1

Chapter 1

INTRODUCTION

Background of the Study Website is a connected group of pages on the World Wide Web regarded as a single entity, usually maintained by one person or organization and devoted to a single topic or several closely related topics (American Heritage Science Dictionary, 2002). The Internet and the World Wide Web surely will be listed among the most important and profound creations of human kind. Today, applications can be written to communicate with hundreds of millions of computers. The internet mixes computing to communications technologies. It makes work easier. It makes information instantly and conveniently accessible World Wide Web. There are many varieties of websites, each specializing in a particular type of content or use. In order to attract the attention of the users, the website must meet and give their expectations. Website effectiveness is when both the users and owners achieve their goals for the site. For the users, normally some kind of sequence is involved. Users must know about the site, then they find the site on the web, then they find the page they want, with the information they want. The website effectiveness can be evaluated by its criteria, including first impression, navigation, content and user satisfaction (List, 2006). Website Usability is the ease with which visitors are able to use a website. It is not just about making sure everything on the site works, but how quickly and easily

Usability of Colegio de Dagupan Website

visitors are able to make use of the site. Usability is a concern for marketers because of its potential impact, positive or negative on marketing metrics such as conversion rates, which in turn affect profitability (Nielsen, 2009). Usability measures the quality of a user's experience when interacting with a product or system-whether a Web site, a software application, mobile technology, or any user-operated device. In general, it refers to how well users can learn and use a product to achieve their goals and how satisfied they are with that process. Usability is typically measured by conducting usability testing. There are several measures of usability, including: effectiveness, efficiency, and satisfaction (Website Usability, 2010). Life in the 21st century is full of technological advancement and in this technological age it is very difficult for a business to survive without a website. Businesses without a website in today's date tend to lose large number of its potential customers. Each and every individual from a kid to an elderly person prefer the internet to look out for their desired products. A website has now become the means of generating more business than any other medium of advertising. Internet today is being used 24/7 and is accessible from every house. People are highly dependent on the internet for small and inconspicuous things like a pin or a paper. Today, everything needed is achieved at the click of a button (Importance of Website for a Business, 2006). By creating a website, a school is showing its commitment to mastering the new information and communication technologies for educational benefit. It is an inescapable fact, that in this competitive age, a school Website is a showcase that indicates to a

Usability of Colegio de Dagupan Website

prospective parent that a school is committed to achieving Government targets for getting students connected to the National Grid for Learning (Robinson, 2004). Schools are now putting up their own websites but they have yet to effectively utilize this technology to bring real benefits to their audience: students, parents, teachers, and school officials. A school website can be used for other than education means, school website can include information on the community and build links between businesses, families, and the schools (Moreno, 2008). Thus, by using website, there are also some problems that the schools and businesses encountered. Since, every business is unique, there will be no universal consensus on the exact priority of damage control measures required to correct or avoid self destructive business website problems. Site navigation, a common visitor complaint about most poorly designed schools or business website. Visitors will quickly leave a website when they cannot find the information that they came for. Information mistakes, focusing detailed information about specific aspects of the business on specific website will provide valuable information to each visitor. Each visitor is searching for specific answers to specific questions. Accessibility mistakes, an accessible website design is simply following the goals of the World Wide Web. Although information on every website should be fully accessible to people with disabilities, most website designers ignore this important website component. Slow web servers, this results in very sporadic performance based on the activity of other sites. Broken Links, if the site has nonfunctioning links, this causes problem (McLaughlin, 2010).

Usability of Colegio de Dagupan Website

On the other hand, the University of Sheffield, UK is using a website where it serves as a key method for communicating and engaging with a wide external audience including potential students, partners and members of their community. Their goal is to provide information, documents, and resources to school officials, to survey school officials on various issues and topics in education and provide polling reports, to inform school officials regarding the quality and opinions of school products and services, and to allow school officials to communicate with each other in a professional chat room format. In the Philippines, almost all universities have websites. They build a website for educational information for their students, employees and for other visitors of the site. At present, Colegio de Dagupan is using a website (www.cdd.edu.ph) used by students and employees for searching necessary information and activities of the school. According to Engr. Bon Bryan D. Velasco, MIS Administrator of Colegio de Dagupan, there are some problems encountered by the Colegio de Dagupan website. This includes, unable to upload files due to server error, security, Internet connection, server maintenance, low bandwidth, network traffic, naming convention of files, and file management. From the researchers perspective, Colegio de Dagupan website and other business or school websites have the same problem. Therefore, the researchers have come up with this study entitled Usability of Colegio de Dagupan Website to determine the users evaluation regarding the website of Colegio de Dagupan.

