework of how to implement and manage organizational change as what is currently available to academics and practitioners is a wide range of contradictory and confusing theories and approaches. Question # 4 of 20 ( Start time: 09:07:26 PM ) Total Marks: 1 Which of the following is Not a method of diagnosing a problem? Interviews Questionnaires Benchmarking Unobtrusive measures Ref: Unobtrusive measures Any method of data collection in which the subjects are not aware that they are being studied. FOR EXAMPLE, physical traces, observation, analysis of existing data, and archives. Question # 7 of 20 ( Start time: 09:09:22 PM ) Total Marks: 1 Which of the following is a function of attitude? Routine Habit Behavior Policy Question # 8 of 20 ( Start time: 09:10:14 PM ) Total Marks: 1 Team building and delegation are part of: Planning Human resource management Organizing Leadership Question # 9 of 20 ( Start time: 09:11:24 PM ) Total Marks: 1 Which of the following strategies is concerned with the overall purpose and scope of the business to meet stakeholder expectations? Corporate strategy Business strategy Functional strategy Process strategy Question # 10 of 20 ( Start time: 09:12:49 PM ) Total Marks: 1 Which of the following is Not an internal source of structural inertia? Sunk cost Communication problem Organizational politics

Technological advancement Question # 11 of 20 ( Start time: 09:13:12 PM ) Total Marks: 1 The criteria for scanning academic information from internet includes all of the following, except: Known author Junk substance Leading journal Good references Question # 12 of 20 ( Start time: 09:14:09 PM ) Total Marks: 1 Identify a success trap in which individuals believe that they can counter each and every situation with the same set of knowledge and skills. Avoidance Indecision Poverty Insularity Ref: Avoidance People in the organizations especially top managers cannot move away from their tested ways of doing business as they do not believe that the world has changed. In other words this is a kind of success trap for individuals who are unable to differentiate environment and situations and believe that with same set of knowledge and skills they can counter each and every situation. Question # 13 of 20 ( Start time: 09:14:49 PM ) Total Marks: 1 Which of the following focuses on the selection and rationalization of organizational structure and process? Entrepreneurial problem Engineering problem Administrative problem Managerial problem Question # 14 of 20 ( Start time: 09:16:05 PM ) Total Marks: 1 Which of these best describes restraining forces? Unfreezing Negotiation Refreezing Resistance to change Question # 15 of 20 ( Start time: 09:17:05 PM ) Total Marks: 1 Which of the following is defined as an influencing process that can be exercised sideways, diagonally, top-down and down-up throughout an organizational hierarchy? Leadership Followership Administration All of the given options

Question # 16 of 20 ( Start time: 09:18:02 PM ) Total Marks: 1 Which of the following defines a learning that occurs when, in addition to detection and correction of errors, the organization questions and modifies its existing norms, procedures, policies and objectives? Single-loop learning Double-loop learning Surface learning Deep learning Question # 17 of 20 ( Start time: 09:18:40 PM ) Total Marks: 1 Which of the following is the fourth stage of Miller & Freisen Model? Birth Growth Revival Maturity Question # 18 of 20 ( Start time: 09:19:38 PM ) Total Marks: 1 Living around the core of the business, this refers to: Paralysis through analysis Sticking to ones knitting Stress upon single value Customer satisfaction Ref: Sticking to ones knitting to original area of organization instead of being led by different attractive alternatives. Sticking to ones knitting means living around the core of the business which definitely is the area of being or mission statement. Question # 19 of 20 ( Start time: 09:20:10 PM ) Total Marks: 1 Identify the statement which defines a change agent? A top management expert who knows all parts of the organization External consultant who analyzes the organization and recommend the changes that need to take place The person or group in an organization that people try to influence in order to get their personal concerns A person or group of people who take on the role of promoting change within an organization Question # 20 of 20 ( Start time: 09:20:41 PM ) Total Marks: 1 All of the following describe incremental change Except: It is continuous It involves constant learning It is relevant at multiple levels in organization It is multi-directional

FRIEND # 4

Question # 1 of 20 ( Start time: 08:42:12 PM ) Total Marks: 1 In terms of technology, hardware refers to which of the following? Equipment Techniques Skills Knowledge Question # 3 of 20 ( Start time: 08:44:07 PM ) Total Marks: 1 Radical changes are considered as rapid and ___________. Continuous Incremental Discontinuous Constant Question # 4 of 20 ( Start time: 08:45:13 PM ) Total Marks: 1 What does HPOs stand for? High Performance Organizations Highly Powerful Organizations High Potential Organizations Highly Productive Organizations Question # 5 of 20 ( Start time: 08:45:48 PM ) Total Marks: 1 Which of the following is Not an external source of strategic organizational change? Competitors actions Government regulations Technological advancement New corporate mission Question # 6 of 20 ( Start time: 08:46:18 PM ) Total Marks: 1 Although strategic change tends to be seen as a long term issue, it may be useful to achieve 'short-term wins'. What does this mean? The organisation must complete its change programme quickly The organisation must win in the short-term to be successful in the long-term Short-term wins benefit stakeholders Completing some tasks quickly to demonstrate success and build confidence in a change programme Question # 7 of 20 ( Start time: 08:47:36 PM ) Total Marks: 1 Which of the following developed PE model? Taylor and Weber Michael and Freisen Tushman & Romanelli Francis & Bessant Question # 8 of 20 ( Start time: 08:48:55 PM ) Total Marks: 1

Sunk cost is a source of which of the following? Structural inertia Natural selection Adaptation Variation Question # 9 of 20 ( Start time: 08:50:14 PM ) Total Marks: 1 Which of the following provided data that suggest a strong linkage between corporate culture and the organization's reward system? Kerr and Slocum Taylor and Weber Michael and Freisen Tushman & Romanelli Ref: Kerr and Slocum {1987), for example, have provided data that suggest a strong linkage between corporate culture and the organization's reward system. They show how a company's reward system is a manifestation of its culture. Question # 10 of 20 ( Start time: 08:51:14 PM ) Total Marks: 1 Identify a success trap in which individuals believe that they can counter each and every situation with the same set of knowledge and skills. Avoidance Indecision Poverty Insularity Question # 11 of 20 ( Start time: 08:52:08 PM ) Total Marks: 1 Which of the following best describes an 'intended' strategy? An expression of desired strategic direction deliberately formulated or planned by managers A strategic direction that emerges from a stream of decisions An expression of desired strategic direction deliberately formulated or planned by managers that is realized in the fullness of time A strategy that is the product of competitive pressure Ref: http://wps.pearsoned.co.uk/ema_uk_he_johnson_excorpstrat_7/26/6678/1709583.cw/-/17 09585/index.html Question # 12 of 20 ( Start time: 08:53:32 PM ) Total Marks: 1 Which of the following shows a residual type of behavior in an organization? Defender Analyzer Prospector Reactor Ref: http://findarticles.com/p/articles/mi_hb6648/is_3_26/ai_n30977118/pg_6/ Question # 13 of 20 ( Start time: 08:54:24 PM ) Total Marks: 1

Which of the following is NOT included in McKinsey 7 S framework? Strategy Structure System Safety Question # 14 of 20 ( Start time: 08:55:06 PM ) Total Marks: 1 Which of the following statements describes engineering problem for prospectors? To locate and develop market opportunities To avoid long term commitments to a single technological process To facilitate and coordinate numerous and diverse operations To focus on short term goals Question # 15 of 20 ( Start time: 08:56:14 PM ) Total Marks: 1 Identify the factor with which an effective organization maintains alignment? Employees Environment Organizational culture Top management Ref: http://www.bth.se/fou/cuppsats.nsf/all/e670dd13bfaaf375c12575b400724462/$file/MAS TER'S%20THESIS,%20BTH%202009.pdf Question # 16 of 20 ( Start time: 08:57:17 PM ) Total Marks: 1 What is the impact of incremental change on employees according to James Quinn? It demoralizes employees It increases confidence level of employees It discourages employees It adversely affects employees productivity Question # 17 of 20 ( Start time: 08:58:41 PM ) Total Marks: 1 Application of standard operating procedures refers to: Rule following Problem solving Decision making Learning Ref: Rule Following Application of standard operating procedures (SOPs), duties, obligation, roles, rules, and criteria evolve through competition and survival, and those followed by organizations that survive, grow and multiply come to dominate the pool of procedures Question # 18 of 20 ( Start time: 08:59:11 PM ) Total Marks: 1

When managers make rational choice under certain conditions of risk and cost-benefit analyses. This process refers to: Rule following Problem solving Decision making Conflict resolving Ref: It is the rational actor model which prevails in organizations. Managers make rational choice under certain conditions of risk and cost-benefit analyses. Question # 19 of 20 ( Start time: 08:59:38 PM ) Total Marks: 1 Living around the core of the business, this refers to: Paralysis through analysis Sticking to ones knitting Stress upon single value Customer satisfaction Question # 20 of 20 ( Start time: 09:00:09 PM ) Total Marks: 1 Why might a forcefield analysis be useful in thinking about strategic change? A forcefield analysis helps to identify the blockages to change A forcefield analysis helps to identify forces which might facilitate change A forcefield analysis identifies those who have power in the organizations to make change happen A forcefield analysis provides a way of identifying forces for and against change in the organisation

FRIEND # 5
Question # 1 of 20 ( Start time: 02:56:21 PM ) Total Marks: 1 Which of the following developed PE model? Taylor and Weber Michael and Freisen Tushman & Romanelli Francis & Bessant Question # 2 of 20 ( Start time: 02:57:40 PM ) Total Marks: 1 People get into trouble when they do not accept their total selves and try to live up to the demands of others rather than being themselves. This refers to: Management by exception Management by objective Gestalt phenomenon Gibbs phenomenon Ref: vulms.vu.edu.pk/Courses/HRM625/Downloads/lecture39.ppt Question # 3 of 20 ( Start time: 02:59:01 PM ) Total Marks: 1

Which of the following defined specie as a legally defined entity? Weber Freeman Uldrich Quinn Ref: Ulrich defines form as a legally defined entity with a population of firms consisting of similar competencies, structures and strategies. Similarly organization form can be determined according to other criteria, for e.g. technology, industry grouping and product. Question # 4 of 20 ( Start time: 03:00:23 PM ) Total Marks: 1 Identify the state in which a firm can withstand most environmental changes? Stable Unstable Neutral Constant Ref: In a neutral state, a firm can withstand most environmental changes because they have been anticipated before their occurrence and the firm has invested in the requisite adaptive ability. Question # 5 of 20 ( Start time: 03:01:43 PM ) Total Marks: 1 Which of the following describes the role of a strategy? Makes best use of resources Achieves competitive advantages Makes profits for the organization Makes the best products and services Ref: http://www.google.com.pk/url? sa=t&source=web&cd=2&ved=0CBwQFjAB&url=http%3A%2F%2Feca.europa.eu %2Fproducts %2FAUDIT_STRATEGY&ei=QytMTePeBsnDhAeSktHRDg&usg=AFQjCNGyhPB6Q VHsuYYn9VDCzCFYW7RKCA Question # 6 of 20 ( Start time: 03:02:16 PM ) Total Marks: 1 Recognizing the need to change but responding in ways that have poor strategic fit with the business refers to which of the following difficulties face by companies when they want to be innovative? Failure of perception Inappropriate innovation Episodic innovation Steady state innovation Ref: Inappropriate innovation Recognizing the need to change but responding in ways that have poor strategic fit with the business or divert from more important ends.

Question # 7 of 20 ( Start time: 03:03:38 PM ) Total Marks: 1 Technological innovation by competitors is one of the reasons of organizational failure. This refers to which of the following factors? Environmental Structural Managerial Cultural Question # 8 of 20 ( Start time: 03:05:03 PM ) Total Marks: 1 Although strategic change tends to be seen as a long term issue, it may be useful to achieve 'short-term wins'. What does this mean? The organisation must complete its change programme quickly The organisation must win in the short-term to be successful in the long-term Short-term wins benefit stakeholders Completing some tasks quickly to demonstrate success and build confidence in a change programme Question # 9 of 20 ( Start time: 03:06:15 PM ) Total Marks: 1 Identify an approach in which second group gives an alternate plan. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 10 of 20 ( Start time: 03:07:42 PM ) Total Marks: 1 An approach in which an external consultant recommends a solution to organizational problems according to technical view point is known as: Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 11 of 20 ( Start time: 03:08:46 PM ) Total Marks: 1 Recognizing the need but on occasional basis so that intensive innovation effort is followed by a period of inactivity refers to which of the following difficulties face by companies when they want to be innovative? Failure of perception Inappropriate innovation Episodic innovation Steady state innovation Ref: http://free-books-online.org/management/change-management/implementationradical-or-transformative-change-continued-3/ Question # 12 of 20 ( Start time: 03:09:37 PM ) Total Marks: 1

When managers make rational choice under certain conditions of risk and cost-benefit analyses. This process refers to: Rule following Problem solving Decision making Conflict resolving Question # 13 of 20 ( Start time: 03:10:51 PM ) Total Marks: 1 Identify the factor with which an effective organization maintains alignment? Employees Environment Organizational culture Top management Question # 14 of 20 ( Start time: 03:11:54 PM ) Total Marks: 1 The criteria for scanning academic information from internet includes all of the following, except: Known author Junk substance Leading journal Good references Question # 15 of 20 ( Start time: 03:12:40 PM ) Total Marks: 1 Various media exist for communicating change. Which of the following media is best suited to complex strategic change? Personal letters General bulletins or circulars Face to face either individually or to a group A strategic plan Question # 16 of 20 ( Start time: 03:14:08 PM ) Total Marks: 1 Which of the following is an organization that minimizes risk while maximizing the opportunity for profit? Defender Analyzer Prospector Reactor Question # 17 of 20 ( Start time: 03:15:20 PM ) Total Marks: 1 Implication for change management in the controlling function of management is: From formal to more formal control From formal to informal control From informal to formal control From informal to more informal control Question # 18 of 20 ( Start time: 03:16:25 PM ) Total Marks: 1

Which of the following is a characteristic of the period of collaboration phase? Teams are combined across functions for task-group activity Profit centers and bonuses are used to stimulate motivation Accounting systems for inventory and purchasing are introduced Communication is frequent and informal Question # 19 of 20 ( Start time: 03:17:16 PM ) Total Marks: 1 Identify the minimum requirement of entities by dialectical theories to fill the roles of thesis and antithesis Five Four Three Two Question # 20 of 20 ( Start time: 03:17:37 PM ) Total Marks: 1 Team building and delegation are part of: Planning Human resource management Organizing Leadership

FRIEND # 6
Question # 1 of 20 ( Start time: 07:40:23 PM ) Which of the following peoples show long term behavior? Japanese Malays Chinese All of the given options Ref: In cross cultural terms, for instance, traditional Asiatic peoples such as Japanese, Chinese or Malays have had long term behaviour then other Asiatic ones. In reality, we have also seen them more developed and rich. Question # 2 of 20 ( Start time: 07:41:50 PM ) All of the following are time-consuming methods for dealing with resistance to change, EXCEPT: Stress management Employee involvement Learning Coercion Question # 3 of 20 ( Start time: 07:43:10 PM ) Model of strategic planning is a part of which of the following? Life Cycle Theories Teleological Theories Dialectical theories

Evolutionary theories Ref: According to this theory, human actions are purposive; goal is the final cause for guiding movement of an entity. This underlies other organization theories like functionalism, decisionmaking, adaptive learning & model of strategic planning and goal setting. Question # 4 of 20 ( Start time: 07:44:05 PM ) Technological innovation by competitors is one of the reasons of organizational failure. This refers to which of the following factors? Environmental Structural Managerial Cultural Question # 5 of 20 ( Start time: 07:45:02 PM ) Amongst the types of change, what is meant by evolutionary change? Incremental change within the existing paradigm Big bang change within the existing paradigm Incremental change outside the existing paradigm "Big bang" change outside the existing paradigm Question # 6 of 20 ( Start time: 07:46:29 PM ) Change agents facilitate the diagnostic phase by gathering, interpreting and presenting _________. Solutions Problems Data Alternatives Ref: http://books.google.com.pk/books? id=PRC4HTsEA9sC&pg=PA133&lpg=PA133&dq= %22Change+agents+facilitate+the+diagnostic+phase+by+gathering %22&source=bl&ots=xr2CH5bEb1&sig=aRrGQbihmvjeNNTseGRSMa2aXgo&hl=en& ei=9NJSTaWbHorLswaGquzWBg&sa=X&oi=book_result&ct=result&resnum=1&ved= 0CBQQ6AEwAA#v=onepage&q=%22Change%20agents%20facilitate%20the %20diagnostic%20phase%20by%20gathering%22&f=false Question # 7 of 20 ( Start time: 07:47:39 PM ) Identify the statement which defines a change agent? A top management expert who knows all parts of the organization External consultant who analyzes the organization and recommend the changes that need to take place The person or group in an organization that people try to influence in order to get their personal concerns A person or group of people who take on the role of promoting change within an organization

Question # 8 of 20 ( Start time: 07:49:10 PM ) Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question # 9 of 20 ( Start time: 07:50:25 PM ) In terms of technology, hardware refers to which of the following? Machinery Techniques Skills Knowledge Question # 12 of 20 ( Start time: 07:53:22 PM ) Identify a weakness of devils advocacy approach. It gives no alternate plan It is based on facts and logics It makes planner proactive It recommends solutions Question # 13 of 20 ( Start time: 07:54:12 PM ) Goals of an organization are often derived from its: Strategy Purpose Objectives Missions Question # 14 of 20 ( Start time: 07:54:56 PM ) Which of the following shows a residual type of behavior in an organization? Defender Analyzer Prospector Reactor Question # 15 of 20 ( Start time: 07:56:23 PM ) Which of the following introduced concept of logical incrementalism? Kurt Lewin James Brian Quinn Edgar Schein Michael Peter Senge Question # 16 of 20 ( Start time: 07:57:18 PM ) Identify the problem having a solution To operate in hybrid domain? Administrative Entrepreneurial

Engineering Managerial Ref: The entrepreneurial problem is how to locate and exploit new products and market opportunities while simultaneously maintaining a firm base of traditional products and customers. The obvious solution is to operate in hybrid domain that is both stable and changing. Question # 17 of 20 ( Start time: 07:58:33 PM ) In McKinsey 7-S framework for business success, plans for the allocation for a firms scarce resources over time to achieve organizational goals refer to: Strategy Structure System Safety Question # 18 of 20 ( Start time: 07:59:58 PM ) Sunk cost is a source of which of the following? Structural inertia Natural selection Adaptation Variation Question # 19 of 20 ( Start time: 08:01:30 PM ) Kurt Lewin's three-step model for successful change in organizations includes: Unfreeze, move and freeze Unfreeze, change and refreeze Change, refreeze and unfreeze Refreeze, move and unfreeze Question # 20 of 20 ( Start time: 08:03:04 PM ) Identify an approach in which second group gives an alternate plan. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach

FRIEND # 7
Question # 2 of 20 ( Start time: 07:05:25 PM ) Total Marks: 1 Which of the following is defined as an influencing process that can be exercised sideways, diagonally, top-down and down-up throughout an organizational hierarchy? Leadership Followership Administration All of the given options

Question # 3 of 20 ( Start time: 07:06:51 PM ) Total Marks: 1 Which of the following dimensions of strategic change is related to the how of the change according to Pettigrew? Content Outer Context Inner context Process Question # 4 of 20 ( Start time: 07:08:21 PM ) Total Marks: 1 Which of the following is an organization that minimizes risk while maximizing the opportunity for profit? Defender Analyzer Prospector Reactor Question # 5 of 20 ( Start time: 07:09:52 PM ) Total Marks: 1 Identify a model in which change is depicted in terms of process and content. Kurt Lewin model Burke Litwin model Punctuated equilibrium model Organizational development model Ref: http://www.getcited.org/pub/103370405 Question # 6 of 20 ( Start time: 07:10:51 PM ) Total Marks: 1 The criteria for scanning academic information from internet includes all of the following, except: Known author Junk substance Leading journal Good references Question # 7 of 20 ( Start time: 07:11:38 PM ) Total Marks: 1 Amongst the types of change, what is meant by evolutionary change? Incremental change within the existing paradigm Big bang change within the existing paradigm Incremental change outside the existing paradigm "Big bang" change outside the existing paradigm Question # 8 of 20 ( Start time: 07:13:08 PM ) Total Marks: 1 Success can be achieved by following multiple paths instead of single path. This refers to: Scientific management Contingency school of thought Concept of equifinality Concept of pluralism

Ref: Another equally important approach which is now widely suggested is of equifinality which believes that success can be achieved in following through multiple paths (instead of single path). Question # 9 of 20 ( Start time: 07:14:38 PM ) Total Marks: 1 Recognizing the need to change but responding in ways that have poor strategic fit with the business refers to which of the following difficulties face by companies when they want to be innovative? Failure of perception Inappropriate innovation Episodic innovation Steady state innovation Question # 10 of 20 ( Start time: 07:15:23 PM ) Total Marks: 1 Which of the following focuses on the choice of technologies and processes to be used for production and distribution? Entrepreneurial problem Engineering problem Administrative problem Managerial problem Question # 11 of 20 ( Start time: 07:16:41 PM ) Total Marks: 1 Identify the term which describes peoples perception and attitude that are strongly affected by organizational conditions. Organizational structure Organizational climate Organizational culture Organizational norms Ref: http://free-books-online.org/management/change-management/changeimplementation-od-models/ Question # 12 of 20 ( Start time: 07:17:49 PM ) Total Marks: 1 Parochialism is also known as: Ethnocentrisms Pluralism Favoritism Traditionalism Question # 13 of 20 ( Start time: 07:18:53 PM ) Total Marks: 1 Which of the following peoples show long term behavior? Japanese Malays Chinese All of the given options Question # 14 of 20 ( Start time: 07:20:18 PM ) Total Marks: 1

Which of the following strategies is concerned with the overall purpose and scope of the business to meet stakeholder expectations? Corporate strategy Business strategy Functional strategy Process strategy Question # 15 of 20 ( Start time: 07:21:48 PM ) Total Marks: 1 What does OLC stand for? Organizational life cycle Organizational learning center Organizational legal council Organizational logical committee Question # 16 of 20 ( Start time: 07:22:16 PM ) Total Marks: 1 Robert Herman lists the goals of gestalt. Which of the following is included in his list? Awareness Integration Authenticity All of the given options Ref: Robert Herman lists the goals of gestalt: Awareness - knowing ones strengths and weaknesses Integration - amongst the different functional specialist department at horizontal and vertical level too. Maturation Authenticity - reliable and valid information and its evaluation Self regulation - for behavioural change. Question # 17 of 20 ( Start time: 07:22:56 PM ) Total Marks: 1 Which of the following is one of the dimensions of Greiners Model? Growth rate of the company Growth rate of the market Growth rate of the economy Growth rate of the industry Question # 18 of 20 ( Start time: 07:23:58 PM ) Total Marks: 1 Identify the term which means favoritism or protection of individuals or a group or groups who have some vested interest with change process. Provincialism Pluralism Turf protection Equi-finality Ref: Turf protection means favouritism or protection of individuals or a group or groups who have some vested interest with change process. For instance, the protection for those

ones: (1) who are nonperformers or (2) may be for those who are loyalist toward change initiators. Question # 19 of 20 ( Start time: 07:25:11 PM ) Total Marks: 1 Which of the following is one of the dimensions of Greiners Model? Age of organization Development of organization Flexibility of organization Adaptability of organization Question # 20 of 20 ( Start time: 07:26:01 PM ) Total Marks: 1 Identify an external source of strategic organizational change. New corporate vision Purchase of new technology in a company Merger and acquisition Government regulations

FRIEND # 8
Question # 1 of 20 ( Start time: 06:08:49 PM ) What does HPOs stand for? High Performance Organizations Highly Powerful Organizations High Potential Organizations Highly Productive Organizations Question # 2 of 20 ( Start time: 06:09:17 PM ) Identify a weakness of devils advocacy approach. It gives no alternate plan It is based on facts and logics It makes planner proactive It recommends solutions Question # 3 of 20 ( Start time: 06:09:46 PM ) Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein charles Toffler Schon Ref: According to Schein, Learning that creates stability and culture is different from the learning that enables organisations to innovate as they encounter changing conditions in both their external and internal environment.

Question # 4 of 20 ( Start time: 06:10:12 PM ) Identify an element of inner context of strategic change? Extent of regulation in the industry Ownership structure of the company Presence of influential stakeholders Life cycle of the company Ref: Pye and Pettigrew revealed important aspects of inner and outer context in another article titled, Studying Board Context, Process and Dynamics: Some Challenges for the Future. For them important aspects of the outer context include: the extent of regulation in the industry in which an organization is located; its ownership structure and investor relationships with the board; the presence of other influential stakeholders e.g. lobby groups outside the organization; and the potential for mergers and acquisitions activity. Question # 5 of 20 ( Start time: 06:11:18 PM ) What do we mean by the term 'strategic change'? An important organizational change The proactive management of change to achieve strategic objectives Planned change A change that inevitably results in organizations as they evolve in a changing environment Question # 6 of 20 ( Start time: 06:12:05 PM ) All of the following are part of 7 S model Except: Structure Style Staff Source Question # 7 of 20 ( Start time: 06:12:20 PM ) Which of the following is known as an unstable organization? Defender Analyzer Prospector Reactor Ref: Reactors Besides the fourth type of organizations is Reactors. This type of organization exhibits a pattern of adjustment to its environment that is both inconsistent and unstable. Question # 8 of 20 ( Start time: 06:13:20 PM ) Which of the following problems describes differentiation of the organization structure and processes to accommodate both stable and dynamic areas of operation? Administrative Entrepreneurial Engineering

Managerial Question # 9 of 20 ( Start time: 06:14:11 PM ) Model of strategic planning is a part of which of the following? Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question # 10 of 20 ( Start time: 06:14:43 PM ) Which of the following is Not an internal source of strategic organizational change? New corporate mission New company leadership Decline in employees morale Government regulations Question # 11 of 20 ( Start time: 06:15:09 PM ) Identify the year in which Beckhard & Harris proposed a model of change management process. 1957 1967 1977 1987 Question # 12 of 20 ( Start time: 06:15:33 PM ) Goal setting theory is a part of which of the following? Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question # 13 of 20 ( Start time: 06:16:19 PM ) Identify the correct order of dialectical cycle. Thesis-Antithesis-Synthesis Synthesis-Antithesis-Thesis Thesis-Synthesis-Antithesis Antithesis-Synthesis-Thesis Question # 14 of 20 ( Start time: 06:16:56 PM ) All of the following describe incremental change Except: It is continuous It involves constant learning It is relevant at multiple levels in organization It is multi-directional Question # 15 of 20 ( Start time: 06:18:03 PM )

Identify the problem having a solution To operate in hybrid domain? Administrative Entrepreneurial Engineering Managerial Question # 18 of 20 ( Start time: 06:20:10 PM ) Which of the following is NOT a characteristic of the period of creativity phase? Communication is frequent and informal Long hours of work are rewarded by modest salaries Control of activities comes from immediate marketplace feedback Accounting systems for inventory and purchasing are introduced Question # 19 of 20 ( Start time: 06:21:20 PM ) Which of the following leadership style refers to a form of non-leadership in which the leader abdicates his or her responsibility and is high avoidant? Transformational leadership Transactional leadership Instrumental leadership Laissez-faire leadership Question # 20 of 20 ( Start time: 06:21:44 PM ) When did Baird & Meshoulam describe organization life cycle model? 1988 1978 1968 1958

FRIEND # 9
Question # 5 of 20 ( Start time: 06:53:05 PM ) Which of the following transformational strategies involves revision of strategic driving forces and innovation of mission? Reconfigure the value stream Redefine the driving force of the business Reconstruct the competencies of the business Redefine the value proposition to the existing or new customers Ref: Reconfigure the value stream Reconfiguring the value stream involves making major changes in the positioning of the firm with in a web of suppliers, partners and/or down stream agents. For example, firms contemplating a value stream transformational strategy may be able to change, upgrade or develop their suppliers and do the same with downstream agents. Question # 6 of 20 ( Start time: 06:54:08 PM )

Identify the minimum requirement of entities by dialectical theories to fill the roles of thesis and antithesis Five Four Three Two Question # 7 of 20 ( Start time: 06:54:33 PM ) Which of the following terms describes "the tendency of businesses, technologies, or philosophies to spread throughout the world"? Internationalization Globalization Localization Glocalization Ref: http://searchcio.techtarget.com/definition/globalization Question # 8 of 20 ( Start time: 06:55:11 PM ) Who believed that effective manager is the one who moves the organization forward in small, logical steps? Lewin Quinn Mintzberg Lindblom Question # 9 of 20 ( Start time: 06:55:45 PM ) How many parts are there in organizational structure according to Higgins? Six Five Four Three Question # 11 of 20 ( Start time: 06:56:34 PM ) Which of the following is NOT a stage in Kurt Lewin's Model for Change? Unfreeze Change Refreeze Defrost Question # 12 of 20 ( Start time: 06:56:49 PM ) Which of the following is a tangible design? Hierarchical levels Control systems Job specialization Matrix design Question # 13 of 20 ( Start time: 06:57:50 PM )

Which of the following is NOT a feature of radical change? It is based on periodic learning It is relevant at upper echelon of organization It is long-term based It is continuous Question # 14 of 20 ( Start time: 06:59:12 PM ) Which of the following is one of the dimensions of Greiners Model? Age of organization Development of organization Flexibility of organization Adaptability of organization Question # 16 of 20 ( Start time: 07:01:05 PM ) Which of the following terms describes "selection of strategies from among alternative courses of action, both for the enterprise as a whole and for every department or section"? Planning Organizing Leading Controlling Question # 17 of 20 ( Start time: 07:01:45 PM ) People get into trouble when they do not accept their total selves and try to live up to the demands of others rather than being themselves. This refers to: Management by exception Management by objective Gestalt phenomenon Gibbs phenomenon Question # 18 of 20 ( Start time: 07:03:02 PM ) Identify a term which involves reinforcement of changes made in order to stabilize the new behaviours. Refreezing Unfreezing Feedback Resistance Question # 19 of 20 ( Start time: 07:04:23 PM ) Short term orientation refers to: Interpretation of things on self reference basis Favoritism or protection of individuals Short sightedness Satisficing behavior of individuals Question # 20 of 20 ( Start time: 07:05:22 PM )

Which of the following deliberately enacts in an environment for which a stable form of organization is appropriate? Defender Analyzer Prospector Reactor Ref: Defenders The defender deliberately enacts in an environment for which a stable form of organization is appropriate. Stability is achieved by the defenders definition of, and solution to its entrepreneurial problem.

