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These PowerPoint slides were created for the Human Capital Symposium November 1, 2005. Most of these slides are NOT in the form that was displayed during the Presentation. They are intended to summarize the main points of the material presented.
Overreact to frustration Overreact to frustration Give up in face of failure Give up in face of failure Impulsive Impulsive Cannot delay gratification Cannot delay gratification
IQ vs. EQ
In professional and technical fields the threshold for entry is typically an IQ of 110120. ...Since everyone is in the top 10% or so of intelligence, IQ itself offers relatively little competitive advantage. Daniel Goleman Working with Emotional Intelligence
IQ vs. EQ
. . . emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn't make you a star. Emotional intelligence can.
Warren Bennis, Ph.D. On Becoming a Leader
In Technical Roles
Programmers in top 10% of EQ competency develop software 3 times faster
Daniel Goleman, Hay McBer
In Sales Roles
Manager Derailment
Managers who were derailed had strong expertise and intelligence but many were arrogant and disdainful of teamwork
Source: Egon Zehnder International Study
Executive Derailment
EQ-Related: Rigidity Interpersonal problems Inability to: Adapt to change Elicit trust Retain team
75% 25%
EQ-Related Other
An EI Definition
The capacity for
recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships. -- Daniel Goleman, Ph.D.
Daily-Life Definition
Emotional Intelligence is the skills to create optimal relationships with yourself and others.
Six Seconds, 2001
EQ
EI Competency Framework
Self-Awareness Social Awareness
Emotional Self Awareness Empathy Org. Awareness Accurate Self Assessment Service Orientation Self Confidence
SelfManagement
Emotional Self Control Transparency Adaptability Achievement Orientation Initiative Optimism
Relationship Management
Influence Developing Others Inspirational Leadership Change Catalyst Conflict Management Teamwork & Collaboration
Emotional Self-Awareness
The smartest thing you can do with emotional intelligence is turn it on yourself Harvard Business Review, 2002
Emotional Self-Control
Using our understanding of emotions to choose which emotions to express and how to express them
Neocortex
An instant, impulsive and irrational reaction that is inappropriate to the situation (the reaction need not be overt) A subsequent feeling of regret or embarrassment
4.
EQ Implementation
Stage 1 Prepare for Change
Promoting Emotional Intelligence in Organizations (Cary Cherniss et al, 2000)
Stage 2 Train and Develop Stage 3 Transfer and Support Stage 4 Evaluate
Sources
Goleman, D. Emotional Intelligence. Why It Can Matter More than IQ. New York: Bantam, 1995. Goleman, D. Working with Emotional Intelligence. New York: Bantam, 1998. Goleman, D. , Boyatzis R. and McKee A. Primal Leadership. Boston: HBS Press, 2002 . Goleman, D. Leadership That Gets Results. Harvard Business Review, March-April 2000. Cherniss, C. and Mitcel, A. Promoting Emotional Intelligence in Organizations. New York: American Society for Training and Development, 2000. www.eiconsortium.org, www.ei.haygroup.com and www.6seconds.org
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