Usability of Colegio de Dagupan Website

Conceptual Framework The conceptual framework of the study is reflected in the paradigm as shown in Figure 1. The inputs of this research are the extent usability of Colegio de Dagupan website in terms of effectiveness, efficiency and satisfaction, and the significant difference on the extents of usability of the Colegio de Dagupan website as perceived by students and employees. The process to be done is through descriptive-survey research, gathering of information, analysis of information, float the questionnaire and evaluation of data gathered. Since the study focuses on the usability of Colegio de Dagupan website, the researchers will make a survey using questionnaire. Through this method, the researchers will determine and analyze what are the necessary improvements needed in the development of the website. The output of this research is the Usability of Colegio de Dagupan Website.

Usability of Colegio de Dagupan Website

The extent usability of Colegio de Dagupan website in terms of: a. effectiveness; b. efficiency; and c. satisfaction Descriptive-survey Gathering of Information Analysis of Information Float the Questionnaire Evaluation of Data Gathered

Usability of Colegio de Dagupan Website Usability of Colegio de Dagupan Website Feedback

The significant difference on the extents of usability of the Colegio de Dagupan website as perceived by students and employees.

Figure 1 Research Paradigm

6

Statement of the Problem The researchers aim to find answers on the problems to the study entitled, Usability of Colegio de Dagupan Website. Specifically, it aims to answer the following questions: 1. What is the extent of usability of Colegio de Dagupan website in terms of: a. Effectiveness; b. Efficiency; and c. Satisfaction? 2. Is there a significant difference on the extents of usability of the Colegio de Dagupan website as perceived by students and employees? Hypotheses There is no significant difference on the extents of usability of Colegio de Dagupan website as perceived by students and employees. Significance of the Study The purpose of this study is to evaluate the usability of the Colegio de Dagupan website that will be beneficial to the following: Colegio de Dagupan. Since, Colegio de Dagupan markets the school through its website, this study will make the institution competitive and marketable. The result of this study will enhance the level of performance of website of Colegio de Dagupan in terms of usability and through this, the institution can enhance their services to the users. Administrator. The study will provide information to the administrator on what improvements that are needed in order to make the website more usable.

Usability of Colegio de Dagupan Website

Students. Students need to be involved with the website from its early creation. It will serve as a resource, and they will be able to use the website in searching information about their grades and schedules that they needed. Employees. The website will serve as a resource for them, and they will be able to use it in searching information about dates and types of school activities, and in academic matter. This may also served for searching students. Researchers. The researchers may acquire knowledge and understanding on the study usability of Colegio de Dagupan website. They can also use the website as a resource for information research. Scope and Limitations The study focuses on evaluating the usability of Colegio de Dagupan website in terms of effectiveness, efficiency, and satisfaction, and significant difference on the extents of usability of Colegio de Dagupan website as perceived by employees and students. There are many users of the website, however, only the students and employees of Colegio de Dagupan will be the respondents due to accessibility and ease for data gathering. Definitions of Terms This research study on usability of Colegio de Dagupan website has the following definition of terms: Colegio de Dagupan Website. It is the system used by the institution to provide information to the users.

