Documente Academic
Documente Profesional
Documente Cultură
OBJECTIVE Overall study of the organization and studying different departments and understanding different concepts related to the respective departments.
INTRODUCTION
The Monginis brand name originated over 100 years ago, when 2 Italian brothers set up a catering firm in south Mumbai. Monginis catering services including cakes, pastries and savories were in great demand. To the last detail, complete with a wedding cake it was Monginis that breathed life and fun into the European weddings that took place in Bombay. After it was bought over by the Khorakiwala's in 1960's, the brand has remarkably grown to become the national leader in cakes. In 1971, for the first time in India, a plan of having an exclusive franchise cake shop was conceptualized. Mr. H.T. Khorakiwala, the founder president of national association of bakery industry, who spear headed the operations, realized that to grow it was necessary to focus on production standards and distribution. The retail management was best left to the shop owners, who were in a better position to offer personalized service to the customers. In 1991, Monginis came to Egypt with its history and deep knowledge of perfect baking. Today 36 outlets network across Goa, Monginis is still dishing out melt-in-the-mouth Celebration Cakes, Cookies, Chocolates, Specialty breads, Snacks, Oriental Sweets, and Savories, as well as gift a cake online concept, corporate surprises, party decoration ideas, and free home delivery in the 21st century...Weve come a long, sweet way!!!
food items therefore Monginis thought that Goa would be a perfect location to set up its factory wherein they would gain huge amount of profits. It has been 11 years from now that the company introduced itself in Goa. The main strength of this company is that it has been HACCP certified. They follow different policies like Glass policy, Jewellery and Cosmetics policy, Health policy, Food and Safety policy, Visitors policy and Quality policy to keep up to their standards. The main priority of the company is to see that safety is maintained in all areas right from procurement of raw materials to delivery of finished products to customers. After setting up the factory, Monginis gave rights to anyone who was interested in opening Monginis outlets and sell their goods with the necessary requirements. This is also a major strength to the company because no other food processing units in Goa has as much number of outlets as Monginis has. The company has a total number 11 department. There are more than 150 employees working in this factory. The bankers of this company are The Goan Urban Corporation Bank ltd Margao, HDFC bank Margao, SBI Verna. They also use services like corporate gifting and online gifting through the internet where people all around India can send or gift Monginis products to their loved ones in Goa. Monginis competes with every local outlet that manufactures products like Monginis which are located near Monginis outlet. It does not have any major competitors since no other brands in Goa are established well in Goa as Monginis is.
CORE VALUES
y To help people help celebrate their happiness and make those moments memorable in their lives. y Good intentions in dealing with one another amongst our stakeholders result in good products and services.
VISION STATEMENT
To become the market leader in the cake industry and to increase the number of outlets all over the world.
MISSION STATEMENT
To supply the best quality product at the right time with value for money and continue maintaining leadership in the market.
COMPANY PROFILE
Company name Monginis Foods Pvt. Ltd New Millennium Bakers Year of establishment Business type Products Total no. of employees Company website 2000 Manufacturing unit Cakes, gateaux, savories etc. 170 and above www.monginis.net
OWNERSHIP AND CAPITAL Ownership type Representatives Markets Total annual sales volume Partnership Mr. Datta Naik Entire Goa ( North & South Goa) Rupees 10 cores for the year 2009
FACTORY INFO Total number of outlets Advertising slogan Factory location Phone no Bankers 36 GO ahead celebrate!!!! Verna industrial estate, plot no 107, 108 2782185, 2782540 Management certification The Goa urban corporation bank ltd Margao HDFC bank Margao SBI Verna
HACCP
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EXECUTIVE SUMMARY
The organization we selected was Monginis (new millennium bakes) which is a Franchise of Mumbai Monginis. The main aim of this project is to study over all functioning of all the departments of an organization and gain practical knowledge about the firms activities right form procurement of raw materials to supply of finished goods to the customers and also to understand the functions of each department. The main requirement is coordination among various departments. The report consists of an introduction of the company, the core values, mission, vision, and acknowledgement, background of the company, company profile, and organizations structure. A detailed study of all departments is shown. The functions of the HOD of every department and working of the departments have been explained. Lastly there is a conclusion, recommendations and suggestions to the company.