FRIEND # 10
Question # 4 of 20 ( Start time: 05:13:06 PM ) What does QMM stand for? Quality Marketing Management Quality Management Marketing Quality Movement Management Quality Management Movement Question # 6 of 20 ( Start time: 05:14:16 PM ) Change agents facilitate the diagnostic phase by gathering, interpreting and presenting _________. Solutions Problems Data Alternatives Question # 7 of 20 ( Start time: 05:15:35 PM ) Recognizing the need to change but responding in ways that have poor strategic fit with the business refers to which of the following difficulties face by companies when they want to be innovative? Failure of perception Inappropriate innovation Episodic innovation Steady state innovation Question # 8 of 20 ( Start time: 05:16:21 PM ) Identify the minimum requirement of entities by dialectical theories to fill the roles of thesis and antithesis Five Four Three Two

Question # 9 of 20 ( Start time: 05:17:40 PM ) Introduction of MBO program in an organization in order to enhance productivity level refers to which of the following? Missionary phase Modification phase Quantum change Declining phase Ref: Missionary phase: When organisational member goes through MBO training programme reads book or article or is in business education programme and tries to introduce the same in his own organization with at least one high level sponsor in the organization (may be politically driven as to seek legitimacy and credibility) Question # 10 of 20 ( Start time: 05:17:40 PM ) Which of the following change is dramatic and concerted? Continuous change Incremental change Gradual change Quantum change Ref: Radical or Transformative changes Related concepts are quantum change, discontinuous change or radical change. Quantum change is said to occur when change is both dramatic and concerted. Question # 11 of 20 ( Start time: 05:20:22 PM ) Which of the following states is least vulnerable to changes in the firms environment? Stable Unstable Neutral Constant Ref: The unstable state is the most vulnerable to changes in the firms environment, a neutral state is the most vulnerable, and a stable state vulnerable only to certain environmental changes. Question # 12 of 20 ( Start time: 05:21:37 PM ) How many parts are there in organizational structure according to Higgins? Six Five Four Three Ref: The organizations structure, according to Higgins consists of five parts: 1. jobs; 2. the authority to do those jobs; 3. the grouping of jobs in a logical fashion, for example, into departments or divisions; 4. the managers span of control; 5. and the mechanisms of coordination. Question # 13 of 20 ( Start time: 05:22:54 PM )

Identify a theory according to which environment selects and decides the validity of organization form, process and practices to become effective and efficient. Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question # 14 of 20 ( Start time: 05:23:47 PM ) Which of the following is an application of evolutionary theories? Introduction of new management system Strategic Assumptions Analysis Quality management movement Expert system approach Question # 16 of 20 ( Start time: 05:26:38 PM ) Which of the following is known as revenue centric approach? Activity centered change Focus on quantity or numbers Interconnectedness of various elements Need to change every thing at once Question # 17 of 20 ( Start time: 05:27:59 PM ) Which of the following is a major cause of organizational failure among the management-related factors? Technological advancements Dependency on a single customer Incompetent leadership Difficulties in obtaining raw material Ref: Dependency on single supplier should be avoided. In other words a diversified portfolio of vendors is needed for coping with such danger. Similarly reliance on single customer also becomes dangerous for organizations. Question # 18 of 20 ( Start time: 05:28:49 PM ) Identify an approach in which the role of managers behavior is destructive rather than constructive. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 19 of 20 ( Start time: 05:29:20 PM ) Team building and delegation are part of: Planning Human Resource Management Organizing Leadership

Question # 20 of 20 ( Start time: 05:30:23 PM ) Which of the following terms describes "the process of planning, coordinating, and implementing changes to the information processing production, distribution, and system facilities"? Change management Management Conflict management Crisis management Ref:http://www.mcpressonline.com/programming/change-management/changemanagement-the-key-to-successful-projects.html

Quiz from web

What do we mean by the term 'strategic change'? Planned change The proactive management of change to achieve strategic objectives An important organisational change The changes that inevitably result in organisations as they evolve in a changing environment Which of the following areas is not one of the four key areas that strategic change seeks to influence? Informal organisation structures Formal organisation structures People Tasks Technology Changes in which of the following areas did Tichy identify as the main causes of strategic change? i) Environment. ii) Business relationships. iii) The organisation's past performance. iv) Technology. v) People. All of the above ii), iii) and iv) i), ii), iv) and v) i), ii) and v)

Who are the three groups of people Kanter, Stein and Jick (1992) identified as being involved in the change process? Change strategists, implementers and recipients Change drivers, neutrals and resistors Change initiators, drivers and sufferers Change leaders, planners and agents Which of the following is not one of the stages in Kurt Lewin's famous three-stage prescriptive model of change developed in the 1950s? Moving to a new level Melting resistance Unfreezing current attitudes Refreezing attitudes at the new level

What questionable assumptions underpin the prescriptive approach to strategic change? Change is unpredictable and discontinuous Change is an organic and fundamentally about managing culture Change is a continuous process Change is predictable, sequential and controllable by management

According to Pettigrew and Whipp's emergent model of change, there are five factors involved in its successful management. Which of the following is not one of them? Coherence in the management of change Internal assessment Leading change Environmental assessment Strategic human resource management Linking strategic and operational change Which of the following is not a criticism that can be levelled at the emergent approach to change?

It assumes environments are turbulent when some may actually be stable Taking a long-term perspective may be inappropriate when sudden unforeseen changes are needed The reliance placed on developing a learning culture may meet with resistance in some organisations It underestimates the complexity of managing change and does not allow for the informal aspects of organisation

Which of the following is not a key stage in the process of strategic change, according to Beer, Eisenhort and Spector (1990)? Spread revitalisation to all departments, pushing it from the top Develop a shared vision of how to organise and manage for competitiveness Mobilise commitment to change through joint diagnosis of business problems arising from the change objective Promote energetic change champions to positions of influence Institute revitalisation through formal policies, systems and structures Foster consensus for the new vision, competence to enact it and cohesion to move it along Why might individuals resist organisational change? i) Lack of interest. ii) Pessimism. iii) Anxiety. iv) Irritation. v) Opposing strategy proposals. vi) Personal ambitions. All of the above ii), iii), v) and vi) i), ii), and iv) ii), iv), v) and vi) Which of the following is not a way of overcoming resistance to change? Incentives Using symbols to signify a new era Involving those who resist in the change process Communication and discussion Bullying and harassing people into towing the line

On the subject of change in organisations, who said: "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things"? Kurt Lewin Andrew Pettigrew Niccolo Machiavelli Rosabeth Moss Kanter

Which of the following is not one of the aspects of political activity noted in the text? Bribery Negotiation Cunning Discussion Intrigue Which of the following is not a key task for those involved in seeking political agreements over strategic change? Identify potential and influential supporters and persuade them to support the new strategy Build the maximum consensus for the new proposals, preferably prior to any formal decision meeting Negotiate any necessary 'side deals' to get people on side Seek out potential opposition and attempt to change opinions or, at least, to neutralise them Which group in an organisation are the key to successful implementation of strategy, according to Charles Baden-Fuller and John Stopford? Change agents Frontline staff Middle managers Senior managers Which of the following is not one of the three dynamics for strategic change identified by Kanter, stein and Jick? Political Environment Life-cycle differences

Technology The learning theory, as developed by Senge, starts from the position that the organisation should adopt strategic change from the outset. True False

Which of the following is not emphasised in the learning approach? Individual learning The sharing of views and visions for the future Systems thinking People skills Which of the following is not a part of the six-point plan for strategic change? Monitor and adjust strategies in response to problems in the revitalisation process Institute revitalisation through formal policies, systems and structures Mobilise commitment to change through joint diagnosis of business problems arising from the change objective Foster consensus for the new vision, competence to enact it and cohesion to move it along Revitalise the marketing department Develop a shared vision of how to organise and manage for competitiveness Which of the following will not affect the choice of strategic change programme? Government policy Culture Leadership style Nature of organisation

CHANGE MANAGEMENT (MGMT625)

Question # 1 of 20 Total Marks: 1

Which

of

the

following

contexts

would

most

suit

transformational leader?
Select correct option: An organization that is in trouble An organization that is performing well An organization in a stable environment An organization in a mature industry Question # 2 of 20 Total Marks: 1

When organizational systems and structures are realigned with the desired behaviors, this is referred to as:
Select correct option:

Refreezing Unfreezing Feedback Resistance

p-11

Question # 3 of 20 ( Start time: 08:38:00 PM )

Total Marks: 1

According to Greiner, in his five phases of growth model, what type of crisis follows phase 2 (growth through direction)?
Select correct option:

Crisis of control Crisis of autonomy Crisis of leadership Crisis of growth

Question # 4 of 20 ( Start time: 08:39:33 PM )

When the new program gets merged with the existing processes, it

refers to:
Select correct option:

Missionary phase Modification phase

Maturity phase p-24

Declining phase Question # 5 of 20 Total Marks: 1

An approach in which an external consultant recommends a solution to organizational problems according to technical view point is known as:
Select correct option:

Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 6 of 0 Total Marks: 1

Which of the following defines the creation of novel forms of organizations are often viewed to emerge by blind or random chance?
Select correct option:

Variation p-34
Selection Retention Collection Question # 7 of 20 ( Start time: 08:44:03 PM ) Which of the following is a function of attitude? Select correct option: Total Marks: 1

Routine Habit Behavior

Policy Question # 8 of 20 ( Start time: 08:45:37 PM ) Which of the following is NOT a stage in Kurt Lewin's Model for Change? Select correct option: Total Marks: 1

Unfreeze Change Refreeze Defrost Question # 9 of 20 ( Start time: 08:46:57 PM ) Which of the following introduced concept of logical incrementalism? Select correct option: Total Marks: 1

Kurt Lewin James Brian Quinn Edgar Schein Michael Peter Senge Question # 10 of 20 ( Total Marks: 1 p-107

Which of the following is based on the assumption that change proceeds toward a goal or end state? Select correct option:

Life cycle theory

Teleological theory
Dialectical theory Evolutionary theory Question # 11 of 20 ( Select correct option:

p-26

Total Marks: 1

Which of the following is a characteristic of the period of collaboration phase?

Teams are combined across functions for task-group activity p-43 Profit centers and bonuses are used to stimulate motivation

Accounting systems for inventory and purchasing are introduced Communication is frequent and informal Question # 12 of 20 ( Start time: 08:51:40 PM ) Total Marks: 1

Identify a term which involves reinforcement of changes made in order to stabilize the new behaviours.
Select correct option:

Refreezing Unfreezing Feedback Resistance Question # 13 of 20 Total Marks: 1

All of the following are time-consuming methods for dealing with resistance to change, EXCEPT:
Select correct option:

Stress management Employee involvement Learning Coercion Question # 14 of 20 Total Marks: 1

According to Hannan and Freeman, the ways of organizing that are defined as right and proper by both members and relevant sectors of the environment refer to:
Select correct option:

Normative Order
Formal structure Patterns of activity Span of control Question # 15 of 20

p-47

Total Marks: 1

What does QMM stand for?

Select correct option:

Quality Marketing Management Quality Management Marketing Quality Movement Management Quality Management Movement Question # 16 of 20 Total Marks: 1

Which of the following defines a learning that occurs when, in addition to detection and correction of errors, the organization questions and modifies its existing norms, procedures, policies and objectives?
Select correct option:

Single-loop learning Double-loop learning Surface learning Deep learning Question # 17 of 20 Select correct option: Total Marks: 1

Which of the following is a unit of analysis of organizational ecological model?

Environment of organization Population of organization p-45 Single organization Size of organization Question # 18 of 20 Total Marks: 1

Identify the year in which Beckhard & Harris proposed a model of change management process. Select correct option:

1957 1967 1977

1987

Question # 19 of 20

Total Marks: 1

AcAccording to Greiner's organizational lifecycle model, the red tape crisis initiates which of the following phase? Select correct option:

Collaboration
Formalization Renewal Delegation Question # 20 of 20 Total Marks:

WhiWhich of the following occurs in an organization principally through the competition of scarce resources and the environment selects entities that best fit the resource base of an environmental niche?
Select correct option: Variation

Selection
Retention Deviation

MIDTERM EXAMINATION Spring 2010 MGMT625- Change Management (alt. code=HRM625) (Session - 6) Question No: 1 ( Marks: 1 ) - Please choose one Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept?

 Schein Charles Toffler Schon Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is a process of setting objectives, or goals, and formulating policies, strategies, and procedures to meet them? Planning Organizing Leading Controlling Question No: 3 ( Marks: 1 ) - Please choose one McDonalds is a U.S. based firm but it also sells its products in Pakistan. This is an example of which of the following? Localization Internationalization Globalization Glocalization Question No: 4 ( Marks: 1 ) - Please choose one Toyota, a Japanese firm, but is manufacturing cars in Kentucky. This is an example of which of the following? Internationalization Globalization Localization Glocalization Question No: 5 ( Marks: 1 ) - Please choose one Sony introduces hundreds of new products (including improved products) every year. This continuous change is the most effective organizational environment for which of the following? Refreezing Unfreezing Negotiations Resistance Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s? Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level

Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture Task culture Person culture Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which teams are formed to solve particular problems? Power culture Role culture Task culture Person culture Question No: 9 ( Marks: 1 ) - Please choose one Which of the following refers to birth of an organization according to Baird & Meshoulam? Organization initiation Functional growth Controlled growth Strategic integration Question No: 10 ( Marks: 1 ) - Please choose one The belief of an organization that its policies are superior to that of any other organization. This refers to which of the following? Polycentricism Geocentricism Regiocentricism Ethnocentricism Question No: 11 ( Marks: 1 ) - Please choose one Which of the following theories operate on a single entity? Life cycle and teleological theories Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question No: 12 ( Marks: 1 ) - Please choose one According to which of the following dialectics means the process of change, logic and a method? Aristotle Hegel Marx Plato

Question No: 13 ( Marks: 1 ) - Please choose one In which of the following approach assumptions behind the plan are not shared with organizational members? Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 14 ( Marks: 1 ) - Please choose one Identify an approach in which the role of managers behavior is destructive rather than constructive. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT a weakness of devils advocacy approach? It gives no solution It demoralizes managers It makes managers behavior destructive It focuses on what is going wrong

Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following theories explains 'Change' as a recurrent, cumulative, and probabilistic progression of variation, selection, and retention among entities in a designated population? Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question No: 17 ( Marks: 1 ) - Please choose one Identify an approach in which traits can be acquired within a generation through learning and imitation. Darwinian approach Lamarckian approach Managerial approach Biological approach Question No: 18 ( Marks: 1 ) - Please choose one

According to Greiner, in his five phases of growth model, what type of crisis follows phase 4 (growth through coordination)? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 19 ( Marks: 1 ) - Please choose one When there is a lack of confidence and trust between line and staff, which of the following crisis is created? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy

Question No: 21 ( Marks: 1 ) - Please choose one Internal politics for vested interests amongst organizational members refers to: Structural inertia Natural selection Adaptation Variation Question No: 22 ( Marks: 1 ) "Cause and effect" refers to: Concept of causality Concept of change Concept of adaptability Concept of selection - Please choose one

Question No: 23 ( Marks: 1 ) - Please choose one According to Hannan and Freeman, which of the following is Not an attribute in determining organizational specie? Normative order Formal structure Patterns of activity Environmental forces

Question No: 24 ( Marks: 1 ) - Please choose one Identify a phase, which emphasizes on spontaneity in managerial actions through teams and the skillful confrontation of interpersonal differences. Collaboration Formalization Renewal Delegation Question No: 25 ( Marks: 1 ) - Please choose one Which one of the following strategies refers to revolutionary type of change, in terms of strategic management? Internal development External development Incremental development Gradual development Question No: 26 ( Marks: 1 ) - Please choose one Mergers and acquisitions are examples of which of the following developments? Internal development External development Incremental development Gradual development Question No: 27 ( Marks: 1 ) - Please choose one In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation and learning from partial commitments The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 28 ( Marks: 1 ) - Please choose one Whenever any new program is introduced in an organization in order to enhance its productivity level, problem of acceptance arises which comes primarily from three sources: interpersonal, organizational and environmental. Identify which of the following is its environmental source. Competitive pressure Budgetary allocations Learning new terminology Altering superior-subordinate relationships

Question No: 29 ( Marks: 3 ) Briefly describe dialectical approach in context of organization. Answer : The dialectical approach can be defined in congestion with the definition of the organization as a system may be called dialectical if it examines a situation completely and logically from two different points of view. Further this approach begins by identifying the prevailing or recommended plan and the data which were used to derive it. Question No: 30 ( Marks: 3 ) What do you know about vital rates? Vital rates means death rates and founding rates. This is not only true for the study of large organizations but also of entrepreneurship and small businesses. Following to be learn: Role of competition Institutional constraints Role of government Question No: 31 ( Marks: 5 ) Discuss leadership crisis with respect to organizations and how can this be managed. Answer : As company grows, needs larger production, specialized knowledge, better marketing and finance techniques and need of capital, therefore needs increased number of professional people in all functional areas. This is very difficult and cannot be managed at an informal level, further formalization, procedurals also come into play for their respective financial and managerial control. The owners found themselves with unwanted managerial responsibilities, as they still try to act it in the past ways. Owners enter into conflict with managers. This issue is cited as agency theory in corporate governance and strategic management courses. At this point crisis of leadership occurs the first revolution. The Owner / founders, often hate to step aside even though they are probably temperament wise unsuited to be managers. So the developmental choice for founder is to choose strong manager and step aside for perpetual growth or select week manager and compromise on growth Question No: 32 ( Marks: 5 ) What is the relationship of evolutionary theories with other theories of change? Answer : This theory incorporates variety and range of views. This theory is quite in full in comparison with other theories like. The OLC is again like parallel explanations of evolutionary theory.

