Archiving Devices and Media Reference Guide

Archiving Devices and Media Reference Guide
August 2010
385A0694-50 Rev. A6
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385A0694-50 Rev. A6
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Revision History
NICE Archiving Devices and Media Reference Guide
Revision A1
Modification Date May, 2007
Description
Chapter created for Archiving Devices Driver Installation on page 35. Chapter created for DVD Software, Firmware and Driver Required Updates on page 71. Updated Table 1-2: Approved Archiving Devices on page 14. Updated Approved DVD Archiving Devices on page 18. Updated Table 2-1: Approved DVD Media on page 18. Updated Table 5-2: Device/Driver Files on page 43. Updated Table 5-3: Device/Driver Files on page 47. Updated Table 5-4: Device/Driver Files on page 56. Updated Table 1-2: Approved Archiving Devices on page 14 Updated Table 2-1: Approved DVD Media on page 18 Updated Table 5-6: DVD Software, Firmware and Driver Requirements on page 68 Updated Table 6-2: DVD Software, Firmware and Driver Updates on page 81 Updated link to files on the ExtraNICE throughout manual. Updated Table 1-1: Product Icons on page 12 Updated Table 1-2: Approved Archiving Devices on page 14 Updated Table 2-1: Approved DVD Media on page 18 Updated Table 5-6: DVD Software, Firmware and Driver Requirements on page 68 Updated Table 6-2: DVD Software, Firmware and Driver Updates on page 81
A2
July, 2007
A3
November 2007
A4
November 2008
Revision A5
Modification Date November 2009
Description
Added NiceLog High Density Logger Plus to Table 1-1: Product Icons on page 12 Updated Table 1-2: Approved Archiving Devices on page 14 Updated Table 4-1: Approved DDS and DAT72 Media on page 33 Updated Installing a Driver in a Windows 2003 Environment on page 47 Updated Installing a Driver in a Windows XP Environment on page 56 Updated Table 5-4: Device/Driver Files on page 56 Added Installing a Driver in Windows 2008 on page 69 Updated Table 1-1: Product Icons on page 12 Updated Table 1-2: Approved Archiving Devices on page 14 Updated Approved DVD Archiving Devices on page 18 Updated Table 2-1: Approved DVD Media on page 18 Updated Table 4-1: Approved DDS and DAT72 Media on page 33
A6
August 2010
Contents
1
Introduction 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Approved Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2
DVD Archiving Devices 17
Approved DVD Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Approved DVD Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 DVD Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 DVD Media Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 DVD Media Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 DVD Media Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 DVD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3
AIT Archiving Devices 27
Approved AIT Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Approved AIT Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 AIT Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4
DDS and DAT72 Archiving Devices 31
Approved DDS and DAT72 Archiving Devices. . . . . . . . . . . . . . . . . . . . . . . . 32 Approved DDS and DAT72 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 DDS and DAT72 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Contents
Archiving Devices and Media Reference Guide (Rev. A6)
5
Archiving Devices Driver Installation 35
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Installing a Driver in a Windows NT Environment . . . . . . . . . . . . . . . . . . . . . 37 Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Checking the Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Installing a DAT Driver in Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Installing a DVD Driver in Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Installing a Driver in a Windows 2000 Environment . . . . . . . . . . . . . . . . . . . 43 Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Checking the Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Installing a DAT Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Installing a DVD Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Installing a Driver in a Windows 2003 Environment . . . . . . . . . . . . . . . . . . . 47 Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Installing a DAT72 (SCSI) Driver in Windows 2003 . . . . . . . . . . . . . . . . . . . 48 Installing a Write DVD Driver in Windows 2003 . . . . . . . . . . . . . . . . . . . . . . 53 Installing a Driver in a Windows XP Environment . . . . . . . . . . . . . . . . . . . . . 56 Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Installing a DAT 72 (USB) Driver in Windows XP . . . . . . . . . . . . . . . . . . . . 56 Installing Write DVD in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Installing a Driver in Windows 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Installating a DAT 72 (USB) Driver in Windows 2008 . . . . . . . . . . . . . . . . . 69
6
DVD Software, Firmware and Driver Required Updates 71
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Performing Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Contents
A
NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM 83
Problem Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Solution Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Implementation on the Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
B
NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM 87
Problem Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Solution Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Implementation on the Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
C
Updating DVD Firmware 91
Contents
Blank page for double-sided printing.
1
Introduction
Contents
Overview.......................................................................................................................... 12 Approved Archiving Devices......................................................................................... 14
Chapter 1: Introduction
11
Overview
Overview
NOTE: The icons in this guide indicate product-specific information. Table 1-1: Product Icons Product NiceCall Focus II
NiceCall Focus III
NiceCLS
NiceLog Logger
NiceLog High Density Logger
NiceLog High Density Logger Plus
NiceAdvantage
Interaction Capture Unit
Alliance MX Integrated Recorder
NICE VoIP Logger
Mirra IV
Mirra IV-R4
Branch Extensions Logger
12
Overview
This guide lists and describes the NICE approved archiving devices (see Table 1-2: Approved Archiving Devices on page 14) and media. It also describes the maintenance procedures for the different devices.
NOTE: To avoid a mechanism jam when using labels on archiving media:
Labels must be attached to the recessed label area on archiving media and nowhere else. Labels must be firmly attached and not allowed to peel off or curl at the corners. A label must not be attached on top of another label. Only use the labels that are supplied with the archiving media.
13
Approved Archiving Devices

Table 1-2: Approved Archiving Devices Device DVD SCSI Device Model Panasonic LF-D291/LF-D201 E Panasonic SW 9573-C Panasonic SW 9574-C Panasonic SW 9576-C Optiarc AD-7240S Sony SDX-400V Interface SCSI Firmware
DVD IDE DVD IDE DVD IDE DVD SATA AIT-I
IDE IDE IDE SATA SCSI
ANQ3 AN3D ANOR N/A 0100 0101 0100 0334 0402 0700 0702 0100
AIT-I AIT-I
Sony SDX-460V Sony SDX-400C
IDE SCSI
AIT-I
Sony SDX-450V
SCSI
14
Table 1-2: Approved Archiving Devices (Continued) Device AIT-II Device Model Sony SDX-500V Interface SCSI Firmware
0100 0101 0108 010C 0100 02R0 04R0 0200 0203 ZP5A ZU8B
AIT-II
Sony SDX-500C
SCSI
AIT-II DDS3
Sony SDX-550V Sony SDT-9000/NI
SCSI SCSI
DDS4
Sony SDT-11000
SCSI
DAT72 DAT72
HP EB660A#106 (C7438A) HP DAT72 EB625A#106 (C7438A)
SCSI USB
IMPORTANT This list applies only to NICE platforms and does not include software-only platforms (e.g. HP or IBM Servers).
15
2
DVD Archiving Devices
Contents
Approved DVD Archiving Devices ................................................................................ 18 Approved DVD Media ..................................................................................................... 18 DVD Maintenance ...........................................................................................................20 DVD Troubleshooting ..................................................................................................... 22
Chapter 2: DVD Archiving Devices
17
Approved DVD Archiving Devices
Approved DVD Archiving Devices

The following DVD archiving devices are approved for use by NICE:
DVD SCSI: Panasonic LF-D291/LF-D201E DVD IDE: Matsushita (Panasonic) SW 9573-C DVD IDE: Matsushita (Panasonic) SW 9574-C DVD IDE: Matsushita (Panasonic) SW 9576-C DVD SATA: Optiarc AD-7240S
Approved DVD Media

The following DVD media are approved for use by NICE:
Table 2-1: Approved DVD Media
Media Speed Cartridge Panasonic LF-D291/ LF-D201E (SCSI) Matsushita (Panasonic) SW 9573-C (IDE) Matsushita (Panasonic) SW 9574-C (IDE) Matsushita (Panasonic) SW 9576-C (IDE) Optiarc AD-7240S (SATA)
Panasonic LM-HB94L/LE/LU (9.4 GB double-sided) Panasonic LM-HB47L/LE/LU (4.7 GB single-sided) Panasonic LM-AD240L/LE/LU (9.4 GB double-sided) Panasonic LM-AB120L/LE/LU (4.7 GB single-sided) Panasonic LM-HB94 (9.4 GB double-sided) Panasonic LM-HB47 (4.7 GB single-sided)
x3
x3
x3
x3
x1
x1
18
Approved DVD Media
Table 2-1: Approved DVD Media (Continued)

