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Alcatel-Lucent OmniPCX Enterprise

Communication Server
Voice Guides and Music-on-Hold
Legal notice:
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of
Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright 2011 Alcatel-Lucent. All rights reserved.
The CE mark indicates that this product conforms to the following Council
Directives:
- 2004/108/EC (concerning electro-magnetic compatibility)
- 2006/95/EC (concerning electrical safety)
- 1999/5/EC (R&TTE)
Chapter 1
Overview
1.1 Overview .................................................................................................... 1.1
1.1.1 Types of voice messages .............................................................................. 1.1
1.1.2 A special case: chained voice guides ............................................................ 1.1
1.2 Related modules ..................................................................................... 1.2
Chapter 2
Detailed description
2.1 Static voice messages .......................................................................... 2.1
2.1.1 Overview ........................................................................................................ 2.1
2.1.2 Loading static voice messages ...................................................................... 2.1
2.1.3 Music-on-hold ................................................................................................ 2.3
2.1.4 Music-on-hold number increase .................................................................... 2.4
2.2 Dynamic voice messages ................................................................... 2.5
2.2.1 Overview ........................................................................................................ 2.5
2.2.2 Operation ....................................................................................................... 2.5
2.3 External music ........................................................................................ 2.6
2.4 Physical interfaces ................................................................................ 2.6
2.4.1 On GD and GA boards .................................................................................. 2.6
2.4.2 On Z, CPUx, and GPA2 boards ..................................................................... 2.6
TabIe of
contents
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2.4.3 Summary ....................................................................................................... 2.6
2.5 Organization on a Media Gateway ................................................... 2.8
2.5.1 Internal voice messages ................................................................................ 2.8
2.5.2 External music ..............................................................................................2.10
2.6 Recognizing and selecting voice guides ......................................2.10
2.6.1 Voice guide indexes .....................................................................................2.10
2.6.2 Selecting a guide according to system configuration ...................................2.11
2.7 Type of playback ...................................................................................2.11
2.8 Backup tone ............................................................................................2.11
2.9 Listening class .......................................................................................2.12
Chapter 3
Voice guide message content
3.1 Overview .................................................................................................... 3.1
3.2 Descriptive table of voice guides ..................................................... 3.1
Chapter 4
Voice guide indices by language
4.1 Language correspondence table ...................................................... 4.1
Chapter 5
Voice guide transfer software
5.1 Purpose ...................................................................................................... 5.1
5.2 Transfer software ................................................................................... 5.1
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5.2.1 Hardware and software required ................................................................... 5.1
5.2.2 Installing the transfer software ....................................................................... 5.1
5.3 Transferring voice guides ................................................................... 5.2
5.3.1 Connecting to the OmniPCX ......................................................................... 5.2
5.3.2 Selecting type of voice guides to be downloaded .......................................... 5.3
5.4 Deleting a file from the OmniPCX ..................................................... 5.5
5.5 Saving files ............................................................................................... 5.6
5.6 Renaming a file on the Call Server .................................................. 5.6
Chapter 6
External music
6.1 Connecting an external device to a GD (AFU) or SLI board ... 6.1
6.1.1 Prerequisites .................................................................................................. 6.1
6.1.2 Connectors .................................................................................................... 6.1
6.2 Connecting an external device to a CPU6 or Z20VG board .... 6.2
6.2.1 Prerequisites .................................................................................................. 6.2
6.2.2 Connection .................................................................................................... 6.2
6.3 Management and checks ..................................................................... 6.3
Chapter 7
Configuration procedure
7.1 Overview .................................................................................................... 7.1
7.2 Downloading files .................................................................................. 7.1
7.2.1 On GD/GA boards ......................................................................................... 7.1
7.2.2 On a CPU6/Z20VG board .............................................................................. 7.2
7.2.3 On a GPA2 board .......................................................................................... 7.2
7.3 Declaring GPA board DSPs ................................................................ 7.3
7.4 Managing languages ............................................................................. 7.3
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7.4.1 Selecting languages ...................................................................................... 7.4
7.4.2 Managing the associated language ............................................................... 7.4
7.4.3 Managing static voice guides for music-on-hold ............................................ 7.5
7.4.4 Assigning a user language to a set ............................................................... 7.5
7.4.5 Assigning a user language to an attendant set ............................................. 7.6
7.5 Managing voice guides ........................................................................ 7.6
7.6 Managing voice guides for music-on-hold ................................... 7.8
7.7 Managing music and voice guides on external equipment .... 7.8
7.7.1 Connection to a CPU6 board or an AFU board ............................................. 7.8
7.7.2 Connecting equipment to an SLI board ......................................................... 7.9
7.8 Managing dynamic voice messages ............................................... 7.9
7.8.1 Creating the recording prefix ......................................................................... 7.9
7.8.2 Granting set rights ........................................................................................7.10
7.8.3 Assigning a message to a board ..................................................................7.10
7.8.4 Adjusting set volume ....................................................................................7.10
7.8.5 Managing AAS files ......................................................................................7.11
Chapter 8
Configuration examples
8.1 Overview .................................................................................................... 8.1
8.2 Loading voice messages ..................................................................... 8.1
8.3 Managing system languages ............................................................. 8.2
8.3.1 Selecting languages ...................................................................................... 8.2
8.3.2 Assigning a user language to a user set ....................................................... 8.2
8.4 Managing the languages associated with the index ................. 8.2
8.4.1 Loading files .................................................................................................. 8.2
8.4.2 Declaring voice guide indices ........................................................................ 8.3
8.5 Defining internal music ........................................................................ 8.4
8.6 Using external music-on-hold ........................................................... 8.4
8.7 Connecting a CD player to the AFU daughterboard .................. 8.5
8.8 Creating a greeting message for routing to a set ....................... 8.5
8.8.1 Creating a chained voice guide: internal + external ...................................... 8.5
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8.8.2 Defining a greeting guide for incoming calls .................................................. 8.5
8.9 Adding a language ................................................................................. 8.6
8.10 Declaring music-on-hold with specific files ................................. 8.6
Chapter 9
Recording dynamic messages from a set
9.1 Overview .................................................................................................... 9.1
9.2 Recording from a Reflexes set .......................................................... 9.1
9.2.1 Recording the audio sequence ...................................................................... 9.1
9.2.2 Creating a new file ......................................................................................... 9.2
9.2.3 Replacing an existing file ............................................................................... 9.3
9.2.4 Downloading to the board(s) used to play the guide ..................................... 9.4
Chapter 10
Maintenance
10.1 Useful commands .................................................................................10.1
10.2 Music-On-Hold commands ................................................................10.3
10.3 Checking the version of voice guides ...........................................10.5
10.3.1 System voice messages ...............................................................................10.5
10.3.2 4645 (e-VA) voice messages .......................................................................10.6
10.4 Dynamic voice messages ..................................................................10.6
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1.1 Overview
A voice guide comprises one or more voice messages.
The purpose of the voice messages is to assist users with phone operation and/or provide
users with information.
The CCD (Contact Center Distribution), integrated Automated Attendant and many other
phone features use voice messages.
Each voice message is a recording of a given text.
The messages corresponding to voice guide No. 3, for example, differ according to the
language used:
- Votre manoeuvre est enregistre, vous pouvez raccrocher in French.
- "Your request has been recorded, you may now hang up" in English.
- La seva maniobra ha quedat registrada, ja pot penjar in Catalan.
1.1.1 Types of voice messages
Voice messages may be:
1. Static: cannot be modified by the user:
Generic: compatible with generic numbering plans and offered in at least 6 different
languages for all countries.
Standard: adapted to a country with special requirements and/or a numbering plan
differing from the generic numbering plan.
Specific: to an area or company.
Note 1:
A static message file contains one or more messages.
2. Dynamic: modifiable, recorded by users and/or managers via a Reflexes set or the AAS
application.
Note 2:
A dynamic message file only contains one message.
3. External: music-on-hold (in most cases) played by a device external to the Alcatel-Lucent
OmniPCX Enterprise Communication Server.
1.1.2 A special case: chained voice guides
Some voice guides are composed of several messages. These are referred to as "chained"
voice guides. There are three different types of chained voice guide:
1. Variable chained voice guides: composed of several messages (8 maximum), of which at
least one varies.
Example 1:
When programming an appointment reminder, the user programs the time at which he wants to be
called on his set. The set then confirms "Your request for an appointment at XX hour(s) YY minute(s)
has been recorded (where "XX" and "YY" are variables).
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2. Static chained voice guides: composed of several non variable messages played in a
preconfigured order (sequence).
3. Composite chained voice guides: composed of an internal message (static or dynamic)
followed by an external voice message.
Example 2:
The message: "Welcome to Alcatel-Lucent, please hold the line we're trying to connect you" is
played before real-time broadcast of a radio station.
1.2 Related modules
Voice guide management is described in the following modules:
- Detailed description (see the module Voice guides and music-on-hold - Detailed
description ).
- Configuration procedure (see the module Voice guides and music-on-hold - Configuration
procedure ).
- Configuration examples (see the module Voice guides and music-on-hold - Configuration
examples ).
- Operation (see the module Multiline sets - Operation).
- Descriptive table of voice guides (see the module Voice guides and music-on-hold - Voice
guide message content ).
- Language correspondence table (see the module Voice guides and music-on-hold - Voice
guide indices by language ).
- Maintenance (see the module Voice guides and music-on-hold - Maintenance ).
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2.1 Static voice messages
2.1.1 Overview
The Alcatel-Lucent OmniPCX Enterprise CS is delivered with a CD-ROM containing:
- All available system (static) voice messages,
- Alcatel-Lucent music-on-hold,
- A tool that enables selected files to be transferred to the Call Server hard drive.
The voice messages are played from GD or GA boards, or GPA2, Z20VG, or CPU6 boards.
Two different voice message file formats are offered, depending on the board used to play
them:
- G711 to play messages from GPA2, Z20VG, or CPU6 boards.
- ADPCM 32 to play messages from GD or GA boards with a virtual GPA board.
2.1.2 Loading static voice messages
Various types of messages may be selected by the installer.
Note:
For installation of the transfer tool and the transfer operations to perform, see the module Voice guides
and music-on-hold - Voice guide transfer software .
2.1.2.1 Reference to the numbering plan
Some voice guides refer to the numbering plan. At installation, a numbering plan is
automatically created according to PBX country code.
The voice messages selected must be compatible with this numbering plan.
Generic voice messages, for example, integrate the three following numbering plans:
- 4x
- 7x
- *x
Example:
Depending on the numbering plan selected, voice message No. 7 will be:
4x: Your calls are forwarded, you can still make a call. To cancel forwarding please dial 41.
7x: Your calls are forwarded, you can still make a call. To cancel forwarding please dial 71.
*x: Your calls are forwarded, you can still make a call. To cancel forwarding please dial *1.
Caution:
Once the numbering plan has been established, modifying phone feature prefixes/suffixes may
result in a voice message providing users with incorrect information.
