Preface. Introduction. Mission Vision................ Management Goal of My Bank. Types of Accounts...

Protection against security threat Facility of Soul Banking.. ATM Services. Mobile Banking.. E-Banking Savings and Investments. Financings Scheme.. Insurance Facilities.. SWOT Analysis... PEST Analysis. Conclusion Recommendations.

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PREFACE
Assignments, Term reports and Internship programs are the vital teaching techniques of University of the Punjabs MBA Banking & Finance Management program. The aim of such activities is to develop a practical evaluation approach in students along with their studies. As an integral part of MBA studies, every student has to make research reports. In order to fulfill this purpose we selected STATE LIFE INSURANCE CORPORATION OF PAKISTAN being the only state owned Insurance Corporation and who owes its progress to adherence to the age-old traditions of honesty, hard work, skill and determination. We are thankful to our respectable teacher Sir RIAZ. A.MIAN who give us the chance to make this report. we have tried our best to make this report comprehensive to provide information about the strategic and functional areas of STATE LIFE INSURANCE CORPORATION OF PAKISTAN.

Authors
Zeeshan Ali Anjum Yasir Sultan Minhas Akbar Mohsin Akbar

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INTRODUCTION TO MY BANK

HISTORY OF MY BANK
Mybank Limited was incorporated in 1992 as a Commercial bank. It operates with over 80 branches network all over Pakistan. The Paid up Capital of the Bank is PKR 5.303 billion, Equity PKR 5.069 billion, Total Assets PKR 38.756 billion. The bank is listed on Karachi & Lahore Stock Exchanges in Pakistan and governed by the State Bank of Pakistan and the The Securities controlling & interest Exchange was Commission by one of of the Pakistan. leading

acquired

industrialists Mr. Iqbal Ali Muhammad in March 2004. Mr. Ali Muhammad is a Fellow Member of the Institute of Chartered Accountants (England & Wales) and Institute of Chartered Accountants Pakistan. He is not only one of the leading businessman and industrialist of the country but also one of the pioneers of modern day management in Pakistan. The organizations that he has setup and managed have become "Centers of Excellence" in their respective categories. In addition to Chairman mybank Ltd, he is the Chief Executive Officer Gul Ahmed Energy Limited, an Independent Power Producer under the 1994 power policy. He is Chairman of the board of Page 3 of 50 Hailey College of Banking & Finance

Directors

of

Excel

Insurance

Company

Limited.

He

also

holds

directorships in various other companies including Asset Management. The management of the Bank was taken over by Mr. Muhammad Bilal Sheikh. He took charge with effect from August 11, 2006. Mr. Bilal Sheikh is a seasoned banker with almost 40 years of diversified experience in banking; he enjoys a very high reputation in the banking industry. His last assignment before joining mybank Limited was President & Chief Executive Officer, PICIC Commercial Bank Limited. Prior to that Mr. sheikh also served as Deputy Managing Director PICIC Corporation Limited and Chairman National Development Finance Corporation (NDFC). The growth story of My Bank is a unique one. In a short span of four years, My Bank is proudly serving nearly half a million customers through wide distribution footprint across more than 30 small and large cities of Pakistan. HEAD The Bank enjoys "A-" (Single A Minus) for the medium to long term and "A2" (A two) for the short term entity ratings by Pakistan Credit Rating Agency Limited.
BRANCHES REGISTERD OFFICE OFFICE

80 branches and 2 Booths in all the major cities of Pakistan

MISSION OF MY BANK
To become the bank-of-choice for the most discerning segments of the corporate and consumer markets in Pakistan. We will employ state of the art technology and communications systems to deliver financial services that are innovative and affordable,

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and which will allow our customers to transact conveniently and efficiently.

VISION OF MY BANK

To be the premier customer focused bank in the country recognized for superior service, innovative products and attractive returns to all stakeholders through optimal utilization of technology for service and product delivery. Superior and comfortable look and feel to the

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branches bringing world class standards to the local market through

personalized

CREDIT RATING
Credit rating agency, PACRA, is currently in the process of evaluating the impact of the merger of the PICIC and PCBL with and into NIB Bank Limited. Till the completion of the review, the rating assigned to NIB of long term A+ and short term A1 remain on Rating Watch, with positive implications.

CORE VALUES
* * * * Integrity Customer Focus Teamwork Innovation

Management Information
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Board of Directors
Mr. Iqbal Ali Muhammad
Chairman

Mr. Sohail Muzaffar

Vice Chairman Director Director Director Director

Mr. Muhammad Iqbal Ibrahim Mr. Afzal Ghani Mr. Danish Iqbal Mr. Mamnoon Ahmed Alvi Mr. Muhammad Irfan Zafar
Company Secretary (Officiating) President & Chief Executive

Mr. Muhammad Bilal Sheikh

Management Team
MANAGEMENT Mr. Muhammad Bilal Sheikh President & Chief Executive Officer Ms. Mona Sultan, FCMA, CFA E.V.P - CFO Mr. Faisal Sheikh E.V.P - Head of Investment & Treasury Division (Front Office) Mr. Akhtar Ali Khan E.V.P - Head of Credit Sanction

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& Monitoring Division / SAM Mr. Anis Iqbal E.V.P - Head of Information

Technology Division
(Hyderabad)

MANAGERIAL CHART
My Bank is equipped with very strong and experienced human resource structure consisting of financial/ investment analysts, marketing experts/economists, engineers, chartered accountants, cost accountants, financial accountants and legal experts. My Bank has traditionally been hiring individuals from renowned educational institutions and professionals with rich work experience so as to have a superior blend of experts and strategists to manage the affairs of the Corporation. My Banks staff turnover is comparatively low which shows the compatibility of its compensation policies for holding competent work force according to their professional caliber. My Bank continues to pay special emphasis on the training of its professional staff and avails to the maximum possible extent the training opportunities offered by the World Bank, ADB, ADFIAP, ADFIMI, etc. along with training programs available within Pakistan.

ORGANIZATIONAL CHART
Organizational chart is a diagram that represents the positions & relationship within an organization that reveals the companys organizational structure...

