LEVEL

ROLE

DESGN

BROAD ROLE DESCRIPTORS

OPERATOR

INDEPENDENT CONTRIBUTOR UNSKILLED / LOW SKILL / SKILLED

By Role

Peons, Guards, Drivers ; Production / Technical Staff

Performs essentially manual tasks or manages highly defined low skilled to highly skilled activities or processes Works under supervision, guidance and direction Marginal financial impact

ASSOCIATE STAFF LEVEL

INDEPENDENT CONTRIBUTOR ROUTINE CLERICAL

By Role

Clerical Assistants, Steno, Typists

Performs routine clerical tasks or manages highly defined sub-element(s) / activities of a process Works under supervision, guidance and direction Marginal financial impact

ASSOCIATE EXECUTIVE LEVEL

INDEPENDENT CONTRIBUTOR

Executive Senior Exec.

Entry level for professionally qualified ; Experienced non-qualified

Learning clients, culture, tools, processes Building network Gaining expertise in own area Applying academic knowledge Earning trust and credibility Delivering quality work under limited / broad guidance Limited financial impact

SENIOR

APPLIES

Asst. Mgr.

Supervisory role; Direct

Well established in own area

ASSOCIATE

KNOWLEDGE AND EXPERTISE

Deputy Mgr. Manager

client interaction with very limited authority ; can also be an independent contributor managing significant sales / clients TEAM LEADERS

Coach others Responsible for processes Resolve escalations Manages associates (first level of people mgmt. hiring / performance mgmt. etc.)/ clients Learns other areas of expertise Manages own area of work independently Moderate financial impact

LEVEL

ROLE

DESGN

BROAD ROLE DESCRIPTORS

MANAGEME NT

CONTRIBUTES THROUGH OTHERS

AGM / GM

Co-ordinates and organises resources; Manages client relationships ; Authority to finalise terms within limits; Responsible of team management hiring / growth ; Prepares and manages Department budgets DEPARTMENT HEADS / FUNCTION HEADS WITHIN BUSINESS

Directs / manages work of others and / or works on complex assignments Use knowledge across multiple expertise areas Lead in managing internal / external relationships People management responsibility for department Provides critical inputs / analysis to senior management for defining strategy, objectives. Participates in these discussions and business reviews. Significant financial impact

SENIOR MANAGEME NT

DRIVES RESULTS

AVP / VP

Responsibility and accountability for business unit performance; Authority to take financial decisions of high value and operational decisions ; People management for business unit BUSINESS HEADS / CORPORATE FUNCTION HEADS

Responsible for business unit budgets, objectives and P&L performance Manages internal / external relationships Develops alliances / partnerships Take operational decisions to position the business unit for the future Part of business objectives / target setting team Implements and initiates institution building actions Highest level of financial impact on Business Unit ; may have large and major financial impact on Group

LEADERSHI P

LEADS THE BUSINESS AT GROUP / CORPORATE LEVEL

President Exec Director

Responsibility and accountability for multiple business units performance; Authority to take financial decisions of significant value; Sets long term direction for the Company BUSINESS GROUP HEADS / CORPORATE FUNCTION HEADS

Accountable for market and client leadership, group level results, long-term plans Leads and directs institution building Sets future direction / long-term strategy Responsible for function / group of business units objectives and performance Manages key / significant external relationships Highest level of financial impact on Group ; may impact financial health / stability