Letitia Rachel.

J
600 004, INDIA

# 7/4, 2nd cross street, CIT Colony, Mylapore Chennai E-mail: letitia.rj@gmail.com Mobile: +

91 98841 78238

CAREER OBJECTIVE A MBA with a strong work ethic and a commitment to integrity with three years of experience. A self starter and a team leader with an excellent track record of academic, professional and social achievements. Will get the job done EDUCATIONAL QUALIFICATIONS Master of Business Administration, 2005 2007 Aggregate 75% SRM Institute of Science and Technology (Autonomous); Chennai, INDIA Electives chosen Finance and Human Resources Bachelor of Business Administration, 2002 2005 Aggregate 60% Womens Christian College, Chennai, - Affiliated to The University of Madras, INDIA. WORK EXPERIENCE

Customer Service executive June 2007 till date Canaan Press Private Limited, Chennai; INDIA
Canaan Press is one of the leading offset presses based in Chennai. They specialize in multi-color printing. Canaan prints books, magazines, annual reports, calendars, carton boxes, posters, stickers and flyers. Canaans conviction is that the delivery of quality products at competitive rates will always hold the key to success. Canaan also aims at customized individual customer care, commitment to time-lines and straight - forward business principles.

Responsibilities
Responsible for managing press operations right from procuring raw materials to finish. Responsible for solving pre-sales queries, providing customer service and ensuring a quality policy of minimal or zero defects. Managed multiple assignments. Maintained accounts payable, receivables, worker loans and advances. Ensured smooth operations of accounts receivables so that vendor payments were not affected. Attending customers and escalation calls .

 Conveying the customers requirements to the marketing team with regards to the printing process

Achievements
Transformed a dis-organized administrative set-up into a smooth-running operation by reorganizing hierarchy, eliminating unnecessary expenses and re-organizing work profiles of supervisors and key staff. Did an extensive research to identify the cause for marginal machine productivity and inability to sustain existing customers.. Coordinated with the sales team and several external vendors, clients and PR personnel of various organizations for introducing Canaan Press to new MNC customers.
PERSONAL DETAILS Date of Birth Nationality Passport Number Languages known : 14th May 1985 : INDIAN : E8231866 : English - Written and Spoken Hindi - To Speak Tamil - To speak