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Tech Etiquette
Rising number of Internet-connected mobile devices lead to poor mobile manners
Editors Note
LEANORA MINAI
Leanora.Minai@duke.edu
Contents
Cover: Tech Etiquette
Are you paying more attention to email than colleagues during meetings? An estimated 75 percent of U.S. adults say mobile manners are worse now than a year ago.
f youve wanted to test-drive a new commute to work, Dukes offering a convenient opportunity. GoPass. Duke is providing the free public bus pass to all students and eligible staff and faculty. GoPass allows for unlimited rides on DATA, Triangle Transit, Capital Area Transit and C-Tran (the town of Carys transit service) at no charge to the rider. Thats right. No charge. Think of the savings by not paying for fuel and parking. To be eligible for GoPass, employees must work on East, West, Central or the Medical Campuses; on the American Tobacco Campus; or within one-half mile of East, West, Central or Medical campuses. Duke created this partnership with Triangle Transit to help alleviate traffic and parking congestion around Dukes main campus and medical center, said Brian Williams, Dukes transportation demand management coordinator. Learn more about GoPass and Duke employee Kristina Troost, who plans to get a GoPass, on Page 7. ** ** ** In other transit news this month, Dukes new car-sharing provider is WeCar, which is operated by Enterprise Rent-A-Car. The change to WeCar comes after customers asked for more options as part of a campus carsharing program. WeCar options include more cars on campus (16 instead of 10), including several new Chevy Volt vehicles that operate two ways: EV mode (battery powered) and extendedrange (gasoline powered). In addition, WeCar offers a longer reservation limit (seven days instead of four) and a higher daily mileage limit (200 instead of 180). WeCar is one more convenient alternative transportation option Duke students and employees have at their disposal that allows them to leave their car at home, Williams said. Learn more about WeCar at parking.duke.edu/wecar.
GoPass
Employees whose offices are on East, West, Central and the Medical Center campuses; on the American Tobacco Campus; or in offices within one-half mile of the East, West, Central or Medical campuses are eligible for a free public bus pass.
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Briefly
Duke among best workplaces in higher education Duke Football Employee Kick-Off Celebration is Sept. 3
Staff, faculty and their families are invited to the Duke Football Employee Kick-Off Celebration for the 2011 season home opener against the University of Richmond on Sept. 3. The fun begins at 4 p.m. on the K-Ville Quad, where employees and their guests can enjoy entertainment and a catered meal at no charge. They can be a part of the Blue Devil Walk football team march to the stadium at 4:30 p.m., before the 7 p.m. kick-off. Duke Athletics and Human Resources are sponsoring the event. Part of the outstanding culture of Duke is our collective sense of community, said Kyle Cavanaugh, Dukes vice president of Administration. This is one of those opportunities to share our community and cheer on Duke with family and friends. Faculty and staff can reserve up to four tickets by visiting hr.duke.edu/kickoff or calling (919) 681-8738. A valid DukeCard will be required at the event to pick up tickets and enter the buffet area. For the fourth consecutive year, Duke has been named as one of the best colleges in the country to work for by The Chronicle of Higher Education. After an independent survey of employees for the 2011 Great Colleges to Work For program, Duke earned high marks for its commitment in five workplace categories. Duke was among 10 colleges highlighted for programs and achievements in: Professional/career development programs (Employees given opportunity to develop skills and understand requirements to advance in careers). Facilities, workspaces and security (Facilities adequately meet needs, appearance of campus is pleasing and the institution takes steps to provide a secure environment). Job satisfaction (Provides insight into satisfaction with job fit, autonomy, resources). Work/life balance (Policies give employees flexibility to manage personal lives). Supervisor/department chair relationship (Supervisor makes expectations clear, solicits ideas). As a community, Duke is committed to a set of core principles that allow us to pursue a positive work culture, said Kyle Cavanaugh, vice president of Administration. Being named among the best workplaces in higher education by the Chronicle is a wonderful recognition and validation that we are focusing on the right areas.
Cover Story
To help boost productivity, Richard Outten, center, runs a staff meeting without laptops and smartphones in the Office of Information Technology.
Tech Etiquette
INTERNET-CONNECTED DEVICES LEAD TO POOR MOBILE MANNERS
Theres a fundamental mismatch between the 20th century workplace weve inherited and the technologies of our lives. There are no rules yet, no shared etiquette, said Cathy Davidson, a Duke professor of English and interdisciplinary studies and author of the new book, Now You See It: How the Brain Science of Attention Will Transform the Way We Live, Work, and Learn. Were right on time to be seriously rethinking how we work in the 21st century workplace. While technology has facilitated the fusion of home life and work life, it also has created a 24-hour workday, where constant connectivity is expected. The result? Anxiety. Were all stressed out, and we should be. We have a lot more different kinds of information to deal with, and were working in two systems one old, one new at the same time, Davidson said. The rising number of Internet-connected mobile devices has led to an always-on culture with few agreed-upon rules. According to a survey conducted by Intel in February, nine out of 10 U.S. adults say theyve seen people misuse mobile technology. Among the top gripes: emailing while walking and texting or typing while driving. We combine technologies in ways that are potentially harmful, said Dan Ariely, a Duke professor of psychology and behavioral economics. When traffic slows down or the meeting gets redundant or somebody asks a stupid question, we think, I can dedicate 50 percent of my attention to this and have the capacity to do other things. Then we dont notice when something changes, and when the time comes to focus, we dont. Sleek, powerful mobile devices increase the illusion of competence, high-tech jugglers belief that they can multitask effectively, Ariely said. But research shows that multitasking degrades performance: Multitaskers perform much worse on cognitive and memory tasks that involve distraction compared to people who focus on single tasks. Thats the huge curse of trying to multitask while working and in meetings. Eventually nobodys doing anything useful, Ariely said. The feeling that we need to be productive every moment actually makes us less productive.
ichard Outten runs a different kind of staff meeting. No one sits. And laptops and smartphones are not allowed. Outten, a senior manager in the Office of Information Technology, understands better than most how technology can boost productivity and make life easier. He also understands how it can get in the way of workplace efficiency. Weve tried different approaches to minimize waste and improve the flow of information and work, Outten said. Were always looking at how we can better fit the technology with human interaction, because sometimes that human interaction side gets lost. With the proliferation of laptops, smartphones and tablets, constant connectivity can make it tough for workers to focus on whats really important, experts say. Whether its paying more attention to email than colleagues during meetings or answering a smartphone during a conversation, an estimated 75 percent of U.S. adults say mobile manners are worse now than a year ago, according to a recent Intel survey.
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To minimize distraction in the classroom, some faculty ask students to put away laptops but thats not always the best approach, said Lynne OBrien, director of academic technology and instructional services for Perkins Library. Instructors are better off asking students to work together in pairs, calling on individuals and using other strategies to engage participants, so youre at risk if youre not paying attention, OBrien said. That same strategy can be effective in managing workplace meetings, said Isabel Taylor, an OIT project manager trained in meeting facilitation. If your head is buried in your computer, youre sending out the message that youre really not available, Taylor said. As a facilitator, Ill try to engage those who arent participating, by saying things like, Would you share your thoughts on this? Meeting organizers can even request that participants put away their technology. Once the devices are away, you can really connect with the people around the table, Taylor said. New technology requires that individuals be more mindful of their own preferences about communication and to explicitly set expectations with colleagues. Theres a sense that every message coming in must be responded to immediately, though no one told us that. Everybody has different rules, Taylor said. Its important to discuss your preferred method of communication and respect others preferences. Work groups can take steps to avoid ratcheting up the pressure of an always on workplace. All of us spend far too much time responding to work email, OBrien said. People can access you 24 hours a day, and we dont have good mechanisms for screening what we have to pay attention to. Her office, for example, developed new norms around managing email, including: n Use reply-all sparingly. n Share interesting tidbits using the groups internal blog (not email). n Indicate in the email header whether a message requires action or is just for information. n Dont spam the entire work group with in/out-of-office emails. She also set colleagues expectations around instant messaging: Some people say they can be more productive using IM to take care of a lot of small details quickly, but my staff knows that if its that urgent, they should call on my cell. While technology can exacerbate information overload, it also could prove part of the solution. In her book, Davidson, the professor of English and interdisciplinary studies, interviewed the head of user interface at Mozilla, who takes a unique approach: he separates his work onto three different computers. The first holds the code or work project he is focused on. On the second, located far enough away that he must physically move to another chair, is email. Ergonomically, he knows it is important to move, but, more important, it means that his main work screen never changes, Davidson said. The email screen is in constant motion from the outside world, but the work screen stays focused, and he returns to it without distraction.
