Index

INTRODUCTION .............................................................................................................................................................................................................................. 5
Protheus 10 Generic Tools ................................................................................................................................................................................................................................................................................................................... 6

CHAPTER 1 - Strategic / Analysis ................................................................................................................................................................................................... 9

Balanced Scorecard (BSC) ............................................................................................................................................................................................................................................................................................................... 10 IMS - Indicators Management System ......................................................................................................................................................................................................................................................................................... 10

CHAPTER 2 - Tactic / Intelligence ................................................................................................................................................................................................. 13

Business intelligence (BI) .................................................................................................................................................................................................................................................................................................................... 14 Workflow ................................................................................................................................................................................................................................................................................................................................................ 14 BPM (Business Process Management) ............................................................................................................................................................................................................................................................................................ 15

CHAPTER 3 - Operating / Systems ............................................................................................................................................................................................... 17

Materials and Manufacture Inventory and Costs (Inventory Management System - IMS) .................................................................................................................................................................................................................... 18 Warehouse Management System (WMS) ......................................................................................................................................................................................................................................................... 20 Supplies / Purchase ................................................................................................................................................................................................................................................................................................. 22 Contract Management - Purchase ...................................................................................................................................................................................................................................................................... 24 Foreign Trade - Import ........................................................................................................................................................................................................................................................................................... 26 Planning and Production Control (PPC) ............................................................................................................................................................................................................................................................ 28 Supply Chain Management (SCM) ...................................................................................................................................................................................................................................................................... 30 Asset Maintenance .................................................................................................................................................................................................................................................................................................... 32 Quality Control of Non-Conformances .............................................................................................................................................................................................................................................................................. 34 Document Control .................................................................................................................................................................................................................................................................................................... 36 Inflow Inspection ....................................................................................................................................................................................................................................................................................................... 38 Process Inspection .................................................................................................................................................................................................................................................................................................... 40 Audit .............................................................................................................................................................................................................................................................................................................................. 42 Metrology ..................................................................................................................................................................................................................................................................................................................... 44 Advanced Product Quality Planning (APQP) / Production Parts Approval Process (PPAP) .......................................................................................................................................................... 46 Risk Management (Internal Control Enterprise - ICE) .................................................................................................................................................................................................................................. 48 Sales and Invoicing Invoicing ....................................................................................................................................................................................................................................................................................................................... 50 Contract Management - Sales .............................................................................................................................................................................................................................................................................. 24 Order Management System (OMS) ................................................................................................................................................................................................................................................................... 52 Foreign Trade - Export ............................................................................................................................................................................................................................................................................................ 54 Foreign Trade - Drawback .................................................................................................................................................................................................................................................................................... 56 Controlling / Financials Project Management (PMS) ................................................................................................................................................................................................................................................................................... 58 Budgetary Planning and Control (PCO) ............................................................................................................................................................................................................................................................ 60 Financials ..................................................................................................................................................................................................................................................................................................................... 62 Equity ............................................................................................................................................................................................................................................................................................................................ 64 Fiscal and Management Accounting ................................................................................................................................................................................................................................................................. 66 Fiscal .............................................................................................................................................................................................................................................................................................................................. 68 Human Capital Management of Human Capital .......................................................................................................................................................................................................................................................................... 70 Organizational Architecture ................................................................................................................................................................................................................................................................................. 72 Personnel Outplacement and Selection .......................................................................................................................................................................................................................................................... 74 Payroll ........................................................................................................................................................................................................................................................................................................................... 76 Electronic Attendance Control ........................................................................................................................................................................................................................................................................... 78 Occupational Safety and Health ........................................................................................................................................................................................................................................................................ 80 Accompaniment of Labor Suits .......................................................................................................................................................................................................................................................................... 82 Performance, Development and Organizational Environment ............................................................................................................................................................................................................... 84 Career and Remuneration Management ......................................................................................................................................................................................................................................................... 86 Management of Training and Learning ............................................................................................................................................................................................................................................................. 88 CRM - Customer Relationship Management Customer Relationship Management (CRM) ................................................................................................................................................................................................................................................... 90 Call Center .................................................................................................................................................................................................................................................................................................................. 92 Technical Assistance (Field Service) ................................................................................................................................................................................................................................................................... 94 Mobile Solutions ........................................................................................................................................................................................................................................................................................................ 96 Business / Verticals Business Automation ................................................................................................................................................................................................................................................................................................ 98 Distribution and Logistics .................................................................................................................................................................................................................................................................................. 100 Transportation Management System (TMS) .................................................................................................................................................................................................................................. 102 Education Management ...................................................................................................................................................................................................................................................................................... 104 Hospital Management ........................................................................................................................................................................................................................................................................................... 106 Management of Healthcare Plans ..................................................................................................................................................................................................................................................................... 108 Automobile Dealers Auto Parts ................................................................................................................................................................................................................................................................................................... 110 Vehicles ........................................................................................................................................................................................................................................................................................................ 112 Repair Shop ............................................................................................................................................................................................................................................................................................... 114 Environment Management .................................................................................................................................................................................................................................................................................. 116 Legal Management ................................................................................................................................................................................................................................................................................................ 118 Business Ecosystem / Portals ............................................................................................................................................................................................................................................................................. 120

CHAPTER 4 - Infrastructure / Technology ................................................................................................................................................................................... 123

Integration Flow

CREDIT ANALISYS

RETAIL

PORTALS

PORTALS

S.F.A.

FIELD SERVICE

FORECAST
PORTALS

SALES

SUPPLIERS
TAX RECORDS

QUALITY CONTROL

CALL CENTER

IMPORTS
PORTALS

ASSET MANAGEMENT
PROJECT MANAGEMENT

PCP

PURCHASES
INVENTORY
$ $ $ $ $ $
BILLS PAYABLE

PORTALS

ASSETS
PORTALS MANAGEMENT OF HUMAN CAPITAL

CLIENTS

BILLING
$ $ $ $ $ $
BILLS RECEIVABLE R

BANKS

DISTRIBUTION

COSTS

EXPORTS

ACCOUNTING

he history of science lead us to believe that the most important inventions of mankind are the ones that made our lives easier, that turned complex operations into simple processes, that helped to share information and generated knowledge to effective actions and solutions. After all, what would the point of such inventions be if they were not to make us more efficient and open to new discoveries? The same occurs in organizations and corporate environments. To meet all the demands concerning flexibility, adaptation, quality and customizations the market wants, the organizations must have their knowledge base as an essential success factor. Information is not only one resource, it is the resource. Practice and sharing of information determine the effective competitiveness, the market differential and the organization profitability. Bearing this idea in mind and having as mission the creation of a solution that make the user's life even simpler, delivering the information and intelligence, Microsiga created Protheus 10. The solution is an interaction platform prepared to meet the requirements of all corporate levels either strategic, tactical or operating - to register, organize, find, relate and deliver to the user all information useful to his daily activities through quick and easy-to-understand tools and functionalities. Strategic level is the one responsible for running tasks and processes with high level of importance to the organization. They are responsible for running tasks in long term,

which represent a widest, deepest and lasting impact on the organization like mission, view, company's values, organizational macro-strategy, etc. Protheus 10 solutions for this level are presented in chapter 1. The main purpose of tactic level is to translate the strategic decisions into effective actions to be implemented by different sectors of the organization. With a more specific focus, it tends to have a lower level of doubts in decision-making. To get acquainted to Protheus 10 solutions targeted for this level, read this booklet's chapter 2. Finally, the operating level, the one responsible for all the efforts directed to each process or project of the organization. They establish technical and procedural standards to be applied in specific sectors. This is the level in which the data to be used by the other levels are generated. For further information about Protheus 10 solutions for this operating level, read this booklet's chapter 3.

Protheus 10 Generic Tools

Having reached its maturity, Protheus10 has the customer as the main focus. It is easy to navigate through the organized information, which allows the management of data, processes and personnel. Before getting acquainted with Protheus 10, it is important to know that this solution was developed to take to the users all the information they need, through the use of practical tools which provide usability and optimize the performance, bringing intelligence to the processes and agility in the use. Get to know each functionality:

Native DW Indicators
Key performance indicators are usually obtained by implementing Business Intelligence Tools to assist in the decision-making process. In Protheus 10, to reach this purpose, the KPIs (Key Performance Indicators) are present, making intelligence and information available to everyone. It means that, after installing Protheus, the performance indicators related to the operation will be at the user menu. This way, it is possible to use all the tools available in SIGADW environment, reducing costs and minimizing the troubles when implementing this system.

Functional Menu
According to the industry trends, in Protheus10, you can access the main functions through a functional menu, assuring a quick and straight access to the most frequently used operations, such as addition, deletion, edition etc.

Walk-Thru
Finding the information is important, but it is vital that we can go through all its flow by using ERP to understand the process as a whole. This concept makes the trackability of information fast and accurate in Protheus 10. You just need to click the information to navigate in an intuitive and visual way, viewing all the relationship and integrations between the information in the System environments.

Management Panel
Aiming to improve the intelligence and management of processes, you can find on the desktop of the System main environments an indicator panel with information that allows you to follow up and monitor your department through graphs and managerial data related to the existing standard processes. The management panel allows quick access to information that speed up decision-making and actions regarding Protheus main indicators. These panels are set by user profile. . The data that compose them can be extracted in two ways: on-line(stored in the System database); - off-line(stored in SigaDW tool).

Get & Apply

The Get&Apply resource allows users to save information in Protheus10 memory and apply it, contextualized, to other System windows. This functionality is different from the traditional Copy and

Paste, which brings agility and intelligence to the process.

products family, allowing the System information to be used in these tools for designing documents, worksheets, e-mails, etc. This functionality demands MS Office 2007 version or later.

Protheus Search
In order to deliver information to users quickly and efficiently, Protheus 10 has a native information tracker that finds expressions in its database. This functionality, associated to the Walkthru and Get & Apply functionalities, allows not only to find what is searched but also navigate through information or use it in the whole System.

Single Sign-On
Making the user's life simpler, Protheus 10 brings theSingle Sign-On optional use functionality, in which you log in your workstation only once, so identifying yourself in Protheus will not be necessary again. This functionality assures the adoption of the best practices of safety management.

Protheus Report
Continuing with the evolution started in the last version, Protheus 10 allows creating new reports through an intuitive interface with no need of programming. The user can create new reports and publish them to other users within the company. It is possible to customize the reports according to specific needs.

Check Spelling
Tool integrated to Protheus 10, belonging to third parties, which allow viewing grammatical mistakes in Memo type fields, so the mistakes can be corrected before saving the data. This tool is only available in Portuguese version.

TOII
TOTVS Office Interface Integration is the technological innovation which aims to use the System information integrated to Microsoft Office (Excel, Word, etc) product family in practical and effective way. Protheus 10 views Dashboards are available in Microsoft Office

Native e-Learning
To facilitate the usability and installation of these new functionalities, Microsiga brings in its CD Help Online an extra information tool: the native e-Learning.

Strategic / Analysis
Balanced Scorecard (BSC)
The Balanced Scorecard (BSC) is a management model that helps organizations to translate strategy into operational objectives by guiding behaviors and performance to establish a more efficient structure of strategic measurement. This concept was defined by David P. Norton and Robert S. Kaplan, PhD professors of Harvard University. documented by users themselves. Allow the follow-up and control of the initiatives that are being executed. Simplify the process of reporting and performance evaluation as well as the analysis and follow-up of indicators and goals. Protheus 10 BSC solution continues to develop to contemplate the individual parts of the process,

The main objectives of BSC are: Align all the organization levels to the strategic objectives (SFO Strategy Focused Organization). Minimize the doubts and divergences inherent to the operational process of activities foreseen during the strategic planning process. Communicate relevant information belonging to all levels in the corporation. Make everyone understand how they can contribute for the strategic objectives of the organization to be achieved. Allow the control and follow-up of actions foreseen during the planning for the accomplishment of the objectives defined in the strategy. Based on this concept, Protheus 10 BSC solution has as premises: Arrange, in a flexible way, the characteristic elements of a BSC project, such as the strategic view from the financial, customers, internal processes and learning and development perspectives, as well as the identification and association of these perspectives to strategic objectives, indicators and targets. Help in the process of strategic communication and education through qualitative descriptions

including the concept of variable remuneration linked to the results. Besides, it can be integrated to the budget planning and to processes that generate operational indicators of performance, quality and human resources.

SGI - System of Management of Indicators

SGI is a very powerful tool for analysis of KPIs1, which allows an easy analysis of scorecards (dashboards) of such indicators, besides providing a follow-up of the action plans created, aiming to reach the goals. Its conception was intrinsically structured by the management methodology for attaining PDCA (Plan, Do, Check, and Act) goals, in which all the stages, from planning to the action or decision-making, are clearly presented. Once the organization analyzed its mission, its investors and defined its goals, it is necessary to establish a method to measure the progress of the whole process. KPIs are the right method to get to these measurements.

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The key performance indicator presents a number, which may be expressed in percentage, rate or a number itself, established as the exact criterion of definition and measurement. Different things can be measured, but it does not mean the discovery of organizational success. Therefore, when selecting KPIs, it is very important to choose the factors that are really essential for the organization to reach its goals. This way, KPIs must

present low figures for everybody not to lose the focus on the accomplishments.

Important considerations between BSC and SGI:

BSC: more and more recognized throughout the market, our tool is ready to serve the customers who decide to implement this concept. SGI: with own methodology and concept, this tool provides an implementation of Strategy and Results Management not bound to the BSC concept and architecture.

Organizational Mode

1 KPI - Key Performance Indicators are quantified measurements which, in advance, reflect the success critical factors. They must be selected and must reflect the organization's goals.

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Tactic / Intelligence
Business intelligence (BI)
The concept of Business Intelligence (BI) describes the IT resources and tools that allow corporations to access data and explore the information comprised in a Data Warehouse / Datamart. Extraction, transformation and loading of data (ETL). Viewing of queries as graphs and dynamic tables. Definition of queries made by the customer. Use of the main Datawarehouse concepts: Star Schema model, drill down, filters, ranking, virtual indicators, alerts and meta data. Remote Access, guaranteeing high availability of information. Protheus 10 BI solution allows to: Create, organize and use the company information assets. Make the storage and analysis of information, providing more safety in decision making processes. Analyze trends and anticipate the market scenarios, bringing more clarity about opportunities and new businesses. Help in the implementation of new management tools. The data stored can be about the company, its competitors, customers and suppliers, as well as the circumstantial aspects that may influence business. The analysis and understanding of these information makes the decision making process more secure. As interface, BI makes information into strategic knowledge, allowing differential of competitiveness. Protheus 10 Business Intelligence comprises an efficient Datawarehouse (DW) tool with the following characteristics:

Workflow
Workflow is a tool that allows automation of processes and task flows, making them agile and secure, once it has resources to minimize occasional delays. The implementation of Protheus 10 Workflow tools allows to: Increase efficiency through the automation of processes and elimination of unnecessary steps. Better manage the processes with the standardization of work methods.

