R&S June 2011

DMOTY and CMOTY
2011 winners
June 2011 Number 443 4.00 www.bar.co.uk
Branding your company 48 New pension rules 50
BAR Annual
Conference
Report
pages 16-23
No: 443 June 2011 www.bar.co.uk
This month:
News from Watford 06
Industry News 07-15
- On-the-spot fnes for reckless drivers
- Permits for road works
- VOSA changes ABS light enforcement
- UK logistics report
- Road congestion declining
- FTA warning after M1 chaos
- Government should promote road
transport
- Size doesnt matter in telematics
- Carbon cutting scheme
- BAR shortlisted for TAF awards 2011
- Low carbon roadmap for HGVs
- The future of freight transport policy
- Freight forwarders fght Southampton
charge
- Bishops Move comes to the aid of the
Salvation Army
- Martells goes back to the future
- Rogers Removals Albert Square Client
BAR News 16-26
- DMOTY 2011 winners
- Honorary lifetime award for David
Trenchard
- BAR 2011 AGM in Manchester
- RBA 2011 AGM
- Key reports from the Conference Business
Sessions
- Young Movers explore Manchester
- Preview of Windsor 2012
- Industry Statistics
QSS Update 28
Commercial Moving Group News 30-39
- CMOTY 2011 winners
- CMG Annual Meeting 2011
- CMG Business Sessions
- CMG Marketing update
- Working together with BIFM
- Best practices for commercial moving
Training News 35
- The Commercial Movers Apprenticeship
Scheme
Overseas Group News 40
- OG hosts buffet and canal tour
- DT Moving profle
BAR Member Services 41
European News 42-44
- Continued controversy on Eurovignette
- EC publishes tax plans for fuels
- Europe moves on traffc offences
- European roadmap sets dramatic targets
- FEDEMAC responds to EC study on light goods
vehicles
- MEP calls for road safety coordinator
- New logistics centre in Calais
- Dublin Port launches expansion plan
Diary Dates 60
Memberships 62
People News 70
- A Tribute to Ray Slemmings
Competition 70
June 2011 Removals & Storage
On the cover: DMOTY and CMOTY 2011 winners
46

58
20
11
David has been a stalwart of our
industry; many of the better things
in our Association have been
associated with David.
Reg Hackworthy when presenting David Trenchard an honorary lifetime award.

- Branding your company
- Meeting the new pensions
obligations
- Avoid being a conduit for
criminals
- Keeping on the right side of the
Traffc Commissioner
- Where the property market is
headed
- The challenges posed by recent
employment regulations
- The role of FIDI in ensuring quality
- Cycling to Manchester for charity
- Worsley Park Golf tournament
BAR Conference
Report 46-59
Removals & Storage June 2011
BAR News
Editorial
Contributions on all aspects of the removals and storage
industry are welcome, together with photographs if
appropriate.
Please contact the Managing Editor, Louise Gale on:
Tel: 020 848 100
Email: rands-editorial@analyticamedia.com
Deadlines: The deadline for all article submissions for
the July 2011 issue of R&S is 7th June.
Advertising
For all enquiries and bookings, please contact
Steve Pearce on:
Tel: 0117 330 8370
Email: steve@rubiconmarketing.net
Deadlines: The booking deadline for all display
advertisements for the July 2011 issue of R&S is
13th June.