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POLICIES OF FIRM
1. Quality policy 2. Food safety policy 3. Glass policy 4. Jewellery and cosmetic policy 5. Health policy 6. Visitor policy
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MARKETING DEPARTMENT
There are 8 zones and 36 outlets of monginis (cake shop and cake lets).the company owns monginis at panjim and margoa. Cake shop is legal outlets, which are finalized by the Mumbai monogynies and the marketing department. They sell only monginis products. Example monginis cake shop at vasco near SMRC hospital. Cake lets are outlets which sell monginis products with other products. They dont sell products which would outrage monginis products example monigis cake let at KTC bus stand panjim.
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DISPATCH DEPARTMENT
All the orders taken from the OPS department are given to the various departments. The information about which outlet has ordered how the required number of products. All the products goes to dispatch department and employees of dispatch department directs all the products according to the outlet orders than the products are sent to the drivers and are loaded in vehicles , than the products are sent to the respective outlets.
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OPS DEPARTMENT
1) Product summery chart (daily) 2) GroupWise item wise summery chart (daily) 3) GroupWise shop wise summery chart (daily) 4) Priority order list (shop wise) (daily) 5) Data check list(daily) 6) Debit note
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HUMAN RESOURCE
Functions:i. ii. iii. iv. Selection Recruitment Induction training And other trainings. E.g. hygiene training, policy training, new machinery training. v. vi. vii. viii. ix. Salary Absenteeism control Shift placement Shift handling Grievance handling
2. Recruitment
Advertisements in Navhind times Tie up with an agency Internal recruitment Planning to do campus recruitment due to the large number of hotel management colleges coming up in Goa.
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3. Salary
Pay scale depends upon on the experience and qualification of workers. Evaluation of the workers is done on the basis of the feedback from the head of the department. Some laborers are taken on daily basis. Based on their qualification they are appointed and accordingly given training.
Benefits to the employees: Provident fund o 12% is deducted from the employees o 13.6% is deducted from the employer
E.S.I.(employee sate insurance) o Medical treatment is given for free. o 1.75% is deducted from the employee. o 4.75% deducted from the employer
Gratuity o When an employee completes 5 years, he is liable for gratuity. Is a sort of benefit or group insurance?
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Leave entitlement o Six months probation period.(can be extended on the employees performance) o Nine sick leaves o Fifteen privilege leaves (maximum 45 days). o Six casual leaves. o E.S.I. facility provided for free. Under this leave they get half payment during the leave. Medical certificate to be provided during the end of the leave. o Workers entry in the production department is kept a check on with the help of a card. Yellow card for contract workers. Blue card for permanent workers. It keeps a record of the reporting time, rest or interval, overtime hours.
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TRAINING
Six months of induction training is provided for all employees. The training for utility workers is been divided in two parts each of three months. If the trainee performs very well in the first three months he is directly sent to the production department. If there is scope for improvement than
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more three months of training is provided. If after six months trainee dose not perform well, this job is terminated. This is an on job training where salary is given during the training period.
MOTIVATION OF EMPLOYEES
These are several motivation techniques used by monginis to motivation their employees each will be explained in detail below 1) Picnic Every year monginis organizes picnic for all the employees. Employees are taken for a day picnic. 2) Laughter exercise Laughter exercises are conducted every week in the morning for 5 minutes. Employees are told jokes 3) Football mates Every 6 months company organizes foot ball match for all the employees 4) Talks Talks on how to maintain hygiene is given to ever one many other talks are also given to motivate people. Ex. talks on different types of insurance policies etc 5) Incentives for shop owners in the form of prizes. 6) Direct communication from worker to top level management and vice versa. 7) Top level management has presentations from doctors and psychiatrist. 8) Accommodation is also provided to some workers. Because some of them from north of India.
The top level management took a decision to follow the system of job rotation. This done monthly or after every two months to get the workers accustomed to all the jobs. This helps increase their knowledge and skill and if at all any worker is absent the other workers are ready to take his job.
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JOB SATISFACTION
There are many factors that lead to job satisfaction of employees Employees health and safety
Special care is taken for employee health and safety; special shoes are given to the employees in the production area. Fire extinguishers are provided. If any employee meets any accidents while working or falls sick he or she is taken to the hospital by company vehicle and then is dropped to his house. Special talks are given to employees about how to react in certain emergency situations.
