R&S May 2011 - Reduced

Irish Tiger
How one family frm

grew into a leader
Page 44
May 2011 Number 442 4.00 www.bar.co.uk
Employing Agency Workers 50 Online marketing guide 48
May 2011 Removals & Storage
On the cover: AMC Removals: How one family frm
grew into a leader
No: 442 May 2011 www.bar.co.uk
This month:
News from Watford 06
Industry News 07-15
- CBI presents SME case
- Workplace pension deadline
- NEST investment principles
- Red tape removed for small companies
- New funding to tackle potholes
- First corporate manslaughter fne
- Increased M&A in transport and logistics
- Freight levels still below peak
- House prices rising
- Pickfords: home contents insurance website
- Rogers Removals: Kidnapped!
- Monarch Movers: China Girl
- White and Co move the Governor
- FTA help African drivers
- Pickfords support NSPCC helpline
- Agility cross-border trucking in Asia
BAR News 17-30
- DMOTY fnalists profles
- BAR and SOCA link up
- BAR Services girls walk for Royal Marsden
- Industry Statistics: Q1 2011
- Young Mover: Ria Compton of Basil Fry
- New BAR Affliate: Cobia tax and
employment advisors
Commercial Moving Group News 32-35
- CMOTY fnalists profles
- CMG Golf Tournament
- Ingrams Removers and Storers
- CMG Training Update
Overseas Group News 36
- DT Moving
- Elite Moving Systems
Training News 38-39
- Train the Trainer programme
European News 40
- Navigating Low Emission Zones
- IRU criticises EU transport plans
- New EU transport licensing rules
Competition 46
People News 53
- John Mason International
Diary Dates 56
Memberships 57
BAR Member Services 58
- Product of the month
- History Retraced - BAR Services
Letters 66
07

20
44
12
The Internets share of total media
consumption is growing, and for a B2B
service like we offer it is imperative that
we invest in this area for new business
and brand recognition.
RichardOSullivanofRussellFewins

- Tachographs and drivers hours
- AMC Removals
- New International Associate:
Dasa International Movers
- Employing agency workers
- Positive action risks negative
consequences
- Online marketing for removals
and storage companies
- Wake up and smell the cookies
- Grace Removals: Amazing Grace
- B. L. Williams International in
Jamaica
Features 42-55
Removals & Storage May 2011
BAR News
Editorial
Contributions on all aspects of the removals and storage
industry are welcome, together with photographs if
appropriate.
Please contact the Managing Editor, Louise Gale on:
Tel: 020 848 100
Email: rands-editorial@bar.co.uk
Deadlines: The deadline for all article submissions for
the June 2011 issue of R&S is th May.
Advertising
For all enquiries and bookings, please contact
Steve Pearce on:
Tel: 0117 330 8370
Email: rands-advertising@bar.co.uk
Deadlines: The booking deadline for all display
advertisements for the June 2011 issue of R&S is
12th May.