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News
FROM WATFORD
B
usy times here in Watford, not only
with the preparations for the
Annual Conference in Manchester,
but coping with numerous enquiries
regarding the BAR pre-payment
guarantee scheme, resulting from a
company in membership going into
administration. Much of the work of that
company was in international removals
and so BAR acted as the link between the
customers, who still had to get their
goods shipped and IMMI. Past BAR
President Robert Bartup, the Overseas
Group representative on the IMMI Board,
has been a tower of strength over this
tricky period, and our appreciation of his
hard work has to be recognised. The dust
has not yet settled, these things take
some time to work through, but the
valuable element of consumer protection
provided by BAR, through the pre-
payment guarantee scheme, has been
recognised by many (if not all) of those
customers who appealed for assistance.
The Annual Conference itself, held
between 13-1 May, was an undoubted
success, with stimulating business
sessions, a lively open forum for
Members to put their questions and
views to the Board of Directors, and of
course, the announcement of the worthy
winners of the Domestic Mover of the
Year and Commercial Mover of the Year
competitions. Full reports on the
Conference, the business sessions, and
DMOTY and CMOTY can be found on
pages 1 and 32.
Proposals by the European Parliament to
modify the Eurovignette may sound a
little dry, but this is an important
development, particularly with a
suggestion that the Euro V engine
incentives should be limited to three years
(rather than fve), BAR has lobbied
vigorously with MEPs to try and ensure
that this retrograde step is avoided. Other
trade associations are active over this, of
course, but BAR has worked hard to
develop and maintain contacts both in
the European Parliament and the
European Commission to ensure that the
interests of our Members are kept to the
forefront.
Many thanks to those Members who
have provided us with industry statistics,
as this data is vital in enabling BAR to
conduct informed lobbying both in
Westminster and Brussels. The newly
introduced 100 prize monthly draw of
those companies who provide these
statistics, has just been completed for the
frst time (the April Statistics), and the
lucky winner is Monkey Removals. The
cheque, as the saying goes, is in the post.
Contact Details:
Industry News
7
VOSA changes ABS light enforcement
T
he Vehicle and Operator Safety Agency (VOSA)
has implemented changes to its roadside
enforcement policy, in light of proposals by the
Freight Transport Association to downgrade its
response to situations where a yellow ABS warning
lamp comes on during a vehicle journey.
Construction and Use Regulations now permit a
vehicle to continue with a journey, or be taken to a
place of repair, if the ABS warning lamp illuminates
during the journey, at the start of which the system was
functioning correctly.
FTA negotiated with the Department for Transport
and VOSA, who agreed to downgrade enforcement
sanction policy when there is evidence available to a
VOSA examiner of a yellow ABS warning lamp coming
on during a journey. In these cases, the action taken is
now to issue an inspection notice, rather than a
prohibition.
The revised VOSA procedure involves VOSA
examiners seeking evidence from the driver that the
defect occurred en route. If drivers have evidence at the
time of examination indicating that the defect occurred
en route, and that appropriate action has been taken
and documented by the driver, then VOSA will
downgrade to issuing an inspection notice under these
circumstances.
Councils urged to use
permits for road works
Regional and Local Transport Minister Norman Baker has called on
local authorities to consider the use of permit schemes that help to
reduce the disruption caused by road works.
R
oad works permit schemes give councils
more power to coordinate road works.
Once a scheme is in place, utility
companies and local authorities must abide by
strict conditions including time limits,
coordination and the amount of road space to be
left available to road users during the works.
Anyone who breaks the terms of their permit
or works without a permit could be prosecuted
and face a fne of up to 5,000.
Mr. Baker recently wrote to councils,
outlining his plans to make the permit scheme
application process less bureaucratic and costly
by allowing councils to introduce schemes
without needing to seek approval from central
government. Some road works are necessary
to keep vital infrastructure running but they
should be managed so that the public arent
constantly inconvenienced, he said. We are
also working to make it easier for councils to
use the powers at their disposal to cut road
works disruption by cutting the red tape they
need to get through to put permit schemes in
place.
Street works permit schemes are currently in
place in Kent, London, and Northamptonshire.
A council running a permit scheme is able to
charge companies for providing a permit
although any charge should cover the costs of
administering the permit scheme and should not
result in a surplus.
The Department for Transport says it intends
to end the need for central government approval
of individual local authorities permit schemes
from April 2012.
Reckless drivers
face on-the-spot
fnes
T
ransport Minister Philip Hammond
has announced plans for the police
to hand out on-the-spot fnes for bad
drivers.
Careless driving will be made a fxed
penalty offence, to allow the police more
effectively to tackle reckless driving that
puts other road users in danger, such as
tailgating and undertaking, Mr. Hammond
said.
The level of fxed penalty notices for
traffc offences will be increased from 60
to between 80 and 100 and penalty
points. Drivers will have the right to
contest the offences in court.
We are determined to differentiate
between wilfully reckless drivers and the
law-abiding majority who sometimes
make honest mistakes, or who have
allowed their skills to deteriorate,
Mr. Hammond said. We will focus
relentlessly on cracking down on the
really reckless few who are responsible
for a disproportionately large number of
accidents and deaths on our roads.
There will also be more educational
courses that can be offered in place of a
fxed penalty and points in appropriate
cases, as well as a new post-test
qualifcation for novice drivers, under
plans set out in the governments new
Strategic Framework for Road Safety.
Disqualifed drivers face having to take a
new test before regaining their licence.
The Ministry says that 3,500 deaths and
serious injuries could have been prevented
in a year, if the successes of better local
authorities and police forces had been
matched across the country.
As well as improving enforcement
against drink and drug driving, Mr.
Hammond also announced that speed
limits are being examined, although no
decisions have yet been made. There are
reports that the speed limit on motorways
in the UK could be raised to 80 mph,
while speed limits on rural roads look set
to be lowered. A decision is expected later
this year.
Industry News
8
A
ccording to the report, prepared by the
Freight Transport Association in
association with management consultants
PricewaterhouseCoopers, a toxic combination
of rising business costs, public spending cuts,
tough trading conditions, restrictive regulations,
severe weather, national security issues and
natural disasters meant that 2010 was a
particularly tough 12 months for UK logistics.
While 2009 was characterised by
redundancies and insolvencies, fgures show
that fewer companies made staff redundant in
2010, with those expecting to do so in 2011
having halved. But with transport operating
costs having risen well above infation (the cost
of diesel alone rose by nearly 15 percent in
2010), road transport operators have clearly
scaled back on investment and training.
Business risks
According to the report, with pressure on
margins as a result of weak business volumes
and higher input costs, many businesses have
looked for ways to reduce costs; 90 per cent of
CEOs in the transport and logistics industry said
they implemented cost-reduction initiatives in
2010. FTAs Managers Guide to Distribution
Costs shows that in the year to January 2011,
whilst operating costs rose by 6.1 per cent
well above infation road haulage rates rose
by just 3.6 per cent.
This shortfall in margins leaves businesses
with little choice but to cut costs, for example
by scaling back plans for future investment,
even though this leaves them with the business
risks associated with ageing assets and IT
systems, the report says.
Expectations of relatively weak trading
conditions for road freight operators continue to
mean that only 30 per cent of HGV operators
plan to expand their feet in 2011, and only 29
per cent of van operators.
Prospects for the trailer market are poorer
still, with just twenty per cent planning to
expand their feets. Fifty four per cent of
operators cited reduced levels of business
activity as governing investment decisions,
while the lack of funding for fnancing
investment plans was an equally important
factor.
New report paints mixed
picture of UK logistics
A new Logistics Report 2011 charts the ebb and fow of the sector in
2010 and analyses its challenges and triumphs.
FTA warning
after M1 chaos
T
he Freight Transport Association has
warned that the chaos experienced on
the M1 motorway in April could be
repeated elsewhere, if the proposed
Localism Bill is approved in its current
form.
Large parts of the southbound M1 were
closed in April following a fre at a scrap
yard in the Mill Hill area of London. FTA
said that the disruption caused to businesses
and motorists alike would have been
avoided entirely if the risk presented from
building a potentially fammable site within
close proximity to an elevated section of a
major motorway had been properly
assessed at the planning stage.
Malcolm Bingham, FTAs Head of Road
Network Management Policy, said this
incident brings into sharp focus the need for
planning decisions to be made with full
consideration of the impact that could be
made on essential infrastructure. Such
decisions should not be made at a purely
local level and in splendid isolation. Our
concern is that the Governments localism
agenda may mean we see the damaging
consequences of further poor planning
decisions in the future.
FTA has already voiced its concerns
about the Localism Bill (which gives local
councils more say over planning decisions),
claiming the needs of national transport
infrastructure could be subjugated by local,
peripheral concerns. According to FTA, a
lorry stuck in traffc can cost its operator
over 50 per hour.
Without a joined-up and objective
approach to planning, the trade body
argues, the UKs ability to do business
effciently and for its economy to recover
could be compromised. Aside from granting
permission for potentially poor decisions to
go ahead, the association is concerned that
the Bill will make it harder still for projects
that could improve environmental
performance, transport effciency and road
safety to be given the green light.
Mr Bingham said there are some
decisions that need to be made at a national
level whether its about a truck stop, a rail
freight terminal or a potentially hazardous
scrap yard.
Road congestion declining
R
oad congestion on inter-urban roads has
continued to decline, according to latest
statistics from the Department for
Transport.
On the inter-urban network, which includes
all motorways and trunk A roads managed by
the Highways Agency, the average vehicle
delay on the slowest 10 per cent of journeys fell
to 3.44 minutes per 10 miles in the year ending
February 2011. That is 11.8 per cent less than in
the baseline year ending March 2008.
This is equivalent to an average saving of 27
seconds per 10 miles, or the average speed on
the slowest 10 per cent of journeys rising from
44.3 mph to 45.8 mph.
The fgure of 3.44 minutes per 10 miles in the
year ending February 2011 is 4.9 per cent lower
than a year earlier, in the year ending February
2010, when the average vehicle delay on the
slowest 10 per cent of journeys was 3.61
minutes per 10 miles.
The route direction showing the greatest
increase in total delay on the slowest 10 per
cent of journeys since the baseline year ending
March 2008 is the M25 between J16 and J23 (+
61 per cent). The route direction showing the
greatest decrease in total delay is the M1
between J19 and J32 (- 45 per cent).
Industry News
9
Size doesnt matter in
Telematics
Telemetry and telematics applications are fast becoming a must
have in the freight, haulage and removals industries
DFT backs carbon
cutting scheme
T
he Department for Transport has
given strong backing to the Freight
Transport Association scheme to cut
carbon emissions.
The scheme is the frst of its kind for the
freight sector, and should deliver real
progress toward the UKs carbon reduction
targets, said Transport Minister Mike
Penning.
The Logistics Carbon Reduction Scheme,
which was launched in July 2010, is a key
part of the logistics industrys response to
meeting the challenge of climate change.
Scheme members commit to regularly
reporting their fuel use fgures from which
carbon dioxide emissions for the scheme
are derived, together with a set of four
activity and business-based normalisers.
From these datasets, absolute levels of
emissions and the relative improvement in
emissions over time can be monitored.
For FTA President Stewart Oades, the
Ministers endorsement of the Scheme at
this time transforms it from a pioneering
initiative to a mainstream policy
instrument. The scheme has secured
director-level commitment from almost 50
organisations operating some 40,000
commercial vehicles, with a strong pipeline
of operators going through the sign-up
process. Participants range from high street
retailers, utilities and third party logistics
companies to relatively modest sized
hauliers.
Industry-led scheme
Scheme members have also committed to
reduce the carbon dioxide intensity of their
logistics operations by 8 per cent by 2015,
compared to a 2010 base line. The 8 per
cent fall over fve years refects planned
changes at an operator level in vehicle fuel
effciency, improvements in vehicle
productivity, greater use of rail freight and
uptake of alternatively fuelled commercial
vehicles. Climate change is one of the
greatest transport policy challenges facing
the government, according to Stewart
Oades. The Logistics Carbon Reduction
Scheme forms an important part of
industrys response to that challenge.
R
ecent trials have proved just how
practical telemetry can be, for small and
medium-sized feets, in terms of
improving driver performance and reducing fuel
consumption and carbon emissions.
A three-month trial conducted by the Freight
Transport Association, using the Microlise
system, has concluded that it is not just the large
feet operators that can enjoy excellent returns
on investments in telematics.
In the controlled FTA trial, specialist waste
management operator Vetspeed had seven of its
40 vehicles ftted with a new telematics system,
unbeknown to its drivers, for an initial fve-
week period. After this frst set of data was
analysed, and drivers were informed to address
performance issues, further trials were
undertaken.
The end result was that Vetspeeds drivers cut
their fuel consumption by 0.43 miles per gallon,
despite the severe weather conditions that hit
the UK during the trial, potentially saving the
company around 13,000 a year.
Gary Gates, Transport Manager, of Vetspeed,
said: We were not in any doubt that our drivers
would perform well, but what we wanted to see
was whether they could perform better. By
allowing us to look at things like engine idling,
for example, we were able to share with our
drivers ways they could fnesse their driving
behaviour. We are talking fne tuning here, not
wholesale changes, but the results are well
worth it.
Reducing overheads through
improving performance
Since the trial ended, Vetspeeds productivity
has improved by 200 drops a month, due to
better routing and closer monitoring of driver
behaviour. Awards were given to both the best
and most improved drivers from the trial.
It doesnt really matter how small a feet is,
according to Julian Barker of the FTA. Being
able to drill down data to address areas of
performance or even non-compliance is very
useful for any company. This trial shows what
can be done when a responsible and forward-
looking operator adopts the latest technology
and applies it intelligently. Only this way can
performance be accurately assessed and then
improved or rewarded.
The Road Haulage Association (RHA) has
also trialled the system with two members,
Maritime Transport and R Adams, a small
Midlands-based haulier. RHA will be reporting
on the industrys use of telematics later in 2011.
MAN Trucks UK, rebranding the system as
Trucknology, has already deployed the
application in over 5000 MAN trucks and over
300 end-customers.
Industry News
10
Vince Cable, Business Secretary and Co-Chair of the Automotive Council
The Future
of Freight
Transport
Policy
L
CP Consulting has published a
wide-ranging review of future
options for UK freight transport
strategy.
LCP chairman Alan Braithwaite said
that although there have now been fve
attempts since 2000 to defne an
integrated national transport policy (all of
which have had to be archived), it is more
important than ever to defne policy, in
the light of budget cuts, changes to
planning laws, new infrastructure plans,
and the need to cut carbon emissions.
The report states that coordinating
economic, environmental, and social
objectives will remain the central
challenge for freight transport policy.
It recommends: This will require a
combination of highly focused
investment, and a mix of new regulatory
and fscal measures. For the private sector
to bridge the widening gap in public
sector funding, investors will require
greater clarity than is currently available
on the long-term vision for freight and
logistics.
The white paper concludes that there
will need to be radical and diffcult
changes in freight transport policy and
investment if the sector is to contribute
fully to the national goals of economic
prosperity and environmental
sustainability.
These changes will involve a
combination of taxation to promote more
effcient use of resources, regulation to
ensure safe, clean and fair operation, and
planning processes that enable innovation
and investment.
The report can be downloaded in full at
www.lcpconsulting.com.
Low carbon roadmap
for HGVs
The Automotive Council, a joint industry/government body, recently
published a long-term strategy aimed at helping manufacturers of
commercial vehicles and construction equipment move to low carbon
solutions.
T
he roadmap is the frst to be published in
Europe with this level of detail. It outlines
the drivers and timescales of technology
development across the sector, from delivery
vans to bulldozers. Technologies analysed
include hybridisation, more effcient power-
trains and alternative fuels.
The Automotive Council, says the roadmap
will be a useful tool in determining research
priorities as well as helping vehicle
manufacturers and the supply chain draft long-
term business plans.
Now that work is under way on lowering
emissions from cars, Vince Cable who is
Business Secretary and Co-Chair of the
Automotive Council, wants to look at other
parts of the sector in terms of how they can
help meet our long-term obligations on CO2
and air quality targets.
Automotive Council Co-chair Professor
Richard Parry-Jones said: The roadmap
provides a strategic focus for the UKs research
