UNIUNEA EUROPEAN Fondul Social European

Inovaie n administraie Programul Operaional "Dezvoltarea Capacitii Administrative" GUVERNUL ROMNIEI Ministerul Administraiei i Internelor

Un cadru cuprinzator pentru imbunatatirea mediului de afaceri pentru IMM-uri

Utilizarea eGuvernarii ca modalitate de simplificare a mediului de afaceri si implementare a OSS

Contractant

Sub-Contractant

I N F O H R O U P

CONSULTING

Cuprins
Obiectivul Seminarului Sesiunea 1: Abordarea conceptuala I: Simplificare Sesiunea 2: Abordarea conceptuala II: One Stop Shop (OSS) Sesiunea 3: Rationamentul cadrului de politici UE si istoricul activitatilor Sesiunea 4: Principalele elemente ale schimbarii Sesiunea 5: Lectii invatate din explorarea celor mai bune practici UE Sesiunea 6: Lectii care trebuie invatate

Obiectiv
Consolidarea viziunii asupra simplificarii Elaborarea abordarii privind simplificarea (mediul de afaceri si administratia publica) Elaborarea ecosistemului serviciilor publice Elaborarea rolului eGuvernarii catre o relatie administratie publica - mediu de afaceri de natura deschisa, flexibila, colaborativa Sustinerea abordarii OSS Explorarea OSS Online OSS (portaluri) Examinarea studiilor de caz relevante Evidentierea celor mai adecvate servicii online Evidentierea rolului modalitatilor de furnizare online a serviciilor Oferirea de indrumari privind implicarea viitoare

Sesiunea 1: Abordarea Conceptuala

Simplificare

Mediul de Afaceri Modern Simplificat

O parte importanta a imbunatatirii mediului de afaceri este reprezentata de simplificarea sa 2. Un factor critic este reprezentat de modernizarea administratiei publice 3. Digitalizarea (interoperabilitatea IT&C) este semnificativa in acest context
1.

Administratie Publica Moderna

Simplificare

Mediu de Afaceri Modern Simplificat

Digitalizare
Provocarea: complexitatea tehnologica este un aspect important pentru unele IMM-uri (lipsa resurselor necesare)

Administratia Publica Moderna

Raspunde la un nivel crescut de asteptari Trateaza mediul de afaceri si cetatenii ca si clienti Utilizarea noilor tehnologii promovarea inovarii sociale si Implementarea de schimbari organizationale

ofera servicii transparente, predictibile si mijloace de corectie eficace

Simplificare
Reglementari mai bune la nivel UE
\

Simplificare legislativa
V V

Simplificare Administrativa \
Program de Actiuni pentru Reducerea Barierelor Administrative in UE (13 domenii prioritare /72 documente legislative)

Simplificarea Programelor in curs (14 domenii de politici /185 initiative) 2005-2009

2007-2012
Reducerea cu 25% pana in 2012 (din totalul de 33% posibil in ansamblu)

Bariere administrative

Bariere Administrative inutile

Datorita cerintelor inutile referitoare la informatii

Datorita modalitatii ineficiente de concepere

Situatii in care apar bariere administrative

Solicitarile de informatii se refera la cerinte substantiale care au fost anulate sau modificate (de ex. Obligatiile de informare in transportul rutier au fost introduse atunci cand s-au solicitat permise speciale pentru transportul internationale). Frecventa de raportare este prea mare in comparatie cu ritmul evenimentelor. Frecventa de raportare si termenele limita impuse prin diferite obligatii nu sunt aliniate, pentru motive justificate. Aceleasi informatii sunt solicitate de autoritati diferite. Aceleasi informatii trebuie transmise in formate diferite (de ex. in format electronic si in format pe hartie). Solicitarile de informatii se aplica fara deosebire (i.e. chiar si acelora care au un rol minor intr-un domeniu). Cerintele legislative sunt atat de complicate incat nu se poate intelege ce informatii trebuie colectate si/sau cum trebuie transmise. Obligatiile privind informatiile sunt impuse dincolo de ceea ce este solicitat initial prin lege (supra-reglementare).

Principii de reducere a barierelor administrative

Reducerea frecventei privind cerintele de raportare la nivelurile minim necesare. Revizuirea informatiilor redundante. Incurajarea raportarilor de tip web-based. Limitarea constrangerilor impuse intreprinderilor mici si mijlocii prin introducerea de limite privind cerintele de furnizare a informatiilor de catre intreprinderile mici si mijlocii prin introducerea de limite mall and medium-sized enterprises by introducing thresholds for information requirement Orientarea catre acei operatori care pot genera, cu probabilitatea cea mai mare, costuri administrative in anumite sectoare. Reducerea sau eliminarea cerintelor referitoare la informatii acolo unde acestea se refera la cerinte legislative anulate sau modificate, sau induc supra-reglementare Clarificarea capitolelor legislative complexe care pot incetini ritmul activitatilor intreprinderilor.

Simplificarea sistematica
Reducerea barierelor administrative Simplificarea regulilor Simplificarea proceselor

Digitalizare

One Stop Shop Online (portal OSS)

Simplificare
Simplificarea regulilor: Schimbari materiale intr-un set de reguli, de exemplu inlocuirea unei obligatii de raportare sau exceptarea unor companii de la acea obligatie. Simplificarea procesului: Schimbari in fluxul de lucru la nivelul autoritatilor administrative, de exemplu prin obtinerea de informatii de la alte autoritati (in special cu privire la asimilarea unor sisteme IT&C interoperabile).

Digitalizare (eGuvernare)
...utilizarea tehnologiei pentru a imbunatati accesul la si furnizarea de servicii guvernamentale in beneficiul cetatenilor, partenerilor de afaceri si angajatilor.

Deloitte Research. In zorii e-Guvernarii: Cetateanul ca si Client, Institutul pentru Sectorul Public, 2000

O Abordare Integrata
Un Mediu de Afaceri imbunatatit

Reglementari imbunatatite

eGuvernare pentru servicii mai bune

Simplificare Legislativa

Simplificare Administrativa

Planul de Actiuni i2010 eGuvernare Un mediu de afaceri modern, simplificat

Modele de simplificare a mediului de afaceri pentru IMMuri

1. 2. 3. 4. 5. 6. 7. 8. 9.
10.

Exceptii referitoare la dimensiunea IMM-ului Obligatii reduse Obligatii simplificate Exceptii temporale Coordonare administrativa, in special OSS Date de incepere comune Informatii adaptate, coaching, training Servicii electronice Tratament privilegiat pentru firmele mici Evaluarea timpurie a impactului legislativ asupra firmelor mici

Sesiunea 2: Abordarea Conceptuala

One Stop Shop (OSS)

One Stop Shop - origine si concept

Un model care a devenit un spatiu comun (un singur spatiu - un singur contact - un singur

rezultat)

"Realizati totul intr-un singur loc. Economisiti-va timpul. Economisiti-va banii".

Termenul isi are originea in SUA la sfarsitul anilor 1920, inceputul anilor 1930

One Stop Shop - origine si concept

Un OSS trebuie sa ofere servicii multiple

Servici i

Informatii

OSS

Obiectivele unui OSS pentru IMM-uri

Facilitarea achizitiei de servicii publice agregate, diferite licente pentru firme si scheme de sprijin prin mai multe agentii participante, intr-o singura locatie, convenabila pentru firme, si simplificarea procedurilor. Oferirea de indrumari pentru a evita obstacolele legislative inutile (de ex. obligatiile privind furnizarea de informatii). Contributii la bunastarea generala a comunitatii IMM-urilor prin imbunatatirea calitatii si timpului de rezolvare a serviciilor publice aferente.

Ce realizeaza OSS
Eficacitatea costurilor Promoveaza confortul Asigura transparenta

Ce realizeaza un OSS Online (portal)

Valoarea adaugata a OSS online (portal): Mai convenabil si accesibil Asigura confidentialitatea Functionalitati imbunatatite > provocari pentru IMM-uri Personalizare Poate fi mobil Asigura egalitatea prin promovarea accesului egal la serviciile publice:
e-Incluziune Inclusiv eGuvernare

Imbunatateste implicarea actorilor cheie in procesele de elaborare de politici Contributie la sustenabilitatea privind mediul (reduce emisiile de CO2/amprente de carbon)

Sesiunea 3: Rationamentul cadrului de politici UE si istoricul activitatilor

Aparitia abordarii OSS & eGuvernare in contextul UE legat de imbunatatirea mediului de afaceri pentru IMM-uri