Usability of Colegio de Dagupan Website

Effectiveness. The degree to which a system fulfills its intended purpose, and supports its users by enabling accurate and complete task performance. Efficiency. The resources expended by a system's users in achieving accurate and complete task performance. Satisfaction. The capability of the software product to satisfy users in a specified context of use. Usability. A term used to denote the ease with which people can employ a particular tool in order to achieve a particular goal. Website. A collection of web pages that are accessed through the Internet. `

Usability of Colegio de Dagupan Website

10

Chapter 2

REVIEW OF LITERATURE

Website A website is a collection of web pages (documents that are accessed through the Internet), such as the one you're looking at now. Generally, people look at websites for two primary reasons: To find information they need, and to complete a task. A website is a means of communication, and it is only successful when its message is received by the intended user (Web Hosting Information, 2010). Dela Rosa (2001), A Web site is a related collection of World Wide Web (WWW) files that includes a beginning file called a home page. A company or an individual tells you how to get to their Web site by giving you the address of their home page. From the home page, you can get to all the other pages on their site. Since site implies a geographic place, a Web site can be confused with a Web server. A server is a computer that holds the files for one or more sites. A very large Web site may be spread over a number of servers in different geographic locations. Management Centre International Limited (MCIL) (2003), Effective websites generate an environment that is logical and does not confuse the user. A site with excellent content and facilities will be wasted if the user cannot find and access the information or facilities that they want.

Usability of Colegio de Dagupan Website

11

Website Usability Bevan (2001)s article, "Usability: the extent to which a product can be used by specified users to achieve a specified goals with effectiveness, efficiency and satisfaction in a specified context of use".Usability: a set of attributes that bear on the effort needed for use, and on the individual assessment of such use, by a stated or implied set of users. Millions of Web sites offer users information, goods, services, and entertainment. But many of these sites are difficult to use, do not work properly, and ultimately do not attract or keep users. By following a usability engineering process, users' abilities to find information and satisfaction with Web sites improve significantly. Usability measures the quality of a user's experience when interacting with a product or system-whether a Web site, a software application, mobile technology, or any user-operated device. In general, it refers to how well users can learn and use a product to achieve their goals and how satisfied they are with that process. Usability is typically measured by conducting usability testing. There are several measures of usability, including: effectiveness, efficiency, and satisfaction (Website Usability, 2010). Web usability is the effectiveness, efficiency and satisfaction with which users can achieve tasks on a Web site. It incorporates many aspects including functionality, structure, information architecture and content. These all affect the ease in which a Web site can be used by its intended audience. Users look for a Web site that is easy to learn, easy to use and that helps them achieve their defined goals. It is crucial to the success of a Web site for the user to regard your Web site as a positive experience that meets their needs (Usability Process, 2008).

Usability of Colegio de Dagupan Website

12

Usability Measures Bevan and Macleod (2007), Choosing usability measures a description of the quality of use should consist of appropriate measures of user performance (effectiveness and efficiency), and of user satisfaction. Because the relative importance of components of usability depends on the context of use and the purposes for which usability is being described, there is no general rule for how measures can be combined. It is normally necessary to provide at least one measure for each of the components of quality of use, and it will often be necessary to repeat measures in several different contexts. Measures of effectiveness relate the goals or sub-goals of using the system to the accuracy and completeness with which these goals can be achieved. Measures of efficiency relate the level of effectiveness achieved to the expenditure of resources. The resources may be mental or physical effort, which can be used to give measures of human efficiency, or time, which can be used to give a measure of temporal efficiency or financial cost, which can be used to give a measure of economic efficiency. Measures of satisfaction describe the perceived usability of the overall system by its users and the acceptability to the system to the people who use it and to other people affected by its use. Measures of satisfaction may relate to specific aspects of the system or may be measures of satisfaction with the overall system. Extent of Usability Travis (2005), Usability is the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use. Note the three components in this definition: Effectiveness,

Usability of Colegio de Dagupan Website

13

Efficiency, and Satisfaction. Effectiveness is the accuracy and completeness with which customers achieve their goals. Efficiency is the accuracy and completeness of goals achieved in relation to resources. To come up with an efficiency rating, it needs to measure how long people take to complete the task. Satisfaction is the freedom from discomfort and positive attitudes toward the use of the system. Measures of satisfaction are then taken using a questionnaire. Usability is the extent to which users can access the functionality of a system with effectiveness, efficiency, and satisfaction to achieve specific goals. Employing

user/human-centered design processes helps ensure that products or systems are highly usable and meet users' needs. These processes emphasize and utilize the user perspective throughout design, development, and test. Effectiveness is the degree to which a system fulfills its intended purpose and supports its users by enabling accurate and complete task performance. Efficiency is the resources expended by a system's users in achieving accurate and complete task performance. Satisfaction is the user's perceived acceptability of the system (Usability, 2007). Usability Testing Usability testing measures the suitability of the software for its users, and is directed at measuring the effectiveness, efficiency and satisfaction with which specified users can achieve specified goals in particular environments or contexts of use. Effectiveness is the capability of the software product to enable users to achieve specified goals with accuracy and completeness in a specified context of use. Efficiency is the capability of the product to enable users to expend appropriate amounts of

Usability of Colegio de Dagupan Website

14

resources in relation to the effectiveness achieved in a specified context of use. Satisfaction is the capability of the software product to satisfy users in a specified context of use (Usability guidelines, 2006). VNET5 (2001), Evaluation of user satisfaction aim to discover what people think and feel about using a website, to assess the perceived quality of use. It is based on asking people to share their experiences and opinions, usually in as structured way by responding to specific spoken or written questions. This literature will serve as a guide and supporting information of the researchers to the study Usability of Colegio de Dagupan Website.

Usability of Colegio de Dagupan Website

15

Chapter 3

METHODOLOGY

Research Design The researchers used descriptive-survey. Descriptive research answers the questions what, when, where, who and how. It often the best approach is to conduct a survey investigation. Descriptive survey is a method that deals with everything that can be counted and studied. It is used for frequencies, averages, and other statistical calculations (Trochim, W.M.K, 2006). Survey usually used to find the fact by collecting the data directly from population or sample describe the nature of existing condition or look forward the standards against existing condition or determine the relationship that exists between specific events. It uses various tools to collect the data from population or samples. They are ranging from observation, interview to questionnaire (Survey Research, 2008). This method was deemed appropriate, since the study will only describe the usability of Colegio de Dagupan website by conducting a survey from its users the students and employees of the school. Sources of Data There are one hundred (100) respondents of this study, fifty (50) students and fifty (50) employees regarding the study usability of Colegio de Dagupan website. The researchers will use a statistical technique which is the stratified sampling. It is the

Usability of Colegio de Dagupan Website

16

process of grouping members of the population into relatively homogeneous subgroups before sampling (Stratified Sampling, 2004). Instrumentation and Data Collection The questionnaire will be distributed by the researchers among the one hundred (100) respondents of Colegio de Dagupan, from school year of 2010 to 2011 to evaluate the usability of Colegio de Dagupan website. It has the advantages of being inexpensive, require no testing equipment, and results reflect the users opinions. When written carefully and given to actual users who have experience with the system and knowledge of design, surveys provide useful feedback on the strong and weak areas on the usability of a design. The distribution of questionnaires will be done personally by the researchers. The contents of the questionnaire will be the measures of usability: effectiveness, efficiency, and satisfaction, and the significant difference on the extents of usability of Colegio de Dagupan website as perceived by students and employees. Five instructors of different Universities in Pangasinan will validate the questionnaire. The following scale was used to evaluate the usability of Colegio de Dagupan website. Arbitrary Value 5 4 3 2 1 Descriptive Equivalent Excellent Very Good Good Fair Poor

Usability of Colegio de Dagupan Website

17

Tools for Data Analysis The researchers will use a statistical tool in analyzing the data on the Usability of Colegio de Dagupan Website. For statement of the problem number 1 (one) and 2 (two), weighted mean is being used to analyze the gathered data. T-test is also used to determine the significant difference on the extents of usability of Colegio de Dagupan website as perceived by students and employees. The following likert scale will be use to interpret the computed weighted mean. Arbitrary Value 5 4 3 2 1 Statistical Limit 4.21-5.00 3.41-4.20 2.61-3.40 1.81-2.60 1.00-1.80 Descriptive Equivalent Excellent Very Good Good Fair Poor

