Exam Title

: Nortel 922-098 : Communication Server 1000 Rls. 5.0 Troubleshooting

Version : R6.1

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1. A customer has installed a Communication Server 1000 Rls. 5.0 system with 800 IP telephones. All telephones at the site are registered to a single stand-alone Signaling Server. This site has three media cards installed. During peak hours, the customer reports IP telephone registration failures. What would you add to the network to ensure full redundancy for IP telephones? A. a redundant Call Server B. a Layer 2 ethernet switch C. TPS Follower Signaling Server D. additional DSP resources in the form of daughterboards or VGMC cards Answer: C

2. While attempting to log into a Communication Server 1000 Rls. 5.0 system using Element Manager, you receive the following message: WEB3003: Destination IP address cannot be reached, initial RPC fail. Which signaling server command will verify that both the ELAN link is established and the Call Server IP address is correct? A. Use stat elnk from Overlay (LD) 137. B. Use pbxLinkShow from "oam>" shell of the Signaling Server. C. Use the stat elnk command from "oam>" shell of the Signaling Server. D. Use the itgCardShow command from the "oam>" shell of the Signaling Server. Answer: B

3. A company has a multi-site Communication Server 1000 Rls. 5.0 system located in Mexico. There are two sites serving as a Main Office (MO) with three Branch Offices each. All systems are networked via a managed IP backbone. You have just received a trouble report indicating a network failure at one of the MO locations. Where can you configure the Public Switched Telephone Network (PSTN) as an alternative route to maintain inter-office communications until the network failure is addressed? A. in Overlay (LD) 14 (trunk definition) using the CLI B. in Overlay (LD) 16 (Route Data Block) using the CLI C. in Overlay (LD) 86 (Route List Block [RLB]) using the CLI D. in the Gatekeeper Server using Gatekeeper Element Manager
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 Answer: C

4. A customer has recently deployed a Communication Server 1000 Rls. 5.0 Branch Office solution. You want to verify that the onsite technician has enabled and defined the Network Connection Server (NCS) parameters correctly. Which Network Routing Service link should you access to view the NCS settings? A. NRS server B. tools C. endpoints D. H323 GW settings Answer: D

5. A customer has recently deployed a Communication Server 1000 Rls. 5.0 system. While verifying the system configuration, you find that the customer inadvertently failed to change the default IP address of the Call Server Ethernet Link (ELNK) host. After modifying the ELNK host, which Overlay (LD) is used to re-enable the ELNK? A. LD 17 B. LD 97 C. LD 117 D. LD 137 Answer: C

6. A customer has installed several Communication Server 1000 Rls. 5.0 systems that are distributed throughout the same city. The company auditor travels between offices using the Network Virtual Office feature. While visiting one location, the auditor forgot the login sequence and was locked out. Which action should you take to resolve this problem immediately? A. Telnet to the Media Gateway Controller (MGC) as Administrator and reset the user's password. B. Access the Network Routing Service (NRS) node via a web browser and override the user default password. C. Log into the Call Server and disable and then re-enable the Terminal Number of the local telephone TN in Overlay (LD) 32.
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 D. Direct connect to a serial port on the Signaling Server and change the user Station Control Password (SCPW) in Overlay (LD) 11. Answer: C

7. A customer has changed the PWD1 on the Call Server and is unable to log into the Voice Gateway Media Card (VGMC) with the new password. You do not want to reboot the MC, because the site is a Call Center with a very high call volume. Which action would you perform to synchronize the password between the Call Server and the MC? A. Disable and re-enable the Media Card Ethernet ports. B. Disconnect and reconnect the Media Card TLAN cable. C. Perform an LD 43: Equipment Data Dump on the Call Server. D. Re-install the database on the Media Card Compact Flash. Answer: C

8. A Call Center reports that its callers are receiving an overflow tone and are experiencing blocked calls during peak office hours. After reviewing the zone parameters in Overlay (LD) 117, you have determined that all IP telephone users in the company are assigned to Zone 8, a shared zone. Which action should you take to ensure that the Call Center traffic have dedicated bandwidth resources? A. Ensure that IP telephones in the Call Center are assigned to a private zone. B. Change the CODEC assignment for IP telephones in the Call Center to G.711. C. Verify that IP telephones in the Call Center register to the Failsafe Signaling Server. D. Install a dedicated Media Gateway Controller (MGC) for IP telephones in the Call Center. Answer: A