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Better serve the customer, since the better structured processes lead to a higher predictability and, consequently, to a faster response time to the customer's doubts. Control and trace the processes in an agile way, as well as modify the flows with simplicity. Make ERP into an active tool, not a reactive one, i.e., the system requests actions and decisions from the user, not vice-versa. Control the terms and the response time so that the process flow is not jeopardized by the lack of response from one person. The actions to be taken by the ones responsible for each task may be reported to the system in different ways - Protheus 10 system, browser or e-mail - keeping a process cycle from being interrupted for lack of communication.

Protheus 10 BPM is a tool for mapping processes, based on the Business Process Management concept. Its application guarantees positive answers to questions such as: Are our processes transparent to our customers (internal and external) as well as to our shareholders? Are our processes standardized to guarantee quality and productivity all over the values chain? Are we able to monitor our processes efficiently and effectively, controlling occasional risks? Are our processes optimized? Do they bring economy? The tool is totally integrated to the Workflow, allowing the designed processes to be started and followed up graphically, with approval steps, without being necessary to use programming language. It is possible to analyze time indicators, cost, availability and effectiveness of each process step, allowing reengineering the processes based on trustworthy indicators, bringing more productivity and decreasing costs. Main characteristics of the tool: Definition of all processes of the company. Creation of processes, sub processes and activity, all visually. Construction of workflow graphs to each process. Construction of tasks forms. Trackability of processes. Tasks by author. Analyses of indicators.

BPM (Business Process Management)

When processes are reviewed, optimized and documented, a differential of competitiveness is created, which reduces costs and makes the decisionmaking easier. With the search for continuous improvements, the alignment between processes and strategy is a great differential. A big problem found in several companies is what is called "shelf processes", the ones that are never reviewed after being created, increasing the operational costs for lacking of reengineering as well as the risks resulting from bad designed processes.

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Inventory and Costs (Inventory Management System - IMS)

At the Era of e-Commerce, immediate delivery sales and services customization, controlling inventory is important to guarantee the level of services demanded: protect and strengthen the confidence, the speed and the flexibility of delivery, besides contributing to reduce the operation costs. In summary, management of inventory and costs must make available detailed information on the balances in stock plus offering support to the process of pricing and managerial cost analysis. This management becomes more complex when there are hundreds or thousands of items in stock with specific characteristics, such as: Different taxations that have direct influence on the cost of stored items - the process for the correct manipulation of information may even reduce, in some cases, the accounting value of stock at the end of a given fiscal year and bring financial gains for the company. Different physical characteristics that influence the type of control to be adopted - the use of trackability control for items with validity control and control by quality rules is increasing. Besides trackability, it is necessary to control the items by serial number for products with high aggregate value and control the inventory addressing in companies with big warehouses or hard-to-control products . Variable structures with different compositions products with this characteristics require strict control of possible compositions and combinations that may generate thousands of different combinations of finished products. The functionalities of Inventory and Costs gathered in Protheus 10 solution allow the total management of the storage process, warehousing and costing in business activity, providing information on what the company has in stock, the stock cost, product cost, suggested sales price for the finished product, among others. Protheus 10 solution includes the best market practices through functionalities like: Control of values and quantities in stock: - balances per warehouse; - costs in up to 5 currencies; - quantity in 2 units of measurement. Pricing worksheet: - fixing of sales price; - contribution margin query. Average cost: - sequential, daily and monthly allocation of cost; - FIFO cost (PEPS); - cost in parts. Managerial cost: - calculation of replacement cost according to the last purchase price, last purchase cost and per structure. Calculation of economic lot, ABC classification and point of order. Trackability: - control of lots, allowing total trackability of the lot vs. product, indicating the composition of a given lot and where it is used. - control of lot potency for product with active compound. Control of serial number and addressing: - control of balances by address and/or by serial number. - control of address occupation by quantity or by dimensions. Inventory with counting and periodicity control: - data collector for counting (integrated to ACD template). - rotational inventory.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Items in point of order. Value in stock. Quantity in stock. Overdue Lots. Lots to Fall Due.

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Warehouse Management System (WMS)

With the growth of investments in the logistics field and the use of distribution centers, the concept of random or dynamic warehousing was disseminated, in which goods are not stored in a fixed warehousing place anymore and get to be stored anywhere in the warehouse, since these places have an identification properly registered and controlled by a computer system. The logistic managers began to have the possibility of increasing the storage density in the warehouses, for they no longer have to reserve spaces for the maximum stock of each item, thus working with volumes based on average stock. As the average number of items grows on a daily basis, it is possible to keep more items in the warehouse without losing the capacity of meeting the level of service and agility required. The intelligent control of the occupation and movements of these stocks in the warehouse is performed by the Warehouse Management System WMS, which comprises the necessary functionalities for the management of the activities linked to the flow of products inside the warehouse, from receipt to separation and dispatch. A WMS system must answer: What, when and where to store? Which resources must be used when moving goods? Based on these premises, the WMS functionalities were developed having the following purposes: Control the operations inside the warehouse. Make the necessary information available for planning the occupation and allocation of resources for the process of product handling to work properly. Manage warehouse occupancy. Protheus 10 WMS embodies the best market practices through functionalities like: Radio frequency comprised to the process: - routines developed to be used in micro terminals and data collectors. Concepts of warehousing zone, picking area, ventilation area: - separation of areas for products with different treatment, i.e., chemical products, refrigerated areas, etc. - separation of products according to the process linked. Diversified warehousing structure: - pallet rack, block, shelves structures. Definition of services, tasks and activities according to the degree of detail required by the user: - control of machines and operators listed. Trackability: - control of lots, allowing total trackability of lot vs. product, indicating the composition and use. - control of lot potency for product with active compound. Control of serial number and addressing: - control of balances by address and/or by serial number. Control of occurrences. Control of unitizers: - number and type of unitizer. Definition of separation route. Management of storage yard.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Services with pending execution. Warehouse Occupancy. Human Resources.

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Supplies / Purchase
The need to automate the purchase processes is one of the basic components of the best corporate management practices, since it is simpler to increase the profit through the improvement of administrative processes than through the growth of sales volume. In this scenario, a good management of the purchases process may be representative in the company's results. Purchase management involves the proper acquisition of material and services, in right quantities, with the best prices and delivery terms. To do so, it is necessary to determine the possible specifications that are fundamental for supporting the selection of suppliers, the negotiation about terms and conditions of purchases and management of the portfolio of orders. Based on these premises, Protheus 10 Purchases environment provides the following operations: Procurement. Point of order / economic lot. Approval by authority. Audit of quotations. Partnership agreements. Among the planning and control functions, the following can be highlighted: Purchase management - price tables, approvers control, requestors control, purchasers control, tolerance for receiving the material which is not in accordance with the purchase order. Purchase requisition - control of who can make requisitions and what can be required, as well as approval of purchase requisition. Quotation - selection of suppliers by material group or by supplier, distribution of purchase teams and analysis of quotations, considering terms, price by product or by supplier, conditions and quality. Partnership agreement - management of agreements guaranteeing price and quantity. Purchase order - approval by authority and technical approval (visa). Receipt of material - comparative between the purchase order and the inflow document and acknowledgement of receipt of cargo. Graphical tracking of the supply control processes. Automatic generation of purchase requisitions based on point of order and MRP calculation.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Authority Balance Authorities with Balance. Authorities with no Balance. Purchase efficiency. Open Purchase Requisitions.

Open Purchase Orders. Open Delivery Authorizations. Open Partnership Contracts. Pending Quotations. Items in Point of Order.

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Contract Management
The specialization in accomplishing the business activities is an irreversible trend in global environment where companies work, making the activity of contract management essential. It is almost impossible the existence of a company which is totally vertical, without any type of outsourcing, supplying or service rendering. The bad management of contracts brings loss in finances, since it increases the risks of court dispute and conflicts. The word manage is, in most companies, synonym of managing contracts of different types and related to different activities. The functionalities gathered in Protheus 10 Contract Management solution allow total management of contracts, providing answers to the main questions connected to them, such as which and how many contracts exist, which rules they were based on as well as their validity. Protheus 10 Contract Management solution includes the best market practices through functionalities like: Management of expenses and revenues contracts (purchase and sales). Management of contracts sorted by type. Possibility of using different reviews for the same contract, allowing the use of additive, readjustments, realignment and other modifications. Associate worksheets with contracts, listing items connected to them. Physical and financial schedule control of contract. Control of measurements. Control of pledges. Control of fines and bonus. Control of contracts in other currencies. Checklist of documents necessary to each stage of the contract. Integration with expenses and revenues process (purchase and sales invoices).

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Active, inactive and finished contracts. Contracts to be finished. Value of contracts payable/receivable.

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Foreign Trade - Import

Easy Import Control

It is meant to help users who follow up on the international purchase processes, from the placement of the international purchase order until the receipt, at the warehouse, of the material cleared and duly costed. Protheus 10 solution combines, in this tool, the resources for generation of documents related to the process, follow up on the stages, financial control and, mainly, management of the activities to be performed. Among its functionalities, the following can be highlighted: Record of import request per requestor. Enabling quotation with different suppliers and displaying the purchase option by good based on several criteria - base FOB, CIF, delivery term. Generation of purchase international order, in a foreign language. Generation of notices to the customers: shipment instructions, follow-ups and different confirmations. Registration of import licenses automatically in Siscomex. Registration of shipments, with information on transport way, origin and destination, etc. Control of the customs clearance process, with operational information (dates, import declaration number,

Identification, in ABC tables, of quantity and amount in dollars of: cost centers, suppliers, customs brokers, buyers, agents, good and customer, with share percentages. Storage of monthly import volume by: supplier, item, agent, customs broker, cost center, buyers and customers, with growth percentages. Projection of deadlines necessary for the accomplishment of the import process stages. Pre-calculation and follow-up on realized cost by P.O. (Purchase Order) and by item. Generation of the expenditure schedule (estimate of all the expenses related to the import process and the control of expenses incurred. Control, by Invoice, of amounts, due dates, payment dates, paying banks, etc.

customs broker, agent, etc.) and registration of the expenses related to the process. Control of advance payments to customs brokers. Registration of goods receipt with apportionment for the generation of inflow and complementary invoices. Comparing of estimated and actual deadlines in activities performed by the agents, customs brokers, carriers and suppliers. Support to decisions based on statistics of the average time per activity.

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Electronic D.I. (Import Declaration) and D.S.I. (Simplified Import Declaration) integrated to Import Siscomex. Control of bonded warehouse. Control of demurrage.

Management Dashboards
Registration of the exchange agreements and follow-up on the validity of the said agreements. Support to decisions based on exchange statistics. Possibility of integration with customs information software (NCM), such as TECWIN, Infoconsult, Mastersaf, etc. Integration with customs broker: D.I. (Import Declaration) data, clearance and rendering of accounts. Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Exports per period. Export orders. Import. Purchase orders. Drawback summary. Profits including taxes.

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Planning and Production Control (PPC)

The process of Planning and Production Control (PPC) is composed by activities that must work as a support to users from several levels of the company, supporting actions ranging from the elaboration of a new product (engineering), going through the manufacture until warehousing. Associated to other functionalities of Protheus 10 solution, PPC environment allows extracting results and measurements that are adequate to the perfect performance of productive process, optimizing costs, delivery terms, repeated process as well as identifying bottlenecks. The functionalities of Planning and Production Control aim to estimate the future needs to serve the productive capacity, the planning of material purchase, the conformity of inventory levels and the allocation of resources to contribute to better terms, cost and quality of manufactured products. For it to be possible, Protheus 10, through PPC, provides an automate control that guarantees agility in the planning process, prompt responses about the delivery terms, a better dimensioning of resources, balance of "Capacity vs. Demand" and the optimization of purchases process. Among the concepts existing in the market, Protheus 10 embodies the best practices of MRPII, like: Engineering and products configurator. Maintenance of materials list - BOM (Bill Of Materials). Maintenance of the operations route - BOP (Bill Of Process). Functions of Planning: Plan the need for materials (MRP): -to buy: starts the purchase process via purchase requisition. -to produce: starts the manufacture process via production order. Determine the production and purchases terms according to the average delivery (lead-time) and manufacture terms. Support decisions: alternatives to lead planning. Plan and allocate the necessary resources for CRP manufacture: - allocation by the beginning (push) . - allocation by the end (pull). - finite capacity. Support decisions related to the needs of mobilizations/attainment of resources. Refine the planning of materials (MRP) aiming at using it correctly. Identify the points of bottleneck and idleness in the production process.

Plan the necessary hours for production and allocation of costs of the work centers used. Control Functions: Follow the production process, step by step, identifying interruptions or flaws in the process, allowing a prompt action to solve casual troubles. Follow the production process reporting the orders in course.

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Make annotations of the accomplishments by comparing with the estimations. Analyze deviations and losses in the process. By using the auxiliary tools such as Template ACD and PC-Factory, PPC allows the automation of process on the shop floor, by using barcodes, radio frequency data collectors, prompt analysis of machines and equipments.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Items in Point Of Order. Value of Materials in Process. Open Production Orders. Past due Production Orders. Allocation of Accrued Load. Date of last allocation per resource. Allocation of Accrued Load.

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Supply Chain Management (SCM)

Supply Chain is a tool which uses information technology to help in managing the supply chain with maximum efficacy and efficiency. In a time in which consumption demand reached extreme limits, SCM Supply Chain Management - helps companies reach the best standards in competitiveness. The main functions of Supply Chain are: To address, by means of the logistics processes, right from entry of customer orders until the delivery of the product at the destination, involving the relationship between documents, raw materials, equipment, information, inputs, people, means of transport, organizations, time etc. Examine a few performance indicators fundamental to the control of results, such as quality and innovation of products and services, speed of execution of processes, time to reach the market and customers, service level suited to the needs of each customer and costs compatible with the perception of the value of demand. Enable the user company to comply with the rigorous delivery terms based on productivity, to bring quality to long-term relationships with customers. Integrate the flow of information with other processes for programming dispatch and receipt. Implementation of Supply Chain goes through several phases, the first being integration with ERP, that is, make all the information regarding the production chain available in the ERP system. Selection of performance indicators is equally important and each participant in the chain must be linked to one performance indicator. The second phase is planning or management of demand. This phase of the implementation is characterized by the exchange of automated information between suppliers and customers. There are two models to be considered for completing this stage. The main difference between them is the communication channel used for exchanging information. In the first channel, the Corporate Portals are used, and in the second one, a direct connection between the application servers. Irrespective of the model, the information exchanged refers to the purchase orders, inflow documents, quotations, sales orders, sales budgets, quality and performance indicators. The following phase is the contribution between suppliers and customers, which occurs during the exchange of information about the demands; that is, all the participants of the chain must know the sales numbers, the production planning, the inventory levels and, based on these information, each one will interact with the process and react efficiently to the planning changes. This considerably reduces the logistics costs since there is a great reduction in delivery time and, consequently, in stock levels. The last implementation stage is the coordination and total management of the production chain, whose principal focus is the adoption of indicators for eliminating bottlenecks in the chain. There is no information about any company going through this stage of the process currently. Protheus 10 implements Supply Chain by using resources of the following environments: PPC, Purchase, Sales (Invoicing or OMS), Inventory and Inspection of inflow (QIE). The implementation of these environments provides information about the production chain, quality indicators, costs and products involved. The planning phase of Supply Chain can also be supported by implementing the Protheus Portals, which provide all the functionalities necessary through their collaborative tools.

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Asset Maintenance
Protheus 10 Asset Maintenance solution aims at managing asset maintenance, production resources and the asset of the corporation - tools, buildings, vehicles, etc. - anticipating the availability of items in stock, tools, labor force, specialties and third parties. This solution makes some operating facilities available. The routines are the following: Technical file card: allows the complete record with physical and operating characteristics of each asset registered, including the replacement parts involved in equipment maintenance process. This file card is parameterized for each type of equipment. Structure: a resource that enables setting up the structure of each asset with the identification and location of each component and subcomponent. The structure is composed by the Primary Asset and the Secondary Assets. The setting up of the structure allows an unlimited number of components and levels. Multi-task, multi-stage and multi-inputs characteristics: process that makes possible to control the assets maintenance activity, involving multiple tasks, stages and the list of steps to be taken, as well as the necessary inputs to execute the activity. Control: function that regulates the maintenance activities programming. It is possible to perform the control through different indicators like time, counter (odometer, etc.) and production. Each equipment can be controlled by up to two counters. Standards: mechanisms to establish standards to register asset, structures and preventive maintenance. Planning: a tool that offers the user the planning of assets maintenance activity, answering questions about procedures, places, equipment, costs and physical and human resources involved in the process. Through the service orders filled in, the system enables control of the actual consumption of inputs, occurrences (trouble/cause/solution), description of the work carried out and the response to the check-list. Guarantee: a resource that allows entering the guarantee granted, supplying the report on irregularities as well as warning the operator every time the guarantee is modified.

Lubrication: specific procedure for defining the lubrication points, routes and lubrication planning. Despite the fact that it is possible to analyze the history and the cost of the lubrication separately, the user may view the lubrication within the whole maintenance context.

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Fleet: given that it is highly configurable to the needs of the client, the Asset Maintenance environment can manage the maintenance of fleets of buses, trucks, contractor's equipment, ships and railroad equipment.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: MTBF and MTTR/TMPR. Pending SS. SS distribution Status of pending S.O. S.O. status. % S.O. accomplished.

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Control of Non-Conformances
It is possible to stand up for the idea that quality means always executing a process correctly, not only at the first time. This way, for processes with quality, one must consider the existence of non-conformance, that is, something that does not meet specific requirement, causing dissatisfaction or unsuitability of a given item. From the non-conformance, all the necessary information is surveyed to investigate the causes and the opportunities to improve the production processes. Protheus 10 solution for quality management allows the user to identify and control this type of problem, as well as the improvement actions. It also offers an opportunity to solve problems including identification and structured access to legal requirements and other requirements laid down by the organization. Among this system's main benefits, we highlight the safety and easiness to manage occurrences, nonconformances and action plans. This management also allows the user to identify possible improvements in processes, products and projects. By means of it, it is possible to control occurrences concerning internal and external customers, suppliers, besides maintaining histories for continuous improvement and review of the process flow. The environment's main functionalities are: Log of occurrences / non-conformances. Log of action plans (corrective and preventive actions). Control of relationship between nonconformances and action plans. 8 steps method. Follow-up of non-conformances, corrective actions and by pending entries. Integration with other environments. Summary of the corrective actions by status. Report / form per card. Sending of messages via e-mail to speed up the conclusion of steps. Ishikawa Diagram - also known as cause-effect, fishbone, 4M and 5M diagram. Control of files attached to the cards, plans and steps speeding up identification of phases of the analysis and resolution processes. Control of centralized pending issues. Option to select entries of non-conformances card and action plans according to the status.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Non-conformance per Product. FNCs / Action Plan Status. Non-conformance per Supplier. Non-conformance per Instrument.

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Document Control
The process of quality assurance requires a strict management of documents, which may include the control of the forms used in the company, the set of rules or procedures and knowledge banks. In order to carry out this process in an efficient way, it is important to centralize the information and, if possible, store the documents in electronic files, since it reduces the cost of printed material and simplifies the exchange of information between the processes, especially in the stage of localization, query and retrieval of documents during their life cycle. The electronic documentation is a dynamic resource for companies to disclose their rules, plans, objectives and actions, enabling all the parties to play their role in the process in a standardized and desired manner. Among the main features of the solution, the following stand out: Improvement in processing time and paper handling. User satisfaction and increase in productivity. Improvement in the quality of the process flow. Increase in speed of documents localization. Better service to the customer, with quicker answers. Standardization of document models and alignment of documentation structure. Software Security Guarantee on reviews control by identifying the persons in charge and the addressees. Guarantee on documents storage. Easy handling to control the quality management system manuals. Assistance in controlling the forms standardized by the company. Automatic communication between the persons in charge and the readers of the documents. Incentive to improve processes through documents requests and reviews. Easy viewer only for document readers (users). Facilitation to implement uniform service activities in the whole company. Easy distribution to ensure that everyone can use the system documentation for reference purposes. Uniform and simultaneous communication to all people involved in the process. Classification of document types according to the existing certificates or needs. Knowledge sharing. Decentralized document management. Registration, editing and references of documents. Control of the approval cycle: preparation, review, approval and distribution of copies (both electronic or printed). Issue and management of proof of receipt. Integration with MS Word text editor, HTML and other formats. Issue of master lists and document list for each addressee/folder. Transfer of responsibilities/entries between users. Maintenance/re-issue of documents. Temporary absence of users. Printed copies return control. Electronic questionnaires. E-mailing messages about all the preparation stages.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Document Status. Overdue Documents and Documents to Fall Due. Pending documents.

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Inspection of Inflows
The quality management in acquiring material has a multi-functional feature, since it embraces different sectors like project, supply and inventory, obtaining the satisfaction of external and internal customers simultaneously. Basically, inspection of material must contemplate the technical specifications for the purchase, control of receipt, storage instructions and selection and assessment of suppliers. The inflow inspection process is composed by activities related to the inflow control. Therefore, this solution guarantees maintenance of the quality levels related to materials and inputs used in production and the qualification of suppliers, which is performed through indicators (history of accomplished inspections, delivery term, non-conformances annotated, etc.). To execute the inflow inspection process, one can use sample plan, skip-lot and skip-test application, assessment of processes, approval/rejection of inspected material, blocking inspection for unqualified suppliers and ZIP code analysis. Protheus 10 Quality Management solution contemplates the following functionalities: Annotation and treatment of non-conformances. Annotation of instruments. Reports with cross-reference by product vs. tests vs. supplier vs. non-conformance. Follow-up of annotated non-conformances. Graphical analysis through control letters. Graphical analysis through Pareto chart. Operational and managerial reports related to quality control. Control of inspection by tester level. TXT import layout configuration.

Assessment of supplier vs. product

Calculation of monthly indexes. Customization to calculate monthly indexes and status. Control of product status vs. supplier per skip-lot. Supplier vs. product fault. Product vs. supplier statistics. Printing of the chart on statistics indexes calculated by products vs. supplier.

Controls performed during the inspection

Application of skip-lot and skip-test. Report of specifications and inspections. Multi-level definition for laboratory and test. Inspection of regular, return and improvement inflows. Sampling plan defined by supplier. Sampling plan defined by customers whenever there are inflows related to returns and improvements. Formulas defined in calculation of tests. Product trackability, from inflow to production. Compliance with the requirements of ISO 9000 and ISO 9001 (2000) rules. Approval and rejection of inspected material (Inventory). Issue and control of reports and certificates. Blocking of unqualified suppliers vs. products.

Integration with the following environments of Protheus 10 Solution:

Purchases - comprises all the processes, from requisition to generation of inflow document. Stock movement. Non-conformance control. Document control. Instruments calibrated and controlled by metrology systems. Import (allows inspection after clearance of material).

Interfaces
Data collectors.

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Association of equipment and instruments used to inspect materials. Import/Export of data originated in other systems (TXT format).

Text plan with sampling visual characteristics defined by the user. QS-9000 (Zero Defect).

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Supplier vs. product quality index. Results by supplier vs. product. Inflows inspected / to inspect. Non-conformance vs. supplier.

Sampling Plans
This environment has two types of sampling plans. Internal plan with sampling characteristics defined by the user. - NBR-5426. - NBR- 5429.

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Inspection of Processes
The demand for acceptable quality standards conditions companies to maintain quality management from the preparation of the project to the delivery of the finished product. The inspections and tests must be compulsorily performed during the manufacturing process, assuring quality, cost reduction and most of all, satisfying the customers. The activity of the process inspection must contemplate the technical specifications of the projects, monitoring and history, corrective and preventive actions, as well as the inspection plan. The inspection plan is composed by activities related to the quality control, maintaining and rising its level in production stages. Through Protheus 10 solution, it is possible to perform the sampling plan, apply skip-lot and skip-test, execute inspection by production process, approve/reject inspected material and analyze ZIP code. Protheus 10 Quality Management solution contemplates the following functionalities: Issue and control of reports and certificates. Annotation and treatment of non-conformances. Annotation of instruments. Reports with cross-references by product vs. essays vs. non-compliance. Follow-up by production order. Graphical analysis through control letters. Graphical analysis through Pareto chart. Operating and managerial reports for quality control.

Integration with other environments

Planning and Production Control (PPC). Stock movement. Non-conformance control. Document control. Instruments calibrated and controlled by metrology systems.

Interfaces
Data collectors. Association of equipment and instruments used in the production process.

Sampling plans
NBR-5426. NBR 5429. Internal plan with sampling characteristics defined by the user. QS-9000 (Zero Defect). Text plan with sampling visual characteristics defined by the user.

Controls performed during the inspection

Application of skip-lot. Application of skip-test. Report of specifications and inspections. Multiple-level definition for operation, laboratory and test. Inspection plan by product and/or group. General inspection plan and or defined by customer. Formulas defined in calculation of tests. Product trackability, from inflow to production. Compliance with the requirements of the ISO 9000 and ISO 9001 (2000) rules. Approval and rejection of inspected material (Inventory). Integration with the PPC environment, in which the routes are linked to the history of the product specification.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Production orders inspected / to inspect; Non-conformance vs. product.

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Auditing
The natural and essential function of audit in any organization is to measure and control the rules established by the organization itself, in addition to external factors like legislation and quality certifications. It enables top management to validate its strategies. The audit process aims at validating the efficiency of the quality system, helping the organization to verify if the internal objectives (costs, productivity and quality) and the external ones (customer satisfaction, market share) are attained. In general, the audit process needs to meet the requirements for the certification in a rule of management system; verify compliances with contractual requirements; win and maintain confidence in the capacity of a supplier, in addition to contributing to the improvement of any kind of management system. Protheus 10 solution, through the Audit Control environment, helps in showing the importance of audit as a management tool, in order to monitor and check the efficacy of implementing a quality policy in an organization. Among the application's main benefits, we highlight: Information security among audit leaders and auditors while accessing information in the checklist and audit office. Creation of uniform audits, through a checklist with a high degree of control in scoring/appraisal. Identification of opportunities for improvement through the control of audited area vs. final scoring. Generation and follow-up of non-compliances when integrated with the Non-compliance Control environment. Management of auditors between branches, enabling optimization in the auditing plan in organizations which maintain a management of unified quality. Compliance with the requirements planned and/ or the objectives established by top management. Integration with non-compliance control environment. E-mail messages of confirmed and scheduled audits. Control of histories and minutes of meetings which allow the user to attach files related to the meeting. Control of history, review and effectiveness of checklist. Main functionalities: Internal audits (system, product, process) and external audits (suppliers). Audit Agenda/Schedules. Additional questions. Audit checklist. Complete audit report. Record of questionnaire/topics to be audited. Audit scoring. Checklist and topic selection to be used in the audit. Closing of audit and final conclusion. Control of items to be re-audited.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Audits in progress. Audits accomplished. Audits estimated. Non-conformance per audit.

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Metrology
Metrology is the science that controls the analysis of theoretical and practical aspects relating to measurements in different areas of science. Its use is necessary in quality management process in order to control inflow of materials and to classify suppliers and products thereby guaranteeing compliance with technical specifications during the production process, that is, the products and services must me delivered to the customer with no defect at all. To guarantee the quality, one must comply with the characteristics of the product/process by using standardized and convertible units of measurement as well as instruments which are calibrated/checked in such units to quantify and measure their dimensions. Protheus 10 Quality Management solution, through Metrology environment, provides the constant and trustful control of such instruments and production processes, helping the user to make decisions and interpret results. Among the main benefits of the solution, the following stand out: Optimizing metrological calculation in calibrations. Identifying equipment, calibrations and movements of instruments. Controlling validity of calibrations Controlling reports of families, scales and ranges in calibrations. Controlling the lending/calibration localization. Reducing equipment control costs. Graphical visualization of instruments. The functionalities envisaged in the Metrology environment can be divided into: Association of data between records (standards vs. ranges vs. instruments): integrate and relate data/ information. Control of instruments (history and integration, via serial port): enables trackability of instruments and collection of values. Use of internal/external laboratories: enables calibrations in internal and external bodies/ departments/laboratories.

Calibration/gauging/use functions:
Printing reports for collecting values based on instruments' characteristics. Control of instruments/standards to be calibrated: alert via email and/or query via report. Frequency control of calibrating instruments: Schumacker table concept. Calculation of A/B type uncertainty and the possibility of using metrological confirmation criteria (exactness, suitability of use and acceptability). Issue of calibration certificate. MSA: analysis of measurement systems - enables studies of trend/stability and linearity charts. Repeatability/reproducibility: analyze the R&R study in the form of reports. Integration with other Quality environments: control of documents and non-compliances, inspection of processes and inflows. Movement of instruments: to enable movement of instruments among the departments and branches of the company.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Instruments with expired calibration. Instruments with calibration to expire. Instruments lent. Number of instruments vs. status.

Configuration functions:
Control of standards: alerts about expiring/expired standards via email. Use of procedures (calibration/use): to determine the best way to calibrate/use the instrument.

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Advanced Product Quality Planning (APQP) / Production Parts Approval Process (PPAP)
The Advanced Product Quality Planning (APQP), the Production Parts Approval Process (PPAP) and the other rules on automobile quality management demand from the suppliers the control of the products planning and development properly and specifically documented. The documentation demanded is available in PPAP environment, in routines responsible for generating the review and the history of the products production planning. The PPAP solution makes it possible to centralize the information, the uniform control of documentation and the reduction of costs and errors in projects, besides bringing agility in analysis and re-planning. It provides tools to analyze the modifications, makes it possible to simulate projects and, at last, allows printing all or just part of the documentation. Query screens and other reports that are specific to rules are available in this environment, bringing more flexibility in usage. Among the benefits, we can highlight: definition, project and development of product and process, validation of product and process, feedbacks, appraisal and corrective action. Protheus 10 functionalities, related to this process, are as follows:

APQP/PPAP
Multi-functional team. Schedule. FMEA (process / project) Viability. Flow diagram. Control plan.

R&R
Capability. Dimensional tests of material and performance. Appearance approval. Submission certificate. Summary / approval. Checklist A1-A8/Bulk material. VDA (Mercedez Benz, BMW and Volkswagen). PSA (Peugeot, Citron). Temporary approval. Generation of complete PPAP. Capability graphs. Gantt graph. Part certification. Deletion of PPAP, used for simulations as well. Duplication of PPAP, helping in projects of parts with the same specifications. Generation of documentation review.

Control of PPAP documentation

Standardization in the development and control of projects. Standardization and printing of all documentation. Information network originated in other environments. Storage of information by means of records, which can be printed whenever necessary. Helping in defining QS 9000, ISO TS 16949. Helping in controlling the projects of parts/products. Agility to recover information. Safety of information through controlled accesses. Basically, the phases of APQP are: planning and

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important is: PPAPs (complete / incomplete).

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Risk Management (Internal Control Enterprise - ICE)

Internal Control Enterprise (ICE) is directed at the principles of corporate governance, enabling a group of users pertaining to a disciplinary committee to control activities, cycles or processes, aiming to monitor and evaluate in management of corporate risks. The solution is based on the methodology and internal control structure of the Committee of Sponsoring Organizations of the Treadway Commission COSO, and complies with the requirements of sections 302 and 404 of the Sarbanes-Oxley (SOX) Act. The functionalities of standard Protheus 10 (ERP, CRM, BI and Verticals) reach 80% of the requirements; if they are added to the utilization and results obtained through the functionalities of Internal Control Enterprise-ICE, they reach 100% of Sarbanes-Oxley (SOX) Act requirements. Irrespective of the Sarbanes-Oxley (SOX) Act, the system contemplates the activities related to planning of corporate risk management, helping the risk manager (CRO-Chief Risk Officer) extract and attain the best possible results, which will be turned into loss prevention and higher contribution for the company profitability. Based on the COSO methodology, a system of internal controls must contain the following requirements: Control environment. Risk assessment. Control activities. Information and communication. Monitoring.

Functions of the control activity

Design process flows (Integration with the Document Control). Identify the weak points, i.e., points of attention. Identify the strong points, i.e., potentially risky points. Evaluate the processes, originated from the negative responses in the control environment. Consider the impact and probability of occurrence of errors in the processes evaluated. Interpret potentially risky events. Draw up the cross-impact matrix. Godet method. Grumbach method. Model risk scenarios. Analyze and follow up the progress of risks: - Mosler method. - William T-Fine method. Prepare the vulnerability matrix.

Information and communication functions

Guarantee the evidence of control of the internal processes. Print charts and reports for support.

Monitoring functions
Identify the existence of periodic audits. Accounting statements. Questionnaires and follow-up of audits. ICE also enables the integration with tools for management and control of noncompliances of Protheus 10.

Functions of the control environment

Create a disciplinary committee. Define a questionnaire to catalog the internal functional activities. Identify the critical success factors-FCS.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important is: Surveys vs. Risks.

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Invoicing
Sales management is one of the key elements of a company's strategy. The more efficient the management, the better are the perspectives of increase in sales volumes. Management is made of operational and control processes which help to monitor sales, from prospecting to product delivery. Protheus 10 Invoicing environment was developed to streamline, simplify and ensure application of the company's sales policy. The solution incorporates the following practices: Pre-sales. Prospecting. Pipeline. Sales agreements. Estimates/quotations. Order processing. Invoicing. Among the planning and control functions, the following can be highlighted: Sales scenarios for automating and ensuring application of the sales policy - multiple price lists according to region, business rules, bonus rules, discount rules, sales budgets, sales forecasts and sales goals. Administration of sales for managing opportunities, expenses and pipeline. Partnership agreements taking into consideration the negotiations regarding guarantee of quantity and price. Estimates/quotations that consider concurrent sales for more than one branch, control of different proposals, sales kits with automatic generation of production orders. Order processing, which envisages releasing of orders blocked by business rules, credit release, stock approval and control of stock reserves and invoicing. Special sales modalities such as: commercial consignment, sales with future delivery, sale on order. Management of sales commissions. Graphical tracking of the sales processes employed.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Sales Goal. Invoicing loss. Sales order portfolio (month). Sales order portfolio (daily).

DW Indicators
Invoicing per customer structure. Invoicing per product class. Sales Goal. Invoicing per sales representative structure. ABC of customers. ABC of Sales Representatives.

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Order Management System (OMS)

Managing the physical distribution of products is formed by operational and control processes which enable transfer of products from the production end to the consumption end. Managing the distribution means taking the right products to the right places at the right time, with the desired service level, at the lowest possible cost. Protheus 10 OMS environment provides a set of processes that aim to guarantee a high level of service and reduce costs. Generically, a distribution system has the following components: Fixed installations (distribution centers, warehouses, etc.). Product inventories. Vehicles. Costs. Personnel. Among the existing concepts in the market, Protheus 10 OMS environment incorporates the following practices: Order processing. Routing. Unitizing. Service level. 'One-to-one' distribution. 'One-to-many' or shared distribution. Time spent in service (load and unload). Vehicle selection Among the planning and control functions, the following stand out: Post-delivery management: - receipt of amounts; - returns; - return of cargo; - Service level. For all the above mentioned reasons, Protheus 10 OMS environment automates the distribution processes, enabling identification of 'bottlenecks' and thus improving the level of service and reducing the distribution costs. Automatic routing: - by ZIP code; - by delivery point (route, zone and sector); - georouting); - for collection of carriers. Management of vehicles: - volumetric capacity and weight; - vehicle availability; - assorted vehicles (dry and refrigerated cargo). Management of delivery rules for the customer, such as: - receipt window; - types of vehicles allowed; - delivery schedule; - time spent in service. Unitizing

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Foreign Trade - Export

Easy Export Control
This tool is meant for users who have to follow up on the whole process of international sales from the receipt of the International Sale Order until the delivery of the items sold to the addressee abroad. In cases like that, it is necessary to control the different parties involved in the process: customers, cargo agents, customs brokers, insurance companies, carriers and exchange brokers. The solution's functionalities provide such controls, either operating, documental, financial or managerial, and meet the sales, the logistics, the clearance and the exchange needs. Among its functionalities, the following can be highlighted: Export orders with balance control. Control of credit approval and respective status. Control of samples. Follow-up of processes. Generation of different documents. - Commercial Invoice, Packing List, Shipment Instructions, Certificate of Origin (Fiesp, Santos Commercial Association, etc.), Comum, Aladi, Mercosur, Bolivia, Chile, ACE59, Form A, Cash, Letter, sending of documents to the Bank, etc.. Generation of different communications: - Booking, Shipment Notice, R.E. Instructions, Insurance Requisition, Inspection, etc.. Control of cash requisition. Control of advanced payment per customer and/ or order. Control of containers and production lot. Availability of vessels / reservation of areas. Estimation and confirmation of shipment. Automatic integration of R.V, R.E., D.D.E., D.S.E., recover of S.D. data, and automatic registration of Siscomex Export process through Packet and/or IWW emulators. Control of credit letters. Documents, stand by, renewable, balances, documents generation, etc.. Products control. Tolerance limits. Possibility of interface with customs broker. Pre-calculation and realized cost. Registration of prices, messages and necessary documents per country and per customer. Registration of tasks / activities (schedule) per country, customer and process, as well as followup of their execution. Control of commissions: graph account, to remit and to deduct from the bill.

Handling of commodities (Prices / differential fixation). Handling of OffShore / Vendor: different prices, payment terms, incoterms etc. Control of vessel demurrage. Control of back to back processes. Control of accounts payable related to international expenses (freight, insurance end commissions). Handling of export processes in consignation.

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Handling of back to back processes with consignation. Handlings for coffee export (handling of samples, types and quality of coffee, wash-out, etc.). Integration with Financial and Managerial Accounting environments.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Export orders. Exports per period. Average cost per process. Pending advance payments per customer. Commissions of agents. Export exchange rate.

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Foreign Trade - Drawback

Easy Drawback Control
The drawback process control is meant for users who need to follow up the whole process, from the preparation of the request for the granting act until the compliance with import duties with tax exemption and the duties acquired during the export. Among the functionalities available, it is possible to highlight the generation of documents related to the process, follow-up of stages, control of profits from drawback and, mainly, the management of balances and their due dates. The solution's main operating functions are as follows: Handling of modalities concerning suspension and exemption of taxes. Control and record of requests for the granting acts and management of concession. Control and record of technical reports. Control of L.I.s (Import licenses), D.I.s (Import declarations) and R.E.s (Export registrations) registered related to the granting acts. Control of the granting acts (balances and their respective due dates to be checked). Control and issue of the granting act annexes and complementary agreements. Control and issue of the partial and final proofs (Drawback Unified Report - R.U.D.). Issue of complementary documents (statement explaining the granting act, etc.). Search, according to legislation in force, for R.E.s and D.I.s to prepare the exemption process, observing deadlines.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Schedule by period. Export orders. Import. Purchase orders. Drawback summary. Profits including taxes.

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Project Management (PMS)

Protheus 10 PMS - Project Management System solution provides integrated control of costs, deadlines and the work completed in a determined project, working as support to users at different levels of the company. Among the main advantages of the system, the following stand out: Show the progress of the work executed. List the costs, deadlines and the completion of technical work. Allow identifying the trends of costs progress and projects deadlines. Assess risks. The system allows creating a collaborative environment in which it is possible to control product and project information, thus maintaining a close relationship between the engineering, production, physical and financial operations concerning the projects. The complete integration of the processes avoids duplication of information and provides exact control over the project progress, the products and the resources management. The main benefits of the system are: Access to information: all the departments involved in the development of the project within and without the company have rapid, organized and secure access to the latest information about the project. Better performance of the development process: complete control over planning, purchase, operation and deadlines. Better management of information: provide a complete environment for controlling specifications, materials, project structure and the related technical documentation during the entire development period. PMS is highly flexible and can be used in different types of projects, whether they are non-serial production, maintenance, investment or internal/ external development. Planning of materials and services. Management of project documentation. Control of review and project users. Redistribution of resources.

Control / follow-up functions:

Progress of costs. Progress of deadlines. Consumption of resources. Schedule (estimated vs. accomplished). Integration with MS-Project/handheld. Project Portal.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Resources with highest allocation in the month. Projects with near delivery date. Projects with near start date. Highest consumptions per product.

Resources with the highest amount of hours estimated in the period. Teams with the highest amount of hours allocated in the period.

DW Indicators
Highest deviations of schedule per project (absolute) off-line. Costs. Better CPIs* off-line. Better SPIs* off-line. Worse CPIs off-line. Worse SPIs* off-line. Quantitative deviation. Resources deviation.
* CPI = Cost Performance Index ** SPI = Schedule Performance Index

Project budgeting/ planning functions:

Definition of standard structures (WBS / EDT).

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Budgetary Planning and Control (BPC)

The Budgetary Planning and Control (BPC) module of Protheus 10 provides tools for executing the entire budgetary cycle - planning, simulating and controlling the budget right from its creation to comparing with the accomplished amounts, aiming at improving the performance level of the business. The solution also allows: Creation of interaction environments in the entire management, providing budgetary control for each department and enabling the viewing of their performance indexes aiming at improving and maximizing the financial performance of the company. Include information like cost of actions to be carried out or entries of contracts by quantity or value. This information can be viewed through a simple and intuitive dashboard. Simulate the results and the impact of each change in the company. The environment for simulating budgets enables the creation of an environment with the same characteristics as the actual one. Create budgetary views for extracting managerial reports. These reports provide the account totals of incomes and expenses, classes and operations. The views can also be used for data entry, by creating frames for entering data in accounts at different levels. Control the operation by configuring blocking points. The blocking points are configured according to the company's requirements, by processes or types of blocking points, working directly in the system interfaces, warning about possible deviations and creating blocking. Functions specific to deal with them can also be used by means of rules and fields defined by the user. Restrict budgets to the user profile level and divide them into groups and subgroups, which enables decentralized control and updates, in which each user or department is responsible for the construction, maintenance and feeding. Integration with other processes of Protheus 10 solution allows to define the entries and the blocking points in processes and budgetary accounts, characterizing the amounts accomplished and allocated: Integration with the supply processes. Integration with the sales processes. Integration with the controllership processes. Integration with the human resource processes. The fundamental benefits of an efficient budgetary planning in the current business scenario are: They are:

Decision making based on integrated information, providing flexibility and precision to processes. Agility in the planning process. Quicker responses to investments planned and accomplished. Better dimensioning of investments. Capacity vs.Demand balance. Elimination of manual controls. Decentralization of budgetary process. Better understanding of results expected.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Cube balance. Cube balance - 2 configurations. Worksheets under review. Block per type. Balances / Estimations per period. Cube balance - current month vs. previous month.

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Financial
The big challenge of financial management is to get a high return on capital. A company's life depends on purchase and sale of goods and services. In this process, it pays its suppliers and receives from its clients. The financial environment functions as an administrative tool helping to follow up all the events and resources of the company securely and precisely, from the payments and receipts process to monitoring the cash flow. The control of some processes became vital to the financial health of the company. They are: Negotiation of maturity of notes payable and receivable. Attention to the need for "unforeseen" payments. Compensation relating to advances. Bill discounting for providing working capital or other financing methods. Better utilization of the available resources. Credit and delinquency control. Financial Budget In order to attain the strategic objectives mentioned above, the Financial module of Protheus 10 provides the following resources: Budgetary control based on class, in up to 5 different currencies, making it possible to follow the amounts budgeted and the actual amounts anytime. Complete control of bills receivable and payable, as well as the advances and provisional bills. Control of financial investments. Facility and agility in the treatment between the company and the bank, thus facilitating electronic communication with as many banks as necessary. Control of commissions, which can be configured either in the origin of the operation or while making the payment, and different percentages may be used. Follow-up of the client history as well as the largest debt balance, average delay, largest delay, bills protested, payments made. Follow-up of the supplier history. Allows accounting of all the movements: on-line and off-line. Cash flow that allows: - joining of accounts payable and receivable. - multi-currency control. - financial simulation with hypothetical entry of loans, advances or postponements. - apart from the bills, considerations of purchase and sale orders in portfolio, future investments/ redemptions, commissions, bills in arrears and provisional bills. - graphical presentation of the flow. Bank communication for collections, payments and bank reconciliations.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Quotations.

Bills receivable in arrears. Biggest debtors. Biggest creditors. Bills receivable to fall due. Bills payable to fall due. Biggest customers. Bank Balances. Aging receivable. Aging payable. Investments and loans. Amounts receivable by risk.

DW Indicators
Classes ranking. Average of days of receivables in arrears.

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Assets
The objective of the Fixed Asset environment is to control the company's permanent assets, that is, the investment of resources on a permanent basis, representing goods acquired for use by the company like vehicles, furniture and fixtures, or representing investment of resources in purchase of shares or in other companies on a permanent basis, or still, representing investment of resources that must burden the results of various accounting periods. The Fixed Asset environment also helps to control insurance policies of goods and serves the following control topics of the company's fixed assets: Calculation of depreciation in up to 5 different currencies. Calculation of depreciation according to the methods of: - constant quotas based on annual percentage; - amortization by period (useful life, lease or rental); - accelerated depreciation. Automatic accounting entries. Implementation. Indexation. Depreciation. Transfers. Postings. Control of insurance companies and policies. Calculation of indexation based on one of the four hard currencies. Control of advances for acquiring goods. Control of extensions and reforms made over the goods. Control of expert revaluation of the goods. Control of the IPC/BTNF differences according to Law 8.200. Control of physical-accounting transfer. Control of asset retirement for reason of sale, deviation, theft, donation, damage, obsolescence, scrapping or others. The following reports are delivered: Detailed ledger - in 5 currencies always comparing R$ with another currency. List of items acquired and extended during the month. Assets posted within the month. Fixed asset card. Valued status. History of movements. Advances. Transfers. Result of indexation.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Non-sorted assets. Assets next to the final depreciation per branch. Last depreciation date. Sorting average time per branch. Assets per group of highest value per branch. Value of assets acquired in the last months. Acquisitions per group in the last months.

DW Indicators
Asset variation (per month/year). Asset variation (per group). Asset variation (per account).

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Financial and Management Accounting

Among all the tools used by management, it is important to highlight the role of accounting as a means specially conceived for capturing, recording, collecting, summarizing, measuring and interpreting the phenomena that affect the asset, financial and economic status of any company, irrespective of its area of operations or its legal form. Accounting is a management tool and, to be useful, must be adapted to the requirements of the companies. Properly used, accounting statements form the most complete base of information since it is through them that the weak points in the economic and financial structure of a company can be identified, providing a summarized view of the business results and the balance sheet status, serving as a base for exercising corrective action of any adequate control. This information is also useful to third persons such as partners or shareholders who do not meddle in the business, suppliers, financial institutions, government entities, clients, etc who, for whatever reason - profit sharing, credit approval, taxation, sector plans and others - need to know the company's status. Among the normally accepted accounting practices, we cite the following functionalities in the Management Accounting environment: There is no limitation about open accounting periods; various accounting calendars can be controlled at the same time. Unlimited control of currencies. It also meets FAS 52 as well as the principles generally accepted in USA (USGAAP) and Europe (IAS). Has total flexibility while allowing the nomenclatures of management levels to use the company's own denominations. With a Financial Chart of Accounts, 3 levels of management entities and the resource for creating management visions, the management accounting environment is a powerful tool to build accounting statements of the company. The system allows tracking of accounting operations at any moment. The following can be cited as examples: - Inflow/ Outflow invoices. - Implementation of bills payable / receivable. - Credit of bills payable / receivable. - Apportionment of accounts payable. - Bills payable / receivable. - Clearing payable / receivable. - Transfer of accounts payable. - Payments / receipts. The accounting statements can be consolidated automatically any time, as well as the intercompany accounting entries. In both cases, the rules of entries can be established according to the company's accounting practices. To facilitate management control, the system has 9 types of accounting balances. Among those available, we highlight: actual, budgeted, managerial, employed and pre-entry. To follow up the entire accounting operation, the system provides several queries and reports with the most commonly used statements in the books published like: balance sheet, DRE, DOAR and DMPL. If worksheets need to be created by extracting data from the system, the management accounting environment provides integration with Excel and Lotus.

Management Dashboard
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Comparative - management entities. Management comparative - previous fiscal years. Comparative of entities. EBITDA monthly growth. Pre-entries per currency. Comparative of entities - previous fiscal years. Net equity structure. Average terms. Rotation of resources. Profitability. Solvency indexes. Return rates.

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Tax
The need to automate the tax processes is one of the fundamental components of good tax management and tax obligations of companies. In recent years, there has been an increase in tax obligations at all levels: federal, state and municipal. This fact accelerated the automation of tax processes since, in addition to the need of complying with such laws, it was necessary to keep the internal administration costs of the tax department. In this scenario, the management software must have the flexibility and agility for configuring and applying the legislation in its production environment. The tax processes of Protheus 10 comprises these features and the following functionalities: Calculation of federal, state and municipal taxes like ICMS, IPI, PIS, COFINS, CSLL, ISS, IVA, Gross Income, Profits - IVA withholding, IR withholding, ICA, Service Tax, OFIS and IMEBA Additional obligations: tax documents, tax records, and electronic data media. Intelligent TIO: automatic selection of the inflow and outflow type through system configuration so that the user is not required to know the rules or tax norms. Variable taxes: the system user can create and configure new taxes. The tax environment is available for the following countries: Argentina, Brazil, Chile, Colombia*, United States*, Mexico, Paraguay, Puerto Rico and Uruguay

* *

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Tax Records Summary (ICMS/IPI/PIS/COFINS/ ISS). Tax schedule.

(*) Check availability.

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Management of Human Capital

Information and communication are the base of knowledge. A company's intelligence is defined as the harmonious use of the knowledge of its personnel and the transformation of this knowledge into productivity and results. Management of human capital in organizations is becoming increasingly complex, requires better qualified professionals and more sophisticated technologies to efficiently meet the function of attracting, developing and retaining talent. The biggest challenges of the human resources area are grouped into three action lines. The routines are the following: Alignment and strategic planning of the organization: HR as a strategic business partner and an active ally in creating value for the company, its employees, customers and stockholders, generating development, success and satisfaction. Sharing of the management of human capital with the organization: decentralize the work of human resources and put in practice the belief that all employees, especially the team managers are responsible and an integral part of the company's HR. Thus, the work of HR is not considered "offstage", the company's managers and employees have autonomy and access to the HR tools and decisions. Operation and Control: the management processes are inherent to the HR activities, which generates high loads of operating and controlling work. If, on one hand, it's impossible to ignore this reality, on the other hand, it is necessary to overcome the challenge of being excellent managers of processes and projects, constantly seeking to improve the procedures and ways of working. Overcoming these challenges with excellence demands, besides a qualified and talented team, the use of technology in the management of human capital: technology as a facilitator of processes and provider of services. Nowadays, the information technology understands that the end user is a person, not a company. Solutions and technology tools, more than the products, must be partners and suppliers of service, helping people, leaders and organizations to reach their highest level of potency. Bearing this philosophy and objective in mind, Microsiga developed solutions for Management of Human Capital.

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Personnel Management
The Personnel Management area aims to plan, organize, coordinate and monitor the activities of personnel management related to the application of legislation and the compliance with the current rules, record of personal and work-related information, time management, remuneration and accompaniment of labor suits. Protheus solution serves the personnel management through four modules: Payroll, Electronic Attendance Control, Occupational Safety and Health and Accompaniment of Labor Suits.

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Organizational Architecture
Organizational Architecture is a communication and integration process between individuals that compose an organization, which is based on functional characteristics defined in the organizational model responsible for structuring the relationship rules that manage the human capital of a company. The main purpose here is to provide the HR manager with technological elements that allow him to establish, systematically, the principles and standards that guide such relationship and communication, streamlining the inter and intrapersonal relationship of a company ecosystem. The solution is presented by means of two structures that support the alignment of HR services with the organization model, making information available through the human resources environments.

Departmental organizational structure

Used to structure the organization departments, determining their hierarchies. The organizational view can be of two types: Operational: defines the hierarchical structure with which the company works and which is linked to the department architecture, as well as where the operations concerning requisitions, approval and cancellation can be executed in its structure. Presentation: defines other hierarchical structures of the company to have other views, depending on the service rendered, as for example, the structures of projects, planning, etc.

Among the functionalities comprised in the solution, we can highlight:

Organization views
View is the organization's relationships recurring group which establishes the actions of authority and subordination present in an organizational flow chart. In the Organizational Architecture solution, some tools are made available to build such views, thus making up the structures which determine the organization composition. The view types are: Organizational - defines the relationship between departments. Communication - defines the relationship between the work positions.

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Control and positions movements

It presents, at each department, the summary of positions, functions and those who occupy them. Including the number of planned, authorized, frozen, occupied and vacant positions. Protheus 10 solution controls and registers all the movements of each position in a given period of time, such as opening, occupation, changes of department and costs. From the definition of positions on, a communication view is designed, which will establish the way between positions and personnel of an organization.

The communication view establishes, by means of positions and personnel who occupy them, the relationship between services: Portals: by means of services available in portals, personnel have access to their own information and information and services of those who are under his/her communication structure. Protheus: services comprised in HR module must be conditioned to the employee's hierarchical level. So, it is necessary to link position/personnel to the system user. Workflow: by means of the communication structure, it is possible to determine, in workflow services, the employee position in the structure, and aggregate to him/her the approval services with time estimation.

Communication organizational structure

This structure is used to determine the processes and communication channels in the company.

Operation of human resources module per department

Depending on the user access level, from this organizational structure on, it may possible for him/ her to view information about his/her team and/or hierarchical level.

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Personnel Outplacement and Selection

As one of the processes with the highest level of interaction involving organization and personnel, the actions of personnel outplacement and selection generates one of the largest operating burden for HR managers. Protheus 10 Management Personnel Outplacement solution supports the attraction and selection of talents in an efficient way, combining the elements of candidate appraisal to the definition of competences required for the position. Provides the technological elements that support the process of self-management, minimizing the corresponding operational load and allowing HR managers to focus their attention on management and quality of the process and not only on the operational activities concerning selection. Among the solution functionalities, we can highlight: Candidates Portal - through this tool it is possible to get resumes and view the job positions available, spreading this availability and stimulating the creation of a structured talent bank. Query - prompt procedure to analyze the talent bank which enables different query methods about the candidates. Process Follow-up - as part of the solution, the candidate schedule is included, which allows to serve, in an organized way, the different stages involved in the selection and hiring process. Hiring - once the candidate is selected, the environment generates all the necessary documents, enables the job contract and the compliance with legal obligations derived from the employee-employer relationship.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Indication of positions available and not available. Bank of resumes with number of candidates. Indication of employees (inflow and outflow).

DW Indicators
Number of positions required in the month/ quarter/semester/year. Closing term, number of positions close / open and average number of positions not available. Number of internal and external outplacement. Number of voluntary and involuntary dismissals. Voluntary and involuntary turnover by month/ quarter/semester/year.

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Payroll
Protheus Personnel Management solution controls, precise and securely, the remuneration, benefits and discounts, as well as the compliance with obligations arising from the contractual relationship between personnel and the organization, establishing reliable communication with the financial and accounting areas. Traditionally, this process operates with a large part of the information about personnel and is considered mission-critical to any organization, since its execution is carried out with a high level of security and reliability (this tool deals with the highest amount of taxations in recurring way). Vacation control - through the "accrual period", it is possible to carry out schedule, notes, limit date control, individual, collective and programmed calculations on vacation. History of positions and salaries - it stores all the employee's changes of position and salary, allowing queries at any time, keeping them in the record card. Financial card - it stores the financial detailed report of each employee as long as necessary, extracting information for annual reports.

Payroll for government organs

The tool performs calculations for the following classes: mayor, vice-mayor, politician agent, tutorship council, commissioner, statutory and retired. It allows the record of legal basis which authorize handling and printing the report with all the information about the employee. These are the main routines: Calculation Infrastructure - establishes the conditions of calculation and information control; offers great flexibility, provides independence to the user when dealing with operations in IT areas, suits different calculations without changing the System programs, sets operation standards through guidelines either for specific requisitions or for global calculation process that uses and updates any information included in the employee's database. Electronic record card - one of the advantages of our product is the control of electronic record card, in which, by the movements and occurrences records, the card's information is automatically updated. Absences control - through the record of leaves, it is possible to control and make proportional payments according to the legislation, keeping a history of these information to comply with the government demands and needs.

Employee's portal - it is one of the most important characteristic of our application. It makes possible the communication between professionals and managers as well as checking general data, i.e., recurrent transactions of each professional, checking of vacation schedule, payment receipts, etc. Suitable to all tax and work related services generation of forms and electronic data files.

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Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Indicator of the number of employees in the month. Indicator of the number of absences. Indicator of amounts and percentages of salary raises in the month. Period obligation schedule.

DW Indicators
Periodic comparisons of: Payroll / advances / vacation and termination amounts. Salary actions applied per type. Number of employees. Turnover index.

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Time and Attendance Control

Protheus 10 Time and Attendance Control solution aims at supporting management of time of personnel in the organization, detailing the time present at the company and qualifying absenteeism with emphasis in the process of planning and covering the services delivered by critical areas. This environment has a close relationship with Payroll environment, since from this process most transactions that affect personnel remuneration are generated. It also works as a base for continuing with the contracting relationship. The solution sets operating devices which allow communicating with any control electronic device. These are the main routines: Employees portal - enables the employee to track his work schedule and the occurrences registered during the work hours. Hours Management - it is the main functionality of the environment. It makes possible to define, in a flexible way, any type of work schedule existing in the contract, according to a structured definition criterion that goes through duty period >>schedule>> shift. This assistance standard may be for a specific person or for a group that has similar characteristics; a list of events related to the working hours is generated and the result is integrated directly to the payroll. Overtime programming - allows programming authorized schedule to calculate overtime. Individual and collective bonuses and pre-bonuses manages different types of bonuses either for worked hours or paid rest periods. Dining hall control - allows controlling the number of meals like breakfast, lunch and dinner, with the respective costs. Management of the Employee Overtime Credit Control - to establish the criteria for recording the timetable in the Employee Overtime Credit Control with the possibility of closure or crediting at any time. Visitors control - allows controlling reception desks by means of recording visitors and appointments, printing of access badges and inflow / outflow record control.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Amount of hours in the month. Overtime database level. Estimated and annotated hours.

DW Indicators
Periodic comparisons of: Hours worked vs. estimated. Overtime Hours not worked. Percentage of absenteeism. All queries can be analyzed by branch, cost center and annotation period.

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Occupational Safety and Health

Protheus Occupational Safety and Health solution helps in the area management through integration of Environmental Risks Prevention Plan (ERPP) with Medical Control Program of Occupational Health (MCPOH), providing essential information for a better control of the health and physical integrity of employees. It keeps information constantly updated to generate the Occupational Health and Safety Profile (OHSP). The system was created based on the information from regulation rules NR4 - Specialized services in safety engineering and occupational health, NR6 - individual protection equipment (IPE), NR7 - Medical program of occupational health, NR9 - Environmental risks prevention program, and NR15 - Insalubrious activities and operations. Relevant points of our technological solution: Control of Exams and Equipments - in this process, it provides a record procedure which allows to monitor the health care plans of the collaborators and register the fire and accident prevention devices. Occupational Health and Safety Profile - the environment aims at issuing this profile (OHSP) through the registration and transfer of employees within the organization.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Accidents by cost center.

Accidents by parts of the body injured. Days without accidents. Abnormality index in result of exams. Work-related disease events. Certificate of Occupational Health issued (capable and incapable). CIPA (Internal Commission for Accident Prevention) action plans (open/closed). Days lost in work-related accidents. Expenses with work-related accidents.

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Accompaniment of Labor Suits

The purpose of the "Accompaniment of Labor Suits" Protheus solution is to support the company legal department, controlling and following-up the processes concerning labor suits which are brought by employees and former employees, making it possible for the organization to manage the volume of lawsuits and the amounts involved in the processes. Among the solution functionalities, we can highlight: Registration - of processes, complainants, territories, tribunals and regions, amounts and periods claimed. Schedule - hearings and occurrences such as embargoes, appeals, publications, as well as the counsels, witnesses and judges involved. Examinations - required and carried out, and the experts and assistants designed. Control of expenses - per account concerning each process. Control of the economy resulted from the defenses carried out - risk and conviction values.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Number of processes, open and finished. Processes amounts. Schedule of the period compromises.

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Performance, Development and Organizational Environment

Protheus Assessment and Performance Survey solution allows organizations to map, individual or collectively, the knowledge and background of employees, besides the performance management, creating elements to define goals and standards as well as setting and analyzing development personal plans. All the process is based on the Competence Management concept, defining in a "top-down" structural way (organization, functions, departments) the characteristics of power and knowledge of the organization for a competitive action in its operation range. H.R. is to define the characteristics of family/sub-family/ position, aligning the positions definition to the company functional structure. Relevant points of our technological solution for this process: Personal development plan - in this plan, the employees can create and formalize their respective development plan periodically, aiming to understand and direct issues gathered during the performance assessment. Electronic resume - allows recording the knowledge acquired, the technical skills and the professional experience of employees, in the organization and out of it.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Assessments status with the number of pending and filled out assessments per assessment type. Average of assessment results per competence.

DW Indicators
Comparison in percentage of competence performance per area (cost center or structure levels). Percentage of accomplishing in-process assessments and number of pending assessments per area (cost center or structure levels).

Human Capital Management Portal

Decentralized web tool for capturing, presenting and updating information, allowing the members of the organization to interact with the process of update and assessment of information through the following functionalities: Performance assessment - allows the periodic performance assessment process, providing types of assessment such as 180, 360 and projects, according to the company's alignment and need. Projects assessment - periodic performance assessment process in performed projects, guaranteeing historic analysis of each moment along the project. Competence analysis - based on the structure of competences defined in the positions structure. This functionality defines the values related to skills or behavior to a given job position. Knowledge map - tool that allows configuring the structure of skills defined by the organization, listing the knowledge elements by which the employees ability level is evaluated. This way, it is possible to establish, systematically, the relationship between the needs and the personnel development and training program.

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Organizational Environment
Protheus Assessment and Performance Survey solution provides an efficient tool which allows making different surveys about the human resources behavior. It is an essential instrument for the performance level assessment process of the organization human and intellectual capital. This functionality is based on the "Results Compensation Technique", in which a hierarchical structure of topics that define a survey is established. For each level and group, a consideration or a relative value is attributed, minimizing the possibility of errors

in the surveys. It is easy to implement and simplifies the results analysis. Relevant points of our technological solution: Survey configuration - it is possible to configure any type of survey, in which the levels and values considered to each question are defined. Free configuration - it establishes the coordination, through the delegation chain, by using Workflow. It can be managed by means of the Human Capital Management portal. Results analysis - from the survey data, it is possible to extract graph results about the behavior and the interpretation method corresponding to each organizer, depending on the methodology selected.

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Career and Remuneration Management

Protheus Positions and Salaries solution provides HR managers with an efficient tool to value the remuneration of personnel that composes the organization, allowing comparison between levels of the company competitiveness regarding the market. It establishes the relation between positions and the tabulation criteria defined in the Organizational Architecture environment, in which the standards are established for the financial/accounting area to work with different operating criteria, such as: points, ranges, attributes, etc. Among the solution functionalities, we can highlight: Structuring of positions - allows setting the structuring of positions through requisites, competences and skills structure. Management of salary table - it is possible to adjust the tables, allowing any method of valuation, since you can build structures with no limits to row and columns. Market survey - the way the salary tables work establishes the communication alignment with the market, allowing comparing the level of salary competitiveness when aligning the organization table with the market survey and, still, determine the level of external competitiveness in each post or section of the Organizational Structure. Management of recognition - through calculation and update tools established in the Payroll environment, it is possible to update, collective and individually, the remuneration of employees, as well as prepare different economic scenarios related to the human resources, such as: budgets, collective agreement appraisal, estimations, etc. Comparative of position and employee - provides tools to compare requisite, competence and skill between position or group of position and employees.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Salary raise in the month and salary raise accrued in the year. Average period for salary raise. Number of employees per status. Raise index of salaries paid. Index of salary amounts.

DW Indicators
Comparison of period without actual raise/ promotion per employee/cost center/branch/ company. Comparison of the company raise progress per cost center/branch/company/cost center levels.

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Management of Training and Learning

Protheus Training and LMS solutions manage the employees learning process, enabling the planning, distribution, and monitoring of training, whether they are distant (e-learning) or regular. By means of the structural design of positions, through development plans or specific demands, the training requirements are identified, provided and controlled by the tool that complies with the ISO-9000 rule. Relevant points of our technological solution for this process: Management and control - process of training and learning of employees. Administration of courses - internal and external. Control and organization - logistic and operating aspects, calendar and enrollment. Control of expenses individual and collective per training. Management - Result of training evaluations and results concerning efficiency. Learning Portal - Learning Management System (LMS), flexible or customized solutions in e-Learning.

DW Indicators
Courses performed compared to courses carried out in month/quarter/semester/year. Number of training hours and cost by month divided per cost center/branch/company. Number of employees trained, presence and accomplishment/month/year divided by cost center/branch/company. Courses amount by cost center/ branch/company.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Indicator of courses (planned and carried out). Number of employees and hours of qualification. Index of approval in courses. Index of courses efficiency.

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Customer Relationship Management (CRM)

Today's competitive and globalized world gives the consumers the free choice of products and services. Hence quality, price and good service are prerequisites for any company that wishes to excel and obtain profitable results in its relation with the customers. This is the challenge behind the Customer Relationship Management process which, in the Protheus 10 solution, has the following technological features: Manage the sales process: visits, prospecting, sales by stages, pipeline, etc. Resources for external sales representatives, through solutions in handheld and Web.

Processes
Customer service solutions: call center, field service and web. Sales solutions: direct sales, administration of sales and mobile solutions.

Back-office solutions through the ERP modules, enabling the integration of data between the company and its customers.

Analyses
Data analysis solutions through Business Intelligence.

Collaboration
Solutions for web portals to speed up customer service and access, increasing efficiency in the relationship chain. The solution has operational, analytical and collaborative functions, including:

Field Service
Management of the control of technical maintenance of the products, in addition to allocating and monitoring the technicians and the services.

Call center
Manage the entire customer service department of a company.

Business Intelligence
Provide consistent information for the decision making process. Allow the creation of control indicators in accordance with the requirement of each business or segment.

Sales
Control of sales based on order: make to order.

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Portals for Executives, Customers and Sales Representatives

Environments where market information and the company's own information can be centralized, enabling customers to access information about their respective sales orders, change data registered

and to be served by a Customer Service department through the Web. This way, the flow of information from the Customer service department can be reflected in all the departments of the company, and the users can share the same information and have the same vision of the customer.

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Call Center
Call Center is the front door for all customers of any company. With the high competitiveness, market competition and the stabilization of the economy, the customer enjoys much more importance in the corporate scenario and has become the focus of any customer service center, whatever the case is (CSC, new sales proposals, recovery of assets, etc.). In general, a call center solution must indicate who and where the customers are; how the customer service team performance is; how the customer service department can become a Center for Results, and how it can be integrated with other departments of the company. The operating functions of the solution are: Sells products through up-selling and cross-selling.

Tele-collection
Enables creation of collection groups according to overdue bills. Defines the selection of bills by collection groups. Defines the negotiating power by collection groups.

Telemarketing
Stores all information relating to a service.

Identifies critical problems in products and processes for the company. Provides information about products and customers to the whole company. Provides commercial support to the sales team. Filters service calls for the help-desk teams. Notifies actions by e-mail. Establishes an interface for integration with Computer Telephony *

Telesales
Is in compliance with the tax legislation requirements of each country and state. Allows operations with ETF. Enables query of information about the customer in credit companies and through geoprocessing (Ecosystem). Performs sales and conversion of prospects. Defines sales scenarios: tables, discounts etc.
* Only for suppliers certified by Microsiga

Controls the follow-up of negotiations with customer. Defines the priority of the negotiating rules through promotion. Controls the information regarding the customer's credit and risk. Indicates the service through e-mail. Presents the production results: efficiency, performance of service calls registered, analysis of the status of bills in portfolio etc.

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Finally, the Call Center environment of Protheus 10 completes all the processes of the company, irrespective of its size, the segment it operates in, type of product or service provided, and can get suitable results and information for the perfect flow of service to customers.

streamline the decision making and the company's strategic actions. The most important are: Status of services in collection. Status of services in telemarketing. Status of services in telesales.

Management Dashboards
Availability of important information that can

DW Indicators
Efficiency in collection Tele-collection. Status services billed Telesales. Service efficiency - Telemarketing.

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Technical Assistance (Field Service)

The control and execution of customer service and service processes, whether internal or in the field, represent increasingly greater challenges to managers of the areas involved. Due to this, it has become necessary to use tools that provide an increasing amount of information essential for the main control points and execution processes. The Field Service tool of Protheus 10 aims to help in the management of the flow of these operations, providing the controls directly related to the processes of customer service and provision of services. The Field Service solution manages the technical assistance process, including the control of the technicians in charge, going through all the customer service processes, enabling online follow-up of the service executed. Among all the functionalities aligned to the needs of the market, the following can be highlighted: Control of maintenance contracts for provision of services and preventive maintenance. Planning and allocation of technicians manually and automatically in accordance with their abilities and level of knowledge. Control of the technician's schedule. Flexibility in defining the customer service process through several possible combinations. Consult the equipment history, enabling online query of all the occurrences already registered. Generation of estimates through technical call. Generation of service orders through an estimation.

Repair Center
Complete management of pending service orders and allocation of technicians, with annotations of the technician's expenses. Besides all these functionalities, the Field Service also makes it possible the independent maintenance of histories about the equipments; i.e., keeps the record of information when transfers are carried out between customers. Allied to the control of service rendering operations, the Field Service solution becomes an efficient tool to streamline the information availability, to monitor, minimize and make costs flexible, thus contributing for the customer satisfaction.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Average invoicing per service order. Average service per service order.

Service
The Listenerresource, through which it is possible to open technical calls. Graphical tracking of the customer service processes in the field and at the Help Desk. F.A.Q. resource (Frequently Asked Questions) to help in the Help Desk service.

DW Indicators
Budget ranking compared to orders/month. Monthly income of products.

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Mobile Solutions
What makes Mobile systems so powerful is not just the system functions but the combination of technological functionality and flexibility. These characteristics make the Mobile systems extremely useful both for the professional in the field and for the manager at the office. The system enables both of them to analyze data, update opportunities, adopt the best practices and reduce costs; increasing income by improving productivity and keeping customers loyal to the company and not to the product or service. Such benefits can be seen as operating profit: "satisfied customers buy more, pay better and will be your best sales representatives". Protheus 10 has the following Mobile solutions:

TFA Technician Force Automation

Technician Force Automation enables total control of the field technicians. This solution records all the operations, from opening of the service order until its closure. The main characteristics of the product are: Control of schedule. Attending to the service order. Annotation of the parts used. Annotation of the servicer e l a t e d expenses.

SFA Sales Force Automation

Sales Force Automation enables total control of sales, from control of salesmen visits to closing the deal. The main characteristics of the product are: Control of visits. Research on the recent sales orders. List of trade notes for negotiation. Financial information about the customer. Order processing. File maintenance : customer, contacts etc. Inventory control. Customer consumption statistics. Control of daily closing. Control of sales targets. Control of sales, discounts, bonuses etc.

Material requisition. Control of pending issues.

FDA Force Distribution Automation

Force Distribution Automation enables total control of the sales, distribution and delivery processes, when the sale follows the 'door-to-door' model. The main characteristics of the product are: Control of visits. Sales processing (issue of invoices). Receipt of amounts. Control of returns. Control of exchanges. Daily closing. Return of goods. To sum up, Protheus 10 Mobile environment automates the sales, distribution and service delivery processes, improving the level of sales, reducing costs and increasing the operating profit.

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Business Automation
Protheus 10 "Commercial Automation" solution's purpose is to provide support to commercial management, from operational controls related to the front store - cash and customer service - to financial management, inventories and purchases. Its objective is to enable suitable management of sales through automated controls. This solution contributes for intelligence in the purchase process, in inventory control, providing products according to the demand, and in analyzing the final consumer habits, allowing customer fidelity. The tool minimizes the effort needed to control isolated processes, enabling the company to focus its resources on sales and distribution. Among the operating practices and models of the retail market, Protheus 10 Commercial Automation provides all-encompassing functionalities to meet the requirements of this segment, namely: Interfaces for different service models (Assisted sales and Self-service). Facilities for electronic receipt of amounts (Integration with EFT - Electronic Funds Transfer - in dialing and dedicated modes). Total control of the shop network, including distribution, reservation and delivery of goods between shops. Remote monitoring of cash. On-line - characterized by direct integration between the customer service terminals and the back office. Off-line - characterized by indirect integration of shops with the central office, centralizing processes like purchases, but integrating financial operations, without loss of information integrity. Batch - characterized by direct integration between the customer service terminals and the back office through an automatic assessment of the system regarding the availability of infrastructure (network or link). A model common in regions with low quality communication infrastructure. It is worth noting that to select one of the models above, it is necessary to evaluate the operation for viability and technical and operational adherence.

Credit analysis and external queries to associations and specialized companies. Integration with different brands and models of equipment in the market (ECF's, check printers, CMC7 readers, etc). The solution also contemplates different ways of synchronizing the shops, enabling the retailer to operate: In addition, another important point in the retail scenario is the capacity to meet the demanding tax legislation requirement and its statewide peculiarities.

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Protheus 10 was projected to meet every specific requirement of the requesting State, bringing total legal compliance to the operation at the federal level. A considerable benefit for shop networks operating in different cities and states.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Sales monthly average per POS. Ranking of sales per unit/shop.

DW Indicators
Cash register sales ranking per month. POS sales ranking in the month.

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Distribution and Logistics

Wholesale / distribution companies struggle in search of efficient management. This way, trade and logistics evolve in a surprising manner; yet, the results still focus on the individual performance of a small number of this kind of companies. In order to overcome this challenge, Protheus 10 Distribution and Logistics solution offers the best technology, intelligence and flexibility so that administrative processes of the entire supply chain, including all the sectors directly involved agribusiness, industry, wholesalers, distributors, transporters, logistics operators, brokers and retailers - are covered. The solution comprises the following environments: OMS, WMS, Inventory (IMS) and TMS. products within the company's warehouse. The purpose of this system is to identify the best storage area for each product, observing the restrictions imposed and the best separation. It must also control data, like validity and lot, enabling immediate tracking and location of any stored product. Please, refer to the detailed description of this module on page 20 of this booklet.

TMS - Transport Management System

A transport management system that controls not only all the fiscal and administrative processes involved in transport operations, but also vehicles, drivers, freights, company and third party trips. Among the most important activities, the following stand out: control of tires, fuel, vehicle expenses, consumption, trips, freights, issue of CTRC, transport invoice, manifest, etc. Please, refer to the detailed description of this module on page 102 of this booklet.

OMS - Order Management System

Management system for orders and distribution services. It comprises the stages of collection, validation, load formation and generation of a separation map (also known as separation list). During the validation and assessment stages, the system checks stock of the product, credits to the customers, standard delivery deadline, etc. Please, refer to the detailed description of this module on page 52 of this booklet.

Inventory and costs

The purpose of the inventory management system is to control the products, inventory and physical/ financial status, by supplying data to the Accounting and the Tax Department. Please, refer to the detailed description of this module on page 18 of this booklet.

WMS - Warehouse Management System

Management system responsible for the control of

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Transport Management System (TMS)

The integrated management in organizations assumes that transport management systems are already present in the processes. Solutions oriented to carriers and meeting specific needs were developed and are today integrated to ERP. Transport Management Systems (TMS) are considered a category of product that is improving the quality and productivity of the whole logistic process. Protheus 10 TMS -Transportation Management System gathers all the functionalities necessary for the activities management of the transport service provider, covering all the departments and functionalities in a single integrated system. The system serves the needs of closed and breakbulk cargo carriers, dealing with the particularities of each profile so that the characteristics of each segment is considered. Usually, a TMS must be responsible for price and transport cost, profitability of the process and the vehicles used. To achieve this, the main purpose of the functionalities included in the solution is to control processes such as: Logistics: - structuring the regions served, determining the subordination levels between them and the type of service rendered in each; - mapping of customers (sectioning), separating them in service routes; - definition of highways and toll booths traveled in the routes; - definition of service terms per region; - definition of types of services rendered and their respective tasks and activities. Commercial: - creation of freight components according to the modalities of services rendered and the business characteristics of each company; - setting up of price list configurations with variation in components according to the types of negotiation used; - freight tables with option to include adjustments per customer; - use of pricing; - tools for maintenance and adjustment of tables. Agreements: - customer's agreements file, setting up all the relationship terms for rendering services: - type of services rendered. - price lists used. - number of invoices by CTRC. - maximum weight by CTRC. Agreement for standard customer - sporadic. Agreements with third parties and associates to manage payment of services hired by the company.

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Operating: - management of the delivery and collection processes; - bill of lading AWB and transport service invoice; - cargo manifest; - control of vehicle movements; - receipt and loading; - opening, closing and conclusion of collection, transport and delivery trips; - control of pending issues and management of occurrences; - carrier agreement. Insurance: - creation of insurance component used; - definition of insurance tables according to products, origin and destination regions and validity; - insurance annotation and closing process; - management of indemnities and reimbursement requests;

Invoicing: - generation of manual and automatic invoice; - invoicing based on the profile previously registered for the customer: - payment term; - periodicity of invoicing; - number de CTRCs per invoice; - maximum invoice amount; - separation by types of transport; - separation by CIF and FOB. Costs: four-level cost view: vehicle, fleet, trip and document (CTRC). Tracking: query on operation details, annotated until the level of services, tasks and activities. Integration and exchange of information (EDI): tool for generation and receipt of files.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Occupation of fleet. Analysis of customers: volume, weight, goods value and amount of documents.

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Education Management
Educational Management systems are becoming a differential in the management of educational institutions that wish to stand out in an increasingly competitive market. The sector demands security, efficiency, complying with the Education Ministry's norms and a high quality of services for direct and indirect clients (candidates, students, teachers and the community). Therefore, it is not enough if the system controls the activities inherent in the academic process; it should also comply with a series of legal requirements, must possess extensive and flexible technology to address the different processes that comprise a complex and highly integrated operation. Protheus 10 Educational Management solution was conceived to meet this requirement. With flexibility and simplicity in adjusting the configurations, the system can contemplate the processes of different educational institutions, whether they are schools, high schools, colleges or universities. Among the main advantages of the system, the following stand out: Academic management of the courses in an autonomous manner, allowing individualized controls per campus. History control of different subjects for the same course, thereby preventing ongoing courses from being affected by changes in the syllabus. Filing and recovery of the historical data that can be used whenever necessary, collaborating for the performance of the application. Flexibility in the structure of appraisal criteria per subject. Planning, control and accompaniment of the selection process. Integration of the academic process with the Financial environment. Interface for the creation of requirements. Indicators that facilitate filling out reports related to the academic area in the educational census. Integration with the research tool for generating information for institutional assessment. Integration with collection (library) manager enabling the management of diverse media, reservations and financial control. Broad integration of the faculty with the payroll, minimizing re-work and increasing the easiness in management of personnel. Three web portals (candidate, professor and student) aiming to reduce the service lines, improving quality, standardization and security in the services provided. These centrals enable a service for high demand in a quick way, at ay time, any place and with total integration with the corporate and academic environment. The web portals also offer security to teachers and coordinators in the annotation process and agility to students in queries about grades and absences via WAP and web.

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Hospital Management
The Hospital Management segment has undergone considerable changes, pointing to an increasing need for implementing more professional and efficient management models, with the focus on the concept of corporate hospitals. Analyzing the entire production chain of the sector, one can observe that in the supplementary assistance model, the healthcare plan companies, main users of health plans, have readjusted the contracts of their plan members, but maintained the values contracted with the associated hospital networks. The same measure was adopted by the government through SUS (Single Health System). Parallel to this, there was a substantial increase in the number of hospital units and services, increasing the competitiveness in the sector. These factors contributed for the knowledge of information and automation of the processes to be fundamental components for the best practices in corporate management and consequent maximization of profits. Within the existing concepts in the market, Protheus 10 environment incorporates the following practices: Uniqueness of dossier. Electronic dossier. Control of outsourced medical services. Audit of medical accounts. Formatting of procedure packets. Hospital costs. Business units. Tracking of medicines use. Accreditation of health care plans and doctors. Center for booking appointments, exams and surgeries. Among the planning and control functions, the following can be highlighted: Customer service units: programming and registration of admission and discharges; issue of documents and receipts; reservation of beds; hospital census; attendance using ICD, origin, medical clinic and requisition for Mat/Med. Medical accounts: status of the form (pending, billed, sent, received); price table: AMB(Brazilian Medical Association), CBHPM(Brazilian Hierarchical Classification of Medical Procedures), Brasindice, Simpro, protocols. Audit of accounts: partial accounts and billing by account lots; discharge of accounts/disallowances; receipt of healthcare statements; record of disallowances and representations; reason for disallowances; medical transfer; financial; cash control; receipt from private sources; accounts receivable from healthcare companies; accounts payable to doctors and others; cash flow; costs by cost center and by procedures. Electronic/financial dossier: simple service; hospitalized patient; clinical body; infirmary; physiotherapy; nutrition and dietetics.

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Management of Healthcare Plans

Protheus 10 Management of Healthcare Plans solution was developed to cater to medical and dental cooperatives, self-management, group plans and insurance companies, complying with all the regulations of Law 9.656 and all the requirements of National Supplementary Health Agency (ANS). Integrated with the other functionalities of the ERP system, Protheus 10 Management of Healthcare Plans solution provides all the resources needed for perfect management of the processes, making administration of companies in the sector more efficient and competitive. Due to its high parameterization power, it offers great flexibility in defining coverage, grace period, rates and prices of plans, collection methods and rules negotiated with different classes of providers like doctors, clinics, hospitals and laboratories. These parameterizations can occur at different levels, enabling the creation of generic rules for the company as a whole as well as creating specific rules up to the level of beneficiary. The functionalities of Protheus 10 Management of Healthcare Plans solution provide the company with tools for increasing productivity in operational activities like accrediting provider networks, management of sales and contracts, customer service and authorizations processes, control of medical bills, collections and payment as well as offering means for an effective process of auditing authorizations, with online information about the complete history of the beneficiary, provider and procedures. Operating Functions: Accreditation of providers. Sales management: the system has tools for making sales simulations, comparisons between companies (competitors) that indicate critical success/failure factors during negotiation of contracts, generating information in worksheets and charts. It is also possible to establish rules for commissions, considering variables like sales targets, commission rules per product, quantities, periods (time), sales teams, etc. Management of contracts: one of the system features is to attend to the entire business negotiation in an automatic and configured manner, generating from the plan sale, contracts in models configured and integrated to the system (through the integration of the system with MS-Word), issue of payment slips (at the end of negotiation), membership cards and other functionalities still during the negotiation process in which the main objective is to make the client leave the company with everything ready. Customer service/Authorization. Audit: the system is strongly based on audit rules and gives managers total control over the authorizations made, exams rejected, disallowances made and other information important in decision making.

Control of medical bills. Control of reimbursements. Collection. Payment. Control functions: Coverage rules. Rules regarding grace period. Providers' service rules. Rules for valuation of services and procedures. Audit. ANS Records: allow complying with the requirements of the Brazilian National Supplementary Health Agency.

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SIB (Beneficiary Information System). SIP (Product Information System). Medical schedule: allows the control of schedules of doctors who provide services at the service points. ANS accounting rules: fully integrated with ERP, covering various hierarchy levels of the chart of accounts. Online integration with financials: allows total automation of collections and payments to be made. Management control by financial class. Utilization of the Gauss Curve concept to analyze the performance of the service network. Control of capital stock: envisages the distribution of dividends to the cooperative members through results obtained.

In addition to these functionalities, the system has a Portal exclusively for the accredited providers and users through which they can get authorizations for exams, print usage and service network statements, query medical forms, request issue of membership cards and copies of payment slips.

Management Dashboard
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Users and members movement. Service and attendance movement. Movement statistics.

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Auto Parts
The Auto Parts environment serves the operational and managerial needs concerning parts sales in a car dealer or auto parts store. The tool provides, through automated processes, favorable conditions for the user to reduce the time to execute the daily actions. Protheus Auto Parts solution offers practical and objective operations to the user, since, through it, he/ she can make electronic records to be queried and used whenever necessary. The Auto Parts environment has the record of products by barcode, thus streamlining the query for any product in the system. This way, it is also possible to register lost sales by typing the barcode. The usability of this product goes beyond records. In this environment, it is possible to query/create budgets and issue invoices in a single point of the system, keeping the user from wasting time in searches. This environment allows integration of processes I/O together with suppliers, via configurable EDI, i.e., it allows configuration of layouts of different files, inflow or outflow, making it possible to change electronic information (EDI) with several customers. The solution also allows the manager to control goals per period, perform the control of results through reports/queries and exam negotiations by using maps of configurable results. The Auto Parts environment can be integrated to other Microsiga modules. Among the solution functionalities, we can highlight: Multiple brands in the same facility. Monitoring and management of discounts given under several criteria. Automatic blocking of sales whenever the maximum discount allowed is exceeded, which needs the manager to release it. . It contemplates, in a single interface with the user: - Budget. - Sales. - Evaluation (test). - Correlated and mandatory items of a set: - Similar items (related). - Kits that comprise the part It interacts with the CD catalogue of the assembling company. It analyzes results either in estimation phase or after sale, with map configurable by the user. It uses formulas in several segments, making the procedures flexible at the time of execution. It registers lost sales, generating purchase suggestion whenever necessary. - Inventory. - Prices. - Demand and frequency. - ABC/XYZ ranking. - Allocation. - Movement of parts. - Block and reservation of parts. - Occurrence log: - Lost sales. - Purchase request. - Automatic query of replaced parts.

