BMC Performance Digest

Performance: Productivity: Improvement 2010 June

1 , K o f o w o r o l a C r e s c e n t , I k e j a La g o s http://www.brandmatrixng.com . info@brandmatrixng.org . +234 08033503248

Volume 1 Issue 1

What is performance Management

Austin Eginong Williams
INSIDE THIS ISSUE 1 1 2 3 What is Performance Management? Why is performance Management important? Performance Organization Performance Excellence Management frameworks What gets measured, get done; and you celebrate success when you know what should be measured. Every high performing organization has systems in place that track, evaluate and monitor organization performance over a specified time frame. Thus performance management is a systematic measuring and monitoring of organizational progress against corporate target as cascaded down to business as well as operational level of an organization. This process is carried out using clearly defined methodology and framework that daily capture employees performance which is either automated or manually done. These tools could be the Balanced Scorecard, Activity Base Costing, ManagerAssistance, CRM, and ERP; depending on the performance objective of the organization. Minimize the Burden while Maximizing Value. Performance management is the systematic process of: planning work and setting expectations, continually monitoring performance, developing the capacity to perform, periodically rating performance in a summary fashion, and rewarding good performance.

And you celebrate success when you know what should be measured. What get measured gets done. Minimize the Burden
while Maximizing Value.

Why is performance Management important

Decision making in every organization is an ongoing process and to answer the questions of daily strategic decision making of what, where, how, when and why an organization must have a performance measurement system that aid such decision making. The fitness of an organization is combination of analysis derive from different perspectives [financial, customer, business processes and learning and growth]. The ability of an organization to have a system in place that captures its daily operational activity and report such in a more informed perspective distinguishes the organization from competition thus keeps the organization ahead of the competitive edge. All fortune 500 companies are managed and run daily on the performance measurement structure called the balanced Scorecard. Resources both human and material must be managed wisely. Rewarding and recognizing top performers can only be objectively carried out with performance management system. Training budget will channel to right areas and needs that will eventual impact on the overall performance of the organization. Clarity and understanding of expectations are made explicit, enhancement of knowledge and skills a priority and a continuous process.

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Performance Excellence Management Organization Measurement yardstick

Performance Measures

should be something that the organization needs to learn so we can answer the question: How well are we doing?

According to Baldrige analysis, all performance excellence organizations must examine its operations in line with the above diagram. The simple question we ask all forward thinking organizations is: Are you making progress as planned? All organizations that desire to stand out must be making progress in above seven areas otherwise there is a serious need for a detail examination and evaluation of your company. For application of the above methodology using structured analysis questionnaire, email us for further discussion. A performance excellence organization must have an integrated approach to organizational performance management that results in Delivery of ever improving values to customers and stakeholders, contributing to organizational sustainability; Improvement of overall organizational effectiveness and capabilities; and Organizational and personal learning.

...performances drive organization.

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Below is a performance management framework called the balanced scorecard and this framework is adoptable to any size of organization including not-for profit organizations.

We are in business for you and we will work with you to translate your strategic focus into more actionable and measurable objectives. We do this through preconsulting, consulting and post consulting phases that will involve assessment, training, design, implementation, training and post follow up. Our automated system is depict below using the BSC designer software and for a 30 days free trial, kindly contact us or visit our website for more information.

We are in business for you and we will work with you to translate your strategic focus into more actionable and measureable objectives.

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References: 2010, BSC Designer Baldrige, 2010 Performance Excellence Organizations

BMC Performance Digest