The same is trying to evolve in each stage of its development as followings : - Be competitive. - Environmental background. The Teleological theory explains change in terms of purposive and careful ways of objective setting, compatible with teleological consistency in policies and objective for stable evolution of organization With in organization we have dialectics and dialectical thinking; have to incorporate opposing view point so as to come forth with effective policy outcome. WWW.VUSR.NET
MIDTERM EXAMINATION Spring 2010

MGMT625- Change Management (alt. code=HRM625) (Session - 6) SHARED BY PARISHY ( parishy.parijal@gmail.com ) WWW.VUZS.NET
Time: 60 min Marks: 44 Question No: 1 ( Marks: 1 ) - Please choose one Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein Charles Toffler Schon Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is a process of setting objectives, or goals, and formulating policies, strategies, and procedures to meet them? Planning Organizing Leading Controlling Question No: 3 ( Marks: 1 ) - Please choose one McDonalds is a U.S. based firm but it also sells its products in Pakistan. This is an example of which of the following? Localization Internationalization

 Globalization Glocalization Question No: 4 ( Marks: 1 ) - Please choose one Toyota, a Japanese firm, but is manufacturing cars in Kentucky. This is an example of which of the following? Internationalization Globalization Localization Glocalization Question No: 5 ( Marks: 1 ) - Please choose one Sony introduces hundreds of new products (including improved products) every year. This continuous change is the most effective organizational environment for which of the following? Refreezing Unfreezing Negotiations Resistance Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s? Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture Task culture Person culture Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which teams are formed to solve particular problems? Power culture Role culture Task culture Person culture

Question No: 9 ( Marks: 1 ) - Please choose one Which of the following refers to birth of an organization according to Baird & Meshoulam? Organization initiation Functional growth Controlled growth Strategic integration Question No: 10 ( Marks: 1 ) - Please choose one The belief of an organization that its policies are superior to that of any other organization. This refers to which of the following? Polycentricism Geocentricism Regiocentricism Ethnocentricism Question No: 11 ( Marks: 1 ) - Please choose one Which of the following theories operate on a single entity? Life cycle and teleological theories Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question No: 12 ( Marks: 1 ) - Please choose one According to which of the following dialectics means the process of change, logic and a method? Aristotle Hegel Marx Plato Question No: 13 ( Marks: 1 ) - Please choose one In which of the following approach assumptions behind the plan are not shared with organizational members? Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 14 ( Marks: 1 ) - Please choose one Identify an approach in which the role of managers behavior is destructive rather than constructive.

 Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT a weakness of devils advocacy approach? It gives no solution It demoralizes managers It makes managers behavior destructive It focuses on what is going wrong

Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following theories explains 'Change' as a recurrent, cumulative, and probabilistic progression of variation, selection, and retention among entities in a designated population? Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question No: 17 ( Marks: 1 ) - Please choose one Identify an approach in which traits can be acquired within a generation through learning and imitation. Darwinian approach Lamarckian approach Managerial approach Biological approach Question No: 18 ( Marks: 1 ) - Please choose one According to Greiner, in his five phases of growth model, what type of crisis follows phase 4 (growth through coordination)? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 19 ( Marks: 1 ) - Please choose one When there is a lack of confidence and trust between line and staff, which of the following crisis is created? Control crisis Autonomy crisis

 Leadership crisis Red tape crisis Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy Question No: 21 ( Marks: 1 ) - Please choose one Internal politics for vested interests amongst organizational members refers to: Structural inertia Natural Adaptation Variation Question No: 22 ( Marks: 1 ) - Please choose one "Cause and effect" refers to: Concept of causality Concept of change selection

Concept of adaptability Concept of selection

Question No: 23 ( Marks: 1 ) - Please choose one According to Hannan and Freeman, which of the following is Not an attribute in determining organizational specie? Normative Formal structure Patterns of activity order

Environmental forces Question No: 24 ( Marks: 1 ) - Please choose one Identify a phase, which emphasizes on spontaneity in managerial actions through teams and the skillful confrontation of interpersonal differences.

Collaboration Formalization Renewal Delegation Question No: 25 ( Marks: 1 ) - Please choose one Which one of the following strategies refers to revolutionary type of change, in terms of strategic management? Internal development External development

Incremental development Gradual development

Question No: 26 ( Marks: 1 ) - Please choose one Mergers and acquisitions are examples of which of the following developments? Internal development External development

Incremental development Gradual development

Question No: 27 ( Marks: 1 ) - Please choose one In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation commitments and learning from partial

The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 28 ( Marks: 1 ) - Please choose one Whenever any new program is introduced in an organization in order to enhance its productivity level, problem of acceptance arises which comes primarily from three sources: interpersonal, organizational and environmental. Identify which of the following is its environmental source. Competitive pressure

Budgetary allocations Learning new terminology relationships

Altering superior-subordinate

Question No: 29 ( Marks: 3 ) Briefly describe dialectical approach in context of organization. Question No: 30 ( Marks: 3 ) What do you know about vital rates? Question No: 31 ( Marks: 5 ) Discuss leadership crisis with respect to organizations and how can this be managed. Question No: 32 ( Marks: 5 ) What is the relationship of evolutionary theories with other theories of change?

MGMT625 Solved Subjective Questions by vuZs Team (Tariq)

625 Subjective Questions
) environmental creep and organizational creep 3 marks 2) describe 3 dimensions of incremental model 3 marks 3)What does mean by deep structures in organization in context of incrementalisam 5marks 4) Describe transitional leader 3 marks 5) Describe dimensions of strategic change 5 marks 6) Briefly describe turf privacy 5marks 7) Dialectical theory 5 marks subjective questions of change management Assumptions of grainer model The model explains why and how organizations are unable to grow, and in a way suggest how organisations ought to grow? The model is based on certain assumptions about the organization which are as under: First assumption is organisations are rigid, bureaucratic, control-centric, and centralised entities. Second, organisations fail to see that the future success of an organisation lie within their own organisation, and also fail to assess their evolving states of development. Therefore inability of a management to understand its organisation development problems can result in organisation becoming frozen in its present stage of evolution (failure to evolve) regardless of market opportunities. Role of middle management and change process

Problems of a large hierarchical level organization When an organization go for a large in size or for empire building, it often no longer be able serves his target customer or stakeholders but in trying to serve itself. More broadly, there are three problems associated with large hierarchical levels: 1. It is an expensive option 2. It complicates the communication process 3. Finally, it complicates the planning and control systems Differentiate convergent period from reorientation The model was developed by Tushman and Romanelli who argued that organization progresses through convergent periods punctuated by reorientations which demark and set bearings for the next convergent period. Convergent periods are relatively long spans of incremental change and adaptation, whereas reorientations are relatively short periods of radical discontinuous change. Change is theorized on five domains of organization activity: Culture

Strategy Structure Power structure and Control system - together they all constitute to form strategic orientation

http://vuzs.net/ Role of dialectical cycle Turf protection Turf protection means favouritism or protection of individuals or a group or groups who have some vested interest with change process. For instance, the protection for those ones: (1) who are nonperformers or (2) may be for those who are loyalist toward change initiators. The turf protection, therefore, leads an organization towards failure in change implementation. In the context of developing countries, for instance, where we have seen a more personalized style of management, the turf protection culture is more prominent and highly lucrative. Sources of SOC with example How Winter relate QMM to evolutionary theory of change? 3 Winter, a scholar, whose work on this subject is quite known, links QMM from evolutionary economic characterisation of a firm to evolutionary economic theory. There are three aspects of organization changes:

1. Corporate knowledge resides in the organisational capabilities embedded in organizational routines. These routines do not arise from isolated managerial decisions but from a process of organisational learning. These routines have a large tacit component of learning. 2. There is no sharp distinction between the firms technical and organisation component. Systematic routines may result in creating opportunities for improvement. 3. The capabilities of a firm are not from universal technical hand book but are idiosyncratic (individuality or personality) outcome of unique firm histories (evolving) Discuss organization control system? 3 Organization Control includes any process designed to assure that organization plans are carried out the way they were designed. a. Traditionally, control processes were primarily quantitative in nature. i.e.; budgets, standard cost systems, market quotas b. Thus, the duty for establishment and analysis of control system results developed primarily as an accounting function. c. During the past decade, control systems have moved from strictly quantitative in nature to both quantitative and qualitative in nature. i.e.; From performance bonuses based on bottom-line net income to efforts that generate increased satisfaction of customers with the quality of products or services Environment creep and organizational creep? 3 Environmental Creep: The environment itself may be changing incrementally and in ways become imperceptible to managers. Therefore the degree of change over time may be large and require major readjustment Organizational Creep: The organization itself may move out of strategic alignment with an environment which remain relatively stable Pettigrew and whipps what organizational factor affect process of change? 3 Pettigrew & Whipps Typology In his article, Context and action in the organizational transformation, Pettigrew gave the partial review on the literature for leadership, and then tried to develop the linkage between leadership and organizational transformation. According to Pettigrew and Whipp the essential dimensions of strategic change are context, content and process of change. Let us deal with them in details one by one: 1. Context on X-axis (Why of change)

2. Content on Y - axis (What of change) 3. Process on Z-axis (How of change) Allex millers metaphor statement? 5 As Alex Miller said metaphorically: Organization is like a woven fabric or sweater if you pull one string or single thread, you run the danger of unraveling the whole. The change management in organization is a difficult process. It is because strategists normally consider a single variable instead of the holistic view of the organization. For instance, what should be the ramifications for other departments or for the culture of the organization when an organization goes for introducing the new technology? So, these kind of issues or linkages must properly be addressed or analyzed when an organization go for a change because Organization is just like a woven fabric. http://vuzs.net/ Basic assumptions of Burke Litwin model? 5 Theories and models are always based on some set of assumptions. This model too has some basic assumptions which are as under: 1. An Individual or group performance is prone to regression unless some measures are taken to institutionalise the improved performance level 2. There is a tension in person whenever a psychological need or intent exists, and the tension is released when the need or intention is fulfilled. 3. This tension may be positive or negative, and under conflict situation this is identified as force field. Hence the term is known as force field analysis so as to evaluate the tension between positive or facilitating forces and negative or constraining forces the given change plan. 1- List down the features of incremental model? 3marks Features of incremental model Unidirectional

Continuous Constant learning Relevant at all or multiple levels of organizations

Converging Short term based

http://vuzs.net/ 2- Briefly discuss the importance of shared values in organizational change? 3marks The values shared by members of the organization that make it different from other organizations. Managing values and cultural artifacts are critical to successfully leading organizational change. This operates at intangible level and has significant impact on the working environment of an organization. 3- What does mean by deep structures in organization in context of incrementalisam? Revolutionary change theorist view that organization having deep structures or coherent Configuration of strategy, systems, structure, controls and ideologies which are highly stable in nature limit the range of options available to manager contemplating change. deep structures initiate inertia and power commitments of the organization members to existing conditions preclude departure from change. 4- How do transformational leaders influence the technological change process in an organization? 5 Marks The most frequent and common trigger for organizational transformation is technology. This transformation occurs on account of revolutionizing production process, informational and communication technologies or other processes such as demand management , order fulfillment. It is the technological innovation perceptibly lead to increased efficiency in value chain activities, especially in primary and support activities of the value chain. 5- Why the participative approach is comparable to the OD model and which techniques are used to implement change? 5 Marks Participative approach is comparable to the organization development(OD) model that focuses on the planned and controlled change of organizations in the desired directions. The techniques which are used to implement change are as follow; Sensitivity training

Teams building Participation Job -redesign

http://vuzs.net/ 6- In what ways organizational change is considered as problematic Day to day practices are conductive for making organizations mission and vision effective for organization change and productivity. Therefore routines,

procedures, rules, principles and SOPs, and how people do work provide a connect to organizations long term efficacy and health. There will be system disconnect if practices are not related with mission of organization. Or in other words people are unable to give meanings to rules and regulations of organizations and larger goals of the organizations. If this is the case then people turn out to be least motivated to do their jobs. Some other personal sorts of reason that can cause an organizational disconnect. One is people are least motivated to their jobs. Second, there might not be a practical linkage between organization performance and reward. The failure to do so can lead to either over organization or under organization, these are the ways which is problematic for good management. 7-Differentiate between Functional Strategy and Process Strategy. 3 Marks Functional strategy Functional strategies support the business strategy. Functional strategies in the areas of marketing, finance, operations, human resource management, R and D, information, and logistics should be aligned with the business strategy. Process strategy Process strategies normally cut across functions and are aimed at integrating organizational processes across the organization in order to make them more effective and more efficient. Strategy formulation involves the consideration of strengths, weaknesses, threats and opportunities. 8. What do you know about Burke Litwin Model of Organizational Change? 3 Marks Burke Litwin model is based on organizational performance and change by exploring the interplay between organizational functioning and organizational change. Change is depicted in terms of both process and content, with particular emphasis on transformational as compared with transactional factors. transformational change occurs as a response to the external environment and directly affects organizational mission and strategy, the organizations leadership, aid culture, in turn; the transactional factors are affected by structure, systems, management practices and climate. These transformational and transactional factors together affect motivation, which, in turn, affects performance. 9. Why Participative approach is considered as a mean of Recognition? 3 Marks Participation is a mean of recognition. It satisfies the need for affiliation and acceptance of the people which is the third need in Maslows hierarchy. In general, people are not motivated by being consulted but by being in to the act. 10. What impact Transactional Leaders have on the technological change process in the organization? 5 Marks 11. How can you distinguish between inappropriate innovation and episodic innovation? 5 Marks Inappropriate innovation

Recognizing the need to change but responding in ways that have poor strategic fit with the business or divert from more important ends. Here firms may take changes but they cannot support them-for example the failure of EMI body scanner is attributed at least in part to a lack of suitable experience or competence in manufacturing and marketing of complex high tech products. Another common problem is adoption of innovation as a result of following fashion rather than for clear strategic purposes. Episodic innovation Recognizing the need but on occasional basis so that intensive innovation effort is followed by a period of inactivity. Here the problem is one of maintaining continuity and ensuring a steady stream of innovation rather than pursuing a blockbuster approach. 12. Discuss the situation in which Unilateral change approach is more effective? 5 Marks Unilateral approach or traditional way of management is based on actions rather than on attitudes. If actions goes right then automatically the attitudes and behaviors goes right. it is, sometimes, also called the classical school of bureaucratic approach. Unilateral approach is measured through outward actions and focuses on process design or redesign, job redesign, restructuring particularly the restructuring of authority, communication, and work rules. And it is a typical top-down phenomenon. As for legal compliance, technology is another mean for achieving the unilateral approach because it is considered universal. For instance, managers have a tendency to rely on technology in order to enhance productivity and efficiency in the organization.

Change Management (MGMT625) Quiz # 1 Semester: FALL 2007

6. Mangers cant focus too much on procedures and due-process of law. False 7. Many organisations that fail to abandon past practices have to either wind-up or compromise to lower levels of growth. True 8. learning attributes in stable environment is same as learning characteristics in dynamic environment. False 9. A single organization can grow indefinitely and still maintain its original form. False

10. Environment selects and decides the validity of organization form, process and practices to become effective and efficient. True
1. Values-based leadership is primarily focused around shared, strongly internalized values and beliefs that are advocated and acted upon by the leader. False 2. The use of expert authority and persuasiveness of data is considered more effective rather than of positional authority or emotionality of charismatic leadership. True 3. There exists no relationship between quantum change, discontinuous change and radical change. False 4. Managing values and cultural artifacts are critical to successfully leading organizational change. True 5. Reinforcing new behaviors by linking formal rewards directly to the desired behaviors is not practiced in OD. False

6) According to Dialectical theory human actions are purposive. False 7) Decision making is a part of planning activity. True
8) In an organization, employees are the recipient of change plan. True

9) ISO certification is a part of teleological approach to change management. True 10) Dialectical process is identified as Thesis, Antithesis and Synthesis. True 6) A change agent is the facilitator of the change. True 7) Periods of substantial turmoil in organization life are known as evolutionary phase.False 8) Organizational ecology theories are based on Darwinian evolutionary models. True 9) Selection refers to organizational efforts to respond to changing environmental circumstances. False

10) According to Hannan & Freeman most organizations have structural inertia that hinders adaptation when the environment changes. True
1. An organization needs to understand the strength of its internal capabilities to properly communicate a vision and mission to its employees. True 2. Organizational development (OD) is a distinct area within the field of organizational science that focuses on the planned and controlled change of organizations in desired directions. True 3. Transformational leadership sees technological change as needing primarily technical solving skills, with little attention given to people problem solving. False 4. Outside consultants rather than organizational members are usually responsible for managing the development process. True 5. The most difficult aspect of the change effort lies in changing the skills and behavior of hundreds of employees. True 6. High Performance Organizations (HPOs) mean those organizations which are performing constantly in every environmental scenario. True 7. Organizational Development (OD) models are founded upon the principle of achieving consensus and participation between individuals in an organization. True 8. Prospector is a mature type of company in a mature industry that seeks to protect its market position through efficient production, strong control mechanisms, continuity and reliability. False 9. A firm seeking to ensure its future should prefer a neutral state of adaptation over the other two states. True 10. Change agent is the creator of change or strategy. True

Note:
Page 1

Solve these papers and quiz bu yourself, we are not responsible for any solved content. By: Mubeen and Yasir saabgee88@gmail.com

Composed and solved by Mubeen and Yasir

MIDTERM EXAMINATION Spring 2010 MGMT625- Change Management (alt. code=HRM625) (Session - 6) Time: 60 min Marks: 44 Question No: 1 ( Marks: 1 ) - Please choose one Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein Charles Toffler Schon Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is a process of setting objectives, or goals, and formulating policies, strategies, and procedures to meet them? Planning Organizing Leading Controlling Question No: 3 ( Marks: 1 ) - Please choose one McDonalds is a U.S. based firm but it also sells its products in Pakistan. This is an example of which of the following? Localization Internationalization Globalization Glocalization Question No: 4 ( Marks: 1 ) - Please choose one Toyota, a Japanese firm, but is manufacturing cars in Kentucky. This is an example of which of the following? Internationalization Globalization Localization Glocalization Question No: 5 ( Marks: 1 ) - Please choose one Sony introduces hundreds of new products (including improved products) every year. This continuous change is the most effective organizational environment for which of the following? Refreezing Unfreezing

 Negotiations

Note:

Solve these papers and quiz bu yourself, we are not responsible for any solved content. By: Mubeen and Yasir saabgee88@gmail.com

Page 2 Resistance Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s? Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level (in my oppion it is equal change) Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture Task culture Person culture Ref: http://www.bookrags.com/wiki/Organizational_culture Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which teams are formed to solve particular problems? Power culture Role culture Task culture Person culture Ref: http://www.bookrags.com/wiki/Organizational_culture Question No: 9 ( Marks: 1 ) - Please choose one Which of the following refers to birth of an organization according to Baird & Meshoulam? Organization initiation Functional growth Controlled growth Strategic integration Question No: 10 ( Marks: 1 ) - Please choose one The belief of an organization that its policies are superior to that of any other organization. This refers to which of the following? Polycentricism (not sure) Geocentricism Regiocentricism Ethnocentricism Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following theories operate on a single entity?

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Page 3 Life cycle and teleological theories (Evolutionary ka unit of change read karo) Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question No: 12 ( Marks: 1 ) - Please choose one According to which of the following dialectics means the process of change, logic and a method? Aristotle Hegel Marx Plato Question No: 13 ( Marks: 1 ) - Please choose one In which of the following approach assumptions behind the plan are not shared with organizational members? Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 14 ( Marks: 1 ) - Please choose one Identify an approach in which the role of managers behavior is destructive rather than constructive. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT a weakness of devils advocacy approach? It gives no solution It demoralizes managers It makes managers behavior destructive It focuses on what is going wrong Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following theories explains 'Change' as a recurrent, cumulative, and probabilistic progression of variation, selection, and retention among entities in a designated population? Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question No: 17 ( Marks: 1 ) - Please choose one Identify an approach in which traits can be acquired within a generation through learning

and imitation. Darwinian approach Lamarckian approach

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Page 4 Ref: While there are scholars who follow Lamarckian line, and argue that traits are acquired within a generation through learning and imitation. Managerial approach Biological approach Question No: 18 ( Marks: 1 ) - Please choose one According to Greiner, in his five phases of growth model, what type of crisis follows phase 4 (growth through coordination)? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 19 ( Marks: 1 ) - Please choose one When there is a lack of confidence and trust between line and staff, which of the following crisis is created? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy Question No: 21 ( Marks: 1 ) - Please choose one Internal politics for vested interests amongst organizational members refers to: Structural inertia Natural selection Adaptation Variation Question No: 22 ( Marks: 1 ) - Please choose one "Cause and effect" refers to: Concept of causality Concept of change Concept of adaptability Concept of selection Question No: 23 ( Marks: 1 ) - Please choose one According to Hannan and Freeman, which of the following is Not an attribute in

determining organizational specie? Normative order Formal structure Patterns of activity Environmental forces

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Page 5 Question No: 24 ( Marks: 1 ) - Please choose one Identify a phase, which emphasizes on spontaneity in managerial actions through teams and the skillful confrontation of interpersonal differences. Collaboration Formalization Renewal Delegation Question No: 25 ( Marks: 1 ) - Please choose one Which one of the following strategies refers to revolutionary type of change, in terms of strategic management? Internal development External development Incremental development Gradual development Question No: 26 ( Marks: 1 ) - Please choose one Mergers and acquisitions are examples of which of the following developments? Internal development External development Incremental development Gradual development Question No: 27 ( Marks: 1 ) - Please choose one In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation and learning from partial commitments (not sure) The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 28 ( Marks: 1 ) - Please choose one Whenever any new program is introduced in an organization in order to enhance its productivity level, problem of acceptance arises which comes primarily from three sources: interpersonal, organizational and environmental. Identify which of the following is its environmental source. Competitive pressure

 Budgetary allocations (not sure) Learning new terminology Altering superior-subordinate relationships Question No: 29 ( Marks: 3 ) Briefly describe dialectical approach in context of organization. Answer:

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Page 6 The dialectical approach can be defined in congestion with the definition of the organization as a system may be called dialectical if it examines a situation completely and logically from two different points of view. Further this approach begins by identifying the prevailing or recommended plan and the data which were used to derive it. Question No: 30 ( Marks: 3 ) What do you know about vital rates? Answer: Vital rates means death rates and founding rates. This is not only true for the study of large organizations but also of entrepreneurship and small businesses. Following to be learn: Role of competition Institutional constraints Role of government Question No: 31 ( Marks: 5 ) Discuss leadership crisis with respect to organizations and how can this be managed. Answer: As company grows, needs larger production, specialized knowledge, better marketing and finance techniques and need of capital, therefore needs increased number of professional people in all functional areas. This is very difficult and cannot be managed at an informal level, further formalization, procedurals also come into play for their respective financial and managerial control. The owners found themselves with unwanted managerial responsibilities, as they still try to act it in the past ways. Owners enter into conflict with managers. This issue is cited as agency theory in corporate governance and strategic management courses. At this point crisis of leadership occurs the first revolution. The Owner / founders, often hate to step aside even though they are probably temperament wise unsuited to be managers. So the developmental choice for founder is to choose strong manager and step aside for perpetual growth or select week manager and compromise on growth Question No: 32 ( Marks: 5 ) What is the relationship of evolutionary theories with other theories of change? Answer: This theory incorporates variety and range of views. This theory is quite in full in comparison with other theories like. The OLC is again like parallel explanations of evolutionary theory. The same is trying to evolve in each stage of its development as followings:

- Be competitive. - Environmental background. The Teleological theory explains change in terms of purposive and careful ways of objective setting,compatible with teleological consistency in policies and objective for stable evolution of organization With in organization we have dialectics and dialectical thinking; have to incorporate opposing view point so as to come forth with effective policy outcome. MIDTERM EXAMINATION Spring 2010 MGMT625- Change Management (alt. code=HRM625)

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Page 7 Question No: 1 ( Marks: 1 ) - Please choose one Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein Charles Toffler Schon Question No: 2 ( Marks: 1 ) - Please choose one A systematic approach to deal with change, both from the perspective of an organization and on the individual level is called: Change management Management Conflict management Crisis management Question No: 3 ( Marks: 1 ) - Please choose one In McKinsey 7-S framework for business success, how the employees think and behave is termed as: Staff Strategy Structure Style Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s? Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level (this like equal change) Question No: 5 ( Marks: 1 ) - Please choose one Which of the following statement describes logical incrementalism in terms of

strategy development? The deliberate development of strategy by experimentation and learning from partial commitments The utilization by top managers of a mixture of formal and informal social and political processes Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 6 ( Marks: 1 ) - Please choose one Transactional leadership has which of the following characteristics? Seeks to pick up the mood of the audience

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Page 8 Takes the view that rewards and punishment motivate staff Seeks to involve staff in the decision making process Believes success arises from leaders and staff working together Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture Task culture Person culture Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which all individuals believe themselves superior to the organization? Power culture Role culture Task culture Person culture Question No: 9 ( Marks: 1 ) - Please choose one Which of the following theories follows prescribed modality? Dialectical theories Life cycle theories Teleological theories Management theories Question No: 10 ( Marks: 1 ) - Please choose one Introduction of new training program in an organization in order to enhance productivity level refers to which of the following? Missionary phase Modification phase Maturity phase Declining phase

Question No: 11 ( Marks: 1 ) - Please choose one Which of the following theories establishes that Goal is considered as a final cause for guiding movement of an entity? Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question No: 12 ( Marks: 1 ) - Please choose one Which one of the following theories states that Every phenomenon contains a contradiction within it? Life cycle theory Teleological theory Dialectical theory Evolutionary theory

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Page 9 Question No: 13 ( Marks: 1 ) - Please choose one Which of the following occurs in an organization principally through the competition of scarce resources? Variation Selection Retention Deviation Question No: 14 ( Marks: 1 ) - Please choose one What does the acronym TQM stand for? Total Quality Manufacturing Total Quality Measurement Total Quality Management Total Quantitative Method Question No: 15 ( Marks: 1 ) - Please choose one Identify a theory according to which environment plays decisive role in the selection of forms, processes and practices in organization. Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question No: 16 ( Marks: 1 ) - Please choose one Which of the following is a major benefit of quality management movement? It is based on discontinuous processes It forces organizations to continue the evolution It focuses on drastic changes It discourages innovation Question No: 17 ( Marks: 1 ) - Please choose one According to Levinthal, an incremental change in an organizational routine in

response to feedback about outcome refers to: Learning Adaptation Selection Retention Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy Question No: 19 ( Marks: 1 ) - Please choose one Identify a scholar who defined specie as a form of organization that exists through generations of individual organizations which are members of the specie". Weber

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Page 10 Hannan McKelvey Taylor Question No: 20 ( Marks: 1 ) - Please choose one Actions which can be seen as spreading from one organization to another are known as: Learning Contagion Adaptation Flexibility Question No: 21 ( Marks: 1 ) - Please choose one When the organization has become too large and complex to be managed through formal programs and rigid systems, which of the following crisis is created? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is NOT a characteristic of the period of direction phase? Incentives, budgets and work standards are adopted Accounting systems for inventory and purchase are introduced Communication is frequent and informal within organization Communication becomes more formal and impersonal Question No: 23 ( Marks: 1 ) - Please choose one

"Same organizational practices are not maintained throughout a long time span". This refers to which of the following dimensions of Greiners model? Age of organization Growth rate of the industry Size of the organization Structure of the organization Question No: 24 ( Marks: 1 ) - Please choose one Application of standard operating procedures refers to: Rule following Problem solving Decision making Learning process Question No: 25 ( Marks: 1 ) - Please choose one Identify the term which describes the ways of organizing that are defined as right and proper by both members and relevant sectors of the environment. Normative Order Formal structure Patterns of activity

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Page 11 Span of control Question No: 26 ( Marks: 1 ) - Please choose one Which one of the following strategies refers to slow, gradual and incremental type of change in terms of strategic management? Internal development External developmentRevolutionary development Radical development Question No: 27 ( Marks: 1 ) - Please choose one Kurt Lewin's three-step model for successful change in organizations includes: Refreeze move and unfreeze Unfreeze move and freeze Unfreeze change and refreeze Change refreezes and unfreeze Question No: 28 ( Marks: 1 ) - Please choose one In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation and learning from partial commitments The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations Strategy Experimentation with side bet ventures and allowing

developments to emerge from subsystems Question No: 29 ( Marks: 3 ) How did a scholar, winter, relate quality management movement (QMM) to evolutionary theory of change? Ans: Mr. Winter relate the QMM to evolutionary theory of change. According to that, 1- Systematic routines can give the result in producing opportunities for more improvement. 2- Firms are not coming from books, these are coming from evolution and histories. Question No: 30 ( Marks: 3 ) List down some of the features of 'Coordination phase'. Ans: Feature are In this phase 1- Decisions related expenditures are carefully decided. 2- High managerial staff hired at head office to have good check and balance on line managers. 3- Return on Investment is an important key in this phase and every product is treated as investment. Question No: 31 ( Marks: 5 )