R eco m andarea C o m isiei 97 /344/C E D efineste cad rul po litic referitor la sim plificare om itetul C privind S im plificarea M ediului de A faceri (B E S T ) C arta E uropeana a IM M -urilor (2000) S e angaje aza la raspun dere a a dm inistrativa P roced ura B E S T (m etoda de referentiere/ coordonare ________________ deschisa) ________________

Coordonarea si simplificarea firmelor nou infiintate, in special a IMM-urilor Introducerea de puncte unice de contact (OSS-uri) Introducerea Tehnologiei Informatiei

Acces online catre administratia publica; accent asupra procesului de inregistrare a firmei

C onsiliul E uropean de P rim avara 20 06 C oncluziile P resedentiei A ccelereaza acordurile a dm inistrative

OSS-uri pentru infiintarea firmelor, pana in 2007, in special pentru IMM-uri

D irectiva S erviciilor 2006/123/E C Im pune sim plificarea adm inistrativa

Puncte unice de contact (OSS-uri), pana in 2009, pentru acces la activitatiile legate de servicii Importanta vitala a mijloacelor omce electroni (OSS online)

G anditi intai la nivel M ic, un D ocum ent pentru M icii Intreprinzatori pentru E uropa C O M (2008) 394 final U rm areste raspunderea adm inistrativa

eGuvernare si OSS

Cea de-a 8-a Masuratoare de Referionta

Serviciile online pentru companii devin din ce in ce mai sofisticate (90% in 2009, 84% in 2007) Serviciile pentru companii devin mai mature (de obicei generatoare de venituri) decat cele care se orienteaza asupra cetatenilor, ceea ce demonstreaza interes si sprijin alUE Furnizarea serviciilor online se dovedeste a fi un aspect important:
Servicii mai personalizate la nivel UE Functionalitati imbunatatite si agregarea serviciilor (factorul OSS) Experienta utilizatorului imbunatatita la nivel general

Statele Membre UE isi redefinesc serviciile de eGuvernare

Sesiunea 4: Principalii factori/elemente ale schimbarii

Aspecte cheie ale portalului OSS

Sofisticarea Online: masura in care serviciile sunt furnizate online:
Abordare complet online: Utilizatorul beneficiaza de toate serviciile online, fara vreo alta actiune de tip offline Formulare descarcabile si editabile Utilizatorul poate descarca formulare si le poate edita electronic Formulare descarcabile dar needitabile Utilizatorul poate descarca formulare dar trebuie sa le tipareasca si sa le depuna offline

LHM

Revenue '& Customs

VAT 51 - Application for VAT group treatment - company details

On this page: Forms, Help and guidance, Related forms

Form
~L VAT 51 fPDF. 14KB1 If you are using form VAT 50 to apply for VAT group treatment , use form VAT 51 to provide details of each company or other corporate body in the group. You can also use VAT 51 to provide details of companies that you are adding or removing from an existing VAT group.

Help and guidance relating to this form

Group, division or joint venture VAT registration Use this guide to find out whether you have to register as a group and how to do it Notice 700/2 Group and Divisional Registration PDF, 1.5MB1 Use this notice to find out about group registration when your company comes under common control FME: VAT 51 Use this guide to find out frequently made errors when completing form VAT 51 FAQ: Form VAT 51 Use this guide to find out frequently asked questions when completing form VAT 51

Related forms
VAT 50 Application for VAT Group Treatment Use form VAT 50 to apply for VAT group treatment or to add companies to an existing VAT group VAT 56 Application to change the representative member of a VAT group Use form VAT 56 to change the representative member of a VAT group

Help with PDF files

PDF is a file format that lets you view and print a document in a style which matches the look and feel of the paper version -including fonts, colours, images and layout. To view these documents you need to use a PDF file viewer such as Adobe Acrobat Reader which is available to download free of charge from the Adobe website.