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President / CEO

Group Leader

Cluster Manager

Manager

Relationship Manager

Date Center Incharge

Operation Manager

Personal Banking Consultant

Counter Service Supervisor Counter Service Officer

Branch Service Officer

GOAL OF MY BANK
My Bank, after turning the corner, is now destined to revive its glory through dynamic business activity which includes: Enhancing Recovery of Loans. Page 9 of 50 Hailey College of Banking & Finance

Resource Mobilization for On-Lending. Revival of Sick Units. Out Of Courts Settlement Even In The Cases Under Litigation Fund Management And Expanded Merchant Banking Operations. Growth in Lease Financing. With all such activities, My Bank has started to earn sizable profit, and has started to pay dividend to its shareholders My Bank has reemerged as a viable financial supermarket. The scope of By Bank financing which was previously confined mostly to providing long term foreign and local currency assistance for setting up industrial ventures has been further expanded to encompass provisions of other credit facilities and services. Commensurate with the growing competitive business environment, through the acquisition of a commercial bank.

My Bank has realized that in order to meet the challenges of future especially the Third Millennium, My Bank needs to diversify from its traditional role of provider of subsidized credits to sub-borrowers. Realizing this My Bank is diversifying itself with the changing financial and operational scenario; it has to readjust itself into a financial institution

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which covers a wide variety of business operations. With the privatization process in vogue and development of a free market economy, the rules of business are substantially changing. The era of subsidized credits has been substituted with real market forces requiring effective and efficient ability to conduct into the new business order. My Bank is presently exploring the possibilities of new business areas as part of its diversification plan.

DEALS IN FOLLOWING TYPES OF ACCOUNTS

Deposit Account
INDICATIVE PROFIT RATES ON VARIOUS TYPE OF PLS DEPOSIT ACCOUNTS

Applicable from January 1st 2010 to June 30th, 2010 The Bank offers Highest and Secured profit on its Deposit Schemes.

1 year 10.00% p.a.* 2 years 10.25% p.a.* 3 years

Fixed Term Deposit Scheme

Profit Payable Monthly* Features: a) 90% financing will be allowed against the deposit. b) Issuance of Free ATM Card.

c) 9 am to 5 pm banking facility available at all branches across the country.

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Note: The profit payment will be subject to the following conditions: i) Penal Interest @ 2.00% will be charged on pre-mature Term Deposit from the date of encashment till the date of maturity under this scheme. ii) Deduction of Zakat and Withholding Tax as per laws unless exempted.

Special Notice Deposit Account

50,000/= and above. Amount Deposit Period 7 - 29 Days 30 Days and over 50,000/= and above. Expected Profit Rate 5.00% p.a. 5.00% p.a.

Term Deposit Regular

50,000/= and above. Amount Deposit Period 1 month 3 months 50,000/= and above. Expected Profit Rate 6.00% p.a. 7.00% p.a. Profit Payable at Maturity 50,000/= and above. 6 months 1 year 50,000/= and above. 8.00% p.a. 10.50% p.a. 2 years 50,000/= and above. 10.75% p.a. 3 years 50,000/= and above. 11.00% p.a.

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PLS Savings Deposit Account

Profit Calculated on Minimum Monthly Balance & Payable Semi-Annually

Amount Any Deposit Amount Expected Profit Rate 5.00% p.a.

Business Premium Account

Profit Calculated on Daily Product Basis, and Payable Quarterly

Amount upto Rs.5,000,000 Expected Profit Rate 5.00% p.a. Rs. 5,000,001 to Rs.10,000,000 6.00% p.a. Rs. 10,000,001 to Rs.25,000,000 6.50% p.a. Deposit Period 1 year Expected Profit Rate 10.35% p.a.
Profit Payable Quarterly

Special Deposit Accounts for Fixed Period

2 years 10.60% p.a. 3 years 10.75% p.a. In compliance with the directives issued by the State Bank of Pakistan via letter ref: BPD Circular # 30 dated November 29, 2005, we have introduced The Basic Banking Account (BBA) for low income group. a) The initial deposit will be Rs. 1000. b) It will be a non-remunerative account. c) No limit on minimum balance. In cases, where balance in BBA remains nil for a continuous six month period, such accounts will be closed. d) There is no fee for maintaining BBA. e) Maximum four deposit transactions and two withdrawls through cash/clearing per month are allowed free of charges. f) Unlimited and free of charge, ATM withdrawals from the bank's own ATMs. In case

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of withdrawal from BBA through the ATM of other banks,the respective other bank will recover charges for such transactions. g) Statement of account will be issued once in a year. If you wish to convert your existing account to Basic Banking Account, please give your instructions to the branch where your account is being maintained.

Foreign Trade

The Bank is making its modest contribution in all kinds of Trade Financing Activities to meet the requirement of the importers, exporters and trading houses.

Our correspondents, during the year extended us qualified support, which enabled us to undertake a healthy quantum of Foreign Trade Business. There are many challenges ahead for the bank, in the coming year, our bank will not only continue to review its efforts on existing correspondents to make the relationship more beneficial, but will also add more correspondents to establish a comprehensive international networking to facilitate our customers transaction as well as the Banks proprietary needs.

Protection Against Security Threats

Protecting Online Banking from Security Threats.

5 Essential Components of Online Banking Security Page 14 of 50 Hailey College of Banking & Finance

Today, all major banks offer online baking services to their customers. They also have taken many steps by adding security features to the service infrastructure, such as measures to prevent identity theft and fraud so that online banking is a safe and secure experience. However, as more customers depend on a reliable online access, there are steps to take against new types of online threats. Great Disasters happen, not because people run risks, but because they dont understand the risks.

