PART A.

Outline the ways in which the director of Administration and corporate services and her team can ensure they provide an effective administration services to achieve Accents commitment to excellence. Answer. Introduction: As required in the program it is very essential to clearly define the way in which the Director of Administration and cooperate services at the Accents group, can achieve their quest for overall excellence and keep that commitment over time. Let us consider the fields that must be covered by the Director of administration. They are Knowledge Management, corporate governance, performance management system, top quality services, competition, education, culture, desire and commitment. In full relevance to the above stated topic it is important that we make full understanding of the following terms which I shall elaborate in the latter paragraphs. Top Quality Service and Continuing Education: One of the key factors in hospitality business is employees because the worth of human element of service and constant training and enhancement of skills for all staff at all levels are very essential according to which theorist? . To achieve this she has executed different learning and development programmes with the help of internal and external sources (learning and development manager) which helped her staffs understanding regarding quality service and to meet the guests expectation level. The programmes contains and focusing on both skill and attitude. She and the head of other departments personally accomplished various training programmes that had a very positive impact on their staffs manners and resulting on the service provided. These programmes also provide up to date market intelligence data for key decision makers. Definition of administration? Relevance to the question? Competition: Competition ??? Relevance to an effective administration service? is another very crucial element of all and they are not afraid of it. She and her team are prepared to face competitive challenges and to overcome these challenges. They are not scared from their competitors not due to haughtiness but due to the face that they have a plan which always helps them at the cutting edge of hospitality. Her team is always prepared for competition and will not wait for it to respond. They always welcome competition and respond by upgrading their services, renewing their facilities, build new ones and constantly improve their plans. Culture: She and her team believe that other hotels are trying twice as hard to give them a competitive challenge relevance?. She has managed to develop a cultural environment in which everyone has to be input something into the success and growth of the group. The term change is part of this culture according to which theorist? and they are not afraid to go for the extra step to remain a head of their competition. This will result a working environment in which all members of her team are involved in day to day running of her hotel and shared a sense of commitment to achievements of key performance indicators and goals.

Due to this continuous commitment to excellence the hotel is provided good facilities and services and satisfies even the most demanding international. Desire and Commitment:??? Relevance? This is one of the key factors for her success and leads towards continuous improvement according to which theorist? . She has a true commitment and heartfelt promise to herself that she will never back down when the going gets tough. She led the example of how strong leaders are dedicated to taking their business and their staff to higher levels of excellence no matter what it takes. Her involvement in every aspect has a great impact on her team resulting that all the managers and other staff were asked to identify the methods through which service quality could be improved. The suggestions towards continuous improvement from every single member of her team are taken into serious consideration which linked to the performance management system. Performance Management System: One of the most important factors that she can ensure of Accents success is by developing a performance measurement system. That system helped her team to identifying a number of discrepancies with the performance of her staff. This is done by performance appraisal system. Managing performance needs to reunite caring for and developing the people to make sure those departmental and organizational goals and objectives are accomplished. Managing performance needs to have a balance between compassion and accountability. She has done with supreme effectiveness by ensuring that directors of other departments are working together for the better outcomes and to support this system. How does this link in to an effective administration service? Standard Operating Procedures: A standard operating procedure is a company wide dignified structure to handle specific operational activities according to which theorist? . They are considered as a vital sustaining element in the formation of good planning and control within the growing company. She has adopted the new sets of standard operating procedures in very effective manner. She responsible to make sure that the current standard operating procedures make the groups operation more fruitful, effective and organized is carried by the directors of associate departments. Administrative Management: Administrative management is about organization information through people according to which theorist? . Information is middle ??? to all management processes and people are the resources who make best use of that information to add value. Jade walmington and all managers have some element of administrative management in their jobs. You have not capitalised upon this. Administrative management is a key part of the answer. Yu could have followed this up with a definition and then talked about Fayols five functions of management. Corporate Governance: definition? Jade Walmington knew the value of corporate governance and how

Accent is managed, in terms of the institutional systems and protocol meant to ensure responsibility and sound ethics. The concept encompass a variety of issues, including revelation of information to shareholders and board members, payment of senior executives, potential conflicts of interest among managers and directors, supervisory structures according to which theorist? . Customer Satisfaction: Customer satisfaction is one of the main issues in hotel business and she knew exactly the value of customer. As it is said that customer is a master. Accents business is totally depend on the satisfaction of the customers. She can ensure that Accents is on the path of success by providing all the facilities to satisfy their customers. Knowledge Management: Strategies and processes intended to identify, capture, structure, value, influence, and share an organization's rational assets to enhance its performance and competitiveness according to which theorist? Relevance?. It is based on two critical activities: (1) Capture and documentation of individual open and tacit knowledge (2) Its distribution within the organization. Outsourcing: Outsourcing is also one of the main reason behind cutting down expenses of Accents. She is aware of the value of outsorcing.Jade Walmington managing outsourcing and in house techniques very well in Accents Hotel. Conclusion: All above are main ways and techniques from which Jade Walmington and her team can ensure that they are on the path of success. The above consists of diverse information that has been thrown together and does not form a coherent whole. The question has not been answered and is totally descriptive. It is a final year degree level assignment and should be interspersed with plenty of theories and models. Part B. Commitment to excellence and continues improvement are two key themes of Accents culture and new management philosophy. Evaluate how organizations can achieve a commitment to excellence and continually improve their business practices and services. Answer. Introduction: We are going to define??? how organizations can achieve a commitment to excellence by good leadership, by effective team work, by performance measurement and by motivation which are further define below and how they can continually improve their business practices and services by installing some of the improvement techniques such as critical success factors, value chain analyses and business process re-engineering which are further explain as follow. Developing People and Teams: People are the elementary factor within any flourishingly and developing organization according to which theorist? . It is also quite obvious that organization is again nothing if you take away the people's motivation, commitment and ability to work together in well-organized teams. On the other hand, the success of an organization is depending on exciting

