Echelon

Skylinks / Echelon Satellite Networks

www.echelonsatnet.co.uk

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Company overview
System integrator for VSAT hubs and networks across the Middle East, Europe and Africa Over 300 VSATs installed in the Middle East and beyond Specialist in equipment trading, import/export and consulting across the region with dedicated expertise and team in Iraq. Presence in 30 countries with HQ in U.A.E With the use of a truly global resource pool, Echelon and Skylinks are able to assign dedicated skills to any Installation or Support and Maintenance requirement.

Echelon

Activities are primarily focused on Field Service, which reflects the core capability of the company, supported by committed service levels Local support, and proficient technical staff, not call centres and trouble ticket queues. No hold-ups. No time zones. No excuses. Just truly dedicated VSAT Engineering.
www.echelonsatnet.co.uk
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Professional Services
Engineering Services
Network Design Equipment sizing Link Budgets Bandwidth Allocation design Network Management Schemes

Echelon

Requirement support
Support to Tenders Network architecture Technology watch Obsolescence monitoring

Requirement definition
GSM / 3G backhauling IP backhauling STAR / MESH / Hybrid networks

www.echelonsatnet.co.uk

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Case Example GSM Backhaul Network Rollout

Regulator
9 1
Universal Service Obligation Service Rollout authorisation

Echelon

8
Network Registration

7
Commissioning Support Service Calls

3b
Capacity Request

Operator
2
Requirements Design Validation

5
Integration Validation Testing

6
Capacity Allocation Network Acceptance

Integrator
4
Testing Delivery

3a

Link Budgets Purchase Order

Tech provider

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Field Support Engineering

Over 300+ installations completed and commissioned across Europe / Middle East / Africa System integration including :
Hardware provision and import procedures VSAT terminal installation Terminal commissioning under local VSAT licence regulations Frequency coordination services Network Management and monitoring Redundancy provision for backup purposes

Echelon

Site Surveys, Civil Works, Earth Station design Interface and Terrestrial / IP Network design Troubleshoot and Maintenance NOC coordination and Frequency allocation Dish re-pointing and re-calibration

www.echelonsatnet.co.uk

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Integration & Support aspects

Hub integration
Redundancy concept Monitoring & control concept NOC Interface concept Pre-integration of hub hardware

Echelon

Remote site integration

Installation aspects / Site surveys Support & Maintenance aspects Dedicated resource allocation

Training and handover

Local training provision

Support and maintenance / Local and Global

Local interface supported by SLAs Response times and escalation procedures

www.echelonsatnet.co.uk

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Field Service Offer

VSAT installations
Key Areas : Middle East / Europe / Africa Categorised by complexity Including transport to country capital

Echelon

Earth Station and Teleport / NOC setup + Special requests (e.g. tenders)
Requirement driven Prices on request at sales@echelonsatnet.co.uk

Support and maintenance

Key Areas : Middle East / Europe / Africa Categorised by complexity Monthly Subscription per site

www.echelonsatnet.co.uk

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Support and Maintenance SLAs

Committed levels of support Escalation according to intervention type Helpdesk Local and International Resource allocation and re-shuffle according to criticality Guaranteed response times Certified professional phone troubleshooting Remote assistance for NOC and Field Work Assistance to third-party service troubleshooting Hospital stock holding Locally and Centrally

Echelon

www.echelonsatnet.co.uk

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IP/Data Service Provision

Internet distribution from European backbone VPN / Direct connectivity for corporate users High reliability High speed backbone Multiple PoPs across Europe, Middle East and Africa Guaranteed response times Certified professional phone troubleshooting Remote assistance for NOC and Field Work Assistance to third-party service troubleshooting Hospital stock holding Locally and Centrally

Echelon

www.echelonsatnet.co.uk

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GSM Backhauling solutions

GSM /3G Backhaul over satellite
Carrier-in-Carrier Technology
Satellite Bandwidth optimisation E1 backhauling

