Date: 27-07-2011, Report No: 01 Reported By: VinayKumar Nalla Project Name : Ticketing Application Summary : Add Ticket;If

Assigned to field is left empty, then the user is not automatically selected based on the Ticket Category Type as the specification Severity : major Priority :immediate Steps To Reproduce: 1)logon sangam site (signing into particular sangam account for user) 2)Go to Add Ticket tab in menu(go to tickets tab Click Add Ticket 3)fill data which is required while creating data & left assigned to fill Image:

Reproducibility: always

Description: 1. If Assigned to field is left empty, then the user is not automatically selected based on the Ticket Category Type as the specification . It has to assign the head of the department for that particular category in this field . 2. In database it is showing null value, when display ticket is showing blank

Fig: frontend application data incomplete

Fig : code error in showing in database

Date:01-08-2011 This bug was updated today database bug Actual Result: By selecting Ticket Category Type if we not select assigned person then it should take the Head of the department person ,but actually it is not taking. Expected Result: By selecting Ticket Category Type if we not select assigned person then it should take the Head of the department person Note: The Reason is that in database it is not using the Default Assign to User Id field.

Date: 27-07-2011, Report No: 02 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : if list of tickets are more(say 15) then they should be displayed in pages Severity : text Priority : normal Steps To Reproduce: 1)logon sangam site 2)go to list tickets
Reproducibility :always

Description: Data should be displayed in page format so user can see easily, it looks proper.

Image:

Date: 27-07-2011, Report No: 03 Reported By: VinayKumar Nalla Project Name : Ticketing Application Summary :There is no difference between private/public they are working same Severity : major Priority : high Steps To Reproduce: 1)logon sangam site 2)go to add tickets click 3)see the control check box control of private/public
Reproducibility :always

Description: The information is being displayed only to requested and assigned persons even if it is declared public/private.

Image:

Date: 27-07-2011, Report No: 04 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : when the Assigned to person reassign the ticket to other person then an acknowledgement mail is not getting to first assigned person Severity : major Priority : high Steps To Reproduce: 1)logon sangam site 2)go to list Ticket in the menu tab 3)go to title link click it 4)reassigning should get the details to mail

Reproducibility :always

Description: When I created a ticket and assigned to some A, if he reassigns it to some other person B, B knows I have requested the message, because he doesnt get mail when ticket is reassigned to B from A

images

Image 2:

Date: 27-07-2011, Report No: 05 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : 'send mail' button is still active even if that ticket is closed Severity : major Priority : high Steps To Reproduce: 1)logon sangam site 2)go to add Ticket in the menu tab
Reproducibility :always

Description: 1) When we are seeing the closed status field, Send mail check box is still enable when the 'save changes' button itself is disabled what is
the use of enabling other fields

It should be disabled. 2) While creating a ticket closed option must be disable

Image:

Date: 27-07-2011, Report No: 06 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : Add Ticket; closed option in status should not be present Severity : major Priority : high Steps To Reproduce: 1)logon sangam site 2)go to add Ticket in the menu tab
Reproducibility :always

Description: While creating a ticket closed option must be disable because there is no meaning not use full

image :

Date: 27-07-2011, Report No: 07 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : in the Requested to drop down all the names are not in same format. Severity : minor Priority : low Steps To Reproduce: 1)logon sangam site 2)go to list Tickets in the menu tab 3)select Requested to dropdown list
Reproducibility :always

Description: Data should totally be in same format like Karimnager,Hyderabad etc But in dropdown list box the naming is in improper manner like kARIMNAGAR, hyderabad and Few names are repeated twice.

Image:

Date: 27-07-2011, Report No:08 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : * indicate mandatory should be displayed (at the bottom/beside the
control)

Severity : minor Priority : low Steps To Reproduce: 1)log on into sangam site 2)Go to Add Ticket in the menu tab
Reproducibility :always

Description: While creating add new ticket we must specify the compulsory field that must be filled. Must specify it by using symbols/colors. A warning must be specified beside that particular field for the user to easily understand what the error is. By this the user can easily navigate to next page . Fig :show error message beside the control Date: 27-07-2011, Report No:09 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : Edit Ticket: Comment history date and time displayed with GMT+11

time zone instead of IST

Severity : major Priority : high Steps To Reproduce: 1)log on into sangam site 2) Click on list tickets 3)a ticket that is already created. Add a comment. 4)Click on Save changes 5)Then see the comment history after saving changes. .
Reproducibility :always

Description: It is showing incorrect date & time for "Comments History". Actual Result: Comment history date and time displayed with GMT+5:30 time zone

Expected Result: Comment history date and time displayed with GMT+11 time zone

Image:

Date: 01-08-2011, Report No:10 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : the page is displayed is incorrect format in IE 8.0.6001.18702 Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site 2)after logon home menu tab
Reproducibility :always

Description: Shading color of menu is not in rectangle shape . It effecting due to the browser size. Image:

Date: 01-08-2011, Report No:11 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : Due Date: even though it contain condition for >=current date and give limitation for Due Date Severity : minor

Priority : normal Steps To Reproduce: 1)log on into sangam site 2)Go to addticket 3)select due date
Reproducibility :always

Description: Due Date should have limitation. In below image observe the Due Date of year 2039 is possible to take that much time for problem Image:

Date: 01-08-2011, Report No:12 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : In Status field; what is the difference between ALL option & ALL ACTIVE Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site 2)Go to List tickets
Reproducibility :always

Description: There is no difference between the ALL option & ALL ACTIVE option because its giving same result

Image:

Date: 01-08-2011, Report No:13 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : IS it necessary to specify the ALL option while using technical investigation option in ticket category Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site 2)Go to List tickets
Reproducibility :always

Description: It contain only one Ticket Type ,is it necessary to specify the ALL option. Image:

Date: 02-08-2011, Report No:14 Reported By: Vinay Kumar Nalla Project Name : Ticketing Application Summary : UI bug in Add Ticket and List Tickets during drop down list control Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site 2)Go to List tickets /Go to Add Ticket
Reproducibility :always

Description: When we zoom in& zoom out of IE Browser ,it is effecting the drop down list control In List tickets/ Add Ticket Image1: Fig:bug in list tickets Image2: Fig:bug in Add ticket. Actual Result :At any movement UI is not displaying correctly. Expected Result :At any movement UI is displaying correctly

Date: 03-08-2011, Report No:15 Reported By: Vinay Kumar Nalla. Project Name : Ticketing Application

Summary : Edit Ticket:the page is displayed is incorrect format in Google Chrome Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site 2) Click on the tickets tab, go to list Tickets. 3)then Click Title ,Go to Edit Ticket 4)In this Problem Description not correct position
Reproducibility :always

Description: The problem description control when its drag ,it is expanding and it is affecting other field location in the edit ticket page. Actual Result: The problem description control when its drag ,it is expanding and it is affecting other field location in the edit ticket page Expected Result: The problem description control should not expand when it is dragged

Image:

Date: 05-08-2011, Report No:01 Reported By: Vinay Kumar Nalla. Project Name : Ticketing Application Role: Admin Role Summary : Add Ticket: acknowledgement mail is not getting to Admin Role Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site 2) Click on the tickets tab, go to Add Ticket. 3)fill the information correct which is necessary.
Reproducibility :always

Description: When admin creating a Add Ticket user to himself .in this case admin is not getting The acknowledgement of mail ,but user getting. Actual Result: Acknowledgement mail is not getting to Admin Role Expected Result: Acknowledgement mail should get the Admin Role

Date: 05-08-2011, Report No:02 Reported By: Vinay Kumar Nalla. Project Name : Ticketing Application Role: Admin Role Summary : List Tickets: there is no field for search records of admin Ticket to user. Severity : minor Priority : normal

Steps To Reproduce: 1)log on into sangam site 2) Click on the tickets tab, go to List Tickets.
Reproducibility :always

Description: Here how admin known the ticket was created by himself to user. For searching ticket created by admin has remember usernames. Actual Result: there is no field for search records of admin Ticket to user Expected Result: provide the field searching the record of admin Ticket to user.

Date: 05-08-2011, Report No:03 Reported By: Vinay Kumar Nalla. Project Name : Ticketing Application Role: Admin Role Summary : Edit Tickets: must disable the control of Assigned To field for the Ticket crated
by admin

Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site. 2) Click on the tickets tab, go to List Tickets. 3) Click on the Title link button ,which is in the list Tickets. 4)it will go to Edit Ticket page.
Reproducibility :always

Description: After sending ticket form Admin Role to user Role, then user see ticket, At this Assigned to field must disable. Because user assigned to some other person

Actual Result: the Assigned field is enabled ,the Ticket created by admin Expected Result: After sending ticket form Admin Role to user Role, then user see ticket, At this Assigned to field must disable. Because if it is enabled user assigned to some other person.

Date: 05-08-2011, Report No:04 Reported By: Vinay Kumar Nalla. Project Name : Ticketing Application Role: Admin Role Summary : Edit Tickets: must disable the control of Assigned To field for the Ticket crated
by admin

Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site. 2) Click on the tickets tab, go to List Tickets. 3) Click on the Title link button ,which is in the list Tickets. 4)it will go to Edit Ticket page.
Reproducibility :always

Description: After sending ticket form Admin Role to user Role, then user see ticket, At this Assigned to field must disable. Because user assigned to some other person Better all control must disable while sending ticket from admin to user. Actual Result: the Assigned field is enabled ,the Ticket created by admin Expected Result: After sending ticket form Admin Role to user Role, then user see ticket, At this Assigned to field must disable. Because if it is enabled user assigned to some other person.

Date: 05-08-2011, Report No:05 Reported By: Vinay Kumar Nalla. Project Name : Ticketing Application Role: Admin Role Summary : Edit Tickets: it is difficult to identify the Ticket created by which admin to user. Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site. 2) Click on the tickets tab, go to List Tickets. 3) Click on the Title link button ,which is in the list Tickets. 4)it will go to Edit Ticket page.
Reproducibility :always

Description: Here user does not known that the ticket created by which Admin. Actual Result: Here user does not known that the ticket created by which Admin. Expected Result: user should known that the Ticket created by which user.

Date: 05-08-2011, Report No:06 Reported By: Vinay Kumar Nalla. Project Name : Ticketing Application Role: Admin Role Summary : Add Ticket: How the user identify whether the Ticket created by Admin OR user. Severity : minor Priority : normal Steps To Reproduce: 1)log on into sangam site. 2) Click on the tickets tab, go to Add Ticket.

3) fill the data which necessary.

Reproducibility :always

Description: Here Requested By= A person , Assigned To= B person Actually here admin will send ticket between from A, to B. B person think as this Ticket send by A person. Actual Result: Here Requested By= A person , Assigned To= B person Actually here admin will send ticket between from A, to B. B person think as this Ticket send by A person Expected Result: Here user identify the Ticket which is send by admin between two person..