Media Speed Cartridge Panasonic LF-D291/ LF-D201E (SCSI) Matsushita (Panasonic) SW 9573-C (IDE) Matsushita (Panasonic) SW 9574-C (IDE) Matsushita (Panasonic) SW 9576-C (IDE) Optiarc AD-7240S (SATA)
Panasonic LM-AD240M/ME/MU (9.4 GB double-sided) Panasonic LM-HB94M/ME/MU (9.4 GB double-sided) Maxell Max636045 (9.4 GB double-sided) Imation 3M041528 (51122-41528) (9.4 GB double-sided) Verbatim 43493 (23942434924) (9.4 GB double-sided) TDK RAM94C4EB (4 902030 307110) (9.4 GB double-sided) DVD-R/DVD+R (4.7 GB single-sided) (any vendor) For NiceLog High Density Logger Plus and NiceCall Focus III DVD-RAM (4.7 GB single-sided) (any vendor) (no cartridge) For Mirra IV-R4
x5
x5
x3
x3
x3
x3
NOTE: For details on media maintenance, refer to DVD Media Maintenance on page 20.
19
DVD Maintenance
DVD Maintenance
IMPORTANT The DVD drives do not require scheduled cleaning.
DVD Media Maintenance

DVD Media Care
As an optical medium, recordable DVD media are exceptionally well-suited to the rigors of real life. However, such media are not indestructible.
To help preserve DVD media:
Only attach approved paper labels to disc media.
NOTE: Try to maintain the balance of the media. Attaching a label to only part of a disc might create an imbalance.
The signal surface is closer to the label side, so take particular care when marking media. Use only felt tip pens when writing directly on media, never hard tip or ball point pens. When not in use, store DVD media vertically and in a dust-free cases. When placing a DVD medium in its case, ensure that it is seated firmly in the center holder. Keep DVD media away from excessive heat, sunlight, or anything that may scratch them. Storage conditions should be held within 5 to 158 degrees Fahrenheit (-15 to 70 C) and 3 to 95% relative humidity. Operating conditions should be between 23 and 131 degrees Fahrenheit (-5 to 55 C) and 3 to 95% relative humidity.
NOTE: DVD media are not based on magnetic signals, so magnets and strong electrical fields will not affect them like they will videotapes, credit cards or floppy discs.
WARNING Do not use cracked or warped media! If a DVD disc breaks inside of the unit, pieces are likely to strike the optics.
20
DVD Maintenance
DVD Media Cleaning
IMPORTANT This section is only relevant for non-cartridge media!
To clean DVD media:
If DVD media get dirty, you can clean them easily with any on-the-market cleaning kits or basic rubbing alcohol.
WARNING Avoid using abrasives, solvents, or highly acidic cleansers. Use a soft, lint-free cloth, and wipe gently in a straight line from the center of the media, out. This will prevent any potential scrapes from interrupting with the circular path of the signal.
21
DVD Troubleshooting
DVD Troubleshooting
NOTE: To view eventlog messages:
For Version 8.8 Loggers (NiceLog ISA and NiceCall Focus II), navigate to My Computer > D:\NTLogger\Log. For all other Loggers, navigate to My Computer > D:\NTLogger\Logger\Log.
IMPORTANT
If an error occurs in the DVD, do not restart the Logger before ejecting the archiving media from all DVD drives in the system. Before performing a DVD device assignment change (e.g. from auto-archiving to retrieval or vice versa), ensure that the Loggers front panel doors are fully open because the DVD tray will automatically eject after the assignment change. Failing to do so can cause errors in the Logger.
WARNING When browsing in the My Computer folder, do not browse in the removable disk drives or CD drives as this might cause an interruption in the Logger archiving operation.
22
DVD Troubleshooting
Table 2-2: DVD Troubleshooting Scenarios Problem The following message appears: Backup server is down Description This message appears if the Backup Server window is accidentally closed by the operator. The Logger does not bring the Backup service back up again. In addition, if a medium was in the middle of an archiving process, it becomes unavailable for overwrite and the Logger event log displays error 3: cannot append to bad media The error from the Logger event log is error 3: cannot append to bad media Retrieval Assignment If a medium is in the middle of an archiving process, and an error occurs (e.g. power failure, Logger unexpected shutdown), the medium becomes unavailable for overwrite and the Logger event log displays error 3. If the DVD device assignment is in retrieval mode and the operator inserts a fresh unused medium, the Media failure error appears in the Backup application. To continue archiving, eject the medium and replace it with a new one. To make the medium available for overwrite, you must perform a manual format. Change the device assignment or replace the fresh medium with a used medium that has data recorded on it. Solution Replace the medium in the DVD drive, and shut down and restart the Logger Software to ensure that the Backup Server process is working. If the Logger event log displays error 3, to make the medium available for overwrite, you must perform a manual format.
23
DVD Troubleshooting
Table 2-2: DVD Troubleshooting Scenarios (Continued) Problem DVD medium fails to eject Description The operator attempts to eject a DVD medium using the Logger application, waits for over 20 minutes, and the medium is still not ejected. NOTE: If the medium in the DVD drive has expired and this troubleshooting solution is not performed, and instead the operator restarts the Logger, then the Logger reloads the defective medium. Only days to a month later (depending on the number of recorded channels), will an error appear. This can recur several times, depending on the Loggers success in reloading the defective medium. Solution NOTE: Do not restart the Logger before ejecting the medium! Check the Logger event log for errors. When the event log shows that there is a problem with the DVD device and sends errors (such as -25, -19, -57, -100), eject the medium as follows: 1. Shut down the Logger Software. 2. Right-click the removable letter of the problematic drive and select Eject. If this fails, try to right-click the CD drive letter and select Eject. 3. If Step 2 fails, physically press the DVD physical eject button. 4. If Step 3 fails as well, shut down the OS and the Logger. After a one minute pause, power up the Logger again and, before the OS even starts, promptly push the DVD physical eject button. 5. If Step 4 fails, this indicates that there is a mechanical problem with the DVD device and that it needs to be replaced. To remove the medium from the failed device: a. Locate the small hole at the bottom of the DVD tray. b. Use a sharp tool (such as a needle) to carefully press the button inside the hole (use caution, press gently) to force the tray open. c. Manually pull the tray open and remove the medium.
24
DVD Troubleshooting
Table 2-2: DVD Troubleshooting Scenarios (Continued) Problem Media Expiration Date (error 7 in the event log) Description This means that the Logger cannot overwrite the medium due to one of the following: Solution Remove the medium from DVD device 2 and replace it with a fresh or an expired media (either way the Logger will write to it).
The mediums archiving signature date is very fresh (just recently finished archiving) and the Logger does not write to media that might need to be kept for a certain time before overwriting. The mediums expiration date has not yet been reached. The Logger was archiving to a medium in DVD device 2 and then restarted. When the Logger restarts, it automatically starts writing to the medium in DVD device 1. Thereafter, upon attempting to load a medium to DVD device 2. the error appears.
25
3
AIT Archiving Devices
Contents
Approved AIT Archiving Devices .................................................................................. 28 Approved AIT Media ....................................................................................................... 29 AIT Maintenance ............................................................................................................. 30
Chapter 3: AIT Archiving Devices
27
Approved AIT Archiving Devices
Approved AIT Archiving Devices

The following AIT archiving devices are approved for use by NICE:
AIT-I - Sony SDX-400V AIT-I - Sony SDX-460V AIT-I - Sony SDX-400C AIT-I - Sony SDX-450V AIT-II - Sony SDX-500V AIT-II - Sony SDX-500C AIT-II - Sony SDX-550V
28
Approved AIT Media
Approved AIT Media