FACILITIES SOUL OF THE BANKING Following are the facilities given by my banking. For the purpose of getting good results as out put of customers satisfaction

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1. Locker Facility
My bank provides safe & smart lockers facility to it's customers for safe keeping of their valuables like documents, securities, jewellery etc. Lockers are available in 4 different sizes from small, medium, large & extra large. Annual locker rent ranges from Rs.1, 000/- to Rs.4000/Safe Deposit Lockers fee: Minimum Key Deposit: Breaking Charges of Lockers: (ii) Medium = Rs. 3000/(iii) Large = Rs. 5000/(iv) Extra Large = Rs. 8000/Actual or Rs. 1,500/- per instance. Which ever is higher? The annual rent of the available sizes of lockers is as under: Note: (i) Lockers rent for small and medium size will be waived if a customer maintains minimum balance of Rs.50000 in Current Account and Rs.100,000 in PLS Saving Account.
(ii) No annual rent will be charged on paying Key Deposit of: (a) Rs. 20,000/- for small lockers (b) Rs. 25,000/- for medium (c) Rs. 30,000/- for large (d) Rs. 35,000/- for extra large lockers.
Size of Locker
a) Upto 0.40 cft Small b) From 0.41 cft to 1.35 cft Medium c) From 1.36 cft to 2.00 cft Large d) From 2.01 cft to 3.00 cft Extra Large

Rent (Rs. per anum)

1,000 1,500 2,500 4,000

2. Remittance Facility
The Bank is also providing Remittance facility and the Schedule Of Charges includes International Banking (Imports, Exports, Remittances & Miscellaneous) tariff rates. In Domestic Banking (Pay order, Inland letter of credit, Bills, Financing, Standing instruction fee, ATM Card, Page 16 of 50 Hailey College of Banking & Finance

Sale & purchase of securities safe custody articles in deposit, Lockers, Guarantee, Miscellaneous) and Initial deposit for opening of account.

3. Utility Bills Collection

* Utility Bills are collected from 9.00 am to 5.00 pm in all 80 branches. * For customer convenience Bills are collected both by cash and by Cheque.

My bank Limited has 80 branches all over Pakistan collecting Utility Bills authorized by Water & Power Development Authority, Karachi Electric Supply Corporation, Sui Southern Gas Company, Sui Northern Gas Pipeline Limited, Pakistan Telecommunication Limited & Karachi Water & Sewerage Board.

Unclaimed Deposits
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Unclaimed Deposits - 2006 (Local Currency) Unclaimed Deposits - 2006 (Foreign Currency ) Unclaimed Deposits - 2007 (Local Currency )

My bank Auto Financing Scheme:

Be Where you want to be Take the right turn to your Auto Financing

My Car (Auto Financing)

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My bank Auto Financing gets you any vehicle you wish to own at a very affordable price. Luxurious, Sedan, motorbike or bus for crew. Now the one you need is the one you can get. * Low Markup Rate. * No Hidden Cost. * Quickest Processing Time. * Lowest Insurance Premium. * Tracker Device is also financed.
Markup Rate Annualized Mark-up Rate: 15% (floating) (Bench Mark: 6 Months KIBOR + 5%)
Annualized Mark-up Rate: 15.5% (floating)

(Bench Mark: 6 Months KIBOR + 5.5%) To be reviewed semi-annually in January and July each year Tenure 1-3 years 4-5 years

Khushali-e-Kissan Agriculture
The Scheme sole objective to provide Dignit, Prosperity and Freedom to the tiller of the land. The Scheme is designed to help small farmers in meeting their short term input requirements against one time sanction subject to its stipulated utilization/periodical adjustment. My bank Limited is providing an added power to the farms i.e. Tractor, the beneficial advantages will be maximization of the production capacity with the use of Mechanical Support i.e. equipments which essentially complement each other due to their cost effectiveness and time efficiency. "KHUSHALI-E-KISSAN FARM MECHANIZATION SUPPORT SCHEME" is launched to assist small farmers on soft and easy terms and condition. Traditional modes of cultivation viz Bullocks, Camels, Horses etc. can no longer keep pace with the demands of present time due to manifold increase in the population. Power in the form of modern technology is, Page 19 of 50 Hailey College of Banking & Finance

therefore, the need of the time. To meet this emergent requirement, The Bank has modified its existing Tractor Scheme and rename it as "KHUSHALI-E-KISSAN AGRICULTURAL TRACTOR SCHEME" to bring power to the fields A grave handicap that afflicts our farmers is the lack of proper facilities to take their produce to the market through efficient means of transportation. This adversely affects the freshness, quality of the products and denies them the desirable Price-Fetching opportunity. Conversely, farmer lack mobility to acquire much needed inputs essential for their farming needs. One can safely conclude that if providing with
appropriate and speedy transport, the farmers can benefit by enhancing their selling ability of the product automatically increasing in their income. There is no support provided to cater the transport needs for deserving rural farmers Community. mybank Limited has taken the lead by launching

THESE ALL ARE THE SCHEME FOR THE BETTRMENT OF AGRICULTURE SECTORS.
"KHUSHALI-E-KISSAN FARM TRANSPORT SCHEME."

Sada Bahar Agricultural Finance Scheme Tractor Scheme Farm Mechanization Support Scheme Farm Transport Scheme

Easy Credit Scheme For

Finance Programmer
In order to facilitate the small Shopkeepers/Traders who cover a large segment of retail shops spread all over the country and also to augment the Government policy of poverty alleviation, the Bank has launched a credit scheme. The salient features of the scheme are as under:

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This Scheme is titled as "Easy Credit Scheme for Small Shopkeepers and Traders". It will be available in all the Four provinces including Azad Kashmir through our network of 80 Branches. The financing is from Rs. 10,000 to Rs. 100,000 without any collateral security.

CATEGORY NO. 1
"Easy Credit Personal" is specially designed for salaried personnel who wish to fulfill their small financial needs in the least possible time. Our personal loan helps you to take care of an unexpected expense, like wedding or fulfilling any domestic needs, spending vacations and or children education etc.

CATEGORY NO. 2
"Easy Credit Commercial" whether you are a Businessman or a Small Trader, you can now easily apply for a loan of Rs.100,000 against two personal guarantees. For more information , please visit our nearest branch. Start your loan process now and be one of the step closer to the money you need. * Loan amount ranges from Rs.50,000 to Rs. 250,000 on just your signature. * Term 6 months-3 years. * Most Economical Monthly Installments. * Quick approval. * Easy Documentation. * Annualized Markup Rate:19% (floating) and (Bench Mark: 6 Months KIBOR + 9%) to be reviewed semi-annually in January and july each year..

