AJAY SAINI

156, Mahavir Enclave, Dwarka Road, New Delhi -110045, India 91-011- 9999027728 (M) Email: ajay.saini27@Gmail.com Executive Summary

13 years of experience in setting up and managing reliable and efficient Information Systems for Organizations as Head of the function. Responsibilities in the development of technical strategies and Application solutions, system development, controlling outsource development partners, managing in-house teams spread across multiple locations, systems administration, database administration, network operations, project management and service delivery support. Expertise in Enterprise Applications and Infrastructure, project management,, complex multi-site networks design and installation, network & System administration, with hands on experience on different OS like Windows NT, Windows 2000,Windows 2003,SAP R/3,MS- SQL, Terminal Clients, Firewalls, Antivirus Solutions, Vendor Management, strategic operational planning, IT budgeting and Leading big teams of Infrastructure Support Professionals.
EDUCATIONAL QUALIFICATION

MS in Computer Software Systems from Birla Institute of Technology & Science, (BITS Pilani) INDIA; - Work-Integrated Learning Program. (2007-2009) (CGPA-6.45) Awarded Excellent Grade in Dissertation M.Sc (IT) Master of Science in Information Technology from Karnataka State University (Scored 74%), Mysore; through NIIT. (2003-2005). PGDBA equivalent to MBA from Symbiosis Institute of Management Studies, SIMS. (Scored 60%), Pune - INDIA. (2000- 2003).
GNIIT (Three years Graduate Diploma in Computer Science, Scored 78%) NIIT - Academy, New Delhi. (1996-1999).

Graduate in Commerce from Delhi University, New Delhi, India ( 1995-1998)

Certification: Microsoft certified System Engineer (MCP, MCSE 2000) Cisco Certification Training (CCNA) from Aptech, New Delhi in 2001 IT Service Management (ITIL) Foundation Certificate by OGC, UK - Dec, 2007 Project Management (PMP) Training from Astrowix Inc- A PMI Certified Global Registered Education Provider [R.E.P.] USA

Key Technology Initiatives Implemented A Snapshot Local Area Networking & Wide Area Networking o Designing, Planning & Implementation Routers & Switches VSATs, ISDNs,Wi-Max, Wi Fi, VPNs,MPLS VPN etc o Storage Area Network (SAN) Security and Disaster Recovering Cisco Firewalls,

Routers based security, Intrusion detection system Anti Spam Software, Anti Virus Software, High Availability Systems RFID based applications. GPS/SMS based System. Blackberry Server/Gateway/Integration. IP Telephony Handheld/Barcode based Application. Business Applications. Access Control/Bio-Metrics/DVR/CCTV/BMS/Telecom IBS Etc. Implemented software products for development using languages such as VB 6.0, Java, Microsoft Dot Net, reporting Tool Crystal Reports, SQL. o Lotus Notes o MS Exchange ERP Implemented o SAP, Navision o CRM Solution-Workflow o Others. Good understanding of Business Processes Budgeting Vendor Management Project Management and Implementation

Professional Experience Currently Associated with DTA Group as Group Head IT & Chief

Information Officer.
Responsibilities Include:Managing seven vertical businesses majorly into Retail/Airport Retail & Food Business, Airlines Aviation, Warehouse, and Airport Duty Free Goods etc.

Planning and maintaining IT team across different Business verticals. Plan and Maintaining the ERP Systems (Microsoft Navision for Three vertical businesss). Pro-actively planned the Re-implementation of ERPs for all three companies which was not as per business requirement and mapped properly. Setup B2B Portal/CRM Systems for Travel Businesss and Integration with Airlines Systems. Planned and Maintenance of IT infrastructure for entire Group. Setup Centralized helpdesk i.e Kaseya on ITIL based for all Group companies. Responsible for Setup and monitor of New IT Roll-outs of WHSmith retail Stores PAN INDIA.

 IT Strategies has been planned as per Business Growth of WHSmith Retail Stores PAN India. Assist the IT Managers of different verticals to make the IT Roadmap as Group Level. Designed/Planned in setting up 50 seater call center for Travel Business verticals. Planned for Business Intelligence tool for all three companies ERP server in-order to provide dashboards to CEO/MD to make better decisions. Roll-out Single Board Number PAN India Requirement from Reliance for Travel co. so that clients can reach to business in easy way( This was planned on behalf of for AIRARABIA and AIRASIA Airlines) Helpout from IT Perspective in setting up Warehouse for Two companies. Dealing with various vendors on ERP Support/Implementation, Telecom, Software partners, GMR-DIAL for Airport IT Operations & Management,WIPRO,AIRTEL,TULIP,TATA,RELIANCE,MICROSOFT,CISCO,HP, IBM and various other re-sellers and IT suppliers.