Leaves
Most of the employees of monginis are from north of India they work in the company for continues for one or two years and then they want to take leave for one month to go back to their native. Company allows them to do so they give them leave for one month every year (if requested).this majorly leads to job satisfaction of employees.
Increment
Increment in emolument is done every year for all the employees, this also leads to motivation of all the employees
Traveling allowance
Traveling allowance is given to the employees who come from far places.
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Job rotation
Job rotation of employees is done. For example employees from cream mixing are transferred to sponge making and vice verse, this leads to motivation and satisfaction. If in emergency there is a shortage of employee in any department of production, another is replaced with the help of job rotation.
Working environment
Music is played in the production department which delights employees and increase involvement in work. Proper air conditioning facilities are provided in kitchen to reduce the temperature so that it is convenient for the employees to work with high temperature machines. Kitchen is been shifted a bit far from other departments so that heat is not transferred to the other departments. Air conditioned rooms are provided to all the middle level management. This makes the working environment worth working for the employees.
Birthdays
Every employees birthday is celebrated in monginis by cutting cake and one kg cake is given to the employee to take it home for his family. This also leads to job satisfaction.
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ACCOUNTS DEPARTMENT
Accounts are a record of everything in the company which is very important for the company. In new millennium bakers the function of the accounts manager is maintaining the day to day transactions of the company. For example, Purchases, bills receivable and bills payable. The accounts manager maintains certain books of accounts they are cash book, bank book, purchase book and general ledgers. The general ledger is divided into four parts debtor ledger, credit ledger which is further divided into materials and expenses. They also prepare final accounts at the end of the financial year they are profit and loss account, trading account and balance sheet in a vertical format. Since new millennium bakers is a partnership firm and these are the following partners i. ii. iii. iv. Datta Damodar Naik Sushantha Datta Naik Chirag Datta Naik Saloni Chirag Naik
There are totally four partners and the profits and losses are shared among these partners. They follow the double book keeping criteria for maintain the accounts. The accounts are maintained with the software called order processing system. It is accounting software used by new millennium bakers to maintain their accounts. This software is FoxPro based automatically linked to the other softwares in the company. Different books of accounts maintained by new millennium bakers i. ii. Cash book - This book includes the amounts received and paid by the company. Bank book - This book includes all the contra entries and receipts and payments done by the company. iii. iv. Purchase book - This includes all the cash and credit purchase made by the company. Sales book - All sales made are entered here. On the basis of software which is used by the company: Product summary is generated and given to the production department. The production department gives to the dispatch department. From the data given to them the dispatch department generates the invoice which is further divided into debit and credit to the concerned parties than the sales entry is made and entered in the sales register. At the last audit is done.
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FINANCE DEPARTMENT
The name itself tells us how important it is for us. Finance is a backbone for any organization without which any organization cannot reach its goals and cannot function. Proper allocation of finance and money is very important for that reason capital budgeting should be done. This budgeting helps the company to invest the money properly. To prepare a budget a company requires some data and this is done by the accounts department. The statistics of accounts and the record is given to the finance manager in new millennium bakers. On this basis the planning of the budgeting is done. The finance manager decides from the statistics what should be done included and what should not be included. A budget is prepared on the basis of that and this done after the final accounts are ready and submitted to the finance manager by the accounts department. On the basis of this a project is prepared. A budget includes all the things like for e.g. replacement of new machinery or deduction of machinery which is not required.
Function:
To generate funds and maintain cash flows. To look after all statutory requirement of the company. To estimate the budget for the whole year, taking into account minutest expense of the company. To decide and make necessary changes in the price of the finished products. Working of the finance department stepwise: To make project report
It takeover the area of the land required, infrastructure of the building, the number of machineries needed and other investments and assets. Also obtaining funds from the sources such as owners capital, loans, unsecured loans, thus calculating the working capital needed to start the company. a) Product analysis To study the product and find cost of each step of production of the product, it includes raw material, fuel and power, packaging material etc. b) Break even analysis Breakeven point is the total amount obtained which is equal to the amount which is spent on production. An income little higher will be regarded for
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the depreciation value of the machines. The consequent income is the profit, hence it is essential to estimate the breakeven point.