AIT media (all media types other than cleaning media) can be re-used up to 100 times. The following AIT media are approved for use by NICE:
Table 3-1: Approved AIT Media AIT 1 Media Sony SDX-T3N, 25 GB Sony SDX1-25C/CR, 25 GB Sony SDX1-35C/CR, 35 GB Sony SDX1-T3C, 35 GB Sony SDX1-25N, 25 GB Sony TAITE-20N, 20 GB Sony TAIT1-40N, 40 GB Sony SDX2-36C/CR, 36 GB Sony SDX2-50C/CR, 50 GB Sony TAIT2-80N, 80 GB Cleaning Media Sony SDX1-CL
Sony SDX-400C Sony SDX-400V Sony SDX-450V Sony SDX-460V
AIT 2
Sony SDX-500C Sony SDX-500V Sony SDX-550V
29
AIT Maintenance
AIT Maintenance
Each cleaning medium can be used up to 50 times.
WARNING If an AIT archiving drive is accidentally cleaned with a spent cleaning cassette, the used-up cassette will slowly contaminate the drive. The contamination can spread to the archiving medium. The archiving medium can then contaminate a new AIT archiving drive and cause it to fail.
AIT tape drives need to be cleaned periodically, when one of the following alerts is received:
Application cleaning alert Tape LED cleaning alert
To clean AIT tape drives: 1. When the application displays a message indicating that the drive must be cleaned or when the
cleaning request LED in the drive is lit (every 100 hours of head operation), insert the approved cleaning medium into the drive (see NICE Archiving Devices and Media Reference Guide). The drive will run for about a minute, and then the cleaning medium will be ejected.
2. Remove the cleaning medium from the drive. 3. After each cleaning cycle, mark an X on the label stuck to the cleaning medium.
This provides a record of how many times the medium has been used.
30
4
DDS and DAT72 Archiving Devices
Contents
Approved DDS and DAT72 Archiving Devices............................................................. 32 Approved DDS and DAT72 Media.................................................................................. 33 DDS and DAT72 Maintenance........................................................................................ 34
Chapter 4: DDS and DAT72 Archiving Devices
31
Approved DDS and DAT72 Archiving Devices
Approved DDS and DAT72 Archiving Devices

The following DDS and DAT72 archiving devices are approved for use by NICE:
DDS3 - Sony SDT-9000/NI DDS4 - Sony SDT-11000 DAT72 SCSI - HP EB660A#106 (C7438A) DAT72 USB - HP EB625A#106 (C7438A)
32
Approved DDS and DAT72 Media
Approved DDS and DAT72 Media

DDS and DAT72 media (all types) can be re-used up to 100 times. The following DDS and DAT72 media are approved for use by NICE:
Table 4-1: Approved DDS and DAT72 Media Sony SDT-11000 DDS-4 SCSI HP DAT72 EB660A#106 (C7438A) USB HP DAT72 EB625A#106 USB(C7438A)
*Media
Sony SDT-9000/ NI DDS-3
HP C1517A, 12 GB HP C5708, 12 GB Sony DGD-125M, 12 GB Sony DGD-125P, 12 GB Sony DGD-125PR, 12 GB Sony DGD-150P, 20 GB HP DAT72 C8010A, 36 GB Cleaning Media Sony DGD-15CL HP DDS C5709A * The capacity sizes shown are the native capacity sizes.
NOTE: DAT72 media support retrieval from DDS-4 and DDS-3 format tapes.
33
DDS and DAT72 Maintenance
DDS and DAT72 Maintenance

The DDS and DAT72 tape drives should be cleaned every time you replace a medium. Ensure that there is always a cleaning medium available (each cleaning medium can be used up to 25 times).
IMPORTANT The HP DAT 72 internal and HP DAT72 USB drive has an advanced cleaning mode that can detect whether a single clean operation will be sufficient or whether multiple cleans will be needed (usually two, maximum four). This may result in a longer cleaning cycle and a reduction in the number of cleans per medium.
WARNING If an archiving drive is accidentally cleaned with a spent cleaning medium, the used-up medium will slowly contaminate the drive. The contamination can spread to the archiving medium. The archiving medium can then contaminate a new DDS or DAT72 drive and cause it to fail.
To clean DDS or DAT72 tape drives: 1. Insert the cleaning medium into the drive.
The drive runs for a few seconds, and then the cleaning medium is ejected.
IMPORTANT For DAT72 drives: If a cleaning medium reaches its maximum number of uses (expires) during the middle of a cleaning cycle, it must be replaced:
When a cleaning medium expires, the Clean LED blinks. However, the expired cleaning medium is not automatically ejected from the device. To eject the cleaning medium from the device, open the Backup application, select the medium to be removed and click Eject. The medium is ejected from the drive. Remove the cleaning medium and replace it with a new one. The cleaning cycle continues.
2. Remove the cleaning medium from the drive. 3. After each cleaning cycle, mark an X on the label stuck to the cleaning medium.
This provides a record of how many times the medium has been used.
34
5
Archiving Devices Driver Installation
This section provides driver installation instructions for Windows NT, Windows 2000, Windows 2003 and Windows XP Operating System environments.
Contents
Overview.......................................................................................................................... 36 Installing a Driver in a Windows NT Environment ....................................................... 37 Verifying Files............................................................................................................. 37 Checking the Registry ................................................................................................ 38 Installing a DAT Driver in Windows NT ...................................................................... 39 Installing a DVD Driver in Windows NT...................................................................... 42 Installing a Driver in a Windows 2000 Environment....................................................43 Verifying Files............................................................................................................. 43 Checking the Registry ................................................................................................ 44 Installing a DAT Driver in Windows 2000 ................................................................... 45 Installing a DVD Driver in Windows 2000 .................................................................. 46 Installing a Driver in a Windows 2003 Environment....................................................47 Verifying Files............................................................................................................. 47 Installing a DAT72 (SCSI) Driver in Windows 2003 ................................................... 48 Installing a Write DVD Driver in Windows 2003 ......................................................... 53 Installing a Driver in a Windows XP Environment ....................................................... 56 Verifying Files............................................................................................................. 56 Installing a DAT 72 (USB) Driver in Windows XP....................................................... 56 Installing Write DVD in Windows XP .......................................................................... 62 Installing a Driver in Windows 2008.............................................................................. 69 Verifying Files............................................................................................................. 69 Installating a DAT 72 (USB) Driver in Windows 2008 ................................................ 69
Chapter 5: Archiving Devices Driver Installation
35
Overview
Overview
A driver must be installed for most archiving devices. This enables the Operating System to work together with the archiving device. The driver installation is performed after connecting the devices and before initializing the Logger. This section provides instructions for installing drivers for DDS-3, DDS-4, DDS-5, AIT-1, AIT-2 and DVD devices for the following environments:
Installing a Driver in a Windows NT Environment on page 37 Installing a Driver in a Windows 2000 Environment on page 43 Installing a Driver in a Windows 2003 Environment on page 47 Installing a Driver in a Windows XP Environment on page 56
Prerequisites
Before installing an archiving device driver, ensure that you complete the following tasks:
Verify that you have the appropriate driver files. If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device. Install the relevant archiving device driver.
NOTE: The archiving device drivers should be installed after the complete installation of the Operating System, including its Service Packs. If there is a Service Pack update after the drivers have been installed, after installing the update, ensure that the approved drivers are installed and that no changes are required due to the installation of the Service Pack. If a change is required, reinstall the drivers according to the instructions in this manual.
36
Installing a Driver in a Windows NT Environment