and technology base to work in partnership with
industry in these key sectors. As well as
accelerating the pace of innovation and new
product development, it will help ensure the UK
maintains its position at the cutting edge of the
low carbon automotive revolution.
BAR shortlisted for Best Practice Awards 2011
B
AR has been shortlisted for the
prestigious Trade Association Forum
(TAF) Best Practice Awards 2011. BAR
has been selected in the Membership Pack of
the Year and Website of the Year categories.
Being shortlisted for a Best Practice Award
provides BAR with industry wide recognition
of its hard work and effectiveness in serving its
members, and allows BAR the opportunity to
benchmark its work in relation to trade
associations working in other sectors of the UK
economy.
The results will be announced at the Awards
and Networking Dinner that is being held at the
Plaisterers Hall on Thursday 7th July. The
guest speaker at the event will be Martin
Bayfeld, who was one of the tallest players in
rugby, a gift he used to full advantage as one of
Englands most potent forwards.
The TAF Awards recognise, reward and
promote best practice amongst trade
associations throughout the United Kingdom,
and BAR is delighted to be shortlisted for
these awards.
Industry News
11
Bishops Move comes to
the aid of the Salvation
Army
Bishops Move has completed the business relocation of the
Salvation Army Heritage Centre. The original location, based in
London, involved the removal of fve different departments
simultaneously and required a full seven days to complete, due to
on-going building and construction work.
Governments
should promote
road transport
T
he General Assembly of the
International Road Transport
Union (IRU) has recently adopted
a resolution calling on governments
worldwide to acknowledge that actively
promoting and facilitating international
trade, travel and road transport is the
most effcient way to expedite economic
recovery.
IRU President Janusz Lacny said that
the professional road transport industry,
95 per cent of which are small and
medium enterprises, considerably
contributes to social and economic
prosperity in all regions...it is therefore
high time that governments promote and
further facilitate this mode of transport
crucial to us all!
According to the IRU, the recent
economic crisis has pushed many
governments down the road of
protectionist policies, favouring
unilateral or bilateral approaches when
dealing with trade and transport issues.
As a result, in developing countries,
over 40 per cent of transport time is lost
at borders, which severely impedes
international trade and tourism by road
transport, obstructing economic growth
and recovery.
This IRU resolution specifcally calls
on governments to end protectionist
measures that are impeding international
trade, travel and road transport.
T
he move involved the careful handling of
valuable and unusual items from the
Heritage Centre, including antique
uniforms, musical instruments, glass slides,
photographs, maps, deeds, books and artworks
to its new home in Wellingborough,
Northamptonshire. The larger, remaining,
collection from the Heritage Centre was moved
between two buildings within the campus.
Alongside this move, other members of the
Bishops Move team undertook the movement
of the Salvation Army Library between two
other buildings in the campus and, to
complicate matters further, two additional
buildings of four foors apiece were also
relocated to new premises, involving vehicles
and operatives for each building.
In addition to all the large vehicles involved in
the move and countless removal men working
on foot, there were also removal crate deliveries
and collections, along with regular interruptions
from construction vehicles and personnel
David Mills-Pearce of Bishops Move said
due to the irregularities of this relocation, it
had the potential to be a logistical nightmare.
However, our business relocation team has vast
experience in these types of situation. Despite
hurdles to overcome, the move was completed
well within time and we wish the Salvation
Army Heritage Centre the very best in its new
premises.
Founded in 1854, Bishops Move is now the
largest privately-owned removals company in
the UK. The frm employs 350 staff and has a
feet of 150 removal vehicles. It has 25 branches
across the UK, with two European branches in
Gibraltar and Spain.
Considerable care was deployed when moving the Heritage Centre artworks and photographs
Moving three buildings required a lot of vehicles
Industry News
12
Albert Square client
T
he team at Rogers Removals is walking
proud after receiving a warm endorsement
from one of Britains most celebrated soap
opera actresses Samantha Janus from
Eastenders.
A fve-man team from Rogers Removals took
charge of a two-day, 2,100 cubic feet move
from Muswell Hill to Letchworth. One of the
challenges of the move was the extra special
care they had to take of Samanthas 7 foot tall
antique mirror. The team struck up a real
rapport with their celebrity client. Team leader
Alan Newmarch said that Ms Janus was
absolutely delightful and a real pleasure to
move. And, Ms. Janus, who until recently
played the part of Ronnie Mitchell in
Eastenders, said the move was amazing,
amazing, amazing....couldnt be better!
Freight forwarders fght
Southampton charge
F
reight forwarders are fghting the
imposition of a 3 charge per import
container at Southampton port and have
requested the Offce of Fair Trading to review
the action.
The owners of the port, DP World
Southampton, say that the so-called
infrastructure charge being levied as of 1
April is needed to pay for investment in the
recent upgrade to the ports rail infrastructure.
BIFA, the British International Freight
Association, is seeking guidance from the OFT
about the levy. BIFA argues that because of the
fee, which must be paid by forwarders even if
they use road or sea to remove the cargo from
the port, road is being expected to subsidise
the rail sector, despite gaining no access to or
beneft from the scheme.
It also believes that DP Worlds action may
represent an abuse of its dominant position on
the South coast. By imposing the levy on the
freight forwarder, DP World has chosen the
party least able to stand up to the imposition of
any charge, BIFA says, arguing that it is the
shipping lines, and not the freight forwarders,
that are the customers that beneft from the
infrastructure improvement. BIFA is calling on
its members to write to the OFT urging it to
prioritise the complaint.
DP World Southampton says it intends to levy
the charge until it has earned back the original
investment of 6 million made by its partner,
ABP. The actual duration of the charge will
therefore depend on the number of boxes being
charged every year. With the current number of
imports and an average annual growth of 4.5
per cent, it expects the recovery period to be six
or seven years.
Samantha Janus was delighted with Rogers Removals service
BAR/OFT Code of
Practice leafet -
Important
information for
BAR Members
T
he BAR/OFT Code of Practice leafet
is now available to all UK BAR
Members in electronic format only.
BAR initially received 175,000 printed
copies of the Code of Practice leafet from
the OFT, however these have all now been
distributed to Members across the UK and
therefore are no longer available.
Members are welcome to download the
leafet from the BAR website which can be
found in the Resources/Code of Practice
section of the Members area (MyBAR).
It is of major beneft for Members to
promote the Code. Reinforce the
advantages to your customers by
continuing to promote the Code.
For more information, please contact
commercial@bar.co.uk or visit the
Members area of the BAR website.
Industry News
14
Back to the Future
T
here cant be many BAR members who
can still remember the days when it was
common for moves to be made by rail and
powered by steam engine. But early this April,
Martells of Sutton was involved in sponsoring
a very nostalgic move for the Bluebell Railway
in East Sussex.
Removals manager Edward Kessell explains
that the Bluebell Railway, a preserved steam
railway, contacted Martells to move a selection
of museum artefacts from Horsted Keynes
station to the new Bluebell Railway Museum
building at Sheffeld Park Station.
As the Railway had requested the move to be
carried out by rail rather than road, they had
organised to have a special wagon, a General
Utility Van from the 1950s, placed at the
platform, where the crew then loaded all the
heavy and delicate exhibits and artefacts. The
wagon was transported using a steam
locomotive to the new site for the museum at
Sheffeld Park.
The hardest part was probably securing the
load onto the wagon, Edward says, but all
items were transported safely and positioned
into the new museum.
The following day, the team returned to the
railway to unload all the items into the new
premises.
Exhibits at the Museum include the recently
restored stuffed dog London Jack and two
large models of paddle steamers, Paris and
Whippingham. The model ships were
refurbished by the National Railway Museum
from where they are on long term loan. It is
hoped that the new Museum will have opened
its doors to visitors by the time you read this in
early June. Displays and exhibits will show the
story from pre-railway to building railways, the
golden age and decline of the railways.
Martells of Sutton moved the Bluebell Railway Museum with great care
Have a Heart
A
diagnosis of heart disease can lead to a
very worrying and frightening time for
sufferers and their families.
Ria Russell, director of Britannia Lanes of
Somerset and Bristol, says that her father Mike
was recently diagnosed with heart disease and
may need open heart surgery at any time,
despite a change of diet and the best attention of
doctors and specialists. But Ria isnt letting the
news get her down. She is publicising a non-
stop 16 hour piano marathon by friend and
singer Mark Whitford-Williams to raise money
for the British Heart Foundation.
Mark, who sadly lost his father last November
to a heart aneurysm, will start playing at 8 a.m.
on 11 June in the George Inn in Middlezoy in
Somerset, and only fnish at midnight. He will
follow this up with The Red and Black Cabaret
show in Bristol on 2 July.
Ria encourages everyone at BAR to support
Marks fund-raising effort for this worthy cause,
however much they can. Donations can be
made at http://www.justgiving.com/
WhitfordWilliams
Industry News
1
Average annual change in residential property prices Price change by region
T
he Land Registry survey, which is based on
actual sale prices achieved and includes
nearly all sales in England and Wales,
whether the purchaser obtains a mortgage or pays
the full price in cash, gives the most accurate
overview of prices actually being paid, although
as it reports actual prices achieved its fgures lag
behind those produced by the Nationwide and
Halifax. By contrast the other authoritative
surveys including Halifax and Nationwide
cover only house sales where the purchaser takes
out a mortgage. All three do however cover the
UK as a whole so their sample is broader but less
comprehensive than the picture offered by the
Land Registry.
The Land Registry reported an annual price
decrease of 2.3 per cent, which takes the average
property value in England and Wales to
160,996. The monthly change from February to
March was a decrease of 1.1 per cent. However,
London reported an annual price increase of 0.8
percent. The only region which experienced a
monthly rise was The North West with a rise of
0.7 per cent. The North East experienced the
greatest annual price fall with a decrease of -9.3
per cent. Wales was the region with the most
signifcant monthly price fall, with a drop of -3.3
per cent. According to the Land Registrys most
recent fgures, during January 2011, the number
of completed house sales in England and Wales
rose by 2 per cent to 36,425 from 35,809 in
January 2010. The number of properties sold in
England and Wales for over 1 million increased
by 6 per cent between January 2010 and January
2011, from 460 to 486.
Nationwide, which covers the whole of the UK
and is based on a sample of loans issued in any
given month, reported that prices decreased by
0.2 per cent in April, bringing the average house
price to 165,609, 1.3 per cent lower than in
April 2011. Commenting on the fgures, Robert
Gardner, Nationwides Chief Economist, struck a
somewhat upbeat note: There is still little
evidence to suggest that price declines will
accelerate in the months ahead. While the UK
economy only managed a modest bounce-back at
the start of the year, after the weather-induced
contraction in late 2010, the economic recovery
is expected to gather momentum. Together with
continued low interest rates, a gradual
improvement in the labour market should help to
provide support for housing demand, while
limiting the number of forced sales.
Nevertheless, a strong rebound in the market
remains unlikely as the recovery is still expected
to remain modest by historic standards. In our
view, the most likely outcome is that house
prices will continue to move sideways or drift
modestly lower through 2011.
Halifax, which also covers the entire UK, but
bases its index on a sample of each lenders own
loans each month, reported that prices decreased
1.4 per cent in April bringing the average house
price to 160,395. Halifax reports that prices fell
by 1.2 per cent in the quarter to the end of April,
and by 3.7 per cent when compared to April
2010, the biggest annual decline since October
2009. However, Halifax notes that house sales
show signs of stabilising, with a 2 per cent
increase between February and March in the
number of mortgages approved for house
purchases. Housing economist Martin Ellis said
signs of a modest tightening in housing market
conditions, a relatively low burden of servicing
mortgage debt and an increase in the number of
people in employment are all likely to be
providing support for house prices, curbing the
pace of decline. There are signs that house sales
are stabilising albeit at a level lower than the
historical average.
Figures from Communities and Local
Government (CLG) indicate that in March
2011, UK house prices increased by 0.9 per cent
over the year and increased by 1.2 per cent over
the month (seasonally adjusted).
House prices dip in March and April
House price statistics from the most authoritative sources in the UK suggest that the housing market has
deteriorated slightly in recent months.
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Removals & Storage June 2011 1
BAR News
Sponsored by
DMOTY
2011
S
ponsored by BAR Services and BAR
Training Services, the Domestic Mover Of
The Year winner was announced at the
Gala Dinner of the BAR 2011 Annual
Conference. Hearty congratulations to DMOTY
2011 Winner: Maidmans Removals & Storage.
BAR Director General, Stephen Vickers
commented that the submissions this year for
DMOTY had been of a particularly high
standard, so much credit is due to all the fnalists
for making it to the last fve.
Entries for the Award were judged according to
the following criteria, with all of the fnalists
reaching high scores in each category:
Commitment to quality and standards
Quality and appearance of premises and
vehicles
Knowledge, professionalism and helpfulness
of staff
Customer satisfaction
Compliance with the BAR Code of Practice
Support and participation in BAR activities
and services
Promotion of BAR through marketing,
display and advertising materials
Adherence to essential issues, e.g. Health &
Safety
Commitment to training and development of
staff.
Judging took place in four stages: In Stage 1
the judges assessed the written submissions and
agreed a maximum shortlist of ten (including
ties). Stage 2 consisted of a mystery telephone
shopping exercise to test the shortlisted
companies. Stage 3 entailed on-site assessments
of the shortlisted companies after which the fve
fnalists were identifed. In Stage 4 a customer
satisfaction survey was done for the fve fnalists,
based on fve customer reference contacts
provided by them to BAR.
The fve fnalists were:
Britannia Lanes of Somerset & Bristol
M J Christophers & Son of Newquay
Maidmans Removals & Storage of
Bournemouth
Reddaways Removals Ltd of Okehampton
Richard Healey Removals Ltd of Beith
Five companies each received a Certifcate of
Merit to acknowledge the high standards they
have maintained:
Britannia Anchor Removals Ltd (Manchester),
Greens Removals & Storage Ltd (Stowmarket),
Matt Purdie & Sons Ltd (Blackburn, West
Lothian), Matt Purdie & Sons Ltd (Kilmarnock
Removals), and Osbornes Removals & Storage
(Group) Ltd (Manchester).
Finalists:
L to R: Richard Healey Removals of Beith, Reddaways Removals of Okehampton, Britannia Lanes of Somerset & Bristol,
Maidmans Removals & Storage of Bournemouth and MJ Christopher & Son of Newquay
June 2011 Removals & Storage 17
BAR News
Finalist:
Britannia Lanes
of Somerset & Bristol
Finalist:
M J Christopher
& Son of Newquay
Finalist:
Reddaways Removals
Ltd of Okehampton
Finalist:
Richard Healey
Removals Ltd of Beith
Winner:
Maidmans Removals & Storage of Bournemouth
BAR News
BAR AGM 2011
1. PRELIMINARYMATTERS
ThePresident(intheChair)drewattentiontotheNoticeoftheMeeting,whichhadbeenavailableforinspectionpriortothemeeting.
2. APOLOGIESFORABSENCE
TherewerenoApologiesforabsence.
3. PREVIOUSMEETING
TheMinutesoftheAnnualGeneralMeeting,heldon14May2010,wereconsidered,agreedtobeacorrectrecord,andsignedbytheChairman.
4. REPORT&ACCOUNTS
TheDirector-GeneralgaveareporttoMembersontheReport&Accountsto31December2010,andansweredanumberofquestionsonthedetails.He
addedthattheReport&Accounts,whencompleted,wouldbeputtoanExtraordinaryGeneralMeetingatadatetobeadvisedwithinthetimeallowedby
theCompaniesAct2006.
5. AUDITORS
TheappointmentofWellersAccountantsasAuditorsfortheAssociationforthecomingyearwasapproved.
6. BOARDOFDIRECTORS
ThecompositionoftheBoardofDirectorswasnotedwithapproval.
7. SPECIALRESOLUTIONS
(a) SpecialResolution4.2toamendClause7oftheMemorandumofAssociationwasconsideredandapproved.
(b) SpecialResolution4.3toamendArticle10oftheArticlesofAssociationwasconsideredandapproved.
(c) SpecialResolution4.3tore-electMrBMaidmanandMrGWheadonasDirectorswasconsideredandapproved.
8. OTHERBUSINESS
TheChairmansaidthatnofurtherquestionshadbeennotifed,thankedeveryoneforattending,anddeclaredthemeetingclosedat10.25am.
MINUTES OF THE ANNUAL GENERAL MEETING OF THE BRITISH ASSOCIATION OF REMOVERS, HELD AT THE
RENAISSANCE MANCHESTER CITY CENTRE HOTEL BACKFRIARS STREET, MANCHESTER, AT 10.00 am, ON
FRIDAY 13 MAY 2011.
RBA AGM 2011
ThePresidentwelcomedeveryonetothemeetingandaskedtheChairmanofTrustees(MrDPayne)totaketheChair.TheChairmandrewattentiontothe
NoticeoftheMeeting,previouslycirculated,andtotheReport&Accountsfortheyearto31December2010,whichhadbeenavailableforinspectionprior
tothemeeting.
TherewerenoApologiesforAbsence.
3. PREVIOUSMEETING
TheMinutesoftheAnnualGeneralMeetingheldon14May2010,wereconsidered,agreedtobeacorrectrecord,andsignedbytheChairman.
4. REPORT&ACCOUNTS
TheReport&AccountsfortheYearto31December2010wereconsideredandapproved.TheChairmanthengaveaverbalReportoftheAssociations
activitiesintheyear,andthankedeveryone,particularlydonorsandthoseengagedinfund-raisingactivities,fortheircontinuedsupport.Healsoaskedthat
thanksbeextendedtoTracyBrittenatBARWatford,forhervaluablesecretarialservicestotheTrustees.TheChairmanadded,thatheunderstoodthat
concernsrecentlyraisedataccountingirregularitiesinBARdidnotinvolvetheRBAaccounts.Therewerenoquestionsfromthefoor,andtheReportwas
receivedwithapproval.
5. AUDITORS
There-appointmentofWellersAccountantsasAuditorsfortheyeartoDecember2011,wasconsideredandapproved.