Pricing of the product Price of the finished product is obtained by the addition of raw material expenses and other expenses. Also keeping in mind the average raw material expenses cost should not exceed a certain percent.
Controlling the overall cost Circumstances such as inflation, strikes etc lead to increase in prices and lower production this increases the cost of the raw material. The cost is controlled with the help of MIS (management information system)
Cash flow planning To monitor the income and the expenditure of the company, basically the inflows and outflows.
Lets look into budgeting now: Capital budgeting is an outlay of cash for a company that is expected to produce a cash inflow over a period of time exceeding one year. Examples of investments are property, plant, equipment, research and development plans, any other project that requires a capital expenditure and generates a future cash flow. There are many examples related to this new company. There are many development plans in the company. For e.g.in the production area of monginis there it use to be very hot and the environment was really not worth working, the fans really did not work there because it is a bakery, their raw materials are like Maida and Atta and they all require a cool temperature and even the other products in order remain fresh to consume there should be a cool and good environment. So they invested in air conditioners, exhaust fans for the production and now the production area is worth working and the environment is very cool. Such types of investments really help the company to develop internally and give a better product to the consumers. When we look into finance, the capital budgeting has its own importance. The finance manager here believes that capital budgeting has its own importance likewise he said:
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CAPITAL BUDGETING
i. Avoids forecast error: The future success of a business largely depends on the investments decisions that corporate manager make today investment decisions may result in a major departure from what the company has been doing in the past. Through making capital investment firm acquires the long lived fixed assets that generate the firms future cash flows and determine its level of profitability .thus, the decision greatly influences a firms ability to achieve its financial objectives for e.g. if the company invests too much it will cause higher depreciation and expenses. On other hand if the firm doesnt invest enough the firm will face a problem inadequate capacity and thus loose its market share to its competitor. But monginis in Goa does not face a major competition because people really have liked its products. Even for any special occasions like birthdays, the first thing which comes to any childs mind is also that I want cut the monginis cake. I want to have that cake Yummy. There are competitors like golden crust, local bakers etc, this is the reason why investment should be done properly otherwise competitors can go ahead. Monginis in Goa is really working on this and giving variety to its customers in their products by a balanced investment.
ii.
Helps firm to plan its financing The finance manager even said that proper capital budgeting analysis is critical to a firms investment decisions can improve cash flows and lead to higher stock prices. Yet poor decisions can lead to financial distress and even to bankruptcy. Although a tactical investment decision generally involves a relatively generally involves a relatively small amount of funds, strategic investment decisions may require large.
When the budget is ready it is compared to the actual figure of the company, the present situation of the company. The variations are observed by the finance manager, corrective actions are taken with the help of budget and report prepared by him. The preventive measures are taken by the production manager. All the decisions of new millennium bakers {monginis} related to finance and investment in the company is done by the financial manager. For e.g. negotiation of price to any suppliers is decided and done by him. Source of money is also identified by him. The new millennium bakers cash outflow is its own inflows which they earn and the money which comes in .this inflow of
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money acts as a cash outflow for the company. The day to day working capital planning is also done by the production manager. New millennium bakers mainly have long term investment and planning more than the short term investment.
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MAINTENANCE DEPARTMENT
Maintenance in charge has two different type of job to do. Job is divided into two categories 1) Mechanical maintenance 2) Electrical maintenance Explanation of both in detail
1) MECHANICAL MAINTENANCE
For machines a routine check is done of gear box, chains, barring and lubricants by maintenance manager .chains have to be checked if it is properly lubricated. Barings also have to be checked for lubrication and if the barring are broken. Amount of sufficient lubricant available in stock also has to be occasionally checked.
Maintenance of machines Deck Owen: - burners of Owen have to be checked. Servicing of burners is done every month. Rotator Owen: - servicing has to be done every month. Baring have to be checked if broken
or is properly lubricated. Greasing of Barings is done.
Mixer: - belt has to be checked if not cut. Motor have to be checked if properly operating Sheeting machine: - conveyer belt has to be checked it not cut. Barings of rollers have to be
checked if properly lubricated.