Echelon

BTS / BSC / MSC design

Integration with existing architecture Global Network Monitoring

Abis optimisation
Provision of bandwidth optimisation devices

Voice Gateways
Provision of VoIP Gateways

TDMA optimisation
Voice / Group QoS Drop-and-Insert architectures

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Corporate connectivity solutions

Networking office locations
VPN Solutions
VPN Tunnelling over Internet

Echelon

IPLC
End-to-end solutions Last mile connectivity

Internet access
Broadband unlimited internet service

Proprietary Network Design

Server/Client applications Remote site management & monitoring

WAN integration
Complete integration in Global Corporate Network

www.echelonsatnet.co.uk

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IP Backhauling solutions
IP Backhaul solutions
Gateway installation
Commissioning End user Training On-site NOC operation & support

Echelon

STAR/MESH/Hybrid networks
Best fit solution for requirement

SCPC / TDMA
Multi-vendor support Global Network Monitoring solutions

Hub-based and hubless

According to Network design

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Middle East LAN

HQs in Dubai / UAE Key regional branches in Iraq (North and South) Over 25 staff across the region permanently employed Warehousing facilities in Dubai, Baghdad, Basra Servicing Oil & Gas, Government and corporate IT sectors

Echelon

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Key references

Echelon

HNS Hermes Datacom Divona SOC Petrofac Saudi MoFA BP Schlumberger Suleymania Immigration World Bank French Air Force

Halliburton

Direct on PC

World Bank

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Equipment Sourcing Offer

Distribution agreements via Skylinks
Satellite IP technology

Echelon

iDirect Master reseller agreement Silver level Comtech / Radyne Authorised distributor Paradise datacom Authorised distributor Hughes Network Systems Value-Added Reseller
Advantech Master reseller agreement Anacom Alga Microwave NJRC Master reseller agreement Prodelin Authorised importer and trader SinoAero China Reseller agreement

Satellite RF technology

Equipment clearance services

Using local staff and customs procedure Using official import licence from local partners
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Field Service Operations

Local Service contracts with resident workforce
Enables local contact and local support for all VSAT activities Support Service Level Agreements
Response times MTTR

Echelon

Enables multi-language troubleshooting access

Local support with targeted expertise

Training provision Site troubleshooting Site maintenance Network implementation Liaison with NOCs
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Programme Philosophy
Provide technical advice on design solution
Including technology type Including link budgets

Echelon

Procure (optionally) all necessary network equipment

Support integration at Customers premises in Oman

Customer Technical Mgt

Interface

Facilitate equipment import in country with local entity

Facilitate programme implementation and commissioning

Project Mgr (Technical)

Advise (optionally provide) on sources for satellite capacity

Based on Link Budget constraints

Design Team

Procurement Team

Integration Team

Provide installation and training services

Using local workforce and global expertise

Engineering

Subcontracts

Install + Support

Manage maintenance aspects, handover and operations support

With local and global support centres

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Programme Philosophy
Provides requirement Contracts Decides on Scope of Supply
Demand processes Supply processes

Echelon

End Customer

e.g. ITA

Interfaces , manages and supports

Account Holder

e.g. Omantel

Defines requirement e.g. Echelon Satnet UAE

Provides local solution Advises on IP Service Provider Decides on install team Advises on Equipment Specs According to scope of supply

Provides resources to

Provides resources to

Provides resources to

Procurement staff
Buys and distributes

Local Staff
Owns or manages

Integration staff
Owns or manages

Equipment Manufacturers
www.echelonsatnet.co.uk
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Local Manpower

Service / Capacity Providers Field Service Partners

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Service commitments
Programme quality aspects
Design review process Project Office Central Management of resource Internal document management

Echelon

Installation service quality aspects

Accreditation form Global VSAT forum Microsoft / Cisco certified engineers

Support and maintenance quality aspects

SLAs for support including escalation procedures Trouble ticket system managed centrally in the UAE
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