This section includes the following procedures:
Verifying Files: Verify that you have the appropriate driver files. Checking the Registry: If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device. Installing the relevant archiving device driver:
Installing a DAT Driver in Windows NT Installing a DVD Driver in Windows NT
Verifying Files
Before installing a device driver, verify that you have the appropriate driver files. These files are located in the c:\winnt\system32\drivers folder. The following table lists the files required for each device.
Table 5-1: Device/Driver Files Device DDS-3 Device Model Sony: SDT-9000 Driver Files Oemsetup.inf 4mmdat.sys Snt4dds.inf Snt4dds.sys Snt4ait.inf Snt4ait.sys Sony: SDX-400C Snt4ait.inf Snt4ait.sys Sony: SDX-400V* Snt4ait.inf Snt4ait.sys Sony: SDX-450V* Snt4ait.inf Snt4ait.sys AIT-2 Sony: SDX-500C Snt4ait.inf Snt4ait.sys Sony: SDX-500V* Snt4ait.inf Snt4ait.sys Sony: SDX-550V* S32ait.sys.inf Driver Details Version: 4.0.1381.4 Sys File date: 23.07.97 Inf File date: 15.07.97 Version: 1.0.0.6 Sys File date: 13.04.03 Inf File date: 13.04.03 Version: 1.0.0.1 Date: 07.12.00 Version: 1.0.0.1 Date: 07.12.00 Version:1.0.0.1 Date: 07.12.00 Version:1.0.0.1 Date: 12.01.06 Version:1.0.0.1 Date: 07.12.00 Version:1.0.0.1 Date: 07.12.00 1.0.0.4
DDS-4
Sony: SDT-10000 Sony: SDT-11000
AIT-1
Sony: SDX-300C
37
Table 5-1: Device/Driver Files (Continued) Device DVD Device Model Panasonic: LF-D291 Panasonic: LF-D201U Driver Files WriteDVD! Setup.exe Driver Details Softarch WriteDVD! Version 1.5.9
* Refer to the Logger Hardware Guide for jumper and switch setup for these devices.
Checking the Registry

Before you install a driver, check the registry to ensure that the SCSI recognizes your devices. Then, install the appropriate driver.
To check the registry: 1. From the Start menu, select Run.
The Run window appears.

Figure 5-1 Run window
2. In the Open field, type regedit. 3. Click OK.
The Registry Editor window appears.

Figure 5-2 Registry Editor window
38
4. Select the following folder: HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\Scsi Port 2\ Scsi Bus 0\Target Id 6 (or/and Target Id 5). 5. Verify that the devices are identified.
Installing a DAT Driver in Windows NT

To install a DAT driver in Windows NT: 1. From the Control Panel, select Tape Devices.
The Tape Devices window appears.

Figure 5-3 Tape Devices window
2. If the devices do not appear in the window, or if the devices appear with the [Driver not loaded] comment, click Detect.
The devices should appear correctly.

3. Select the Drivers tab and check whether the correct drivers appear:
If additional drivers appear that need to be removed, continue with Step 4. If the correct drivers do not appear, continue with Step 5 to install the drivers. If the drivers appear correctly with the [Driver loaded] comment (see Figure 5-6 on page 41), continue with Step 6.
4. To remove an additional driver: a.
In the Drivers tab, select the driver and click Remove.
b. Manually delete the driver file from the C:\winnt\system32\drivers directory. c.
Restart the computer.
d. Continue to Step 6.
39
5. To install a driver: a.
From the Control Panel, select Tape Devices again. The Tape Devices window appears.
Figure 5-4 Tape Devices window
b. In the Drivers tab, click Add.
The Install Driver window appears.

Figure 5-5 Install Driver window
c.
Locate the driver you want to install:
If the driver you want to install appears in the list, click OK and continue with Step 6. If the driver you want to install does not appear in the list, click Have Disk and continue with Step 7.
40
6. Click OK.
The device driver is installed and the process is complete.

Figure 5-6 Tape Devices Driver Detected
Continue to Step 8.
7. To install a driver that does not appear in the Install Driver window (Figure 5-5 on page 40): a.
Click Have Disk. driver files (SYS file and INf file). (See Table 5-1 on page 37 for a list of supported devices and files.) The Install From Disk window appears, displaying the selected path.
Figure 5-7 Install From Disk window
b. In the window that appears, navigate to the C:\winnt\inf folder and locate the appropriate
c.
Insert the relevant installation disk.
d. Click OK.
41
The Install Driver window reappears with the selected driver.

Figure 5-8 Install Driver Confirmation window
e.
Click OK. The driver is installed.
f.
Continue to Step 8.
8. After the installation, restart your computer. 9. Open the Tape Devices window and verify that the appropriate device and drivers appear and
that the drivers are loaded (see Figure 5-6 on page 41).
Installing a DVD Driver in Windows NT

To install a DVD Driver: 1. Insert the relevant NICE CEM Hardware Drivers Rev. A4 CD-ROM into your computer. 2. Map the CEM Hardware Drivers Rev. A4 folder to your Logger. 3. From the mapped folder, navigate to and select the following: NICE_Logger (PCI & ISA) > Storage > DVD_Panasonic & Hitachi > SAI-0E-WDVD-000-0E0-S 1.5.9 4. From the Setup folder, double-click the Setup.exe file.
The DVD driver is installed.

5. After the installation is finished, restart the computer.
42
Installing a Driver in a Windows 2000 Environment

Verifying Files: Verify that you have the appropriate driver files. Checking the Registry: If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device. Installing the relevant archiving device driver:
Installing a DAT Driver in Windows 2000 Installing a DVD Driver in Windows 2000
Verifying Files
Before installing a device driver, verify that you have the appropriate driver files. These files should be located in the c:\winnt\system32\drivers folder. The following table lists the files required for each device.
Table 5-2: Device/Driver Files Device DDS-3 Device Model Sony: SDT-9000 HP: C1537A DDS-4 Sony: SDT-10000 Sony SDT-110000AIT-1 Sony: SDX-300C Driver Files 4MMDAT.SYS Oemsetup.inf SW2dds.sys SW2dds.inf Sw2ait.sys Sw2ait.inf Sony: SDX-400C Sw2ait.sys Sw2ait.inf Sony: SDX-400T Sw2ait.sys Sw2ait.inf Sony: SDX-400V* Sw2ait.sys Sw2ait.inf Sony: SDX-450V* Sw2ait.sys Sw2ait.inf Sony: SDX-460V* Sw2ait.sys Sw2ait.inf Driver Details Version: 5.0.2160.1 (22.10.99) Version: 1.0.0.1 (30.4.01) Version: 1.0.0.2 (1.2.01) Version: 1.0.0.2 (1.2.01) Version: 1.0.0.2 (1.2.01) Version: 1.0.0.2 (1.2.01) Version: 1.0.0.2 (21.5.04) Version: 1.0.0.2 (21.5.04)
43
Table 5-2: Device/Driver Files (Continued) Device AIT-2 Device Model Sony: SDX-500C Driver Files Sw2ait.sys Sw2ait.inf Sony: SDX-500V* Sw2ait.sys Sw2ait.inf Sony: SDX-550V* DVD Panasonic: LF-D291 Panasonic: LF-D201U DVD IDE Panasonic: SW-9573-C Panasonic: SW-9574-C Panasonic: SW-9576-C S32ait.sys.inf Panasonic DVD Setup.exe WriteDVD! Setup.exe WriteDVD! Setup.exe WriteDVD! Setup.exe Driver Details Version: 1.0.0.2 (1.2.01) Version: 1.0.0.2 (1.2.01) 1.0.0.4 Softarch WriteDVD! Version 5.1.1.2 Softarch WriteDVD! Version 5.1.1.2 Softarch WriteDVD! Version 5.1.1.2 Softarch WriteDVD! Version 5.1.2.6
* Refer to the Logger Hardware Guide for jumper and switch setup for these devices.
Checking the Registry

Before you install a driver, check the registry to ensure that the SCSI recognizes your devices. Then, install the appropriate driver.
To check the registry: 1. From the Start menu, select Run.
The Run window appears.

Figure 5-9 Run window
2. In the Open field, type regedit.
The Registry Editor window appears.
44
Figure 5-10
Registry Editor window
Tape Device Identification
3. Select the following folder/s: HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\Scsi Port 2\ Scsi Bus 0\Target Id 6 (or/and Target Id 5). 4. Verify that the devices are identified.
Installing a DAT Driver in Windows 2000

To install a driver in Windows 2000: 1. On the Desktop, right-click the My Computer icon and select Manage.
The Computer Management window opens.