the people to work well, creatively and fruitfully. So the good and proper use and exploitation of people is very vital to an organizations success. Developing Of Quality Management System: The commitment to excellence generally benefits from having an effective Quality Management System (QMS). A Quality Management System is typically defined as: "A set of co-ordinate activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance." Customer expectations inevitably drive and define 'performance' criteria and standards. Therefore Quality Management Systems focus on customer expectations and ongoing review and improvement. Performance Measurement and Management you had this in the previous question. Different methods are exits to measure the organizational performance except of financial output. The focal point of modern measurement is essential activities, resources and other factors. Balanced Scorecard is one of the modern methods. The most vital step is reviewing the performance of an organization when originating the direction of the strategic activities. It is also very vital to know the strengths and weaknesses of the organization and as part of the Plan Do Check Act cycle, measurement plays a key role in quality and productivity improvement activities. The main reasons it is needed are: To make sure customer needs have been met To make sure to set reasonable objectives and fulfill with them To give standards for establishing comparisons To provide feedback for driving the improvement effort Effective and Inspirational Leadership: Leadership may be based on the personal qualities, or charisma of the leader and the manner in which influence is exercised. According to Whitehead, for example: The big word now linked with leadership is vision. The aptitude to see the bigger picture. To take long-term view. What the ultimate objectives of the association are and how people can work together to achieve them, perhaps the most important characteristic is that a good leader inspires people by creating a climate where it is ok for people to make mistake and learn from them, rather than what happen in the past which was to blame and punish them, leading from this position, they gain a higher level of communication from their people than mere compliance. There are many key elements which involved in Effective Leadership process. For the success of any organization trust, self assurance and effective communication plays major part. Leaders have to share information with other employees of organization such as where the company is standing now, what it has achieved yet and what is the performance of each individual employee. Leader has to help other employees as well to get the understanding of companys business marketing strategies, financial aspects and profitability and loss analysis. The contribution of each employee is very important so we should know the contribution of every employee in achieving companys goals and targets. Importance of Effective Team:
Comment [a1]: From a website but not

referenced Comment [a2]: This section and the section highlighted below has been taken from an unidentified source and not referenced. There are 8 other instances throughout your assignment where you have used words from another source and not cited/referenced them.

A team is defined as set of people who work together to accomplish a common objective and develop a particular team principle and existing work products that the members generate together. There are few positive characteristics of an effective team through which the team members perform their tasks more powerfully, economically, capably and fruitfully. The can also develop a particular idea and existing work products. An effective team has following characteristics. The leadership role is shared by team members. Team members of an effective team build up their own capacity of work. The members of an effective team always have a rota of daily routine and finished their tasks and works in a schedule time. Effective team always produces existing work stuff. Members of an effective team are jointly responsible for work stuffs. Business Process Reengineering (BPR): BPR is the most important technique in which organizations become more competent and modernize.BPR converts an organization in ways that directly affect performance. Critical Success Factors: We??? It should be a theorist. define critical success factors as the factors or actions required to make sure success your business. These factors have been used considerably to present or recognize a few key factors that required for an organization success. These factors refers to the limited number or areas where acceptable results make sure the successful competitive individual performance department or organization. Value Chain Analysis: Value chain analysis explains the activities that takes place in business and relates them to analysis of competitive strength of the business. Following are the two types of activities 1. Primary activities: are those that are concerned directly with creating and delivering a product 2. Secondary activities: are those which at the same time as they are and not directly involved in production, may increase effectiveness or efficiency Organization and Structure: To achieve the maximum commitment to excellence leaders have a winning business plan in place. They give the organizational structure that undoubtedly defines their vision, goals, and educational guidelines so that their staff knows management expectations and how these expectations will be measured. They offer the educational tools and guidance so their team to be victorious. Employees do respect management when their duties are clearly defined. Conclusion: If organizations have all these systems installed properly then they can work more effectively in the business environment. They are more committed to excellence and they can improve all their process and services successfully. You have not effectively answered this question. Bibliography:

X this is not appropriate for an assignment at this level. Your reading should be far wider than websites and should include textbooks and academic journal articles. 1. Laurie J. Mullins, Management and Organizational Behavior, Seventh edition, p. 283,291,304. 2. Gerry Johnson, Kevan Scholes and Richard Whittington, Exploring Corporate Strategy, Eighth edidtion. 3. Jill Collis and Roger Hussey, Business Research, Second edition. 4. http://www.teamtechnology.co.uk 5. http://rapidbi.com/management 6. http://www.businessballs.com 7. http://www.managers-net.com/administrativemanagement.html 8. http://lexicon.ft.com/Term?term=corporate-governance 9. http://www.businessdictionary.com/knowledge-management.html