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85% 4%
52% 9%
own a tablet
(Source: 2011 report from the Pew Internet & American Life Project
Users At Duke:
33% Internet capability cell phone without 6% iPad 9% adomobile device not have
45 36 51 55 4 6
(Source: MarketTools)
DECREASE
today.duke.edu/working
Im constantly shepherding six to 10 things through various processes, and I have to have them all at a stage where if somebody said, I need that now, I know how I would finish it in 24 to 48 hours, Roberts said. Having the digital and communication tools Theres a we have now makes that much more feasible than it fundamental was. mismatch between the 20th As technology changes century workplace weve the workplace, it also provides an ongoing inherited and the technologies opportunity to reassess how of our lives. There are no rules new tools fit with our human values and needs. yet, no shared etiquette. For Outten, that Cathy Davidson, author and Duke professor means encouraging his staff of English and interdisciplinary studies to call customers rather than send email, because minutes (in larger type). The computer also is talking through an issue can resolve it faster programmed to slow down each time the to-do than a back-and-forth exchange of emails. list appears. For Taylor, its making a point of not We are users of tools. What makes us checking work email at home. good at using these tools is what drives us crazy, For Laura Miller, a clinical research because it also distracts us, Davidson said. associate in the Duke Clinical Research Now were evolving new ways of working, but Institute, its leaving her BlackBerry at her desk we need new tools to help us prioritize. every so often so she can walk up to visit a In the meantime, workers can focus on colleague who works on another floor. using technology for what it does best, said Weve become so connected as a mobile Jim Roberts, Dukes executive vice provost for society, Miller said. Now we need to finance and administration and self-described reconnect with ourselves and remember the multitasker on multiple devices. He uses those common courtesies. We need to take time to devices to boost productivity in limited ways. think of others before we plug in.
BY CARA BONNETT Working@Duke
His third computer, down the hall, is his fun computer, with Facebook and other diversions. A to-do list is programmed to pop up on the screen after five minutes, then 10
By The Numbers
37 percent
U.S. adults who spend half the day reading or replying to work email
88 percent
U.S. adults who agree that people rarely take others into consideration when using mobile devices in public
1 in 5
Ratio of U.S. adults who admit poor mobile behavior but continue to do so because everyone else is doing it
Get A GoPass
GoPass allows for unlimited rides on DATA, Triangle Transit, Capital Area Transit and C-Tran, the town of Carys transit service, at no charge to the rider. To obtain a GoPass, staff and faculty must apply in person with a valid DukeCard at one of the following Parking and Transportation offices: 2010 Campus Drive (near the corner of Campus Drive and Anderson Street). Open Tuesday, Wednesday and Thursday, 10 a.m. to 3 p.m. 4290 Duke Clinic (near the Medical Center Bookstore, on the same level as the Duke Clinic Food Court). Open Monday through Friday, 7:30 a.m. to 3 p.m.
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faculty and staff, Duke has a network of hundreds of academic n 8-inch thick binder with daily schedules and syllabi advisors, coordinators, mentors and tutors who make Duke one of for 27 members of Duke's baseball team sits on Khary the best universities at putting the student into student-athlete. McGhee's desk. As he flips through it, pairs of players For decades, Duke students and employees have created an stop by his office and sign in or out of study hall sessions atmosphere where hundreds of student-athletes are regularly in the Michael W. Krzyzewski Center for Athletic Excellence. recognized on honor rolls and Make sure you bring with national awards for your homework with you this success in the classroom. In weekend at Clemson, 2010, for example, Duke led McGhee told three freshmen all Atlantic Coast Conference on the baseball team. You schools with 424 selections know coach will be mad if to the ACC Academic Honor you dont. Roll, the 22nd time in 23 Yeah, we know, years Duke student-athletes they reply in near unison. topped the conference list. Over the course of the Also, 15 Duke teams placed academic year, McGhee, among the top 10 percent in academic coordinator for their sports in the NCAAs the wrestling, rowing, Academic Progress Rate mens lacrosse, baseball and report, which measures swimming and diving teams, academic success based works with more than 100 In 2010, Duke placed 424 athletes on the ACC Academic Honor Roll, the 22nd time in on eligibility and retention. student-athletes. He and seven 23 years Duke student-athletes topped the conference list. other academic coordinators This is all part of within Duke Athletics help creating the culture that facilitate tutoring, study sessions and time management for about excellence in academics is just as big a part of excellence on the 650 athletes across 26 varsity teams. With help from students, field, said McGhee, who joined Duke a year ago.