Figure 5-11 Computer Management window
45
2. In the left pane of the Computer Management window, from the Computer Management tree, select Device Manager. 3. In the right pane of the Computer Management window, right-click Tape drives and select Scan for hardware changes. TIP: If the Tape Driver option does not appear in the right pane of the Computer Management window, right-click the tree header and select Scan for hardware changes.
The tape driver is installed automatically and the process is now complete.
4. Verify the properties of the driver as follows: a.
In the Computer Management window (Figure 5-11 on page 45), right-click the device and select Properties. The Sequential Device Properties window opens.
Figure 5-12 Sequential Device Properties window
b. Select the Driver tab and verify the driver properties. c.
Click OK.
Installing a DVD Driver in Windows 2000

NOTE: For DVD installation instructions, refer to Installing Write DVD in Windows XP on page 62.
46

IMPORTANT The procedures for installing AIT-1, AIT-2 and DDS-4, DDS-5 archiving device drivers in a Windows 2003 environment are the same as those for a Windows 2000 environment. Verify that you have the appropriate driver files (see Verifying Files on page 47) and then refer to Installing a Driver in a Windows 2000 Environment on page 43 for instructions on checking the registry and installing the device driver.
Verifying Files: Verify that you have the appropriate driver files. Installing the relevant archiving device driver:
Installing a Write DVD Driver in Windows 2003 Installing a DAT72 (SCSI) Driver in Windows 2003
Verifying Files
Before installing a device driver, verify that you have the required driver files. These files support 32-bit operations and are located in the c:\windows\system32\drivers folder. The following table lists the files required for each device.
Table 5-3: Device/Driver Files Device AIT-1 Device Model Sony: SDX-400C Driver Files sxpait.sys Driver Details 3.0.0.2 11/25/2004 Sony: SDX-450V s32ait.sys 1.0.0.4 08/31/2004 AIT-2 Sony: SDX-500C sxpait.sys 3.0.0.2 11/25/2004 Sony: SDX-500V sxpait.sys 3.0.0.2 11/25/2004 Sony: SDX-550V s32ait.sys 1.0.0.4 08/31/2004 DDS-4 Sony: SDT-11000 sxpdds.sys 1.0.0.2 10/22/2002 DDS-5 HP: DAT72 EB660A#106 (C7438A) hpdat.sys 1.5.3.2 25/08/2005
47
Table 5-3: Device/Driver Files (Continued) Device DVD IDE Device Model Panasonic: SW-9573-C Panasonic: SW-9574-C Panasonic: SW-9576-C Driver Files WriteDVD! Setup.exe WriteDVD! Setup.exe WriteDVD! Setup.exe Driver Details Softarch WriteDVD! Version 5.1.1.2 Softarch WriteDVD! Version 5.1.1.2 Softarch WriteDVD! Version 5.1.2.6
Installing a DAT72 (SCSI) Driver in Windows 2003

Follow the instructions shown below, for installing the HP Dat72 driver.
To install the HP Dat72 driver: 1. Right-click My Computer on the Desktop, choose Manage > Device Manager. 2. Double-click Other Devices.
The following window appears.

Figure 5-13 Other Devices
3. Right-click HP C7438A SCSI Sequential Device.

Chapter 5: Archiving Devices Driver Installation 48
Figure 5-14
Update Driver
4. Click Update Driver.
The Hardware Update Wizard starts.

Figure 5-15 Hardware Update Wizard Starts
49
5. Click Next.
The Choose your search and installation options window appears.

Figure 5-16 Choose Your Search and Installation Options Window
Mark Include this location in the search. Click Browse, and navigate to the following location on the CD Driver: COTS Drivers\Release_August2009_B3\Nice_Logger
(High_Density_Logger)\Storage\HP DAT72\Win2003\i386.
Click Next to continue. The following window appears.

Figure 5-17 Please Wait While the Wizard Searches Window
50
When the wizard completes the installation, the Completing the Hardware Update Wizard window appears.
Figure 5-18 Completing the Hardware Update Wizard Window
6. Click Finish to close the wizard.
To verify that the HP Dat72 driver installation was successful: 1. Right-click My Computer on the Desktop and choose Manage > Device Manager. 2. Double-click Tape Drives.
Figure 5-19 Tape Drives
51
3. Verify that the following device appears: Hewlett Packard Dat72 Drive. 4. Double-click Hewlett Packard Dat72 Drive.
The Hewlett Packard DAT72 drive Properties window appears.

Figure 5-20 Hewlett Packard DAT72 Drive Properties Window
Verify that the driver information is as shown in the above window.

5. Click Driver Details.
52
The Driver File details window appears.

Figure 5-21 Driver File Details Window
Verify that the driver files and file version are as shown in the above window.
6. Click OK to return to the previous window. 7. Click OK to end the verification process.
Installing a Write DVD Driver in Windows 2003

See the instructions below for installing the Write DVD driver in Windows 2003.
To install the Write DVD Driver: 1. Navigate to COTS Drivers\Release_August2009_B3\Nice_Logger (High Density Logger)\Storage\DVD_Matsushita (PANASONIC). Select the correct version according to
Table 5-3: Device/Driver Files on page 47:

2. Open the Setup folder, and double-click Setup.exe.
The Write DVD! Setup Wizard starts. The following window appears.
53
Figure 5-22
Security Alert Driver Installation Window
Click Yes.
3. Follow the instructions in the Wizard until the InstallShield Wizard Complete window
appears.
Figure 5-23 InstallShield Wizard Complete Window
NOTE: Do NOT click Finish yet. Wait until all Optical and Removable Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:
4. In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.
54
To verify that the installation succeeded: 1. On the Desktop, right-click My Computer, and choose Manage.
The Computer Management window appears.

2. From the System Tools section, select Device Manager. 3. Double-click Disk Drives. 4. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1) 5.
Double-click DVD/CD-ROM Drives.
6. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRom Device at IDE # (0 or 1).
55
Installing a Driver in a Windows XP Environment

NOTE: For DVD installation instructions, refer to Installing Write DVD in Windows XP on page 62.
Verifying Files: Verify that you have the appropriate driver files. Installing the relevant archiving device driver:
Installing Write DVD in Windows XP Installing a DAT 72 (USB) Driver in Windows XP
Verifying Files
Before installing a device driver, verify that you have the appropriate driver files. These files support both 32-bit and 64-bit operations and are located in the c:\windows\system32\drivers folder. The following table lists the files required for each device.
Table 5-4: Device/Driver Files Device AIT-1 Device Model Sony SDX-460V Driver Files sw2ait.sys Driver Details 1.0.0.4 08/31/2004 DVD IDE Panasonic SW-9573-C Panasonic SW-9574-C Panasonic SW-9576-C DAT72 USB HP DAT72 EB625A#106 (C7438A) WriteDVD! Setup.exe WriteDVD! Setup.exe WriteDVD! Setup.exe hpdat.sys Softarch WriteDVD! Version 5.1.1.2 Softarch WriteDVD! Version 5.1.1.2 Softarch WriteDVD! Version 5.1.2.6 1.6.0.0.
Installing a DAT 72 (USB) Driver in Windows XP

See the instructions below for installing the HP DAT 72 (USB) driver.
To install the HP DAT 72 (USB) driver: 1. Right-click My Computer on the Desktop, and select Manage > Device Manager. 2. Double-click Other devices.

56
Figure 5-24
Other Devices
3. Right-click HP C7438A USB device.

Figure 5-25 Update Driver
57
4. Click Update Driver.
The Hardware Update Wizard starts.

Figure 5-26 Hardware Update Wizard
5. Click Next.
The Choose your search and installation options window appears.

Figure 5-27 Choose Your Search and Installation Options
6. Select Include this location in the search. 7. Click Browse, and navigate to the following location on the CD Driver: COTS Drivers\Release_August2009_B3\Nice_Call_Focus_III\Storage\DAT72_USB\WinXP\i3 86.
58
8. Click Next.

Figure 5-28 Wizard Searches Window
When the wizard completes the installation, the Completing the Hardware Update Wizard window appears.
Figure 5-29 Completing the Hardware Update Wizard Window
9. Click Finish to close the wizard.
59
To verify that the HP DAT 72 USB driver installation was successful: 1. Right-click My Computer on the Desktop and select Manage > Device Manager. 2. Double-click Tape drives.
Figure 5-30 Tape Drives
3. Verify that the following device appears: Hewlett Packard Dat72 USB Drive.
60
4. Double-click Hewlett Packard Dat72 Drive.