2.1.2.2 Selecting generic messages
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DetulIed descrltlon
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Generic files (one per language) are transferred to the Call Server hard drive:
- To the directory /DHS3ext/vgadpcm/flash/std for ADPCM files
- To the directory /DHS3ext/vg/flash/stdfor G711 files
The downloaded files are for the following languages:
Language G711 file ADPCM file
English flashz2vg.EN0 vgadpcm.EN0
French flashz2vg.FR0 vgadpcm.FR0
German flashz2vg.DE0 vgadpcm.DE0
Greek flashz2vg.GR0 vgadpcm.GR0
Hungarian flashz2vg.HU0 vgadpcm.HU0
Italian flashz2vg.IT0 vgadpcm.IT0
Japanese flashz2vg.JP0 vgadpcm.JP0
Korean flashz2vg.KR0 vgadpcm.KR0
Portuguese flashz2vg.PT0 vgadpcm.PT0
Russian flashz2vg.RU0 vgadpcm.RU0
Spanish flashz2vg.ES0 vgadpcm.ES0
The Alcatel-Lucent music-on-hold is downloaded with these files.
2.1.2.3 Selecting standard messages
Standard files are transferred to the Call Server hard drive:
- To the directory /DHS3ext/vgadpcm/flash/std for ADPCM files
- To the directory /DHS3ext/vg/flash/std for G711 files
The transfer tool reads the country code configured on the Alcatel-Lucent OmniPCX Enterprise
CS, then transfers the corresponding files for this country. The number of files available varies
depending on country.
Example:
For an installation in Argentina, the transfer tool reads theAlcatel-Lucent OmniPCX Enterprise CS country
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code, then downloads the three standard voice guide files for this country (with the Alcatel-Lucent on-
hold-music).
Language G711 file ADPCM file File
Spanish (America) flashz2vg.ES2 vgadpcm.ES2 Standard (reference
3BA50188ALAA-01)
English flashz2vg.EN0 vgadpcm.EN0 Generic (the same as that in-
stalled when selecting generic
voice guides)
French flashz2vg.FR0 vgadpcm.FR0 Generic (the same as that in-
stalled when selecting generic
voice guides)
2.1.2.4 Selecting custom messages
Specific files are transferred to the Call Server hard drive:
- To the directory /DHS3ext/vgadpcm/flash/custom for ADPCM files
- To the directory /DHS3ext/vg/flash/custom for G711 files
These messages correspond to a specific requirement and/or numbering plan specific to an
area or client company.
For a site on which both formats (ADPCM and G711) are used, the two files must have the
same name (mandatory).
2.1.2.5 Combined selection comprising custom messages
The installer works in successive steps:
- either to load generic voice messages, then the desired custom message(s),
- or to load standard voice messages, then the desired custom message(s).
2.1.3 Music-on-hold
The Alcatel-Lucent music-on-hold (delivered on the voice message CD-ROM) is transferred
along with generic and standard voice guides.
Caution:
For internal music to be played (broadcast), the following management operation must be per-
formed:
- Delete tone 2 (the default waiting tone).
- Create voice guide 2 by assigning message No. 2 for each language.
You can replace this Alcatel-Lucent music by a specific (custom) music-on-hold file.
Important:
Up to R.8, the above is the only available music-on-hold management. As of R.8, music-on-hold is
enhanced with new static voice guide indexes (9 to 200). For more information, see Music-on-hold
number increase .
2.1.3.1 On GD and GA boards
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The music-on-hold is stored in a file named adpcmmoh:
- Alcatel-Lucent music-on-hold: /DHS3ext/vgadpcm/flash/std/adpcmmoh
- Custom music-on-hold: /DHS3ext/vgadpcm/flash/custom/adpcmmoh
Note:
To replace the Alcatel-Lucent music-on-hold, place a custom on hold music file (with the same
name) in the custom directory.
2.1.3.2 On Z20VG and GPA2 boards
The music-on-hold is stored in a file named flashmoh:
- Alcatel-Lucent music-on-hold: /DHS3ext/vg/flash/std/flashmoh
- Custom music-on-hold: /DHS3ext/vg/flash/custom/flashmoh
Note:
To replace the Alcatel-Lucent music-on-hold, place a custom on hold music file (with the same
name) in the custom directory.
2.1.3.3 A specific case: the CPU6 board
When the flashmoh file is loaded to a CPU6 (8 MB of dedicated space), it is merged with the
static voice message file.
2.1.4 Music-on-hold number increase
As of R8.0, you can use static voice guide files to increase the number of music-on hold. The
number of static voice guide indexes increases from 8 to 200. These new static voice guide
indexes complete the 8 already existing ones used for the 8 possible languages. Static voice
guide files are referred to as "specific files".
Each of these 200 specific files contains N number of different music-on-hold messages. N
depends on music duration and board type.
For more information, see module Voice guides and music-on-hold - Configuration procedure .
Note:
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You must create specific files in G711 for the GPA2 board and in G723 for GD and GA boards.
2.2 Dynamic voice messages
2.2.1 Overview
- Dynamic voice messages are recorded (or modified) by the user:
On a 4035 or 4035IP set (see the module Voice guides and music-on-hold - Recording
dynamic messages from a set ).
Note:
Attendant sets cannot be used to record dynamic messages.
Via the AAS application (see the module Alcatel-Lucent Audio Station (AAS) -
Overview).
- A dynamic message (if there is one) replaces a static message with the same index
number.
- Whatever the board used, all dynamic messages are stored in the directory
/DHS3ext/vg/dhs.
- There is only one file for each dynamic message.
- Dynamic message file name format is x_y (mandatory): where x is message number (1 to
4 digits) and y is message name (1 to 8 alphanumeric characters).
2.2.2 Operation
Each message must first be assigned to one or more boards (GD, GA, CPU6, Z20VG, GPA2).
During recording on an 4035 (or 4035IP) set, the last broadcast channel of one of these
boards is used.
When a message has been assigned and recorded, it is available on the Call Server in the
directory /DHS3ext/vg/dhs.
The message must be validated (enabled) to be played.
Several dynamic messages can have the same number (but different names). Only one
message is enabled at a given time (T).
Example 1:
Depending on the day of the week, one of the four following messages is enabled:
- File 2_Monday contains the message: Hello, today, Monday, departments A and B are open to the
public...
- File 2_Tuesday contains the message: Hello, today, Tuesday, departments B and C are open to the
public...
- File 2_day3456 contains the message : Hello, today all departments are open to the public...
- File 2_Sunday contains the message: Hello, we are open Monday through Saturday...
Active files are identified by the character ^ displayed after the file name.
Example 2:
Checking which dynamic voice messages are active on a board:
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(1)pabx56> cd /DHS3ext/vg/dhs
(1)pabx56> ll
total 477
-rw-rw-rw- 1 mtcl tel 54650 Aug 30 2001 002_Monday
-rw-rw-rw- 1 mtcl tel 25942 Aug 31 2001 002_Tuesday
-rw-rw-rw- 1 mtcl tel 79012 Aug 31 2001 002_day3456
-rw-rw-rw- 1 mtcl tel 77364 Aug 31 2001 002_Sunday
2.3 External music
To use music-on-hold or voice messages played on equipment external to the Alcatel-Lucent
OmniPCX Enterprise CS (CD player, radio, etc.), no loading is required. However, the
equipment must be certified by Alcatel-Lucent and connected in accordance with the
instructions provided.
These external recordings are continuously played by the Call Server on a dedicated Time Slot
(TS). No file is associated to them. They operate independently.
An external music may be used as music on-hold or background music (the user calls a given
number to listen to the radio or any other external equipment connected to the Alcatel-Lucent
OmniPCX Enterprise CS): see the module Internal music channel - Overview.
2.4 Physical interfaces
2.4.1 On GD and GA boards
Voice message implementation requires a DSP component on the GD and GA boards.
To allow access to this DSP component, the Call Server creates a virtual GPA board (used for
voice guides and conference) for each GD and GA board.
Note:
This virtual board is not seen in management.
An SLI board or AFU board (GD daughterboard) is used for external music: see the module
Voice guides and music-on-hold - External music ).
If external music is played via an AFU board, an AFU board must be installed on each GD
board of the Call Server using this service.
2.4.2 On Z, CPUx, and GPA2 boards
A CPU6 board also acts as a Call Server.
The GPA2 board requires additional management for DSPs to be used.
External music can be connected to any Z board or to a CPU5 or CPU6 board.
2.4.3 Summary
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Figure 2.3: Example configuration
In this example, the Call Server is installed on a CPU6 board. An OmniPCX 4400 system has been
transformed into an Alcatel-Lucent OmniPCX Enterprise CS.
The CPU6 board (Call Server) allows internal voice messages to be played (static and dynamic).
This board controls:
1. A remote ACT (via INTOF), on which a Z20VG board plays internal voice messages and music-
on-hold (from an external device).
2. An ACT Media Gateway, on which a GPA2 board plays internal voice messages.
3. A Media Gateway on an Aliz rack. The Media Gateway has a GD and a GA board.
An external device is connected to the AFU board (GD daughterboard) to play music-on-hold.
table 2.4: Summary of methods for playing voice guides
Type of voice guide Played by File type
Internal (static and dynamic) GA or GD board ADPCM32
CPU6 board G711
Z20VG board G711
GPA2 board G711
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Type of voice guide Played by File type
External music (or external voice
guides)
SLI or MIX board, or AFU board on a GD
board
None
Z20VG, CPU5, CPU6 boards None
Variable and static chained voice
guides
Note 1:
The messages making up a chained guide
must all be on the same board.
GA or GD board ADPCM32
CPU6 board G711
Z20VG board G711
GPA2 board G711
Chained voice guides: intern-
al+external voice message
Note 2:
The internal voice messages and external
music must be located in the same shelf.
For the internal part (depending on the con-
figuration), all boards allow internal mes-
sages to be played.
G711 or ADPCM32,
depending on the
board used
For the external part, all boards allow ex-
ternal messages to be played.
No corresponding file
2.5 Organization on a Media Gateway
2.5.1 Internal voice messages
The files are downloaded from the Call Server to the boards used to play messages. They are
placed in different partitions on each GD or GA boards, or on each CPU6, Z20VG or GPA2
board.
2.5.1.1 File distribution on GD and GA boards
Parti-
tion No.
Use Size Example files
1 Static messages 2 MB / 8 mn Standard Spanish voice messages (for Latin Amer-
ica):
/DHS3ext/vgadpcm/flash/std/vgadpcm.ES2
2 Static messages 2 MB / 8 mn Generic or standard French voice messages:
/DHS3ext/vgadpcm/flash/std/vgadpcm.FR0
3 Static messages 2 MB / 8 mn New specific voice guides for music-on-hold:
/DHS3ext/vgadpcm/flash/custom
4 Static messages 2 MB / 8 mn Alcatel-Lucent music-on-hold:
/DHS3ext/vgadpcm/flash/std/adpcmmoh
5 Dynamic messages 2 MB / 8 mn As many files as desired, up to 8 mn total
2.5.1.2 File distribution on a GPA2 board
Files are coded in G711.
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Partition
No.
Use Size Example files
1 Static messages 6 MB / 12 mn Standard Spanish voice messages (for Latin
America):
/
DHS3ext/vg/flash/std/flashz2vg.ES2
2 Static messages 6 MB / 12 mn Generic or standard French voice messages:
/
DHS3ext/vg/flash/std/flashz2vg.FR0
3 Static messages 6 MB / 12 mn New specific voice guides for music-on-hold:
/DHS3ext/vg/flash/custom
4 Static messages 6 MB / 12 mn Alcatel-Lucent music-on-hold:
/DHS3ext/vg/flash/std/flashmoh
5 Dynamic messages 8 MB / 16 mn As many files as desired, up to 16 mn total
2.5.1.3 File distribution on a Z20VG board
Files are coded in G711.
Partition
No.