Usability of Colegio de Dagupan Website

18

Chapter 4

DISCUSSION OF FINDINGS

1. Extent of Usability of Colegio de Dagupan Website a. Effectiveness Table 1, shows the survey results conducted by the researchers, which was based on the extent of Usability of Colegio de Dagupan Website in terms of Effectiveness. The computed total Average Weighted Mean (AWM) was 3.89 that implies Very Good. This reveals that the respondents evaluation scores well in terms of its Effectivity. The task output of the users succeeds in achieving their goals when working with the website. Figure 2 displays the graph of extent of Usability of Colegio de Dagupan Website in terms of Effectiveness. Question number one (1) has the value of 4 that implies Very Good according to the computed weighted mean. It represents the highest percentage of evaluation of the respondents among the six (6) extent of Effectiveness. Question number three (3) has the value of 3.69 that implies Very Good according to the computed weighted mean. It represents the lowest percentage of evaluation of the respondents.

Usability of Colegio de Dagupan Website

19

Table 1 Extent of Usability of Colegio de Dagupan Website in terms of EFFECTIVENESS (n=100) Students Weighted Mean 1.94 Employees Weighted Mean Description 2.06 Very Good

Usability Variables 1. Accuracy of Information Sources of Information and factual data clearly listed and available. 2. Security The website includes adequate provisions for protecting the security of the files and other confidential information. 3. Responsiveness The website responds to your actions as expected. 4. Understandability The purpose of the website is understandable. 5. Interoperability Interfaces of website are completely understood. 6. Suitability Quality of Website in having the properties that are right for a specific purpose. Over-All Average Weighted Mean

Description Very Good

1.84

Very Good

2.06

Very Good

1.89

Very Good

1.8

Very Good

1.92

Very Good

2.03

Very Good

1.98

Very Good

1.94

Very Good

1.92

Very Good

1.97

Very Good

3.83

Very Good

3.95

Very Good

Usability of Colegio de Dagupan Website

20

Figure 2 Extent of Usability of Colegio de Dagupan Website in terms of Effectiveness b. Efficiency Table 2, shows the survey results conducted by the researchers, which was based on the extent of Usability of Colegio de Dagupan Website in terms of Efficiency. The computed total Average Weighted Mean (AWM) on the extent of Efficiency was 3.74 that implies Very Good. This reveals that the respondents evaluation scores well in terms of its Efficiency. Ability of the users to accomplish when performing through the website has a minimum expenditure of time and effort. Figure 3 displays the graph of extent of Usability of Colegio de Dagupan Website in terms of Efficiency. Question number six (6) has the value of 3.82 that implies Very Good according to the computed weighted mean. It represents the highest percentage of evaluation of the respondents among the six (6) extent of Efficiency. Question number

Usability of Colegio de Dagupan Website

21

one (1) has the value of 3.56 that implies Very Good according to the computed weighted mean. It represents the lowest percentage of evaluation of the respondents. Table 2 Extent of Usability of Colegio de Dagupan Website in terms of EFFICIENCY (n=100) Students Weighted Description Mean 1.75 Very Good Employees Weighted Mean

Usability Variables 1. Time in completing task Time spent per completing task is not too long. 2. Accessibility All users can have equal access to information and functionality. 3. Operability Everybody can use the website. 4. Behavior Clicking links did not spawn new windows. 5. Utilization Proportion of the available time that the website is operating. 6. Productivity Productivity of the surface within the operational time through an expected behavior style utilizing the minimal resources. Over-All Average Weighted Mean

Description

1.81

Very Good

1.81

Very Good

1.9

Very Good

1.84

Very Good

1.96

Very Good

1.92

Very Good

1.87

Very Good

1.89

Very Good

1.87

Very Good

1.94

Very Good

1.88

Very Good

3.72

Very Good

3.76

Very Good

Usability of Colegio de Dagupan Website

22

Figure 3 Extent of Usability of Colegio de Dagupan Website in terms of Efficiency c. Satisfaction Table 3, shows the survey results conducted by the researchers, which was based on the extent of Usability of Colegio de Dagupan Website in terms of Satisfaction. The computed total Average Weighted Mean (AWM) on the extent of Satisfaction was 3.76 that implies Very Good. This reveals that the respondents evaluation scores well in terms of its Satisfaction. The website fulfills the contentment of the users needs and expectation. Figure 4 displays the graph of extent of Usability of Colegio de Dagupan Website in terms of Satisfaction. Question number two (2) has the value of 3.84 that implies Very Good according to the computed weighted mean. It represents the highest percentage of evaluation of the respondents among the five (5) extent of Satisfaction.

Usability of Colegio de Dagupan Website

23

Question number five (5) has the value of 3.68 that implies Very Good according to the computed weighted mean. It represents the lowest percentage of evaluation of the respondents. Table 3 Extent of Usability of Colegio de Dagupan Website in terms of SATISFACTION (n=100) Students Weighted Mean Description 1.9 Very Good Employees Weighted Mean 1.84

Usability Variables 1. Availability The website is available 24 hours or 7 days a week. 2. Acceptability The overall facilities of website are acceptable. 3. Recoverability Mistakes can be easily and quickly recovered. 4. Maturity Provide a road map for success tailored within the appropriate category. 5. Tolerance The website has the capacity of recognizing the opinions, practices, or behavior of others. Over-All Average Weighted Mean

Description Very Good

1.9

Very Good

1.94

Very Good

1.94

Very Good

1.84

Very Good

1.89

Very Good

1.86

Very Good

1.85

Very Good

1.83

Very Good

3.76

Very Good

3.72

Very Good

Usability of Colegio de Dagupan Website

24

Figure 4 Extent of Usability of Colegio de Dagupan Website in terms of Satisfaction

Significant difference on the extents of Usability of Colegio de Dagupan Website as perceived by students and employees. Table 4 Effectiveness of Colegio de Dagupan Website as perceived by students and employees Mean Students Employees 3.83 3.95 Standard Deviation 1.26 1.30 Mean Difference -0.12 T-Value Decision

-0.47

NS

Table 4 shows that in terms of Effectiveness, between the students and employees, there is a difference of -0.12, but statistically analysis shows that using t-test (Independent) at 0.05 level of significance the null hypotheses is accepted which means

Usability of Colegio de Dagupan Website

25

that the difference between the extent of effectiveness as perceived by students and employees is not significant. Table 5 Efficiency of Colegio de Dagupan Website as perceived by students and employees Mean Students Employees 3.72 3.76 Standard Deviation 1.22 1.24 Mean Difference -0.04 T-Value Decision

-0.162820491

NS

Table 5 shows that in terms of Efficiency, between the students and employees, there is a difference of -0.04, but statistically analysis shows that using t-test (Independent) at 0.05 level of significance the null hypotheses is accepted which means that the difference between the extent of efficiency as perceived by students and employees is not significant. Table 6 Satisfaction of Colegio de Dagupan Website as perceived by students and employees Mean Students Employees 3.792 3.724 Standard Deviation 1.15 1.13 Mean Difference 0.068 T-Value Decision

0.298478328

NS

Table 6 shows that in terms of Satisfaction, between the students and employees, there is a difference of 0.068, but statistically analysis shows that using t-test (Independent) at 0.05 level of significance the null hypotheses is accepted which means

Usability of Colegio de Dagupan Website

26

that the difference between the extent of satisfaction as perceived by students and employees is not significant.

Usability of Colegio de Dagupan Website

27

Chapter 5

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

Summary This study evaluated the extent of Usability of Colegio de Dagupan Website in terms of Effectiveness, Efficiency and Satisfaction. The evaluation of the respondents regarding its Usability of Colegio de Dagupan Website has been analyzed by the researchers. It also intends to answer the significant difference on the extents of Usability of Colegio de Dagupan Website as perceived students and employees. For the purpose of the study, one hundred (100) respondents were asked to answer the survey question for better result. Fifty (50) students and fifty (50) employees who are aware and using the website. The researchers used the descriptive survey method of research using questionnaire as the main tool of gathering data. Average Weighted Mean was used in determining statistical result to clearly interpret necessary details from the evaluation made by the respondents. Further, t-test is also used to determine the significant difference on the extents of Colegio de Dagupan website as perceived by students and employees. Based from the evaluation of Colegio de Dagupan students and employees regarding the Extent of Usability of Colegio de Dagupan Website, the findings for the effectiveness, efficiency and satisfaction is Very Good. Average Weighted Mean (AWM) is 3.89 for effectiveness, 3.74 for efficiency, and 3.76 for satisfaction.