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Principalele aspecte ale portalului OSS

Utilizabilitatea la nivel general: caracteristicile care conduc la imbunatatirea experientei utilizatorului
Usor de utilizat - cat de usor este pentru utilizator sa gaseasca informatii si sa beneficieze de servicii Accesibilitate - cat de accesibil este portalul in general Functionalitate - cat de functional este portalul, care sunt diferitele caracteristici care pot fi explorate si utilizate Navigare Prezentarea Continutului etc

Cum sa determini utilizatorul sa devina un client fidel

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Principalele aspecte ale portalului OSS

Paleta de servicii: numarul serviciilor multiple caqre sunt oferite printr-un portal OSS
Scopul unui OSS este agregarea serviciilor Serviciile diferitelor autoritati/institutii sunt oferite prin portalul OSS

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Description Who can make the request? Where can i make the request? What is necessary to make the request? What is the cost? *> Contacts When can i make the request? Service Request

Description:
With this service, any citizen can incorporate a company online through the website of Portal da Empresa. However you can only do so if represented by a Lawyer or Solicitor with a Digital Certificate or if you have a Citizen Card. The following companies can be formed: commercial private limited companies (including sole quotaholder), public limited companies and general commercial partnerships. This service isn't available to companies whose share capital is paid-up through contributions in kind where the assets brought by the partners to the company are transferred through a more formal form than the written form. European public limited

Who can make the request:

Any citizen can incorporate a company through this service. Natural persons, as well as representatives of collective persons, can now incorporate companies here, However you can only do so if represented by a Lawyer or Solicitor with a Digital Certificate or if you have a Citizen Card.

Where can i make the request:

At Portal da Ernpresa .

When can i make the request:

Any time.

What is necessary to make the request:

A Digital Certificate or a Citizen Card.

What is the cost:

The costs for forming a company are the following: Standard: 180 (bylaw or pre-approved model) or 120 C in case of reduction; Standard: 380 (custom bylaw - drawn up by the interested parties) or 320 ?, in case of reduction * Variable: stamp duty = 0,4% of the share capital, In case of a Holding Company (SGPS) this does not apply, In case of an Online Company with an associated Trademark with one class of products or services, there's an addition of 100 Each additional class of products costs 44 . *There is a fee reduction for companies with main activity on Informatics, Research and Development (CAEs beginning with 72 or 73). Contacts Phone Number: 707200625 Address: Praca Silvestre Pinheiro Ferreira Mail: rnoc.empresa online dqrn.mi.pt n l-C Schedule: 9:00 until 17hOO 1501-803 Lisboa To access c > click here .

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Prihlasitse | Jak zacit podnikat? Start podnikani a jednani s urady krok za krokern. Navody^ postupy a forrnulare nejen pro zacinajfci podnikatele. Podpory a doTace Aktualni dotace z evropskych fondflj ze statniho rozpoctu CR ci podpory poskytovane kraji a dalsirni subjekty. Akrualiry pro podnikarele Aktualni zpravy a inforrnace nejen od partnerskych instituci portalu.

(MPO, CzechTrade, CEBj EGAPjj ktera umoznuje lepsi orientaci v poskytovanych 5luzbach pro e^pnrtery, Exportni prilezitosti Prubezne aktualizovane databaze exportnich prilezitosti, Karalog odkazu Anotovany katalng tuzernskych i zahranicnich internetovych odkazu. Klasifikace CZ-NACE Statisticka klasifikace cinnosti ekonornickych subjektu
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17.02.2010 Vyzva "Skolen getkala 5 enorrnnim zaimern ze strany zarnestnavatelu

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Sesiunea 5: Lectii invatate din explorarea celor mai bune practici UE

Ecosistemul serviciilor publice OSS

Serviciile sunt ofertite utilizatorului (cetatean/ firma) de catre o autoritate
De obicei constau din mai multe proceduri administrative standard pentru indeplinirea unorformalitati (de ex. Declaratii, notificari, aplicatii, transmiteri de documente)

Procedurile(Administrative) sunt documente formale pe care utilizatorul trebuie sa le depuna la o autoritate

Serviciu

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Ecosistemul serviciilor

Exemple de servicii pentru companii

Declaratii privind Contributiile Sociale Declaratii privind impozitul global Declaratii privind TVA Inregistrarea firmei Depunerea datelor statistice Declaratii vamale Acorduri de mediu

Prezentarea Serviciilor online

Cele Mai Bune Practici UE privind serviciile Online Prezentarea OSS Categoria de eveniment Informatii relevante Servicii online relevante Lista serviciilor online \ Categoria serviciilor online ^ Servicii online relevante

Explorarea celor mai adecvate servicii

Cele mai adecvate servicii Online Servicii aferente TVA: inregistrare si declarare Servicii aferente venitului global: inregistrare si declarare Servicii aferente contributiilor sociale: inregistrare si declarare Servicii aferente inregistrarii firmei: inregistrare si modificare

Modalitati de furnizare a serviciilor

Design personalizat / orientat asupra utilizatorului Cont unic pentru toate serviciile online Caracteristici suplimentare legate de utilizabilitate

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Your account

Practical advice for business

Home > My Business > We just need to check ...