Head of IT Infrastructure & Software Projects. Deputed Onsite:IGI Delhi AIRPORT, joint venture Company GMR-Delhi International Airport Ltd & CELEBI Holdings Group Companies. (IGI International Airport Terminal Mgt Co ( CELEBI )) - Sep09 May 2010 with Celebi Cargo Terminal Mgt India pvt Ltd - July08 Feb 2011 with Accretive Computer Systems pvt Ltd

1. Reporting to the CEO India & IT Director-Turkey, Europe. 2. An active working relationship with the core technology verticals Relationships with Key Business leaders, IT Director, COO and other Senior leaders. Responsibilities Include: Fully responsible in defining strategy, Project designing, Cost involvement, Project implementation, and manage day to day IT operations. Responsible for the design, implementation and management of the IT Infrastructure -Software,
Hardware & Networking for IGI Delhi International Airport. Cargo Terminal & New Terminal-3. o Management of large IT Project, Designing IT from scratch for Celebi Holdings, GI Cargo Airport.

Responsible for maintaining critical Data Centers of present International Cargo terminals &
responsible for IT Projects delivery of Celebi for Delhi's New IGI T3 Airport.

Setup and Implemented Lotus Domino 8.5 Server, Blackberry, Active Directory,Anti-Virur,Barcode systems, Handheld Device, Telecom IBS Systems ,Integrated CRM Application, Workflow Application, IT Helpdesk, Wi-Fi Networks etc.

 Networking -LAN & WAN (FO,Lease Line, ISDN,VPN,Switch) for entire cargo Airport
comprises of area of 70 k Sq.ft.

Communication Polycom Video Conferencing System. OS - Windows, NT, Linux, AIX.

Server selection, sizing, installation & maintenance HP , IBM P6 server for SAP and HP DL 380 for Lotus Notes server RDBMS Oracle

Selection of IP and Analog CCTV, BMS, HVAC System Integrator Companies to tender the
work for IGI Cargo Airport. Co-coordinating with vendors / end users for day to day operations. Monitoring & reviewing the facility management awarded to different vendors. Saved around 50 lacs by reviewing the same. To Ensure IT services are delivered as per the signed SLAs with internal/external customers.

Preparing and obtaining approvals for IT Revenue, Capital and Manpower budgets based on
corporate guidelines.

Managing overall IT service delivery, SLA compliance by vendors and ensuring good levels of
services for all end users, customer, partners including user training.

Managing implementation of IT projects within time and budgets and delivering value and user
satisfaction. Responsible for monitoring and maintaining the Oracle databases & Application running in production environment which is the backbone of IGI Delhi Cargo Airport for Import/Export Operation.

Assist the Director IT Global Infrastructure, in IT Service & Business Relationship Management
function & IT operations for INDIA, Delhi & Mumbai Airport.

Prepare the Financial budgetary control for IT CAPEX and OPEX for all Celebi Companies and
asset management. Total IT Budget Planned for 2009-2010 is $4 million. Managing the complete IT function encompassing identification & successful introduction of IT systems to meet the business needs. -Lead the IT department in maximizing IT efficiencies through the establishment of best Practice techniques in administration and evaluating company processes finding more Efficient IT methods where applicable. Heading efforts to provide third level support to all IT Systems. Supporting corporate applications, hardware (including Cisco switch configuration) and software including CRM/WORKFLOW MGT/HR/CALL TICKETING SYSTEM/BarCode/Handheld Device Etc. -Managing IT related projects/ requirements and supporting the network infrastructure, General IT, system and Telecom administration process. - Interacted with service providers for connectivity on fiber optic solutions, preparing IT business plans/ facilities, application hardware, network and communications, providing high level service to end users, project management, network cum decision support system, software/application maintenance, WAN/LAN maintenance, intranet, planning IT strategies, budgeting and forecasting. Advise functional heads of on technology initiatives for enhanced productivity/competitiveness

and capture their requirements in the form of scope of work and agree delivery schedule for those projects.

WORK HISTORY:
Sep 2007- July 2008 with FCS Group (FedSoft Philippines, Inc) as ManagerTechnology; (Philippines, Manila) Jan05- June 06 as IT Consultant and June 06-Aug 07 as Lead IT for Knowcross Solutions India Pvt Ltd. (New Delhi, India) - Managing all aspects of IT infrastructure and architecture (e.g., Server/ Networks etc) - running it as well as ensuring that proper ongoing investments are made for the future. - Implemented customization projects based on the company's products TRITON for Hotels Around the Globe. - Co-ordinate with cross-functional team for deliveries. Heading efforts to provide third level support to all IT Systems & IT. Projects Implementation and Management for Major Branded Hotels Around the Globe. Responsibility to lead the delivery of all remote infrastructure management services across all the lines of business including messaging, networking and security, database administration, technical application support, system administration and 24x7 NOC functions and all supporting activities associated with remote data center management. Primary responsibilities include managing the quality of the services delivered from India and developing and implementing processes and procedures that will contribute to increased levels of availability and performance, decrease system faults, lower costs and ultimately higher levels of client satisfaction.