Figure 5-31 Hewlett Packard DAT72 USB drive Properties Window
Verify that the driver information is as shown in the above window.

5. Click Driver Details.
61
The Driver File Details window appears.

Figure 5-32 Driver File Details Window
Verify that the driver files and file version are as shown in the above window.
6. Click OK to return to the previous window. 7. Click OK to end the verification process.
Installing Write DVD in Windows XP

IMPORTANT Print Table 5-5: Installing Write DVD! Procedure List. Follow the steps in the list and when completed, mark them off in the checkboxes provided. Do not deviate from the explicitly stated steps in the list.
NOTE: Before installing the Write DVD! Software, Firmware and Driver, the Logger must be rebooted without the Logger Software starting automatically (i.e. immediately after the Operating System starts up). Performing Step 1 through Step 3 in Table 5-5: Installing Write DVD! Procedure List prevents the Logger Software from starting automatically.
62
Table 5-5: Installing Write DVD! Procedure List # 1. Step Shut down the Logger Software. In NiceCall Focus II and NiceCall Focus III Loggers, shut down the CLS as well. Mark the Box
2.
Set the Logger to start up manually instead of automatically as follows:
If the Logger is installed as a Desktop application (default), manually move the Monitor.exe Log shortcut from the Startup menu to the Desktop. -or-
If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Automatic to Manual, as follows: a. Open the Control Panel and select Administrative Tools > Services. The Services window appears. b. In the Services window, double-click NICE Voice Logger service. The Properties window appears. c. In the Properties window (General tab), change the Startup type to Manual.
3.
In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up manually by manually moving the following shortcuts from the Startup menu to the Desktop:
CLS manager shortcut SERVICE manager shortcut DISPATCH shortcut
63
Table 5-5: Installing Write DVD! Procedure List (Continued) # 4. Step System Specific Installations: For NiceLog ISA 8.80 Loggers: Mark the Box
Update the registry. Update the IDE Ali Cont. driver.
Refer to NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83. For NiceCall Focus II Loggers:
Update the registry.
Refer to NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87.
64
Table 5-5: Installing Write DVD! Procedure List (Continued) # 5. Step a. Install the DVD driver version according to Table 5-6: DVD Software, Firmware and Driver Requirements on page 68 (this file must be taken from the relevant Write_DVD folder in the package from the following link: Mark the Box
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools% 20and%20Utilities/DVD%20Updates%20Package.zip
Open the Setup folder and double-click Setup.exe. The Write DVD! Setup Wizard starts. Follow the instructions in the Wizard until you reach the final window.
NOTE: Do NOT click Finish yet. Wait until all Optical and Removable
Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:
In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.
65
Table 5-5: Installing Write DVD! Procedure List (Continued) # Step b. Right-click My Computer and select Manage. The computer Management window appears. Mark the Box
From the Storage section, double-click Removable Storage. Double-click Libraries (Physical Location in Win2K OS). If any devices are marked with a red X, right-click each of those devices and select Delete.
c. Installation Verification:
Right-click My Computer and select Manage. The computer Management window appears. From the System Tools section, select Device Manager. Double-click Disk Drives. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1). Double-click DVD/CD-ROM drives. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRom Device at IDE # (0 or 1).
6.
Verify that the Logger Software and SP are correct according to Table 5-6: DVD Software, Firmware and Driver Requirements on page 68. If the Logger Software and SP are not correct, install the latest available Logger Software and SP.
66
Table 5-5: Installing Write DVD! Procedure List (Continued) # 7. Step Set the Logger to Automatic startup, as follows: Mark the Box
-or-
If the Logger is installed as a Desktop application, manually move the Monitor.exe Log shortcut from the Desktop to the Startup menu.
If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Manual to Automatic, as follows: a. From the Control Panel, choose Administrative Tools > Services. The Services window appears. b. In the Services window, double-click NICE Voice Logger service. c. In the Properties window (General tab), change the Startup type to Automatic.
8.
In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up automatically by manually moving the following shortcuts from the Desktop to the Startup menu:
9.
The installation is complete. Reboot your machine.
NOTE:
Brand new media is required after completing the procedures in Table 5-5: Installing Write DVD! Procedure List on page 63.
67
The following table describes the latest Logger-specific and SBC requirements for each DVD device.
Table 5-6: DVD Software, Firmware and Driver Requirements
Logger Type NiceLog SBC/ Motherboard Peak 555 Prox 1560 Operating System 2000 Pro SP4 and above Logger Version 8.80 SP9 DVD Model IDE 9573 IDE 9574 SCSI D291 NiceLog Prox1635 2003 SP1 and above 8.91 SP2 IDE 9573 IDE 9574 SCSI D291 NiceCall Focus II NiceCall Focus III PC620G4 2000 Pro SP4 and above XP SP2 and above 8.80 SP9 IDE 9573 IDE9574 9.03 SP2 and up or 9.06 and up 9.03 SP2 and up or 9.06 and up 9.06 and up 9.06 and up 9.01 SP7 and up or 9.06 and up IDE 9573 ANQ3 AN3D ANQ3 Write DVD 5.1.1.2 Write DVD 5.1.1.2 NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87 ANQ3 AN3D Write DVD 5.1.1.2 DVD Firmware ANQ3 AN3D Write DVD Version Write DVD 5.1.1.2 Appendix NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83
Supermicro P4SPA+
Supermicro P4SPA+
XP SP2 and above
IDE 9574
AN3D
Write DVD 5.1.1.2
RUBY-9715VG2AR RUBY-9715VG2AR High Density Logger (PCI) Branch Extensions Logger PC620G4 F501LF
XP SP2 and above XP SP2 and above 2003 SP1 and above
IDE 9574 IDE 9576 IDE 9573 IDE 9574 SCSI D291 IDE 9576
AN3D ANOR ANQ3 AN3D
Write DVD 5.1.1.2 Write DVD 5.1.2.6 Write DVD 5.1.1.2
ANOR ANOR
Write DVD 5.1.2.6 Write DVD 5.1.2.6
RUBY-9715VG2AR
2003 SP2
9.06 SP5
IDE 9576
IMPORTANT Using different types of DVD models in dual archiving configuration is not supported.
68
Installing a Driver in Windows 2008
Installing a Driver in Windows 2008

Verifying Files
Before installing a device driver, verify that you have the required driver files. These files support 32-bit operations and are located in the c:\windows\system32\drivers folder. The following table lists the files required for each device.
Table 5-7: Device/Driver Files Device DAT72 USB Device Model HP DAT72 EB625A#106 (C7438A) Driver Files hpdat.sys Driver Details 1.6.0.0.
Installating a DAT 72 (USB) Driver in Windows 2008