Usability of Colegio de Dagupan Website

28

For the significant difference on the extents of usability of Colegio de Dagupan website, using t-test (Independent) at 0.05 level of significance the null hyphotheses is accepted which means that the difference between the extents of effectiveness, efficiency, and satisfaction as perceived by students and employees is not significant. Conclusions 1. Extent of usability of Colegio de Dagupan website a. Effectiveness The extent of Usability of Colegio de Dagupan Website on these criteria, the respondents generally implies Very Good that the Colegio de Dagupan Website is Effective. The website provides accurate information, security, responsiveness, understandability, interoperability, and suitability. This reveals that the respondents evaluation scores well in terms of effectiveness of Colegio De Dagupan Website. b. Efficiency The extent of Usability of Colegio de Dagupan Website on these criteria, the respondents generally implies Very Good that the Colegio de Dagupan Website is Efficient. Time spent in completing task is not too long, the website is accessibility, operability; behave when it comes in clicking links, utilization of the time, and productivity. This reveals that the respondents evaluation scores well in terms of efficiency of Colegio De Dagupan Website. c. Satisfaction The extent of Usability of Colegio de Dagupan Website on these criteria, the respondents generally implies Very Good that the Colegio de Dagupan Website is

Usability of Colegio de Dagupan Website

29

Satisfying. The website provides availability, acceptability, recoverability, maturity, and tolerance. This reveals that the respondents evaluation scores well in terms of satisfaction of Colegio de Dagupan website. 2. There is no significant difference on the extent of effectiveness, efficiency, and satisfaction as perceived by students and employees. Recommendations Based from the findings and conclusions of this study, the following recommendations were presented. 1. Since, majority of the respondents evaluated the usability of Colegio de Dagupan website Very Good, the institution should maintain the performance of the website by making an evaluation every semester to presently update what are the necessary improvement will be more noticeably take an attention. 2. The same study may be conducted with larger sample, different groups of users to enhance more the usability of Colegio de Dagupan website. Evaluation of the website should be done on a frequent and regular basis, should consider needs of all user groups, and results should be used in website updating. 3. The administrator of the website should provide an online evaluation for those who visit the website. Some suggestions may also require determining the perception and some comments of the users.

Usability of Colegio de Dagupan Website

30

Appendices A Sample Questionnaire

To our valued respondents: This questionnaire is about the Usability of Colegio de Dagupan Website, which is being studied by the researchers for the development of this thesis as a requirement for the degree of Bachelor of Science in Computer Science. Your honest response will be of great help and will be appreciated. Your answers to this questionnaire will be treated to the strictest level of confidentiality. Thank you very much. Respectfully yours, The Researchers

QUESTIONNAIRE Name (optional)

Student Gender: Male

Employee

Female

Directions: Put a check mark [ ] on the column that corresponds to your evaluation. Please make use of the legend below as your guide. 5 Excellent 4 Very Good 3 Good 2 Fair 1 Poor

Usability of Colegio de Dagupan Website

31

Sample: 5 4 3 2 1 USABILITY VARIABLES 1. Accuracy of Information Sources of information and factual data clearly listed and available.

What is the extent of Usability of Colegio de Dagupan Website in terms of the following? A. Effectiveness USABILITY VARIABLES 5 4 3 2 1 Accuracy of Information Sources of information and factual data clearly listed and available. Security The website includes adequate provisions for protecting the security of the files and other confidential information. Responsiveness The website responds to your actions as expected. Understandability The purpose of the website is understandable. Interoperability Interfaces of website are completely understood. Suitability Quality of website in having the properties that are right for a specific purpose.

1.

2.