6. OTHERBUSINESS
Therewasnootherbusinesstoconsider,sotheChairmanthankedeveryoneforattending,anddeclaredthemeetingclosed.
MINUTES OF THE ANNUAL GENERAL MEETING OF THE REMOVERS BENEVOLENT ASSOCIATION, HELD AT
THE RENAISSANCE MANCHESTER CITY CENTRE HOTEL, BLACKFRIARS STREET, MANCHESTER, AT 10.25
am, ON FRIDAY 13 MAY 2011.
BAR News
Conference Meetings
and Networking
The two-day Annual Conference programme provided for formal
business sessions where BAR members could gain industry
information and discuss the latest hot topics relevant to the removals
industry. A summary of many of these business sessions is included
in this issue of R&S.
Young Movers
in Manchester
T
he Young Movers historical pub
walk of Manchester proved to be a
great success with an eventual turn
out of around 25 people, representing
roughly 20 BAR member companies,
affliates and international associates.

The young people were taken around
Manchester by their tour guide, Ed
Glinnert, who shared historical
information as they walked around the
city centre and the perhaps lesser known
parts of Manchester. Ed provided several
interesting tales about art, culture and the
bombings which took place in
Manchester.
Loren Webster of BARTS reports: The
Young Movers visited pubs like the Old
Wellington Inn and Sinclairs Oyster Bar,
collectively known as The Shambles,
and dating from the 16th Century. Both
hostelries have been on their present site
for only a handful of years. The original
Shambles, on the corner of Market Street,
got its name from the shambles, or
butchers stalls, which used to stand
opposite the inns at the Saturday market.
The half-timbered Old Wellington Inn is
the oldest building of its kind in
Manchester. It was built in the 1550s,
when Edward VI was on the throne, so it
has witnessed everything from the English
Civil War to the Great Plague. Sinclairs
Oyster Bar dates from 1720, and, though
most things about Manchester have
changed since then, it still serves its
succulent oysters, along with substantial
pub meals.
BAR Young Movers specialist interest
group, endorsed by and part of the
Association, is open to all BAR members
aged in their 20s and 30s. There is no
membership or joining fee and it is a
much needed forum for young people who
may be new to the industry, young people
on a career path, or young people entering
or part of a family business. The aim of
the group is to share ideas to enhance their
skills and progress their personal career
objectives, to network, to learn from
others and to forge personal and business
relationships within the Association in a
relaxed and informal atmosphere. Moving
companies have evolved and, in parallel
with many other professions, are
witnessing the growing trend for young
people to take over the control and
responsibility at a much earlier age than
may have been traditional in the past. The
conferences, meetings, discussions and
professional training activities that they
take part in and arrange infuence the
future direction and decisions that have to
be taken by companies and organisations
within the industry.
T
he event also provided a series of formal
and informal networking opportunities for
BAR members. An unexpectedly large
number of delegates took up the generous
invitation by PHS Teacrate to watch the FA Cup
fnal in comfortable surroundings in the hotel,
with a free bar. The great atmosphere at this
event set the scene for the successful Gala
Dinner later that evening.
BAR Area Secretaries decided to forego
watching Manchester City beat Stoke and met
together, principally, to review the new Area
Secretaries Pack. National Council Chairman
Richard Dolan attended the meeting, and the
pack was endorsed. It will be circulated to all
Area Secretaries in due course. A meeting of the
QSS Board also took place in Manchester.
The Reason Global stand provided a fascinating history of the removals business
Exhibition creates a buzz
T
he Conference Exhibition was offcially
opened by BAR President Reg
Hackworthy and was a great success,
providing a natural focal point for delegates to
meet and do business within the Networking
Area sponsored by Pickfords. Thanks are due to
the following exhibitors, whose stands created
much of the daytime buzz that gave the
conference its impetus:
Active Supply & Design who supply self-
storage solutions to BAR members,
providing all the help and guidance removers
need to add self storage to their current
business
BAR Services Ltd whose aim is to provide a
complete packaging service to the industry
Basil Fry & Co who provide a unique suite
of insurance products to the removals and
storage industry
The Commercial Moving Group (CMG), a
group of companies within BAR that
specialise in all aspects of commercial
relocations
PHS Teacrate, the largest crate rental
company in the UK, moving more than 20
million crates every year
Quality Service Standards Ltd (QSS), a
wholly owned subsidiary of BAR, which
helps members adopt recognised quality
management systems for the industry
Reason Global Insurance, specialist
insurance brokers to the removals, storage
and transportation industries, and
Steel Storage Europe Ltd, who provide self
storage design and construction services,
helping companies integrate self storage into
their removals operation.
BAR News BAR News
David Trenchard receives honorary
lifetime award
H
onorary life membership of BAR was
presented to David Trenchard of
Leatherbarrows for his services to the
removals industry.
The Board of Directors of BAR decided to
make this award in recognition and grateful
appreciation of David Trenchards contribution
to BAR during many years of dedicated service,
loyalty and support through his BAR
Presidency (1991-1992), wholly-owned
subsidiaries BAR(S) and QSS, FEDEMAC and
the Association in general.
In presenting the award, BAR Chairman, Reg
Hackworthy, said David has been in the
removal industry 49 years and has been a
stalwart of our industry, and many of the better
things in our Association have been associated
with David. Twenty years ago he came back
from a study tour in Australia and with others
formed BAR Services. At the time, most
members did not accept the concept: after all,
we were removal men, not a packaging
company, but now one of best things our
Association has done is to own a very
successful packaging company so that we can
dictate prices and not be held to ransom by
packaging companies. David is very passionate
about standards; he formed QSS Ltd which has
enabled us to develop our own standards, set by
movers not bureaucrats.
Recognition for QSS
A certifcate of merit was awarded to Chris
Waymouth of Quality Service Standards Ltd for
his outstanding work in the development and
maintenance of removals-specifc Quality
Standards, particularly BS 8522 and BS 8564,
to the beneft of BAR membership and the
industry as a whole. The Certifcate was also in
recognition of Chris skills and expertise in
transforming QSS into a frst-class Quality
Standards organisation.
Man United tickets from Active Supply
and Design
Living up to their name, Active Supply and
Design, who provide self-storage solutions to
the removals and storage industry, were active
at the BAR Annual Conference in Manchester.
As well as running a stand at the exhibition,
they organised a raffe for tickets to a football
match at Old Trafford. The winner was Alison
Cowie of BAR Services, and 174 was raised
for the Removers Benevolent Association
(RBA).
RBA raffe
There was also a raffe organised by the RBA
for a large-sized model truck which raised a
total of 490.
The truck was won by Tom Bourne of Bourne
Removals. When presenting the prize at the
Gala Dinner, RBA trustee Matt Purdie talked
about the excellent work of the RBA which
manages funds contributed by removers for
removers. He reminded members that the
monies received by the RBA have to be
invested by the RBA trustees, and it is only the
interest on these monies that can be used. Matt
spoke about the many heartbreaking letters the
trustees receive from owners of removals
companies and their employees, and urged
members to think about giving donations to the
RBA at all times of the year.
Awards and prizes at the Gala Dinner
Conference delegates relaxed over a sumptuous gala dinner at the hotel, where the industry awards were
announced. The winners of the 2011 Domestic Mover Of The Year and 2011 Commercial Mover Of The Year
are covered on pages 16 and 34. Here is coverage of the other awards and prizes presented at the event:
BAR President Reg Hackworthy presents David Trenchard with honorary lifetime membership
Chris Waymouth is presented a Certifcate of Merit Alison Cowie wins Active Supplys raffe Matt Purdie presents the RBA prize to Tom Bourne
BAR News BAR News - Key Reports
Key reports from the Business
Sessions in Manchester
Advance notice: its Windsor 2012!!
For more information, see the BAR website, www.bar.co.uk
Next years BAR Annual
conference will take place at
the Beaumont Estate hotel, in
Old Windsor, from 17 to 19 May
2012. The beautiful estate also
features elegant fountains and a
restored Victorian chapel. The
Beaumont Estate Leisure Club has
a heated indoor swimming pool,
squash courts and a gym.
Richard Dolan, National Council Chairman
Richard explained that he was
elected as Vice Chairman in
2010, and became Chairman at
the last National Council
meeting. He said that the main
aspects of the Chairmans role
are to:
chair meetings of area elected
National Councillors,
currently three meetings per
year
put forward proposals and
ideas for consideration at
board level
attend Board Meetings,
currently three times per year.
National Councillors, he added,
are elected at the Annual
General Meetings of the
individual areas, with selection
by nomination and show of
hand. The role of the National
Councillors is to put the views
of the BAR membership in their
area at the council for
consideration to the BAR Board,
to inform their areas of
questions/ ideas raised at the
meeting and to report back to
their areas on Board proposals
and decisions. The challenge is
to communicate with those who
cant attend meetings, to call out
to and reach all members, said
Richard.
Ian Palmer, Overseas Group Chairman
Ian Palmer began by offering a
very warm welcome to those
delegates who had come from
overseas to be at the BAR
Annual Conference in
Manchester.
Ian indicated that the Overseas
Group (OG) is busy with
bringing the BS8565 standard on
in the OG. The Group has not yet
decided if it will be a compulsory
standard, he said.
Ian said that the Group is keen
on the IMMI, the International
Movers Mutual Insurance
Company, which was
incorporated in Guernsey in
1981 to provide Advanced
Payment Guarantee Insurance to
clients of BAR OG members in
respect of international removals.
IMMI is the envy of trade
associations worldwide,
commented Ian.
Ian also emphasised the
importance of overseas
partnerships with FIDI and
OMNI for the BAR OG.
BAR News

BAR News - Key Reports
Key reports from the Business
Sessions in Manchester
Rod Seeland, Commercial Moving Group
Chairman
Rod Seeland, who handed over
the Chair of the Commercial
Moving Group (CMG) to Neil
Rogers on 14 May, presented an
overview of the CMGS
structure and activities.
The CMG is made up of 50
professional removals
companies across the UK who
are engaged in the commercial
moving sector. Every CMG
member is accredited with BS
8522 Commercial Moving
Standard. A CMG member
demonstrates the knowledge and
expertise to guide their client
through every stage of their
commercial move, explained
Rod, while maintaining a
professional standard at all
times. Planning is essential for
commercial moves and a key
part of commercial moves is
being able to take a client step-
by-step through their move with
the minimum disruption to
business. In order to ensure that
the move goes smoothly,
commercial movers often
undertake a feasibility study
which includes a:
Space Audit to determine
the best way in which to use
a business layout.
File Audit to determine what
fles should be carried over
and which may be suggested
for archiving
IT Assessment and many
commercial movers have
specialist IT departments to
assist in this area.
Rod added that commercial
moves typically involve moving
an offce or business, but can
also include, for example,
moving factories, schools,
libraries, retailers, hospitals,
museums, laboratories and local
government facilities.
CMG has been working with
BIP solutions who specialise in
helping private sector
companies get contracts with
public sector, and has produced
a good practice guide to
commercial removals which has
been specifcally developed for
and distributed to BIFM
members and actively promotes
use of BAR CMG members.
Rod concluded that CMOTY
(see the results on page 34) is a
fabulous marketing tool for
winners.
Gary Wheadon and Brian Maidman,
Directly Elected Directors
Gary Wheadon and Brian
Maidman gave a presentation on
being directly elected directors
(DEDs) on the BAR Board of
Directors. The two directly
elected members, introduced as
Ant and Dec, gave a lively and
informative presentation of their
role. Gary Wheadon explained to
delegates that he runs a small
friendly company based in
Brixton, south London, which
has been established for over 150
years. Gary said that DEDs
purpose is to:
act as a conduit between the
Board of Directors and the
membership of the association
provide proper representation
to the smaller companies who
feel that they do not
necessarily enjoy that
representation, and
offer a route for the wider
membership to have input
into the strategic aims of the
association.
Gary added that there was a
perception among some members
that the Board of Directors was
mainly composed of people from
the larger companies in the
removals and storage business.
Gary said that he did not think
this perception was accurate,
however by having directly
elected directors, especially
including someone from a small
company like his, this would
reassure the grassroots members
that someone like them was on
the Board.
Grassroots
representation
Brian Maidman took up the
theme that the directly elected
Board Directors should serve as
a conduit from the grassroots to
the Board, by being actively
involved in local area meetings
and Brian has already clocked up
an impressive eleven meetings
since being elected and then
conveying the views of the
grassroots at BAR Directors
meetings which are held 3 times
a year.
Specifcally, DEDs fulfll their
role by:
attending and participating in
all Board meetings
being actively involved in
area meetings
being available for the wider
membership to consult with
on specifc concerns that are
not perhaps covered by
National Council
communicating with the
membership and Board of
Directors on issues raised by
members, and
assisting the Board in
achieving the aims and
direction of the Strategy and
Policy of the Association.
Brian said he had taken calls
from BAR members running
smaller companies who felt that
he would understand their issues
well as he too ran a small
company, and he was happy to
be of assistance to them.
BAR News BAR News - Key Reports
BAR Governance Review
BAR Vice-President Ian Studd
(pictured) told members that the
Governance Review was
undertaken by a committee
comprising: Reg Hackworthy (in
the chair), John Court, David
Bunting, Paul Fox, Gary
Wheadon, Russell Start, Ian
Studd and James Falkner.
The aim of the review was to
assess the success of the (2006-
2008) Governance Review
against the original report which
sought to achieve:
More pro-active Secretariat
led by a Director-General
Attract wider talent to the
Board of Management (now
the Board of Directors)
Improve communications with
the membership
Better integrate activities of
the Special Interest Groups
Re-invigorate the activities of
and in the BAR areas
The Committees objectives
were to assess the success of the
Governance Review in light of
the above aims, and to consider
what steps might/could be taken
to build on what had already
been achieved. Ian reported that
the Committee concluded that
considerable progress had been
made in achieving the objectives
set in 2006-8.
A Director General (Stephen
Vickers) was appointed in early
2008, the Secretariat was now
noticeably more effective, BAR
now has a structured chain of
command and is now being run
with a much more of a
commercial focus, although it
was noted that the Secretariat is
viewed by some as over
centralised.
In terms of the aim of
attracting wider talent to the
Board of Management (now the
Board of Directors), Ian noted
that the introduction in 2009 of
Directly Elected Directors
(DEDs) was seen as signifcant
step towards achieving this
objective, although it was noted
that there is still potential for a
high degree of turnover of
Directors at one time and that
this would need to be addressed.
Steps to improve
communications with the
membership since 2008 have
included tasking the Commercial
Department with having more
direct contact with members. The
Committee concluded that
increased mail shots and the
improved website made a useful
contribution, and the existence of
elected posts at Board,
Functional Groups and Area
levels helped to maintain and
improve lines of communication.
It recognised that ensuring
effective communication remains
a constant challenge.
As regards better integrating
the activities of the Special
Interest Groups, the Committee
concluded that CMG & OMG
have very specialised focus and
appear to work well, the Councils
represent their membership to
good effect and the National &
European Group Council remains
the principal forum linking the
membership (through the Areas)
to the Board of Directors.
However it was noted that
Integration appears to be working
imperfectly and the Council
needed to sharpen its sense of
direction and purpose.