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It allows inventory efficient management from the multi-criterion purchase suggestion. It attributes, automatically, the most adequate criterion of demand projection for suggestion, based on the history of each item. It integrates processes of I/O together with suppliers, via configurable EDI.

It updates the sales price automatically whenever there is inflow of purchase for reason of markup in level of part group. It blocks imperfect parts. It reserves parts to serve a given customer. It inspects sales goals. It integrates with Store Control environment, adding functionalities with TEF and ECF.

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Vehicles
The Vehicles environment is totally designed for the sales department, either of new or second-hand vehicles, besides controlling the commissions related to sales at the car assembling company. This environment also provides a complete integration, via EDI, with processes of electronic data interchange with the car assembling company. This solution streamlines the customers service, since, by using it, it is possible to register the interest of a customer in a given vehicle as well as the reason why the customer gave up buying it, simulate negotiations, issue proposals and invoices. Besides offering these functionalities, this solution provides better work conditions to users, since through its interface, they can view images of vehicles and register media that motivates a further contact. The Vehicles environment also enables the user to control F&I and other optional equipments, besides controlling the accessories with the possibility of opening installation service order. The solution also allows the manager to control goals per period, perform the control of results through reports/queries and exam negotiations by using maps of configurable results. The Vehicles environment can be integrated to other Microsiga modules. Among the solution functionalities, we can highlight: Multiple brands in the same facility. Complete negotiation management of new and second-hand vehicles. Control of sales campaigns. Control of expenses/revenues concerning vehicles. Entry of equipments installations in invoice. Change of vehicles with return of money. Simulation of sales financing. Calculation of sales commission according to the user's needs. Record of visitors and presentation of media statistics. Follow-up of sales goals. Integration with Store Control environment, adding functionalities such as TEF and ECF. Generation of sales proposal so that the buyer can accept it. Analysis of results either in proposition phase or after sale, with content configurable by the user. Generation of proposal with vehicles reservation for undetermined time. Control of consignment, remittance and transfer. Queries vehicle transactions and result analysis report. Management of vehicles inventory. Dealing of freight note values to estimate the vehicle cost.

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Repair Shops
The Repair Shops environment serves all the routines of the after sale department of a car dealer company or an independent repair shop. This solution facilitates the generation of parts and service budgets, allows annotation of services (manual or electronic), posts parts application, enables preinvoicing and SOs closing, besides performing all the warranty process and helping the manager to control fleets. In this environment, it is possible to query/create budgets and issue invoices in a single point of the system, keeping the user from wasting time in searches. This environment allows integration of processes I/O together with suppliers, via configurable EDI, i. e., it allows configuration of layouts of different files, inflow or outflow, making it possible to change electronic information (EDI) with several customers. The solution also allows the manager to control goals per period, perform the control of results through reports/queries and exam negotiations by using maps of configurable results. The Repair Shop environment can be integrated to other Microsiga modules. Among the solution functionalities, we can highlight: Multiple brands in the same installation. It imports parts and services from an existing budget, by opening a new service order. It contemplates the review plans with parts and services. It controls campaigns, pending issues and technical matters (Recall). It allows collection of different customers in a single service, by opening just one service order. It controls work shifts and absences of productive workers 24 hours a day. It enables manual and electronic annotation by the productive worker himself. It controls the productive worker vs. part application. It blocks the sales automatically whenever the maximum discount allowed is exceeded, which needs the manager to approve it. It analyzes the result of the part sale, the service and the service order with map configurable by the user. It keeps an individual record of the chassis, with all the history on how many times the vehicle was serviced by the repair shop. It controls the contract with the fleet owner: - it shows preventive and corrective costs; - it calculates the cost by kilometer; - it performs automatic invoicing by range of kilometer. It executes the follow-up in the repair shop status (Productive Worker / Box / Prism). It integrates warranty processes together with the car assembling company, via configurable EDI. It interacts with the CD catalogue of the assembling company. It inspects sales goals. It integrates with Store Control environment, adding functionalities such as EFT and FRP (Fiscal Receipt Printer). It controls the productive worker skills. It allows approval of service orders and records the vehicle outflow. It performs the pre-closing of service order. It allows closing the individual service order grouped by customer and by Km applied to contracts.

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Environment Management
Protheus 10 Environmental Management Solution enables companies to have complete control over the impact of their activities, products and services on environment, with total compliance with the norms of ISO-14000 and CONAMA (Brazilian National Environmental Council). The solution helps to identify, assess, monitor and measure environmental aspects and impacts, besides providing an effective control of residues. It guarantees companies efficiency in planning and implementing environmental management programs by constantly streamlining the processes and actions in this sector. All documentation relating to management, training, audit, non-conformances and preventive and corrective actions is stored and controlled. Protheus 10 Environmental Management provides the following benefits to companies: Better usage of natural resources and reduction of waste. Effective control of residues destination Assurance of a successful implementation of environment programs Reduction of aggressions to the environment Efficiency in complying with ISO 14001 or in the quest for this certification. Facility in the quest for investments and financing. Higher competitiveness in the market. Detailed identification of environment aspects and impacts, and definition of more proper action plans to mitigate all this issues Evaluation of demand: all types of demand are registered (pressures or impediments coming federal, state and municipal legislation, suppliers, investors, employees and public opinion). The priority in complying with demands is determined by defining evaluation criteria with scoring. Evaluation of aspects and impacts: the solution uses the company's organizational structure, which can be by process or by localization, to identify and evaluate environmental aspects and impacts by allowing simulations of significance and generation of action plans using the 5W2H model. It enables the user to define the method for calculating significance (quantitative and qualitative) and the criteria for assessing environmental impacts. Management programs: helps in preparing management programs by defining targets and objectives to be attained and controlled by the system. It generates actions plans to attain the targets and manages non-conformances. Control of pending issues: those responsible for the Environmental Management system are automatically notified, in a practical and agile manner, about the need for revaluating environmental aspects and about notices regarding new documents or other issues requiring action. Control of Residues: fully compliant with the norms CONAMA 313 and ABNT NBR 10004; this functionality enables generation of annual reports required by environmental organizations. It monitors and measures residues, generating action plans for their control. For this, it allows definition of residues with regard to their nature, control criteria, generation source, physical

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state, balance in stock and its destination. It allows information to be imported from the PPC module. Emergency plan: integrated to Document Control, it allows effective monitoring of compliance with emergency rules, in addition to providing for control of periods in which the simulations, corrective and preventive actions must be conducted (the responsible for the process is informed about the date for the simulation). Monitoring and measurement: defines the periodicity of monitoring and measurements in accordance with environmental management programs. Registers the technical characteristics of the generating sources with respect to possible impacts and their acceptable levels, issues corrective service orders when necessary, determines the actions to be taken in case of nonconformances, generates reports like monitoring by actions, responses to measurements, generation of corrective service orders and instruments used for measurement.

Management Dashboards
Availability of important information that can streamline the decision making and the company's strategic actions. The most important are: Occurrence of emergency plan. Goals attained per objective. Percentage of goals attained. Demand situation. Number of documents to read. Days with no occurrence of emergency plan. Pending action plans.

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Legal Management
The law offices are becoming great service rendering companies. The remuneration of professionals is not the main focus anymore. Now the invoicing, the way to negotiate with customers and the collection are the critical points in the management of this segment. Consequently, new needs, typical in big companies, arose: speed in generating invoices, command of the financial and accounting situation, performance of employees and productivity analysis. The annotation of hours and expenses, related to advisory and litigious matters, are now better managed to get the highest levels of profitability. In this scenario, an integrated information system is the solution responsible for keeping the collaboration environment, providing safe and fast access to data and improving the relationship with customers, bringing quickness and accuracy to information. To serve such needs, Microsiga developed Protheus 10 - Legal Management Solution, which brings more trustworthiness and agility to management processes. enterprise management processes system in real time, making it even more powerful. From the freedom of choosing the database to the operating system used, along with the high level of flexibility, adaptation and adherence to small, medium and big offices, the solution becomes perfect to serve the management needs.

Features of the Solution

The solution provides different tools to gather annotations of hours and expenses, sorting the amounts of lawyers remuneration in classes, category and areas per employee by using simple fees tables, which makes the use of different currencies possible and streamlines future updates. The record of contracts, their different financial and payment terms, as well as the means to apply different values to each subject, increase the speed to generate pre-invoices. The process of stages control is linked to these records, which manages reviews of pre-invoices and activities that are critical to the correct generation of invoices. Another feature that makes this solution one of the most complete in the market is the Protheus 10 technology. With this technology, the Legal Management solution can be integrated to the

Operating Functions:
Configurable languages. Contracts. Legal subjects. Timekeepers (lawyers). Areas of practice. Categories. Payment terms. Service sorting. Configuration of pre-invoices and invoices models.

Planning and Control Functions:

Table of values: lawyers remuneration; expenses; events. Exceptions to tables: lawyers remuneration; expenses; events.

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Rectification of Annotations:
Increases and decreases. Advances. Payments distribution. Annotation apportionment. Transfer of annotations.

Financials: petty cash; accounts receivable of invoices; accounts payable of reimbursable expenses; cash flow; automation of advances; Accounting.

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Business Ecosystem / Portals

Business Ecosystem
The Business Ecosystem is a new concept in the business environment which enables a greater interaction between companies and people. It was developed for providing high value added services and solutions, capable of delivering real competitive advantages to customers. Just like a biological ecosystem in which the species are safer and better protected while living in groups and in the same environment, in a Business Ecosystem, companies, customers, suppliers and partners can share systems and processes electronically, forming business networks that strengthens the individual members. Companies using Protheus 10 can enjoy all the advantages and benefits of this new concept, finding new business and service partners who may introduce them to the Era of High Availability of Information. Concept Much more than being a technological update with new system resources, Protheus 10 supplies a suite of tools capable of providing real increase in productivity to its users. The system acts as a platform for the Ecosystem, incorporating the concept of business-people interaction and providing total technological support necessary for customers, partners and suppliers to be able to connect and interact. The Business Ecosystem involves a portfolio of selected partnerships with offers that add value to the business of their members. These offers contemplate the integration of products and services complementary to the functionalities of Protheus 10 modules, with access upon demand from the system screen. Among the facilities provided by the system, the following stand out: queries to the credit protection services, reconciliation of banking information in real time, queries based on geoprocessed data and routing tools, gateway for payment means and bank collection. Several other services and solutions will be made available periodically, based on demand and market opportunities. The Ecosystem offers several benefits like: Privileged access to a highly qualified business community with innovative relationship tools; Access to high value added solutions, within a flexible service model, assigned according to the volume of use; Direct integration with the modules of Protheus 10 with no need of retyping, different interfaces and other processes that end up generating rework and jeopardizing the productivity of businesses.

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Technology By means of the Business Ecosystem, the company using Protheus 10 can access diverse intelligent services furnished by partners and customers without leaving the system environment, generating a large base of knowledge and facilities. Starting from this premise, the technology and resources used were developed in a way that the company can obtain results and simplify the processes of interaction with other companies, making it possible to concentrate the efforts in activities related to the main business. The functioning of Ecosystem is based on the latest advances in technology of information and connectivity such as Internet, Portals, XML and web services. Its two main pillars are: The progress of the users community dynamic, through the provision of a platform of online business totally integrated with Protheus 10 to customers, suppliers and partners. The added value of this business platform, through the offer of tools on-demand of partners selected whose products and services provide greater interactivity, agility and productivity in relationship with the participants. For more information about Business Ecosystem, please refer to: http://ecossistema.microsiga.com.br

Companies have found that Internet can generate business and reduce operating costs. In this sense, a Portal can be a huge differential to a company since it enables the availability of content and services through business routines (business objects) and business information. Protheus Portal has the necessary technology for distributing ERP/CRM information in real time in a business Portal, resulting in reduced implementation and maintenance costs. This interaction is totally transparent to the end user and totally secure for the information provider since the entire security infrastructure of Protheus 10 can be used. The pages displayed by Protheus Portal use only HTML and Java Script, making the Portal accessible from any place at any time. Protheus Portal makes available all the information and business routines of Protheus 10 ERP/CRM on the Internet. When used, there is a huge reduction in operating cost since customers, suppliers, commercial representatives and field technicians can access and interact with the system at any time. It enables the customer to obtain information about the status of an order, quotation or complaint, through the company's Portal instead of contacting the Customer Service Department. Protheus 10 Portal comprises:

Portals
Ideal solution for companies to make information and services available on the Web. Microsiga developed a tool capable of delivering a Corporate Portal rapidly, based on the latest Portal development technology with low proprietary cost, a large number of services and access to ERP/CRM online and in real time.

Customer's Portal. Supplier's Portal. Sales Representative's Portal. Technician's Portal. RH Portal. Executive's Portal. Applicant's Portal. Student's Portal. Teacher's Portal. Project Management System.

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Infrastructure / Technology
TOTVS Tec
Protheus 10 was developed by using TOTVS Tec platform, created during seven years of researches and development of proprietary technology with innovation resources, embracing the most significant trends and needs of the IT market. TOTVS Tec translates and communicates through ADVPL language, with a wide variety of operating systems, working in any hardware, providing Microsiga's customers with great mobility, freedom of choice, flexibility and scalability. TOTVS Tec middleware is ready for SOA (Service Oriented Architecture) architecture and SaaS (Software As A Service) concept, working as interpreter and facilitator, "translating" and connecting the language commands to the framework. The language is responsible for communicating the application commands like ERP, for example, to the next technology layer, the middleware. In addition, all TOTVS Tec development environment is provided to Microsiga's customers who choose Protheus as the management software, and, with this tool, they can customize the solution according to their needs and business characteristics. Therefore, besides having the best management system, built during decades and based on the best market practices, our customers get independent to perform their own adjustments in the application. TOTVS struggles to meet the needs of the software and service market, which is reflected on the continuous effort of its research and development department. The group has a strong participation in "technological interchange" with the most important technology suppliers in the world, by means of professional interchange or access to technology and research centers of companies like Intel, Microsoft, IBM, among others. This work results in a safe, perfect solution created in layers (Multi-Thear) to follow our customer's development.

Features
Infrastructure and technology are the bases for a robust ERP solution that meets all the development, customization, parameterization and integration needs with databases. Protheus 10 meets all these needs and even more. Its premises are: Free choice of database. Independence of programming language. Multiplatform of operating systems, databases, servers and stations (client). Distributed, remote and local processing. Integrated development environment. Full integration. Web services. Collaboration portals. On-line electronic documentation. High availability. Security. Connectivity. Scalability. Flexibility. Low ownership and administration cost. Total respect to legacy. Simple thinking.

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