HP Instant Support Professional Edition

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Print active chat [Tuesday, June 14, 2011 6:11 PM] -- Automatically generated message: Dear Customer, Thank you for using HP Active Chat! Your request has been received and you should be receiving a response within 5 minutes. [Tuesday, June 14, 2011 6:11 PM] -- Automatically generated message: An HP Chat Support Engineer (Kalyana Chakravarthy) has been assigned to your case 11990308. [Tuesday, June 14, 2011 6:11 PM] -- Automatically generated message: For reference, your Case ID is 4630908052 [Tuesday, June 14, 2011 6:11 PM] -- Nilesh Padale says: hi [Tuesday, June 14, 2011 6:12 PM] -- Nilesh Padale says: hi [Tuesday, June 14, 2011 6:12 PM] -- Kalyana Chakravarthy V says: Hello Nilesh, thank you for contacting HP Active Chat Support. My name is Kalyan. Please give me 2 min to go through your information. Thank you. [Tuesday, June 14, 2011 6:13 PM] -- Kalyana Chakravarthy V says: I understand that when you print the document it is saying that magenta cartridge is expired, am I correct? [Tuesday, June 14, 2011 6:13 PM] -- Nilesh Padale says: ya [Tuesday, June 14, 2011 6:14 PM] -- Kalyana Chakravarthy V says: May I know since when are you experiencing this issue? [Tuesday, June 14, 2011 6:15 PM] -- Nilesh Padale says: i have 20 printer in my company [Tuesday, June 14, 2011 6:15 PM] -- Nilesh Padale says: all printer haveing same issue [Tuesday, June 14, 2011 6:16 PM] -- Kalyana Chakravarthy V says: Okay. May I know the operating system you are using on the computer? [Tuesday, June 14, 2011 6:16 PM] -- Nilesh Padale says: Windows XP [Tuesday, June 14, 2011 6:17 PM] -- Nilesh Padale says: Windows xp pro [Tuesday, June 14, 2011 6:17 PM] -- Kalyana Chakravarthy V says: May I know from which application are you trying to print? [Tuesday, June 14, 2011 6:17 PM] -- Nilesh Padale says: any print same issue [Tuesday, June 14, 2011 6:18 PM] -- Kalyana Chakravarthy V says: Please let me know the cartridge expiry date which would be on the cartridges. [Tuesday, June 14, 2011 6:19 PM] -- Nilesh Padale says: 3/11 [Tuesday, June 14, 2011 6:20 PM] -- Kalyana Chakravarthy V says: I see that cartridge is expired. Please check all the catridges as well. [Tuesday, June 14, 2011 6:22 PM] -- Nilesh Padale says: but i have many cartridges with same date [Tuesday, June 14, 2011 6:23 PM] -- Nilesh Padale says: what is solution [Tuesday, June 14, 2011 6:23 PM] -- Kalyana Chakravarthy V says: In that case all are expired cartridges. I apologize for the inconvenience caused to you. You need to insert new cartridges. [Tuesday, June 14, 2011 6:23 PM] -- Nilesh Padale says: can you call me [Tuesday, June 14, 2011 6:24 PM] -- Kalyana Chakravarthy V says:

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HP Instant Support Professional Edition

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Nilesh, you can contact phone support instead. I can provide you the number. We do not have facility to call you. [Tuesday, June 14, 2011 6:25 PM] -- Kalyana Chakravarthy V says: The phone support number is 1800 425 7737, 0124 234 0917 Monday to Saturday 9 am. to 9 pm [Tuesday, June 14, 2011 6:25 PM] -- Nilesh Padale says: what is solution? if i buy printer & after one year i will use this printer what i do? [Tuesday, June 14, 2011 6:27 PM] -- Kalyana Chakravarthy V says: Nilesh, you need to use the printer as soon as you buy it and if you use it after 1 year the warranty would be expired and you need to pay for the service if there is any hardware issue with the printe. [Tuesday, June 14, 2011 6:27 PM] -- Kalyana Chakravarthy V says: Cartridges do not stay for long time. They have expiry date and they expire beyond that date. [Tuesday, June 14, 2011 6:29 PM] -- Nilesh Padale says: my all Cartridges expiryed ? then what i do [Tuesday, June 14, 2011 6:29 PM] -- Kalyana Chakravarthy V says: You need to buy new cartridges and use it. [Tuesday, June 14, 2011 6:30 PM] -- Nilesh Padale says: i have minimum 20 set. [Tuesday, June 14, 2011 6:30 PM] -- Nilesh Padale says: i have minimum 20 cartridges set [Tuesday, June 14, 2011 6:30 PM] -- Kalyana Chakravarthy V says: Okay. I understand your concern. Since all of them are expired, you need to purchase new one. I apologize for the inconvenience caused to you. [Tuesday, June 14, 2011 6:31 PM] -- Nilesh Padale says: that is not right answer [Tuesday, June 14, 2011 6:33 PM] -- Nilesh Padale says: Hello [Tuesday, June 14, 2011 6:33 PM] -- Kalyana Chakravarthy V says: Nilesh, it is not recommended to purchase all the cartridges at a time keep it a side. Cartridges will not stay longer time. It is always recommended to purchase cartridges freshly. [Tuesday, June 14, 2011 6:34 PM] -- Nilesh Padale says: okay can you send me mail for regarding this issue [Tuesday, June 14, 2011 6:35 PM] -- Kalyana Chakravarthy V says: Okay. I shall send you e-mail, is it okay if I send you to the below e-mail ID ?

nilpadale@gmail.com

[Tuesday, June 14, 2011 6:35 PM] -- Nilesh Padale says: Because i have to send this mail to my senior [Tuesday, June 14, 2011 6:37 PM] -- Kalyana Chakravarthy V says: Sure. [Tuesday, June 14, 2011 6:37 PM] -- Kalyana Chakravarthy V says: You can expect e-mail in 1-2 hours.

[Tuesday, June 14, 2011 6:38 PM] -- Nilesh Padale says: nilesh@site.rgppl.com,awadhesh.choubey@site.rgppl.com [Tuesday, June 14, 2011 6:38 PM] -- Nilesh Padale says: awadhesh.choubey@site.rgppl.com [Tuesday, June 14, 2011 6:39 PM] -- Nilesh Padale says: Please send mail both Email Address [Tuesday, June 14, 2011 6:39 PM] -- Kalyana Chakravarthy V says: Okay. [Tuesday, June 14, 2011 6:41 PM] -- Nilesh Padale says: Hello [Tuesday, June 14, 2011 6:41 PM] -- Kalyana Chakravarthy V says: Nilesh, is there any other technical issue that I can assist you? [Tuesday, June 14, 2011 6:41 PM] -- Nilesh Padale says: No

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HP Instant Support Professional Edition

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[Tuesday, June 14, 2011 6:41 PM] -- Kalyana Chakravarthy V says: You can expect e-mail in 1-2 hours. [Tuesday, June 14, 2011 6:41 PM] -- Nilesh Padale says: Okay Close Print active chat

https://h50203.www5.hp.com/HPISWeb/customer/PrintChat.aspx?CaseID=11990308... 14-06-2011