Ian concluded by saying that the
Committee recommended that
BAR should introduce a rolling 5
year strategic business plan,
should adopt a formal appraisal
system for the DG with
performance measured against
the set targets identifed in that
plan and should review the
structure of the Board of
Directors so as to ensure
continuity and opportunity,
attract wider talent, review the
role, remit and term of offce of
the Hon Treasurer and also
review role, remit and term of
offce of the DEDs.
The Committee also
recommended that BAR consider
procedures for better
communications with the
membership, taking in a review
of the structure and role of BAR
areas and the role of the National
and European Group Council.
The Board of Directors is now
considering what course(s) of
action to take pursuant to those
recommendations.
An innovation from the Board: Q&A session
BAR President Reg Hackworthy
chaired a lively Question &
Answer session on Friday
afternoon, which included
comments from several former
BAR Presidents including
David Trenchard (1992), Rob
Bartup (pictured) (2002), Annie
Neave (2003), Jonathon Hood
(2007) and Matt Purdie ( 2008-
09) as well as contributions
from grassroots BAR members,
some of whom, such as Matt
Faizey, were attending the annual
conference for the frst time,
while others, such as Geoff
Watson, were returning after
many years absence.
Key topics discussed during
the Q&A were the fnancial
management of BAR and
ensuring that appropriate checks
and balances are in place,
improving communications
between the Directors and grass
roots BAR members and the
importance of conveying a
constructive vision for the future
and how companies can come out
of the current economic crisis and
be strongly positioned when it
recedes.
A number of speakers raised
the thorny question of a
mandatory requirement for
Standards-Based Membership,
with some voicing their opinions
that the vote against in the recent
BAR referendum was not so
much a vote against the principle
as a vote against the way the
referendum had been
communicated. Others argued
that compulsory standards are
essential for the credibility and
long term prosperity of BAR and
its members. An organisation is
only as strong as its weakest
link, said one delegate, a point
which found support from many
other delegates.
The discussion was a lively
one and Reg Hackworthy and the
Board Directors present
concluded by saying that the
many useful comments and
suggestions made would be
thought about further by the
Board, and that lessons could
certainly be learned from the
various topics and events
discussed.
BAR News
BAR News
Industry Statistics: April 2010/2011
BAR would like to thank
those members who have
participated in the April
industry survey.
Take part in the online
industry surveys and
automatically be entered
into the monthly cash draw
to win 100.
For more information,
please contact the
Commercial Department:
commercial@bar.co.uk or
call 01923 699 483.
Please note all information received is
aggregated and treated in the strictest
of confdence.