Humidifiers: - temperature controller has to be checked Shifter: - vibrator has to be checked. Motors have to be checked if working properly. Slicer:-blades have to be checked if are sharp as per the requirement. Occasional sharpening has
to be done.
Air conditioner: - external technicians comes to check and service the air conditioner
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2) ELECTRICAL MAINTENANCES
For electrical devices routine check of electrical panel, 3 phase motors and single phase motors has to be done by maintenance manager.
Panels:-electrical panels have to be checked if wires are properly connected and intact. Tighten
is done of electrical fitting
Geezers:-coils of geezers have to be monthly checked. Generator:-every 250 hours oiling has to be done and radiator water has to be changed.
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PURCHASE DEPARTMENT
The whole process of purchasing is divided into 4 parts
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3) Negotiation
All the accepted suppliers are then given a call and informed that their product is accepted as per the quality standards of monginis. All the suppliers are then told to send the price that they coat for their product .Purchase manager goes through all the information about the price and then short list 4 to 5 suppliers. These suppliers are then told about the price that the monginis buy the product at. Most of the cases purchase manager under prices the product based on the response of the suppliers 2 to 3 best suppliers are chosen. Suppliers also have the bargaining power in certain case. If price of the entire market fluctuates or there is inflation suppliers can demand for increment in the product price if such demands occur purchase manager observes the market ,negotiates with other supplier and if necessary increases the price.
4) Procurement
This list of final selected supplier is then sent to group finance manager. After carrying on certain formalities company places the order to the suppliers. A minimum stock of 10 days is kept for most of the products if suppliers are not able to supply the products on right time there is no interruption in the production.2 or 3 suppliers are selected for each product. If one is not able to supply the product other is given the order.
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Batch card
Each product has different batch cards. There are total 34 batch cards. The batch card contains the name of the product, batch size, list and amount of ingredients, mixing details, proofing details, baking details, cooling time and packaging details. FIFO method (first in first out) is followed, that is goods that are brought in first are sent out first. Stores have four sections, which are divided into flour storage room, cool storage room/area, and dry storage area and packaging material store.
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In monginis they also follow the A, B, C analysis. Here inventory is graded according to the A; B and C analysis.raw materials inventory is graded as A, B, C in according to their price and daily importance. A inventory (stock is taken every day) milk, cottage cheese, fresh cream etc B inventory (stock is taken weekly) masala, spices, oil, vinegar etc. C inventory (stock is taken after every 1 month) items like packaging material, butter paper, color additives, gel, etc come in this category.
List of records
1) List of raw materials with specification 2) Purchase requisition 3) Lot register 4) Stock inspection record 5) Goods received note 6) Production requisition 7) Daily cleaning record of sieve
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b) Puff room
In this department, bread and bread based products and puffs are prepared. Kneading and molding of the bread dough is carried out. While sheeting, pressing, molding, stuffing and cutting is done for the puff pastries.
c) Hot kitchen
Preparation of masala used for the savory products is done.
d) Proofing room
Bread dough is kept in the proofing room for dough rising. Temperature and humidity are maintained which vary from product to product.
e) Baking section
Baking section is utilized for baking. It consists of four ovens of which two are rack oven and the other two are deck oven. Temperature and time are set according to the type of the finished good.
f) Packing section
Finished goods such as Madeiras, biscuits, bread and bread based items are packaged and labeled over here. There are two slicing machine: y y Bread slicing machine Madeira slicing machine
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PRODUCT 3 SPONGE
Getting and putting ingredients in mixer = 10 min Mixing = 15 min Putting in the pans = 6 min Getting and putting all pans in Owen = 15 min In Owen = 27 min Total time taken = 73 min Total number of products = 127 Time taken for each product = 0.574 min
PRODUCT 5 PASTRIES
i) CHOC CHIPS PASTRY Time taken to make a sponge = 35 sec Time taken to cut and cream sponge = 60 sec Time taken to cut and garnish cake = 20 sec Total time = 1 min 55 sec Time taken with packing = 2 min
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42 iii) PUGET PIZZA BASE Getting and putting ingredients in mixer = 3 min Mixing ingredients = 6 min Sheeting = 12 min Cutting and oiling = 18 min Proofing = 60 min Baking = 7 min Packing = 10 min Total time taken = 116 min Total number of products = 4 Time taken to produce one product = 29 min
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DISPATCH DEPARTMENT
There are total 36 outlets and the dispatch is responsible of sending the orders to the entire outlet at the right time. The dispatch in charge gets a summery chart from the order processing department. This summery contains information about all the order given by the entire outlet and their quantity. Dispatch in charge takes the total product produced from the finished good storage and then segregates it as per the order of all the outlets. All the segregated finished products are kept in the trays. Products like patis are kept in ventilated tray and cakes are kept in trays which have cooling pad benith.This is to prevent melting the cake. All trays are piled up below the tags of all the different 36 outlets. The company has 11 vehicles 8 self owned and 3 on rental bases. Every vehicles delivers to minimum to 3 outlets. All finished products put in tray which have special color representing 7 days of a week. For example Thursday has the color yellow which makes it easy for outlet to figure out this product has come to outlet on that particular day.
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3)
Finish goods quality assurance Finish goods are randomly selected from the finish goods storage department and are
verified. Various component which are checked in finished goods are 1) Taste 2) Color 3) Weight 4) Appearance 5) Micro biological i) ii) iii) Bacteria yeast and mold Salmonella
4) Packing material quality assurance Various packages and components checked 1) Cake boxes different size, prints, logo, dimension and packing 2) Corrugated boxes logo, print, dimension 3) Printed bags sealing, color, print, logo And other information 4) Carry bags same as above 5) Cake boards cake board, hard board and sticks (size, dimension and foil print). 6) kapli dimension, weight 7) Strips color , prints and dimension 8) Paper capsules print , logo, dimension 9) Butter paper dimension 10) Patis box dimension, weight 11) Decorative items print, logo
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HACCP certification. 6) No other company in Goa has as many number of Chain of shops as Monginis it is the only chain in Goa which makes it the leading bakery industry in Goa. It has 36 retail outlets in Goa.
Weakness
1) There have been cases of lack of consistency in quality because of Monginis being a franchise business. 2) Monginis is not promoting its products aggressively.
3) Being a franchise business it has limited control over the location of the store. Hence some of its stores are not strategically located.
Opportunities
1) There is an opportunity for Monginis to make its presence felt in the malls which now-adays becoming a strategic location for such kind of products. 2) Getting more varieties in their product range by proper market research.
3) More services can be added to boost sales further and make the brand name stronger in the mind of the customers. 4) 5) 6) Promoting the online system properly by targeting corporate, NRIs, etc. Getting in more customization options would be good for the customers. To expand (expansion of current) increase sale by opening more retail outlets.
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Threats
1) Monginis has threat from its competitors such as pastry palace, temptations etc.
2) Cadburys and McDonalds are also a threat to it because they are also positioning their products on the lines of celebration. 3) The franchise system of business can lead to sometimes misuse of the brand name. It can also hamper the quality of the product and also the service offered by the employees at the store. 4) 5 star hotels can also be a major threat to this industry since savories, gateaux are prepared and other special orders are also taken.
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CONCLUSION With this summery internship program, we would like to conclude that it was great learning experience for us. We were delighted to have good co operation from the company guides and HODs. The interaction with the company employees gave us a detail, practical information and knowledge about the functioning of the company.
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MONGINIS
New millennium bakers Verna Industrial Estate Goa Performance analysis review
Date
Signature
A) Performance review against objectives and time taken to complete the task Agreed objectives Result achieved Excellent good (TIME TAKEN) 1) 2) 3) 4) 5)
average Poor
Attributes 1) Innovation Ability to think new, way of doing things with introduction of new ideas or systems Ability to take initiative without even waiting to be told. Ability to interact and work as a team Utilizing resources and time properly Clean and tidy in his or her work
Excellent
good
average Poor
Excellent
good
Average
Poor
D) specific development plans Type of plans Excellent 1)job rotation 2)special assignment
Good
Average
Poor
E) areas of strengths and improvements (by supervisor) ______________________________________________________________________________ ______________________________________________________________________________ F) Comments by supervisor _________________________________________
Sign
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GLOSSARY CRO Customer relationship officer OPS Order processing system QA Quality assurance FGS Finish goods storage COO Chief operating officer