Use Size Example files
1 Static messages 4 MB / 8 mn Standard Spanish voice messages (for Latin
America):
/
DHS3ext/vg/flash/std/flashz2vg.ES2
2 Dynamic messages 1 MB / 2 mn As many files as desired, up to 2 mn total
2.5.1.4 File distribution on a CPU6 board
Files are coded in G711.
Partition
No.
Use Size Example files
1 Static messages 8 MB / 16 mn Standard Spanish voice messages (for Latin
America):
flashz2vg.ES2
Reminder:
This file is concatenated with the music-on-hold file,
the result (concatenated), named flashCPU6, is
located in the directory /DHS3/vg/flash/custom
2 Dynamic messages 1 MB / 2mn As many files as desired, up to 2 mn total
2.5.1.5 Number of simultaneous accesses per board
The maximum number of internal voice messages played simultaneously by the same board is
given below.
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Board Type Simultaneous messages
GD and GA Up to 16
CPU6 Up to 15
GPA2 Up to 60
Z20VG Up to 13
2.5.2 External music
Music and external voice messages can be used as music-on-hold or waiting music on a set,
and for internal applications such as the Automated Attendant, routing to a guide, or the CCD.
The index numbers generally used are:
- Tone No. 2 (for an entry on an AFU, CPU5, or CPU6 board).
- Voice guides No. 171 to 180 (for an entry on an SLI or Z board).
2.5.2.1 Hardware required
- An Alcatel-Lucent approved device.
- A two-pair cable to connect the power supply and low frequency (LF).
- An access point on the AFU board of a GD board, or on an SLI, Z, or CPU5/CPU6 board.
2.5.2.2 Connection
On an AFU or SLI board, the external device is connected to the front panel by an RJ45 cable
(see the module Voice guides and music-on-hold - External music ).
For the other boards, see the module Voice guides and music-on-hold - External music .
Correct playback operation may be checked by performing a tone test (see the module Voice
guide and tone check - Basic description) or making a consultation call from another set in the
installation. Volume may be adjusted on the external device or, when recording on an
Alcatel-Lucent Audio Station, adjusted during recording.
2.6 Recognizing and selecting voice guides
2.6.1 Voice guide indexes
Each voice guide is identified by an index number (see the module Voice guides and
music-on-hold - Voice guide message content ). 8 different messages (i.e. one for each
language available to the manager) are associated with each index number.
Example 1:
To play guide No. 3 (Your request has been recorded, you may now hang-up ) in language 2, message
No. 271 will be played.
Index LG1 LG2 LG3 LG4 LG5 LG6 LG7 LG8
3 3 351 431 1024 1025 1026 1027
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(For the correspondence between index numbers and the language number assigned by the manager,
see the module Voice guides and music-on-hold - Voice guide indices by language ).
Note:
As there is no language distinction for music-on-hold, you create a voice guide number and assign a
message to this guide number instead of assigning a message to each language. For more information,
see module Voice guides and music-on-hold - Configuration procedure - Managing voice guides for mu-
sic-on-hold .
Example 2:
The music-on-hold message (message number 1501) will be played with all languages.
Index LG1 LG2 LG3 LG4 LG5 LG6 LG7 LG8
1501 1501 -1 -1 -1 -1 -1 -1 -1
Value -1 indicates no message selected.
2.6.2 Selecting a guide according to system configuration
The Call Server selects voice guides as follows.
If the voice message:
- Is only available on one board: it is played from this board.
- Exists in dynamic and static versions: the dynamic message is played.
- Is available on several boards in the same Media Gateway: the message on the board with
the greatest number of free channels is played.
- Is available on several boards in several Media Gateways: the message on the board of
the same Media Gateway as the requesting device is played.
2.7 Type of playback
Depending on the type of playback selected by the manager, the user will hear the voice
message from the start or while it is being played.
- If playback is set from the start, each time a user requests this guide and a broadcast
channel is free, the message is played from the start.
Remark:
If all broadcast channels are busy and the user requests a guide that is already playing, the user will
hear the message while it is being played and not from the start.
- If playback is not set from voice guide start, each time a user requests the guide and it is
already playing, the user hears the message while it is being played and not from the start.
If the user requests a guide that is not playing and all message broadcast channels are busy,
the user hears the backup tone for the guide requested.
2.8 Backup tone
For each voice guide, there is a corresponding backup tone that replaces it when it cannot be
played.
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Examples of backup tone use:
- Static or dynamic voice guide: no broadcast channel free for this guide, no message in the
desired language available, etc.
- External voice guide: equipment disconnected, interface board out of service, cassette
deck disconnected, etc.
2.9 Listening class
Users can choose not to hear voice guides during normal use (see the module Voice guide
and tone check - Basic description).
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3.1 Overview
An Alcatel-Lucent OmniPCX Enterprise CS comprises up to 2000 tone auxiliaries (tones +
voice guides + new specific voice guides for music-on-hold). Each of these auxiliaries can be
configured as a tone or voice guide or music-on-hold. The manager can decide to replace any
of these auxiliaries by the other.
The table below gives voice guide message content according to their index number. The
prefix and suffix numbers given in the table correspond to the generic numbering plans (see
the module Voice guides and music-on-hold - Detailed description - Reference to the
numbering plan).
A second table gives the message numbers for each of the eight languages available to the
manager (see the module Voice guides and music-on-hold - Voice guide indices by language
).
Reminder:
Exercise precaution when modifying phone feature prefixes and suffixes as these do not modify voice
guides referring to them. Cases where the user is prompted to enter a number which is no longer correct
should be avoided.
3.2 Descriptive table of voice guides
Index Name Content
2 MUSICATT music
3 GPMERAC Your request has been recorded, you may now
hang up.
4 GPNUMCOD Please dial your personal code
5 GPMANAUT The number dialled is not authorized, please
make inquiries
6 GPCONUDE Please dial the extension number you require
7 GPRV_A Your calls are forwarded, you can still make a
call. To cancel forwarding please dial 41
(Forward cancellation Prefix, numbering plan
4x, see the module Voice guides and music-
on-hold - Detailed description ).
7 GPRV_B Your calls are forwarded, you can still make a
call. To cancel forwarding please dial 71
(Forward cancellation Prefix, numbering plan
7x)
7 GPRV_C Your calls are forwarded, you can still make a
call. To cancel forwarding please dial *1
(Forward cancellation Prefix, numbering plan
*x)
8 GPRAPPEL You may request automatic call back by dialling
5 (Booking On Free Or Busy Set suffix).
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Index Name Content
9 GPVONUM Please dial your own extension number.
10 GPRAPEET You may request intrusion by dialling 4
(Intrusion suffix) or automatic call back by dial-
ling 5 (Booking On Free Or Busy Set suffix).
11 GPRAPATT You may request automatic call back by dialling
5 (Booking On Free Or Busy Set suffix) or camp
on by dialling 6 (Busy Camp On suffix).
12 GPATTRAPEET You may request intrusion by dialling 4
(Intrusion suffix), automatic call back by dialling
5 (Booking On Free Or Busy Set suffix) or camp
on by dialling 6 (Busy Camp On suffix).
13 GPEET You may request intrusion by dialling 4
(Intrusion suffix).
14 GPNUMAF Please dial the project account code.
15 GPHEURDV Please enter the time required.
16 GPATT You may camp on by dialling 6 (Busy Camp On
suffix).
17 GPINACMOMEN The person you have called is unavailable,
please call back later.
18 GPDONDIST_A Your extension is in do not disturb, you can still
make a call. To cancel do not disturb, please
dial 42 (numbering plan 4x, Do not disturb pre-
fix).
18 GPDONDIST_B Your extension is in do not disturb, you can still
make a call. To cancel do not disturb, please
dial 72 (numbering plan 7x, Do not disturb pre-
fix).
18 GPDONDIST_C Your extension is in do not disturb, you can still
make a call. To cancel do not disturb, please
dial *2 (numbering plan *x, Do not disturb pre-
fix).
58 FILM_EXT There is no extension corresponding to the
number dialled.
63 PBX_ABS You have left the group.
65 TONREVEIL This is the time you wished to be call back.
68 FILM_EET The extension you have called is protected
against intrusion.
71 GUIDAR1 Greeting message n1 (music-on-hold level
1).
72 GUIDAR2 Greeting message n2 (general forward
guide).
73 GUIDAR3 Greeting message n3 (deterring guide).
74 to
100
GUIDAR 4 30 Greeting message nN (from 4 to 30).
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Index Name Content
101 GPATTEET You may request intrusion by dialling 4
(Intrusion suffix) or camp on by dialling 6 (Busy
Camp On prefix).
102 GPMESSYMP_A You have voice messages waiting, to consult
your mailbox please dial 43 (numbering plan 4x,
Voice mail consultation Prefix).
102 GPMESSYMP_B You have voice messages waiting, to consult
your mailbox please dial 73 (numbering plan 7x,
Voice mail consultation Prefix).
102 GPMESSYMP_C You have voice messages waiting, to consult
your mailbox please dial *3 (numbering plan *x,
Voice mail consultation Prefix).
103 GPATTRECH Please do not hang up, we are paging your cor-
respondent.
104 GPSUFRECH You may page the person you have called by
dialling 7 (Paging Request suffix).
105 GPRACRECH We are paging your correspondent, you may
hang-up.
106 GPDISA Welcome to the DISA service, please enter your
DISA code number.
107 GPANNURAP_A You may cancel the automatic call back by dial-
ling 44 (numbering plan 4x, Cancel auto call
back on busy prefix).
107 GPANNURAP_B You may cancel the automatic call back by dial-
ling 74 (numbering plan 7x, Cancel auto call
back on busy prefix).
107 GPANNURAP_C You may cancel the automatic call back by dial-
ling *4 (numbering plan *x, Cancel auto call
back on busy prefix).
108 GUIDE_HOTEL You have used all of your prepaid deposit,
please extend your credit.
110 GUID_ATT Please hold, the operator will be with you
shortly
139 GPSUFSYMP You may leave a message in the voice mail box
of your correspondent by dialling 8 (Voice Mail
Message Deposit suffix).
214 GPENVINF You are connected to the paging system,
please enter your message.
215 GPMAINT DTMF Q23 'A' digit for voice guides mainten-
ance purpose
216 GPFAX You have a fax message awaiting collection.
217 GPUA_GUIDE You are in Guide mode. To see the main call
prefixes, press the CONSULT key and then the
CALL key.
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Index Name Content
218 GPUA_KEYCONS To identify a key's content, please press the se-
lected key.
219 GPUA_KEYPROG To program a key on your extension, please
press the selected key.
252 TONLEN37_A This extension is locked, to cancel please dial
45 (numbering plan 4x, lock prefix).
252 TONLEN37_B This extension is locked, to cancel please dial
75 (numbering plan 7x, lock prefix).
252 TONLEN37_C This extension is locked, to cancel please dial
*5 (numbering plan *x, lock prefix).
253 TONLEN38_A You have a call back request, you can still
make a call. To cancel please dial 46
(numbering plan 4x, Consult call back list pre-
fix).
253 TONLEN38_B You have a call back request, you can still
make a call. To cancel please dial 76
(numbering plan 7x, Consult call back list pre-
fix).
253 TONLEN38_C You have a call back request, you can still
make a call. To cancel please dial *6
(numbering plan *x, Consult call back list pre-
fix).
255 TONLEN40 To identify a key's content, please press the se-
lected key ; to list the main codes, please press
1.
512 MULT_WAKE_UP_PROG To change the time press 1, to cancel it press 2,
for next programming press 3, otherwise hang-
up
513 MULT_WAKE_UP_END To change the time press 1, to cancel it press 2,
otherwise hang-up.