Subscriptions
Removals & Storage is subscribed to by members of the
British Association of Removers in the UK and Overseas.
Current annual subscription is 48.00 in the UK and
72.00 overseas. Additional subscriptions are available
from BAR (see contact details to the left).
Registered as a magazine The British Association of
Removers 2011. ISSN 0034-42
All rights reserved. No part of this publication may be scanned,
reproduced, stored in a retrieval system or transmitted in part or whole
in any form or by any means (electronic, mechanical, photocopying,
recording or otherwise) without the prior written permission of the
British Association of Removers.
Opinions expressed in Removals & Storage are not necessarily those
of the publisher, British Association of Removers. The description of a
product or service in this publication does not constitute endorsement
by the publisher. The publisher does not accept any responsibility for
any claims by advertisers. The articles in this publication are for general
information only and are not intended to be advice to any specifc
person. Readers are recommended to seek professional advice before
taking or refraining from taking any action on the basis of the contents
of any article in this publication.
The British Association of Removers
Tel: 01923 99 480
Fax: 01923 99 481
Email: info@bar.co.uk
Tangent House, 2 Exchange Road, Watford,
Hertfordshire WD18 OTG
President: Reg Hackworthy
Director General: Stephen Vickers
Company Secretary: James Falkner
Removals & Storage is designed on behalf of
The British Association of Removers by:
Rubicon Marketing Ltd.
Tel: 0117 330 8370
Email: steve@rubiconmarketing.net
Article submission: 5th of the month preceding publication
Booking of display adverts: 10th of the month preceding publication
Booking of classifed adverts: 10th of the month preceding publication
Booking of trade adverts: 10th of the month preceding publication
Artwork for adverts: 15th of the month preceding publication
Copy and advertising deadlines 2011 for future issues of R&S magazine
News
FROM WATFORD
T
he fve fnalists for the Domestic
Mover of the Year competition
and the three fnalists for the
Commercial Mover of the Year
competition have now been identifed
after an exhaustive process of
investigation and inspection. The
standard of the entries has been very
impressive and the process of whittling
these down to the identifed fnalists has
been a diffcult one. Profles of the
fnalists in both competitions can be
found on pages 17 and 32, and the
worthy winners will be announced at the
Gala Dinner of the 2011 Annual
Conference being held at the Renaissance
Hotel in Manchester on 14 May. A
signifcant part of the Conference will be
the Question and Answers session which
will be held after lunch on Friday 13th.
Those Members present will be able to
put their questions direct to the Board of
Directors in Open Forum, and debate
the burning issues of the day.
At their meeting on April, the Board of
Directors considered a report from the
Governance Review Committee, which
comprised members of the Board and a
number of past BAR Presidents), on the
impact and effect of the original review
of the governance of the Association
which took place in 2007 and 2008. This
led, amongst other innovations, to the
introduction of Directly Elected Directors
to the Board. This new wide ranging
review of the review, concluded that a
great deal had been achieved in the
process, with more to do of course (these
things by their nature never stand still)
and a report on the fndings of the
Governance Review Committee will be
made at the Annual Conference. A full
report will also appear in next months
R&S.
The Government is reviewing what has
become known as the Consumer
Landscape, and a wide-ranging
consultation on all aspects of consumer
protection is to commence in June. What
will be the impact of this review on the
future of the Offce of Fair Trading is as
yet unclear, but BAR are actively
participating in the consultation and
working with other Associations and
stakeholders to ensure the future of the
Consumer Codes Approval Scheme as a
leading consumer protection tool, which
provides BAR Members with that valuable
unique selling point in the removals
industry.
The Department for Transport is
conducting a consultation on the
question of larger trailers. The DfT
consultation canvasses views on
permitting the lengthening of trailers by 1
or 2.0 metres, and increasing maximum
truck length to 18.7 metres, linking such
changes to active steering. This is a
complex issue as the European
Commission has sought to limit the
height of new trucks to 4 metres. More
details on this subject can be found on
page 10. As always, these consultations
are important and Members are
encouraged to make their views known.
Contact Details:
Industry News
7
Think Small, CBI tells
Government
TheConfederationofBritishIndustryiscallingontheGovernmentto
thinksmallfrst,bytacklingregulationthatispreventingprivateand
family-ownedbusinessesfromgrowingtheirbusinesses.
New funding to tackle potholes
M
anyBARmemberswillhavealreadynoticed
thatthesevereweatherattheendof2010
hasleftalargenumberoflocalroadsina
poorcondition.Thecountryseemstobesufferingfrom
aplagueofpotholes,formedwhenwaterfreezesin
smallcracksintheroad,andthenexpandsintoalarger
cavity.
TheGovernmenthasnowwokenuptotheproblems
thatthepotholesarecausingmotorists,andisgiving
localcouncilsinEnglandmorethan100millionof
extrafundingtospendonrepairingpotholes.
Everylocalauthorityhasaresponsibilitytoproperly
maintaintheirroads,includingplanningwinter
resiliencemeasures,butthisexceptionalweatherhas
causedsignifcantadditionaldamage.
Millionsofmotoristsacrossthecountryhavetheir
dailydrivesruinedbypotholes.Andtheawfulwinter
weatherwehadthisyearisonlygoingtomakethat
problemworse,accordingtoTransportSecretaryPhilip
Hammond.
Tomakesurethatcouncilsareabletomakeuseof
thismoneyassoonaspossible,thefundswillbe
distributedtoEnglishlocalauthoritiesbasedonthe
amountandconditionoftheroadstheauthorityis
responsiblefor,ratherthancouncilsneedingtoapply
forthefunding.
S
mall and medium-sized frms (SMEs)
employ 13.6 million people across all
sectors of the UK economy. The
contribution of SMEs is going to be critical to
the economy, as it rebalances and moves away
from its dependence on fnancial services and
on the public sector.
In a new report, Think Small First, the CBI
highlighted the potential for small and medium-
sized frms to pick up the employment slack
from the public sector. Research shows that they
create two-thirds of all new jobs and are well
represented in regions where the public sector
predominates.
But with 60% of private and family-owned
frms citing employment regulation as a barrier
to job creation, the CBI says the Government
has to recognise the disproportionate impact
some regulation has on smaller frms, given
their limited human resources capacity, and the
informal nature of employment relations.
Smaller frms are job-creation dynamos,
CBI Director-General John Cridland said. The
Government must think small frst by tackling
regulation which distracts them from growing
the business and creating jobs.
Much employment law fails to recognise
that private and family-run frms dont have
dedicated human resource teams and tend to
manage staff in an informal way.
As well as reiterating its call to extend the
unfair dismissal qualifying period to two years
(see R&S April 2011), the CBIs proposals
include:
speeding up the tribunals system
providing clear guidance in the absence of a
default retirement age
introducing the right to an annual review of
fexible working and to agree a return date
with an employee going on maternity leave.
Santa Fe buys
Interdean,
Europes leading
relocations
company
S
anta Fe has entered into an
agreement to acquire Interdean,
Europes leading moving and
relocation services company.
Headquartered in London, Interdean offers
relocation and move management services
from a total of 48 offces with 1,200
employees in 35 countries across Western
and Eastern Europe, Russia and Central
Asia.
The addition of Interdean to the Santa
Fe Group marks an important milestone
and the Group believes it will greatly
beneft its customers and trade partners.
The collective company will offer
professional moving, relocation, and
records management services through 120
offces in 50 countries. Santa Fes 3,150
dedicated professionals are currently
servicing approximately 100,000
relocations each year.
Combining Interdeans extensive
network with the existing Santa Fe and
Wridgways networks throughout Asia-
Pacifc and the Middle East provides a
single source solution to customers and
partners across three continents.
Santa Fe and Interdean have been close
partners for a number of years and already
exchange a considerable amount of
reciprocal business. The merger is
therefore seen as a natural ft and will add
value through increased effciency and
additional services with a pure focus on
serving clients.
In a statement issued on 27th April,
Santa Fe Group, including Interdean and
Wridgways, indicated it will continue to
grow and expand in line with the needs of
its clients. Further expansion will take
place in the Middle East and parts of Asia-
Pacifc where the group is currently not
present. The Santa Fe Group will not be
making any acquisitions in North America.
We are pleased about the agreement to
acquire Interdean which is a perfect
strategic ft for Santa Fe said Lars
Iversen, CEO of Santa Fe Group. From
years of close collaboration we know
Interdean as a professional organization
with whom we share a sense of quality and
dedication to outstanding customer
service. As the European market leader,
Interdean has a large portfolio of blue-chip
organizations as customers which will
signifcantly strengthen our position as a
leading moving, relocation and records
management services organization on a
global scale outside of North America.
Industry News
8
I
n addition, frms with fewer than 250
workers will be exempt from rules entitling
employees to the right to request time off for
training.
Speaking at the annual conference of the
Federation of Small Business, Mr. Prisk added
that there are also plans to reverse regulations
that allow parents with children aged under 17
the right to ask to work fexible hours.
According to John Walker, the FSBs national
chairman, FSB research shows that 27 per cent
of businesses said increased regulation created
diffculties in expanding their business and 33
per cent said regulation is the biggest potential
obstacle to growth.
We have long been calling for a moratorium
on the introduction of all new employment
regulations for all businesses for at least a year,
so it is welcome news that the Government is
putting this in place for micro frms. For the
next three years, it will give those micro frms
the confdence and stability they need to employ
more staff without the worry of constant
changes in employment law.
The Government should now consider
extending the moratorium to all small and
medium- sized enterprises and include all
regulations due in April, if it truly wants to
create an environment for small businesses to
grow and for budding entrepreneurs to set up in
business.
Small businesses are fexible by their very
nature - 27 per cent of small frms offer fexible
working to all their staff. The FSB believes that
it is common sense that the Government has
axed plans to extend fexible working to parents
with children aged under 17.
For more information, contact Wellers
Chartered Accountants. by clicking onto
www.wellersaccountants.co.uk.
Government to slash
red tape for small
companies
Somebrightnewsforsmallercompaniesinourindustry:business
ministerMarkPriskhasannouncedthatfrmswithfewerthanten
employeesaretobeneftfromathree-yearmoratoriumonnew
domesticregulations.
Workplace
pensions
deadlines
T
he Coalition Government is shaking
up the world of workplace pensions,
and from next year employers are
going to have to comply with a whole new
set of duties.
Because currently many workers do not
apply to join their employers pension
scheme, and miss out on the benefts, it will
soon be compulsory for employers to enrol
employees into these schemes and make
contributions.
The move, which is designed to ensure
that workers have access to greater
retirement savings, could have a signifcant
impact on total remuneration costs.
From 1 October 2012, the largest
employers are going to have to enrol
eligible workers into a qualifying
workplace pension arrangement. Eligible
workers are those employees aged between
22 and state pension age who are earning
more than the income tax personal
allowance (currently 7,475).
For smaller companies, there is a four-
year schedule for when the new duties will
be phased in, based mainly on PAYE size,
until the transition is completed in October
2016.
Employers will have to choose which
scheme they wish to adopt, and then either
make a minimum 3% contribution towards
a qualifying defned contribution scheme or
NEST (the National Employment Savings
Trust), or provide their employees with
membership of a defned beneft scheme.
Employers who do not have a pension
scheme in place will need to select one.
How much will employers have to pay
into their chosen defned contribution
scheme or into NEST? At the end of the
phasing in process, in October 2017, there
will be a minimum contribution of 8% of
qualifying earnings, of which employers
must pay 3%. From October 2012,
employers will have to pay a minimum of
1%. Workers will be able to opt out of any
scheme.
Regardless of the maths, these are some
major changes to how companies provide
workplace pensions, and employers need to
start preparing as soon as possible for the
new system.
First corporate manslaughter fne
T
hree years after the Corporate
Manslaughter and Corporate Homicide
Act came into force in April 2008, the
closely watched frst trial has now resulted in a
very substantial fne being imposed on the
defendant.
In February 2011, a jury at Winchester Crown
Court found Cotswold Geotechnical (Holdings)
Limited guilty of corporate manslaughter in the
frst conviction secured under the Act. In
sentencing, the Court fned Cotswold 385,000.
The case was brought against Cotswold
following the death of one of its employees,
Alexander Wright, in 2008. Mr. Wright was
undertaking an investigation into ground
conditions at the bottom of a 3.8m trench on a
building site.
Apparently the walls of the trench were not
supported and one wall collapsed, burying and
suffocating Mr Wright. The prosecution
successfully claimed that Cotswolds systems
were substantially defective, in that they had
failed to take all reasonably practicable steps to
protect their employee from an unsafe system of
work.
According to the solicitors Backhouse Jones,
the prosecution was based on Section 1 of the
Act and, in fnding Cotswold guilty, the jury
was satisfed that Cotswolds conduct caused
Mr. Wrights death and amounted to a gross
breach of their duty of care to him. And, that a
substantial reason for this was the way in which
Cotswolds management managed or organised
its activities.
Backhouse Jones notes that sentencing
guidelines indicate that fnes should start at
500,000 for corporate manslaughter, and it is
only the fact that Cotswold was such a small
company that prevented the fne being higher.
An additional prosecution for manslaughter was
brought against the sole director, Peter Eaton,
but the judge declared that he was too ill to
stand trial, and so only Cotswold have been
prosecuted to date.
Industry News
9
Pickfords launches
home contents
insurance website
Pickfordshaslaunchedawebsitethatallowspeopletocompare
homecontentsinsurance,whichtheywillshowtheircustomerswhen
movinghome.
Go green and
save NIC?
D
id you know that there is a tax
exemption which allows employers
to provide cycles and safety
equipment to employees as a tax-free
beneft? According to Wellers Accountants,
employers also beneft from National
Insurance contribution savings so a
company actually makes money on every
bike purchased.
Cyclescheme is part of the Governments
Green Transport Plan and it works by
employers effectively buying bikes or
safety equipment from selected independent
stores and then hiring them to the
employee. The employer can claim back
the applicable VAT and the employee can
repay the balance through a salary sacrifce
arrangement.
Christina Nawrocki of Wellers
Accountants comments: A salary sacrifce
is neither a deduction from salary nor a
charge on salary. The employee simply
agrees to accept a lower amount of salary,
usually in return for the employer providing
some kind of non-cash beneft. For
something like Cyclescheme there is a
specifc tax exemption so the employee can
receive the bike free of tax instead of
receiving salary on which tax and NIC
would be payable.
How it works
Based on a bike worth 500 over a period
of 12 months the employee could sacrifce
about 8 per week from their gross salary
and save around 25% on the market value
of the bike.
The employer will save secondary class 1
NICs on that part of the employees gross
salary sacrifced. The employee has the
option of buying the bike for a full market
value at the end of the hire period.
Christina adds: Employers can also save
money by encouraging employees to cycle
to meetings for which they are entitled to
claim 20p per business mile as opposed
to the usual 45p for cars up to 10,000
business miles.
For more information contact
Wellers on 0207 630 6665 or email
BAR@wellersaccountants.co.uk
T
he leading removals and storage company
has negotiated a range of discounts and
offers with insurance providers, and can
connect its customers to offers for home and
contents insurance, lettings property insurance
and vacant property insurance.
An insurance quoting engine has been created
on the Pickfords website. After customers log in
and fll out a simple form, it then searches for
the best deals negotiated by Pickfords.
Pickfords customers can also request a call from
an expert to discuss their particular
circumstances and requirements.
Russell Start, Managing Director, said:
Moving home is a great time to consider
reviewing your home contents insurance. We
know our customers assess the value of their
goods prior to moving home. We aim to make
the process as easy as possible, and to help our
customers save money and time, by connecting
them to some great offers that are not available
on the open market.
The insurance comparison website is
available at www.pickfords-insurance.co.uk
Freight levels still below peak
T
helatestglobalfreightdatacollectedbythe
InternationalTransportForumpaintan
uncertainpictureoftheeconomicrecovery.In
December2010,volumesofroad,rail,andseafreight
transportwerestill5to15percentshortoftheirpre-
crisispeak.
However,theITFsaysthatfreighttransportvolumes
arecontinuingtoimprove,especiallyforroadfreightin
theEUarea,withquarterlytonne-kmgrowthof1%for
Q1throughQ3of2010.
ThepictureforrailtransportintheEUislessbright,
withvolumesstill14%belowthepeakthatwas
reachedinthesecondquarterof2008.
Aircargohasfullyrecoveredfromthecrisis,butthe
latestdatashowslowergrowthandevendeclinesin
somemarkets.Whileair
cargohasfullyrecovered
fromthecrisis,external
tradeintonnesofgoods
movedbyairinthe
UnitedStateshasnow
fallenforfveconsecutive
months.BoththeEUandtheUnitedStatesexternal
tradebyairshowsslowergrowthordeclinesinnearly
allmarketsinthelastquarter2010,comparedwith
growthinthepreviousquarter.
Thenewdatadolittletoreducetheuncertainty,the
ITFsays,especiallywhenconsideredincombination
withtherisksposedbygeopoliticaleventsfortheglobal
economy.
Industry News
10
China Girl
I
ts hard to fnd anyone in the removals
business who doesnt like the challenge of
being on the road and fnding their way
around new destinations.
Now Tara Carmen Harvey, UK and
European Coordinator at Monarch Movers, is
taking this passion to a new extreme and all
for a good cause.
As Tara explains, in October this year she
will be trekking in China, by herself, to raise
funds for the Rainbow Trust, a charity for
children suffering from life threatening or
terminal illnesses. It will be the challenge of a
lifetime, she says. I am going to be in China
for ten days, walking up to seven hours a day
along the Great Wall, and sleeping in very
modest circumstances in farm houses, shacks
etc, all with complete strangers.
Tara has always been attracted by the culture
of the Far East. She holds a black belt in
Karate, and teaches the martial art in her spare
time.
But more importantly, as the mother of 3
healthy children, she knows just how lucky she
is, and wants to help those less fortunate than
herself.
As a parent I cannot imagine what it is like
to lose your child to a terminal illness, or to go
through the pain of not knowing what the
outcome is going to be if your child is very
poorly, Tara says. I wanted to do this purely
because the Rainbow Trust runs on voluntary
contributions. It is invaluable to the families,
as it pays for trained carers to go in and give
the family respite, and does the practical stuff
that money alone cannot do. This year, the
Rainbow Trust is celebrating its twenty-ffth
anniversary. The charity has now supported
thousands of families who have a child with a
life threatening or terminal illness. Although
she wont be fying to China until October, the
challenge of raising money for the Rainbow
Trust has already started. And this is where
removals companies can help out. Tara says
she will be wearing company branded t-shirts
along her trek, and taking pictures with her
wearing them in this spectacular setting, as a
way of saying thank you to her supporters.
To make it easier to donate, Tara has set up a
website, www.justgiving.com/Tara-Harvey,
with a minimum fee for sponsorship of
100.00. My target is 3000 by June,
Tara says, I am so grateful to any donation,
no matter how small - it all goes for helping
families who are less fortunate, so a big thank
you in advance to anybody who can help.
DfT consultation on
trailer length
TheDepartmentforTransport(DfT)hasbegunaconsultationwith
industryregardingthelengthoflargertrailers.
T
he size of a trailer has become an
increasingly controversial issue, in
particular in light of the EUs attempt to
limit new trucks to a height of 4 meters.
Currently discussion on trailer length is
focused on whether trailers should be
increased by either 1m or 2.05 meters. If the
latter option is selected this would increase
capacity by approximately 13 per cent.
The DfT is also looking at increasing the
length of trucks to 18.75 metres in order to
allow the development of safer, more
aerodynamic frontal designs. In addition to
allowing longer trailers, there are also
proposals linking these changes to some
form of active steering in order to improve
vehicle manoeuvrability.
The British International Freight Association
(BIFA) has indicated in a review of the
document that: it is clear that there is no
intention to increase the total weight of the
truck and load above the present 44 tonnes. Due
to the increased vehicle weight, the maximum
tonnage carried by the vehicle will be reduced.
These newer trucks will be more suitable for
carrying volumetric cargos, particularly those
destined for the high street.
There are two potential downsides associated
with the proposals under discussion namely:
(a) Tighter turning circles
(b) Greater vulnerability to cross winds
The paper supports the extension by 2.05
metres and on page 10 is actively canvassing
why people would buy and operate such trucks.
The other point that they wish to clarify is
anticipated demand for these vehicles and how
it would impact on the existing feet.
In order to sound out the views of interested
parties, the DfT has announced a consultation
regarding trailer lengths with industry.
For more information about the consultation
go to https://www.bar.co.uk/trade/MyBAR/
Resources/Consultation.aspx
The closing date for contributing to the
consultation is 21 June 2011.
Kidnapped!
T
wo staff members of Rogers Removals are
about to become reality TV stars, after a
meticulously planned heist in the
badlands of Essex.
Earlier this year, Objective Productions, the
producers of BBC programme The Real
Hustle, got in touch with Dennis Rogers to ask
for his cooperation in the stunt. Always happy
to oblige, Dennis selected two unwitting fall
guys for the job, Ali McGifford and Matt Blake,
and sent them off in a van full of expensive
television sets, apparently for delivery to a
warehouse in Essex.
On the way, what looked like a car accident
diverted Ali and Matt down a quiet country
lane. They hadnt gone too far before a group of
guys in protective clothing stopped the van, told
them they had entered a foot and mouth
quarantine zone, and ordered them out of the
vehicle. The Hustlers had struck.
The worst was yet to come. Although Matt
didnt want to hand over the van keys so that
the vehicle could be fumigated, he fnally
relented. Readers can imagine what happened
next. Sure enough, the van drove off, leaving
Matt and Ali shoeless in a feld, as their high
value load headed away into the distance.
Matt described the feeling he had as
absolutely terrible and completely shocking
when the penny dropped that the load had been
stolen, Dennis says. The chaps were fuming
and in the process of calling the police!
Its every removers worst nightmare. And the
air turned blue, until the Real Hustle team,
including actor Joe Swash, fnally revealed the
truth and put the hapless duo out of their misery.
Ali McGifford (L) and Matt Blake (R) with an unmasked
Joe Swash (centre)
Actor Joe Swash from the Real Hustle team in disguise
Tara Harvey (R) on her 40th with her parents
Industry News
11
Pickfords supports the NSPCC
PickfordsismakingabigmovetosupporttheNSPCCHelpline,by
printingtheHelplinenumberonthe1.2millioncartonsthatare
usedeachyearwhenPickfordscustomersmovehome.
FTA members
raise 50,000
for African
drivers
F
reight Transport Association
members have donated 50,000
to support the work of
international development charity
Transaid as part of their annual
membership renewals since January
2010.
This has enabled over 1400 drivers
in Africa to receive professional
training, helping to make roads and
communities safer.
FTA President Stewart Oades said
that by opting to donate a proportion
of their annual membership fee to
Transaid, FTA members have not
only shown an outstanding level of
generosity in these undeniably tough
times, but will help support Transaid
to do the exceptional work it does in
improving transport in those
developing countries where it is
literally a life or death issue.
In sub-Saharan Africa, road deaths
are the third biggest premature killer,
following HIV/AIDS and malaria.
In many parts of Africa, road
crashes occur at an alarming rate and
high numbers of fatalities result.
Many serious crashes involve
heavy goods vehicles or public
service vehicles, and Transaid is
working to create a safer operating
environment through the
development of commercial vehicle
driver training and qualifcations.
P
ickfords will put the number on its
removal boxes, reminding people that
wherever they live, if they are concerned
about the safety and welfare of a child, they can
call the free confdential helpline, 24 hours a
day, 7 days a week. Last year, over 68,000
people contacted the NSPCC Helpline.
Many of our customers retain our cartons
long after move day, and it made complete
sense to use this opportunity to raise awareness
of the Helpline in the home, said Russell Start,
Managing Director of Pickfords.
As John Cameron, the Head of NSPCC
Helpline said, moving house, whether just
around the corner or to the other end of the
country, means getting acquainted with new
neighbours and becoming part of a different
community. It is possible that people may see
something related to a childs wellbeing that
concerns them and want to talk it through with
an expert.
Russell Start, Managing Director of Pickfords (L) and Chris Cloke, Head of the Department of Child Protection and
Awareness at the NSPCC (R) with the new cartons carrying the Help Line message
Moving the Governor
R
epeat custom from a VIP is a special
move for any removal frm. White and
Company has just carried out the move
for the Lieutenant Governor of Guernsey, Sir
Fabian Malbon and his wife Lady Malbon,
back to Weymouth from the island, after over
fve years as the Queens offcial
representative.
Steve Hammer at White and Company says
that Sir Fabian was so pleased with the
service provided in the outbound move that he
used the company for the return back to the
mainland. The company used one 11 metre
vehicle and two staff, and crossed the Channel
on the Condor Clipper ferry.
Sir Fabian and Lady Malbon were very
popular fgures on Guernsey. A former Vice
Admiral in the Royal Navy, the governor left
the island in fne naval style, boarding a
lifeboat in St Peter Port Harbour for a transfer
to HMS Daring.
Industry News
12
New late fling penalties
from HMRC
N
ew late fling penalties from HMRC are
now in force. If you did not fle your tax
return on time last year there was a
penalty of 100 but that did not apply if there
was no tax payable. Now, the penalty will
apply whether there is any tax outstanding or
not.
Edward Parker of Wellers Accountants said:
There will be a 100 penalty for a late return;
after three months there will be an automatic
penalty of 10 per day (up to a maximum of
900); after 6 months there will be a further
penalty which is the greater of 5% of the tax
due or 300; and after 12 months there will be
another 5% or 300.
There will also be increased interest on late
payments - a penalty of 5% of the tax unpaid if
it is 30 days late, a further 5% if it is 6 months
late and further 5% if it is 12 months late.
Green
elephants seen
in Scotland
I
ts not often that removal frms
enjoy receiving parking fnes, but a
recent ticket has given Matt Purdie
& Sons some excellent free publicity
and all in a good cause.
The company is helping out the
elephant protection charity, the
Elephant Family, by transporting giant
green model elephants and dotting
them around Edinburgh, to publicise
the charitys message. Matt Purdie &
Sons moved the elephants from the
London warehouse of Cadogan Tate,
their partner on the job.
It was at the end of the move, as a
lorry unloaded a green elephant, that
an offcious traffc warden decided to
issue a parking ticket.
Luckily for Matt Purdie, a passer-by
was onhand to snap the photogenic
scene of the Matt Purdie lorry, the
traffc warden, and of course the green
elephants, and the story was soon
splashed across some of Scotlands
leading newspapers.
Whatever the fne, its been great
publicity for the elephants and for
Matt Purdie.
The sweet smell of success
T
he team at Movecorp have just completed
a move with an unusual and very valuable
load the worlds most expensive
perfume, Clive Christian.
Movecorp provided a specialist crew to move
the companys exhibition stand and exhibits
from the UK to Milan, and then on to
Dusseldorf in Germany, before returning back
to the UK.
James Tennant at Movecorp explains that two
crew members were permanently stationed with
a high number of very fragile crated items and
exhibition stands during the two weeks of the
transport.
We were very relieved when the 2000 mile
trip was completed on time, and without a
single claim for damage, James says.
James underlines the fact that Clive Christian
chose Movecorp over other companies not just
on price, but on the level of service provided.
This is an excellent message for all the
companies in our business, he says. During
the harder times, reducing rates does not always
work in your favour, while rewarding staff goes
a very long way in customer service and repeat
business.
So pleased were Clive Christian with the
service provided by the Movecorp team that
they wrote a letter of thanks to James
commending the work of everyone involved in
the move, saying of drivers James Lawrie and
Steph Seddon that: They are both a credit to
your company and deserve recognition for the
outstanding way they represented you over the
two weeks we were with them.
Industry News
14
C
onsultants KPMG are expecting an
increase in mergers and acquisitions
activity in the transport and logistics
sector, as many companies look for the
economies of scale achieved by making an
acquisition.
After a period in which transport and
logistics companies have worked hard to
restructure their cost base, KPMG now
expects more strategic M&A deals, and a
return to higher valuations of companies
involved in deals. Consolidation is a
signifcant opportunity indeed necessity -
for many players in the sector, James
Stamp, partner in the UK frms transport
advisory group said. Having survived the
downturn and emerged leaner, many
companies will be switching their focus
externally again. This is helped by the fact
that the outlook for fnancing opportunities
started to brighten during 2010 and into
early 2011.
Key deals
In 2010, strategic M&A deals in the
sector included the acquisition of
Burlington Northern Santa Fe by Berkshire
Hathaway, the takeover of Arriva Plc by
Deutsche Bahn AG and the merger
between BA and Iberia. KPMG expects
this trend to continue in 2011.
In addition, the frst half of 2011 is
scheduled to see major IPOs of T&L
companies in the EMEA region, with the
shares in Hapag-Lloyd held by TUI
scheduled for IPO in the second quarter of
2011 and TNT N.V. planning to list its
express business, sometime around June
2011.
These transactions will set the tone for
further EMEA M&A activity in 2011,
representing a litmus test for current
attractiveness of T&L companies, KPMG
says. However, Mr. Stamp notes that the
potential for oil-price related shocks will
be of particular concern to the T&L sector,
along with more general concerns about
sovereign default, the strength of the global
recovery, and the imminent wave of debt
re-fnancing.
Increased M&A in transport
and logistics
Cross-border
trucking in Asia
A
s demand grows for road services to connect
countries across South East Asia and into China,
global logistics powerhouse Agility is expanding its
cross-border trucking operations in the region.
Customer demand for cross-border logistics in South
East Asia has been growing dramatically year-after-year,
as more manufacturers relocate to the region to take
advantage of the increasing connectivity and lower labour
and land costs, said Mike Gildea, Agilitys Chief
Executive Offcer of South East Asia. Agilitys integrated
trucking network provides shippers with an option to truck
directly to several major cities in South East Asia and
China, as well as direct connections to major airports and
ports in the region. According to Agility, the cross-border
trucking service provides a time and cost-effective
alternative to air and sea freight. We are discovering that
many customers fnd the door-to-door option provides the
optimum solution for their supply chain needs. For
example, we are regularly transporting time-sensitive
cargo from Thailand and Malaysia to Hong Kong for a
number of our customers, and other trade routes are also
proving very popular, Mr. Gildea said. Agility was
established in Kuwait in 1979, and by 2004 had become
the largest logistics provider in the Middle East. It now has
over 25,000 employees in more than 100 countries. Its
International Households Goods division manages more
than 10,000 international moves per year.
Industry News
1
Averageannualchangeinresidentialpropertyprices Pricechangebyregion
T
he Land Registry survey, which is based on
actual sale prices achieved and includes
nearly all sales in England and Wales,
whether the purchaser obtains a mortgage or pays
the full price in cash, gives the most accurate
overview of prices actually being paid, although
as it reports actual prices achieved its fgures lag
behind those produced by the Nationwide and
Halifax. By contrast the other authoritative
surveys CLG, Halifax and Nationwide cover
only house sales where the purchaser takes out a
mortgage. All three do however cover the UK as
a whole so their sample is broader but less
comprehensive than the picture offered by the
Land Registry.
The Land Registry reported that house prices
rose by 0.8 per cent in February 2011, bringing
the average price of a property in England and
Wales to 162,215.
Despite the monthly increase, the annual rate of
house price change, according to the Land
Registry stands at -1.7 per cent. This is the
second month in a row that has seen a negative
fgure. This is the largest fall since October 2009.
The number of recorded property transactions
decreased over the last 12 months, from an
average of 65,939 sales per month from October
to December 2009, to an average of 56,257 in the
same months in 2010.
The 0.8 per cent rise recorded by the Land
Registry masks signifcant regional variations
with prices only actually rising in London (with
an annual rise of 3.2 per cent) and the East (rising
annually by 1 per cent) with the rest of the
country recording falls.
Nationwide, which covers the whole of the UK
and is based on a sample of loans issued in any
given month, reported that prices rose by 0.5 per
cent in March, bringing the average house price
to 164,751 and prices 0.1 per cent higher than
they were a year ago. Commenting on the
fgures, Robert Gardner, Nationwides Chief
Economist, said: With the economic recovery
expected to remain sluggish, the most likely
outcome is that the property market will follow
suit, with low transaction levels and prices
moving sideways or modestly lower through
2011.
Halifax, which also covers the entire UK, but
bases its index on a sample of each lenders own
loans each month, reported that prices rose 0.1
per cent in March, bringing the average house
price to 162,912. Halifax reports that prices fell
by 0.6 per cent in the quarter to the end of March,
and is standing by its forecast that there will be a
2 per cent decrease in house prices in 2011.
Government fgures released by Communities
and Local Government (CLG) in February,
which cover the whole of the UK and are based
on a sample of data supplied by the Council of
Mortgage Lenders, revealed that in February
2010 UK house prices increased by 0.7 per cent
over the year and increased by 0.3 per cent over
the month (seasonally adjusted).The average
mix-adjusted UK house price was 204,164 (not
seasonally adjusted). Average house prices were
0.3 per cent lower over the quarter to February,
compared to a quarterly decrease of 0.7 per cent
over the quarter to November (seasonally
adjusted). Average prices increased during the
year in England (1 per cent) and Scotland (0.7
per cent), but were lower in Wales (-2.5 per cent)
and Northern Ireland (-10.8 per cent).
House prices rose in February & March
HousepricestatisticscontinuetogiveamixedpictureofthestateofthepropertymarketinBritain,with
pricesrisingslightlyinLondonandtheEast,andfallinginmostotherpartsofthecountry.
S
o
u
r
c
e
:
t
h
e
L
a
n
d
R
e
g
i
s
t
r
y
May 2011 Removals & Storage 17
BAR News
Domestic
Mover of the
Year 2011
M
. J. Christophers and Son is a
family-owned frm in its third
generation located on the north
coast of picturesque Cornwall.
The frm operates a purpose-built feet of
vehicles from its two containerised
warehouses and is proud to have held the
Quality Standard BS EN 12522 since it was
introduced.
M. J. Christophers and Son offer a wide
range of services, primarily domestic
removals and storage within the UK, in
addition to European and Overseas
removals. With its South-Western location
the frm offers trade assistance to fellow
BAR members.
The companys long-standing staff are
loyal, dedicated and committed to
providing a high quality service from
enquiries through to completed removals.
They continuously strive to maintain and
improve standards, and provide a personal
and professional service every time, which
is refected through comments in the frms
quality questionnaires, the Certifcate of
Merit awarded last year, and the accolade
of being a fnalist this year.
Location: Newquay,
Cornwall
Principal: Mike Christophers
Employees: 10
Number of vehicles: 6
Warehouse(s) size: 10,000ft
Britannia Lanes
of Somerset
and Bristol

