Stephanny Almanzar Esteban Santana Milton De Aza Milton Hernndez Elvis Pea David Santamaria

10-0054 10-0378 10-0033 10-0890 10-0929 10-0047

Prof. Rafael Mejia

UNIBE

Organization & Methods

04/05/11

A little bit of its history.

Edesur Dominicana is an electricity distributor and provider that was founded by the ongoing privatization efforts in the Dominican Republic on August of 1999. During the privatization efforts in the country, the UNION FENOSA group represented by the Dominican electricity distributor (DIDOEL) bought 50% of Edesurs stock. The Dominican government represented by the Dominican electricity corporation acquired 49.96% stocks. The employees before privatization received only a 0.04% of stock. On September of 2003, the UNION FENOSA group sold its stock to the government and the energy distributor became state property once again but with a new name, EDESUR Dominicana S.A.

Mission and Vision

Mission EDESUR is a corporation that distributes and commercializes electricity; its objectives are to drive the improvement and stability of the country by offering a safe and reliable electrical service, while preserving the environment. Vision EDESUR seeks to maintain itself as a renowned electricity service provider that maintains operating excellence by a sustainable corporation. EDESUR will also promote the smart usage of efficient energy to practice a social responsibility.

Values
Integrity

Enthusiasm

Flexibility and engagement to development

Customer Service

Comimitment

Integrity Dignity and ethnics will contribute to the promotion of trust to the company. Flexibility and engagement to development Through the pursuit of positive change EDESUR will adapt itself to the requirements of all their clients.

Costumer support To always satisfy the wants and needs of clients by providing a high quality service.

Commitment To maintain the achievement of goals and objectives planned out for the best interests of the country, clients and company. Enthusiasm To perform functions cheerfully with passion while sharing, participating, and supporting among co-workers for the achievement of better results.

energa.

Business Strategy
EDESUR focuses on expanding its services throughout all the towns that cover the current areas they are established.

Organizational Structures

Previous Organizational Structure

Administration Counsel General Corporate Secretary

General Auditing

General Administration Management Regulation Management and Energy Purchases

Judicial Services Management

Communications Management

Security Management

Planning and Control Management

Sales Management

Distribution Managemen t Mana

Resources Manageme nnt Head Area of Santo Domingo

San Cristobals Headquarter

Barahonas Headquarte r

San Juans Headquarte r

Actual First Stage of EDESUR

Administration Council General Council Department General Management Administration Management Staff Legal Services Communication Security and surveillance Planning and management control Regulation and energy purchases

Sales Management

Distribution Management

Resources Management

Cities Address Sector Address Sector headquarters Address Sector

Description of the staff units:

Management Staff Legal Services Communication Security and surveillance Planning and management control Regulation and energy purchases

Legal services Advise the decision-making when dealing with legal issues in different fields such as legal billing, fraud litigation, legal aspects regulation and heritage, among others.

Communication Carry out public relations for the company in order to represent EDESUR in the media and other institutions.

Safety and Security Ensure the safety of facilities and people in the company, conducting research, preventive security measures and coordinating the support of external institutions such as firefighters, police and company security, among others. General audit Safeguard assets, control the exploitation of resources and assessment of units to operate by detecting situations that may threaten the company

Planning and management control Track all the performance indicators in order to improve the coordination through planning and budget processing, chains of approval and management structure.

Regulation and energy purchases Corporate-level interaction with various agencies throughout the process of buying and selling energy and services and also to ensure a compliance to the national regulatory framework of electrical system.

Sales Management:
This department is subdivided into the following: Process and Control Management: Control and monitor indicators of the sales property management, through the coordination and analysis of operational plans, cost control and business information and issue reports.

Legal Consulting and Sales Management Provide technical and legal assistance to the company.

Marketing Management Design and implement practical strategies for the companys promotion of energy services.

Sales Operations Management Carry out main business processes (collection, billing, etc...) of the users of electrical service, coordinate and monitor the telephone office 24 hours.

Large customers Management Perform installations, maintenance, repair, reading and billing of industrial suppliers.

Administrative management Perform administrative and logistics processes as well as monitoring the per unit budget cost in order to ensure the proper use of resources and maintenance.

Distribution Management:
This department is subdivided into the following: Operations Management Monitor, control and operate the network by ensuring quality and continuity of electricity supply to clients, based on optimum technical and economical management in their facilities.

Electricity Management Control Quantify the purchasing power of the company and develop energy balances and forecasts of the distribution network and quality control.

Network Management Develop and supervise EDESUR networks as well as updating the database facilities.

Electrical Substation Management Develop and plan specific strategies to invest in future projects in the area of electrical substation; moreover, study and analyze the projects under development.

Cities headquarters:
EDESUR currently operates in 5 major regions which are: South Santo Domingo, San Cristobal, Azua, Barahona and San Juan and these regions are then subdivided into towns. In order to keep a more efficient control of resources between South Santo Domingo and the South of the whole country this is how they manage it:

South Santo Domingo Headquarter

Headquarters for San Cristobal, Azua, Barahona, San Juan

Technical service management department

Network coordination department

Network coordinating sector

Administration and Finance management department Technical service management department

Sales Management department

Loss management Department

Finance and administration department

Sales Management department

Functions of the departments of the cities headquarters

Sales Management Sector: Perform the activities to recruit clients for their integration in the selling cycle of the company.