My Dream Home
Unlock your dreams with Dream Home

Home loan up to Rs. 1 crore to buy or build home/apartment/land

My Sweet Home (House Financing Scheme)

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Now you can make your dream a reality with my bank Dream Home Scheme. Dream Home is the best scheme to suit your financial capacity and offers easy and affordable rates. It is quick and easy to apply and you don't need to be a My bank customer. All you have to do is just pick up the phone and speak to one of our Call Center agent at (0800-692265) . Our Call Center lines are open between 9 am to 5 pm Monday to Friday and 9 am to 1:30 pm Saturday except for public holidays. Call and get results within 7 days. * Low Markup Rate. * Life Insurance Coverage. * Quickest Processing Time. * Maximum Limit of Rs. 10 Million.
Markup Rate Annualized Mark-up Rate: 15.5% (floating) (Bench Mark: 6 Months KIBOR + 5.5%)
To be reviewed semi-annually in January and July each year

My Scholar
Rejuvenate your desires to renovate business or redecorate your home. My Sahoolat offers financial assistance whether you are a doctor or a professional Page 22 of 50 Hailey College of Banking & Finance

building a career, an entrepreneur establishing a business or executive upgrading a lifestyle.

My ATM
my ATM Regular Card
The Bank being one of the scheduled Commercial Banks and active market player provides variety of products and services to its clients and account holders. My bank ATM Card is one of the products, which is very popular among its customers. It's salient features are as under: ATM USAGE Within Pakistan Being the member of 1Link Switch my bank ATM Cards are valid for drawing cash round the clock from any ATMs throughout the country. DRAWING LIMIT The mybank ATM Card allows the Card holder to draw cash up to PKR: 20,000/- per day from his/her available account. Additional Conveniences The Card holder can access his/her account through any ATM from anywhere in Pakistan, and avail the following facilities. * Instant withdrawal of the cash. * Balance Information. * Mini Account Statement * Funds Transfer Facility from one registered ATM Account to another account. Who can get the mybank ATM Card All account holders having their Current, Saving, Mahana Amdani (Monthly Income), Business Premium Rupee Accounts are entitled to avail ATM Card from the authorized branches of My bank Limited.

MY MOBILE BANKING:

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After SMS banking service my bank now offering FREE etopup Service 24 hours a day & 7 days a week. You can recharge your mobile balance through your MYBL account. Simply type: etopup <space> first & last letter of the mobile network <space> amount or for friends & family etopup <space> first & last letter of the mobile network <space> amount <space> desired friends & family number and SMS to 03122-692265 (03122-mybank). To subscribe via SMS type SUB <12 digit Atm Card No.> and send to 03363-692265

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For more information Contact any My bank branch or dial toll free # 0800-692265 (0800-mybank) We deliver more than words Telco's Abbreviations
Mobilink Ufone Telenor Warid Zong PTCL Vphone
MK

UE TE WD ZG PL VE

Denominations in which etop up is available

Mobilink 100 Mobilink Mobilink Mobilink Ufone Ufone Ufone Ufone Telenor Telenor Telenor Telenor Warid Warid Warid Warid Zong Zong Zong Zong Vfone Vfone Vfone Vfone 300 600 1000 100 250 500 1000 100 250 500 1000 100 250 500 1000 100 300 500 1000 100 300 500 1000

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The first & last letters of supporting mobile networks are as follows:

SMS BANKING:

Now through sms the banking transactions can be inquired and within no time the money can be transferred from one place to another with a sms.
SMS Alerts

Visit any branch of My bank and get yours self a full package deal for Free which includes Embanking, SMS-banking, Email-Alerts and Etopup Service.

SMS Banking
SMS Alerts Balance on Request * ATM Transactions * Clearing Cheques * Withdrawal * Deposit Last 4 transactions Lftp = Savings Accounts Lftc = Current Accounts Lftm = Mahana Amdani A/c Lftr = Running finance A/c 0332-3059332 Bala Send My bank in the palm of your hand Features How to sms Please send your sms at the mobile phone number: 0332-3059332. For your security, your SMS are carried out only through the mobile phone number you have registered. No one, not even you can send SMS using another Page 26 of 50 Hailey College of Banking & Finance

mobile phone number. If you wish to change the number through which you are sending your SMS, then login to your

to acvtivate or deactivate SMS alerts. Bala = All Accounts Balp = Savings Accounts Balc = Current Accounts Balm= Mahana Amdani A/c Balr = Running Finance A/c First character must be capital as shown below: and change your cell-no. List of commands type <Help> and send To get balance of all the accounts type <Bala> and send SMS to 0332-3059332 as shown above. Lftp25000 [send] : - Show the last 4 transactions equal to or greater then 25000/= Lftp<amount> Send (No space between Lftp & amount

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E-Banking
My bank at your desktop
* Print / View E-statements online

* E-mail Alerts

Now your Signature is valid countrywide

My bank Online is a computerized system for transaction among my bank branches enabling customers to withdraw/deposit funds in their accounts from any of it's branches, which are linked through the satellite based communication network. Now you can extend your business to different cities, without having an account in the city. * Open an account in any branch of my bank in Pakistan. * All you need is to carry your cheque book with you. * The entire branch network of my bank becomes your branch * Facility of cash withdrawal and deposit, with direct debit /credit on real time online basis to your account. Operate your account from any of the my bank branch in Pakistan, as if you were in the branch where you maintain your account. MY BANK TRADERES SAHOOLAT A Current Account for businessmen on the go!! MY Bank Trader Sahoolat Account is a business transaction management tool; a current account that provides convenience to you to facilitate your business by managing the cash outflows and inflows. This account offers various features and benefits that enable a business to fulfill all banking requirements ranging from payments to receipts; which include payments to suppliers, vendors, utilities, service providers and salary disbursement to employees. On the receipts side it includes collection and management of receivables. Page 28 of 50 Hailey College of Banking & Finance

