Organizations define their Inventory System Items differently.

These steps are required to assure that the Service Item Flexfield definition is the same as the definition for the Inventory System Item Flexfield. 1. Define ORACLE_SERVICE_ITEM_FLEXFIELD. a. Use the Application Developer responsibility. b. Navigate to Flexfields / Key / Register c. Double Click on Register To open the Key Flexfields Form. d. Create this record: - Application = Oracle Inventory - Code = SERV - Title = ORACLE_SERVICE_ITEM_FLEXFIELD - Description = Item Flex Field that displays segments in different sequence - Table Application = Oracle Inventory - Table Name = MTL_SYSTEM_ITEMS_B - Unique ID Column = INVENTORY_ITEM_ID - Structure Column = ORGANIZATION_ID - Uncheck Dynamic Inserts Feasible - Check Allow ID Value Sets e. Save this entry by clicking the Save button on the toolbar. f. Press the Columns button. Make Sure that Segment1 through Segment20 are Enabled. g. Save the record and exit the form. The next steps are performed to define ORACLE_SERVICE_ITEM_FLEXFIELD segment values. The Inventory System Item flexfield and ORACLE_SERVICE_ITEM_FLEXFIELD must have the same attributes. 2. Determine how Inventory System Items flexfield is defined. a. Use the Sysadmin responsibility. b. Navigate to Application / Flexfield / Key / Segments c. Query the record: - Application = Oracle Inventory - Title = System Items d. Press the Segments button. e. Document how each segment is defined. This includes how you define

value sets, etc. This information is needed to update the ORACLE_SERVICE_ITEM_FLEXFIELD in the next step.

3. Define ORACLE_SERVICE_ITEM_FLEXFIELD segments. a. Use the Sysadmin responsibility. b. Navigate to Application / Flexfield / Key / Segments c. Query the record: - Application = Oracle Inventory - Flexfield Title = ORACLE_SERVICE_ITEM_FLEXFIELD d. Unfreeze the flexfield. e. Press the Segments button. f. Enter segment definitions that match those defined for the Inventory Service Item flexfield. g. Freeze and recompile the flexfield.

4. Recompile the Inventory System Item flexfield. a. Use the Sysadmin responsibility. b. Navigate to Application / Flexfield / Key / Segments c. Query the record: - Application = Oracle Inventory - Title = System Items d. Unfreeze the flexfield. e. Freeze and recompile the flexfield.

fact: Oracle Service Contracts 11.5 fact: OKSAUCVT - Service Coverage Template symptom: Error when opening Coverage Template form symptom: Program Error: Coverage Template header not found. Probable cause: Missing Seed Data symptom: Action: Contact your system administrator or support representative. cause: Other products were installed as partial or script not installed and run. See <Bug:1725856> for further information.

fix: 1. Please find the following SQL files in your environment and run the scripts: OKSCVTMP.sql OKSWRTMP.sql 2. Make sure Oracle Receivables and Oracle Inventory are installed as full.