IT Project successfully implemented at: Hotels : Hyatt Regency Dubai, Royal Hideaway Mxico, Raffles Beijing-China, Hotel Mulia Jakarta-Indonesia, Park Hyatt Buenos Aires-Argentine The Park Hotel Group, TheLeela Hotel Goa & Bangalore, Park Royal Delhi, Oberoi Mumbai, Trident Gurgaon & Agra, . Company Name Duration Role HCL Technologies LTD TechNet Infosystems Private Limited Nov03 to Dec 04 May98 to Oct' 2003 Sr. Team Technical Specialist. System Administrator.

SKILLS AND ACCOMPLISHMENTS

Ability to understand and translate the Information Technology needs of the Organization. Responsible for establishing and Leading all Technology initiatives including Infrastructure scalability, Data Centre support, Application support, Applications & Infrastructure Project Management, Helpdesk Operations, Financial planning for IT and playing a Strategic role in leading the business from the Technological point-of-view. Focus being on building a strong backbone of communication at practical costs and to overcome the legacy problems with Applications & multilocation IT infrastructure. Build cost effective and stable solutions with active participation of the Internal Customers. Get approvals and Sanctions across the cross-matrix of reporting (Country, Regional and Global ITS in MNCs). Evaluate legacy systems of IGI Delhi Cargo Airport and recommend Optimal solutions either by sprucing up the existing system or transitioning to a new solution with Integrated solutions with Customs Department and Airport Terminal Operator. At Celebi, successfully working on transition the core application ICMS a legacy D2k application for Maintaining the Import and Export of Cargo Business from IGI Cargo Airport. Designed and provided inputs for the CCTVs both analog & IP based for Centralized Security Control & Storage for Delhi IGI Cargo Airport which will replace the existing analog CCTV Systems. Identified/procured/implement a centralized IT Helpdesk for tracking & resolution of issues reported across the Subcontinent and between Support Partners. FMS Contract has been finalized and awarded to WIPRO for maintaining the IT Level 1 & Level 2 Support for Delhi IGI Cargo Airport. Reviewing the facility management awarded to different vendors & Saved around 50 lakh by reviewing the same Structured the NDA & Contracts for all the Support Partners with defined SLAs. Working on replacing the existing Telecom EPBX Exchange from MTNL to AIRTEL in order to get more good service, Scalability and can able to design proper Telecom infrastructure accordingly the up gradation Plan. Implement & Configured the VPN solution on Checkpoint UTC 256 as per client requirement over Internet Lease line. Setup includes over 1500 nodes over single master domain running WIN 2K. LAN/WAN consist of HP server with RAID 5 implemented, Cisco Catalyst Gigabyte series switches consists of Managed and Unmanaged. Coordination with IT vendors / Service Providers for support of Hardware and software, Internet Lease line connectivity, AIRTEL for IPLC link, Consumables, AMC, Upgrades, Maintenancedowntimes, and Spares. Handling technology team to maintain LAN / WAN in Windows 2003 environment and Cisco 3500 series Switches and 3600 series Router. Upgraded from existing Symantec 10.0 Antivirus Server with Symantec Enterprise Suite 3.0 Antivirus server. Taking care of update virus pattern, schedule scans and trouble shoot.

Setup of SITA and World Tracer systems for T3 Terminal with Internet based and VPN Connectivity License from SITA which will be used for Txt messaging with different Airlines communications for Departure and Arrivals Status. At Knowcross took over the CRM Application Implementation which needs to integrate with Micros Fidelio, Blackbery & Smartphones successfully implemented with Major 5 Rated Hotels Around the Globe As per the Time Schedule and Plan. Design/Build/Setup of Knowcross IT Infrastructure from 50 users to 200 Users without any major burden on Cost and Procurements on IT Infrastructure.

TECHNOLOGIES and SKILLSETS ERP/CRM Databases Development Tools Intelligence tools Internet Networking Others Skill sets Protocols WAN Protocols Firewalls : Micros Fidelio,TRITON,SAP,Workflow CRM : ORACLE , DB/2, MS SQL, MS Access and FoxPro : Visual Basic, C++, Java. .Net : Business Objects, Crystal Reports : Java, .Net, : Windows, Novell Netware, Unix, Wi-Fi : MS Project, In-house Applications Development. : CISCO L2/L3 Router/Switch : TCP/IP, Ethernet, IPv4, IPv6, NetBEUI, SNMP, : Frame Relay, HDLC, PPP, X.25 : Fortinet, Checkpoint Firewall, Cisco ASA

PERSONAL ENRICHMENT Date of Birth Nationality : 31-12-1976 : Indian Marital Status : Married English, Hindi

Language Known :

Valid Passport No : H4833490; Valid till 2018 References Recommendation Letter(s), Academic & Work references are available upon request.

Date: Place :

( Ajay Saini )