514 VG_LNK_SAT The network link is busy, please try again later.
515 GP_ARS_WAIT_TONE The call you are trying to make will not be
routed via the cheapest network, either try
again later or wait to establish a connection.
516 VG_ACDV2_EMAIL_PROCESS You are in E-mail processing, you may hang
up.
CCD application.
517 VG_ACDV2_CHAT_PROCESS You are in chat processing, you may hang up
518 VG_ACDV2_QUEU-ING_POSITI
ON
ACD V2 Dynamic chained VG giving CCD call
queuing position.
519 VG_ACDV2_CALLBACK_PROC You are in callback processing, you may hang-
up.
CCD application only.
524 ACD2_PILNUM Please enter the pilot number.
CCD application only.
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Index Name Content
525 ACD2_PGNUM Please enter the processing group number.
CCD application only.
526 ACD2_AGNUM Please enter your agent number.
CCD application only.
527 ACD2_WITHDRAW You re withdrawn from the processing group.
CCD application only.
528 ACD2_TRANS_ALLOW You may hang-up to transfer the call
CCD application only.
529 ACD2_TRANS_FORBID This transfer is not allowed.
CCD application only.
530 ACD2_WITHDR_TYPE Please enter the withdrawal type.
CCD application only.
531 GPMMC_SUFF You may cancel the enquiry by dialling 2
(Consultation Call suffix), introduce your corres-
pondent into the conference by dialling 3
(Three-party Conference suffix) or hang-up to
transfer the call.
532 GPMMC_ATT_TR You are being entered into a conference, thank
you for holding.
533 GPMMC_ATT_CV You are in a conference, thank you for holding.
534 VG_ACD2_WAIT_TIME ACD V2 predictive waiting time announcement.
The range of reserved messages used is: 4218
to 4499 and 5500 to 5999
535 VG_ALARM_TIME_PROG Alarm time programming time confirmation.
The range of reserved messages used is: 4218
to 4499 and 5500 to 5999
536 VG_ALARM_TIME_EXPIR Alarm time programming time expiration.
The range of reserved messages used is: 4218
to 4499 and 5500 to 5999
537 VG_ACD2_HD_PHONE Do you wish to validate the headphone mode?
538 VG_ACD2_AG_WELCOME_GUI
DE
ACD V2 agent welcome guide: This dynamic
voice guide is used to give the agent's welcome
to an external caller in a CCD environment.
The range of reserved messages used is: 4500
to 5499
539 GPBADCODE Incorrect code, please re-enter your personal
code.
540 GPNEWPIN Your personal code is wrong or outdated,
please enter your new personal code.
541 GPCONFPIN Please confirm your new personal code.
542 GPNEXTCODE Please dial your next personal code.
543 GPSERVINAC The service is momentarily unavailable, please
call back later.
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Index Name Content
557 DIFF_LIST_NUMBER Please dial a list number.
558 DIFF_EMPTY_LIST Empty list, please redial.
559 DIFF_ANNOUNCE_NUMBER Please select a message or press #.
560 DIFF_ANNOUNCE_NUM_ERR Please select another message or press #.
638 MTBAVG38 For the time being, you are not authorized to
dial this number.
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4.1 Language correspondence table
Up to 2000 auxiliaries (tones + voice guides + new specific voice guides for music-on-hold)
may be defined in a given system. Up to 6000 messages (total) can be handled.
Voice guide content is given in the module Voice guides and music-on-hold - Voice guide
message content .
Index Lg 1 Lg 2 Lg 3 Lg 4 Lg 5 Lg 6 Lg 7 Lg 8
2 2 2 2 2 2 2 2 2
3 3 271 351 431 1024 1025 1026 1027
4 4 272 352 432 1028 1029 1030 1031
5 5 273 353 433 1032 1033 1034 1035
6 6 274 354 434 1036 1037 1038 1039
7 7 275 355 435 1040 1041 1042 1043
7 PL1 (*) 1013 1012 1011 1010 1009 1008 1007 1006
7 PL2 (*) 965 964 963 962 961 960 959 958
8 8 276 356 436 1044 1045 1046 1047
9 9 277 357 437 1048 1049 1050 1051
10 10 278 358 438 1052 1053 1054 1055
11 11 279 359 439 1056 1057 1058 1059
12 12 280 360 440 1060 1061 1062 1063
13 13 281 361 441 1064 1065 1066 1067
14 14 282 362 442 1068 1069 1070 1071
15 15 283 363 443 1072 1073 1074 1075
16 16 284 364 444 1076 1077 1078 1079
17 17 285 365 445 1080 1081 1082 1083
18 18 286 366 446 1084 1085 1086 1087
18 PL1 (*) 1005 1004 1003 1002 1001 1000 999 998
18 PL2 (*) 957 956 955 954 953 952 951 950
58 58 917 916 915 914 913 912 911
63 63 287 367 447 1088 1089 1090 1091
65 65 288 368 448 1092 1093 1094 1095
68 68 289 369 449 1096 1097 1098 1099
101 101 290 370 450 1100 1101 1102 1103
102 102 291 371 451 1104 1105 1106 1107
102 PL1
(*)
997 996 995 994 993 992 991 990
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Index Lg 1 Lg 2 Lg 3 Lg 4 Lg 5 Lg 6 Lg 7 Lg 8
102 PL2
(*)
949 948 947 946 945 944 943 942
103 103 292 372 452 1108 1109 1110 1111
104 104 293 373 453 1112 1113 1114 1115
105 105 294 374 454 1116 1117 1118 1119
106 106 295 375 455 1120 1121 1122 1123
107 107 296 376 456 1124 1125 1126 1127
107 PL1
(*)
989 988 987 986 985 984 983 982
107 PL2
(*)
941 940 939 938 937 936 935 934
108 108 297 377 457 1128 1129 1130 1131
110 110 298 378 458 1132 1133 1134 1135
139 139 299 379 459 1136 1137 1138 1139
214 214 340 420 500 1140 1141 1142 1143
215 215 215 215 215 215 215 215 215
216 216 300 380 460 1144 1145 1146 1147
217 217 301 381 461 1148 1149 1150 1151
218 218 302 382 462 1152 1153 1154 1155
219 219 303 383 463 1156 1157 1158 1159
220 220 304 384 464 1160 1161 1162 1163
221 221 305 385 465 1164 1165 1166 1167
222 222 306 386 466 1168 1169 1170 1171
223 223 307 387 467 1172 1173 1174 1175
224 224 308 388 468 1176 1177 1178 1179
225 225 309 389 469 1180 1181 1182 1183
226 226 310 390 470 1184 1185 1186 1187
227 227 311 391 471 1188 1189 1190 1191
228 228 312 392 472 1192 1193 1194 1195
229 229 313 393 473 1196 1197 1198 1199
230 230 314 394 474 1200 1201 1202 1203
231 231 315 395 475 1204 1205 1206 1207
232 232 316 396 476 1208 1209 1210 1211
233 233 317 397 477 1212 1213 1214 1215
234 234 318 398 478 1216 1217 1218 1219
235 235 319 399 479 1220 1221 1222 1223
236 236 320 400 480 1224 1225 1226 1227
237 237 321 401 481 1228 1229 1230 1231
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Index Lg 1 Lg 2 Lg 3 Lg 4 Lg 5 Lg 6 Lg 7 Lg 8
238 238 322 402 482 1232 1233 1234 1235
239 239 323 403 483 1236 1237 1238 1239
240 240 324 404 484 1240 1241 1242 1243
241 241 325 405 485 1244 1245 1246 1247
242 242 326 406 486 1248 1249 1250 1251
243 243 327 407 487 1252 1253 1254 1255
244 244 328 408 488 1256 1257 1258 1259
245 245 329 409 489 1260 1261 1262 1263
246 246 330 410 490 1264 1265 1266 1267
247 247 331 411 491 1268 1269 1270 1271
248 248 332 412 492 1272 1273 1274 1275
249 249 333 413 493 1276 1277 1278 1279
250 250 334 414 494 1280 1281 1282 1283
251 251 335 415 495 1284 1285 1286 1287
252 252 336 416 496 1288 1289 1290 1291
252 PL1
(*)
981 980 979 978 977 976 975 974
252 PL2
(*)
933 932 931 930 929 928 927 926
253 253 337 417 497 1292 1293 1294 1295
253 PL1
(*)
973 972 971 970 969 968 967 966
253 PL2
(*)
925 924 923 922 921 920 919 918
254 254 338 418 498 1296 1297 1298 1299
255 255 339 419 499 1300 1301 1302 1303
512 512 875 874 873 872 871 870 869
513 513 868 867 866 865 864 863 862
514 514 341 421 501 1304 1305 1306 1307
515 515 342 422 502 1308 1309 1310 1311
516 516 861 860 859 858 857 856 855
517 517 854 853 852 851 850 849 848
519 519 814 813 812 811 810 809 808
521 521 807 806 805 804 803 802 801
524 641 642 643 644 1312 1313 1314 1315
525 645 646 647 648 1316 1317 1318 1319
526 649 650 651 652 1320 1321 1322 1323
527 653 654 655 656 1324 1325 1326 1327
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Index Lg 1 Lg 2 Lg 3 Lg 4 Lg 5 Lg 6 Lg 7 Lg 8
528 657 658 659 660 1328 1329 1330 1331
529 661 662 663 664 1332 1333 1334 1335
530 665 666 667 668 1336 1337 1338 1339
531 669 670 671 672 1340 1341 1342 1343
532 673 674 675 676 1344 1345 1346 1347
533 677 678 679 1023 1348 1349 1350 1351
537 1019 1020 1021 1022 1352 1353 1354 1355
539 1018 910 909 908 907 906 905 904
540 1017 903 902 901 900 899 898 897
541 1016 896 895 894 893 892 891 890
542 1015 889 888 887 886 885 884 883
543 1014 882 881 880 879 878 877 876
557 557 847 846 845 844 843 842 841
558 558 840 839 838 837 836 835 834
559 559 833 832 831 830 829 828 827
560 560 826 825 824 823 822 821 820
638 638 738 778 818 819 817 816 815
(*) : PL1 or PL2 means alternate numbering plan 1 (7x) or 2 (*x) (see the module Voice guides
and music-on-hold - Detailed description - Loading static voice messages).
Note:
As there is no language distinction for music-on-hold, you only assign a message to the new value On
Hold Music voice guide instead of assigning a message by language. For more information, see mod-
ule Voice guides and music-on-hold - Configuration procedure - Managing voice guides for music-on-hold
.
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5.1 Purpose
The following installation procedures describe how to transfer static voice guides to the
OmniPCX hard drive from a CD-ROM or Alcatel-Lucent Audio Station (AAS).
Note:
The same tool is used to load guides on an Alcatel-Lucent OmniPCX Enterprise CS or on an OmniPCX
4400.
5.2 Transfer software
The same software can be used to transfer both static voice guides and 4645 (e-VA voice
mail) voice guides to one or more OmniPCXs.
5.2.1 Hardware and software required
- the OmniPCX Enterprise Call Server,
- the installation CD-ROM,
- a PC with a minimum configuration of:
a 17" screen (this makes installation easier),
10 Mb of free drive space,
operating system: Windows 95, Windows 98, Windows Me, Windows NT4 or Windows
2000pro,
Internet Explorer version 5 (or higher),
- an IP link between the PC (Ethernet connector) and the Call Server (LAN connector).