April Industry Statistics reveal an encouraging outlook for the domestic market. The domestic industry saw
a rise in moves of 2.43% in April 2011, compared to April 2010.
A
pril Industry Statistics reveal an encouraging
outlook for the domestic market. The domestic
industry saw a rise in moves of 2.43% in April
2011, compared to April 2010.
The number of moves to European countries in April
2011, compared to the same month in 2010, has
decreased by 9%. The Overseas market (non-European)
has also seen a decrease but not as dramatic as the
European market, with a decrease of approximately 3%.
The top European removal destinations for April 2010
were France followed by Switzerland and then Ireland.
The top European removal destinations for April 2011
were France followed by Switzerland and then
Germany.
The top Overseas (non-European) removal
destinations for April 2010 were USA, followed by
Australia, and then New Zealand. The top Overseas
(non-European) removal destinations for April 2011
were USA and Australia, followed by New Zealand and
Canada.
The numbers of vehicles in use for April 2011,
compared to April 2010, remain stable and show no
change, which is hopeful for the removals industry. The
number of staff in April 2011 compared to April 2010
shows a positive increase of 3.48%.
BAR will continue to report monthly industry
statistics. To take part in the new industry incentive
scheme, look out for the monthly email which will
contain a link to the online survey.
BAR News
Driver CPC Training - Industry Specifc
BARTS Courses
BAR Training Services train you at the following
locations at specially discounted member rates:
At your premises
In the BAR areas
BAR in Watford
Flexible training the way you want it!
Book your places NOW
or for further information contact BARTS on 01923 99484
JAUPT APPROVED CENTRE AC00191
Industry News
28
Y
et another standard. They are never
ending, we hear you say. But just stop
and read on. This might be the very one
for which you have been waiting.
For a long time we have heard members
complaining that FIDI/FAIM is too expensive
and far beyond the means of the small or
medium sized removers. At QSS we have
listened to what you have said and we have
been the driving force behind an overseas
moving standard that we believe will be within
your means.
BS 8564 has been developed to complete the
group of Removals Standards which exists to
help our members provide a Quality Assured
Standard of Service to all customers
The industrial world has been changing and
more and more companies both within the
removals industry and on the larger global
scale have been developing the way they work.
The removals industry has been perceived by
the general public as lagging behind. The
industry is seemingly still just a bunch of
guys that lift household effects out of a house
into a van and back into another house. Even
shipping abroad does not encourage potential
customers to look for a professional business.
So now is your chance: show that your
company is prepared to be seen as one of those
which is moving forward prepared to be seen
to be the best. This new standard will help you
do just that.
QSS can help
QSS has been heavily involved in the
development of the new standard for Overseas
Removers. The standard will be titled BS 8564
and a draft has now been uploaded to the BSi
website, www.bsigroup.com for a 90 day
public consultation period. After this, if there
are no requests for alterations or other
signifcant comments the standard will be
published and available for installation and
implementation. The BAR Overseas Group
Members are expected to be the frst of the
removal companies to take advantage of this
benchmark standard.
QSS is here to advise and help you with the
installation and subsequent certifcation to this
new industry standard. For further information
email: paul.tidswell@bar.co.uk Or, you can
always talk to one of the QSS inspectors on
their next planned visit to your company.
Remember there is a sliding scale to help with
costs should you have more than one standard
and the prices QSS charge are always
competitive in fact you are very unlikely to
get it cheaper elsewhere.
In short BS 8564 has been developed to
complete the Removals Standards Group
which exists to help Removers provide a
Quality Assured Standard of Service to all
customers. So dont get left behind, show the
public that we are a professional industry to be
proud of.
In the frst of a series of articles on quality standards, Quality
Manager Paul Tidswell updates members on the latest
developments on BS 8564, a draft of which is now online for a
90 day consultation period.
New Standard
BS 8564 update
Removals, Storage
and Management
System Standards
QSS is a UKAS accredited certifcation body
that can offer a professional certifcation and
auditing service to the following Quality
Standards:
BS EN 12522: European-wide standard
for domestic removals
for storage
for self-storage
BS 8522: British standard for
commercial moving (a condition for
membership of the BAR CMG)
ISO 9001:2008 Quality Management
Systems
ISO 14001:2005 Environmental
Management Systems
OHS 18001 Occupational Health & Safety
At QSS we have
listened to what you
have said and we have
been the driving force
behind an overseas
moving standard that
we believe will be
within your means.
Paul Tidswell,
Quality Manager
Feature - QSS News
The BAR Overseas Moving Group is working on a British Standard for Overseas
Moving, the BS 8564. This is now at an advanced draft form and is aimed to be
published late 2011.
CMG News
BS 822
The Commercial Moving Group (CMG) is a dedicated group of companies within
the British Association of Removers that specialise in all aspects of
commercial relocations.
R
esponding to two surveys of its
membership, the CMG developed a
detailed marketing strategy and activities
for the Group. This included the implementation
of a full British Standard and developing
partnerships with both BIFM and FMA.
There is a new Marketing sub-committee
which is working with various procurement
groups to promote the CMG. The sub-
committee will update the CMG pages on the
BAR website, and will identify key words for
the purposes of website search engine
optimisation. Members of the sub-committee
regularly identify procurement and facilities
management events, and the CMG has
established media partners with two facilities
management magazines.
A new CMOTY sub-committee has been set
up and will continue to review the current
format of the Commercial Mover Of The Year
competition. It has been tasked with producing
two new formats for consideration. This sub-
committee works closely with the Marketing
sub-committee to promote the award.
The CMG new Training sub-committee is
preparing the next stage of the CMG
Apprenticeship. This will involve liaising with
Government and training authorities to gain
additional funding and support, and working
closely with the Marketing sub- committee to
promote the apprenticeship scheme.
As well as organising networking events,
such as the CMG Golf Competition, the CMG
also produced new Model CMG Terms &
Conditions. Rod thanked the Commercial
Moving Group Council and members for all the
support they have showed him over the past two
years in bringing to fruition this impressive
range of ambitions and activities. He wished the
new CMG Chairman, Neil Rogers, much
success.
CMG business sessions
The CMGs outgoing chairman, Rod Seeland of BCL gave an overview
of the main initiatives taken by the CMG in the past year.
The BAR
Commercial
Moving
Apprenticeship
T
he new Commercial Moving
Apprenticeship Scheme is up and
running. It was formally launched at
the CMG Business Session of the BAR
2011 Annual Conference in Manchester by
Dr. Mick Jackson of Skills for Logistics
(SfL). SfL has been working with BAR and
its Commercial Moving Group to develop
an Apprenticeship scheme for the removals
industry that will lead to a number of
qualifcations for apprentices.

For more information about the scheme,
read the full article in BAR Training
Services news on page 35 of this issue
of R&S.
Launch of new CMG terms and conditions
O
utgoing CMG Chair, Rod Seeland,
launched the revised version of the
CMGs model terms and conditions
(T&Cs) at BARs Annual Conference in
Manchester.
In light of new restrictions to rules on selling
insurance to our customers, a CMG survey in
2010 highlighted the need to revise and update
the CMG model T&Cs. The CMG set up a
small sub-committee to review the T&Cs.
Several companies provided input on the types
of clauses that could be included in the new
template, based on their own successful T&Cs.
Rod reported Our largest problem to overcome
was to incorporate all the ways companies sell
insurance. We arrived at a solution and after
some small tweaking of the other conditions, a
draft was produced. These were sent to the
BAR solicitors to review and ensure that they
were happy for us to produce.
The new Model CMG T&Cs are now
available. They can be downloaded from the
CMG Pages on the BAR website, or you can
request a hard copy from BAR Head Offce in
Watford.
Rod Seeland, outgoing Chairman, Commercial Moving Group
Dr. Mick Jackson of Skills for Logistics
CMG News - Key Annual Conference Reports
CMG News
BS 822
N
eil said that he and Vice Chair Mark
Herrington will continue to build on the
work done by Rod Seeland and his
predecessors, doing all they can with the
support of a very able council to support the
member organisations and to increase the
profle of the CMG to its potential and existing
clients.
He explained that the CMG Council has at the
relevant times canvassed the opinions of the
entire membership through the use of surveys,
the last two having been conducted by David
Bunting, whom Neil said has an innate ability
to tease out the true feelings of our
membership. The Council takes this
information and after debate formulates the
policies and strategies that drive the Group
forward. These surveys have been directly
responsible for the standards-based membership
of the group, the Commercial Moving Standard
and the new apprenticeship scheme, amongst
many other initiatives.
Neil stressed the need for continued
communication from CMG members. As a
Council, we are always available to discuss and
where possible assist with any issues you may
have, he said.
Neil said he was delighted that after two long
years of hard work from a dedicated team
including Loren Webster from BARTS, Kevin
Mack and Skills for Logistics that later that day
the CMG and Skills for Logistics would be
formally launching the apprenticeship. This is a
frst in the removals industry and one that Neil
hopes will be taken on by others to further
promote the professionalism that the wider
industry prides its self on.
The initiatives by the CMG to engage and
develop partnerships with organisations
including BIFM, FMA, various purchasing
consortiums and local authorities give CMG a
unique ability to engage with our target
audience and through these forums better
understand their requirements, Neil told
delegates. These partnerships help to promote
the CMG and to shape how their members write
tender documents, tailor their selection policies
and procure relocation services. More and more
often we are seeing that CMG membership and
BS 8522 are pre-requisites in the pre-qualifying
criteria for the work we all do. This is just one
of the ways that membership of this functional
group gives increased opportunity to securing
more revenue. Neil envisages increasing the
CMGs brand through the targeted work by the
CMG Councils sub-committees. The marketing
sub-committee has the pivotal role of making
CMG a byword for commercial moving.
Success in this project is central to a second
aim of the council which is to increase the
membership of the group, he said. Increased
membership will give us an even more
authoritative voice with which to lead our
industry forward.
The CMGs ultimate goal is to provide its
members a unique business advantage in
securing proftable business. Neil concluded
that Through the measures that the council will
implement over the next year or so we are
convinced that membership of the CMG and
our badge will become that advantage.
New Chair for CMG
Incoming Chairman Neil Rogers presented his priorities and approach for the next two years to
CMG members.
Every month Removals & Storage includes a number
of feature items. These are planned well in advance
to allow members of and suppliers to the industry to
join in.
Please contact Andy or Louise at Analytica
Communications on: 0208 458 5100 or e-mail:
rands-editorial@analyticamedia.com
Feature Schedule 2011

CMG News - Key Annual Conference Reports
CMG News
BS 822
CMG Annual Meeting 2011
TheChairman(MrRSeeland)drewattentiontotheNoticeoftheMeeting.
TherewerenoApologiesforAbsence.
3. PREVIOUSMEETING
TheMinutesoftheAnnualMeetingheldon15May2010,wereconsidered,agreedtobeacorrectrecord,andsignedbytheChairman.
4. CHAIRMANSREPORT
TheReportoftheChairmanoftheGroupwasreceivedwithapproval.
5. COMMITTEE
TheelectionofMrRobertPoynter,MsLizHarperandMrTimonThorncrofttotheGroupCommittee,forthecomingtwoyears,wasapproved.Itwasalso
notedwithapprovalthatMrNigelShaw,MrRichardOSullivan,andMrBrianMaidmanhasagreedtoserveonforafurthertwoyears.
6. CHAIRMAN
TheChairmancommentedonhowmuchhehadenjoyedhistwoyeartermofoffce.HethenhandedtheChairmansjeweltoMrNRogers,andwished
himwellduringhistimeaChairmanoftheGroup.MrRogersrespondedbycommendingMrSeelandforhistimeasChairman,andhandedhimhispast
Chairmansjewel.Thiswasgreetedwithapplausefromthosepresent.
7. OTHERBUSINESS
Therewasnootherbusinesstoconsider,soMrSeelandthankedeveryoneforattending,anddeclaredthemeetingclosed.
MINUTES OF THE ANNUAL MEETING OF COMMERCIAL MOVING GROUP OF THE BRITISH ASSOCIATION OF
REMOVERS, HELD AT THE RENAISSANCE MANCHESTER CITY CENTRE HOTEL, BLACKFRIARS STREET,
MANCHESTER, AT 10.00 am, ON SATURDAY 14 MAY 2011.
CMG News
BS 822
Finalist:
Reloc8, Bristol
CMOTY
2011