Tagged Products and Services MY BANK Connect Interbank Funds Transfer Facility MY BANK Cheque Bounce Protection Facility MY BANK Bills Payment and Funds Transfer Facility MY BANK Sahoolat Cash Collection from customer premises MY BANK Alerts SMS & e-statements MY BANK MYPAY Automated Salary disbursement Solution Product Offering Free Online Banking Trader sahoolat account can be accessed from all MY BANK branches for the purpose of account information, deposits, withdrawals, funds transfer, etc. Free Cheque Book (First) First cheque book will be issued free of cost consisting of 25 leaves, all subsequent cheque book issuance will be charged as per respective segment SOC. Free Pay Order Issuanc Making payments via payorder is easy and cost effective for My Bank Trader account holders. Free Demand Draft (Drawn on My bank Branches) Demand Draft issuance will be charged as per the respective branch segment. My Bank Protect (Cheque Bounce Protection Facility) Another feature of Taajir Account is My Bank Protect, offers a cheque protection facility based on the average balance maintained over a certain time frame. The protection facility is a certain % of the average balance maintained. The Maximum amount of cheque protection can be to a tune of Rs.2 million with certain terms and conditions. The account will be overdrawn when this facility will be utilized. This facility is allowed for a maximum of 5 days in every calendar month. Page 29 of 50 Hailey College of Banking & Finance

My Bank Connect (Inter Bank Funds Transfer Facility) This feature enables you to make online payments to suppliers and vendors having bank accounts with 1-link member enabled bank branches through the ATM or by simply calling the call center. My Bank Direct Pay (Automated Payments of Utility Bills, Mobile Bills, Prepaid Vouchers and Other Payments) You can subscribe to automated bill payments or make one time transaction through the ATM or call center. Through direct pay you can pay utility bills, mobile bills, get prepaid vouchers and make payments to other My Bank accounts. The facility is available free of cost to all Traders sahoolat account holders. My Bank Sahoolat offers the convenience of cash collection from your business premises upto a maximum amount of Rs.500,000/- per visit, automated deposit slip is issued to the

SAVINGS AND INVESTMENTS

1. Life Profit Account Life Profit Account is a PKR saving account providing saving avenues for the salaried individual. With minimal balance requirement and ease of opening this account the customer can start depositing the monthly small contributions to this account and earn profit based on daily balance on these savings. Features: Profit account opened with a balance of Rs. 5000. Saving amount can be transferred to Life Profit Account simply through: Payroll Accounts Inter Bank Funds Transfer Banks on One link and IBFT certified. Cheque Cash

2. LIFE COMMITTEE Page 30 of 50 Hailey College of Banking & Finance

OVERVIEW My bank Committee is a unique product that combines the benefits of a saving plan with an insurance cover. It enables households to regularly put aside a portion of their income for savings to achieve their desired amount while also availing the financial security of an insurance plan. My bank Committee enables our valued customers a highly accessible, convenient and attractive avenue for regular savings by providing increasing incentives over time. Committee Features: o Minimum monthly deposit amount starts from as low as Rs.1000. o Save at your convenience and become entitled for bigger bonus(es) as you continue to save. * o Insurance coverage option available equal to 65 times of the monthly contribution amount. ** o Free Current or Savings checking account with all applicable features. o No partial encashment allowed. o In case of encashment the entire scheme would terminate, including the insurance cover. 01. No early encashment charges applicable from 7th monthly contribution onwards. 12. The contribution will be deducted on the tenth (10th) of every month or in the event of insufficient balance being available on the 10th, on any such other two (2) dates of that month as may be determined by the Bank.*** * Applicable after completion of 24 payments, bonus increases after every 12 contributions. ** Only for Customers applying for Depositors Insurance Option (DIO) & applicable in case of death or permanent accidental disability (terms and conditions applied). *** Revised deduction dates applicable to all existing Customers of My bank Committee Plan.

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Benefits: 01. Get additional bonus installments after every 12 payments (first bonus payment to start after completion of 24 payments. The longer you continue, the higher the bonus contributions you earn. 02. The customer can opt for Depositors Insurance Option for no extra charge. This represents coverage for Life and Permanent Total Disability up to 65 times his monthly contribution or a maximum or Rs. 2 million whichever is lower. 03. My bank Committee is a unique product that combines the benefits of a savings plan with an insurance cover. 04. It enables savers to regularly put aside a portion of their income across their savings horizon to achieve their desired amount while also availing the financial security of an insurance plan. 05. It also enables our valued customers a highly accessible, convenient and attractive avenue for regular savings by providing increasing incentives over time. 06. The customer can see his money grow with an absolute peace of mind. Highlights: 07. My bank Committee provides for a Forced Savings Avenue for the customers.

08. It also allows the customers the Convenience to contribute to their growing savings. 09. 10. 11. It provides Safety and Security of your money with a reputable organization. It provides Free insurance coverage incase of an unforeseen event. It provides for Growth in savings with bigger bonuses over time

12. It provides free checking account facility without minimum balance requirement. Pricing: Annualized rate of expected return ranges from 3.90% to 5.15% depending upon the number of contributions and tenor.
Contribution Deduction Date * The Monthly Contribution amount will be deducted on the Deduction Date which is the tenth (10th) of every month from the customers specified account or in the event of insufficient balance being available in the customers specified account on such date, such other two (2) dates as may be determined by the Bank, at which time the account will be deducted directly to make the Monthly Contribution payment. Such

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deduction of the Monthly Contribution amount shall continue to be valid until the termination of the My bank Committee Plan.

FINANCING SCHEMES 1. Life Personal Installment Loan

OVERVIEW Life Personal Installment Loan provides personalized financing so you can quickly pay off your liabilities, meet marriage expenses, make vital investment in your childs education or simply refurnish your house. PIL Insurance My bank provides funds to our customers facing financial constraints. You are also provided an optional life insurance plan to ensure support for your loved ones in the time of need. Features: Meet short term expenses by taking loan facilities as low as Rs. 15,000. Financing facility can be provided to up to Rs. 500,000. Credit Life Insurance option can provide security to you and your family in times unfortunate events. Free Life Current account with no minimum balance. Peace of mind provided to you by managing your payments through Life Current Account.

2. Life Corporate Loan

OVERVIEW

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Life Corporate Loan is an installment based loan for salaried individuals, secured by the employer guarantee. This facility is only available to employees of companies having secured loan agreement with My Bank Limited. This loan would assist in meeting short-term and long-term needs of a salaried individual without having any impact on the provident fund balance accumulated and the returns on the provident fund. Features: Financing facility up to Rs.500, 000 Credit Life Insurance option can provide security to you and your family in times unfortunate events. Free Life Current account with no minimum balance. Peace of mind provided to you by managing your payments through Life Current Account. Loans at lower interest rates

3. Life Auto Financing

OVERVIEW My bank Auto Finance is an installment based financing and provides you with the facility of buying a new or a used car with a minimum 10% down payment with other product benefits. Auto Loan Insurance My bank launched Auto Loans with the intent of providing the customers an insured vehicle with tracker. This allows you to feel immense security while using the vehicle.