5.2.2 Installing the transfer software
Note 1:
This software is part of the Alcatel-Lucent Audio Station (AAS) suite that enables creating customized
voice guides (see the module Alcatel-Lucent Audio Station (AAS) - Overview).
1. Check that the version of Internet Explorer installed on the PC is version 5 (or higher).
Note 2:
If this is not the case, browse to the IE5 directory on the CD-ROM and double-click:
ie5upd_en.EXE: to install this version in English,
or ie5upd_fr.EXE: to install it in French,
follow the instructions displayed on screen to complete the upgrade process.
2. In the install directory on the CD-ROM, double-click the setup.exe file.
3. Confirm the selected installation directory by clicking Next.
4. In the last InstallShield Wizard window, click Finish.
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5.3 Transferring voice guides
Reminder:
Voice guide file format varies depending on type of OmniPCX. It is G711 for the OmniPCX4400 and AD-
PCM32 for the OmniPCX Enterprise. In other words, voice guide files are not interchangeable for the dif-
ferent types of OmniPCX.
Double-click the desktop icon (or, via the Windows explorer, VoiceGuidesTFR.exe,
in the directory in which installation was performed).
Click Help to access the on-line help for use of the software.
5.3.1 Connecting to the OmniPCX
1. Enter the IP address of the OmniPCX.
Note 1:
If the remote node is declared in the host file of the PC, simply enter node name.
2. Click Add host to add it to the list.
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Note 2:
If the information entered is incorrect, select the address of the OmniPCX to be modified and click
Remove.
3. In the newly created list, select the OmniPCX to which the voice guides are to be
transferred.
4. Click Connection.
5. Enter the mtcl account password.
6. Click OK to confirm.
7. In the frame reserved for the OmniPCX, the OmniPCX country code is identified by the
software (this field cannot be modified).
5.3.2 Selecting type of voice guides to be downloaded
A selection of standard voice guides (specific to a particular country) is available. If there is no
file corresponding to the country concerned on the CD-ROM, select generic voice guides.
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5.3.2.1 Generic guides
1. In the section reserved to the OmniPCX, select the type of file to be downloaded (ADPCM
for a Call Server and G711 for an ACT Media Gateway).
Note 1:
in a system using boards requiring G711 and ADPCM files, two seperate downloads must be per-
formed.
2. The hard drive directory in which generic guides will be stored is displayed automatically
(/DHS3ext/vgadpcm/flash/std or /DHS3ext/vg/flash/std according to the
requested file format)
If there are already files in the directory concerned, they will be shown in the Files field.
3. Click Transfer to OmniPCX.
Note 2:
The Call Server hard drive will be purged automatically before transfer starts.
A specific language cannot be selected. All generic languages (and the Alcatel-Lucent music-
on-hold) are downloaded automatically.
Language File extension
English EN0
French FR0
German DE0
Italian IT0
Portuguese PT0
Spanish ES0
Other language ...
According to board format requirements, these files are named vgadpcm.LNG or flashz2vg.LNG
(where LNG is the language used).
5.3.2.2 Standard guides
Note 1:
The OmniPCX country code detected by the software determines which guides can be loaded. For ex-
ample, standard Turkish guides cannot be downloaded if OmniPCX country code is fr (France).
1. In the section reserved to the OmniPCX, select file type (ADPCM for a Call Server and
G711 for CPU6, GPA2 and Z20VG boards).
2. The hard drive directory in which standard guides will be stored is displayed automatically
(/DHS3ext/vgadpcm/flash/std or /DHS3ext/vg/flash/std according to the
requested file format))
If there are already files in the directory concerned, they will be shown in the Files field.
3. Check that the standard guides for the OmniPCX reference country are present on the
CD-ROM.
4. Click Transfer to OmniPCX.
Note 2:
The Call Server hard drive will be purged automatically before transfer starts.
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5.3.2.3 Custom guides
Customized guides can be factory prepared on request and delivered on CD-ROM.
1. In the section reserved to the OmniPCX, select the target (Custom ADPCM Business
System).
2. The hard drive directory in which standard guides will be stored is displayed automatically
(/DHS3ext/vgadpcm/flash/custom or /DHS3ext/vg/flash/custom according to
the requested file format).
If there are already files in the directory concerned, they are shown in the Files field.
3. In the standard Windows window, select the file to be transferred before clicking Open.
4. Click Transfer to OmniPCX.
5.3.2.4 Audio station guides
Guides recorded by the client on the Alcatel-Lucent Audio Station (AAS) are loaded by
selecting the corresponding option. This type of transfer is described in the Audio Station
documentation (see module Alcatel-Lucent Audio Station (AAS) - Overview).
5.3.2.5 Guides for the Hotel/Hospital application
A file contains Hotel/Hospital messages in two languages (language selection is configured in
system management).
1. In the section reserved to the OmniPCX, select the target:
Generic (ADPCM or G711)
or Standard (ADPCM or G711 if the country concerned requires a standard guide to be
loaded
2. The hard drive directory in which standard (or generic) guides will be stored is displayed
automatically (/DHS3ext/vgadpcm/flash/std or /DHS3ext/vg/flash/std for
CPU6, GPA2 and Z20VG boards).
If there are already files in the directory concerned, they will be shown Files field.
3. Click Transfer to OmniPCX.
5.3.2.6 Guides for 4645 (e-VA voice mail)
These guides are specific to 4645 (e-VA) voice mail (OmniPCX Enterprise).
1. In the section reserved to the OmniPCX, select file type.
2. The (Call Server) hard drive directory in which standard guides will be stored is displayed
automatically (/DHS3ext/vgeva)
If there are already files in the directory concerned, they will be shown Files field.
3. Click Transfer to OmniPCX.
Note:
The Call Server hard drive will be purged automatically before transfer starts.
5.4 Deleting a file from the OmniPCX
For standard and generic files, any new loading operation overwrites existing files in the
directory to which these files are saved.
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However, custom files are left in the OmniPCX Custom directory when a new loading
operation is performed.
To delete a given file from the OmniPCX, select the file in the list and click Delete.
Figure 5.6: Example, selecting a file
If a file is deleted accidentally, simply repeat the loading procedure.
Reminder:
Generic files are not loaded individually, see Generic guides .
5.5 Saving files
Whatever the type of voice guide files loaded on the OmniPCX, they can be saved (file by file)
on a PC hard drive.
1. Select the file to be saved.
2. Click Copy to PC.
3. Select the directory to which the file is to be saved in the standard Windows window.
4. Click Save.
5.6 Renaming a file on the Call Server
1. Select the file to be renamed.
2. Click Rename file.
3. Enter the new file name.
4. Click OK.
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6.1 Connecting an external device to a GD (AFU) or SLI board
6.1.1 Prerequisites
- An AFU board (GD board daughterboard).
- Or, an SLI board (or MIX board).
- An external audio device with its own power supply that can be connected to the OmniPCX
by an RJ45 cable. This can be a standard device (CD player, for example) or professional
equipment for this type of application.
Note:
It is preferable to use an output with adjustable volume.
6.1.2 Connectors
Caution:
Management (configuration operations) must be performed before any external music device is
put into service
- On an OmniPCX Media Gateway
Connection is to the front face of the SLI board or GD board (connection to the AFU
daughterboard).
On a GD board, connection is via the AUDCTRL output (normally-open control contact)
and the AUDIN input of the AUDIO-IN connector.
Alcatel-Lucent recommends 600 Ohms output impedance for both the AFU board and
analog equipment.
For analog equipment (SLI board) connection is the same as for an analog set (pins 4 and
5).
On an AFU board, pins 1 and 2 of the RJ45 cable are used.
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LxternuI muslc
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6.2 Connecting an external device to a CPU6 or Z20VG board
6.2.1 Prerequisites
- One of the following boards: Z20VG, CPU5, or CPU6.
- A external audio device with its own power supply that can be connected to either a
distribution frame or directly to the OmniPCX. This can be a standard device (CD player,
for example) or professional equipment for this type of application.
Note:
It is preferable to use an output with adjustable volume.
6.2.2 Connection
6.2.2.1 CPU6
Depending on the type of OmniPCX cabinet, connection is either:
- To the front panel (VH cabinet) via the connector provided:
- Or, to the back panel (M2, M3, MI, and WM1 cabinets):
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Note:
On the WM1, connection is made directly from the unit (incorporated in the cabinet) to the splitter.
6.2.2.2 Z20VG
Depending on the type of OmniPCX cabinet, connection is either:
- To the front panel (VH cabinet) via a Patch Panel (for more information, see the module
Patch Panel - 16 ports module - 16 ports module)
- Or, to the back panel (M2, M3, MI, and WM1 cabinets).
6.3 Management and checks
See the module Voice guides and music-on-hold - Configuration examples and the module
Voice guides and music-on-hold - Configuration procedure .
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7.1 Overview
To put voice messages into service:
- Download one or more generic, standard or custom voice messages.
- To play (broadcast) messages via a GPA2 board, declare the DSPs.
Note 1:
This operation is reserved to physical boards, it is not required for a virtual GPA board associated
with a GD or GA board.
- To configure available languages:
Assign language index numbers to the available languages (or modify them).
If required, configure correspondence between set display language and voice
message language.
Assign a user language (association of a set display language and voice message
language) to system users and attendants.
- If specifically required, manage and create individual voice guides.
- If required, create new voice guide indexes and manage voice guides for music-on-hold.
- If required, manage assignment of a voice guide (or music-on-hold) to a device external to
the Alcatel-Lucent OmniPCX Enterprise CS.
- If required, manage voice message listening rights.
Note 2:
This specific point is described in the module Voice guide and tone check - Configuration procedure,
- To configure dynamic voice messages:
Create a prefix allowing messages to be recorded from a 4035 or 4035IP set.
Grant sets the right to record messages.
Assign messages to the system boards used to play them.
If required, adjust set recording level from the management tool.
If required, manage dynamic messages recorded using the AAS application.
7.2 Downloading files
For a generic, standard or custom voice message file to be played by the application (after
installation, see the module Voice guides and music-on-hold - Voice guide transfer software ),
a voice guide index must be managed. A language index is associated with this voice guide
index. In turn, this language index is associated with a language in management.
7.2.1 On GD/GA boards
1. Select: Shelf > Board > Voice Guide Index MG.
2. Review/modify the following attributes.
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Shelf Address Enter shelf number.
Board Address Enter board number of the Media Gateway GD (or GA)
board.
Static voice guides index Either enter the index number of the voice guide to be
managed:
1 to 8,
2&3,
4&5,
6&7,
Or, select one of the following:
Music-on-hold,
Specific Voice Guide.
Specific voice guide index
Note:
This attribute is displayed only if you
select Specific Voice Guide.
Enter any value between 9 and 200 to use the new static
voice guide files.
3. Confirm your entries.
4. End.
7.2.2 On a CPU6/Z20VG board
1. Select: Shelf > Board .
2. Review/modify the following attributes.
Shelf Address Enter shelf number.
Board Address Enter board number.
Voice guide language index Either enter the index number of the voice guide to be
managed:
1 to 8,
2&3,
4&5,
6&7,
Or, select Music-on-hold.
3. Confirm your entries.
4. End.
7.2.3 On a GPA2 board
1. Select: Shelf > Board .
2. Review/modify the following attributes.
Shelf Address Enter shelf number.
Board Address Enter board number.
