Call Management System (CMS)

An application, running on an adjunct processor that collects information from an ACD unit. CMS enables customers to monitor and manage telemarketing centers by generating reports on the status of agents, splits, trunks, trunk groups, vectors, and VDNs, and enables customers to partially administer the ACD feature for a communications system. Call Detail Recording (CDR) A feature that uses software and hardware to record call data. (Same as station message detail recording SMDR).

E-1
A digital transmission link with a capacity of 2.048 Mbps (2,048,000 bits per second). The European Equivalent of the T-1. It can support 30 multiplexed 64-Kbps voice and data channels plus separate 64-Kbps channels for signaling and framing (synchronization). Also spelled E1. PAL camera only frame 720X576

V.35
An ITU standard for high-speed synchronous data exchange. In the U.S., V.35 is the interface standard used by most routers and DSUs that connect to T-1 carriers.

T-1 Carrier
A dedicated phone connection supporting data rates of 1.544Mbits per second. A T-1 line actually consists of 24 individual channels, each of which supports 64Kbits per second. Each 64Kbit/second channel can be configured to carry voice or data traffic. Most telephone companies allow you to buy just some of these individual channels, known as fractional T-1 access. T-1 lines are a popular leased line option for businesses connecting to the Internet and for Internet Service Providers (ISPs) connecting to the Internet backbone. The Internet backbone itself consists of faster T-3 connections. T-1 lines are sometimes referred to as DS1 lines.

Mux
1) In communication transmission systems, mux (pronounce muks, sometimes spelled "MUX") is an abbreviation for multiplexing, a device that sends multiple signals on a carrier channel at the same time in the form of a single, complex signal to another device that recovers the separate signals at the receiving end. The receiver is sometimes called a demux (or "DEMUX").

maximum transmission unit (MTU)

A maximum transmission unit (MTU) is the largest size packet or frame, specified in octets (eight-bit bytes), that can be sent in a packet- or frame-based network such as the Internet. The Internet's Transmission Control Protocol uses the MTU to determine the maximum size of each packet in any transmission. Too large an MTU size may mean retransmissions if the packet encounters a router that can't handle that large a packet. Too small an MTU size means relatively more header overhead and more acknowledgements that have to be sent and handled. Most computer operating systems provide a default MTU value that is suitable for most users. In general, Internet users should follow the advice of their Internet service provider (ISP) about whether to change the default value and what to change it to. In Windows 95, the default MTU was 1500 octets (eight-bit bytes), partly because this is the Ethernet standard MTU. The Internet de facto standard MTU is 576, but ISPs often suggest using 1500. If you frequently access Web sites that encounter routers with an MTU size of 576, you may want to change to that size. (Apparently some users find that changing the setting to 576 improves performance and others do not find any improvement.) The minimum value that an MTU can be set to is 68. For more recent Windows systems, the operating system is able to sense whether your connection should use 1500 or 576 and select the appropriate MTU for the connection.

network operations center (NOC)

A network operations center (NOC) is a place from which administrators supervise, monitor and maintain a telecommunications network. Large enterprises with large networks as well as large network service providers typically have a network operations center, a room containing visualizations of the network or networks that are being monitored, workstations at which the detailed status of the network can be seen, and the necessary software to manage the networks. The network operations center is the focal point for network troubleshooting, software distribution and updating, router and domain name management, performance monitoring, and coordination with affiliated networks.

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