Christopher Hamilton Jr.

2151 Wappoo Dr.

Charleston, S.C. 29412
Phone (843)-408-0077
Email: c.hamilton07@hotmail.com

SKILL PROFILE
Communication-
Persuasive and self managed independent thinker, with a well-developed presentation and sales closing ability.
Able to develop productive business relationships with colleagues, clients, and staff at all levels.
Excellent Presentational skills. Able to express creative ideas in an orderly and precise manor.
Proficient, at an executive level, with Microsoft office programs.
Team Building and Development-
Effective and successful at building, managing, and leading teams of direct reports at a Management Level, while maintaining company standards and
expectations in an aggressive, high energy environment.
Experience with developing and re-designing sales campaigns and business plans in order to yield stronger recurring company profit percentages.
Account Management-
Able to efficiently manage customer accounts and build long lasting business relationships with clients of all levels, while constantly creating new client
relationships in order to increase company profit. Successful in Managing Departmental Operations procedures and standards at an Executive Level.

EMPLOYMENT HISTORY

HILL-ROM (SEPTEMBER 2007- CURRENT) Health Care Services-Customer Service Specialist Supervisor

Sales and Support:

1. Sales Support- for the Mid West/West Coast Sales Account Management Staff. Providing detailed information about order processing, delivery
confirmation, and product descriptions. Designing and conducting customer satisfaction survey campaigns in order to increase and track progress
of new product launch. Attending and Conducting AVP level Sales Conference Calls acting as liason between Customer Care Center and Acute
Sales division in order to communicate Policy changes, updates, and to express thoughts on how market share can be increased.
Account Maintenance- Supervision of 15-25 direct report agents responsible for Account Protocol Maintenance, Customer Satisfaction calls, Order
Processing, delivery confirmation, and after hours support.
Department Operations Management:
1. Agent Coach and Development- Coaching and Development sessions held with agents in reference to performance statistics as well as discussing
areas of improvement, career goals, and new product training.
1. Assist in Creating and Implementing departmental policies, procedures and goals.
1. Management and supervision of support agents receiving and processing orders for various Bariatric products along with specialty pumps,
ventilators and many other Acute, Long term, and Home care products.
1. Weekly Efficiency statistics given in order to track and pinpoint possible areas of improvement and or areas of excellence. Which are used in Agent
Development sessions and Center Operations Statistics.
Hiring Manager:
1. Conducting and managing the process involved with screening, selecting, and hiring “A” and potential “A” rated candidates.
1. Experience using Online Recruiting systems. (First Advantage HMS)
1. Coordinating with staff in order to conduct structured phone and panel interviews with new candidates. Coordinate and synchronize Background
evaluations with HR department staff for both direct hire candidates as well as candidates from local staffing agencies.
1. Used various Behavioral Analysis methods to canvas potential candidates at the highest professional levels available. Working with the
Management staff in order to attend local area Career Fairs and alternative options for employment postings, all strategically planed and
implemented in order to canvas qualified candidates.

AT&T TELECOMMUNICATIONS (November 2003- June 2007) Sales and Support Management-Sales and Support Supervisor
1. Responsible for Meeting and Exceeding Sales objectives in excess of 1.1 Million annually.
1. Building and Maintaining business relationships with clients through weekly conference calls in order to secure future business opportunities.
1. New Hire candidate Training and Development- Interviewed, trained and developed new hire employees from first day training through entire
development process.
1. Strategic Planning based on company sales projections, performed on a weekly, monthly and annual basis.
1. Managing and Driving direct reports to meet and exceed team sales objectives on a monthly basis.
1. Created and Implemented Departmental Sales Campaigns designed to increase sales revenue for the entire department

FIRST CONTACT (January 2003- November 2003) Account Management-Account Executive

1. Responsibilities include: Contacting Customer Base in order to Maintain and collect on delinquent accounts at multiple levels of delinquency.
1. Meeting and Exceeding company based collection objectives.
1. Training new employees, and continuously helping with the revision of new employee training material.
1. Negotiating with delinquent business account holders in order to resolve substantial amounts of debt.
1. Assisted with Hiring Events for new and potential employees.
1. Revised various call flow/script material, designed to increase sales and maximize customer service.
1. DIAL AMERICA MARKETING (May 2000-May 2001) Account Management- Account Executive
 1. Responsibilities include: Maintaining revising, and creating customer accounts for new and existing customers.
1. Ensuring customer satisfaction, and reducing churn by saving and managing sensitive accounts.
1. Exceeding company based sales quotas based on revenue produced from new account sales.
1. Completing outbound and inbound calls with the intent on closing new account sales.
1. Assisting with Quality Assurance training for new and existing employees.

EDUCATION

1. Trident Technical College (2001-2003) Associate of Arts degree obtained.

Well rounded Manager with extensive sales experience. Effective in communication and assertive and successful in sales closing
ability. I am no stranger to being held accountable for sales objectives on a monthly, quarterly and annual basis and I understand the
importance of customer satisfaction and how it plays a crucial role in growing both customer base as well as market segment growth.
I would love the opportunity to discuss why my experience makes me a strong candidate and unique fit for this position. Thank you
for your time.