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Voice guide language index Either enter the index number of the voice guide to be
managed:
1 to 8,
2&3,
4&5,
6&7,
Or select one of the following:
Music-on-hold,
Specific Voice Guide.
Specific voice guide index
Note:
This attribute is activated only if you
select Specific Voice Guide.
Enter any value between 9 and 200 to use the new static
voice guide files.
3. Confirm your entries.
4. End.
7.3 Declaring GPA board DSPs
Note:
This management is also valid for GPA boards, except virtual GPA boards (associated with a GD or GA
board).
1. Select: Shelf > Board > GPA DSP program.
2. Review/modify the following attributes.
Shelf Address Enter the ACT number.
Board Address Enter the position of the GPA2 board in this ACT
Configuration Select (as desired):
VG+4 Detections+Tones
VG+4 VAD+Tones,
VG+2 Detections+2 VAD+Tones
VG+Conf.+3 Detections+Tones
VG+Conference+3 VAD+Tones
VG+Conf.+2 Detections+1 VAD+Ton.
VG+Conf.+2 Detections+1 VAD+Ton.
VG+2 Conferences+2 Detections
VG+2 Conferences+2 VAD
VG+2 Conferences+Detection+VAD
3. Confirm your entries.
4. End.
7.4 Managing languages
This series of operations allows the following to be configured:
- Languages displayed on user sets.
- The association between static voice guide index and a given language.
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- Voice message languages.
- User language, i.e. combination of display language and voice message language.
7.4.1 Selecting languages
1. Select: System.
2. Review/modify the following attributes.
Display Languages
Display Language 0 Select a language from those available on the system.
This language refers to the language configured in Man-
aging the associated language .
.......... .........
Display Language 7 Idem.
User Languages
1- User language Select a user language from those offered.
1- Display Language Enter language number (0 to 7).
1- Voice Guide Language Enter language number (1 to 8).
.......... .........
9- User language Select a user language from those offered.
9- Display Language Enter language number (0 to 7).
9- Voice Guide Language Enter language number (1 to 8).
3. Confirm your entries
4. End
7.4.2 Managing the associated language
1. Select: System > Static Voice Guide .
2. Review/modify the following attributes.
Static voice guides index Enter the index number of the language concerned (1 to
8).
Language Select the desired language for this language number.
Reminder:
Up to 8 different languages can be configured on the same sys-
tem.
Note 1:
To download a custom (specific) file, select Specific file, for
music-on-hold, select Music-on-hold.
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File name
Note 2:
This attribute is only displayed for
download of a custom file or music-
on-hold, if the "Specific (Custom) File"
attribute is selected for the display lan-
guage and voice message language
combination.
Enter the name of the file to be downloaded. If the file is
not in directory /DHS3ext/vgadpcm/flash/custom
(or /DHS3ext/vg/flash/custom for an ACT Media
Gateway), management will not be allowed.
3. Confirm your entries.
4. End.
7.4.3 Managing static voice guides for music-on-hold
For music-on-hold, you can:
- Create new static voice guide indexes (9 to 200),
- Consult/modify all voice guide indexes (1 to 200).
1. Select: System > Static Voice Guide > Create.
2. Review/modify the following attributes.
Static voice guides index Enter a voice guide identification number (9 to 200).
3. Confirm your entries.
4. Select once again: System > Static Voice Guide.
5. Review/modify the following attributes.
Static voice guides index Enter the static voice guide index number (1 to 200).
Language Select Specific file.
File name Enter the name of the file to be downloaded. If the file is
not in directory /DHS3ext/vgadpcm/flash/custom
(or /DHS3ext/vg/flash/custom for an ACT Media
Gateway), management will not be allowed.
6. Confirm your entries.
7. End.
7.4.4 Assigning a user language to a set
Reminder:
User language is the combination of set display language and voice guide playback language.
1. Select: Users .
2. Review/modify the following attribute.
Language ID Enter a "user language" number defined above (from 1 to
9).
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3. Confirm your entry.
4. End.
7.4.5 Assigning a user language to an attendant set
Assigning a "user language" (display language + voice guide playback language) to an
attendant set.
1. Select: Attendant > Attendant sets.
2. Review/modify the following attribute.
Language ID Enter a user language number defined above (from 1 to
9).
3. Confirm your entry.
4. End.
7.5 Managing voice guides
1. Select: System > Voice Guides.
2. Review/modify the following attributes.
Voice Guide Number Enter voice guide identification number. To select a new
guide number, refer to the list of voice guides ( module
Voice guides and music-on-hold - Voice guide message
content ).
Note 1:
Dynamic voice guides reserved for CCD and Appointment re-
minder are:
n518: CCD waiting queue position
n535: Program Appointment Reminder
n536: Appointment reminder: expiration
n538: CCD agent welcome guide
Function Select (as desired):
Mono-message voice guide for a static message.
Voice guide on analog equipment for an external
voice guide (SLI board or other analog board).
Dynamic chained voice guide
Static chained voice guide
Intern+extern chained voice guide for a chained
message comprising a static message and an external
guide.
Multi-language message, (reserved for CCD).
Voice Guide Start Yes: the voice message is played from the start of the
message.
No: the voice message can start to play anywhere in the
message.
Backup tone Enter the number of the tone to be used when the voice
message fails to play.
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Message language 1
..........
Message language 8
Note 2:
Static guides (not chained) only.
Enter a message number (value between -1 and 5999),
see the module Voice guides and music-on-hold - Voice
guide indices by language . Value -1 indicates no mes-
sage selected.
Dynamic function
Note 3:
Variable chained guides only.
Select:
Program Appointment Reminder, to confirm to the
user that he has entered appointment time correctly.
Appointment reminder: expiration, to inform the
user of appointment reminder expiration time.
CCD waiting time announcement: informs the caller
of waiting time.
CCD agent welcome guide: enables the agent that
the call reaches to be identified.
CCD waiting queue position: informs the external
caller of his position in the waiting queue.
RSI Digit Announcement
Number of connections
Note 4:
Variable chained guides only
This message will be played to the caller n times
Message language 1
..........
Message language 8
Note 5:
Static guides (chained) only.
Enter a message number (value between -1 and 5999),
see the module Voice guides and music-on-hold - Voice
guide message content . Value -1 indicates no message
for this language number.
Listening class 0
..........
Listening class 7
Note 6:
Static guides (chained or not) only.
Select "Forbidden" or "Allowed with no control" to forbid
users from hearing or allow users to listen to the guide de-
pending on their listening class. Alcatel-Lucent recom-
mends that:
Class 0 be set to "Forbidden"
Class 7 be set to "Allowed with no control"
Internal message number
External message number
Note 7:
Internal-external chained guides only
Enter the number of the static message and external voice
guide to be chained.
Set of languages
Language number
Note 8:
Multi-language guides only, reserved for CCD.
Use the [ Add ], [ Delete ], [ Next ],
[ Previous ] options to add other languages and/or
other messages to each guide.
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Equipment Address
Shelf
Board
Terminal
Note 9:
External guides on analog equipment only
Enter:
The number of the Media Gateway in which the board
is installed.
The analog interface slot in the shelf (between 0 and
13 or 0 and 27 depending on shelf capacity).
The equipment slot in the interface (between 0 and
23).
3. Confirm your entries.
4. End.
For more information on configuring variable chained guides and multi-language guides, see
the module CCdistribution - Prior management - Managing voice guides.
7.6 Managing voice guides for music-on-hold
1. Select: System > Voice Guide > Create.
2. Review/modify the following attributes.
Voice Guide Number Enter voice guide identification number. To select a new
guide number, see module Voice guides and music-
on-hold - Maintenance - Music-On-Hold commands .
Function Select On Hold Music voice guide.
Flash message On Hold Music Enter message identification number.
Note:
Message identification number could be the same or different
from voice guide number.
3. Confirm your entries.
4. End.
7.7 Managing music and voice guides on external equipment
7.7.1 Connection to a CPU6 board or an AFU board
The external equipment is directly connected to the CPU6 board or AFU board (GD
daughterboard), for more information, see the module Voice guides and music-on-hold -
External music .
Alcatel-Lucent recommends using tone No. 2 (see the module Tones - Detailed description -
Principle).
Caution:
If the music-on-hold to be used is not the system background music (see the module Internal mu-
sic channel - Overview), the background music is associated with a voice guide and not tone 2.
Reminder:
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An AFU board (and external device) must be connected to all Call Server GD boards using this service.
1. Select: System > Tones.
2. Review/modify the following attributes.
Tone No. 2
Combined basic tone Use [ Add ], [ Delete ], [ Next ], [ Previous ]
to check and confirm options as follows.
Tone No. Enter 31.
Duration This attribute does not affect the playback of music-
on-hold.
3. Confirm your entries.
4. End.
7.7.2 Connecting equipment to an SLI board
To avoid any malfunction, equipment management must be configured before connecting it to
the Alcatel-Lucent OmniPCX Enterprise CS and powering it up.
Alcatel-Lucent recommends that guides No. 171 to 180 be used (preferably).
Note 1:
Music-on-hold played from an SLI board may be common to all GD boards in the same system.
See Managing voice guides .
Note 2:
For this music-on-hold to be played on the trunk group and when waiting for attendant, you must:
1. Configure the object: Entities.
2. Review/modify the following attributes.
Waiting Guide Enter the number of the message (music-on-hold) to be played.
Attendant Waiting Guide Enter the number of the message (music-on-hold) to be played.
3. Confirm your entries.
4. End.
7.8 Managing dynamic voice messages
7.8.1 Creating the recording prefix
1. Select: Translator > Prefix Plan.
2. Review/modify the following attributes.
Number Enter a prefix number compatible with the dialing plan.
Prefix Meaning Select Local features.
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Local Features Select
Recordable Voice Guides
3. Confirm your entries.
4. End.
7.8.2 Granting set rights
1. Select: Classes of service > Phone Features Classes of Service.
2. Review/modify the following attributes.
Tel.Features COS ID Enter the COS ID of the set on which dynamic voice mes-
sages are to be recorded.
Local Features (PCX Services)
Recordable Voice Guides Enter 1 to grant sets with this COS the right to record and
download dynamic voice guides. Enter 0 to block this fea-
ture.
3. Confirm your entries.
4. End.
7.8.3 Assigning a message to a board
Before recording, each message must first be assigned to one or more boards (GD, GA,
CPU6, GPA2, Z20V).
If you experience problems doing this, use the option System > Dynamic voice guides >
Failure reason (see the module Voice guides and music-on-hold - Maintenance - Dynamic
voice messages).
1. Select: System > Dynamic voice guides > Assignment.
2. Review/modify the following attributes.
Sub-message number Enter the number of the message to be created.
Shelf-Board Use the [ Add ], [ Delete ], [ Next ],
[ Previous ] options
to specify the address of each board to be used to play
the guide.
3. Confirm your entries.
4. End.
Caution:
For the manager to have maximum flexibility, any message number (0 to 5999) can be used to
name a file. Make sure that dynamic voice guides that are not intended to replace static voice
guides have a different number.
7.8.4 Adjusting set volume
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1. Select: System > Other System Param..
2. Review/modify the following attribute.
VG Recording Gain from a UA
set
Enter a value between 0 and 4 (see list below).
Level Gain in dB
0 -5
1 -2,5
2 0
3 2,5
4 5
3. Confirm your entry.
4. End.
7.8.5 Managing AAS files
7.8.5.1 Importing AAS files
Files are first transferred using the AAS transfer tool. They are stored on the Call Server in the
directory DHS3ext/vg/pc. The following operation allows files to be transferred to the
directory DHS3ext/vg/dhs to make them available for use.