The DAT72 USB driver for Windows 2008 is already included as part of the NiceLog High Density Logger Plus image, and does not need to be installed separately.
69
6
DVD Software, Firmware and Driver Required Updates
Contents
Overview.......................................................................................................................... 72 Prerequisites ................................................................................................................... 72 Performing Updates ....................................................................................................... 72
Chapter 6: DVD Software, Firmware and Driver Required Updates
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Overview
Overview
This section describes the various requirements and installation procedures for DVD software, firmware and driver required updates for all NICE Logger systems with DVD archiving drives. These updates are essential for proper and stable DVD archiving operation. NICE provides a package containing all files required for these updates. Throughout the procedure Performing Updates on page 72, you will be referred to the files provided in this package. To download the package, follow the link below: http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/D VD%20Updates%20Package.zip
Prerequisites
Prior to any system update activities are performed on the Logger:
Perform a Manual Archiving to Media in order to capture the latest recordings.
IMPORTANT If the manual archiving fails, do not proceed with any activities and inform the appropriate managers, supervisors, etc. Failure to do so can endanger data on the Hard Disk Drives!
If there are any media in the DVD drives, ensure that they are ejected.
TIP: Copy all software installation files and OS files to the Desktop so that the installation is completed without using the DVD drives.
Performing Updates
IMPORTANT Print Table 6-1: DVD Software, Firmware and Driver Updates List on page 73. Follow the steps in the list and when completed, mark them off in the checkboxes provided. Do not deviate from the explicitly stated steps in the list.
NOTE: Before performing DVD Software, Firmware and Driver updates, the Logger must be rebooted without the Logger Software starting automatically (i.e. immediately after the Operating System starts up). Performing Step 1 through Step 3 in Table 6-1: DVD Software, Firmware and Driver Updates List on page 73 prevents the Logger Software from starting automatically.
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List # 1. Step Shut down the Logger Software. In NiceCall Focus II and NiceCall Focus III Loggers, shut down the CLS as well. Mark the Box
2.
Set the Logger to start up manually instead of automatically as follows:
If the Logger is installed as a Desktop application (default), manually move the Monitor.exe Log shortcut from the Startup menu to the Desktop. -or-
If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Automatic to Manual, as follows: a. Open the Control Panel and select Administrative Tools > Services. The Services window appears. b. In the Services window, double-click NICE Voice Logger service. The Properties window appears. c. In the Properties window (General tab), change the Startup type to Manual.
3.
In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up manually by manually moving the following shortcuts from the Startup menu to the Desktop:
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued) # 4. Step Verify that the DVD Drive Firmware versions are correct: a. Right-click My Computer and select Manage. The Computer Management window appears. Mark the Box
b. From the System Tools section, select Device Manager. c. Double-click DVD/CD-ROM drives. d. Select the applicable DVD drives one at a time, right-click the drive and select Properties. The Drive Properties window appears.
Firmware Version
e. Select the Details tab and check that the firmware version is correct according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81. If the DVD Drive Firmware versions are not correct, fix them according to Updating DVD Firmware on page 91.
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued) # 5. Step System Specific Updates: For NiceLog ISA 8.80 Loggers: Mark the Box
Update the registry. Update the IDE Ali Cont. driver.
Refer to NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83. For NiceCall Focus II Loggers:
Update the registry.
Refer to NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87.
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued) # 6. Step Verify that the WriteDVD! version is correct: a. Browse to C\:Program Files\WriteDVD!. b. Right-click the version.dll file and select Properties. The Version.dll Properties window appears. Mark the Box
WriteDVD Version
c. Select the Version tab and from the Item Name menu, select Product Version. The WriteDVD version appears in the Value pane. d. Verify that the WriteDVD! version is correct: according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81: If the WriteDVD version is NOT correct, continue with Step 7. If the WriteDVD version is correct, continue with Step 8.
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued) # 7. Step Correct the WriteDVD version: a. Uninstall the previous DVD driver: Mark the Box
From the Start menu, select Settings > Control Panel > Add/Remove Programs. The Add or Remove Program window appears. Select Write DVD!. Click Remove. A window appears checking whether or not to delete the program. Click No. A removal Wizard starts. Follow the instructions in the Wizard. In the final window of the Wizard, select Yes, restart my computer and click Finish. NOTE: Wait until all Optical and Removable Device
installations are completed before continuing with the next step.

b. Right-click My Computer and select Manage. The Computer Management window appears.
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued) # 8. Step Install the DVD driver version according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81 (this file must be taken from the relevant Write_DVD folder in the package from the following link: Mark the Box
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools% 20and%20Utilities/DVD%20Updates%20Package.zip
Open the Setup folder and double-click Setup.exe. The Write DVD! Setup Wizard starts. Follow the instructions in the Wizard until you reach the final window.
NOTE: Do NOT click Finish yet. Wait until all Optical and Removable
Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:
In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued) # Step c. Right-click My Computer and select Manage. The computer Management window appears. Mark the Box
d. Installation Verification:
Right-click My Computer and select Manage. The computer Management window appears. From the System Tools section, select Device Manager. Double-click Disk Drives. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1). Double-click DVD/CD-ROM drives. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRom Device at IDE # (0 or 1).
9.
Verify that the Logger Software and SP are correct according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81. If the Logger Software and SP are not correct, install the latest available Logger Software and SP.
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Performing Updates
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued) # 10. Step Set the Logger to Automatic startup, as follows: Mark the Box
-or-
If the Logger is installed as a Desktop application, manually move the Monitor.exe Log shortcut from the Desktop to the Startup menu.
If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Manual to Automatic, as follows: a. From the Control Panel, choose Administrative Tools > Services. The Services window appears. b. In the Services window, double-click NICE Voice Logger service. c. In the Properties window (General tab), change the Startup type to Automatic.
11.
In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up automatically by manually moving the following shortcuts from the Desktop to the Startup menu:
12.
The upgrade is complete. Reboot your machine.
NOTE:
Brand new media is required after completing the procedures in Table 6-1: DVD Software, Firmware and Driver Updates List. Verify that calls are accessible and can be retrieved prior to the date of the DVD Software, Firmware and Driver updates, i.e. that it is possible to retrieve calls from three months prior to the updates.
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Performing Updates
The following table describes the latest Logger-specific and SBC requirements for each DVD device.
Table 6-2: DVD Software, Firmware and Driver Updates
Logger Type NiceLog SBC/ Motherboard Peak 555 Prox 1560 Operating System 2000 Pro SP4 and above Logger Version 8.80 SP9 DVD Model IDE 9573 IDE 9574 SCSI D291 NiceLog Prox1635 2003 SP1 and above 8.91 SP2 IDE 9573 IDE 9574 SCSI D291 NiceCall Focus II PC620G4 2000 Pro SP4 and above 8.80 SP9 IDE 9573 IDE9574 NiceCall Focus III Supermicro P4SPA+ RUBY-9715VG2AR XP SP2 and above 9.03 SP2 and up or 9.06 and up IDE 9573 IDE 9574 IDE 9576 High Density Logger (PCI) Branch Extensions Logger PC620G4 F501LF 2003 SP1 and above 9.01 SP7 and up or 9.06 and up IDE 9573 IDE 9574 SCSI D291 RUBY-9715VG2AR 2003 SP2 9.06 SP5 IDE 9576 ANOR Write DVD 5.1.2.6 ANQ3 AN3D ANQ3 AN3D ANOR ANQ3 AN3D Write DVD 5.1.1.2 Write DVD 5.1.1.2 Write DVD 5.1.2.6 Write DVD 5.1.1.2 Write DVD 5.1.1.2 NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87 ANQ3 AN3D Write DVD 5.1.1.2 DVD Firmware ANQ3 AN3D Write DVD Version Write DVD 5.1.1.2 Appendix NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83
IMPORTANT Using different types of DVD models in dual archiving configuration is not supported.
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A
NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM
NOTE: This hot fix applies only to NiceLog ISA 8.80 Logger systems with DVD IDE devices and Prox1560 CPU cards.
Problem Description
After the Windows IDE/ATAPI Port driver receives a cumulative total of six time-out or cyclical redundancy check CRC errors, the driver gradually reduces the communications speed (transfer mode) from the highest to lower DMA modes. If the driver continues to receive excessive time-out or CRC errors, the driver eventually reduces the transfer mode to the slowest PIO mode.
Solution Description
The PIO mode problem is solved by installing a newer Ali IDE driver and by applying the registry patch which strengthens immunity of the OS in downgrading of ATAPI transfer mode by receiving CRC errors or excessive time out from IDE Devices.
Appendix A: NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM
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Implementation on the Logger Server

To implement the PIO Mode Hotfix on the Logger server: 1. Reboot the system: enter the BIOS settings and press Delete during the machine boot process. 2. In the BIOS, navigate to the INTEGRATED PERIPHERALS menu. 3. Enable the On-Chip IDE Controller for the Secondary IDE channel (use the -/+ buttons to
toggle the options).

a.
In the subsequent UDMA Mode fields, set all IDE devices on each channel to Auto.
Figure A-1 INTEGRATED PERIPHERALS Menu
b. Press Esc to exit the INTEGRATED PERIPHERALS menu. c.
Press F10 to save the changes to the BIOS (press y in response to the BIOS prompt).
4. After the machine restarts, right-click My Computer and select Manage.
The computer Management window appears.