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Finding Balance
One of the biggest challenges in maintaining academic excellence is that student-athletes spend time away from campus for road games or matches. That means academic coordinators and coaches work together to ensure athletes stay on track of studies. On the baseball team, head coach Sean McNally makes every Monday an off-day from practice. Players must use the day to complete work in team study hall sessions and on their own time. Players are also expected to bring classwork with them on all road trips and log daily study hours with their academic coordinator. Were at one of the countrys best academic institutions, and weve got some of the most talented students not just student-athletes, said McNally, whos been head coach since 2005. As a team, we need to divide up our time and energy to keep things in perspective and make sure were taking care of things in the classroom and not just on the field. Marcus Stroman, one of the top Duke baseball McNally has a pitchers in the country, is also a two-time member special reason for being of the ACC Academic Honor Roll. stringent with academics. In addition to being a former Duke baseball player, he also worked as an academic coordinator at Duke in 2002 and 2003. That commitment has led to results. In 2010, the Duke baseball team posted a combined grade point average over 3.0 and has annually led in selections to the All-ACC Academic Baseball Team. About 60 of McNallys players have also appeared on the ACC Academic Honor Roll over the past five seasons for holding grade point averages over 3.0 for the entire academic year. The baseball teams graduation success rate a combination of players who graduate or leave Duke for professional opportunities in good academic standing was 96 percent last year, 26 points higher than the national average. My experience would be much different if I didnt have Coach McNally and the Academic Services staff to be such a huge help, said junior Marcus Stroman, a top pitcher in the country and two-time member of the ACC Academic Honor Roll. Because we travel so much and work on a tight schedule, having these resources means Im not stressed, and I can just focus on taking class and playing baseball.
All these kids essentially have two jobs a full-time student and a full-time athlete and theyre expected to excel in both areas.
Heather Ryan, executive director of academic support services in Duke Athletics
By The Numbers
24 of 26 teams had a 3.0 GPA or higher, Fall 2010 24 of 26 had a GPA of 3.0 or higher, Spring 2011 97 percent total graduation success rate with 15 of 26 teams at 100 percent, 2011 Duke footballs graduation success rate 95 percent was second highest among 120 schools in the Football Bowl Subdivision, 2010 130 academic All-ACC team members, 2010 Six ACC Scholar Athletes of the Year, 2009-2010 academic year
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Check Yourself
You Might Find A Golden Ticket
Campaign encourages staff and faculty to review, update personal data
re you who you think you are? Beginning Aug. 29 as part of a new Check Yourself campaign, all Duke staff and faculty are asked to go to the My Profile section of the Duke@Work self-service website to review and update personal data and information. Those who check their personal information including work and home addresses, phone numbers, race/ethnicity, county of residence and dependent information may learn theyre one of five lucky golden ticket winners. Winners can redeem golden tickets for prizes, including a pair of tickets to a Duke mens basketball game. Faculty and staff who havent looked at their personal information in the Duke@Work self-service website may be surprised to find that some of their information may be inaccurate or incomplete, said Kyle Cavanaugh, vice president for administration. Over time, home and work addresses or phone numbers change and are not always updated in our system. For example, last year, about 10 percent of all open enrollment packets were returned because of bad addresses. As part of the campaign, which runs through Sept. 20, a golden ticket has been added to the personal information for five
randomly selected individuals. The prizes are the mens basketball tickets, a $200 gift certificate to a show at the Durham Performing Arts Center, a 50-minute deeptissue massage at Duke Integrative Medicine, a nights stay for two and breakfast at the Washington Duke Inn & Golf Club and a piece of basketball floor from the 2010 NCAA Championship. Individuals must check all of their personal data fields to learn if they have one of the five golden tickets. Those who find a golden ticket should call the Human Resources Information Center at (919) 684-5600 to redeem the ticket for one of the available prizes. Golden ticket holders are offered prizes on a first-come, first-served basis. As faculty and staff review their information, theyre also encouraged to review and include information for two new fields for work cell phone and other cell phone to receive a text message in the event of an emergency. Numbers for all Duke-purchased cell phones and those previously registered for emergency text messaging have been transferred to Duke@Work. Cell phone numbers will not appear in the online directory, unless staff or faculty members list that as a primary work number.
BY PAUL S. GRANTHAM
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The program is supported by Dukes Research Administration Continuous Improvement Integration Initiative, which will be offering project teams to help units integrate and implement a host of related new technologies and financial assessment and management policies. Buy@Duke, the first technology of the Integration Initiative, began its pilot phase in February 2011 with the departments of Immunology and Biology and the Neonatology Division of the Department of Pediatrics. As these departments provide feedback, the program will expand to other departments. It will take a while to ramp up, said Edward Sharpe, associate director of Procurement Services. But we want the implementation to be collaborative and high touch and create as little burden on a unit as possible.
Users of Buy@Duke whether faculty, graduate students or staff assign cost object codes to each item in their virtual cart. The customized system then routes the cart for approval: Some labs may push everything to faculty, while others have staff approve some purchases. The automated approval workflow ensures costs are correctly allocated before purchases. This reduces paperwork for financial reconciliations, and in most cases, eliminates extra departmental recordkeeping to track grant expenses. Todd Leovic, business manager for Immunology, said the process is saving time and money already. You can go online and watch a cart go through all of the steps of approval, even if the faculty member approving it is in China, he said. Were actually ordering less paper because everything is online.
BY MARSHA A. GREEN
Using
A department or unit must be part of the Buy@Duke pilot to participate. Once implemented in an area, faculty and staff can access the program by logging onto the Duke@Work website [work.duke.edu] and clicking the Buy@Duke tab.
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very year in October, Duke employees enroll in, drop or change a health care insurance plan for themselves and their dependents from an array of options. The task involves balancing cost, coverage, location and other personal preferences. Duke currently offers four medical plan options: Duke Select HMO, Duke Basic HMO, Blue Care HMO and Duke Options PPO. Our plans offer a wealth of choices designed to meet the needs of an incredibly diverse community at Duke, said Kyle Cavanaugh, vice president for administration at Duke. To help faculty and staff prepare for open enrollment in October, Working@Duke interviewed employees about the factors that influenced their decisions about medical plan coverage.
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Phyllis Holt, health system analyst with Duke Health Technology Services, chose the Duke Select health plan because of its simplicity. Duke Select is Phyllis Holt the most popular of Dukes four plans, covering more than 17,000 faculty and staff. Its the easiest plan for what I need, she said. I know exactly how much Ill have to pay for each doctors visit. Holt realizes that if any of her two teenage children attend college outside the Triangle area, she may need to switch plans during open enrollment. Duke Select only covers out-of-network providers for emergency care. I dread the thought of having to switch plans, she said, because with Duke Select there is no guesswork. Its just so simple.
Its the easiest plan for what I need. I know exactly how much Ill have to pay for each doctors visit.
Working@Duke
deductibles, Duke makes an annual contribution to the health care reimbursement account of each employee covered by Duke Basic. Its a wonderful extra perk, Hemphill said.
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PERQS
employee discounts
s Margaret Riley pulled her car into a parking spot at FastPark & Relax, a bright green shuttle b pulled up behind her. Need any help with your bags? the bus driver asked. Thanks, replied Riley, as the driver lifted a small suitcase onto the shuttle. He handed her a green ticket with the location of her car and The News & Observer. Content, she settled in for a five-minute ride to the RaleighDurham International Airport (RDU). Riley, director and associate dean of the global education office for undergraduates, uses FastPark & Relax when she flies out of RDU about once a month. Recently, she learned that FastPark offers Duke employees a discount, so she took advantage of that savings opportunity: four days of parking for $13.60 instead of $20. It was a good deal before, she said, but the extra discount makes it fantastic. FastPark & Relax, located less than a mile north of the airport, participates in PERQS, the Duke discount program for faculty and staff. By enrolling in FastParks Relax for Rewards program through the PERQS website
[hr.duke.edu/discounts], faculty and staff can receive a Relax for Awards card to park for $3.40 per day (including tax), instead of $5. The company runs up to 11 vans, depending on the time of day, making the average wait time from the terminal to the parking lot less than five minutes, said Peter Guggenheim, marketing director at FastPark, who contacted Duke Human Resources to be part of the discount program. I knew it was something we wanted to be part of, since so many Duke employees are such loyal customers of ours, he said. Riley finds the friendly drivers, luggage assistance and parking-toterminal service through FastPark as convenient as parking at the airport, which costs $10 per day. When I used to park in the main RDU ramp, Id often drive around for 20 minutes just looking for a parking space. Then when I found one, it always seemed to be at the far end of the building from the terminal entrance I wanted, she said. FastPark is so much easier, and it costs a whole lot less.
BY MARSHA A. GREEN
14
Working@Duke
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Sustainable uke
YOUR SOURCE FOR
GREEN
N E W S AT D U K E
sually once a week, Kevin Davis walks a couple blocks from his downtown Durham home to the corner of West Main and Gregson streets, where he catches a short, free ride to his office at the American Tobacco Campus. As one of the hundreds of passengers who hops a hybrid Bull City Connector each day, Davis likes to get a start on work or catch up on The Bull City Connector runs between Duke and downtown Durham. reading while someone else drives. Ive never been a fan of being He said the service has been a successful and stuck behind the wheel, said Davis, assistant tangible representation of the partnership director of service management and between Duke and our hometown. operational integration in the Office of Were happy to see how many Duke Information Technology. With a couple students and employees have discovered the thousand Duke employees now downtown, Bull City Connector as a cost-effective, having the Bull City Connector really makes environmentally friendly and convenient way it more feasible to be car-free at Duke. to commute and travel between campus and Since its launch on Aug. 16, 2010, the downtown Durham for entertainment and Bull City Connector has provided more than business, Wynn said. I look forward to 252,000 passenger trips in its first nine seeing more and more employees make that months. This spring, the number of daily discovery as we continue to offer and passenger trips serviced reached averages of improve the service. about 1,300. Under an agreement with the city of Since its start last August, interest in the Durham, Duke provided $375,000 in Bull City Connector prompted an matching funds so Durham could receive a enhancement of operating hours. The service $3 million federal grant and $375,000 state now begins at 6:22 a.m. from the Golden grant to buy new hybrid diesel-electric buses, Belt, which allows commuters to get to the which will debut on the route in 2012. In Duke Medical Center before 7 a.m. the meantime, the City is using four existing Phail Wynn, Jr., vice president of 2010 model hybrid buses. Duke also Durham and Regional Affairs at Duke, said contributes toward the annual operating the fare-free bus service is a benefit for costs, while the city and Triangle Transit Durham and the entire Duke community. manage the service.
Erin Gasch, director of alumni relations for the Fuqua School of Business, rides the Bull City Connector each month. She first started riding because it was fun for her son, Winston, and daughter, Tate. Now, they all occasionally hop on the bus near their home in the Cleveland-Holloway neighborhood to run errands on Ninth Street or to attend Duke football and basketball games on West Campus. I appreciate the investment Duke has made in supporting the Bull City Connector because its another contribution to Durham that is valuable to me as a resident and a Duke employee, Gasch said. It does a great job at bringing the university closer to downtown, which helps to build a stronger community.
BY BRYAN ROTH
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HOW TO REACH US
Editor: Leanora Minai (919) 681-4533 leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534 paul.grantham@duke.edu Graphic Design & Layout: Paul Figuerado (919) 684-2107 paul.figuerado@duke.edu Senior Writer: Marsha A. Green (919) 684-4639 marsha.green@duke.edu Writer/Videographer: Bryan Roth (919) 681-9965 bryan.roth@duke.edu Photography: Duke University Photography, Office of Communication Services
dialogue@Duke
What is your pet peeve for etiquette with new technology?
I dont like the lack of personal communication with others. It seems like theres no more real face-to-face interaction because you can just talk on the phone or send an e-mail instead. People are often just doing things electronically. I dont think you can get a good feel for someone unless you get to see them eye-to-eye.
Anthony Artis Officer, Duke University Police Department 2 years at Duke
I think that people are less likely to completely read emails and just skim them instead. Maybe we all get so many we dont want to read the whole thing anymore. My office gets lots of calls about PERQS discount codes that are often at the bottom of an email, but people stopped reading and dont realize the information is already there.
Elizabeth Fiorentino Staff assistant, Staff & Labor Relations 8 years at Duke
Working@Duke is published every other month by Dukes Office of Communication Services. We invite your feedback and story ideas.
Send email to working@duke.edu or call (919) 684-4345. Dont forget to visit the Working@Duke section daily on Duke Today: today.duke.edu/working
I think people have gotten really bad about reading directions, especially with the advanced technology we now have. Every time we get new devices, they come with instructions to show how to set things up, but usually people just skip over that part and come to me. Its because I studied computer science, and Im a techie, so people expect me to know everything.
Aron Anderson Staff assistant, Mary Lou Williams Center for Black Culture 4 months at Duke
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