2011

COMPANY OVERVIEW

C.H.G Ebusiness BPO, Inc. 7/20/2011

COMPANY OVERVIEW

Our companys mantra is to deliver global business solutions at competitive rates to whomever and wherever in the world. We operate synergistically with our partners, helping them achieve their goals faster than they realize and giving them an affordable respite from labour and capital-induced costs.

COMPANY OVERVIEW

TABLE OF CONTENTS

ABOUT EBUSINESS BPO, INC. CORPORATE MANAGEMENT STATISTICS LOCATION & TECHNOLOGY LIST OF SERVICES CONTACT INFORMATION

COMPANY OVERVIEW

ABOUT EBUSINESS BPO, INC.

Founded by three California-based entrepreneurs, Ebusiness BPO Inc. first began operating in 2009 as a call center specializing in both outbound telemarketing and inbound customer service, and as an outsourcing firm providing backend office solutions like outsourced accounting and administrative work. Currently on its second year of operations, the company has grown from 7 pioneer agents to nearly 200 employees so as to accommodate the influx of clients and the growing demands of our service markets. We have served clients mainly from North America, United Kingdom, Australia and Singapore. Altogether, our list of ongoing clients has reached more than a dozen with new accounts opening up at the start of June 2011. Our clients include credit card companies, accounting firms, Americas biggest surplus exporter and payday loan companies, one of Australias biggest telecom companies, a UK lead generator company, Singapore insurance firms, and private individuals with various web-based commissions. We serve these clients straight from our operations facility in Cebu City, replete with a conference room, a training room, a pantry, a managers office, a control room, a server room and approximately 400 workstations with computer, headset and VOIP provisions. One unique quality of Ebusiness BPO is that its owners employ a hands-on management strategy, which enables the detection of any oversight in the operations. This hands-on management strategy also allows for solutions to be immediately provided whenever unforeseen problems arise. Our companys mantra is to deliver global business solutions at competitive rates to whomever and wherever in the world. We operate synergistically with our partners, helping them achieve their goals faster than they realize and giving them an affordable respite from labour and capital-induced costs.

COMPANY OVERVIEW

CORPORATE MANAGEMENT

Scott E. Johnson
PRESIDENT

Mark E. Johnson
VICE PRESIDENT

Almira S. Absin
DIRECTOR OF OPERATIONS

COMPANY OVERVIEW

STATISTICS
Call and Contact Types Overall Percentage Breakdown
20% 40% Outbound Telemarketing Inbound Customer Service 40% Technical Support

Percentage Breakdown per Call/Contact Type

COMPANY OVERVIEW

LOCATION & TECHNOLOGY

Ebusiness BPO Inc. is headquartered at Cebu City, Philippines, in an Information Technology Building situated at the citys most lucrative district, the Cebu Business Park. The Cebu IT Tower 1 is duly accredited by the Philippine Economic Zone Authority and at the 15th floor of the building, you can find our 400-seater headquarters. All the workstations have Voice over Internet Protocol (VOIP) capabilities. Our Automatic Call Distribution (ACD) system guides, manages and then distributes queued calls evenly to agents. The moment an agent finishes a call, one of the calls from the queue will automatically be dispatched to this direction. ACD can queue five calls at a time, ensuring a continuous flow of calls which will then be channeled towards collecting agents. Calls are straight from the US with both Eastern and Pacific connections. All these connections are supported by five T3 circuit channels made of standard bundled glass fiber instead of the usual thin copper. Our computers use Linux and Microsoft Windows (i.e. XP Service Pack 2, Windows 7 and Windows Vista) operating systems with .net framework 2.0. For our servers, we use the following operating systems:

Mail server: CENTOS MSSQL server: Windows 2003 MYSQL Server: CENTOS PHP Web Server: CENTOS ASP.net Web Server: Windows
2003

Predictive Dialer: UBUNTU Server Asterisk Server: UBUNTU Server PABX: CENTOS Chat Server: CENTOS CRM server: CENTOS

We use EyeBeam, X-lite, ViciDial or Magic Jack VOIP softwares for our voicebased services, while we use various types of commercial softwares for non-voice campaigns such as QuickBooks online (for accounting) and Express Scribe (for transcribing).

COMPANY OVERVIEW

LIST OF SERVICES
SALES ASSISTANT SERVICES

Lead Generation Customer Databases Lead Verification Appointment Setting Manage Voicemail Manage Follow-ups Sales Force Management Manage campaigns

ACCOUNTING AND BOOKKEEPING SUPPORT

CUSTOMER SERVICES

Customer Service Live Chat Support Email Management Help Desk Follow up Calls Pre-Sales Queries Event planning/organization support

Entering PO's and Invoices on Quickbooks (online) Organizing finances on Excel Spreadsheet Entering information on propriety accounting software Start-up to advanced bookkeeping Large CPA accounting staff

MARKETING SUPPORT Online Marketing:

Search Engine Optimization (SEO) Pay Per Click Marketing Data mining

TECHNICAL SUPPORT Technical Helpdesk ISP Support Windows Support Basic Desktop Support Inbound calls Antivirus Support Internet Support MS Office Support

Offline Marketing:

Marketing Collateral Development Direct Mail Marketing Content Writing

COMPANY OVERVIEW

RECRUITMENT/HUMAN RESOURCE SUPPORT

Search Job seekers Websites Send information packages Schedule and conduct interviews Conduct Preliminary interviews Make Follow-up Calls Send emails and post ads

ADMINISTRATIVE SERVICES

Calendar Management Front Desk Management Appointment Setting Scheduling Editing and Proofreading Transcription and File Conversions

CONTENT ASSISTANT SERVICES

Website Articles Blogs Press Releases White Papers Website Content Training Material Marketing Collaterals E-book

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COMPANY OVERVIEW

CONTACT INFORMATION

EBUSINESS BPO, INC.

15TH Floor, Cebu IT Tower Corner Archbishop Reyes and Mindanao Streets Cebu Business Park Cebu City, Philippines 6000

TOLL FREE: 1.866.583.2811

WEBSITE: http://www.ebusinessbpo.com

EMAIL: support@ebusinessbpo.com

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