9. A customer has a Communication Server (CS) 1000E High Availability (HA) system at their site. The IP telephones are connected and registered to the CS 1000E HA system, but there is no dial tone on the telephones. Which action(s) should be taken to resolve the problem and restore dial tone? (Choose two.) A. Verify the S1 IP configuration on the IP telephones are set correctly. B. Verify the network configuration in LD 117 using the prt elnk command. C. Verify the Signaling Server is communicating with the active CPU using the pbxLinkShow command.
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 D. Verify the IP telephones are registered with the leader Signaling Server using the isetShow command. Answer: BC

10. After using the DSPselfTest command to initiate a Media Card self test, you observe that the self test has failed. How do you resolve this issue? A. Replace the Media Card. B. Warm boot the Media Card. C. Update the Media Card database. D. Replace the Media Card TLAN cable. Answer: A

11. During the installation of a new Communication Server 1000 Rls. 5.0 system, you notice that the Media Gateway Controller (MGC) is displaying E003. You also observe a system message MGC0011. This combination indicates that the link between the MGC and the Call Server is down. The CP-PM Call Server is installed and running properly. Which step should you take next to determine the cause of the problem? A. Check the IP configuration and network connections. B. Turn the power to the Layer 2 switch off and then on. C. Press the reset button on the faceplate of the MGC Card. D. Press the reset button on the faceplate of the CP-PM Call Server Card. Answer: A

12. A technician is maintaining a Communication Server 1000E system and needs to verify the ethernet port settings on the MGC card, including the autonegotiation settings, duplex, port speed and port mirroring status. Which command displays the port settings for the external and internal interfaces on the MGC? A. mgcinfoshow B. mgcdbshow C. ethspeedshow D. ethportshow Answer: D

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 13. You have been dispatched to a Communication Server 1000 Rls. 5.0 customer site to replace a faulty Media Card. While replacing the card, you have determined that NVRAM in the card has become corrupted, preventing you from logging into the card. Which step should you take to resolve this issue? A. Re-seat the card and contact Nortel support for a new password. B. Reboot the Media Card and the Signaling Server to reset the password. C. Access the card BIOS and issue the command: shellPasswordNvramClear. D. Go to LD 43 and perform an EDD to synchronize the passwords for the entire system. Answer: C

14. A field technician is experiencing a problem with the Signaling Server (SS) while installing a new Communication Server 1000 Rls. 5.0 system. You have been asked to access the SS remotely to help diagnose the problem. Which will provide you with the most appropriate troubleshooting connection? A. Access the SS directly from the Element Manager with the following

URL:http://LeaderSignalingServerIP/. B. Connect a dial-up modem to the serial port of the SS to allow the support person Command Line Interface (CLI) access. C. Connect a modem router to the ELAN port on the Signaling Server to allow support person CLI access. D. Connect a dial-up modem to the serial port of the Media Gateway and have the support person dial-in and establish a PPP session to enable access to the Element Manager. Answer: B

15. A company plans to have a Communication Server 1000 Rls. 5.0 network that includes a Main Office (MO) and a Branch Office (BO). Both sites have Coordinated Dialing Plans (CDPs) and are connected via virtual trunks. Long distance calls originating from the Branch Office are not being routed correctly. In the Gatekeeper, which should you verify using Element Manager to correct this problem? A. Ensure that the BO is the tandem endpoint for the MO. B. Ensure that the MO as the tandem endpoint for the BO. C. Ensure that all Numbering Plan Areas (NPAs), international numbers, and CDP steering codes are defined at the BO. D. Ensure that the MO is the default route for CDP and international calls and that all NPA ranges will need
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 to be defined at the MO. Answer: D

16. A Nortel customer enabled SIP/TLS between two Communication Server (CS) 1000E Rls. 5.0 systems and can conference SIP calls between Nortel IP telephones but cannot conference in third party SIP telephones. Which change in LD 14 is required on all SIP trunks to allow the conferencing of third party SIP telephones? A. CLS - MSBT B. CLS - MSAW C. CLS - CMSD D. CLS - MSNV Answer: D

17. You are installing an additional IP Media Gateway (IPMG) for a customer with a multi-site Communication Server 1000 Rls. 5.0 network. You have configured the system for survivability in Overlay (LD) 117. However, when the link is taken down between the IPMG and the Call Server, the system is not going into survivability mode. Which task was most likely missed after the Media Gateway Controller (MGC) was configured for survivability? A. The Call Server was not initialized. B. The Media Gateway Controller (MGC) was not rebooted. C. A data dump was not performed in Overlay (LD) 43. D. The IP address for the IPMG was not defined in Overlay (LD) 17. Answer: C

18. A company has Communication Server 1000 Rls. 5.0 systems at the Main Office (MO) and at several remote sites. IP telephone users at the remote sites connect to the MO over the WAN. The customer has received reports from remote site users of choppy or clipped voice. You suspect that the impaired voice quality is due to packet loss. Which device message or error log should you review first to determine the cause of the problem? A. Call Server
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 B. Gatekeeper C. Media Card D. Signaling Server Answer: A

19. A Communication Server 1000 Rls. 5.0 customer has received reports from outside callers that occasionally there are loud bursts of static interfering with conversations. Upon further investigation and monitoring, you have determined that this noise is present on all PRI trunk cards in the system. The Media Gateway Controller (MGC) log file did not provide any additional information to help you resolve the problem. Which step should you take next to determine the root cause of the problem? A. Check for loose cabling on a digital trunk card. B. Upgrade MGC loadware/firmware to the next release. C. Determine if there was a Signaling Server hardware failure. D. Look for a clock controller failure in one of the Media Gateways. Answer: D

20. A customer is reporting impaired voice quality for interzone IP telephone calls that communicate via an H.323 Virtual Trunk. You want to verify that the interzone bandwidth strategy is best bandwidth (BB). Which Element Manager link would you access to verify the interzone bandwidth strategy? A. zones B. bandwidth C. customers D. routes and trunks Answer: A

21. A multi-site Communication Server (CS) 1000M Rls 5.0 system is networked to a third-party IP-PBX via IP Peer Networking. Calls from the CS 1000M to the third-party switch have recently started to fail on about 10% of call attempts during the busy hour. Fast busy is experienced and far-end does not ring. Which three actions should you take to determine the root cause of these call failures? (Choose three.) A. Verify the Network Class of Service (NCOS) settings for the system against the routing requirements.
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 B. Verify that all the IP telephones used on the failed calls are registering and functioning normally. C. Verify that the link between the Network Routing Service (NRS) and the Fail Safe Signaling Server is operational. D. Determine if the third-party switch users are experiencing similar or other problems when they originate calls to the CS 1000M system. E. Check logs and Operational Measurement (OM) reports to determine if there is a network alarm or call-blocking (call volume/bandwidth) problem to third-party switch. Answer: ADE

22. You have received a report of instances of choppy speech or gaps in conversations from a Communication Server 1000 Rls. 5.0 customer. Which setting(s) should you verify to isolate the cause of the problem? A. Verify that the same CODEC is used for all IP telephones. B. Verify that the Packet Delay Variation (PDV) is set to zero (0). C. Verify that the amplitude of the echoed signal is less than the round trip delay. D. Verify that the ports to which the IP telephones are connected are set to Auto-negotiate. Answer: D

23. A customer has a Communication Server (CS) 1000 Rls. 5.0 system at the main campus and another at a remote site. Remote IP telephone users are reporting call failures, such as dropped calls and a fast busy tone, during peak office hours. Which action should you take to determine the root cause of the call failures? A. Print a Terminal Number Block and verify that all IP telephones have the same Class of Service (CLS) access restriction. B. Access Operational Measurement (OM) reports in Element Manager to see if a network alarm or call blocking problem is indicated. C. Examine the Trunk Group Access Restrictions (TGAR) settings for the IP telephones against the routing requirements in the Route Data Block. D. Determine if the third-party switch users are experiencing similar or other problems when they originate calls to the CS 1000 system.
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