Features: You can design your own repayment plan by selecting any tenure option ranging from 17 years.

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You can buy an existing car or get yourself a new car booked through any of the authorized My Bank Dealers. Fastest turnaround time in the industry Free current account with no minimum balance Free tracking with insurance Peace of mind provided to you by managing your payments through Life Current Account.

4. Life Mortgage
Overview Finding a competitive home loan which serves all of your needs is hard to come by. Life Mortgage Loan is the answer to all your troubles. Just choose your ideal home and we will do the rest! From initial documentation to the final disbursement, you will experience seamless customer service. A Mortgage loan specifically devised for customers who want to buy or build ideal home. Balance Transfer Facility By availing the BTF, customers can transfer their mortgage home loan to My Bank. their

Financing Limits and Security: The loan granted under Life Mortgage will be secured against residential property only. The financing limits will be based on the type of collateral ranging from Rs. 500,000 to Rs. 20 Million* (Limits are subject to type of collateral) Tenure: Minimum: 3 years Maximum: 20 years

Repayment: Direct debit from customers current account Markup Rates: Linked with KIBOR (for details about rates, contact your nearest branch). Page 35 of 50 Hailey College of Banking & Finance

Charges: as per banks Schedule of Charges. Eligibility Criteria: You are eligible* for availing the Life Mortgage facility if you are a: Salaried Individual Work Experience: 1-2 years of continuous employment. Minimum income: Rs. 32,000. Age: Min 25 years and max 60 years at the time of loan maturity. Self Employed Businessman/Professional Work Experience: 3-5 years of continuous employment. Minimum income: Rs. 32,000. Age: Min 25 years and max 65 years at the time of loan maturity. Self Employed Businessman: at least 5 continuous years in business. Self Employed Professional: at least 3 continuous years in business. Age:25 years at the time of availing loan facility and maximum 65 years of loan maturity. *Other terms and conditions apply Required Documents: Please visit your nearest branch further information on documentary requirements. at the time

5. Life Salary Advance

Overview Life Salary Advance allows eligible customers to withdraw up to 25% of their net monthly salary or a limit of PKR 100,000 whichever is lower by paying a minimal

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upfront fee. This facility is valid for the entire month and the limit is refreshed when the customers salary is disbursed. Features & Benefits: Only for customers whose company payroll is with My Bank Customers are pre-approved Facility valid for 1 month; refreshed when salary is disbursed Facility valid for 1 month; refreshed when salary is disbursed Limit is up to 25% of net salary or PKR. 100,000 whichever is lower Utilized amount is recovered through subsequent salary disbursal Fee is deducted upfront from desired amount Available only on My bank ATMs

Terms & Conditions:

Life Salary Advance (LSA) shall be governed by the terms and conditions herein below ("LSA Terms").

1.

Applicability

The LSA Terms herein will be read in conjunction with the Terms and Conditions for Account Opening (TCAO) and capitalized terms not otherwise defined herein shall carry the same meaning as in the TCAO. In the event of conflict, the terms contained herein shall prevail. Daily Limit: Rs. 50,000.

2.

Eligibility and Activation

The LSA limit (LSA Limit) shall be a temporary limit made available at the discretion of the Bank to a salaried individual (Employee) through his/her Payroll Account. Eligibility to avail the LSA Limit shall be intimated to the Employee through the Banks

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ATM. Subject to the Employee accepting and agreeing to the LSA Terms, the Employee may utilize the LSA Limit in its entirety or any part thereof.

3.

Maximum Limit Available

The Employee may be entitled to an LSA Limit which shall be available (including monthly revisions thereto), as determined in the Banks discretion and subject to State Bank of Pakistan regulations. The amount of the LSA Limit as opted for by the Employee, shall be credited to his/ her Payroll Account, less the amount of service fee, calculated as per no. 6 below. The amount actually available through the ATM will be rounded down to the lowest Rs. 500/-, subject to the availability of cash in the ATM.

4.

Settlement and Term

Any amounts towards the LSA Limit credited by the Bank will be available for upto 30 calendar days. The Employee agrees that the Bank will be authorized to deduct any and all amounts due to the Bank in respect of the LSA Limit previously availed by the Employee at the time the Employees salary is credited into the Payroll Account each month. The Employee agrees and acknowledges that the Banks primary source of repayment towards the LSA Limit shall be any amounts available in the Payroll Account, including the Employees salary as credited. If the Employees salary is not credited to the Payroll Account and the LSA Limit earlier utilized is not settled for any reason whatsoever, the Employee acknowledges that the Bank will be entitled to treat this as a default and may initiate required collection efforts. Any amount declared by the Bank as being outstanding and payable by the Employee at any time in respect of the LSA Limit shall be deemed to be final and conclusive and the Employee specifically waives any right to and undertakes not to object to the same.

5.

Cancellation Process

If the Employee submits a resignation or is terminated, the Employee acknowledges that the Bank shall be entitled to immediate advance notice of the same. Further, any salary payments and other benefits, such as provident fund and/or gratuity due to the Employee after the date of resignation or termination shall be credited to the Payroll Account and made available to the Bank for adjustment against the outstandings of the LSA Limit. Page 38 of 50 Hailey College of Banking & Finance

In the event of the death of an Employee, the Employee acknowledges that the Bank shall be entitled to immediate notice of the same. Further, any salary payments and other benefits, such as provident fund and/or gratuity of the deceased Employee shall be credited to the Payroll Account and made available to the Bank for adjustment against the outstandings of the LSA Limit.

6.

Service Fee

The Employee shall be charged a service fee depending on the amount of the LSA Limit to be availed for a 30 calendar day period. The service fee applicable shall be intimated at the time that a utilization request for the LSA Limit is made by the Employee and shall be deducted upfront by the Bank at the time the LSA Limit is availed, once the Employee agrees to the amount to be deducted. The LSA Limit credited will be less the amount deducted as service fee. The rate applicable to the service fee may be revised from time to time in the Banks discretion.

