John Christopher Bal Chapter 1 Introduction o o o o o Supply chain Production of goods vs delivery of goods Process management Managing a process

ess to meet demand Process variation

Scope of operations management Why learn OM o Career opportunities

Operations management and decision making o o o o o o o Models Quantitative approach Performance metrics Analysis of trade-offs A systems approach Establishing priorities Ethics

Patrick Comilang Historical evolution of OM o o o o o The industrial revolution Scientific management Human relations movement Decision models and management science Influence of Japanese manufacturers

Key trends and issues in business

o o Chapter 2

The need to manage the supply chain Elements of supply chain management

Introduction Competitiveness o Why some organizations fail

Geneva Torrefiel Mission and strategies o o o Strategies and tactics Strategy formulation Global strategy

Operations strategy o o Strategic operations management decision areas Quality and time strategies

Implications of organization strategy for operations management Transforming strategy into action: the balanced scorecard Productivity o o o Computing productivity Factors that affect productivity Improving productivity

Ronaldo Fernando Chapter 3 Introduction Behavioral aspects of project management o o o Nature of projects Key decisions in project management The project manager

o o o o

Behavioral issues Project champions Certification The pros and cons of working on projects

Project life cycle Work break down structure Planning and scheduling with Gantt charts PERT and CPM o o Network diagram Network Conventions (AOA)

Deterministic time estimates A computing algorithm o Activity-on-arrow

Melanie Ocasla o Network Conventions (AON)

A computing algorithm o o Activity-on-Node Computing Slack Times

Probabilistic time estimates Determining path probabilities Simulation Budget control Time-cost trade-offs: crashing Advantage of using pert and potential sources of error Critical chain project management Other topics in project management Project management software

Risk management

Evette Llorente Chapter 4 Introduction Features common to all forecast Elements of a good forecast Steps in forecasting process Forecast accuracy Approaches to forecasting Forecasts based on judgment and opinion o o o o Executive opinions Sales force opinions Consumer surveys Other approaches

Forecasts based on time-series data o o o o Nave methods Techniques for averaging Other forecasting methods Techniques for trend

Efren Natanauan o o o Trend-adjusted exponential smoothing Techniques seasonality Techniques for cycles

Associative forecasting techniques o o o Simple linear regression Comments on the use of linear regression analysis Curvilinear and multiple regression analysis

Monitoring the forecast Choosing a forecasting technique Using forecast information Computer software in forecasting