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iWay Software enables online, real-time, and batch integration of information assets, internal business processes, and external business partners all from a single platform.
DuPont Direct
Snapshot
Organization
DuPont offers a wide range of innovative products and services for markets including agriculture, nutrition, electronics, communications, and safety.
The Challenge
Renew the corporate extranet to make it easier for B2B users to do business with DuPont without burdening developers with a complex integration project.
The Strategy
Improve the infrastructure for an e-commerce application that enables Web users to create and place orders, check order status, make queries, and check accounts in real time all via a secure, high-performance environment.
The Results
With iWay supporting key processes, DuPont Direct has helped DuPont grow its online transactions. The new application has demonstrated significant improvements in performance and response time.
with 57,000 employees operating in more than 70 countries. One recent endeavor by DuPont as an industry leader involved an extensive renewal of its IT infrastructure. That effort is part of a larger strategy to make it even easier to do business with DuPont. iWay is helping DuPont IT achieve that goal. We want to provide users with the easiest way possible to do business with us, which is why we created DuPont Direct, said Dolores Kmiecik-Graham, IT programs manager at DuPont. iWay is an integral part in that solution. DuPont Direct is a global e-commerce application that enables business partners to place orders, check order status, make inquiries, check accounts, and more all in a secure environment on a 24/7 basis. Our senior leaders consider DuPont Direct a critical application, Kmiecik-Graham explained. Thousands of customers use it worldwide. Because our extranet has become so critical, we wanted to ensure we provided those customers with a very robust environment.
Information Builders provided us with on-site support and worked with our consultants to configure the software
The iWay BPA Suite includes the iWay Universal Adapter Framework and the iWay Service Manager, which significantly increase the speed, reach, and efficiency of SAP. For example, DuPont IT selected iWay SAP Adapters because they leverage native SAP functionality and facilitate collaboration with both SAP and non-SAP data sources. iWay component/adapters include smart features such as automatic formatting, automatic error handling, and built in logic. Leveraging these technologies enabled DuPont IT to configure rather than code much of the BPA solution. For example, for a generic business event like creating a customer order, the iWay Adapters map to the correct fields in the correct SAP modules, utilizing embedded SAP business logic to structure the transaction. This not only enables developers to easily utilize existing SAP logic, it ensures a stable and secure connection. The connection can then be reused across the entire operational environment. We have seen significant improvements in performance and response time since we added iWay to our environment. The stability of the iWay SAP Adapters solution was a major factor in our decision, KmiecikGraham said. With iWay, we have virtually eliminated the risk and errors that could result from a connection drop. Kmiecik-Graham and her team also liked the fact that iWay SAP Adapters incorporate BPA technology that can connect to the many different SAP systems that support the business. DuPont has thousands of users in many countries, she said. Our connections need to be able to handle that. Thats why this is such a critical application. The project team completed exhaustive performance testing, challenging the system with multiple users in multiple regions as well as simulating for future growth. These performance tests only reinforced DuPont ITs selection of iWay. The on-site support during the proof of concept testing was excellent, Kmiecik-Graham added. Thats the kind of thing that sets iWay apart from other vendors.
We have seen significant improvements in performance and response time since we added iWay to our environment, Kmiecik-Graham continued. We have received lots of positive comments from users about better response time and functionality.
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Copyright 2009 by iWay Software. All rights reserved. Patent pending. [83] All products and product names mentioned in this publication are trademarks or registered trademarks of their respective companies.