Perform the selling processes (collections, complaints attendance, billing, etc.), of the clients influence area.

Give commercial attention to the regular clients, illicit and people with irregularity in their proceedings within the corresponding sector.

Analyze the behavior of the sales variables (collections, billing, complaints, etc.) in order to detect opportunities, and improve other projects. Ensure a high quality and customer service.

Technical Service Management department

Execute electric connections and installations.

Coordinate the lectures and distribution processes of the bills in the corresponding neighborhood.

Establish the guidelines needed for the execution of service orders, the lecture operative, and the distribution, incorporation and actualization of the data in the sales systems.

Loss Management Sector

Audit the existent database, and the preparation of the needed data in the field.

Perform the necessary measures with customers found guilty in illicit or irregular actions.

Keep track of the claims of PROTECOM (proteccin al consumidor) .

Network Coordination Department

Coordinate and supervise the activities related to the installations, maintenance and optimization of the network of distribution in low tension of the corresponding sector. Receive and evaluate requests of requested projects of the client, generated in the sector and coordinate the execution. Attend requests of execution and maintenance of works in networks for the sector. Interact with network centralized management of project infrastructure and internal development in function of the needs in the sector.

Administrative and financial management sector

Carry out the management of human and economic resources.

Establish the budget of operating expenses of each unit and carry it out.

Direct and supervise requests for reparation and maintenance of the vehicles assigned to each area to technicians. Coordinate the request and delivery of materials and equipment needed in each unit.

Business Process

Electricity process in the Dominican Republic

CDEEE IPPS EGEHID HAINA ITABO
Regulated Clients Energy Distribution Companies Market Spot Coordinator Organism Economic Dispatch Technical Dispatch Liquidation of Energy Transactions

Non-Regulated Clients

Electricity Superintendence

Sector Regulator Arbiter for Business Conflicts Defense of Client interests Regulation of tariff

As presented in the chart above there are five institutions that were formed to generate electricity which are the following, Empresa Generadora de Electricidad HAINA, S.A., Empresa Generadora de Electricidad ITABO, S.A., Empresa de Generacion Hidroelectrica Dominicana, Corporacion Dominicana de Empresas Estatales and IPPs . Whether Empresa Distribuidora de Electricidad del Norte, S.A.; Empresa Distribuidora de Electricidad del Sur, S.A. and Empresa Distribuidora de Electricidad del Este, S.A were created to distribute this resource.

Another important agent that intervenes in this process is

EDESUR in this specific case is supervised by the Electricity Superintendence which has the duty to protect all the regulated consumers of the company, also to manage tariffs and last but not least be the arbiter for business conflicts, among other things.

Workflow
Transportation

Production Distribution

Consumers

Employees ID

When a person joins EDESUR, an employee ID will be assigned to him/her. The employee ID will identify the company to which the person belongs to (EDESUR), a picture of the person, full name, identification number, and the corresponding unit. It is obligatory for the company personnel to use the employee ID. If the employee ID is lost or damaged it should be reported the human resources department at EDESUR

Medical Insurance

After signing a job contract, a form should be filled out at Seguros Universal America in which a photo of the employee and close relatives(husband, wife, children) will be attached. The medical insurance is a benefit offered by the company. The insurance offers services like MOVIMED, VISUAL CARD, and SALUD BUCAL. If the medical insurance card is lost, it should be reported to the police with proof of ownership and a picture. This only applies to adults and lasts for about a month.

Some working conditions

Labor hours The normal labor hours per day are 8 and 40 per week. Vacations

Years of service From 1 to 3 years From 4 years From 5 years From 6 years From 7 years From 8 years From 9 years From 10 to 14 years From 15 to years forward

Days of vacations 15 17 19 21 23 25 27 30 30

Days paid 8.5 16 16 26 26 26 26 35 43

Bonuses
On December employee will receive one additional salary as a bonus. If the employee has less than a year working in the institution then he/she will receive a proportion of money relative to the months worked during that year.

Method of payment to the employees

In order to EDESUR pay their employees they must do the necessary paperwork to open an account at the nearest office of the Banco de Reservas. Organization and human resources will provide employees with a letter be presented to the officer responsible for conducting the process of opening accounts. The bank has a regular schedule from 8:30 a.m. to 5:00 p.m. Monday through Friday the payment is credited to your account every two weeks, days 15 and 30 of each month and you can withdraw the money with your debit card provided by the bank. Payment on your steering wheel you will see the discounts made as: Deductions from income tax, Social Security, in addition to the other and authorized by you.

SWOT ANALYSIS

Strenghts

Location of the business(every store is close).

Lack of marketing expertise (word of mouth).

Weaknesses

Opportunities

Technology is a developing market Moving into new market segments that offer improved profits.

Threaths

A new competitor Price wars with competitors. New taxation introduced over Shock Shop to top employees.

Conclusion

Recommendations from the group: