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Communication Skills
What is there for the day.
We'll share knowledge
We'll have Fun
We'll Play Roles
We'll learn
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%'8 D8COVR
% POWR OF
COMMUNCA%ON.
Communication Skills
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WA% DO W
UNDR8%AND BY
A 8K
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what is Good and what is Bad
Communication
At the end of the workshop we
will learn.
some basic skills to become a
Good Communicator
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to recognize & overcome barriers
advantages of listening
to speak confidently
to communicate effectively
. and also
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Research shows, communication is.
body
Ianguage
55%
words
7%
styIe
38%
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Why Communication.
to express our emotions
achieve ]oint understanding
to get things done
pass on and obtain information
reach decisions
develop relationships
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ome %ruths about Communication.
Good Communication can't exist
without honest listening
We do not try ARD to get our
message across
We do not take advantage of
various media available to us
We all could improve our
communication skills
t cannot be perfected
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Ways & effects of Communication
More Flexible, Less Accurate but
responsive (Grapevine/Rumors)
nformal
Less Flexible, More Accurate
but less responsive (JAGRT.)
Formal
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What is Communication.
art of getting your message
across effectively through:
Visuals - leaves greatest impact
Body anguage - can make or mar
8poken words - first & simplest way
Written words - reflects importance
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%ypes & Methods
Television, Newspaper,
Magazines, nternet.
Multimedia
Photographs, Paintings, Videos,
Film.
Visuals
Facial expressions, Actions,
Voice Tone, Silence, Stance.
Gestures
Conversations, nterviews,
Phone Calls, Requests.
8poken
Letters, Memos, Reports. Written
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Communication : %he Flow
$ender
Receiver
Message
Feedback
Channel
Perception
Delivery
Formulating
Response
Understanding
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- s scarcer than quality water
- s measured by results or actions
- Does not need to be very
complex
- s aimed at informing others
- s complete and clear
ffective Communication.
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Barriers to ffective Communication.
Personal Barriers
Your style and character {rude, polite, shy,
outspoken_
Preparation & presentation
ack of clarity {pronunciation, pitch, etc._
ack of credibility
%iming
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Barriers to ffective Communication.
Proper Pronunciation
Communication elp Pen
Buffalo Career Guest
Colonel Buffet Bouquet
Rendezvous Bulb Fax
Prakash Pradeep Chandra]eet
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Barriers to ffective Communication.
Organisational Barriers
Culture
nvironment
8ize & structure
Pace of activity
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Barriers to ffective Communication.
Process Barriers
Channel/Medium
rrelevant nformation loading
ack of Response or Feedback
nappropriate Ouestions
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Overcoming the Barriers.
8ay to yourself, will get Response
Come up with a topic for discussion
everyday
8tart improving upon pronunciation
Develop habit of reading - start with the
nglish newspaper / Comics
Understand first, then communicate
Don't be afraid of asking questions
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Facial xpressions
Gestures
Posture
Body anguage.
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Body anguage.
Frustration
Clearing throat, "whew" sound,
Whistling, smoking, pinching flesh
covering mouth, jiggling money or
keys, tugging ears, wringing hands.
Short breaths, "tsk" sound,
tightly clenched hands,
wringing hands, Fist like gestures
pointing index finger
rubbing hand through hair
rubbing back of neck.
Nervousness
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Body anguage.
efensiveness
Open hands,
unbuttoned coat
Arms crossed, sideways
glance, touching-
rubbing nose, rubbing
eyes, buttoned coat,
drawing away
Openness
Insecurity
Pinching flesh,
chewing pen,
thumb over thumb,
biting fingernail
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Body anguage.
Confidence
Cooperation
Upper body in sprinter's
position, open hands,
sitting on edge of chair,
hand to face gestures,
unbuttoning coat.
Steepled hands, hands
behind back, back
stiffened, hands in
coat pockets with
thumb out, hands on
tapels of coat
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Body anguage.
ook out for some more cIues on
Body anguage in the given
handout.
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8PAKNG 8K8
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8peaking.
A wise man reflects
before be speaks;
a fool speaks, and then
reflects on what
he has uttered.
French Proverb.
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- %ake initiative
- Be polite
- Be pleasant {smile, ]okes_
- Be clear and concise {tone, accent,
emphasis, pronunciation_
- Cite negative opinions honestly, but in a
positive manner
- 8eek Feedback
While 8peaking.
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- Write down in advance what you want to
say and in what order
- 8mile
- 8peak slowly
- Always be polite and friendly
- For long messages, follow a script
- Get confirmation
- Monitor your time
While 8peaking over phone.
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WR%NG 8K8
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Clarity in Writing.
Rs 1000000000
Rs. 10,00,00,000/
Rs. 10 Crore
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Plan what you want to say in your letter/
report
While Writing.
Use simple language - avoid ambiguous
words
Check spelling & punctuation, then send
Reread the letter when you have finished
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While Writing.
K88 {dit the letter by cutting
ruthlessly_.
Be kind to others' eyes {font size,
clarity_
Be creative {use tables, graphs_
Use the language YOU are better at
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Visualize the reader when you are
writing
Don't write unbroken paragraphs
Use numbered paragraphs to make
crossreferencing easier
Punctuation plays the role of body
language in writing
Keep in mind while writing
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Use headings and subheadings.
Use ruled sheets instead of plain
ones.
Don't print without thoroughly
checking your sources.
Keep in mind while writing .
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8%NNG 8K8
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istening - why is it important
8peak|ng
97
17
307
457
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- to receive information
- to understand effectively
- to enhance clarity
- to empathize
Ob]ective of istening is.
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- Avoid distractions
- Do not interrupt unnecessarily
- Be active {show interest_
- Paraphrase what you've heard
- %hrow an echo
8o, while istening.
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%he istener keeps looking at the speaker
%he istener's body is in open' position
%he listener is smiling with a pleasant &
encouraging expression
istener looks relaxed but alert, neither tense
nor slouching
istener utters humming sounds
What istening ooks like...
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PR8N%A%ON 8K8
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- Research {find out facts & figures_
- Prepare {ntroduce, Discuss, Conclude_
- Rehearse
- Be confident
- Present
- Use proper media
While Presenting.
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styles of communicating to manage conflicts
Communication Skills
"Co for |t"
You fee| conf|dent but
uncooperat|ve
You w|n and other
person |oses
"Run Away"
You don't fee| conf|dent
or cooperat|ve
You |ose
"Yes, oss"
You fee| cooperat|ve but
unconf|dent
You |et the other
person w|n
"Let's Trade"
You fee| part|y
cooperat|ve & conf|dent
You both w|n a b|t and
|ose a b|t
"Let's both w|n"
Hutua| 6ooperat|on &
6onf|dence
You he|p one another
to w|n
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AR, forget
8, remember
DO, understand
AR, forget
8, remember
DO, understand
Communication Skills
Vinay - 9866254387