B
ritannia Lanes of Somerset and
Bristol is the smallest branch of the
family-owned business known as
Britannia Lanes.
The depot started in 2000 with just 2 vans
in a tiny rented warehouse in Taunton and
has built over the years to what they have
now in Bridgwater.
Being fnalist for the second year running
in the DMOTY competition is a tribute to
the effort, training, ability, investment and
dedication of all the staff at Britannia Lanes
of Somerset and Bristol and Principals
Maria and Angus Russell recognise that this
is a team effort.
Britannia Lanes holds the Kite Mark for
domestic moving and also specialise in
storing, shipping, self storage and now self
drive - basically every service directly
associated with physically moving your
precious belongings and still fnd time to
get involved with the community.
Location: Bridgwater,
Somerset
Principals: Maria and
Angus Russell
Employees: 15
No of Vehicles: 6
Warehouse(s) size: 8,000ft
M.J.
Christophers
and Sons

C
ongratulations to the following BAR
Member companies who have
successfully qualifed as fnalists for the
Domestic Mover of the Year 2011.
Britannia Lanes of Somerset & Bristol
M J Christophers & Son Newquay
Maidmans Removals & Storage
Bournemouth
Reddaways Removals Ltd
Okehampton
Richard Healey Removals Ltd Beith
Certifcate of Merit
Well done to the following companies who will
be presented with a Certifcate of Merit:
Britannia Anchor Removals Ltd
Manchester
Greens Removals & Storage Ltd
Stowmarket
Matt Purdie & Sons Ltd Blackburn,
West Lothian
Matt Purdie & Sons Ltd
Kilmarnock Removals
Osbornes Removals & Storage
(Group) Ltd Manchester

Who will become the next Domestic Mover of
the Year? Find out at the BAR Conference on
Saturday 14th May 2011 where the winner will
be announced. Good Luck to all of this years
DMOTY fnalists!
Donationofaprize
2011-12
DOMESTIC
MOVER OF
THE YEAR
2011-12
DOMESTIC
MOVER OF
THE YEAR
Removals & Storage May 2011 18
BAR News
R
eddaways Removals is a family
business, founded in 1935. Based in
the heart of rural Devon, the frms
feet of vehicles is tailored to suit the
narrow roads and lanes of the area, but is
equally equipped for large long distance
removals.
Reddaways offers a range of high quality
services; as well as removals within the UK
and Europe the company also offers
worldwide shipping, containerised storage,
self-storage, and of course an exceptional
packing service.
The frm continually aims to raise the
standards of the services it offers, through
regular staff training, customer feedback
and effcient methods of operation. Being a
fnalist for the third year is testament to the
superb effort of Reddaways hardworking,
loyal staff who constantly deliver a frst
class service to customers.
Location: South Zeal, Devon
Principals: Geoff & Mike Clinch
Employees: 10
Number of Vehicles: 9
Warehouse size: 12,000 ft
Maidmans

M
aidmans, based in Bournemouth,
Dorset, has been in operation for
32 years and is still developing
and growing. The company endeavours to
continue to be the best at putting its
customers at ease and provides a quality
service from all team members, which is
emphasised by ongoing training, a large
feet of clean and fully maintained vehicles
and strong quality control in all aspects of
the business (and the certifcation to prove
it). Being recognised as the frst company
in the UK to gain all three BSI quality
standards relating to the removals industry
emphasises Maidmans commitment to
high standards and is a testament to the
companys ongoing hard work.
Services offered include domestic and
commercial removals, archive and
document storage and a secure shredding
service. To be recognised as a fnalist in the
2011 BAR Domestic Mover of the Year
recognises the effort and hard work from all
team members and Maidmans professional
attitude.
Location: Bournemouth,
Dorset
Principal: Brian Maidman
Employees: 18
Warehouse Size: 20,000ft
Reddaways
Removals Ltd
R
ichard Healey Removals Ltd is a
family run business that has been
providing quality and reliable
removal and storage services since 1965.
The frm prides itself on delivering a
professional, friendly and stress free
moving experience, whether carrying out
domestic or commercial moves, locally,
nationally or internationally.
Richard Healey Removals holds two
quality standards - BS EN 12522 and BS
8522 - and believes that its highly - trained
dedicated staff are its business.
The frm provides a full range of removal
and storage services for every type of
client, providing excellent service while
retaining that personal touch as the
feedback it gets on Referenceline
demonstrates.
You dont move home or offce
everyday Youll be happy we do.
Location: Beith, Ayrshire
Principals: Richard Healey Snr,
Richard Healey Jnr,
Georgina Berry
Employees: 14
Warehouse Size: 22,000ft
Richard
Healey
Removals Ltd

2011-12
DOMESTIC
MOVER OF
THE YEAR
2011-12
DOMESTIC
MOVER OF
THE YEAR
2011-12
DOMESTIC
MOVER OF
THE YEAR
BAR News
BAR News

A
imed at 14 to 16 year olds, the Made in
China programme will follow the
process of transporting MP3 players
from where they are made, in China, to where
they are sold in the UK.
By taking a practical example teenagers can
identify with, Made in China introduces
students, teachers and careers advisers to the
world of logistics, and as a result it is hoped
that thousands of young people from across
the UK will be able to learn about the logistics
supply chain through their maths lessons and
what the programme calls enterprise events.
The enterprise activity, called Logistics in
Action, is also based on the MP3 story, and
involves students in a day-long challenge
where they work in teams to tender for the
collection, transport and delivery of 90,000
MP3 players. During the day, students form
their own logistics company, take on industry-
related job roles and try to win a contract from
Megastore World Music, to transport MP3
players by air and by sea from China to the
UK.
The fnal aspect of Made in China is the
careers area, which provides young people, via
case studies, with an understanding of the
range of careers available in logistics which
is estimated to employ over 2.3 million people
whether in manufacturers, retailers or logistics
companies and how to get started.
Dr Mick Jackson, Chief Executive of Skills
for Logistics which manages the programme
said: Logistics itself is a highly sophisticated,
complex and exciting process and we hope that
Made in China will not only provide a
fascinating exercise in itself but might even
open up the prospect of a potential career in
the sector by some students.
The programme is free to use and can be
found at www.MadeinChinaresources.co.uk.
Made in China: teaching logistics in
our schools
TheRoadHaulageandDistributionTrainingCouncilisfundinganinterestingapproachtosupportingmaths
andbusinessintheclassroom
BAR and
SOCA tie up
B
AR has met with SOCA,
the Serious Organised
Crime Agency, in order to
explore how the Agency can help
BAR members steer clear of the
problems associated with
criminals smuggling people or
drugs via members removal vans.
BAR and SOCA are in the
process of formalising a
relationship to help foster
communication and crime
prevention with the removals
industry, and SOCA will attend
and speak at the Annual
Conference in Manchester.
Every month Removals & Storage includes a number
of feature items. These are planned well in advance
to allow members of and suppliers to the industry to
join in.
Please contact Andy or Louise at Analytica
Communications on: 0208 458 5100 or e-mail: rands-
editorial@bar.co.uk
Feature Schedule 2011

BAR News
BAR News
N
ew BAR affliate Cobia provides the
sort of expert advice that until now was
often available only to large corporates
that could afford to use one of the Big Four
accountancy frms. Cobia helps companies of
all sizes with meeting their various reporting
and deducting obligations, minimising risks,
costs and inconvenience, and maximising any
opportunities available.
Cobia was established in 2008 by a team that
aspired to combine the high quality of ideas
and opportunities of a Big Four frm, but with
the fexibility, lower costs and collaborative
attitude of smaller consultancies. The
companys people include personnel from HM
Revenue & Customs and the Big Four, so that
the personal, bespoke service provided by
Cobia comes from a very experienced and
knowledgeable team.
By engaging with Cobia, your business will
beneft from the high quality advice and
assistance that traditionally would only be
available to large corporate frms,
Commercial Director James Doyle (pictured)
says.
Importantly, Cobia ensures that the costs
charged to clients are self-funding, with the tax
effciencies that the frm introduces paying for
the service. Cobia says that there are no up-
front costs for any meetings and consultations.
The companys current clients range from
FTSE 250 plcs to small owner-managed
businesses with 20 employees.
So just how can Cobia fnd these tax
savings? The company pinpoints Travel and
Subsistence planning as one service in
particular that can provide a signifcant and
immediate cost saving to employers. Cobia has
helped over ffty companies to improve their
bottom line with the implementation of travel
and subsistence planning, enabling SMEs to
save over 300,000 per year.
In 2009, Cobia worked with the security
division of a FTSE 250 support services
business. The company was keen to introduce
a managed process for the reimbursement of
business expenses to their staff, without this
detracting from their day-to-day operations.
Such was the success of Cobias solution that
it has since broadened its relationship with this
client into more technical tax and HR areas.
Cobia has been able to identify key
opportunities for removals companies, James
says. Cobia has identifed that the
implementation of travel and subsistence
(T&S) arrangements represents signifcant cost
savings for the removals sector.
T&S planning can be effective where any
organisation has a mobile workforce incurring
regular business related travel and subsistence
expenses such as removal workers, security
guards and engineers.
In addition, the cost of fuel represents
another opportunity for tax planning that
Cobia is looking forward to analysing and
discussing with companies in the removals
industry.
Meanwhile, in the employment area, Cobia
has been successful in implementing and
managing solutions for companies of all sizes.
The myriad of employment tax compliance
requirements has become an increasingly
complex issue in recent years, James says.
Cobia can take care of any or all aspects of
your employment tax compliance work,
allowing you to focus your valuable resources
on your core business. We provide a fexible,
effcient and individually tailored service,
which offers value for money, whilst preparing
your end of year reporting, deduction and tax
computations quickly and accurately.
According to Cobia, employment tax
planning can often deliver increases in take
home pay for employees whilst reducing the
employers costs. Although employment costs
often represent the highest expense for any
business, many employers are still unaware of
the opportunities for instant cost savings that
are available, savings that Cobia can now help
unlock in the removals industry.
Cobia has been able
to identify key
opportunities for
removals companies.
Cobia has identifed
that the
implementation of
travel and
subsistence (T&S)
arrangements
represents signifcant
cost savings for the
removals sector.
James Doyle,
Commercial Director,
Cobia
Profle: Cobia,
expert advice
on tax and
employment
Navigatingtax,employmentandcomplianceobligationsisnolonger
justaquestionoffllingintherightpaperworkintherighttime.
Choosingthebestoptioncanhavefar-reachingconsequencesfor
companiescostsandcompetitiveness.
BAR News - Affliate Profle
BAR News
T
he frst three months of this year for UK
Domestic moves were not as positive
compared to 2010. March 2011 showed
a signifcant decrease of approximately 9%
compared to March 2010, however Q1 months
results show an average of just 5.74%
decrease. (Figure 1)
The National Association of Estate Agents
(NAEA) however have conversely reported
encouraging signs for the UK housing market
for early 2011 although they acknowledge
their fgures are also not as positive as 12
months previous; The NAEA market report
for January showed gains across both supply
and demand for housing compared with
December, although this remains in line with
fgures from the same time last year. The
number of people registering with estate
agents to buy property improved from an
average of 227 in December to 252 in January.
However this is still down on January 2010s
fgure of 291. Michael Jones, President of the
NAEA, said: It is encouraging to see activity
levels begin to increase following the
downturn we saw in December where bad
weather and the Christmas festivities kept
many house hunters away. However, when
compared with our report from this time last
year, the market is still showing signs of
consumer reluctance. Macro-economic issues
such as the VAT rise and interest rate pressures
continue to put many people off searching for
property. The number of staff employed
increased slightly by nearly 2% (Figure 2) over
the frst 3 months of 2011 compared to 2010.
The month of March proved to be the most
favourable month with an increase of 3.49%.
The number of vehicles in use also increased
slightly by 1.4% (Figure 3) over the frst 3
Industry Statistics:
January 2010/11 March 2010/11 (Q1)

BARcontinuetoanalyseindustrydatabasedonsurveyscompletedbyMembercompanies.Themost
recentdataallowsustocompareQ1(JanuarytoMarch)from2011to2010bymonth.Thefndingsareas
follows:
Figure 1: Moves within the UK
-0.00%
-2.00%
-4.00%
-6.00%
-8.00%
-10.00%
Jan
-1.39% Feb
Feb
-5.17%
Mar
-8.87%
YTD
-5.74%
Jan
-0.42%
-1.65%
Mar
6.20%
YTD
1.38%
2011 compared to 2010 by month
Figure 2: Staff Employed
4.00%
3.00%
2.00%
1.00%
0.00%
Feb
1.13.%
Mar
3.49%
YTD
1.71%
Jan
0.67%
Figure 3: Vehicles in use
8.00%
6.00%
4.00%
2.00%
0.00%
-2.00%
-4.00%
Figure 4: Moves to European countries
50.00%
60.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Figure 5: Moves to Overseas (non-European countries)
Feb
Jan
54.84%
36.84%
Mar
12.00%
YTD
36.09%
30.00%
40.00%
20.00%
10.00%
0.00%
-10.00%
-20.00%
Feb
Jan
32.56%
-4.26%
Mar
-9.43%
YTD
7.69%
BAR News
months of 2011 compared to 2010. Once
again the month of March proved to be the
most favourable month with an increase of
approximately 6%.
Moves to European countries in Q1 2011
compared to 2010 by month have been
signifcant to say the least, with a considerable
55% increase in January, 37% in February and
12% in March. (Figure 4)
The top European removal destination for
Q1 2010 was France followed by Spain and
then Germany.
The top European removal destination for
Q1 2011 was France followed by Germany
and then Spain.
Moves to Overseas (non-European)
countries in Q1 2011 compared to 2010 by
month have been rather erratic. January saw a
large increase of almost 33% followed by a
rather less dramatic increase of approximately
4% in February. Continuing this trend, March
2011 fared worse with a drop of -9.43%.
(Figure 5)
The top Overseas (non-European) removal
destination for Q1 2010 was Australia
followed by USA and then New Zealand.
The top Overseas (non-European) removal
destination for Q1 2011 was New Zealand
followed by Australia and then the USA.
In summary and as previous statistics reveal,
the UK removals industry continues to be an
inconsistent market with peaks and troughs
from one month to the next. The UK domestic
removals market also appears to be the most
adversely affected in comparison to Overseas
moves (be it European or non-European
destinations). With the governments austerity
measures frmly underway in the UK, most
notably a reduction in benefts and increases in
taxes and coupled with increases in fuel prices
these factors will surely effect the number of
people moving property for the forthcoming
months ahead. Lets hope that the reputation
of BAR Members somewhat negates these
diffculties.
BAR would like to thank those
members who have participated in
the industry surveys.
Take part in the new BAR industry
incentive scheme, rewarding
Members who participate in all 12
consecutive surveys! Look out for the
frst email this month which will
contain a link to the online survey.
These surveys will run monthly to
cover the trading periods from April
2011 to March 2012.

For more information, please
contact the Commercial Department:
commercial@bar.co.uk or call
01923 699 483.
Pleasenoteallinformationreceivedisaggregated
andtreatedinthestrictestofconfdence.
BAR News
T
reating over 40,000 patients a year, The
Royal Marsden is a world-leading cancer
centre specialising in diagnosis,
treatment, care, education and research. So
what made BAR Services want to become
involved in this particular fundraising event?
Many members will not be aware but three
years ago, at only 33 years of age, BAR
Services Financial Controller Ali Cowie was
diagnosed with breast cancer. Whilst fghting
her own very brave battle, under treatment at
the Royal Marsden, Ali and her sister Nicki
(also a BAR Services employee!) spent much
of their time at the Marsden with both of their
parents also being diagnosed with cancer. You
will be pleased to know that after amazing

treatment and care under the staff at the Royal
Marsden, Alis treatment has been successful
so understandably Ali, Nicki and the girls at
BAR Services wanted to show their thanks for
the incredible work they do. They have all
been touched by people who have won and
lost their fght with cancer.
Deely-boppers and bananas
Training started in earnest in the New Year
with a weekly eight-mile walk. Members will
be impressed to learn that no pubs were
included in the training route but plenty of
blister protection was needed in the early days.
The day of the walk began with an early 6.30
am start (it was the Sunday the clocks sprung
forward so 5.30am real time!). Armed with
pink deely-boppers, water, Deep heat and
bananas, the girls started their walk at the
Royal Marsden site in Chelsea, London. The
walk took them from the Fulham Road,
through Wimbledon Common and Non-Such
Park eventually ending up in the Marsden site
in Sutton. All of the girls have said that it was
an amazing, fun and emotional day. It was
great to be walking with people who had
survived their illness and see so many people
being positive and supportive says Jane
Shaw, Project Manager, BAR Services. The
wonderful atmosphere got us to the fnish line.
Being overtaken by a 6ft duck at one point
spurred us on but most humbling was walking
with Andrews Army. Andrews Army
was a family of twenty walking in aid of the
Marsden who are currently treating their
young son Andrew. Andrews young brothers
and baby sister (complete with buggy!) joined
the family. All in all, a brilliant day and so far
we have managed to raise over 1,000.

BAR Services fundraising
The girls want to thank those of you who have
already kindly donated but also let you know
that you can still sponsor them for the next
three months by logging on to www.
justgiving.com/Janey-Shaw - it is a simple
process and any small donation will be greatly
received.
The girls have all agreed that The Royal
Marsden March was such a great event to be
involved in so the 2012 event is a must (a
choice of fancy dress is being discussed for
next year so any suggestions are welcome!)
For this year, Miranda and Ali are already in
training for a half marathon which will take
place in Amsterdam on 16th October 2011.
This will be an amazing achievement and all
monies raised will again be in aid of The
Royal Marsden. Please help BAR Services
raise the 1000 target for this event by
donating via www.justgiving.com/Ali-
Miranda.
BAR Services girls walk for
Royal Marsden
AbeautifulsunnydayinMarchsawthousandsofwalkersgathertoraisethousandsofpoundsfortheRoyal
MarsdenCancerCharity.Amongstthe2,000peoplewalkingthe14mileswereBARServicesgirlsAli,
Miranda,NickiandJaney
Miranda and Ali being overtaken by a large and very
competitive duck!
Nicki and Miranda on Chelsea Bridge , only 10 miles
to go girls!
Nicki, Miranda and Ali stretch out after their 14 mile march
BAR News

R
ia says it wasnt long into the flm
studies course at Sheffeld Hallam
University before she decided that
analysing classic flms wasnt for her. I
quickly left the course and ended up
graduating from university with a degree in
Business and Finance in 2004. And after a
couple of small roles elsewhere, it didnt
take her long to land the part of account
executive at specialist insurance broker
Basil Fry, where she has been since January
2005.
By the standards of todays young, thats
a long time to stay with one employer, and
that is tribute to the efforts that Basil Fry
has made to help Ria develop in her career.
They have really helped me to develop my
insurance knowledge, Ria says, with lots
of in-house training, and also sponsoring
me through various Chartered Insurance
Institute examinations.
So far, Ria has achieved Certifcate CII
status and is currently studying towards her
Diploma level qualifcation, with the full
support of Basil Fry.
Theres a lot that other companies in our
business could learn from Basil Frys
enlightened approach to the continuous
development of its employees, as it keeps
staff motivated, interested, eager to learn,
and less likely to leave. That makes for
better relationships with customers and
suppliers, and a better atmosphere at the
workplace.
Overall, Ria believes that the industry is
moving at a good pace into the future.
Technologies are changing, customers
expectations are increasing, and from this
point of view the industry is forward
thinking, although on occasion old habits
can die hard!
For Ria, the Young Movers Group is a
key part of that process of moving forward
and adapting to change, and she says that
the concentrated efforts of the BAR
specialist groups are also helping with the
change process. This is a traditional and
long established industry...[but] I feel we
are effectively investing in the future and in
adapting to change.
From her own personal experience, the
Young Movers Group has helped to form
new links between the young members of
frms in the Association. As Ria says, this
bodes well for the future of the industry, as
those relationships will develop and
prosper as todays young members grow
more senior and their links with their
contemporaries deepen over time.
The benefts of being involved in such
groups as the Young Movers are wide
reaching and long term, Ria says. I have
always found it very positive that the
industry is tightly knit I have always been
made to feel very welcome.
Ria is responsible for developing and
maintaining long term relationships with
clients, and is looking forward to
continuing to work closely with the
removals industry at Basil Fry, supporting
clients with the best advice, cover, and
service.
Ever professional, she has some passing
words of (free) advice for those in the
industry. With effect from 1st April 2011
and no, its not an April fool - the
Employers Liability Tracing Offce (ELTO)
Agreement will come into force. This is a
system which will enable employees to
trace their employers insurance, in respect
of Employers Liability cover, in the event
that they suffer an illness even long after
their employment has terminated.
As a Film Studies student might put it,
fasten your seatbelts, its going to be a
bumpy night.
Ria Compton
Shemaynotbeonthesilverscreen,butthereislittledoubtthatRia
ComptonisarisingstaratBasilFry.Hereslookingatyou,kid.
Young mover profle
Our companys sole purpose since its inception in 1977 is to serve the membership to
supply good quality, innovative packaging products at low prices. This is achieved by buying
jointly on your behalf and passing on the discount achieved from this bulk purchasing power!
As a member, we should be your preferred supplier but are we? For many of you the answer
will be yes but for those of you that say no then we would like to know why?
Your feedback is important so please ring us on 01342 870087 or you can simply email
sales@barservices.co.uk
We look forward to hearing from you.
Are we your preferred
supplier - if not, why not?
BAR News
Writing a Winning Tender for the Public Sector
BARTS Courses
This is a brand new workshop taking place at BAR Watford covering topics such as:
Risk Management Opportunities to score
Constructing a winning stategy Presentations
What to write Feedback
Identifying your USP Pricing
Where you can stand out Tips & techniques
Common Mistakes Useful information
Course Dates 2011
30 June 2011 1 September 2011 08 December 2011
99 + VAT p/p
Book your place today
Call: 01923 99484 or email: training@bar.co.uk
CMG News
BS 822
T
he Commercial Moving Apprenticeship
was instigated by the BAR Commercial
Moving Group, and developed by
BARTS together with the CMG Training Sub
Committee with the support of Skills for
Logistics (SfL), the removals sector skills
council.
Training has always been and will continue
to be a vital element in the structure of all
CMG member companies, said incoming
CMG Chairman Neil Roger of Business
Moves Group. I am therefore delighted at a
time when standards are considered by our
clients to be vital that we are able to introduce
an apprenticeship that we can all be proud of.
The sub-committee, together with Loren
Webster from BARTs, have worked tirelessly
alongside SFL to ensure that this
apprenticeship, a frst for the industry, is
perfectly tailored for our sector and will
further show the CMG to be leaders within the
removals industry. With this apprenticeship we
are securing the professionalism inherent in
the commercial moving industry not only for
ourselves but for those that will take our places
in future years.
The apprenticeship will involve a full
training programme that will give those who
do it a nationally recognised qualifcation.
BARTS have designed the structure of the
Apprenticeship to be a NVQ/SVQ Level 1
Award, NVQ/SVQ Level 2 Certifcate & an
NVQ/SVQ Level 3 Diploma. Apprentices will
do a mixture of on the job training and will
receive training delivered by BARTS.
Dr Mick Jackson, Chief Executive of Skills
for Logistics, said he was delighted that SfL
has been able to work with BAR and develop
an apprenticeship framework designed
specifcally for the commercial moving
industry: Both this government and the
previous administration place apprenticeships
at the heart of their skills policy for one simple
reason they work, he said. They offer the
apprentice a chance to learn their trade and
moving is a trade as they gain experience on
the ground with real customers and real
operations. BAR members have worked hard
to identify an apprenticeship that will work for
commercial moving.
More information about this Commercial
Moving Apprenticeship is available through
BAR Training Services (on 01923 699484 or
email training@bar.co.uk) who will be happy
to answer all questions about the scheme and
guide companies as to how to take part in it.
First Commercial Moving
Apprenticeship launched
ThefrsteverRemovalsApprenticeshipwillbeformallylaunchedatthe
BARAnnualConferenceinManchester,12-14May.
Commercial
Mover of the
Year 2011
C
ongratulations to the following CMG
Members who have successfully qualifed
as Finalists for the Commercial Mover of
the Year 2011:
Delivery Services, Belfast
Pickfords Business Solutions, London
Reloc8, Bristol
The three fnalists will now battle it out in the
next stage of the competition which consists of a
Client visit and a Member BS8522 inspection.
The winner will be announced at the BAR
conference on Saturday 14th May 2011.
Certifcates of Merit
Well done also to the following companies who
will be presented with a Certifcate of Merit for
achieving 80 per cent or greater of the highest
mark awarded by the judges at the initial entry
examination stage:
BCL
Doree Bonner International
Edes (UK) Ltd
Harrow Green Ltd
Johnsons Business Moves
JT & Sons Relocations Ltd
MJF Business Services Ltd
Premier Moves Ltd
Russell Fewins Ltd
ProudlysponsoredbyPHSTeacrate

CMG News
BS 822
P
ickfords Business Solutions,
London. Established for nearly 400
years, the Pickfords brand is one of
the UKs best known brands. Pickfords has
a national network of branches throughout
the UK and provides services to
organisations and businesses planning a
change in their working environment.
Pickfords Business Solutions is a
specialist division providing workplace
change services on a local and national
basis. Services include: asset management
software and services, reft and
refurbishment, interior design, furniture
procurement and installation, IT relocation,
business moving, environmental reuse
services and business storage.
These services are provided to a diverse
range of clients including corporate
accounts and government departments
across all industry sectors.
Delivery
Services,
Belfast

D
elivery Services, Belfast, has earned
a reputation for reliability, integrity
and hard work over its 35 year history
which began with delivering pianos, fne art
and furniture and has seen the company
become a multi-disciplined service provider
synonymous with Northern Irelands largest
banking, education and public sector
relocations, and prestigious specialist art and
heritage transportation.
Based upon its experience of working
closely with the premier library mover in the
US, Delivery Services is able to offer a
library move service which is unique to the
UK in its methodology, and which allows the
company to carry out library moves across
the UK and Ireland. This allows Delivery
Services to move monographs, bound
periodicals and special collections in an
exceptionally accurate, fast and secure
manner.
Relocations characterised by their
complexity and business sensitivity have
regularly been carried out for fnancial sector
clients such as Northern Bank, Citibank,
Bank of Ireland and First Trust Bank, for
education sector clients such as Queens
University Belfast and the University of
Ulster, and for other clients such as Belfast
City Council and NI Science and Innovation
Centre. Equipped with museum specifcation
vehicles and antiquity-trained handlers,
Delivery Services have been entrusted with
transporting the provinces arts and heritage
for over the past thirty years for clients such
as the Ulster Museum, the Arts Council of
Northern Ireland and Sothebys.
Responding to the strategic needs of clients
has meant evolving a complete service
offering options around the business change
event including space planning and interior
design, furniture supply, installation and
reconfguration, equipment and waste
recycling, book and fle integration and
moving, storage and warehousing solutions.
Pickfords
Business
Solutions,
London
R
eloc8, Bristol delivers a complete
business relocation service - from
single person moves, internal churn
and large inter-building relocations. The
company strives to exceed the needs of its
clients who often have multi-site portfolios.
Reloc8 understand moves are about
people and our meticulous planning, precise
communication and attention to detail,
ensures that moving is a stress free
experience. Its services are structured to suit
exact requirements; Reloc8 defnes in detail
client requirements to achieve the most cost
effective solution with minimal interruption
to client business activity.
Different business sectors often demand
specialist experience. Reloc8 has had the
opportunity to serve clients in the following
sectors; Healthcare, Defence, Financial
Services, Construction, Call Centres,
Catering, Technology Services, Utilities,
Local Authority, Education and PFI Projects.
Established for over 15 years, accredited
to ISO 9001, 14001 and BS8522, Reloc8
operates nationwide delivering integrated
solutions in business relocations, corporate
interiors, workspace consultancy and FM.
Reloc8,
Bristol

2011
COMMERCIAL
MOVER OF
THE YEAR
2011
COMMERCIAL
MOVER OF
THE YEAR
2011
COMMERCIAL
MOVER OF
THE YEAR
CMG News
BS 822
Its been a tough year, with both

domestic and commercial work diffcult
to secure in a volatile market place,
Malcolm says. However, we run such a tight
ship that we have thankfully weathered the
storm, and are now back on track. I know from
previous economic downturns over the years
how important it is to not panic, and to retain
your loyal and experienced staff.
Family businesses such as Ingrams the
longest established independent removals
company in County Durham are able to
knuckle down in the hard times and hold onto
their best people. That means that the quality
of their services does not deteriorate, and they
are well positioned to win clients when the
good times return.
Public sector and CMG members
Malcolm is now the Operations Director at
Ingrams, which was founded by his late father
William Edward Ingram in 1950 from the van
he used for his part time business as a carton
merchant.
Under the guidance of father Bill, and
brothers Ian and Malcolm, Ingrams has
evolved into a thriving family business based
on domestic and commercial removals, with
fast-growing operations for commercial and
domestic storage and archive storage services.
Malcolm says the company prides itself on
being versatile and adaptable to customer
requirements. With its modern feet of superior
Mercedes Benz vehicles, its fully trained and
highly successful staff, and with BS 12522
certifcation since 2004 and BS 8522 since
2009, you would think that Ingrams is well
placed to ward off the threat of the big
multinationals.
But Malcolm isnt so confdent about what
the future holds for other independents. I
think the market place is getting more diffcult
for the independent removal companies, with
the multinational companies snapping up more
of the corporate contracts, he says. I
personally believe a lot of BAR members may
fnd it diffcult to survive over the next few
years, theres such stiff competition from non-
BAR members.
Ingrams has been a contented BAR member
since 1979 although it thinks the BAR legal
advice could speed up its call back time and
joined the CMG in 2002 to help expand the
commercial side of the business.
Malcolm joins the chorus of recent voices
saying that the CMG has to work harder to
buck the trend of local authorities using non-
CMG and non-BAR members, and to ensure
that the public and private sectors recognise
the importance of CMG membership. Its
essential to the credibility of CMG and to the
well-being of independent companies, he says.
Back in the 1970s, Malcolm learnt from
previous BAR president, Malcolm Devereux,
the importance of holding out for decent rates
in a downturn, and hes concerned by
witnessing todays less established companies
slash their rates.
Still, a brief look at the recent history of
Ingrams is cause for optimism that well
managed independent companies will continue
to prosper in our industry.
Even in the darkest days of the downturn,
Ingrams has had to increase its capacity,
CMG Profle: Ingrams weathering
the storm
Inthe38yearsthatMalcolmIngramhasdedicatedtoCMGmemberIngrams,hesheldnearlyeveryjobin
thebusiness,includingremovalsporter,driver,wagesclerk,accounts,andestimator.Thatexperienceis
servingthecompanywellintodaysdiffculteconomicconditions.
From left to right: Liam Armstrong,
John Simpson, Kevin Pedelty,
Michael Pedelty, Christopher Pears
and Steven Santon at Ingrams.
CMG News
BS 822
opening a second documentation storage depot
in the summer of 2010 to cater for the growing
demand for commercial documentation
storage.
I dont see there being any growth in our
business in the short term, Malcolm
concludes, but companies who do not panic
and are in a position to give a good service for
reasonable rates will survive this present
economic downturn, and come out of it
stronger, just as we have done in the past.
CMG Golf Tournament
T
he CMG would like to thank Basil Fry
for their continued support of the event,
which will be able to accommodate up
to 48 golfers on the day.
Prizes will be given for the 1st, 2nd & 3rd
places for CMG members. Prizes will also be
awarded for the best placed non-members,
along with a longest drive prize and a nearest
the pin prize, not forgetting the occasional
spot prize!! PHS Teacrate and Steel Storage
have kindly agreed to support the event as
well.
Those unable to take part in the golf are
invited to attend the evening presentation
function, where you will be able to enjoy the
company of fellow commercial movers in a
relaxed atmosphere.
As with last year the format will be an
individual and Stableford Competition, using
full handicaps, played within a drawn three-
ball.
The organising committee reserves the right
to amend the rules up to the start of play but
within the recognised CONGU golf rules.
The day will run as follows
(times subject to confrmation):
10.15 Players arrive. Tea, coffee and
bacon rolls are served.
11.16 First players tee off
19.00 Dinner is served in the Willow
Suite, where the Competition
winners and prizes will be
presented.
Overnight accommodation is available and
rooms have been reserved. The costs below
include the cost of the golf, dinner, prizes and
function room. All extras are the responsibility
of the individual.
Package cost: -
Golf & Dinner - 65
Golf, Dinner & B&B - 145
Dinner only - 30
Golf Buggies - 25
The CMG Chairman, CMG Council and
Basil Fry look forward to welcoming you on
the day and to seeing as many companies
from the group as possible represented.
All cheques are to be made payable to
B.A.R. Cheques must be received with your
application. Invoices will be forwarded
thereafter.
Applications and cheques should be sent to:
Kevin Mack, Company Moves Ltd,
39 Invincible Road, Farnborough, Hants
GU14 7QU
Followingthesuccessofthe2010CMGGolfDay,sponsoredby
BasilFry,thisyearscompetitionhasnowbeenbookedandwill
beheldatBeltonWoodsGolfCourseonthe5thOctober2011.
I know from previous
economic downturns
over the years how
important it is to not
panic, and to retain
your loyal and
experienced staff.
Malcolm Ingram,
Managing Director
Ingrams
Malcolm Ingram, MD of Ingrams, in his offce
Overseas Group News
S
ince Ronan Woodhouse and Nick
Stevens established Elite Moving
Systems in 2005, the corporate moving
company has enjoyed growth every year. In
June 2010, EMS moved into its own purpose
built headquarters, service centre and fully
operational warehouse in Park Royal,
London.
EMS has provided global moving and
relocation services to many members of the
Fortune 500, using its own local capabilities
and an extensive network of international
partners. Customer Services Manager Eileen
Devereux says that it is the companys focus
on quality of service, its attention to the
smallest details, and its good, transparent
communications, that hold the secret to its
success.
We are committed to providing the
highest levels of service and attention to
detail, Eileen says. Our levels of service
and our excellent communications mean that
we can consistently deliver high quality
logistics solutions to our customers.
EMS is geared to the increasing
globalisation of our economy, and as
companies and their staff relocated
worldwide, EMS has grown its business
organically every year, even at the height of
the worst economic crisis since the 1930s.
We only recruit staff who have the highest
levels of customer service skills and
attention to detail, Eileen explains. This
ensures client satisfaction and
recommendations, and ensures a lot of repeat
business.
EMS makes very sure that customers know
exactly where they are at every stage of the
moving process, planning the logistics of a
move in great detail and providing up-to-date
and accurate information about how the
move is progressing.
The company provides a dedicated
international move specialist (IMS) for each
relocating assignee, to manage and control
all aspects of the engagement, from frst
touch, to survey, planning, scheduling,
shipment delivery and settling in.
Eileen says that BAR membership is an
important stamp of approval for EMS,
showing that EMS has achieved the highest
level of certifcation, and helping the
company become the corporate mover of
choice in a very competitive market.
EMS has also just joined the Overseas
Group (OG), which will help it demonstrate
its international focus to its clients and
enhance its customer service proposition.
Being part of an organised group of
overseas movers helps our clients with
complete peace of mind, Eileen says. It
means that we can offer them the fnancial
security of the OGs Advance Payment
Guarantee this is only available by working
with members of the BAR Overseas Group.
EMS says it understands how important it
is for its clients in the corporate world to
relocate their key staff members as quickly
and as effciently as possible. And by
providing a personal and friendly service
throughout the relocation process, EMS is
establishing itself as the partner of choice for
an ever growing portfolio of satisfed
corporate customers.
For more information about EMS,
see www.ems-move.com
IMMI protecting our
customers
T
o become members of the BAR
Overseas Group (BAROG),
companies which apply must
provide an approved form of
Advanced Payment Guarantee.
For many years, BAROG members
have been able to meet this
requirement through IMMI, the
International Movers Mutual
Insurance Company which was
incorporated in Guernsey in 1981 to
provide Advanced Payment
Guarantee Insurance to clients of
BAROG members in respect of
international removals.
In the event of an IMMI member
suffering fnancial failure and ceasing
to trade while covered by the
Advanced Payment Guarantee, IMMI
will provide equivalent removals
services or a full refund of advance
payments made at the time of the
member ceasing to trade.
Membership of IMMI is subject to
the applicant company successfully
passing a vetting process during
which recent audited accounts are
reviewed.
From this review IMMI will decide
on the appropriate level of risk and all
members make an annual premium
payment to IMMI which is based on
this assessed risk.
Profle : Elite
Moving Systems
EliteMovingSystemsspecialisesinprovidinghigh
qualitymovingandrelocationservicestothe
corporatesector.
T
he draft of BS 8564 has now been posted on the BSI
website for a period of public comment.
During this period anybody with an interest in it can
view it and submit comments, which will then be considered
by the development committee for possible inclusion in the
fnal version.

The draft is
available for
comment until
30th June and
can be found at:
http://drafts.
bsigroup.com
Draft of Overseas
Moving Standard
is online
The team at EMS
Overseas Group News
Draft of Overseas
Moving Standard
is online
Training News
BARTS
rates
frozen
for 2011
BARTS would like to announce
that there will be no rate increase
in 2011 for all BARTS training
courses and there is no uplift
on training delivered at
weekends. BAR member
discounted rates will also still
apply.
P
ersonnel who successfully complete the
programme are awarded with BAR
certifcates of training and are approved
as BARTS in-house trainers. This permits
those who complete the programme to train
other members of staff within their
organisation.
Course modules for the two day programme
include the following:
Role of the Trainer
Understanding how people learn
Identifying training needs
Designing training programmes
Identifying the aims & objectives of the
training
Carrying out a Job / Task analysis
Writing and designing lessons
Training equipment and resources
Presentation skills
For further information on BARTS Train the
Trainer course please contact BAR Training
Services on 01923 699484 or email
training@bar.co.uk
Please note BARTS 2011 Training
Brochure is now available for download at
www.removalstraining.com

Train the Trainer from BARTS
BARTrainingServicesTraintheTrainerprogrammeisrunoveratwo-dayperiodandtakesplaceatBAR
Watford,oronMemberpremises.
Driver CPC Training - Industry Specifc
BARTS Courses
BAR Training Services train you at the following
locations at specially discounted member rates:
At your premises
In the BAR areas
BAR in Watford
Flexible training the way you want it!
Book your places NOW
or for further information contact BARTS on 01923 99484
JAUPT APPROVED CENTRE AC00191
Because your people are your greatest asset
BARTS Courses
Book your places today
BTEC Advanced Award in
Removals Management 2011
The BTEC Advanced Award in Removals
Management is a 2 unit course and is the only
nationally recognised removal specifc qualifcation
of its kind.
Course Dates 2011
Part 1 07-09 June 2011
Part 2 22-23 June 2011
Part 3 0-07 July 2011
Writing a Winning Tender
for the public sector
This is a brand new workshop taking place at BAR
Watford covering topics such as:
Constructing a winning stategy
Presentations What to write Feedback
Course Dates 2011
30 July 2011
1 September 2011
08 December 2011
99 + VAT p/p
1675 + VAT p/p (BAR Member)
1995 + VAT p/p (Non BAR Member)
BTEC Award in Practical
Estimating 2011
This 2 day course is practically based and is designed to
teach students the art of estimating as well as face to
face sales techniques, covering topics such as:
Practical Estimating at 2 local properties
Quantity Assessment The Role of the Estimator
Health & Safety Communication Techniques
Contract Conditions Removals Insurance
Course Dates 2011
09 & 10 May 2011
19 & 20 July 2011
08 & 09 September 2011
14 & 1 November 2011
Selling Skills/Promoting the
BAR OFT Code of Practice
This 1 day course is designed to enhance sales
skills and to demonstrate the most effective way
of promoting the BAR OFT Code of Practice to win
business, covering topics such as:
The Role of the Salesperson Marketing
Prospecting & Negotiating Promoting the
OFT Code Communication & Presentation
Identifying Customer Needs Closing the Sale
Course Dates 2011
11 May 2011
14 July 2011
07 September 2011
1 November 2011
545 + VAT p/p (BAR Member) 99 + VAT p/p (BAR Member)
News Roundup
European News
R&SisgratefultoFEDEMACfor
itscontributiontothissection
Navigating Low
Emission Zones
L
ow emission zones for lorries and
there are nearly 300 towns and cities
across Europe which either have them
or are planning them have become a real
logistical challenge for removals companies.
Now FEDEMAC, the Federation of
European Movers Associations, is installing a
special link on its web site, which will enable
operations managers and traffc planners to
identify the latest LEZ rules and requirements
throughout Europe, before they dispatch their
vehicles.
This user-friendly system, which comes in
no less than 32 languages, will be available
free of charge to affliates, commercial
partners, members of the national
associations that make up FEDEMAC
(which includes BAR), and to the member
associations themselves.
The requirements and emission standards
of the different zones across Europe can vary
widely. Whereas most LEZs cover only
heavy duty vehicles, some zones are
particularly stringent; from 2012, the London
LEZ will include vans, while the Germans
already include all but 2-wheel vehicles.
In Germany and other countries, stickers
have to be bought online, by post or in
person, before entering the LEZ. And if a
heavy-duty vehicle is caught in a LEZ zone
in Denmark, it could face a fne of up to
10,000.
With poor air quality killing over 310,000
people in Europe each year, the LEZ concept
is clearly here to stay.
With such a range of LEZ requirements to
comply with across Europe, this latest
FEDEMAC service looks like becoming an
indispensable aid to operations managers.
IRU criticises EU
transport plans
TheInternationalRoadTransportUnion(IRU)hascomeoutwith
heavycriticismoftheEUstransportpolicyandtheactionsproposed
inthenewEuropeanCommissionTransportPolicyWhitePaper.
A
ccording to the IRU, EU transport policy
fails to recognise road transports
irreplaceable role in a resource effcient
transport system and to provide incentives for its
greener future.
The IRU says that the actions proposed in the
White Paper undermine the goal of achieving an
integrated transport system, and jeopardise the
competitiveness of Europes transport system and
economy.
Alexander Sakkers, President of the IRU EU
Goods Transport Liaison Committee, said, the
IRU strongly regrets the European Commissions
choice to promote a forced modal shift to other
modes such as rail - which are simply not up to
that task - despite previous recommendations of
the European Parliament not to do so. The road
transport industry therefore opposes increases in
taxes, duties and charges, aimed solely at road
freight transport, which will be used to cross-
subsidise other transport modes, without any
economic, environmental or social beneft.
Untapped potential missed by White
Paper
According to the IRU, promoting a forced
modal shift policy for freight transport is
misguided, and will lead to a continued uni-modal
approach instead of creating a resource effcient
integrated transport system making each mode
greener and more effcient.
The IRU argues that publicly-owned railway
holdings, which are also the largest road hauliers
in Europe, cannot even shift the goods they carry
themselves from road to rail.
Instead, the IRU says that the EU needs to
accept commercial road transports irreplaceable
role in any competitive mobility chain and
economy. The IRUs 3i strategy for achieving
sustainable development innovation, incentives
and infrastructure is designed to help make road
transport even greener, as it provides and will
continue to provide energy effcient transport
solutions for short, medium and long distances,
including beyond 300 km.
IRU Vice-President and President of the IRU
Passenger Transport Council, Graham Smith,
said: Buses and coaches offer an enormous,
largely untapped potential to reduce CO2
emissions, remove congestion on roads and
drastically reduce fatalities. It is essential that the
industrys targets to double the use of bus and
coach transport and make better use of taxi
services, are fully supported both politically and
fnancially through the actions outlined in the
White Paper, as this is the only way to effectively
foster change.
As the Commission proposals go for assessment
by the European Parliament and Council, the IRU
warns that following the actions of the White
Paper as is, would penalise the EU economy and
employment and waste yet another 10 years
investing political and fnancial resources solely
in modes that have already proven unable to take
up the current and future EU transport
challenges.
New EU transport rules on licensing
R
oads Minister Mike Penning has
announced a consultation on the
implementation of new EU rules covering
the licensing of lorry, bus and coach operators.
The European rules under which hire and
reward operators are licensed are being changed
by a new EC Regulation coming into force in
December 2011. This includes a requirement for
all member states to establish a national register
of operators, as already exists in the UK. It will
also require other member states to act on
information from UK enforcement agencies
when operators commit infringements.
Mike Penning said: The operator licensing
system exists to make sure that the buses, lorries
and coaches using our roads are operated safely
and legally. These new EU measures will help to
level the playing feld for UK operators by
making sure that there are effective mechanisms
in all member states to allow enforcement
agencies to report illegal activity by foreign
vehicles.
Our proposals for the implementation of these
new EU rules will help to strengthen the operator
licensing system and improve road safety without
imposing unnecessary burdens on industry.
The areas covered in the consultation include
the role of transport managers, how operators can
demonstrate suffcient fnancial standing and how
operators transport managers can demonstrate
their professional competence.
The role of transport managers is being given
more prominence in the new rules - in some
cases, there are restrictions on how many
operators and vehicles they can be responsible
for. The consultation will also cover new rules on
how operators must prove that they are properly
established. There are proposals to increase the
fnes available for operating without a valid
operator licence and not declaring offences.
The consultation starts today and seeks views
on how the new rules can best be implemented
by the Traffc Commissioners, who issue
operator licences and take enforcement action
against those who break those rules. The
consultation can be found at www.dft.gov.uk/
consultations/open/2011-11/ and will close on
20th May 2011. Copies of the consultation
package can also be requested by emailing
steve.blackmore@dft.gsi.gov.uk or by
telephoning 020 7944 3339.
Industry News
41
European News
Furniture movers trade fair
in Kassel, Germany
For more information visit www.moelo.de
MLo 2011 will be held from June 16th - 18th, in Kassel.
The MLo describes itself as the unique trade fair for furniture logistics, movers and service, providing
networking and benchmarking opportunities for all those in the sector, opening up ways to break into new
markets. By concentrating on logistics in the furniture retail business, furniture industry and furniture
Moving since it started in 2009, MLo aims to guarantee100% industry relevance. The trade fair covers all
areas of furniture and moving logistics, from vehicle technology and accessories for transportation and
logistics to services in the areas of fnance, security, marketing, IT and company management. Short
distances and the expertise of exhibitors are guarantees of an extraordinary density of information.
Industry News
42
Feature - Employment
O
perators frequently fall foul of the law
by not having proper systems and
procedures in place, by not training
drivers or monitoring them, and by failing to
take appropriate disciplinary action. This
article sets out what is required from a proper
drivers hours and tachograph system in 2011.
Many operators mistakenly think that when the
bad weather comes and the legislative
requirements are relaxed this provides an easy
opt out but this is not always the case. Any
system that is to be accepted by the enforcement
authorities or Traffc Commissioners must have
at its core two fundamentals: proper equipment
and drivers who know how to use it.
In particular, operators must ensure that the
tachograph recording equipment ftted to their
vehicles is properly calibrated and inspected and
is in working order. Furthermore, if it is the
analogue type of device, then the proper charts
must be issued for that equipment. An operator
cannot assume that any chart can be used with
any tachograph. Only certain approved types of
charts will work correctly with the device. If the
vehicle has the newer digital tachograph ftted
then the driver must have the appropriate digital
driver card. If the driver does not have the card
then with limited exceptions he cannot drive.
Refresher training
Having the correct equipment is only part of the
requirements for setting up the system. The
next element is for the driver to be properly
trained. Whilst drivers knowledge is
improving, following the introduction of the
mandatory driver CPC qualifcation, many
drivers have still not received any formal
training on the subject of drivers hours and
tachographs. A surprising number of drivers
learn their knowledge at the truck stop and more
often than not this is wrong!
Whenever a new driver starts with an
operator, he or she should be given a full
induction which includes specifc training on
drivers hours and tachographs. This might
include showing the driver one of the various
DVDs which are available and produced by
organisations such as VOSA or the FTA.
Drivers should also be given written reference
materials which they can then refer to, should
any issues arise during the course of the
working day.
Furthermore, training should not be restricted
to the initial induction process. The driver
should also receive regular refresher training
(for example as part of the driver CPC),
especially if any infringements are found. It is
also recommended that all training should
include an element of testing the drivers
knowledge. An operator cannot assume that just
because the driver has watched a DVD he fully
understands the rules and regulations.
Test records
Test records can also prove invaluable to the
operator in establishing that a driver has been
trained and fully understands the law. This can
negate claims by the driver that he or she did not
know what he was doing.
Andrew Woolfall at transport law solicitors
Backhouse Jones recently represented one
company when it was being prosecuted in
relation to numerous offences committed by a
driver, who had failed to take an appropriate
break after four and a half hours of driving.
In his interview with VOSA, the driver had
claimed that he was never trained on the law
and did not know the rules. At trial, the
solicitors presented his training records and his
test paper where he had scored full marks on
this particular subject. This put a very different
perspective on the case, but had the operator not
had these documents then they really would
have struggled to establish that their systems
were up to the mark.
Systems analysis
Once the driver has been trained and the correct
equipment is in place, there must also be a
thorough system for recovering the tachograph
charts or digital data. Many operators have
systems of spreadsheets showing which drivers
used vehicles on specifc days. This helps to
ensure that all charts and data are recovered.
Where vehicles use digital tachographs, regular
downloads must also be made of the vehicle
units. Operators cannot simply rely on
downloading the drivers smart card. There is a
legal requirement to download the vehicle unit
at least once every 56 days. By comparing the
vehicle and driver downloads, missing mileage
can be traced and hopefully an explanation can
be provided. Once the data has been obtained
then it must be analysed promptly. Whilst the
driver is entitled to have in his possession his
current days tachograph chart and those for the
previous 28 days, many operators use systems
whereby charts are scanned and returned to
drivers. This enables the chart to be analysed on
the day it was created or during that week. It is
not acceptable to wait for fve or six weeks after
a chart has been created for it to be analysed.
The analysis of the chart must be correct and
operators are recommended to regularly audit
the quality of the information being provided.
This might be done by way of using a second
analysis bureau to double check a portion of the
original information supplied by the person
conducting the frst analysis. As with the
maintenance of vehicles, quality control is vital
and the authorities expect operators to check
the checker.
Once the tachograph data has been analysed it
must be acted upon. Although it may be easier
to simply receive the analysis and fle it in the
to do later pile, the Traffc Commissioners and
enforcement authorities expect the analysis to be
looked at promptly, and the driver to be taken
through any infringements which may come to
light. Written records should be kept of any
explanation given by the driver for his
infringements - this helps to establish the fact
that the driver has been spoken to and also to
promptly record any potential defence.
Disciplining drivers
The infringements of the driver should be
compared against previous analysis to see if
there are any trends developing, for example if
he is regularly committing daily rest offences.
If any individual problems are so serious as to
merit it, or alternatively a clear trend is
beginning, the driver should either be retrained
or disciplined as appropriate. Serial offenders
should receive formal written warnings and,
depending on the circumstances, dismissed.
Many operators are reluctant to discipline or
dismiss drivers, not only for tachograph and
drivers hours infringements but also for other
failures, for example not conducting proper
daily defect inspections. Once again the
authorities will have little sympathy for
operators who fail to act.
According to Andrew Woolfall at Backhouse
Jones, not disciplining a driver because he is a
good lad is tantamount to accepting that you are
happy to send him out, knowing that it is more
than likely that he will commit offences, just to
get the job done....a Traffc Commissioner may
take the view that such an operator is more
concerned about proft than with safety and
complying with the law.
Whilst all of the above may seem harsh and
onerous on both operator and driver, these are a
summary of the systems expected in the current
day. An operator will have to be able to provide
good justifcation for departing from these
basics.
Occasionally, as at the end of 2010, the
drivers hours and tachograph rules are relaxed
when there is severe weather. Frequently these
relaxations only affect the requirements with
regards to driving time or daily and weekly rest.
Often, they do not affect the requirement to keep
records and properly analyse them. And it must
be borne in mind when the data is analysed, the
results should be looked at in the context of any
relaxation which might be appropriate to the
operator. The relaxations which are issued
usually relate to specifc named industries or
movements of specifc types of load. They do
not normally apply to all commercial goods
vehicles subject to the European legislation.
For more information with regards to systems
ensuring compliance with drivers hours
and tachograph law, please contact
Andrew Woolfall at Backhouse Jones
Solicitors on 01254 828300 or email
andrew.woolfall@backhouses.co.uk
Complying with Drivers Hours
and Tachographs
Are \RX making the most of your BAR membership?
Use of the BAR brand
Free use of the BAR Model Terms & Conditions
OFT approved Code of Practice
www.bar.co.uk
Ounique sales lead generator
Omember's search directory, with comprehensive members details
Omarket leading real-time online estimating & enquiry system
Odedicated member's area:
Ofree member-to-member broadcasts and noticeboards
Business events:
OBAR fagship annual conference and exhibition
Oannual business seminars
OYoung Movers
Area meetings
Free legal advice line
Free fnancial advice line
Exclusive low cost legal expense scheme
New members introduction incentive scheme
Easy payment terms for:
Omembership subscriptions
Otraining courses
Subsidised industry specifc training
Full range of marketing and promotional materials, many free and downloadable from bar.co.uk
members area
Free monthly issues and discounted advertising opportunities in Removals & Storage trade magazine
Free informal conciliation service and low-cost arbitration scheme
Exclusive member rates for industry specifc quality standards
Comprehensive range of products and services from BAR Services at exclusive member rates
ndustry recognised annual awards:
ODomestic Mover of the Year (DMotY)
OCommercial Mover of the Year (CMotY)
Free marketing opportunities direct to your customers
Full membership representation:
O Board of Directors, including three directly elected members
OExecutive Committee
OLocal representation through 16 BAR areas
O National & European Council
O Overseas Group Council
OCommercial Moving Group Council
OSelf Storage Special nterest Group
O Young Movers Special nterest Group
A range of networking and social events with other members and business partners
Access to full range of business partners:
O Affliates
Onternational Associates
OProfessional Advisers Panel
OCorporate Alliances
OFurniture recycling
OConfederation of British ndustry (CB)
OTrade Association Forum (TAF)
FEDEMAC membership including free European information on www.fedemac.eu
Range of lobbying activities
BAR Services a 'one stop shop' for all removal products and equipment
The Removers Benevolent Association (RBA) a charity for the removals industry
For more information visit www.bar.co.uk or contact commerciaI@bar.co.uk
Membership Benefits ad.indd 1 07/02/2011 09:46
Industry News
44
Cover Story: AMC Removals
AubreyMcCarthy,MDofAMC
RemovalsofCountyKildare,
explainshowthecompany
hasgrownintooneofIrelands
leadingremovers.
Profle: AMC Removals, Ireland.
Moving Ireland out of Recession
Harry Nash (Renault Ireland) and, right,
Aubrey M cCarthy (AMC Removals) on
receiving keys to a brand new Renault Road
Train
L
ike many companies in the removals
business in Britain and Ireland, AMC
Removals started life when an
enterprising small businessman used his
personal contacts to serve a gap in the market.
That businessman was auctioneer Denis
McCarthy, father of current Managing Director
Aubrey, who regularly made trips to the UK to
source antique furniture, and was constantly
asked to deliver family goods home for
example Lord Andrew Lloyd Webber.
Since Denis established DMC Removals for
Ireland to UK deliveries, the business has
continued to prosper and expand. Renaming
the company as AMC Removals Ltd, son
Aubrey has continuously added to the feet of
vehicles, invested in new facilities, and
focused on achieving the highest levels of
professionalism among the AMC staff.
BAR Training have spent time with AMC at
their depot updating the crews packing/
removal skills to ensure that our high standards
are kept.
But Aubrey has also made sure that AMC
has held onto the personal, family touch that
has characterised the business since Denis frst
established it. We have never lost our
reputation for friendly, approachable service,
Aubrey says. We have modernised our feet
and trained our staff to meet the demands of
todays clientele, and diversifed into Storage,
Deep-sea shipments and UK/European
removal, but at the same time we have retained
our old fashioned courtesy.
That combination of professionalism with
personal service is serving AMC well in
troubled economic times for Ireland. In
addition to steady business to the UK and the
rest of Europe, AMC is seeing such an
increased demand for shipments from Ireland
to Australia, Canada and China that the
company has invested in articulated tractor
units for container haulage, joining its feet of
ffteen removal vehicles. AMC have also
invested in a Brand New Renault Road Train
with demount systems with several
demountable bodies for our growing UK/
European Trips.
Recent customers include the family of a
former Taoiseach (Prime Minister), the
wealthiest man in Ireland, and the countrys
fastest National growing radio station Today
FM, Lord Andrew Lloyd Webber, UNICEF,
Trocaire, Various Embassies, Eddie Stobart
Offce Move and most recently Ryanairs
Michael OLeary
Weve modernised to meet the times and
our administrative staff have over 50 years
experience in the business between them,
Aubrey says, but weve never lost the focus
on the customer. Our aim is to safely transport
our clients goods from around the corner,
around the world, as our slogan says.
Industry News
4
Cover Story: AMC Removals
And it is not only in residential removals that
AMC is seeing the impact of the recession.
AMC has also built a second temperature
controlled storage warehouse, where families
can place their goods in storage while they test
the waters overseas, and where companies can
place their IT and offce equipment after
downsizing.
Sue Stewart heads up the Operations
Department and with her vast experience in
Removals she brings with her a deep
understanding of what is required in
Running a Removals Company.
We have a major fashion distributor in
storage, as well as several house and home
suppliers and interior designers, Aubrey says.
Just as we upgraded our removals vehicles,
we have also had to ensure that our storage
facilities are state-of-the-art.
And Aubrey and the whole McCarthy
family have a very strong personal
commitment to helping the community in
these diffcult times.
Aubrey is a member of the Irish
Governments Drugs Task Force and is the
chairman of Teen Challenge Ireland, an
association which offers effective, long term
rehabilitation programmes to men and women
battling drug and alcohol addiction. Aubrey,
and his younger brother Fergal, have been
hugely supportive of the charity, which has
two centres in Ireland, and recently purchased
the building and grounds of a large youth
hostel, an ideal site for training and
recreational facilities.
Meanwhile, Denis donated a purpose-built
outreach bus, in memory of his late wife
Geraldine, and every week, Teen Challenge
volunteers take to the streets of Dublin to feed
the homeless, many of whom are in the throes
of addiction.
And although AMC Removals has grown
into a leader in the removals and storage sector
nationwide, Aubrey is adamant that the
business will never lose sight of the greater
needs of the community it serves.
For more information about AMC Removals,
see www.amcremovals.ie.
Aubrey McCarthy (AMC Removals) and President of Ireland Mary McAleese
We have modernised our feet and trained
our staff to meet the demands of todays
clientele, and diversifed into Storage,
Deep-sea shipments and UK/European
removal, but at the same time we have
retained our old fashioned courtesy.
Aubrey McCarthy, MD of AMC Removals
Industry News
4

T
he principle states that where an employer
reasonably believes that a candidate
with a protected characteristic suffers a
disadvantage or are underrepresented in the
workplace, they can afford that person more
favourable treatment in relation to recruitment
than someone without that characteristic.
This again does not necessarily provide any
assistance to employers, albeit the Government
has produced a guidance document which
contains examples of what action may be
appropriate in certain circumstances. It is,
however, going to leave employers considering
what impact, if any, this legislation will have
upon their businesses when recruiting.
Treating each case on its own merits
According to Backhouse Jones, employers
should be aware of and familiar with the
provisions of the Equality Act 2010, which
have already been introduced. In particular, the
Equality Act prohibits discrimination against
employees based on their protected
characteristics (i.e. disability, sex or sexual
orientation, age, gender reassignment, marriage
and civil partnership, pregnancy and maternity,
race, religion or belief).
The exception to this prior to 6 April 2011
was where there was a genuine occupational
requirement for action to be taken which may
constitute discrimination. The introduction of
positive action is to provide a further defence
should an employer pick one person with a
protected characteristic over another person
with another protected characteristic. Whilst it
may act as a defence should an employer decide
to exercise the positive action principle as a
matter of course, Steven Mayerhoff says he
would not suggest that employers should adopt
a routine policy of positive action, but rather
treat each case on its own merits.
As Steven says, it appears nonsensical for an
employer to adopt a policy of positive action,
which may itself result in a discrimination
claim against an employer. But a policy on
recruitment based on the merits of the particular
applicant for the role they will be required to
undertake is less likely to expose the employer.
However, should an employer decide to adopt a
positive action policy, Steven says, they should
be aware that it can only be taken if their
reasonable belief is that any protected group is
under represented in the workplace.
Information disclosure
To adopt a positive action policy, employers
will need to keep detailed and extensive records
on existing employees. The employees are more
than likely going to be reluctant to provide any
such information as for example someone with
a certain sexual orientation may believe that
providing any such information to the employer
may result in discrimination itself. Therefore
employers will need to be aware of the
possibility of such complications and reassure
the employees that the information received
will be strictly confdential.
Again, an employer will need to be extremely
cautious with obtaining any such information
from a possible recruitment as such information
being disclosed may itself open an employer up
to a possible claim.
Given the justifcation required when
considering positive action, Steven says that
employers should only seek to rely upon any
such action where there are two candidates who
would be equally suitable for the position and
one of those candidates falls within one of the
protected characteristics and that group is
underrepresented within the workforce.
For example, a situation may arise where a
female candidate and an elderly male candidate
are tied for a driving position, with only one
position available. As an employer your
workforce may be predominantly male and you
may therefore seek to rely upon positive action
to conclude the recruitment process.
The introduction of positive action within the
Equality Act 2010 is likely to increase the
frustrations of employers who already face
diffculties when recruiting employees. In
particular, the introduction of this principle
would appear to suggest that an employer can
discriminate against one protected group over
another. This does however require
justifcation and I would suggest that an
employer with an open positive action policy
on recruitment will be running the risk of have
a Tribunal claim entered against them, Steven
warns.
The best practical advice at this stage is to
stick with a policy whereby the best candidate
for the position will be offered the job, whether
they are within a protected group or not. For
further information please contact Steven
Meyerhoff on 01254 828300 or
e-mail: steven@backhouses.co.uk
Positive action risks negative
consequences
Asof6April2011,theEqualityAct2010willbringintoforcetheprincipleofpositiveactionwithin
recruitment.StevenMayerhoffatsolicitorsBackhouseJonesexplainsthattheintroductionofthis
principlehasbeenhighlycontroversial,asactiontakeninaccordancewiththisprinciplewill,ineffect,
amounttopositivediscrimination.
1. What type of shots are woods used for in golf?
2. On a darts board, what number is directly opposite No. 1?
3. In the early days of cricket, a bowler who took three wickets in a row was
presented with a top hat. What modern term comes from this practice?
4. Essential equipment for a boxer comprises gloves, hand tape, protector below
the waist, boots and what else?
5. What is the craft of making arrows called?
6. What colour is the cue ball in pool?
7. In Cycle Racing, what is a sag wagon?
Dont delay! Send in your answers now to rands-editorial@bar.co.uk!

R&S Competition
SportsQuizfreeadifyoucandothebiz!
Well done to John Hollingworth of Britannia Lanes who won last months golf quiz, earning
his company a free quarter-page advert in R&S. The correct answers were: Questions 1) 14;
2) 1; 3) St. Andrews 4) Greg Norman 5) 5 minutes 6) Scotland 7) Tony Jacklin
R&S Competition
SportsQuizfreeadifyoucandothebiz!
Feature - Marketing
48
W
e speak to Richard OSullivan of
Russell Fewins about how the
company deploys a range of online
marketing tools to improve its position in the
market, while Alexis Sheldon, founder and MD
of search engine optimisation (SEO) company
Fastlane SEO, gives some expert advice for the
removals and storage industry.
Getting the most out of the Internet
Dartford-based Russell Fewins are well known
in the industry for their forward-thinking
approach to new business. Richard OSullivan
explains the diverse ways in which this
independent company has used online marketing
to drum up custom in the B2C and B2B areas,
including SEO, PPC (pay-per-click Google
advertisements), and social networks such as
LinkedIn.
R&S: What are the advantages and
disadvantages of online media
compared to more traditional media?
Richard OSullivan: We see online and
digital media as just one of many channels of
communication that businesses need to
consider if they really want to have a consistent
presence in the market place. The multitude of
channels that we need to cover includes
exhibitions and events, direct mail, print
advertising, directories, social networking such
as LinkedIn and, of course, the Internet. The
Internets share of total media consumption is
growing, and for a B2B service like we offer it
is imperative that we invest in this area for new
business and brand recognition. For B2B,
services search is the starting point for many
projects. Once the enquiry has been received
we then handle the enquiry offine however
without having a strong presence in search
engines we would miss out on many lead
opportunities.
R&S: How do you ensure your website
gets a high ranking in Google? Have you
invested on search engine
optimisation?
ROS: I wanted to make sure that our online
marketing campaigns were working effectively
and a few years ago I took on a freelance digital
marketer for a couple of days a month, who
worked in refning the online advertising, and
then started improving our natural search
positions across the main UK search engines.
We track the effectiveness of the activity and we
can see that each approach is delivering
enquiries. With the cost of PPC being quite
high, the more enquiries that we can deliver
organically is obviously advantageous to the
business.
R&S: To what degree have you moved
your advertising budget from local/
national press and directories to online?
ROS: With one or two exceptions, pretty
much all of our budget is online although we do
retain some for exhibitions, events and
networking opportunities. Local print
advertising is not something that we do, and
national advertising is mainly for the brand and
is increasingly hard to justify.
R&S: Which online directory services
and local media do you use for your
advertising, and why?
ROS: We use Yell, Yahoo, Applegate and
Freeindex directories partly for direct leads
but more for SEO beneft and generating high
page ranking backlinks to our site, which in turn
improves the organic search positions for us.
R&S: Have you made any use of pay per
click advertising? What impact have
you seen?
ROS: I identifed several years ago that we had
to generate more enquiries to expand the
business, and at that point I took the decision to
invest in a website and allocate a budget for
paid-for advertising (Google Pay Per Click).
Once we started this we saw the benefts
immediately in terms of traffc and the volume
of enquiries. The market is more competitive
now, but it still is one of our most important
sources of enquiry.
R&S: Have you made any use of social
networks such as Facebook?
ROS: For networking, we have used LinkedIn,
which is probably the best network for the B2B
sector particularly in an industry where
personal relationships are so important and there
is a lot of movement for facilities service
specifers.
R&S: How, if at all, are you using email
marketing?
ROS: We email 5 or 6 times a year, when we
have promotions or special events that we are
attending. It regularly generates interest about
one of our many services and it keeps our name at
the forefront of our past customers and enquirers.
R&S: How do you judge the success rate
of your online marketing investments?
ROS: We measure and track all enquiries
coming into the business. We log calls and fnd
out the source of the enquiry we then identify
whether the enquiry leads to business or not. In
addition to that, we have set up goals within our
website analytics which shows us how many
people enquire and the search terms that they
enquire on which in turn helps us with
prioritising our future online marketing.
R&S: Do you have a quote/estimate
facility on your website
ROS: Our range of services are bespoke. No
client has the same requirements and so we do
not believe that online quoting services are
appropriate for what we do. Many clients are
not fully aware of what is required for a
successful offce relocation or clearance and we
utilise our professional expertise, knowledge
and questioning skills to identify all of the
issues and factors before quoting.
Online marketing
for removals and
storage companies
Inthislatestofaseriesofarticlesonpromotingyour
business,R&SlooksathowcompaniescanusetheInternet
tomarketthemselvesandtowinandretaincustom
Richard OSullivan of Russel Fewins
Feature - Marketing
49
The Internet can be an ideal place for
raising awareness of your companys brand,
locally and nationally, and generating
enquiries if you know how. Alexis
Sheldon is a veteran of the search engine
optimisation industry, which essentially
aims to provide clients with higher ratings
in Google, and has just opened a new search
engine optimisation company, Fastlane
SEO.
The frst important thing is to have a
good website, Mr. Sheldon says. There is
no point being high up in the Google results
if you have a bad website it will just be a
waste of money. Plus, removals is a word-
of-mouth business, and people will look at
your website for clear information on
pricing, testimonials, and contact
information.Although many companies shy
away from putting contact information on
the web, these details demonstrate
confdence and accessibilty even though
the vast majority of customers will email
rather than telephone. Conversely, there is
little point having a good website if no one
can fnd it. And that is where SEO comes in.

SEO
Briefy, SEO companies use a variety of
techniques to make your website more
attractive to Google, ensuring a higher
rating in the search engines results. Getting
the right keywords and title, using a site
map and adding links, and keeping the site
fresh and updated by using a blog or a news
service are all some of the tricks of this
multi-million pound trade. Mr. Sheldon
advises that companies will also need to
decide whether to run a nationwide or local
marketing campaign. SEO for a nationwide
campaign can take up to 12 months to
provide results.
PPC
If faster results are needed, then pay per
click (PPC) can be an option. Using PPC,
companies will only pay when a user clicks
on the advert, which are triggered when a
user types in a relevant search word. These
adverts appear at locations such as the top
of the Google search page.
Social Media
With people spending an increasing amount
of their time on sites such as Facebook,
companies should not be ignoring the social
media phenomenon.
Social media could be very useful for
removals companies, as word-of-mouth is
everything, Mr. Sheldon says. They need
to have a good Facebook page where
people can share their experiences and
provide testimonials you cant beat a
social media campaign for that.
Finally, email newsletters are another
ingredient in the online marketing that can
help keep the companys name in
customers eyes, and encourage repeat
business.
Online marketing basics
What do you consider to be the most
effective marketing tools for your
business? Which areas of marketing
do you need information on? Drop a
line to rands-editorial@bar.co.uk.
0
T
he Regulations seek to cover Workers
with a contract of employment or
employment relationship with a
temporary work agency, who are assigned to a
hirer to work temporarily under their
supervision and direction.
The Regulations therefore exclude those
who are self-employed and their purpose is to
afford an agency worker the same basic
working and employment conditions they
would have been entitled to had they been
recruited by the hirer directly instead of
through a temporary work agency to undertake
the same job.
Qualifying Period
For the Regulations to apply, an agency
worker must have undertaken the same role for
the hirer for 12 continuous calendar weeks.
However, the chain of service can be broken
even where the worker continues to provide
services to the hirer. There are several ways in
which the cumulative period of qualifying
service can be broken, they include:
1. when an agency worker begins a new
assignment with a new hirer;
2. when an agency worker performs a
substantively different role whilst
working for the same hirer;
3. when there is a break of 6 weeks or more
between assignments with the same hirer;
4. when an agency worker transfers between
companies within a group.
Anti- Avoidance
However, there are strict anti-avoidance
provisions within the Regulations which have
been put in place to prevent deliberate attempts
to avoid the agency worker accruing any rights
under the Regulations.
So, for example, where it appears that a
new assignment or substantially different
role is in fact neither of those things, the hirer
and the temporary agency may fnd themselves
liable to a claim under the Regulations.
Similarly, where it appears the hirer is giving
regular sub 12-week assignments to agency
workers followed by 6 week breaks, this could
be seen as a deliberate attempt at avoidance.
Furthermore, where it appears that an agency
worker is deliberately moved between
companies within a group simply to avoid
activation of the qualifying period, again both
the hirer and temporary workers agency may
fall foul of the anti-avoidance provisions
within the Regulations.
The rules have been very carefully drafted to
prevent agencies or hirers trying to fnd ways
round them so it is essential that the rules are
adhered with.
Genuine Avoidance
However, the Regulations are not intended to
fetter hirers genuine use of temporary
workers.
For example, hirers are of course under no
obligation to engage agency workers beyond
the 12 week qualifying period and as such it
may be that the hirer decides to release the
worker after a period of 11 weeks. Although
again care should be taken to avoid creating a
pattern of regularly giving agency workers 11
week assignments interspersed with 6 week
breaks, in which case the anti-avoidance
provisions within the Regulations are likely to
become operational.
Furthermore, hirers can give agency workers
genuine new assignments which last less than
12 weeks before the Regulations will come
into effect. The key factors that will determine
whether a job is substantively different
include the rate of pay, the skills used, the
hours worked and whether any extra training is
required.
It is important to note that a new assignment
only counts as substantively different when
the hirer notifes the agency in writing that a
new role has become available. The agency
must then record the details of that new role
and provide a description of the new role to the
worker. Once the agency has notifed the
worker that their position has changed
substantively then their qualifying period will
be reset as if they had just begun working in a
new role for a new hirer.
As such, a hirer can continue to beneft from
genuine use of agency workers as a valuable
temporary solution to staffng issues without
being subject to the Regulations.
Information courtesy of Backhouse Jones
Solicitors. www.backhousejones.co.uk
Temporary workers, temporary
employment?
TheAgencyWorkersRegulations2010(TheRegulations)comeintoforceon1October2011andas
suchitisessentialthatbusinessesarereadyforthesignifcantchangestotheregulatoryframework.
It is important to
note that a new
assignment only
counts as
substantively
different when the
hirer notifes the
agency in writing that
a new role has
become available.
Industry News
1
T
he Information Commissioner, Christopher
Graham, has issued a sharp reminder to UK
businesses and organisations that under
new EU legislation they will not be able to store
information about who is visiting their website,
without frst obtaining consent.
In practice, that means that companies will
have to change the way that they use cookies
text fles that websites store on a visitors
computer, so that they can remember information
such as the visitors login name and payment
details, to make future visits easier and quicker.
That will have to change from 25 May 2011,
when a new amendment to the EUs Privacy and
Electronic Communications Directive comes into
force.Speaking at the ICOs annual Data
Protection Offcer Conference recently, Mr.
Graham said that while the roll out of this new
law will be a challenge, it will have positive
benefts as it will give people more choice and
control over what information businesses and
other organisations can store on and access from
consumers own computers. The Directive will
come into force in less than two months time and
businesses and organisations running websites in
the UK must wake up to the fact that this is
happening. ..both the business community and
public sector organisations need to start thinking

clearly about how they will meet the
requirements of the new Directive.
Lenience in frst months
The Information Commissioners Offce is
working with the Government, businesses and
the public sector to fnd a workable solution to
the change in legislation. According to Mr.
Graham, one option being considered is to allow
consent to the use of cookies to be given in the
web browser settings. We are clear that these
changes must not have a detrimental impact on
consumers nor cause an unnecessary burden on
UK businesses, he said. However Nick Stringer,
director of regulatory affairs at the Internet
Advertising Bureau, the trade body for the online
advertising industry, said that the Directive
raises signifcant implementation challenges
right across Europe. This new law is potentially
detrimental to consumers, business and the UK
digital economy. While the ICO will be
responsible for regulation, the Department for
Culture, Media and Sport is leading on
implementing the new measures in the UK.
Given the uncertainty for businesses,
organisations and consumers over the best way to
respond to the new regulation, the Minister for
Culture, Communications and the Creative
Industries, Ed Vaizey, said that the ICO would be
lenient in the frst months of the legislation.
Businesses need to be working to address the
way they use cookies. We recognise that work
will not be complete by the implementation
deadline. The Government is clear that it will
take time for meaningful solutions to be
developed, evaluated and rolled out, he said.
We do not expect the ICO to take enforcement
action in the short term against businesses and
organisations as they work out how to address
their use of cookies.

Feature - Marketing & Employment/Health & Safety
Wake up and smell the cookies
Feature - International Associates
2
A
fter a tough couple of years in Dubai,
the economy and the property market
are now in recovery mode, and the
movement of expatriate workers is back to
levels not seen since before the global
economic crisis broke out in 2008.
And thats good news for BAR member
DASA International Movers, which frst
opened an offce in Dubai back in 1994.
Since then, Managing Partner Phil Reilly has
witnessed this cosmopolitan emirate, the
second largest in the United Arab Emirates
(UAE), evolve into a major fnancial centre
and a popular destination for expatriate
business personnel and tourists alike.
Despite the downturn, Dubai hasnt stopped
investing in world-beating infrastructure on an
unprecedented scale. After opening the worlds
highest building, the 828-metre Burj Khalifa,
in 2010, Abu Dhabi is now constructing a new
port, Khalifa Port, and in Dubai, Al Maktoum
International Airport, has already opened for
cargo operations and will be the centre of a
major new global logistics hub. This, in fact, is
the location of DASAs brand new 100,000
sq.ft warehouse, ideally situated between the
two cities.
By making the most of its position between
Asia and Europe and becoming a world centre
for trade and logistics, Dubai is cutting its
dependence on oil, property, and fnancial
services, and evolving into a more stable and
diversifed economy.
Dubai is rebounding quickly, Phil Reilly
says, confdence is again very high, the
movement of personnel, both inbound and
outbound, is back to 2008 levels, and whilst
margins may have hardened, an appreciation
of a quality personalized service is still a major
factor.
Its that level of service that has
characterised DASA since Phil frst established
a Shipping Agency and International Freight
Forwarding organization thirty-two years ago
in Abu Dhabi, the largest and richest emirate
of the seven emirates that constitute the UAE.
Still today, DASA handles many thousands of
containers moving over Dubai Port, in its
capacity as a shipping agent, the company
being the regional agents for a major container
line.
A family affair
Phil estimates that there are some 130,000
British expatriates living in Dubai alone, in
addition to a sizeable community living in Abu
Dhabi. DASA has been responsible for the
removal process of a good part of those
expatriates, and Phil says the company is
uniquely positioned to ensure a smooth and
professional move with friendly, personal
service.
We are still a family orientated company
General Manager Craig Reilly, and Simone
Percy (ne Reilly), Marketing Manager, global
accounts have spent most of their lives in the
UAE and have perfected the art of handling
most cultural issues.
In addition to providing that personal, family
touch that can be so important in daunting
international moves, both Simone and Craig
have all the credibility that comes with being
members of the FIDI Academy, both, in fact,
being FIDI MIM accredited.
DASAs status as an international associate
of BAR also represents an opportunity to
provide UK agents and UK expatriates alike
with the personal service that is so
characteristic of the company, as well as with a
very cost-effective moving service, in both
directions.
And the company offers a wide range of
relocation services in Dubai, helping
employees and their families settle into their
new home and their new lifestyle in this safe
and friendly destination.
Dubai has the most complete infrastructure
in the region, Phil says, it has ample frst
class accommodation capacity, excellent
availability of offces and warehouses, and an
insatiable desire to offer the best services to
customers.
The regional unrest that has swept over the
Middle East in recent months has left Dubai
untouched, testimony to the prosperity and
political stability of the UAE. Theres no
reason not to look forward to sustained growth
in the moving sector, Phil says.
The local experience that DASA personnel
have built up over many years should help UK
agents who are on the lookout for a better
choice of destination service provider in the
UAE. We hope that this will lead to the
possibility of a signifcant increase in the
traffc going to and from the UAE with
DASA, Phil says.
For more information about DASA, see
www.dasadxb.com
New International Associate:
DASA International Movers
PhilReillyistheManagingPartnerof
DASAInternationalMovers,theleading
internationalmoverinDubai.
J
ohn Mason International has appointed two
new directors. Noel Briscoe has been
appointed International Director and Stewart
Gauntlett is now Business Development Director.
Bob Clarke continues his role as Managing
Director and Cris OHara as Deputy Managing
Director along with Vivien Mason and the rest of
the Board of Directors.
Noel has many years of experience in the
industry. He joined John Mason 14 years ago as
Group Imports Manager before moving on to the
role of General Manager, a position he has held
for the last ten years. Noel previously worked for
a freight forwarder where he gained extensive
shipping experience. Noel works in John
Masons Head Offce in Liverpool.
Stewart grew up in the moving industry thanks
to the family business, Gauntlett Removals.
Stewart frst decided on a career in retail sales
where he obtained valuable experience, before
re-joining the removals industry in 1995. Stewart
is based in John Masons London offce.
People News
3
John Mason International appoints new directors
Stewart Gauntlett, Business Development Director (left), and Noel Briscoe, International Director,
at John Mason International
Britannia Sandersteads rewards
loyal service
S
enior Foreman & European Road Train
Driver John Hannigan has been rewarded
for 15 years of unblemished and
unbroken service. To commemorate the event,
Stuart Almandras, a Director at Croydon based
Britannia Sandersteads, one of the areas largest
UK & International Removals & Storage
companies, presented John with a quality Swiss
time piece. Not that John has ever had a
problem with his punctuality! John also
received a further reward of one extra weeks
paid annual leave per annum.
John started in the company as a porter and
has worked his way up, gaining his LGV and
both reach truck and counterbalance forklift
licences along the way. He has attended and
passed every training and packing course
available to him and has proved to be a highly
valuable asset to the company and role model
for some of the younger staff. John said: Time
fies when youre having fun and Britannia
Sandersteads are a great company to work for.
Stuart Almandras (left), presents John Hannigan (right) with a Swiss timepiece
Removers
Benevolent
Association
D
ont forget the valuable work done
by the RBA, a registered charity
which was set up to provide
fnancial relief for those people who need
it (including their widows or dependents)
who are, or have been, engaged
continuously for a minimum period of one
year by any member or past member of
the British Association of Removers
Limited. The charity relies on donations
and investment returns to support its
work. If you know of anyone who may be
in need of temporary fnancial assistance
as a result of illness (of themselves or a
dependant) or for any other legitimate
reason, then, as a BAR member, you may
apply on their behalf for a grant by
contacting rba@bar.co.uk and completing
a simple application form. Alternatively,
you may download the Application Form
from the BAR website and return it to:
RBA Applications, Tangent House, 62
Exchange Road, Watford WD18 0TG.
Every case is dealt with on its merits
and as quickly as possible. All cases are
treated with discretion and sympathy.
Industry News
4
A
lthough Jamaica became fully
independent from the UK in 1962, it
still has very close ties to the former
colonial power. It is the third largest island in
the Caribbean, with a hot and humid climate,
and is occasionally hit by hurricanes and
tropical storms. Jamaica has made a striking
contribution to world music and sports,
especially cricket and sprinting, and is a very
popular holiday destination, especially with
the British. Tourism currently provides around
one quarter of all jobs on the island.
Ted Muschett says that the removals market
in Jamaica is still recovering from the global
economic crisis. The economy contracted by
an estimated 0.5% last year; tropical storm
Nicole wrought extensive damage in
September, and Ted says that the general lack
of disposable income is weighing on the
removals business.
The bulk of the removals trade in Jamaica
consists of commercial international imports
for consumer products. The mainstay of the
business of B.L. Williams International is
household removals (relocation), which mainly
takes place in Kingston, by far the islands
largest metropolitan area.
However we do provide an island-wide
service, and do quite a bit of work for Nestl,
which is located outside Kingston, Ted says.
Homecoming
Currently, it is the return of Jamaican residents
living overseas, rather than emigrating to the
UK, US and Canada, that is providing the frm
with a steady stream of business. At the
moment, we are seeing more Jamaicans
returning than emigrating, Ted says.
B.L. Williams was established in 1924 and
in 1948 began international household packing
and removals and freight forwarding. By 1960,
this pioneering company was the only certifed
IATA cargo agent in Jamaica. It is still a leader
in the international moving and household
relocation market in Jamaica, and has a solid
position in the commercial import and export
business.
Our seasonal pattern is heavy export
traffc between April to July, and heavy
import traffc between June and October for
household goods and heavy traffc for
commercial cargo from October to
December, Ted says.
Information for Customs
It is not always easy operating in Jamaica the
geography of the country is mountainous, and
the narrow roads make for diffcult
transportation conditions.
In addition, duties and taxes are at a
prohibitive level, among the highest in the
world, and negotiating customs barriers
remains a frustrating experience in the
international business. The customs
departments have been reformed, but red tape
and bureaucracy is a hindrance, and clearance
times are heavily delayed because of this,
says Ted.
How can agents abroad help make for a
smoother and easier removal? According to
Ted, the key is to supply the necessary customs
information when requesting rates.
In particular, there are special customs
requirements for the imports of cars. Import
permits must be obtained in Jamaica, even
before the car leaves the port in the origin
country an import licence must be granted by
the Trade Board before shipping the vehicle.
Importation of pets or other animals will also
require a permit from the Veterinary Division
of the Ministry of Agriculture prior to
importation. It should be noted that in the case
of dogs, only those born and bred in the UK
may be imported to Jamaica! A certifcation of
this must be obtained from the relevant
authority in the UK.
For more information about B.L. Williams
International, see www.blwilliams.com
Jamaica: relocations
and removals in the
Caribbean
AstheBritisheconomycontinuestosputter,manyoftheJamaican
communityintheUKarechoosingtoemigratetothecapital
Kingstonandacrossthecountry.TedMuschett,ChairmanandCEO
ofB.L.WilliamsInternationalLimited,talksaboutthechallengesof
operatinginthisCaribbeanislandnation.
Industry News

T
he world of removals has changed almost
beyond recognition since then, but Grace
Removals has gone from strength to
strength, and is now a household name with
coverage across all of Australia and New
Zealand and a feet of 500 vehicles.
To celebrate one hundred years of success,
Grace has launched a high profle series of
events, such as holding Grace Day on March
30, including a staff breakfast held
simultaneously in over 40 offces throughout
Australia and New Zealand, and special
corporate functions in Sydney and Melbourne,
attended by over 550 clients.
Further events are planned for Perth,
Brisbane and Adelaide later in the year.
Meanwhile, a special anniversary logo has
been commissioned and is being used on
stationery, cartons, vehicles and signage, all
bringing the anniversary and the Grace brand
into the public eye.
And a commemorative book has been
published about the history of the group,
telling the tale of how Grace Removals has
evolved over the years, and the stories of all
those people who have helped make the
company what it is today.
Good reputations count
In the industry, Grace is held in high respect,
as a foundation member of FIDI, with a long
history of active participation in industry
events and developments. Grace has supplied
one FIDI President, Jim McCluskey, long the
international face of the company. And in this
centenary year, Grace will be sponsoring this
years annual FIDI conference in Lisbon, and
will be hosting a cocktail party for its partners
just ahead of the conference.
We have always strived to maintain our
reputation, while at the same time developing
our business base, says CEO Steven Brown,
who has more than 23 years of experience in
the industry. The reputation of Grace is a
refection of the people who have been
involved, such people as Ron Reedman, Jack
Hartley, Jim McCluskey and Peter Daal, who
are well known and highly respected fgures
within the moving community.
Grace Self Storage
Grace has also branched into new business
lines, leveraging its network and its reputation
for high quality service delivery, entering areas
such as records management and information
management, as well as providing a specialist
service for moving private and public art
collections, using specially trained crews.
Its latest initiative, Grace Self Storage, offers
what Steven calls a mobile self-storage
solution for the DIY market.
I see an opportunity to continue to develop
and broaden our service offering, while
retaining our commitment to quality, Steven
says, looking into the future of the company. I
see the opportunity to grow our moving
division internationally and domestically,
through a combination of the use of
technology and client centric moving
solutions, while working actively with our
partner network to ensure a seamless moving
experience for our clients.
Grace has been a part of the Crown
Worldwide Group since 1994, and Steven says
that the founder, chairman and chief executive
of Crown, Jim Thompson, has the same
commitment to quality and to being the best as
did the Grace brothers one hundred years ago.
As custodian of this company, Jim is as
determined as the brothers Grace were to see
that these traditions remain central to our
DNA, Steven says.
Amazing Grace
Steven Brown, Managing Director
Grace Removals Group (left) and
Jim Thompson, Owner and Chairman
of Grace Removals Group
ItsbeenonehundredyearssinceJosephN.GraceandAlbertE.GraceestablishedGraceBrosRemovalsin
CamperdowninSydney,withjustonerepositoryandtwohorsedrawnvehicles.
TosearchforaBARInternationalAssociateMember,pleasevisitwww.bar.co.ukandclickon
AboutBARandthenPartnerswhereyouwillfndthesearchfacilityforInternationalAssociates.
Diary Dates
Diary Dates
NATIONAL AND INTERNATIONAL
CONFERENCES 2011
BAR Conference 2011
Renaissance City Hotel, Manchester
May 12 14
OMNI Conference
Albufeira, Portugal
May 6 10
Young Movers Conference
Malta
May 26 29
European Self Storage
Annual Conference
Portugal
June 15-16
MLo International Fair
Furniture Logistics,
Removals and Services
Kassel, Germany
June 16 18
AM General Assembly
Kassel, Germany
June 18
BOARD, COUNCIL AND
COMMITTEE MEETINGS 2011
Board of Directors
June 29 - 10.00-1.00
December 7 - 10.00-1.00
Executive Committee
June 1
September 21
November 23
BAR Business Seminars
October 3
Hillcroft Hotel, Livingstone
(sponsored by Harrow Green)
October 4
Pickfords, Leeds
October 5
GB Liners, Cheltenham
October 6
Pickfords, London
BAR AREA MEETINGS 2011
East Anglia Area
Contact Andrew Pearson: 0132 83777
May 10 12pm for 12.30 lunch
Flying Fortress, Great Barton, Bury St Edmonds
East Met Area
Contact Ray Slemmings: 01708 440113
East Midlands Area
Contact Jayne Cliffe: 01778 394291
May 18 19.00pm
September 21 19.00pm
November 16 19.00pm
The Haycock Hotel, Wansford
Northern Area
Contact Alan Hoggin: 0191 49 1194
June 7 19.30pm
Bishop Auckland FC
North West Area
Contact Annette Harris: 011 3 44

Northern Ireland Area
Contact Dominic Murray: 02890 748 88
Southern Area
Contact Peter Doman: 01372 3898
peterd@basilfry.co.uk
July 5
Golf/Barbecue. Venue TBC
South Western Area
Contact Sue Christophers
sue@mjchristophers.co.uk
June 28th 2pm
September 20th 2pm
The Ley Arms, Kenn, Nr Exeter
South Western Area Dinner Dance
Nov 12
The Barcelo Imperial Hotel, Torquay

Sussex Area
Contact Nicholas Marshall:
084 02 17
May 17
August 2
November 1
Western Area
Contact Ria Russell: 01278 447099
May 17 19.30pm
September 13
November 8
Brent House, Bridgwater Rd, East Brent
Highbridge, Somerset TA9 4HL
West Midlands Area
Contact Sarah Pargeter: 01384 37778
June 13 19.00pm
September 12 19.00pm
The Gainsborough Hotel, Kidderminster
Yorkshire Area
Contact Graham Puddephatt:
grahamp@reason-global.com
May 19
September 15
Yorkshire Area Annual Dinner
Nov 26
Ambassador Hotel, Scarborough
BAR SCOTTISH AREA
MEETINGS 2011
Contact Georgina Berry: 010 02220
Do you have any diary dates?
E-mail them to rands-editorial@bar.co.uk
BAR News Memberships
Registered:
The following Members have
registered:
National & European Group
Grants Removals & Storage
Memb No: G037
Unit 4 Coomber Way
Croydon
Surrey
CR0 4TQ
Tel: 0808 100 190
Web: www.grantsremovals.co.uk
House 2 Home Removals Ltd
Memb No: H102
Unit 9 Forge Works
Northampton Road
Weston on the Green
Bicester
Oxfordshire
OX2 3AB
Tel: 0189 3000
Web: www.h2hremovals.co.uk

Applications:
BAR has received the following
applications for:
International Associate
Monarch Moving Systems Inc.
4090B Sladeview Cres, Unit 2
Mississauga
Ontario, Canada
LL Y
Tel: 001 90 820 800
Web: www.monarchmoving.com
Target Moving & Relocations
Suit 12
2nd Floor
Aneeq Arcade
I-8 Markaz
Islamabad
Pakistan
Tel: 0092 1 48 233
Web: www.targetlogistics.com.pk
Change of Name:
Davies Turner Worldwide Movers to
DT Moving Ltd
Memb No: D03
Allied Movers to New Zealand
Movers
Memb No: T311
Terminations:
BAR is sorry to lose the membership
of the following companies whilst
thanking them for their support:
Administration:
Sargents Ltd
Memb No: S01
Liquidation:
European Van Lines International Ltd
Memb No: E007
Clarifcation
For your information:
GB Liners Ltd (Memb No. G013)
would like to draw to Members
attention their contact details for
their Cirencester location:
GB Liners Ltd
Tel: 0128 41003
Fax: 0128 4033
International Moving Company
(an ATN of GB Liners Ltd)
Tel: 0128 10
Fax: 0128 4033
Loveday & Loveday
(an ATN of GB Liners Ltd)
Tel: 0128 10
Fax: 0128 4033
Email: info@
lovedayandlovedayremovals.com
Web: www.
lovedayandlovedayremovals.com
Max Self Storage
Fax: 0128 4033
BAR Memberships May 2011
Any member wishing to
make any comment regarding
an application should do so
in writing to BAR Head Offce
within 21 days of receipt of
this notifcation. Details of
membership applications in
process may also be found
on the BAR website:
www.bar.co.uk
Writing a Winning Tender for the Public Sector
BARTS Courses
This is a brand new workshop taking place at BAR Watford covering topics such as:
Constructing a winning stategy Presentations
What to write Feedback
Course Dates 2011
30 June 2011 1 September 2011 08 December 2011
99 + VAT p/p
Book your place today
BAR News
Foamcornerprotection
Product of the Month
Meetingtheneedsofthemembersisof
thehighestimportancetoBARServices.Of
late,BARServiceshasnoticedanincrease
inrequestsforfoamcornerprotectorsbut
theminimumorderquantitiesonprevious
productswereanissue.Neverwantingto
disappoint,ithascarefullysourcedand
nowsuppliessuchaproduct.
Foamcornerprotectionistheideal
productforprotectingfurniture,glassand
fragileproduct.Thegoodnewsisthat,
whereasbeforecornerprotectorscould
onlybeboughtinlargequantities,thenew
productcanbeboughtinhandypacksof
250.Evenbetter,forthoseofyouwhoare
environmentalists,thefoamisnaturally
producedfromenvironmentally
sustainablematerials,withoutCFCsand
HCFCs.
Availableinseveralsizes,theprotectors
aremanufacturedinaspeciallydesigned
horse-shoeshapethatallowsmaximum
gripandprotectiontotherelevantcorners
andedges.
For further details on either of
these products or to request a
sample, please contact the
BAR Services sales team on
01342 870087 or email
sales@barservices.co.uk
D
avids trawl led him to the minutes of
the meeting of a Study Group on 5
January 1977, which he says must be
considered the actual birth of the company.
The Study Group was formed by the BAR
Board in order to invite newcomers to the
industry to meet under the chairmanship of
Max Godfrey who was at the time a junior
Board Member. David recalls that he took over
the chairmanship a few meetings into the life
of the Study Group.
It was originally set up following two
Institute Tours, the frst to the USA and the
second to Europe, recalls David. We saw
modern materials being used in the USA and
Europe, we saw different marketing and sales
techniques and in Europe we saw improved
handling. The UK the storage system was
undergoing change led by White and Co and
others who were implementing the now
standard storage container, which was being
developed differently to the overseas versions
of the same idea.
New ideas
David remembers that reports were produced
by both these Study Tours and there was a
mood of wanting change and leadership from
BAR from the membership I was
personally a member of both Study Tours and
was nominated to the Study Group by the
National Council of the Institute. Others were
nominated from other parts of BAR and we
met regularly in the BAR offces, as a way,
explains David of tapping new ideas through
new blood.
The last two members of the original Study
Group still working in the industry are David
Trenchard and Mike Devereux, of Britannia
Devereux of Cleveland. Both of us are 65 in
August and are reducing our commitment to
work from then onwards, says David. Of the
make up of the Study Group Members, Kenny
Batty of Malvern sadly died at quite a young
age. The others all became BAR Presidents
during their working time!
Origins of BAR Services
R&SisverygratefultoDavidTrenchard,ManagingDirectoratLeatherbarrowsRemovals&StorageLtdand
ChairmanofQSS,whohasbeentrawlingthroughthearchivesrecently.Hehasfoundsomeinteresting
nuggetsrelatingtotheoriginsofBARServicesbackin1977,whichwasrootedverymuchinthedesireof
memberstoimprovematerialsandmarketingtechniquesinlightofdevelopmentsabroad.
I was personally
a member of both
Study Tours and
was nominated to
the Study Group by
the National
Council of the
Institute
David Trenchard,
Managing Director,
Leatherbarrows
Removals & Storage
BAR Member Services
Trade Services
Channel Islands
Isle of Man
Ireland
Scotland/Europe
Italy
Regular runs to all areas Full or part loads
Receiving depot 10mins from M25 J5 ...or we collect
All deliveries and collections carried out by our own crews
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
TRADE
ROUTES
TO
ITALY
FRANCE
-ANDOF
COURSE
01732 358900
WHEN SERVICE MATTERS
EN
ROUTE
Scotland and Islands
This space is
available from just
33 per month
Promote your
trade services for
less than 200 per
quarter at this size
Trade Services
France
Austria Germany and Austria
Weekly Groupage Service
Full origin and destination
services available.
German speaking staff
WH HUMPHREY & SON LTD
Contact Darrel or Justin
Tel: 0208 144 0734 Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com
NATI ONAL & I NTERNATI ONAL REMOVAL S
HAMI LTONS
Contact our European department on 01379 851074
trade@hamiltonsremovals.co.uk
France&
Weekly services and competitive rates
Tranship & Hoist services available
Collection from your
depot or clients
residence available
To download our tariffs visit: www.hamiltonsremovals.co.uk
Username:Trade
Password: Ham662
Switzerland
H081
Switzerland
Cyprus and Malta
m Weekly Ser vices to
North and Southern Cyprus, Malta,
Egypt, Israel, Dubai, Morocco,
Canary Islands, Lebanon and Tunisia.
Contact Darrel or Justin
Tel: 0208 144 0734 Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com
GREECE
by Road
&ITALY
EN
ROUTE
7 day transit time
Twice-monthIy departures
British Crews & ProfessionaI Service
HighIy recommended in Greece
00 44 1733 311 561 | enquiriesnomad.eu.com
www.nomad-internationaI.com
Greece
Trade Services adverts from as little as 33 a
month plus vat. Contact Steve on 0117 330 8370
or email: steve@rubiconmarketing.net
Trade Services
Spain
UK Office: 01843 585055, sales@webbsremovals.com
Mallorca Office: 0034 971 693566, webbs@spain.cc
Trade website: www.william-worldwide-webb.com
Weekly Scheduled Service, Containerised Storage Depots
Holder of Spanish Transport Licence
for our Tranship vehicles
Unrivaled Infrastructure in Mallorca, Menorca & Ibiza
Excellent Rates, Payment in Euros or GBP accepted
Purely The Balearics, No Bull!
WEEKLY
REGULAR
-!,,/2#!
-%./2#!
-!).,!.$
30!).
&2!.#%
)"):!
0/245'!,
#90253
./27!9
Memb No: W001
TL: 01202 576514
FAX: 01202 574011
spa|o@wh|teaodcompaoy.co.0k
www.wh|tesmov|ogaodstorage.com
France - 8pain - FertugaI - ItaIy
weekl] 8ervice for the Trade. Call now for oest rates
Depots in Preston, Chester, Alicante, Nalaga
F880 01772 651570
Email. info@moversint.co.uk weo. www.moversint.co.uk
Cyprus
Sweden and Scandinavia
Promote your services to over 4,000 UK based
removers from just 33 per month
IF ITS ALL
CHINESE TO YOU...
TRADE Part or Full Loads
Beijing, Hong Kong, Shanghai
Deliveries throughout P.R.C
Call: 0845 0580632
china@greensremovals.co.uk
China
Trade Services
Regular Services to all Major
Destinations Worldwide
Receiving in Windsor & Stourbridge
Contact Mike, Chris or Steve on
01633 488 100
trade@fox-moving.com
Trade Rates
to Europe
South Africa
United Arab Emirates
2 weekly trade servlce to 4PVUI"GSJDB
Also cover /BNJCJB];JNCBCXF
+44 208 749 0362 | lnfoQwlsemovesltd.co.uk
XXXXJTFNPWFTMUEDPVL
Caribbean
South America
Regular Trade
Services to
UNITED ARAB
EMIRATES
Dubai, Sharjah
and Abu Dhabi
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
OVERSEAS
REMOVER
Advance
Payment
Guaranteed
Memb No: GO13
Israel
India
Trade
Services
to INDIA
One point of entry for
delivery anywhere in India.
11 receiving depots
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
Memb No: GO13
ISRAEL
The largest consolidators of HHPE
from the UK to Israel.
Weekly + full destination services!
020 8832 2222
Stephen Morris Shipping Plc, Unit 9, Ockham Drive,
Greenford Park, Greenford. UB6 0FD UK.
E: roger@shipsms.co.uk www.shipsms.co.uk
Worldwi de Relocati on
Fi ne Art & Anti ques Shi ppi ng
Worldwide
Space to Hire
This space is
available from just
33 per month
Trade Services
Trade Storage
www.tradestorage.co.uk
We are not a removal company or
your competitor, you are our clients
on which our business depends.
sales@tradestorage.co.uk
London or Swindon
0208 795 4838 or 01793 731696
They say that imitation is a form of
flattery - but there is only one
Trade Storage Limited.
Cadogan Tate Trade Services
TRADE STORAGE Please call Alan Carpenter 0208 963 3905
Depots in LONDON NW10 WOKINGHAM (M4) OXFORD (M40)
Secure alarmed warehouses helpful flexible service - competitive rates
EXTERNAL ELEVATOR Please call Alan Carpenter 0208 963 3905
External access up to 6
th
floor no stair/lift work. Includes Operator & Equipment.
Immediate payback in saved time & money.
EUROPEAN GROUPAGE Please call Stuart Ashe 0208 963 4015
Fortnightly air-ride satellite tracked service between London, Paris, Geneva & Cte dAzur.
Fine Art service available. Trade rates.
www.cadogantate.com
Strip Ad Trade Services:Layout 1 29/11/10 11:23 Page 1
Warehouse Containers
External Elevators
Trailer Hire
TRAILER HIRE
From car trailers to 3200 cubic feet
stepframes, 8 container
curtainsiders unsignwritten haulage
available too. (UK and Europe).
www.tradestorage.co.uk/trailers
020 8795 4838 or 01793 731696
LOCAL MOVING WORLDWIDE SHIPPING
WEEKLY EUROPEAN SERVICE
Recommended by the worlds finest piano manufacturers,
auctioneers, music colleges & academies.
A family run business, Est. in 1968.
THE PIANO
SPECIALISTS
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX
Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
G&R Advert 60x60mm:Layout 1 20/10/08 16
Training
&45*."5*/(
53"*/*/(
EFMJWFSFECZ
'SBOL3PTF
1AUPT APPPOvLD CLNTPL 1C00809
1-64
01&3"5*7&
53"*/*/(
y Kl00S
SRVlCS
01964
537000
www.kidds.co.uk/training
NO NEED TO
CO ANVWHERE
ELSE POR VOUR
TRAININC
OPERAIlVE IRAlNlNG IHAI
CONE5 IO YOUR FRONI DOOR
PACKlNC MANUAL HANDLlNC LXPOPT WPAPPlNC
VLHlCLL LOADlNC CONTAlNLP LOADlNC
RENOVAL 5PEClFlC HEALIH
& 5AFEIY IRAlNlNG ON 5lIE
HLALTH & SAlLTY POLlClLS HLALTH & SAlLTY
ASSLSSMLNT ACClDLNT CONTPOL llPST AlD
PlSK ASSLSSMLNT HSL COMPLlANCL
Call BARI5 on 01923 699484
or email trainingbar.co.uk
Classifeds
For Sale
Used 250ft
3
storage containers
7 each. Contact Mandy on 01285 641003
Are You Looking To Sell?
We are looking to buy good quality household moving and storage
companies in London and the home counties.
Please call 07933 123 123
in full confdence for a quick decision.
Opportunities
Classifed
Advertising
Charges
All classifed advertisements should be booked no later than the 10th
and received no later than the 1th of the month preceding publication.
For all advertising enquiries please contact:
Steve Pearce at Rubicon Marketing
on: 0117 330 8370 or e-mail: rands-advertising@bar.co.uk
Rates
Situations Vacant 2.1 per word (min 1 words)
For Sale and Wanted ads 2.1 per word (min 10 words)
Boxed Ad (Semi-Display) 30 per single column centimetre
(Please note all lineage & semi-display ads are set by R&S in house style)
Half Page Mono 10
Half Page Colour 1
Quarter Page Mono 42
Quarter Page Colour 00
Box Number +30
All charges are plus VAT.
Box Numbers
Replies to Box Number advertisements should be sent to:
The Advertiser
Box no. (XYZ)
The British Association of Removers
Tangent House, 2 Exchange Road, Watford, Herts WD18 0TG
Situations Vacant
In line with the Sex Discrimination Act, all positions are open to male and
female applicants.
Vehicles
Purchasers of a vehicle advertised in Removals & Storage should satisfy
themselves that the payload/volume is suitable for the purpose for which
they intend to use it.
Advertise your job vacancies in
Removals & Storage magazine
Contact Steve Pearce at
Rubicon Marketing on: 0117 330 8370
or e-mail: rands-advertising@bar.co.uk
FIND THE
RIGHT PERSON
FOR THE JOB
Administrator
Experienced removals administrator required for our growing
company based in SW London
Competent in all areas of administration.
Experience with SAGE and Removal Software an advantage.
Proactive approach, calm and friendly manner essential.
Please forward your CV to clair@burkeandwills.co.uk
For sale
Guy Vixen Luton Van 1938.
Fully restored. Reconditioned engine last year.
Possibly the last one in England? Ready to show
- completed trans-Pennine rally last year.
Great advertising vehicle.
Ring Mick on 077100 12345
Trade Services
Industry News
To kick this off I will state that I really do not

care what the main concerns of you, or indeed
BAR are right now. I am hopefully about to
address an issue that many BAR members feel
strongly about and indeed I am aware that BAR
wishes to improve things from the perspective
of PR and overall public and professional
awareness of our association and what we stand
for and promote.
Yada Yada, we all know that we could bang
on for hours about the issue of public awareness
and generally complain to an Olympic Gold
standard. However, what I would like to do is
share an idea that has been brewing in my mind
for a while. An idea that will serve to promote
BAR, an idea that, should it be acted upon and
succeed would better promote our industry, and
make the housing market much smoother.
Moreover would generate some badly needed
publicity for our end of the moving process.
Everyone likes to talk about the weather, we
all know that, but all too often second on that
list is the housing market / house prices, or, for
anyone that has moved within six months they
will talk about the actual move. How it went
and their experience of the process etc etc. The
most common gripe I have heard relates to the
date of removal. The lack of notice, the stress
and how a late exchange of contracts meant that
it was all rush rush rush to get packed and book
time off work....the list goes on, especially
when you factor the stress that this means in
relation to late gazumping or gazundering.
So, how does this affect us? Well, the way I
see it removers generally only work one of three
ways. They either take payment up front on
booking, or they charge a deposit, or indeed
they just take a provisional booking. Three very
different ways with one thing in common
notice period. We have very little time to plan.
Very little evidence of just how busy things
might be in three weeks time, let alone a month
down the line. Why? Well, very simply it is
because many homeowners are not told
anything until the last minute, when, 6 calendar
days before moving day they exchange
contracts. It is a naff practice and ensures that
we as removers suffer. Plus of course it means
our customers are suffering.
Youll notice that I havent strayed into
waiting time and key release and I have zero
intention of doing so. I am fully aware that
many of you make money by punishing your
customer for something outside of their control,
so, I know that this should be left alone.
So, IF we, as an industry were able to do
something about this then the public would
adore us. IF we were able to do something then
the media would sit up and take notice. IF both
of these things happened then the result would
be fantastic for the trade, fantastic for BAR, and
of course generate that much needed PR that
many of us have screamed for, but we all know
there just isnt the money for as things stand
right now.
So, what should the end goal be? Very simply
it would be perfect to have a mandatory
requirement that the period of time between
exchange and completion must be 14 calendar
days (21 in a perfect world). If this was the case
then it would be reasonable to assume that
signatures on contracts would be happening no
less than three weeks in advance. Which would
mean most customers would inform us of a
likely removal date @4 full weeks prior. Would
that not be lovely? To have @4 weeks notice,
and certainly to have a guaranteed two full
weeks defnite notice from now until eternity
for every standard domestic removal that is
subject to the normal rules and circumstance of
completion.
To get back to having a schedule thoroughly
comprehensive and indicative 4 weeks in
advance. To be able to plan staffng and vehicle
requirements weeks ahead. However, most
importantly of all to have customers who are
not stressed. Customers who have had masses
of notice, to book time off, to make
arrangements, and, then, when they arrive at our
doorstep they are chilled out.
From our end, it is probable that many will be
even better packed up. And that would make
our staff happier. They will have had far fewer
last minute expenses and will have had longer
to budget. This will feed in to the reactions from
the public over moving charges, and will
hopefully see far less resentment about having
to pay the removers.So, these are just a few of
the reasons why a fxed timeframe would be a
good idea. In truth, in debate I could probably
go on for hours about the benefts. In fact, if you
wish, phone me and Ill talk about it. (and I
have been off ill and am rushing this in 20
minutes!)
So, how? Well, there are circa 600 members
of parliament. There are circa 450 BAR
members. One letter per member. Once a
month. Month after month until we get this into
the House of Commons as a question. Safety is
in numbers, moreover I already know that if we
so wanted then 200 Guild members would join
in as well. We could very easily get our point
across to every single MP. Every single one.
Let us hammer the door down. If we make
enough noise we will get listened to. If
something is a good idea then people will
follow. By month six we are guaranteed at least
some media interest. If we were lucky enough
that our actions started a debate on the issue
then we will have generated more PR in less
than twelve months than in the previous
hundred years of BARs existence.
If we actually managed to get things changed
for the beneft of our customers, and, for us then
media coverage and public attention will do
more for our trade than anything ever has
before. It is just an idea. However, I feel it is
one worth following. The cost is likely to be no
more than 2 days work for one person per
month, and indeed circa 500 2nd class stamps,
paper and an envelope. I make that less than
450 per month. And I have been generous. So,
for 1 per month, per member we could have a
shot at starting something that might snowball
into something great.
Something needs to be done. Thousands of
members of the public feel that way. Indeed
most estate agents are thoroughly fed up with it.
Plus, we all know that we would like things to
be different.
So, let BAR members be the ones the break
this particular door down and give our trade
some much needed credibility and customer
focus.
Its about time.
Matt Faizey
M&G Transport Ltd
www.storage-removals.co.uk
Send your letters to:
TheEditor,AndyStern,
Atrands-editorial@bar.co.uk
A BAR plan for the future, how to improve

the trade for us all
Letters
WhatareyourviewsontheimpactoftheBudget,taxation,conveyancingoranythingelserelatingtothebusiness
ofremovalsandstorage?Letusknow!

R&S May 2011 - Reduced

Încărcat de

Informații document

Descriere originală:

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

R&S May 2011 - Reduced

Încărcat de

Drepturi de autor:

Formate disponibile

Irish Tiger

How one family frm

Its been a tough year, with both

Feature - International Associates

WHEN SERVICE MATTERS

To kick this off I will state that I really do not

A BAR plan for the future, how to improve

S-ar putea să vă placă și