Chaney 1

Michelle Chaney
South Charleston, Ohio 45368
chaney1187@gmail.com 937-926-0522

Customer service professional with 15 years of experience. Strong planner and problem solver who readily adapts to change, works independently or on teams and constantly exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Typing speed of 70 wpm. Technical Skills Microsoft Office Windows Operating System Mac Operating system Database with SQL Web design with Java Networking for LANs and WANs Databases with Macros Troubleshooting computers Visual Basic with C++ Adobe Photoshop Education DeVry University, Online GPA: 3.15/4.0 Bachelor of Business Administration Concentration in Business Information Systems Work Experience Joann Fabric Springfield, Ohio Sales floor Cut fabric as directed by customer. Cashier multiple drawers and perform returns. Organize and straighten merchandise. Adjust prices as needed. Provide customer service Answer phones as needed. Chase Columbus, Ohio Collections November 2010 December 2010

March 2009

May 2011 Present

Collected money on delinquent accounts. Directed customers to appropriate department. Made out bound and took inbound calls from customers. Gave customers guidance in difficult situations. Assisted customers with fee waivers and beneficial information.

Chaney 2
U.S. Census Bureau Springfield, Ohio Enumerator Visited houses to take surveys for the Census. Completed paper work daily. Participated in meetings every day. Drove to houses to verify and fix information. Cracker Barrel Springfield, Ohio Retail May 2008 - November 2010 April 2010 July 2010

Rotated stock and organize stock room to ensure quick and easy access to merchandise. Maintained sales floor area, ensuring staff and patron safety, visual merchandising and quality of merchandise. Answered phone and direct calls as needed. Recognized by management as a dependable top-performer, and progressively given roles of increased responsibility and accountability. Answered question and minimize potential problems or concerns.

Security National Bank Springfield, Ohio Customer Service Representative I

October 2007 April 2008

Maintained a cash balance. Created a friendly environment where customers always felt welcome. Stayed late to accommodate customers in a timely manner or solve problems. Answered a busy phone and directed calls as needed. Balanced ATM. Regal Cinemas Beavercreek, Ohio Concession/ Usher February 2007 August 2007

Opened and closed concession stand, and provided assistance in food and beverage services. Managed concession with little or no supervision. Maintained theater facilities to ensure cleanliness, customer safety and overall theater experience. Demonstrated strong work ethic and commitment to employer by cross training to be more versatile.

Chaneys Orchard South Charleston, Ohio Laborer

June 1995 October 2005

Managed retail and produce operations for family-owned and operated orchard. Managed and trained employees. Picked apples and graded each for sale. Ensured customers had access to the best products for the price. Operated cash register in retail store on a daily basis. Answered phone and assisted customers with their questions, concerns and orders. Maintained gardens and orchards.