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Page 12 How can you distinguish between devils advocacy and dialectical inquiry process? Ans: Devils Advocacy Process: In this process, planners present their recommendations and managers take decision as role of devil advocate. The focus is on that what is going wrong with plan and what actions can be taken to get on plan. Dialectical Inquiry process Every one has unique knowledge and seeking for consensus for activity. Every one share his discussion to get good results. Question No: 32 ( Marks: 5 ) Explain competency multiplier with the help of an example. MGMT625 Mid Term Subjective Questions MGMT625 MID TERM CURRENT PAPER (DEC 2010) FRIEND # 1 1. Criticize on Revolutionary theory? 5 2. Holman three stage explanation process?5 3. Red tape analysis why necessary?5 4. Greiner basic assumption describes?3 5. How to get mental???3 FRIEND # 2

Q#1:(5Marks) Discuss Collaboration and coordination phase Q#2: (5Marks)Devil's Theory Q#3: (3Marks)QMM in relation with Theory of Change Q#4: (3Marks)Continuous and Discontinuous Change Q#5: (3Marks)Difficulties in implementing Change Management FRIEND # 3 Q-1 what are the reasons behind the red tap crises 5 Q-2 Differentiate the terms devil's advocacy and dialectical process 5 Q-3 Features of coordination phase 5 Q-4 How dialectical approach affects the stages of planning process 3 Q-5 How dialectical cycle maintain status quo. 3 FRIEND # 4 Q. 1. How does scholar winter relates QMM theory with evolutionary theory? 3 Marks Q. 2. What are Central issues of organizational ecology model? 3 Marks Q. 3. According to Halomen, What are three phases of development or life cycle? 5 Marks Q. 4 Performance criteria are examples of unanticipated outcome of organizational actions. Discuss its impact on employees? 5 Marks Q. 5. Differentiate between Internal Development Strategy and External Development Strategy FRIEND #5 Q. 1. How does scholar winter relates QMM theory with evolutionary theory? 3 Marks Q. 2. Some features of coordination phase? 3 Marks

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Page 13 Q.3 Compare and Contrast Life Cycle Theory with Ecological Theory? 5 Marks Q. 4. How can theory of organizational action helpful for an organization? 5 Marks Q. 5. Difference between evolution and revolution in organizational context? 5 Marks MGMT 625 Quiz FRIEND # 1 Question # 1 of 20 ( Start time: 07:52:39 PM ) Total Marks: 1 If we could understand the ways in which individuals were motivated we could influence them by changing the components of that motivation process. Which of the following experts gave above mentioned concept? Edgar Schein Alvin Toffler 1970( Charles Handy 1976) Peter Senge Question # 2 of 20 ( Start time: 07:53:41 PM ) Total Marks: 1 Which of the following contexts would most suit a transformational leader?

An organization that is in trouble An organization that is performing well An organization in a stable environment An organization in a mature industry Question # 3 of 20 ( Start time: 07:54:43 PM ) Total Marks: 1 Which of the following introduced concept of logical incrementalism? Kurt Lewin James Brian Quinn Edgar Schein Michael (J. B. Quinn. In book) Peter Senge Question # 4 of 20 ( Start time: 07:55:50 PM ) Total Marks: 1 When did Baird & Meshoulam describe organization life cycle model? 1988 1978 1968 1958 Question # 5 of 20 ( Start time: 07:56:52 PM ) Total Marks: 1 Which of the following terms describes "the tendency of businesses, technologies, or philosophies to spread throughout the world"? Internationalization Globalization Localization Glocalization Question # 6 of 20 ( Start time: 07:58:25 PM ) Total Marks: 1

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Page 14 Which of the following is based on the assumption that change proceeds toward a goal or end state? Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question # 7 of 20 ( Start time: 07:59:58 PM ) Total Marks: 1 In McKinsey 7-S framework for business success, plans for the allocation for a firms scarce resources over time to achieve organizational goals refer to: Strategy Structure System Safety Question # 8 of 20 ( Start time: 08:01:31 PM ) Total Marks: 1 Identify the minimum requirement of entities by dialectical theories to fill the roles of thesis and antithesis

Five Four Three Two Question # 9 of 20 ( Start time: 08:02:50 PM ) Total Marks: 1 Which of the following stage of Kurt Lewin model describes the acquisition of a new pattern of behavior? Unfreeze Change Refreeze Thaw Question # 10 of 20 ( Start time: 08:04:16 PM ) Total Marks: 1 Change management is mostly aligned with: Marketing Financial management Strategic management Project management Question # 11 of 20 ( Start time: 08:05:17 PM ) Total Marks: 1 What does QMM stand for? Quality Marketing Management Quality Management Marketing Quality Movement Management Quality Management Movement Question # 12 of 20 ( Start time: 08:06:05 PM ) Total Marks: 1 MGMT 625 Quiz 1 Page 4 of 15 Team building and delegation are part of: Planning

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Page 15 Human resource management Organizing (In strategic management pag 56) Leadership Question # 13 of 20 ( Start time: 08:07:35 PM ) Total Marks: 1 Identify an approach in which second group gives an alternate plan. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 14 of 20 ( Start time: 08:09:08 PM ) Total Marks: 1 In which of the following year, Kurt Lewin Model was developed? 1949 1950

1951 1952 Question # 15 of 20 ( Start time: 08:11:19 PM ) Total Marks: 1 Identify a weakness of devils advocacy approach. It gives no alternate plan It is based on facts and logics It makes planner proactive It recommends solutions Question # 16 of 20 ( Start time: 08:12:48 PM ) Total Marks: 1 Identify an approach in which the role of managers behavior is destructive rather than constructive. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 17 of 20 ( Start time: 08:13:37 PM ) Total Marks: 1 Which of the following is considered as best decision making approach? Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 18 of 20 ( Start time: 08:14:36 PM ) Total Marks: 1 MGMT 625 Quiz 1 Page 5 of 15 According to Beckhard & Harris three stages of change management process include: Unfreeze, change and refreeze Current state, transition state and future state Pre-contemplation, contemplation and action Anticipation, confirmation and culmination

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Page 16 Question # 19 of 20 ( Start time: 08:15:21 PM ) Total Marks: 1 An approach in which an external consultant recommends a solution to organizational problems according to technical view point is known as: Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 20 of 20 ( Start time: 08:16:49 PM ) Total Marks: 1 Which of the following is one of the dimensions of Greiners Model? Size of the organization Size of the market

Size of the economy Size of the industry FRIEND # 2 Question # 1 of 20 ( Start time: 06:48:29 PM ) Total Marks: 1 Mergers and acquisitions are examples of which of the following? Internal development External development Incremental development Gradual development Question # 2 of 20 ( Start time: 06:49:59 PM ) Total Marks: 1 All of the following are time-consuming methods for dealing with resistance to change, EXCEPT: Stress management Employee involvement Learning Coercion Question # 3 of 20 ( Start time: 06:50:56 PM ) Total Marks: 1 Introduction of MBO program in an organization in order to enhance productivity level refers to which of the following? Missionary phase Modification phase Maturity phase Declining phase Question # 4 of 20 ( Start time: 06:52:23 PM ) Total Marks: 1 Which of the following is one of the dimensions of Greiners Model? Growth rate of the company Growth rate of the market Growth rate of the economy Growth rate of the industry Question # 5 of 20 ( Start time: 06:53:36 PM ) Total Marks: 1 Identify the correct order of dialectical cycle.

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Page 17 Thesis-Antithesis-Synthesis Synthesis-Antithesis-Thesis Thesis-Synthesis-Antithesis Antithesis-Synthesis-Thesis Question # 6 of 20 ( Start time: 06:54:30 PM ) Total Marks: 1 Joint venture is an example of which of the following? Internal development External development Incremental development

Gradual development Question # 7 of 20 ( Start time: 06:55:28 PM ) Total Marks: 1 Which of the following strategies refers to revolutionary types of change in terms of strategic management? Internal development External development Incremental development Gradual development Question # 8 of 20 ( Start time: 06:56:36 PM ) Total Marks: 1 An approach in which an external consultant recommends a solution to organizational problems according to technical view point is known as: Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 10 of 20 ( Start time: 06:59:36 PM ) Total Marks: 1 Theorists have identified two main styles of leadership. These are transformational leadership and: MGMT 625 Quiz 1 Page 7 of 15 Transgression leadership Transactional leadership Transparent leadership Transcendental leadership Question # 11 of 20 ( Start time: 07:00:07 PM ) Total Marks: 1 Identify an approach in which the role of managers behavior is destructive rather than constructive. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 12 of 20 ( Start time: 07:00:52 PM ) Total Marks: 1 Which of the following strategies refers to slow, gradual or incremental type of change in terms of strategic management? Internal development

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Page 18 External development Revolutionary development Radical development Question # 13 of 20 ( Start time: 07:02:27 PM ) Total Marks: 1 Which of the following terms describes "the process of planning, coordinating, and implementing changes to the information processing production, distribution, and system facilities"?

Change management Management Conflict management Crisis management Question # 14 of 20 ( Start time: 07:03:15 PM ) Total Marks: 1 Identify the minimum requirement of entities by dialectical theories to fill the roles of thesis and antithesis Five Four Three Two Question # 15 of 20 ( Start time: 07:04:33 PM ) Total Marks: 1 If we could understand the ways in which individuals were motivated we could influence them by changing the components of that motivation process. Which of the following experts gave above mentioned concept? Edgar Schein Alvin Toffler Charles Handy (1976) Peter Senge Question # 16 of 20 ( Start time: 07:05:31 PM ) Total Marks: 1 Formulating policies is a part of ______________ activity. Planning Organizing Leading Controlling Question # 17 of 20 ( Start time: 07:06:25 PM ) Total Marks: 1 According to which of the following author, organizational development is driven by some generic code or prefigured program within the developing entity? Lewin Nisbet Poole Miller Question # 18 of 20 ( Start time: 07:07:35 PM ) Total Marks: 1 Which of the following theories operate on a multiple entity? Life cycle and teleological theories

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Page 19 Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question # 19 of 20 ( Start time: 07:08:41 PM ) Total Marks: 1 Sony introduces hundreds of new products (including improved products) every

year. This continuous change is the most effective organizational environment for which of the following? Refreezing Unfreezing Negotiations Resistance Question # 20 of 20 ( Start time: 07:09:25 PM ) Total Marks: 1 Identify a theory according to which environment selects and decide the validity of organization form, process and practices to become effective and efficient. Life cycle theory Teleological theory Dialectical theory Evolutionary theory FRIEND # 3 Question # 1 of 20 ( Start time: 04:29:16 PM ) Total Marks: 1 Which of the following is considered as best decision making approach? Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 2 of 20 ( Start time: 04:29:50 PM ) Total Marks: 1 Identify a theory according to which environment selects and decides the validity of organization form, process and practices to become effective and efficient. Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question # 3 of 20 ( Start time: 04:31:17 PM ) Total Marks: 1 Which of the following terms describes "the process of planning, coordinating, and implementing changes to the information processing production, distribution, and system facilities"? Change management Management Conflict management Crisis management Question # 4 of 20 ( Start time: 04:32:14 PM ) Total Marks: 1

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Page 20 What makes dialectical inquiry approach different from devils advocacy approach? Dialectical inquiry develops alternate assumptions Dialectical inquiry is not based on facts and figures Dialectical inquiry makes planner reactive

Dialectical i Question # 5 of 20 ( Start time: 04:32:37 PM ) Total Marks: 1 Which of the following refers to birth of an organization according to Baird & Meshoulam? Organization initiation Functional growth Controlled growth Strategic integration Question # 6 of 20 ( Start time: 04:33:20 PM ) Total Marks: 1 Which of the following is NOT a weakness of devils advocacy approach? It gives no solution It demoralizes managers It makes managers behavior destructive It focuses on what is going wrong Question # 7 of 20 ( Start time: 04:34:35 PM ) Total Marks: 1 An approach in which an external consultant recommends a solution to organizational problems according to technical view point is known as: Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 8 of 20 ( Start time: 04:36:01 PM ) Total Marks: 1 What does QMM stand for? Quality Marketing Management Quality Management Marketing Quality Movement Management Quality Management Movement Question # 9 of 20 ( Start time: 04:36:27 PM ) Total Marks: 1 Which of the following is an application of evolutionary theories? Introduction of new management system Strategic Assumptions Analysis Quality management movement Expert system approach Question # 10 of 20 ( Start time: 04:37:43 PM ) Total Marks: 1 Model of strategic planning is a part of which of the following? Life cycle theories Teleological theories Dialectical theories

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Page 21 Evolutionary theories Question # 11 of 20 ( Start time: 04:38:07 PM ) Total Marks: 1

Which of the following strategies refers to slow, gradual or incremental type of change in terms of strategic management? Internal development External development Revolutionary development Radical development Question # 12 of 20 ( Start time: 04:39:29 PM ) Total Marks: 1 Which of the following involves forces that perpetuate and maintain certain organizational forms? Variation Selection Retention Deviation Question # 13 of 20 ( Start time: 04:39:59 PM ) Total Marks: 1 Identify an approach in which second group gives an alternate plan. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 14 of 20 ( Start time: 04:40:51 PM ) Total Marks: 1 In psychology the observation that people often do (or believe) things because many other people do (or believe) the same is known as: Band wagon effect Benchmarking Fashion Trend setting Question # 15 of 20 ( Start time: 04:41:30 PM ) Total Marks: 1 Change management is mostly aligned with: Marketing Financial management Strategic management Project management Question # 16 of 20 ( Start time: 04:42:56 PM ) Total Marks: 1 Which of the following is an organizational culture in which authority concentrates among few individuals? Power culture Role culture Task culture Person culture Question # 17 of 20 ( Start time: 04:44:16 PM ) Total Marks: 1

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Page 22 Identify the minimum requirement of entities by dialectical theories to fill the roles

of thesis and antithesis Five Four Three Two Question # 18 of 20 ( Start time: 04:45:24 PM ) Total Marks: 1 How many phases or life cycles of a development process are there according to Holmen? Five Four Three (page 23 search Hollman)(missionary phase, modification phase, maturity phase) Two Question # 19 of 20 ( Start time: 04:46:56 PM ) Total Marks: 1 What does OLC stand for? Organizational life cycle Organizational learning center Organizational legal council Organizational logical committee Question # 20 of 20 ( Start time: 04:47:09 PM ) Total Marks: 1 Theorists have identified two main styles of leadership. These are transformational leadership and: Transgression leadership Transactional leadership Transparent leadership Transcendental leadership FRIEND # 4 Question # 1 of 20 ( Start time: 04:48:58 PM ) Total Marks: 1 Identify the year in which Beckhard & Harris proposed a model of change management process. 1957 1967 1977 1987 Question # 2 of 20 ( Start time: 04:49:22 PM ) Total Marks: 1 Which of the following is an application of evolutionary theories? Introduction of new management system Strategic Assumptions Analysis Quality management movement Expert system approach Question # 3 of 20 ( Start time: 04:50:29 PM ) Total Marks: 1

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Which of the following stage of Kurt Lewin model describes the acquisition of a new pattern of behavior? Unfreeze Change Refreeze Thaw Question # 4 of 20 ( Start time: 04:51:47 PM ) Total Marks: 1 Identify a term which involves reinforcement of changes made in order to stabilize the new behaviours. Refreezing Unfreezing Feedback Resistance Question # 5 of 20 ( Start time: 04:52:25 PM ) Total Marks: 1 Identify the minimum requirement of entities by dialectical theories to fill the roles of thesis and antithesis Five Four Three Two Question # 6 of 20 ( Start time: 04:53:26 PM ) Total Marks: 1 Kurt Lewin's three-step model for successful change in organizations includes: Unfreeze, move and freeze Unfreeze, change and refreeze Change, refreeze and unfreeze Refreeze, move and unfreeze Question # 7 of 20 ( Start time: 04:53:52 PM ) Total Marks: 1 All of the following are time-consuming methods for dealing with resistance to change, EXCEPT: Stress management Employee involvement Learning Coercion Question # 8 of 20 ( Start time: 04:55:16 PM ) Total Marks: 1 Which of the following terms describes "selection of strategies from among alternative courses of action, both for the enterprise as a whole and for every department or section"? Planning Organizing Leading Controlling Question # 9 of 20 ( Start time: 04:56:25 PM ) Total Marks: 1