3. 4. 5. 6.

B. Efficiency USABILITY VARIABLES Time in completing task Time spent per completing task is not too long. Accessibility All users can have equal access to information and functionality. Operability Everybody can use the website. Behavior Clicking links did not spawn new windows. Utilization Proportion of the available time that the website is operating. 5 4 3 2 1

1. 2. 3. 4. 5.

Usability of Colegio de Dagupan Website

32

6. Productivity Productivity of the surface within the operational time through an expected behavior style utilizing the minimal resources.

C. Satisfaction USABILITY VARIABLES 1. Availability The website is available 24 hours or 7 days a week. 2. Acceptability The overall facilities of website are acceptable. 3. Recoverability Mistakes can be easily and quickly recovered. 4. Maturity Provide a road map for success tailored within the appropriate category. 5. Tolerance The website has the capacity of recognizing the opinions, practices, or behavior of others. Retrieved from: Metric Based Architecture to Enhance Software Usability, 2009 http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdf Comments and Suggestions: 5 4 3 2 1

Usability of Colegio de Dagupan Website

33

Appendices B Transmittal Letters

Usability of Colegio de Dagupan Website

34

Usability of Colegio de Dagupan Website

35

Usability of Colegio de Dagupan Website

36

Usability of Colegio de Dagupan Website

37

Usability of Colegio de Dagupan Website

38

Usability of Colegio de Dagupan Website

39

Usability of Colegio de Dagupan Website

40

Usability of Colegio de Dagupan Website

41

Usability of Colegio de Dagupan Website

42

Bibliography

American Heritage Dictionary, Retrieved 2002, from http://dictionary.reference.com/browse/website Business dictionary, Retrieved 2010, Definition of weighted mean, from http://www.businessdictionary.com/definition/weighted-average.htm Cunningham, L. Retrieved 2003, Nucleus Usability, from http://www.nucleus.co.uk/whatwedo/Nucleus_Usability.pdf David Travis, Measuring and tracking usability, Retrieved 2005, from http://www.simple-talk.com/content/article.aspx?article=186 de Bernardy, R, Retrieved 2004, Project management training and resources, from http://www.visitask.com/effectiveness-g.asp dela Rosa, M, Retrieved 2006, Website, from http://www.freeservers.com/WebHosting101/WhatIsAWebsite.html List, D. Retrieved 2006, Website Effectiveness, from http://www.audiencedialogue.net/webeval.html Nielsen, J, Retrieved 2002, Website Usability, from http://www.online.tusc.k12.al.us/tutorials/webuse/webuse.html Nigel Bevan and Miles Macleod, Usability measurement in context, Retrieved 2007, from http://74.6.146.127/search/cache?ei=UTF8&p=USABILITY%2C+EFFECTIVEN ESS%2C+EFFICIENCY%2C+SATISFACTION&u=www.usabilitynet.org/paper

Usability of Colegio de Dagupan Website

43

s/music94.pdf&w=usability+effectiveness+efficiency+satisfaction&d=aS1MJ_E UYGH&icp=1&.intl=us&sig=qmUFbjLwM1cK7DEfTdzj8w--2007 Metric Based Architecture to Enhance Software Usability, Retrieved 2009, from http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdf Moreno, G, Retrieved 2008, Delivering the benefit of a website to the school community, from http://www.microisv.com.ph/blog/delivering-the-benifit-of-a-website-to-theschool-community.html Pegasus infocorp, Retrieved 2006, Importance of Website for a Business, from http://www.pegasusinfocorp.com/resources/articles/importance_of_website_busin ess.html Usability, Retrieved 2007, from http://www.hf.faa.gov/Webtraining/Usability/u03_definition.html Usability guidelines, Retrieved 2006, from http://www.testingstandards.co.uk/usability_guidelines.html VNET5, Retrieved 2001-2003, Information Society Technologies, from http://www.vnet5.org/pub/approach/satisfaction.html Webwise, Retrieved June, 2004, Reasons for using the Internet in School, from http://www.amblesideprimary.com/webwise/whyweb.html

Usability of Colegio de Dagupan Website