1. Select: System > Dynamic voice guides.
2. Review/modify the following attribute.
Import new files in database Select this option.
3. Confirm your entry.
4. End.
7.8.5.2 Cleaning the transfer directory
This operation is used to clean up directory DHS3ext/vg/pc.
1. Select: System > Dynamic voice guides > Clear import directory.
2. Review/modify the following attribute.
Clear Import directory Select this option.
3. Confirm your entry.
4. End
If transfer is incorrectly or only partially performed, only the faulty files can be deleted.
1. Select: System > Dynamic voice guides > Remove invalid files from database
2. Review/modify the following attribute
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Remove invalid files from data-
base
Select this option.
3. Confirm your entry.
4. End.
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8.1 Overview
This example is for loading of guides to an Alcatel-Lucent OmniPCX Enterprise CS delivered
to a French company subsidiary in Turkey.
The Call Server (CS board) is declared as shelf No. 0.
The main CPU of the Call Server is in slot 6.
The OmniPCX Media Gateway is declared as shelf 4.
The GD board of the Media Gateway is in slot 0.
The following operations are performed prior to voice guide installation on this system:
1. Standard Turkish voice message file downloaded to the Call Server, using the transfer tool
included on the CD-ROM (mandatory).
2. Custom voice message file downloaded (to French play voice guides corresponding to the
Turkish numbering plan). This file was previously ordered from Alcatel-Lucent.
3. Management of languages associated with the voice guide indices.
4. Management of display and voice message languages (user language) according to types
of sets (user and attendant).
5. Declaration of two voice guide indices on the Media Gateway.
6. Declaration of internal music-on-hold.
7. Management of tone 2 for connection of external music-on-hold to the Alcatel-Lucent
OmniPCX Enterprise CS.
8. Connection of a CD player to the AFU board (GD daughterboard)
9. Creation of a chained voice guide: static + external and declaration of routing to guide for a
given set in the system.
10. Language added.
11. Declaration of music-on-hold with specific files.
8.2 Loading voice messages
- Load standard voice messages for Turkey (see the module Voice guides and
music-on-hold - Voice guide transfer software ).
- Check available drive space (in directory usr7), using the command df-v
Example:
df -v
Filesystem 1k-blocks Used Available Use% Mounted on
/dev/hda5 149126 54425 87001 38% /
/dev/hda6 396623 214761 161381 57% /usr2
/dev/hda7 198313 80912 107150 43% /usr3
/dev/hda8 1923520 55856 1769956 3% /usr4
/dev/hda13 297851 82377 200096 29% /usr7
- Load specific files (custom guides), see the module Voice guides and music-on-hold -
Voice guide transfer software .
Chapter
8
Conflgurutlon exumIes
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8.3 Managing system languages
Note:
The following management is given for information. Language management (depending on country of in-
stallation) is automatically performed with the creation of the PCX database.
8.3.1 Selecting languages
1. Select: System
2. Review/modify the following attributes
Display Languages
Display Language 0 Turkish
Display Language 1 French
User Languages
1- User language Turkish
1- Display Language 0
1- Voice Guide Language 1
2- User language French
2- Display Language 1
2- Voice Guide Language 2
3. Confirm your entries
4. End
8.3.2 Assigning a user language to a user set
As the Alcatel-Lucent OmniPCX Enterprise CS is Turkish, by default all sets in the system
have a display in Turkish and voice messages are in Turkish. The following management is
required for a French-speaking manager's set only.
1. Select: Users
2. Review/modify the following attribute
Language ID 2
8.4 Managing the languages associated with the index
Note:
The following management is given for information. Language management (depending on country of in-
stallation) is automatically performed with the creation of the PCX database.
8.4.1 Loading files
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1. Select: System > Static Voice Guide.
2. Review/modify the following attributes.
Static voice guides index 1
Language Turkish
Caution 1:
The file must be in the directory /
DHS3/vgadpcm/flash/std.
3. Confirm your entries
4. Select once again: System > Static Voice Guide.
5. Review/modify the following attributes.
Static voice guides index 2
Language Specific file
File name Name of the file to be downloaded.
Caution 2:
The file must be in the directory /
DHS3ext/vgadpcm/flash/custom.
6. Confirm your entries.
7. End.
8.4.2 Declaring voice guide indices
Two indices are created.
1. Select: Shelf > Board > Voice Guide Index MG.
2. Review/modify the following attributes.
Shelf Address 4
Board Address 0
Instance VG 1
Static voice guides index 1
3. Confirm your entries.
4. Select once again: Shelf > Board > Voice Guide Index MG.
5. Review/modify the following attributes.
Shelf Address 4
Board Address 0
Instance VG 2
Static voice guides index 2
6. Confirm your entries.
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7. End.
8.5 Defining internal music
The standard Alcatel-Lucent music-on-hold is to be used before an external device is
connected to the AFU daughterboard of the GD.
1. Select: Shelf > Board > Voice Guide Index MG.
Reminder:
For ACT Media Gateway boards, the same management is performed at Shelf > Board level.
2. Review/modify the following attributes
Shelf Address 4
Board Address 0
Instance VG 3
Static voice guides index Music-on-hold
Note 1:
To check that the file has been transferred correctly to the
Call Server, use the command ls -l (or ll) in the directory /
DHS3ext/vgadpcm/flash/std.
3. Confirm your entries.
4. End.
Any voice guide index can be used to play this. However, it is easiest to use tone 2 (intended
for this).
Note 2:
The simplest method of playing the music-on-hold is, therefore to:
1. Delete tone 2.
2. Create voice guide No. 2 (single message guide) with No. 2 as message number for all languages to
be managed on the system.
8.6 Using external music-on-hold
As tone 2 is generally used for external music, manage the tone as follows.
1. Delete voice guide No. 2 (see previous paragraph).
2. Create tone No. 2.
a. Select: System > Tones
b. Review/modify the following attributes
Tone No. 2
Combined basic tone
Tone No. 31
Note:
Tone number must be 31
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Duration This attribute does not affect music-
on-hold playback.
c. Confirm your entries
d. End
8.7 Connecting a CD player to the AFU daughterboard
After the above management operations have been performed, connect the external CD player
as described in the module Voice guides and music-on-hold - External music . This music
replaces the standard Alcatel-Lucent music-on-hold.
8.8 Creating a greeting message for routing to a set
When a caller tries to reach the set concerned, he will get a greeting message followed by a
brief musical extract.
8.8.1 Creating a chained voice guide: internal + external
1. Select: System > Voice Guides.
2. Review/modify the following parameters
Voice Guide Number 561
Function Select:
Intern+extern chained voice guide for a
chained message comprising an internal mes-
sage and external guide.
Voice Guide Start No: the voice guide can start to play anywhere in the
message.
Backup Tone 56
Internal-external chained
voice guide
Internal message number 20
External message number 2
3. Confirm your entries.
4. End.
8.8.2 Defining a greeting guide for incoming calls
Up to 254 different greeting guides can be created.
1. Select: System > Incoming Greeting Guides
2. Review/modify the following parameters
Voice guide number 1
Voice guides 561
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Guide Timer 30
Routing Directory Number Directory number to which the call is directed after
playback of the voice guide.
3. Confirm your entries
4. Return to the start menu
5. Select: Translator > Prefix Plan
6. Review/modify the following attributes
Number Enter the relevant DID number.
Prefix Meaning Select Incoming Call Greeting Guide
Prefix Information Enter the number of the greeting guide
configured above.
7. Confirm your entries
8. End
8.9 Adding a language
To meet the needs of some English-speaking users and to be able to offer them voice guides
in English that comply with the numbering plan specific to Turkey, two solutions can be
envisaged:
- Acquire the AAS application that enables the static guides delivered by Alcatel-Lucent to
be adapted to the numbering plan and allows for custom static guides to be added to
existing guides.
- Order an additional specific file from Alcatel-Lucent.
The files created will then be downloaded to the Call Server as described in the module Voice
guides and music-on-hold - Voice guide transfer software .
Note:
The standard Turkish file offers messages No. 7, No. 1013 and No. 965 (notification of set forwarding
and the option to cancel such forwarding by dialing a prefix) for the index for voice guide No. 7. These
messages mention 3 prefixes that are different from the prefixes offered by the generic English file on the
CD-ROM. In other words, the generic English file is not compatible with the Turkish standard.
8.10 Declaring music-on-hold with specific files
1. Select: Shelf > Board > Voice Guide Index MG.
2. Review/modify the following attributes.
Shelf Address 4
Board Address 0
Instance VG 4
Static voice guides index Specific Voice Guide
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Specific Voice Guide index 9
3. Confirm your entries.
4. End.
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9.1 Overview
Dynamic voice messages are recorded by the user via a Reflexes 4035 or 4035 IP set, or via
the AAS application (see the module Alcatel-Lucent Audio Station (AAS) - Overview).
Reminder:
Voice messages may be:
- Static: loaded to the Call Server hard drive in a single operation, cannot be modified by system users
(see the module Voice guides and music-on-hold - Voice guide transfer software ).
- Dynamic: can be modified, recorded by users and/or managers via a Reflexes set or the AAS applic-
ation.
9.2 Recording from a Reflexes set
The following paragraphs describe the series of set displays obtained during creation of a
dynamic voice message .
A dynamic voice message is created in three steps:
- The audio sequence is recorded from the set (after a message number has been created
in management).
- The file is created (the audio sequence is assigned the message number).
- The file is downloaded to the Call Server.
9.2.1 Recording the audio sequence
On the set, enter the dynamic voice message management prefix.
Note:
A message cannot be recorded if a number for it has not been previously assigned to at least one board.
Chapter
9
Recordlng dnumlc messuges
from u set
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The information on maximum recording time is for the shortest time available on the different
boards to which the message is assigned.
When the audio recording has been confirmed, the set offers either to create a new file or to
replace an existing file (when appropriate).
9.2.2 Creating a new file
The first screen shown below is displayed when the audio recording is confirmed.
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Note:
Info is a brief description of the message. This is not mandatory but helps the user to identify message
content.
9.2.3 Replacing an existing file
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The new recording will overwrite the old recording in Call Server memory.
9.2.4 Downloading to the board(s) used to play the guide
Download can be performed immediately after the new file has been created (or an existing file
replaced). It can also be performed directly from the main menu.
It allows a dynamic voice message to be enabled (on all boards configured in management),
the message can have the same number as another dynamic voice guide.
Downloading immediately after recording the audio sequence
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Downloading from the main menu
This allows several guides to be downloaded simultaneously.
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10.1 Useful commands
Several voice guide-specific maintenance commands can be run on the OmniPCX system
terminal (under the mtcl account).
- cplstat <cristal (019)> <cpl (028)> : gives board state.