5. From the System Tools section, select Device Manager. 6. Double-click IDE ITA/ATAPI controllers.
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7. Right-click Secondary IDE Channel and select Enable to enable the Controller IDE driver.
Figure A-2 Enabling the Controller IDE Driver
8. Shut down the system. 9. Disconnect the IDE cable from DVD device/s. 10. Power up the system. 11. Run the idew2k141.exe file to install ALI-IDE driver version 1.41 (this file must be taken from the ISA_PIO_Mode_Hotfix folder in the package from the following link:
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/D VD%20Updates%20Package.zip
12. Shut down the system. 13. Connect the IDE cable to DVD device/s. 14. Power up the system. 15. Apply the registry patch by running the ISA_PROX_UDMA_Fix.reg file (this file must be taken from the ISA_PIO_Mode_Hotfix folder in the package from the following link:
16. Restart the machine.
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To Verify steps: 1. From the System Tools section, select Device Manager. 2. Double-click IDE ITA/ATAPI controllers. 3. Right-click Primary IDE Channel and select Properties.
The Primary IDE Channel Properties window appears.

4. Select the Advanced Settings tab and verify that:
Transfer Mode is set to DMA (if available). Current Transfer Mode for Device 0 is set to Ultra DMA Mode. Current Transfer Mode for Device 1 is set to not applicable.
5. Right-click Secondary IDE Channel and select Properties.
The Secondary IDE Channel Properties window appears.

Figure A-3 Secondary IDE Channel Properties Window
Transfer Mode is set to DMA (if available). Current Transfer Mode for Device 0 is set to Not Applicable. Current Transfer Mode for Device 1 is set to Not Applicable.
7. Restart the Logger Operating System.
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B
NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM
NOTE: This hotfix applies only to NiceCall Focus II systems with DVD IDE devices and PC620G4 SBC cards.
Problem Description
After the Windows IDE/ATAPI Port driver receives a cumulative total of six time-out or cyclical redundancy check CRC errors, the driver gradually reduces the communications speed (transfer mode) from the highest to lower DMA modes. If the driver continues to receive excessive time-out or CRC errors, the driver eventually reduces the transfer mode to the slowest PIO mode.
Solution Description
The PIO mode problem has been solved by applying a registry patch which strengthens immunity of the OS in downgrading of ATAPI transfer mode by receiving CRC errors.
Appendix B: NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM
87

To implement the PIO Mode Hotfix on the Logger server: 1. Reboot the system: enter the BIOS settings and press Delete during the machine boot process. 2. In the BIOS, navigate to the INTEGRATED PERIPHERALS menu. 3. Enable the On-Chip IDE Controller for the Secondary IDE channel (use the -/+ buttons to
toggle the options).

a.
In the subsequent UDMA Mode fields, set all IDE devices on each channel to Auto.
Figure B-1 INTEGRATED PERIPHERALS Menu
b. Press Esc to exit the INTEGRATED PERIPHERALS menu. c.
Press F10 to save the changes to the BIOS (press y in response to the BIOS prompt).
4. After the machine restarts, right-click My Computer and select Manage.
The computer Management window appears.

5. From the System Tools section, select Device Manager. 6. Double-click IDE ITA/ATAPI controllers.
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7. Right-click Secondary IDE Channel and select Enable to enable the Controller IDE driver.
Figure B-2 Enabling the Controller IDE Driver
8. Shut down the system. 9. Power up the system. 10. Apply the registry patch by running the NCF2_UDMA_Fix.reg file (this file must be taken from the NCFII_PIO_Mode_Hotfix folder in the package from the following link:
11. Restart the machine.
To Verify steps: 1. From the System Tools section, select Device Manager. 2. Double-click IDE ITA/ATAPI controllers. 3. Right-click Primary IDE Channel and select Properties.
The Primary IDE Channel Properties window appears.

Transfer Mode is set to DMA (if available). Current Transfer Mode for Device 0 is set to Ultra DMA Mode. Current Transfer Mode for Device 1 is set to not applicable.
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5. Right-click Secondary IDE Channel and select Properties.
The Secondary IDE Channel Properties window appears.

Figure B-3 Secondary IDE Channel Properties Window
Transfer Mode is set to DMA (if available). Current Transfer Mode for Device 0 is set to Not Applicable. Current Transfer Mode for Device 1 is set to Not Applicable.
7. Restart the Logger Operating System.
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C
Updating DVD Firmware
NOTE: If there is more than one DVD device, both devices need to be updated.
To update DVD firmware 1. Run the ldmulti.exe file (the file must be taken from the IDE_9573_FW folder in the package
from the following link: http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/D VD%20Updates%20Package.zip

2. Select the DVD device for which the Firmware has not yet been updated (old Firmware
versions are represented by the letters xxxxAZ.

Figure C-1 Example of Old Firmware Version
3. Click DownLoad. 4. Select 9573-C New FW and double-click EANQ3.BIN

Figure C-2 9573-C New Firmware
Appendix C: Updating DVD Firmware
91
The download begins.

NOTE: DO NOT turn the power off for the DVD drive before the Down Load complete message appears. 5. When download has completed properly and the Down Load complete message appears, click OK.
Figure C-3 9573-C Down Load Complete Message
6. From the Download Utility window, click Research and verify that the DVD device firmware
has been updated (new firmware is shown by the letters xxxxxANQ3).

Figure C-4 Download Utility Window
7. If there is more than one DVD device, perform Step 2 through Step 6 for the other DVD
device.
8. Restart the Logger Operating System. NOTE: In Windows 2000 Operating Systems, after the system restarts, the following message appears prompting you to restart the system.
Click Yes to proceed. 9. When the Operating System has restarted, navigate to: C:\Program Files\Write DVD!\Driver 10. Double-click the Install.exe file to run it.
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The DVD driver is re-installed on the updated devices.

NOTE: For High Density Loggers with Windows 2003 Operating Systems, the following message appears.
Click Yes for each device with the re-installed driver. 11. From the System Tools section, select Device Manager. 12. Verify that the DVD devices have been re-installed as both disk drives and DVD/CD-ROM
devices.
Figure C-5 Verifying DVD Devices have been Re-installed
NOTE: If one of the devices under DVD/CD-ROM drives does not appear as a disk drive, but only as a CD-ROM drive, right-click the device and uninstall it. Restart the system immediately and perform Step 11 and Step 12 again.
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Archiving Devices and Media Reference Guide

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Archiving Devices and Media Reference Guide

Insight from Interactions TM

Modification Date May, 2007

Modification Date November 2009

Archiving Devices and Media Reference Guide (Rev. A6)

Archiving Devices and Media Reference Guide (Rev. A6)

Archiving Devices and Media Reference Guide (Rev. A6)

Blank page for double-sided printing.

Overview.......................................................................................................................... 12 Approved Archiving Devices......................................................................................... 14

Archiving Devices and Media Reference Guide (Rev. A6)

NiceCall Focus III

NiceLog High Density Logger

NiceLog High Density Logger Plus

Interaction Capture Unit

Alliance MX Integrated Recorder

NICE VoIP Logger

Branch Extensions Logger

Archiving Devices and Media Reference Guide (Rev. A6)

Archiving Devices and Media Reference Guide (Rev. A6)

Approved Archiving Devices

Approved Archiving Devices

DVD IDE DVD IDE DVD IDE DVD SATA AIT-I

IDE IDE IDE SATA SCSI

Sony SDX-460V Sony SDX-400C

Archiving Devices and Media Reference Guide (Rev. A6)

Approved Archiving Devices

Sony SDX-550V Sony SDT-9000/NI

HP EB660A#106 (C7438A) HP DAT72 EB625A#106 (C7438A)

Archiving Devices and Media Reference Guide (Rev. A6)

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Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Approved DVD Archiving Devices

Approved DVD Archiving Devices

Approved DVD Media

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Approved DVD Media

Table 2-1: Approved DVD Media (Continued)

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

DVD Media Maintenance

Only attach approved paper labels to disc media.

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

DVD Media Cleaning

IMPORTANT This section is only relevant for non-cartridge media!

To clean DVD media:

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Chapter 2: DVD Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Blank page for double-sided printing.

Chapter 3: AIT Archiving Devices

Archiving Devices and Media Reference Guide (Rev. A6)

Approved AIT Archiving Devices

Approved AIT Archiving Devices