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We can save you time if you already have an online government account with the Government Gateway, You might have received a Government Gateway card if you already use online services such as Self-Assessment, PAYE and VAT, The card looks like this:

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https://online. businesslink.gov.uk/bdoig/action/upgradeDescription7senri celd=SBS-MBREG&reseiSite=&registei=Register

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Browse business categoric C Agriculture, forestry and fishing (cultivation of land or animals) Q Arts, sports and recreation (includes leisure and culture facilities and services) Q Catering and accommodation (includes hotels, hostelsj cafes, bars, restaurants and take-away) C Construction (building and civil engineering works) C Education (includes teachingj training and instruction) (* Health and social care services (includes medical practice, complimentary therapies and residential or day care) C IT and telecommunications services (includes training, publishing, repair and consultancy) C Manufacturing (production of goods for sale) Q Media and creative services (includes production, distribution broadcasting and publishing) C Mining, energy and utilities (extraction of metals, oil, and gas,
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Doing business in the Netherlands

Forside > English > BusinessInDennnark Answers for Business is the starting point of the Dutch government for entrepreneurs, See at a glance which rules, permits, taxes and subsidies apply BusinessInDenmark when you do business in The Netherlands. Read more About Virk.dk BusinessInDenmark Professions Basic requirements j Select your sector How to use BusinessInDenmark General Help
> Starting or closing a business Language requirements > Staff About BusinessInDenmark > Business Business forms and applications operations

Step-by-step plan for starting a business Certificate of Origin (CvO) and EUR1 document VAT number and VAT identification number

Didntfind what you were looking for? Call us or send us an e-mail >
Answers for Business is part of the EUGO network

Specifically for your sector

Select your sector for m ore subjec ts i f y o u a ls o w a n t s p e c i f i c in f o r m a t i o n fo r y o u r s e c to r , Th e M e ss ag e B o x en ab le s y ou to do business with the Dutch governm ent online \r

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Points of Single Contact

RUT Contact Virk.dk

> Business accommodation > Environment > Products and services > Innovation > Tan affairs > International business > Cultural activities

Can t find your sector? Try the alphabetical business list.

A list of available Points of Single Contact in the European Union

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W elcom to e

BusinessInD enm ark BusinessInDenmark contains information on authorisation schemes and requirements required by Danish law for services covered by the Services Directive, The portal is the Point of Single Contact of the Services Directive in Denmark, BusinessInDenmark is part of the EUGO network in the EU. Basic requirem ents Find information on rules and registrations which are obligatory for all companies in all sectors under Basic requirements, Choose your profession Find information on rules, permits and registrations for the specific service sectors under Choose your profession Do you need help? For general questions, contact BusinessInDenmark-support E-mail: BusinessInDenrnark@ebst.dk Telephone: +45 35 46 65 65 (normal charge) Monday-Thursday 03:30-16:00 Friday 08:30-15:00 j; BusinessInDenmark

EUGO

Relevant links Denmark.dk CVR (Central Business Register) RUT (Register for Foreign Service Providers) SKAT (TaXj customs and duties in Denmark) ECC - Denmark (European Consumer Centre) EuGo (Gateway to Point of Single Contacts in other EU countries)

Sesiunea 6: Lectii de invatat

Lectii de invatat
Ce reprezinta OSS offline?
(front office al versiunii online, oferind indrumari si sprijin pentru utilizatori, etc.)

Cum este structurata implementarea sa fizica (versiunea offline)? Cat de adecvate sunt localizarea, accesibilitatea, dimensiunea, aspectul si facilitatile fizice pentru indeplinirea obiectivelor sale? Care este analogia ideala dintre resursele utilizate si rezultatele unui OSS fizic comparativ cu OSS online?

Lectii de invatat

Care versiune a OSS (online sau offline) este mai intensiv si progresiv promovate? Sunt ambele versiuni OSS (online si offline) promovate in cadrul aceluiasi brand? Ce rol are comunitatea de afaceri in determinarea, directionarea, si contributia la serviciile OSS?