7.

Set-off and Recovery

In the event that the Employee does not settle all payments and dues in respect of the LSA Limit availed, as required by the Bank, the Bank shall be authorized to set-off and recover all amounts from any accounts which the Employee may hold with Bank, in whatever capacity or against any other collateral provided by the Employee in respect of any other facility availed by the Employee from the Bank. The Employee acknowledges and agrees that the Bank shall at all times have a prior right over all amounts due and payable to the Employee by the employer in any capacity, in respect of all amounts outstanding and payable under the LSA Limit availed by the Employee which shall include but not be limited to salary payments, bonuses and/or termination benefits, all of which shall be routed through the Payroll Account by the Employer.

8.

Disclosure of Information

The Bank reserves the right to disclose/ share information with third parties, as may be deemed relevant by the Bank, including but not limited to other financial institutions, credit bureaus and the State Bank of Pakistan, in the event that the Employee defaults in any of its payment obligations to the Bank under these LSA Terms.

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6. Insurance products
A. Cash guard B. Future

A. Cash Guard My bank Cash Guard safeguards your cash withdrawn through ATMs and Over-theCounter against the risks of forced snatching through armed hold-ups or burglaries. We offer a pre-underwritten insurance coverage in two different packages to our customers in collaboration with New Jubilee Insurance Company LCashGuard Features: The two plan options available for CashGuard are as follows: Option/ Coverage Maximum Cover (ATM & OTC)* Service Charges (Per Month) (per event and in aggregate per month)* Per Event Per Year Plan A Rs. 20,000/- Rs. 40,000/- Rs. 190/Plan B Rs. 50,000/- Rs. 100,000/- Rs. 230/*The insurance cover would be applicable for a period of one month (from the date of enrollment to the same date of the next month), provided that the service charges are paid for every month. Benefits: Payments are made automatically by debiting your account. Convenience at your doorstep Quick turnaround time for claim reimbursement Coverage for all ATM transactions from any bank in Pakistan Coverage for all cash transactions from any My bank branch in Pakistan. Page 40 of 50 Hailey College of Banking & Finance

Easy to subscribe and unsubscribe. Highlights: Convenience for the customer. Offers 24/7 coverage for all your cash transactions limited B.Future We all feel that it is important to plan for tomorrow and everyone wants to set aside some money for a rainy day. But very few of us actually follow the discipline of investing and protecting our own and our familys future. My bank joined hands with EFU Life Assurance Limited to bring for its customers a long term savings and investment plan along with a protection plan that keeps pace with their changing needs at every stage of life. Be it a child's future or an early retirement plan, My bank is there to prepare for all the important milestones in a customer's life and protects loved ones in unexpected times of trouble.

Features: Convenient and affordable investment and insurance plan Payments can be made automatically by debiting your account or by making payments through any other means to the branch. Long term saving along with life insurance plan incase of your unfortunate death. My bank Future has been partitioned into four plan types namely: Long Term Investment and Savings Marriage Plan Education Plan Retirement Plan Benefits: Valuable investment and insurance benefits. Investment plan based on your current age, contribution payments and circumstances Highlights: Page 41 of 50 Hailey College of Banking & Finance

Convenience for the customer Assists in making future plans more fruitful Maximization of capital growth of your co Future plans Long Term Investment and Savings: My bank Future provides a complete financial planning package for individuals to plan for their long term saving and investment needs. Though at times it may seem difficult to save, no sensible individual will ever underestimate the importance of regular savings. In fact saving and investment using the optimal tool is the key to any financial planning. Long Term FAQs Marriage Plan: My bank Future plan offers a complete financial planning package for parents to plan for marriage their childrens future education. As a responsible and caring parent, on always strives to give their children the best in life and what can be better than ensuring the marriage expenses of ones child by planning ahead in life. The plan helps parents accumulate an endowment fund over a savings period which can be used to pay for the marriage expenses of their children. Marriage FAQs Education Plan: My bank Future plan offers a complete financial planning package for parents to plan for the future education of their children. The plan helps parents accumulate an endowment fund over a savings period which can be used to pay for their childrens college or university education as per the flexibility required, based on the need of the fund. Education FAQs Retirement Plan: A typical retirement plan ensures that the persons later years are well protected against the loss of financial income due to un-employment. In this way a person saves for his own luxury during his retired years so that he does not have to be a burden on anybody else, be it his son or his son in law. My bank Future provides a complete financial Page 42 of 50 Hailey College of Banking & Finance

planning package for your retirement years. How you plan for the future in your working life will ensure how you live your life in the retirement years. The plan helps you to accumulate an endowment fund over a savings period which can be used to provide funds and income for your retirement years.

SAVING AND INVESTMENT

1. My bank Bachat Account

My bank Bachat Account is meant for customers who wish to accumulate and consolidate their disposable income to meet future financial needs. Features: 01. A saving account that offers attractive returns without imposing minimum balance requirements. Benefits: 02. Will encourage saving habit for customers financial security. Highlights: 01. The savers can subscribe to other services including, ATM, Salaam Direct pay, Salaam Cash Guard, Salaam Committee and Salaam Sahulat (Cash Collection Services).

2. My bank easy banking Committee

My bank easy banking Committee is a unique product that combines the benefits of a saving plan with an insurance cover. It enables households to regularly put aside a portion of their income for savings to achieve their desired amount while also availing the financial security of an insurance plan. Salaam Committee enables our valued customers a highly accessible, convenient and attractive avenue for regular savings by providing increasing incentives over time.