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Page 24 Which of the following is based on the assumption that change proceeds toward a goal or end state? Life cycle theory Teleological theory Dialectical theory Evolutionary theory MGMT 625 Quiz 1 Page 14 of 15 Question # 10 of 20 ( Start time: 04:57:00 PM ) Total Marks: 1 Joint venture is an example of which of the following? Internal development External development Incremental development Gradual development Question # 11 of 20 ( Start time: 04:58:14 PM ) Total Marks: 1 Which of the following strategies refers to revolutionary types of change in terms of strategic management? Internal development External development Incremental development Gradual development Question # 12 of 20 ( Start time: 04:59:37 PM ) Total Marks: 1 Implication for change management in the controlling function of management is: From formal to more formal control From formal to informal control From informal to formal control From informal to more informal control Question # 13 of 20 ( Start time: 05:00:37 PM ) Total Marks: 1 Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein Charles Toffler Question # 14 of 20 ( Start time: 05:01:11 PM ) Total Marks: 1 Goal setting theory is a part of which of the following? Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question # 15 of 20 ( Start time: 05:01:55 PM ) Total Marks: 1

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Page 25 According to Levinthal, an incremental change in an organizational routine in response to feedback about outcome refers to: Learning Adaptation Selection Retention Question # 16 of 20 ( Start time: 05:03:14 PM ) Total Marks: 1 Which of the following theories operate on a multiple entity? Life cycle and teleological theories Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question # 17 of 20 ( Start time: 05:04:25 PM ) Total Marks: 1 How many phases or life cycles of a development process are there according to Holmen? Five Four Three (page 23 search Hollman)(missionary phase, modification phase, maturity phase) Two Question # 18 of 20 ( Start time: 05:05:31 PM ) Total Marks: 1 What does the acronym TQM stand for? Total Quality Manufacturing Total Quality Measurement Total Quality Management Total Quantitative Method Question # 19 of 20 ( Start time: 05:05:45 PM ) Total Marks: 1 In McKinsey 7-S framework for business success, plans for the allocation for a firms scarce resources over time to achieve organizational goals refer to: Strategy Structure System Safety Question # 20 of 20 ( Start time: 05:07:12 PM ) Total Marks: 1 Sony introduces hundreds of new products (including improved products) every year. This continuous change is the most effective organizational environment for which of the following? Refreezing Unfreezing Negotiations Resistance MGMT625

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Page 26 1st Quiz Question # 2 of 15 ( Start time: 10:22:05 AM ) Total Marks: 1 Which of the following approach results in constructive assumptions? Select correct option: Devils advocacy pg 29 The role of managers behaviour is destructive rather than constructive. (Search this line) 6 of 15 check karo is quis ka. Dialectical inquiry Life cycle change Organization initiation Question # 3 of 15 ( Start time: 10:23:34 AM ) Total Marks: 1 In order to keep the procedures efficient, the head-office and subsidiary have to incorporate. Which of the following phase identify this necessity? Select correct option: Organization initiation not sure Controlled growth Functional growth Informal ways of management is replaced by formalisation by focussing on functional and technical specialization and production efficiency. Strategic integration Question # 4 of 15 ( Start time: 10:25:05 AM ) Total Marks: 1 Which of the following refers to birth of an organization according to Baird & Meshoulam? Select correct option: Organization initiation pg24 Functional growth Controlled growth Strategic integration Question # 5 of 15 ( Start time: 10:26:10 AM ) Total Marks: 1 Which of the following theories establishes that Goal is considered as a final cause for guiding movement of an entity? Select correct option: Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question # 6 of 15 ( Start time: 10:27:33 AM ) Total Marks: 1 Identify an approach in which the role of managers behavior is destructive rather than constructive. Select correct option:

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Page 27 Expert system approach Devils advocate approach pg29 Dialectical inquiry approach External analysis approach Question # 7 of 15 ( Start time: 10:28:58 AM ) Total Marks: 1 Which of the following terms describes "the tendency of businesses, technologies, or philosophies to spread throughout the world"? Select correct option: Internationalization Globalization Localization Glocalization Question # 8 of 15 ( Start time: 10:30:06 AM ) Total Marks: 1 Organizations shifted towards work specialization from simplified procedures. Which of the given phase is responsible for the application of work specialization? Select correct option: Organization initiation Controlled growth (overseas market through tight operations) my opinion not sure Functional growth Strategic integration Question # 9 of 15 ( Start time: 10:31:27 AM ) Total Marks: 1 Which of the following is based on the assumption that change proceeds toward a goal or end state? Select correct option: Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question # 10 of 15 ( Start time: 10:32:17 AM ) Total Marks: 1 Which of the following approach advocates that traits are inherited? Select correct option: Darwinian approach pg34 Lamarckian approach Dialectical approach Evolutionary approach Question # 11 of 15 ( Start time: 10:33:42 AM ) Total Marks: 1 In which of the following year, Kurt Lewin Model was developed? Select correct option:

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Page 28 1949 1950 1951 1952 Question # 12 of 15 ( Start time: 10:35:12 AM ) Total Marks: 1 Authority-responsibility relationship is defined under ______________ of McKinsey 7-S framework. Select correct option: Style Staff Strategy Structure pg86 Question # 13 of 15 ( Start time: 10:36:39 AM ) Total Marks: 1 What does OLC stand for? Select correct option: Organizational life cycle pg22 Organizational learning center Organizational legal council Organizational logical committee Question # 14 of 15 ( Start time: 10:37:12 AM ) Total Marks: 1 Expert approach has been criticized by evaluators because it ignores the: Select correct option: Emotional aspect Technical aspect Mechanical aspect All of the given options not sure Question # 15 of 15 ( Start time: 10:38:43 AM ) Total Marks: 1 Which of the following is an organizational culture in which teams are formed to solve particular problems? Select correct option: Power culture Role culture reference please Close culture Person culture Question # 1 of 15 ( Start time: 10:53:07 AM ) Total Marks: 1 Organizations mostly modify their procedures to bring improvements. This step is labeled as: Select correct option: Micro change pg18

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Page 29 Macro change

Second-order change Discontinuous change Question # 2 of 15 ( Start time: 10:53:49 AM ) Total Marks: 1 In which of the following phases of organization life cycle, processes are managed and operated informally? Select correct option: Organization initiation pg24 Controlled growth Functional growth Strategic integration Question # 3 of 15 ( Start time: 10:55:18 AM ) Total Marks: 1 Which of the following stage of Kurt Lewin model describes the acquisition of a new pattern of behavior? Select correct option: Unfreeze Change Refreeze pg10 Thaw Question # 4 of 15 ( Start time: 10:56:31 AM ) Total Marks: 1 Evolutionary changes are relatively: Select correct option: Incremental pg64 Abrupt Second order Radical Question # 5 of 15 ( Start time: 10:57:49 AM ) Total Marks: 1 Organization with bureaucratic styles mostly preferred: Select correct option: Continuous learning not sure Single-loop learning Double-loop learning All of the given options Question # 6 of 15 ( Start time: 10:59:10 AM ) Total Marks: 1 In terms of organizational change, maintenance of the status quo represents: Select correct option: Stability

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Page 30 Opposition Instability Contradiction Question # 7 of 15 ( Start time: 10:59:59 AM ) Total Marks: 1 Unitary sequence of life cycle describes that:

Select correct option: Each phase of life cycle operates simultaneously Each phase of life cycle precedes the previous one Each phase of life cycle operates separately at fixed intervals All of the given options not sure Question # 8 of 15 ( Start time: 11:01:21 AM ) Total Marks: 1 Which of the following defines a learning that occurs when, in addition to detection and correction of errors, the organization questions and modifies its existing norms, procedures, policies and objectives? Select correct option: Single-loop learning Double-loop learning Surface learning Deep learning Question # 9 of 15 ( Start time: 11:02:49 AM ) Total Marks: 1 Which one of the following theories explains 'Change' as a recurrent, cumulative, and probabilistic progression of variation, selection, and retention among entities in a designated population? Select correct option: Life cycle theories Teleological theories Dialectical theories Evolutionary theories pg33 Question # 11 of 15 ( Start time: 11:05:18 AM ) Total Marks: 1 Which of the following theories operate on a multiple entity? Select correct option: Life cycle and teleological theories Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question # 12 of 15 ( Start time: 11:06:42 AM ) Total Marks: 1 If the management brings some modification in the strategy, what could be the best response to it? Select correct option:

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Page 31 Maintain the structure Destruct the structure Sustain the structure Change the structure not sure Question # 13 of 15 ( Start time: 11:07:58 AM ) Total Marks: 1 Theorists have identified two main styles of leadership. These are transformational leadership and:

Select correct option: Transgression leadership Transactional leadership pg115 Transparent leadership Transcendental leadership Question # 14 of 15 ( Start time: 11:08:23 AM ) Total Marks: 1 Some of the critics disapprove the Logical Incrementalism on the which of the given grounds? Select correct option: It is a disjoined approach It is a garbage can approach It is managerial maneuvering All of the given options pg17 Question # 15 of 15 ( Start time: 11:09:45 AM ) Total Marks: 1 Identify the minimum requirement of entities by dialectical theories to fill the roles of thesis and antithesis Select correct option: Five Four Three Two MGMT625 2nd Quiz (04-04-2011) Question # 1 of 15 ( Start time: 10:46:38 AM ) Total Marks: 1 Which of the following is NOT a weakness of devils advocacy approach? Select correct option: It gives no solution It demoralizes managers destructive is negative sense so it may be weakness. It makes managers behavior destructive It focuses on what is going wrong Question # 2 of 15 ( Start time: 10:48:06 AM ) Total Marks: 1

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Page 32 According to Greiner's organizational lifecycle model, the red tape crisis initiates which of the following phase? Select correct option: Collaboration pg42 Formalization Renewal Delegation Question # 3 of 15 ( Start time: 10:48:59 AM ) Total Marks: 1 Which of the following is a positive aspect of evolution theory?

Select correct option: The resultant outcomes are satisfying not optimizing Comparison is made between natural & deliberate identity Operate at realistic level with existing alternatives only not sure All of the given options Question # 4 of 15 ( Start time: 10:50:29 AM ) Total Marks: 1 Supporters of Lamarckian view believe that: Select correct option: Traits are inherited Traits are inborn Lamarckian view (traits are acquired) Traits are learnt Traits are innate Question # 5 of 15 ( Start time: 10:51:55 AM ) Total Marks: 1 The point of commonality between evolutionary and life-cycle theory is: Select correct option: Both focus on radical change Both focus on incremental change Both are applicable only on large firms Both are applicable only on small firms Question # 6 of 15 ( Start time: 10:53:01 AM ) Total Marks: 1 How many stages of biological evolution are there? Select correct option: Five Four Three pg33 Two Question # 7 of 15 ( Start time: 10:53:51 AM ) Total Marks: 1 According to Greiner, future of the organization is determined by the factors that are: Select correct option: Internal to organization pg38

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Page 33 Exterior to organization Inferior to organization Superior to organization Question # 8 of 15 ( Start time: 10:55:23 AM ) Total Marks: 1 According to Greiner, how many dimensions are there of organizational development model? Select correct option: 3 5 pg38 7

9 Question # 9 of 15 ( Start time: 10:56:29 AM ) Total Marks: 1 Organizational revolution is some what difficult to initiate and manage when: Select correct option: Market environment is irregular Market environment is instable Industry growth rate is low pg40 Industry growth rate is high Question # 10 of 15 ( Start time: 10:57:55 AM ) Total Marks: 1 During which of the following growth phase, sub systems get emerge? Select correct option: Creativity stage Direction stage Delegation stage Leadership stage Question # 11 of 15 ( Start time: 10:59:18 AM ) Total Marks: 1 An approach in which an external consultant recommends a solution to organizational problems according to technical view point is known as: Select correct option: Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question # 12 of 15 ( Start time: 11:00:43 AM ) Total Marks: 1 In terms of organizational change, maintenance of the status quo represents: Select correct option: Stability Opposition Instability

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Page 34 Contradiction Question # 13 of 15 ( Start time: 11:02:10 AM ) Total Marks: 1 Which of the following is one of the dimensions of Greiners Model? Select correct option: Age of organization pg38 Development of organization Flexibility of organization Adaptability of organization Question # 14 of 15 ( Start time: 11:02:36 AM ) Total Marks: 1 Identify a theory according to which environment selects and decides the validity of organization form, process and practices to become effective and efficient. Select correct option:

Life cycle theory Teleological theory Dialectical theory Evolutionary theory pg35 Question # 15 of 15 ( Start time: 11:03:29 AM ) Total Marks: 1 Model of strategic planning is a part of which of the following? Select correct option: Life cycle theories Teleological theories pg25 Dialectical theories Evolutionary theories Question # 1 of 15 ( Start time: 11:07:45 AM ) Total Marks: 1 According to Levinthal, an incremental change in an organizational routine in response to feedback about outcome refers to: Select correct option: Learning pg36 Adaptation Selection Retention Question # 2 of 15 ( Start time: 11:09:15 AM ) Total Marks: 1 Which of the following involves forces that perpetuate and maintain certain organizational forms? Select correct option: Variation Selection Retention

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Page 35 Deviation Question # 3 of 15 ( Start time: 11:10:15 AM ) Total Marks: 1 According to Greiner, in his five phases of growth model, what type of crisis follows phase 2 (growth through direction)? Select correct option: Crisis of control Crisis of autonomy pg41 Crisis of leadership Crisis of growth Question # 4 of 15 ( Start time: 11:11:29 AM ) Total Marks: 1 Which of the following strategies refers to slow, gradual or incremental type of change in terms of strategic management? Select correct option: Internal development pg37 External development

Revolutionary development Radical development Question # 5 of 15 ( Start time: 11:12:54 AM ) Total Marks: 1 As an entity progresses through a necessary sequence of stages or phases, which of the following depicts the process of change in the entity? Select correct option: Life cycle theory Teleological theory Dialectical theory Evolutionary theory Question # 6 of 15 ( Start time: 11:14:22 AM ) Total Marks: 1 Identify an approach in which the role of managers behavior is destructive rather than constructive. Select correct option: Expert system approach Devils advocate approach pg29 Dialectical inquiry approach External analysis approach Question # 7 of 15 ( Start time: 11:15:35 AM ) Total Marks: 1 Why upper-level management is hesitant to delegation of authority? Select correct option: Keep employee salaries minimum for lower levels of responsibility Lower-level managers are not competent enough to handle authority Outside stake holders prefer the centralized management systems

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Page 36 All of the given options not sure Question # 8 of 15 ( Start time: 11:17:02 AM ) Total Marks: 1 According to Greiner, future of the organization is determined by the factors that are: Select correct option: Internal to organization Exterior to organization Inferior to organization Superior to organization Question # 9 of 15 ( Start time: 11:18:26 AM ) Total Marks: 1 What makes dialectical inquiry approach different from devils advocacy approach? Select correct option: Dialectical inquiry develops alternate assumptions Dialectical inquiry is not based on facts and figures Dialectical inquiry makes planner reactive Dialectical inquiry demoralizes managers Question # 10 of 15 ( Start time: 11:19:52 AM ) Total Marks: 1 The distinguishing feature of devils advocacy approach is:

Select correct option: The provided assumptions are optimal The provided assumptions are constructive The provided assumptions are expected The provided assumptions are destructive Question # 11 of 15 ( Start time: 11:21:10 AM ) Total Marks: 1 Which of the following assumption is proposed by Dialectical theory? Select correct option: Opposing values present in the organization Values are contradictory due to heterogeneity Some values dominate the other ones All of the given options Question # 12 of 15 ( Start time: 11:22:24 AM ) Total Marks: 1 Model of strategic planning is a part of which of the following? Select correct option: Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question # 13 of 15 ( Start time: 11:22:57 AM ) Total Marks: 1 Revolutionary period describes dominant:

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Page 37 Select correct option: Management style Management problem pg40 Management hierarchy Management philosophy Question # 14 of 15 ( Start time: 11:23:50 AM ) Total Marks: 1 Alfred Chandler laid emphasis on: Select correct option: Structure over strategy Strategy over structure pg38 Structure over management Management over structure Question # 15 of 15 ( Start time: 11:24:46 AM ) Total Marks: 1 Mergers and acquisitions are examples of which of the following? Select correct option: Internal development External development pg37 Incremental development Gradual development

MIDTERM EXAMINATION Spring 2010 MGMT625- Change Management (alt. code=HRM625) Shared by Zafeer zafar < rahman.cancer@gmail.com www.vuZs.net >

Question No: 1

( Marks: 1 )

- Please choose one

Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein Correct Charles Toffler Schon

Question No: 2

( Marks: 1 )

- Please choose one

A systematic approach to deal with change, both from the perspective of an organization and on the individual level is called: Change management Correct Management Conflict management

 Crisis management

Question No: 3

( Marks: 1 )

- Please choose one

In McKinsey 7-S framework for business success, how the employees think and behave is termed as: Staff Correct Strategy Structure Style

Question No: 4

( Marks: 1 )

- Please choose one

Which of the following is NOT a stage in Kurt Lewin's famous threestage prescriptive model of change that was developed in the 1950s? Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level Correct

Question No: 5

( Marks: 1 )

- Please choose one

Which of the following statement describes logical incrementalism in terms of strategy development? The deliberate development of strategy by experimentation and learning from partial commitments Correct The utilization by top managers of a mixture of formal and informal social and political processes Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy

 Experimentation with side bet ventures and allowing developments to emerge from subsystems

Question No: 6

( Marks: 1 )

- Please choose one

Transactional leadership has which of the following characteristics? Seeks to pick up the mood of the audience Takes the view that rewards and punishment motivate staff Correct Seeks to involve staff in the decision making process Believes success arises from leaders and staff working together

Question No: 7

( Marks: 1 )

- Please choose one

Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture Task culture Correct Person culture

Question No: 8

( Marks: 1 )

- Please choose one

Which of the following is an organizational culture in which all individuals believe themselves superior to the organization? Power culture Role culture Correct Task culture Person culture

Question No: 9

( Marks: 1 )

- Please choose one

Which of the following theories follows prescribed modality? Dialectical theories Correct Life cycle theories Teleological theories Management theories

Question No: 10

( Marks: 1 )

- Please choose one

Introduction of new training program in an organization in order to enhance productivity level refers to which of the following? Missionary phase Modification phase Correct Maturity phase Declining phase

Question No: 11

( Marks: 1 )

- Please choose one

Which of the following theories establishes that Goal is considered as a final cause for guiding movement of an entity?

Life cycle theory Teleological theory Dialectical theory Evolutionary theory Correct

Question No: 12

( Marks: 1 )

- Please choose one

Which one of the following theories states that Every phenomenon contains a contradiction within it? Life cycle theory Teleological theory Dialectical theory Correct Evolutionary theory Question No: 13 ( Marks: 1 ) - Please choose one

Which of the following occurs in an organization principally through the competition of scarce resources? Variation Selection Correct Retention Deviation Question No: 14 ( Marks: 1 ) - Please choose one

What does the acronym TQM stand for? Total Quality Manufacturing Total Quality Measurement Total Quality Management Correct Total Quantitative Method Question No: 15 ( Marks: 1 ) - Please choose one

Identify a theory according to which environment plays decisive role in the selection of forms, processes and practices in organization. Life cycle theory Teleological theory Correct Dialectical theory

 Evolutionary theory Question No: 16 ( Marks: 1 ) - Please choose one

Which of the following is a major benefit of quality management movement? It is based on discontinuous processes It forces organizations to continue the evolution Correct It focuses on drastic changes It discourages innovation Question No: 17 ( Marks: 1 ) - Please choose one

According to Levinthal, an incremental change in an organizational routine in response to feedback about outcome refers to: Learning Adaptation Correct Selection Retention Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following is an internal source of structural inertia? Sunk cost Correct New technology Government regulations Social legitimacy Question No: 19 ( Marks: 1 ) - Please choose one

Identify a scholar who defined specie as a form of organization that exists through generations of individual organizations which are members of the specie". Weber

Hannan McKelvey Taylor Correct ( Marks: 1 ) - Please choose one

Question No: 20

Actions which can be seen as spreading from one organization to another are known as: Learning Contagion Adaptation Flexibility Correct ( Marks: 1 ) - Please choose one

Question No: 21

When the organization has become too large and complex to be managed through formal programs and rigid systems, which of the following crisis is created? Control crisis

Autonomy crisis Correct Leadership Red tape Question No: 22 crisis crisis ( Marks: 1 ) - Please choose one

Which of the following is NOT a characteristic of the period of direction phase? Incentives, Accounting introduced budgets and work standards are adopted systems for inventory and purchase are within

Communication is frequent and informal organization Correct Communication

becomes more formal and impersonal

Question No: 23

( Marks: 1 )

- Please choose one

"Same organizational practices are not maintained throughout a long time span". This refers to which of the following dimensions of Greiners model? Age of Growth rate Size of the Structure of Question No: 24 organization Correct of the industry organization the organization ( Marks: 1 ) - Please choose one

Application of standard operating procedures refers to:

Rule following Correct solving making process ( Marks: 1 ) - Please choose one

Problem Decision Learning Question No: 25

Identify the term which describes the ways of organizing that are defined as right and proper by both members and relevant sectors of the environment. Formal Patterns of Span of Normative Order Correct structure activity control ( Marks: 1 ) - Please choose one

Question No: 26

Which one of the following strategies refers to slow, gradual and incremental type of change in terms of strategic management?

Internal External

development development

Revolutionary development Correct development ( Marks: 1 ) - Please choose one

Radical

Question No: 27

Kurt Lewin's three-step model for successful change in organizations includes: Refreeze, Unfreeze, Unfreeze, Change, Question No: 28 move and unfreeze move and freeze change and refreeze Correct refreeze and unfreeze ( Marks: 1 ) - Please choose one

In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation and learning from partial commitments Correct The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and developments to emerge from subsystems Question No: 29 ( Marks: 3 ) allowing

How did a scholar, Winter, relate quality management movement (QMM) to evolutionary theory of change?

Ans:

Mr. Winter relate the QMM to evolutionary theory of change.

According to that,

1Systematic routines can give the result in producing opportunities for more improvement. 2Firms are not coming from books, these are coming from evolution and hitorieis.

Question No: 30

( Marks: 3 )

List down some of the features of 'Coordination phase'.

Ans: Feature are

In this phase

1-

Decisions related expenditures are carefully decided.

2High managerial staff hired at head office to have good check and balance on line managers. 3Return on Investment is an important key in this phase and every product is treated as investment.

Question No: 31

( Marks: 5 )

How can you distinguish between devils advocacy and dialectical inquiry process?

Ans:

Devils Advocacy Process:

In this process, planners present their recommendations and managers take decision as role of devil advocate. The focus is on that what is going wrong with plan and what actions can be taken to get on plan.

Dialectical Inquiry process

Every one has unique knowledge and seeking for consensus for activity. Every one share his discussion to get good results.

Question No: 32 ( Marks: 5 ) Explain competency multiplier with the help of an example.

MIDTERM EXAMINATION Spring 2010 MGMT625- Change Management (alt. code=HRM625) (Session - 6) Ref No: 1411428 Time: 60 min Marks: 44 Student Info StudentID: MC09025678

Center: ExamDate:

OPKST 5/28/2010 12:00:00 AM

For Teacher's Use Only Q No. 1 2 Marks Q No. Marks Q No. Marks Q No. Marks 25 26 17 18 9 10

Total

11

12

13

14

15

16

19

20

21

22

23

24

27

28

29

30

31

32

Question No: 1 ( Marks: 1 ) - Please choose one Learning that creates stability and culture is different from the learning that enables organizations to innovate as they encounter changing conditions in both their external and internal environment. Which of the following experts gave above mentioned concept? Schein Charles Toffler Schon Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is a process of setting objectives, or goals, and formulating policies, strategies, and procedures to meet them? Planning Organizing Leading Controlling Question No: 3 ( Marks: 1 ) - Please choose one McDonalds is a U.S. based firm but it also sells its products in Pakistan. This is an example of which of the following? Localization Internationalization Globalization Glocalization Question No: 4 ( Marks: 1 ) - Please choose one Toyota, a Japanese firm, but is manufacturing cars in Kentucky. This is an example of which of the following? Internationalization Globalization Localization Glocalization Question No: 5 ( Marks: 1 ) - Please choose one Sony introduces hundreds of new products (including improved products) every year. This continuous change is the most effective organizational environment for which of the following? Refreezing Unfreezing Negotiations Resistance Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive model of change that was developed in the 1950s?

 Refreezing attitudes Melting resistance Unfreezing current attitudes Moving to a new level Question No: 7 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which people have clearly delegated authorities within a highly defined structure? Power culture Role culture Task culture Person culture Question No: 8 ( Marks: 1 ) - Please choose one Which of the following is an organizational culture in which teams are formed to solve particular problems? Power culture Role culture Task culture Person culture Question No: 9 ( Marks: 1 ) - Please choose one Which of the following refers to birth of an organization according to Baird & Meshoulam? Organization initiation Functional growth Controlled growth Strategic integration Question No: 10 ( Marks: 1 ) - Please choose one The belief of an organization that its policies are superior to that of any other organization. This refers to which of the following? Polycentricism Geocentricism Regiocentricism Ethnocentricism Question No: 11 ( Marks: 1 ) - Please choose one Which of the following theories operate on a single entity? Life cycle and teleological theories Teleological and dialectical theories Dialectical and evolutionary theories Evolutionary and life cycle theories Question No: 12 ( Marks: 1 ) - Please choose one

According to which of the following dialectics means the process of change, logic and a method? Aristotle Hegel Marx Plato Question No: 13 ( Marks: 1 ) - Please choose one In which of the following approach assumptions behind the plan are not shared with organizational members? Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 14 ( Marks: 1 ) - Please choose one Identify an approach in which the role of managers behavior is destructive rather than constructive. Expert system approach Devils advocate approach Dialectical inquiry approach External analysis approach Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT a weakness of devils advocacy approach? It gives no solution It demoralizes managers It makes managers behavior destructive It focuses on what is going wrong

Question No: 16 ( Marks: 1 ) - Please choose one Which one of the following theories explains 'Change' as a recurrent, cumulative, and probabilistic progression of variation, selection, and retention among entities in a designated population? Life cycle theories Teleological theories Dialectical theories Evolutionary theories Question No: 17 ( Marks: 1 ) - Please choose one Identify an approach in which traits can be acquired within a generation through learning and imitation. Darwinian approach

 Lamarckian approach Managerial approach Biological approach Question No: 18 ( Marks: 1 ) - Please choose one According to Greiner, in his five phases of growth model, what type of crisis follows phase 4 (growth through coordination)? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 19 ( Marks: 1 ) - Please choose one When there is a lack of confidence and trust between line and staff, which of the following crisis is created? Control crisis Autonomy crisis Leadership crisis Red tape crisis Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is an internal source of structural inertia? Sunk cost New technology Government regulations Social legitimacy

Question No: 21 ( Marks: 1 ) - Please choose one Internal politics for vested interests amongst organizational members refers to: Structural inertia Natural selection Adaptation Variation Question No: 22 ( Marks: 1 ) "Cause and effect" refers to: Concept of causality Concept of change Concept of adaptability Concept of selection - Please choose one

Question No: 23 ( Marks: 1 ) - Please choose one According to Hannan and Freeman, which of the following is Not an attribute in determining organizational specie?

Normative order Formal structure Patterns of activity Environmental forces Question No: 24 ( Marks: 1 ) - Please choose one Identify a phase, which emphasizes on spontaneity in managerial actions through teams and the skillful confrontation of interpersonal differences. Collaboration Formalization Renewal Delegation Question No: 25 ( Marks: 1 ) - Please choose one Which one of the following strategies refers to revolutionary type of change, in terms of strategic management? Internal development External development Incremental development Gradual development Question No: 26 ( Marks: 1 ) - Please choose one Mergers and acquisitions are examples of which of the following developments? Internal development External development Incremental development Gradual development Question No: 27 ( Marks: 1 ) - Please choose one In terms of strategy development, logical incrementalism refers to: The deliberate development of strategy by experimentation and learning from partial commitments The utilization by top managers of a mixture of formal and informal social and political processes to draw together an emerging pattern of strategies from these subsystems Systematized, step-by-step, chronological procedures to develop or coordinate an organizations strategy Experimentation with side bet ventures and allowing developments to emerge from subsystems Question No: 28 ( Marks: 1 ) - Please choose one Whenever any new program is introduced in an organization in order to enhance its productivity level, problem of acceptance arises which comes primarily from three sources: interpersonal, organizational and environmental. Identify which of the following is its environmental source.

Competitive pressure Budgetary allocations Learning new terminology Altering superior-subordinate relationships Question No: 29 ( Marks: 3 ) Briefly describe dialectical approach in context of organization. Answer : The dialectical approach can be defined in congestion with the definition of the organization as a system may be called dialectical if it examines a situation completely and logically from two different points of view. Further this approach begins by identifying the prevailing or recommended plan and the data which were used to derive it. Question No: 30 ( Marks: 3 ) What do you know about vital rates? Vital rates means death rates and founding rates. This is not only true for the study of large organizations but also of entrepreneurship and small businesses. Following to be learn: Role of competition Institutional constraints Role of government Question No: 31 ( Marks: 5 ) Discuss leadership crisis with respect to organizations and how can this be managed. Answer : As company grows, needs larger production, specialized knowledge, better marketing and finance techniques and need of capital, therefore needs increased number of professional people in all functional areas. This is very difficult and cannot be managed at an informal level, further formalization, procedurals also come into play for their respective financial and managerial control. The owners found themselves with unwanted managerial responsibilities, as they still try to act it in the past ways. Owners enter into conflict with managers. This issue is cited as agency theory in corporate governance and strategic management courses. At this point crisis of leadership occurs the first revolution. The Owner / founders, often hate to step aside even though they are probably temperament wise unsuited to be managers. So the developmental choice for founder is to choose strong manager and step aside for perpetual growth or select week manager and compromise on growth Question No: 32 ( Marks: 5 ) What is the relationship of evolutionary theories with other theories of change?

Answer : This theory incorporates variety and range of views. This theory is quite in full in comparison with other theories like. The OLC is again like parallel explanations of evolutionary theory. The same is trying to evolve in each stage of its development as followings : - Be competitive. - Environmental background. The Teleological theory explains change in terms of purposive and careful ways of objective setting, compatible with teleological consistency in policies and objective for stable evolution of organization With in organization we have dialectics and dialectical thinking; have to incorporate opposing view point so as to come forth with effective policy outcome. WWW.VUSR.NET

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