Example 1:
cplstat 1 0
Logic coupler type : INTMGD (77);
MAO coupler type : GD ;
Coupler state : IN SERVICE ;
Protocol country : FRA ( 5);
Ghost equipement number : 10521 ;
First terminal number : 0 ;
Last terminal number : 0 ;
Specific data of the INT boards
Opposite crystal : 19
Opposite coupler : 1
Role part : 0
State of the link : 1
Signalling transmission mode : 0
Used TS : 0
Specific data of the IP boards
Board IP address (IPv4) : 192.168.65.172
Netmask IP : 255.255.255.0
Default Gateway IP address : 192.168.65.1
Board Ethernet Address : 00:80:9f:2e:2d:ee
IP quality of service : 0
Current base UDP port : 0
Base UDP port for next initialization : 32000
Compression available for Gateway : 6
associated cpl : 27
Information about virtual Gpa :
Logic coupler type : CPL_GPA ;
MAO coupler type : GPA FICTIF ;
Coupler state : IN SERVICE ;
Protocol country : FRA ( 5);
Ghost coupler neqt : 10522 ;
Detection equipements on this coupler :
- first dsp 0 terminal number : 0 ;
- last dsp 0 terminal number : 15 ;
- dsp 0 program : VG_PRG ;
Detection equipements on this coupler :
- first dsp 1 terminal number : 32 ;
- last dsp 1 terminal number : 63 ;
- dsp 1 program :
CONFERENCE_PRG ;
Detection equipements on this coupler :
- first dsp 2 terminal number : 64 ;
- last dsp 2 terminal number : 93 ;
- dsp 2 program : DTO_R2_PRG ;
Voice guide equipements on this coupler :
- voice guide state : VG_STABLE ;
- first vg terminal number : 0 ;
- last vg terminal number : 15 ;
More information about voice guide may be displayed by vgstat 1 27
Type of tone emitter registered on this coupler : TONE_R2;
Tone emitter state on this coupler : EM_R2;
- downstat <cristal (019)> <cpl (028)>: displays which binary files (including voice
messages) are being downloaded to the system.
- dspstat: displays DSP use for GPA boards (virtual and GPA2)
Chapter
10
Mulntenunce
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Example 2:
Logic coupler type : CPL_GPA ;
MAO coupler type : GPA FICTIF ;
Coupler state : IN SERVICE ;
Dsp number : 0;
Enable types of detection :
- VOCAL GUIDANCE
+----------------------------------------------------------------+
| dsp neqt | dsp term | dsp state |calling neqt|calling dir nb|
|----------------------------------------------------------------|
| 444 | 0 | | | |
| 445 | 1 | | | |
| 446 | 2 | | | |
| 447 | 3 | | | |
| 448 | 4 | | | |
| 449 | 5 | | | |
| 450 | 6 | | | |
| 451 | 7 | | | |
| 452 | 8 | | | |
| 453 | 9 | | | |
| 454 | 10 | | | |
| 455 | 11 | | | |
| 456 | 12 | | | |
| 457 | 13 | | | |
| 458 | 14 | | | |
| 459 | 15 | | | |
+----------------------------------------------------------------+
As the remainder of this example describes use of board DSPs for conferences and tones,
it is not presented here.
- vgton (alone or followed by several message numbers): gives voice guide or tone name
and type.
Example 3:
vgton 1 7 534
+-------------------+-------------------------+---------------------+
| tonality number | tonality label | tonality type |
+-------------------+-------------------------+---------------------+
| 1 | AUXTEACH |TONE |
| 7 | GPRV |multi-lng flash VG |
| 534 | VG_ACD2_WAIT_TIME |dynamic flash VG |
|-------------------+-------------------------+---------------------|
- vgstat <cristal (019)> <cpl (028)>: shows which dynamic and static voice guides are
present on a given board.
- vgemis (followed (or not) by voice guide number): shows the number of voice guides
played at the time the command is confirmed, with:
Guide name and number.
The address of the shelf, interface board, termination and equipment concerned.
Guide language.
The numbers of user equipment concerned by this playback of this guide.
Example 4:
vgemis 7
+------+-----------------+----+----+-----+------+---+-------------------------+
| guid | guide name | cr | cpl| term| neqt |lng| listeners neqt |
+------+-----------------+----+----+-----+------+---+-------------------------+
| 217| GPUA_GUIDE | 3 | 27 | 0 | 580 | 1 | 660 |
+------+-----------------+----+----+-----+------+---+-------------------------+
| 5 | GPMERAC | 3 | 27 | 0 | 580 | 1 | 661 |
+------+-----------------+----+----+-----+------+---+-------------------------+
| 3 | GPMANAUT | 3 | 27 | 0 | 580 | 1 | 684 |
+------+-----------------+----+----+-----+------+---+-------------------------+
- vgclass (followed (or not) by voice guide number): shows state of available voice guides:
their number, name, type of playback (at start of guide or while guide is being played) and
their listening class.
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Example 5:
vgclass 7
------------------------------------------------------------------------------
| message | class number |
|------------------------------------------------------------------------------|
| number | label | start| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|------------------------------------------------------------------------------|
| 7 | GPRV | no | no | no | no | no | no | no | yes | yes |
|------------------------------------------------------------------------------
- vgmulti (followed (or not) by voice guide number): shows number correspondences in
each available language.
Example 6:
vgmulti 7
------------------------------------------------------------------------------
|index |tonality label| guide type |lng1|lng2|lng3|lng4|lng5|lng6|lng7|lng8|
|-----------------------------------------------------------------------------|
| 7 | GPRV|multi-lng flash| 7| 275| 355| 435|1040|1041|1042|1043|
------------------------------------------------------------------------------
- vgstart (followed (or not) by voice guide number): shows playback type of one or all voice
guides.
Example 7:
vgstart 7
--------------------------------------------------------------------
| VG message number | VG message label |starting at the beginning|
|--------------------------------------------------------------------|
| 7 | no |
|--------------------------------------------------------------------|
- vgfile (followed by voice guide number or the mention all): only concerns dynamic voice
guides (in other words, those selected for playback), shows their CRC, size, number of
pages and duration in seconds.
Example 8:
vgfile 545
------------------------------------------------------------------------
| VG msg No | file name | crc | size (bytes) | pages | time (sec)|
|------------------------------------------------------------------------|
| 545 | cafe | 8288678 | 54566 | 14 | 7.2 |
|------------------------------------------------------------------------|
- wherevg (followed by voice guide number): shows their type and location in the system.
Example 9:
wherevg 7
voice guide number : 7 (GPRV)
+-------+-----+------+------+-----+-----+
| Cryst | Cpl | Slot | Msg | Typ | Lng |
+-------+-----+------+------+-----+-----+
| 0 | 8 | 2 | 7 | FLA | 1 |
+-------+-----+------+------+-----+-----+
Note:
wherevg -m (followed by message number) shows message type and location.
10.2 Music-On-Hold commands
Use the following tab__aux commands to find respectively "free" voice guide numbers and
message numbers when you want to manage new static voice guides for music-on-hold:
- tab__aux freeguide,
- tab__aux freemsg.
Note:
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Use tab__aux/Help to have all possible options of this command:
- tona : displays only the tonality(ies),
- suvg : displays only the multi-lng flash(s) VG,
- zvg : displays only the z message(s),
- dynvg : displays only the dynamic flash(s) VG,
- multivg : displays only the multi-msg flash(s) VG,
- flashz : displays only the flash(s)-Z chained,
- freemsg : displays the free messages,
- freeguide : displays the free guides.
Example 1:
tab__aux freeguide
|---------------------------------------------------------|
| LIST OF FREE GUI DE(S) |
|---------------------------------------------------------|
|(*) => Could be used depending on the system management |
|---------------------------------------------------------|
|A1_R2AR (0169) *
|---------------------------------------------------------|
|A6_R2AR (0170) *
|---------------------------------------------------------|
|GPMGTZ1 (0171) to GPMGTZ10 (0180) *
|---------------------------------------------------------|
|REORDER_TONE (0211) *
|---------------------------------------------------------|
|TONA_213 (0213) *
|---------------------------------------------------------|
...
|---------------------------------------------------------|
|VG_MULT_701 (0701) to VG_MULT_849 (0849) *
|---------------------------------------------------------|
|R1_F1_L2 (0850) *
|---------------------------------------------------------|
|ANIREQ (0865) *
|---------------------------------------------------------|
|FREE_AUX_866 (0866) to FREE_AUX_910 (0910) *
|---------------------------------------------------------|
|VG_MULT_911 (0911) to VG_MULT_1023 (1023) *
|---------------------------------------------------------|
|UNKNOWN (1024) to UNKNOWN (2000)
|---------------------------------------------------------|
| TOTAL FREE GUIDE(S) = 1708 |
|---------------------------------------------------------|
Example 2:
tab__aux freemsg
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|-------------------------------------------------------|
| LIST OF FREE MESSAGE(S) |
|-------------------------------------------------------|
|(0001) |
|-------------------------------------------------------|
|(0002) |
|-------------------------------------------------------|
|(0019) to (0057) |
|-------------------------------------------------------|
|(0059) to (0062) |
|-------------------------------------------------------|
|(0064) |
|-------------------------------------------------------|
|(0066) |
|-------------------------------------------------------|
...
|-------------------------------------------------------|
|(0918) to (1013) |
|-------------------------------------------------------|
|(1356) to (3065) |
|-------------------------------------------------------|
| TOTAL FREE MESSAGE(S) = 2221 |
|-------------------------------------------------------|
|-------------------------------------------------------|
|(3066) to (5999) reserved for ACD, Alarm or RSI |
|-------------------------------------------------------|
10.3 Checking the version of voice guides
To check the (installed) version of system voice guides and 4645 (e-VA) voice guides on a
system, use the readhead command.
10.3.1 System voice messages
1. Go to the voice guide directory:
cd /usr7/vgadpcm/flash/std
or
cd /usr7/vg/flash/std
2. Enter the readhead command, followed by the name of the file to check.
Example:
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readhead vgadpcm.EN0
16 first bytes >>>
magic : 51e0c
start adress : 0
length : 165ada
crc : cbe95f2
240 next bytes >>>
Firmware : @
Format_number : 91 [
ab_binary_name : VGU_EGUI
separator : _
version_number : 04
separator : _
date : 20FEB02_11h59
end_string : 30
country_name : generic
site_name : BREST
release_env_name : R1.0
binary_name : vgadpcm.EN0
board_type_name : ADPCM e-Mediate
component_name : vgadpcm.EN0
downloaded_by : A4400tfr
PCMS_code : 3ba50162enaa
misc_flag : 41 H
Compression_type : 44 H
Compression_param : 50 H
comment : Generic English
10.3.2 4645 (e-VA) voice messages
1. Go to the 4645 (e-VA) voice guide directory:
cd /usr7/vgeva
2. Enter the readhead command, followed by the name of the file to check.
Example:
readhead evavg.EN0
16 first bytes >>>
magic : 1e0c
start adress : 0
length : 6f44ac
crc : 33869131
240 next bytes >>>
Firmware : @
Format_number : 91
[ ab_binary_name : EVA_GUID
separator : _
version_number : 02
separator : _
date : 08JAN03_16h35
end_string : 30
country_name : en
site_name : BREST
release_env_name : R1.0
binary_name : evavg.EN0
board_type_name : G.711 A EVA
component_name : evavg.EN0
downloaded_by : a4400tfr
PCMS_code :
misc_flag : 41 H
Compression_type : 4c H
Compression_param : 41 H
comment : English
10.4 Dynamic voice messages
Failure reasons
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If dynamic message assignment, selection or download fails, check to see if the message is
present in System > Dynamic voice guides > Failure reason.
Messages and solutions
- More than one current file: Use the option Remove invalid file from database.
- Cannot read file: Check read rights for the file loaded into the directory /DHS3ext/vg/pc
by AAS.
- Invalid file content: Use the Clear import directory option or the Remove invalid files
from database option before downloading again.
- Not enough designated memory : contact Alcatel-Lucent support (please give details of
the context in which the error occurred).
- VG Recording by UA set in progress: wait for the set to finish recording.
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