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Features: (Features and benefits) 01. Minimum monthly deposit amount starts from as low as Rs.1000. 02. Save at your convenience and become entitled for bigger bonus (es) as you continue to save. * 03. Insurance coverage option available equal to 65 times of the monthly contribution amount.** 04. Free Current or Savings checking account with all applicable features. 05. No partial encashment allowed. 06. In case of encashment the entire scheme would terminate, including the insurance cover. ** 07. No early encashment charges applicable from 7th monthly contribution onwards. 08. The contribution will be deducted on the tenth (10th) of every month or in the event of insufficient balance being available on the 10th , on any such other two (2) dates of that month as may be determined by the Bank.* *After every 12 contributions. **Only for Customers applying for Depositors Insurance Option (DIO) & applicable in case of death or permanent accidental disability (terms and conditions applied). ***Revised deduction dates applicable to all existing Customers of My banking easy banking Committee Plan. Benefits: 01. Get additional bonus installments after every 12 payments (first bonus payment to start after completion of 24 payments. The longer you continue, the higher the bonus contributions you earn. 02. The customer can opt for Depositors Insurance Option for no extra charges. This represents coverage for Life and Permanent Total Disability up to 65 times his monthly contribution or a maximum or Rs. 2 million whichever is lower. 03. my bank easy banking Committee is a unique product that combines the benefits of a savings plan with an insurance cover. 04. It enables savers to regularly put aside a portion of their income across their savings horizon to achieve their desired amount while also availing the financial security of an insurance plan. Page 44 of 50 Hailey College of Banking & Finance

05. It also enables our valued customers a highly accessible, convenient and attractive avenue for regular savings by providing increasing incentives over time. 06. The customer can see his money grow with an absolute peace of mind.

Highlights 01. My bank Committee provides for a Forced Savings Avenue for the customers. 02. It also allows the customers the Convenience to contribute to their growing savings. 03. 04. 05. 06. It provides Safety and Security of your money with a reputable organization. It provides Free insurance coverage incase of an unforeseen event. It provides for Growth in savings with bigger bonuses over time. It provides Free checking account facility without minimum balance requirement.

Pricing
Annualized rate of expected return ranges from 3.90% to 5.15% depending upon the number of contributions and tenor. Contribution Deduction Date * The Monthly Contribution amount will be deducted on the Deduction Date which is the tenth (10th) of every month from the customers specified account or in the event of insufficient balance being available in the customers specified account on such date, such other two (2) dates as may be determined by the Bank, at which time the account will be deducted directly to make the Monthly Contribution payment. Such deduction of the Monthly Contribution amount shall continue to be valid until the termination of the My bank easy banking Committee Plan. My bank Fixed Deposit will cater to customers who already have accumulated savings and wish to preserve and increase their value. Page 45 of 50 Hailey College of Banking & Finance

Features: 01. The product will offer a monthly payout option as well as long term payouts at maturity. O Minimum balance requirement is Rs. 5,000. Benefits: 02. High rates of return. Highlights: The customer will be able to obtain overdrafts against these fixed deposits in order to meet short term liquidity needs.

FINANCING FACILITIES
1. My Easy Business Loan My easy Business Loans are designed solely for business purposes and can be used for working capital, purchase of assets, office renovation, business debt consolidation etc. Features: (Features and benefits) 01. Loan amounts ranging from Rs. 10,000 to Rs. 30,000,000. 02. Flexible tenure offered from 3 months to 10 years. 03. Prepayment option available. Benefits: 01. Ease in application processing. 02. Fastest way of raising money for your business. 03. Personalised services and financial consultancy. Highlights: 01. Credit Life insurance Option available. 02. Business Insurance cover provided in case of fire & allied perils and burglary

INSURANCE FACILITIES
1. My Cash security

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My cash security safeguards your cash withdrawn through ATMs and Over-the-Counter against the risks of forced snatching through armed hold-ups or burglaries. We offer a pre-underwritten insurance coverage in two different packages to our customers in collaboration with New Jubilee Insurance Company Limited. Features: (Features and benefits) 01. The two plan options available for CashGuard are as follows: Option/ Coverage Maximum Cover (ATM & OTC)* Monthly Service Charges Per Event per Year Plan A Rs. 20,000/- Rs. 40,000/- Rs. 190/Plan B Rs. 50,000/- Rs. 100,000/- Rs. 230/*The insurance cover would be applicable for a period of one month (from the date of enrollment to the same date of the next month), provided that the service charges are paid for that month Benefits: 01. Payments are made automatically by debiting your account. 02. Convenience at your doorstep. 03. Quick turnaround time for claim reimbursement. 04. Coverage for all ATM transactions from any bank in Pakistan. 05. Coverage for all cash transactions from any My bank branch in Pakistan. 06. Easy to subscribe and unsubscribe. Highlights: 01. Convenience for the customer. 02. Offers 24/7 coverage for all your cash transactions. 2. Business Insurance Business Insurance is a pre-packaged, pre-underwritten insurance for businesses. Its designed to be simple yet comprehensive insurance policy to covers business property (Furniture, fixture, Machinery and stock) against the risk of fire & applied perils and burglary. Benefits: 01. Convenience at your doorstep. 02. Easy to subscribe and unsubscribe. Highlights: 01. Convenience for the customer. 02. Offers 24/7 coverage of your property. Page 47 of 50 Hailey College of Banking & Finance

SWOT Analysis
A scan of the internal and external environment is an important part of the strategic planning process. Environmental factors internal to the firm usually can be classified as strengths (S) or weaknesses (W), and those external to the firm can be classified as opportunities (O) or threats (T). Such an analysis of the strategic environment is referred to as a SWOT analysis. The SWOT analysis provides information that is helpful in matching the firm's resources and capabilities to the competitive environment in which it operates. As such, it is instrumental in strategy formulation and selection. The following diagram shows how a SWOT analysis fits into an environmental scan:

Environmental Scan / \ Internal Analysis External Analysis /\ /\ Strengths Weaknesses Opportunities Threats | SWOT Matrix

Strengths

Excellent Name patents strong brand names good reputation among customers cost advantages from proprietary know-how exclusive access to high grade natural resources Page 48 of 50 Hailey College of Banking & Finance

favorable access to distribution networks

Weaknesses

lack of patent protection a weak brand name poor reputation among customers high cost structure lack of access to the best natural resources lack of access to key distribution channels

Opportunities
an unfulfilled customer need arrival of new technologies loosening of regulations removal of international trade barriers

Threats

shifts in consumer tastes away from the firm's products emergence of substitute products new regulations increased trade barriers

Political issues Economic conditions Social issues Technology

Political issues
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Political instability Government policies Foreign influences

Economic conditions
Economic policies Monetary policies Low per capita income Low saving

Social issues
Crimes Terrorism Bribery Nepotism

Technology
ATM Online banking Phone banking Debit and credit cards

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