S
ponsored by PHS Teacrate, the winner of
the 2011 Commercial Mover Of The Year
is Delivery Services of Belfast.
Sixteen CMG members entered this years
Commercial Mover Of The Year competition,
three of whom were completely new to the
competition.
The maximum amount of words that could be
used for this years entry submissions was
increased to 750 words. Entries had to be made
on plain paper and could not show the removal
companys name or those of its clients. For the
frst time, entries were accepted electronically.
The judges for the CMOTY 2011 awards were
David Bunting (BAR Treasurer), Mike Biles
(RIS) and David Tinkler (BIFM). The judging
process was overseen by BAR Director General,
Stephen Vickers. The judges had to select three
fnalists.
They assessed the entries on the basis of four
main criteria, and a count-back system was
applied prior to the frst sifting panel meeting in
order to avoid any ties or dead heat scenarios.
The site visits included mini inspections to audit
compliance with BS8522 (worth 20 per cent of
the overall marks), and these were carried out by
Chris Waymouth of QSS Ltd.
According to CMOTY 2011 judge David
Bunting, the quality of entries was high and
marks awarded in the initial stage were very
close only one mark separated 3rd and 4th
place.
CMOTY winner and fnalists
WINNER: Delivery Services, Belfast
FINALIST: Pickfords Business Solutions,
London
FINALIST: Reloc8, Bristol
Certifcates of Merit were awarded against 80 per
cent of the highest mark given by the judges to
BCL, Doree Bonner International, Edes (UK)
Ltd, Harrow Green Ltd, Johnsons Business
Moves, JT & Sons Relocations Ltd, MJF
Business Services Ltd, Premier Moves Ltd and
Russell Fewins Ltd.
Finalist:
Pickfords Business
Solutions, London
Winner:
Delivery Services,
Belfast

Richard Hill represented Delivery Services at
the CMOTY fnalists
Proudly sponsored by PHS Teacrate

Training News
M
ick has been working with BAR and
its Commercial Moving Group to
develop an apprenticeship scheme for
the removals industry.
Looking at the data for the sector, he warned
that with only 10 per cent of the removals
workforce being under the age of 25, and only
31 per cent over the age of 45, the industry is
facing a potential time bomb in the future. In
addition, compared to the rest of the logistics
sector, people working in the removals sector
do not hold many Government-recognised
qualifcations.
All of this is set to change with the new
Commercial Moving Apprenticeship
scheme.
How it will work
Apprenticeships are central to Coalition
Government policy. The Government has
committed 1.5bn to fund 250,000
apprenticeships, with around 3,500 allocated
to train an apprentice up to the age of 19 over
a period of up to 18 months. Funding is also
available for people in the 19-24 age group,
although this group does not receive allocation
for the full funding.

The Commercial Moving Apprenticeship will
lead to a number of qualifcations for
apprentices. The Level 2 Certifcate in
Commercial Moving covers areas such as
creative thinking, effective participation,
refective learning, team work, and self
management. A qualifcation is given to
apprentices who have followed training in
employee rights and responsibilities and there
are qualifcations in Maths or Application of
Numbers, as well as in English or
Communication. Having completed levels 1, 2
& 3 of the Commercial Moving
Apprenticeship, it is possible that employees
in the removals industry will be able to pursue
higher level skills training with the future
development of a Level 4 qualifcation.
Is it worth it?
Dr. Mick Jackson considers there are benefts
from having an apprentice but this depends on
the apprentice and on the employers approach
to the apprentice. The gaffer needs to mentor
and support the apprentice after all, he says,
this person could become the successor to
your business.
If you are interested in fnding out more
about the scheme, contact the BARTS team
by email on training@bar.co.uk or telephone
01923 699484.
The BAR Commercial
Moving Apprenticeship
Dr. Mick Jackson of Skills for Logistics gave an engaging presentation to
delegates at the recent CMG Business Session of the BAR Annual Conference in
Manchester on the need to equip the removals workforce with greater skills.
Selling Skills/Promoting the BAR OFT
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This 1 day course is designed to enhance sales skills and to demonstrate the most effective way of
promoting the BAR OFT Code of Practice to win business, covering topics such as:
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Prospecting & Negotiating Identifying Customer Needs
Promoting the OFT Code Closing the Sale

Course Dates 2011
14 July 2011 07 September 2011 1 November 2011
99 + VAT p/p
Book your place today
Call: 01923 99484 or email: training@bar.co.uk
CMG News
BS 822
A
t the CMG Business Session of the
recent BAR Annual Conference,
Richard explained that CMG members
believe marketing will play a critical role in
promoting and raising the profle of the CMG
in the current marketplace.
As a result, a CMG Marketing sub-
committee was established last year which has
set as its objective raising awareness of the
CMG standards and brand so that the
commercial moving standard, BS8522,
becomes a pre-requisite of prequalifcation for
tenders and key criteria in the procurement of
commercial moving services in both public
and private sectors. The aim is to establish
CMG members as the primary source for
clients selecting a reputable commercial
removals contractor.
Another objective is for the CMG to
undertake sector-specifc marketing initiatives
that can generate quantifable business results.
The sub-committee is already working with
other industry, trade and charitable
associations as well as university estates, pan-
government procurement bodies and BIFM to
establish CMG membership as the main
criterion when selecting commercial movers.
The CMG hopes to increase its membership.
Its website will become an active link for
members to its marketplace, and it will
promote the potential benefts of CMG
networking and facilitate greater collaboration
amongst members.
For Richard, the way that members of the
CMG can differentiate themselves from non-
members, is through the message of intelligent
moving. What clients want is effcient,
reliable, careful handling, safe, timely and a
professional quality assured service, he said.
The Marketing sub-committee is putting
together a novel advertising campaign, using
the image of ants moving together, and the
adverts are likely to be fnalised at the end of
2011.
Public sector procurement
The action plan for greater profle in this sector
provides for exposure in public sector
procurement publications and attendance at a
series of events in the public sector
marketplace where CMG members can meet
with public sector procurement offcials.
Richard believes that professionals working
in this sector are receptive to the CMG as it
helps them defne their specifcations for
tender and informs them about what type of
approach high-quality commercial moving
companies should take. Increasingly,
depending on the value of the contract, local
authorities can select from an approved list of
suppliers.
The CMG Marketing subcommittee is in the
process of identifying upcoming tenders six
months in advance through analysis of
archives of the Tracker tender database
which sets out local authority names and
details of the procurement contract. The
current Tracker list is not generally available.
By contacting the person who was responsible
for the original tender, Richard believes, the
CMG can proactively target its message to the
right person engaged in specifying the next
tender or framework.
To-date, Richard has found this approach
extremely useful for targeting public sector
offcials in Northern Ireland who are about to
write new tenders. He worked with the BSI to
get them to support the idea of specifying the
CMG membership and BS 8522 Standard in
tender documents.
Powering the CMG network
Judging by the experiences of many CMG
members, promoting the CMG and its standard
at the local level can help CMG members win
new work. Being involved at the local level is
also important to gain knowledge about
upcoming tenders. Working with BAR and
gaining the support of the BSI will also help
push forward the CMG standard as a pre-
requisite for being able to tender for public
sector contracts.
Richard is keen for the CMG to embrace
new technologies in communicating its role.
We are developing promotional material that
is innovative, sharp and versatile so that we
can appeal to people from all generations.
CMG Marketing update
Richard Hill of Delivery Services is enthusiastic about the potential marketing opportunities that exist for the
Commercial Moving Group.
Richard Hill
Delivery Services, Belfast.
CMG News
BS 822
Best practices in
Commercial Moving
B
roadly speaking, best practice
usually covers areas such as
management of your business,
customer service levels, and winning
work. Mike told BAR delegates that he
considers there are four simple unique
selling points that help commercial
movers win work. These are to:

focus on the customer
get the written word right
look the part; and
be honest.
Once you have won the work, you need
to be well organised. Companies and
organisations use commercial movers
because they want a managed service. To
manage the job well, Mike suggests
briefng your crews (including
subcontractors or agency workers)
properly, getting the on-site management
right (which should provide for a risk
assessment), and making sure there is a
joined up approach to the job in hand. A
well managed project will sort out and
prioritise problems and stay on top of the
administrative side of the job.
Customer service requires keen focus
on the customers needs. Customers
expect to be treated with respect (Mike
asks not to be called mate) and expect
the crew to be mature and responsible.
They expect the vans and crates to be
clean, whether or not you are using
subcontractors.
Mike advises that its easier and
cheaper to do things right. After you have
done the job, he recommends you
consider what your customers think or /
feel about you, and check directly whether
this is the same as what you would like
them to think or feel about you.
At the CMG business session of the BAR Annual Conference
2011, Mike Biles of Relocation Information Services, the
move management consultancy, provided a wealth of tips for
what he thinks the Commercial Moving sector can do to
apply best practice.
Working together
with BIFM
W
ith over 12,000 members, it is good news
that the British Institute of Facilities
Management considers its close
relationship with BAR and its members as a model
for going forward in this diffcult economic climate.
BIFM Chairman, Ian Broadbent, sees the regular
links between BAR and BIFM as key to what he
considers as a triangle of benefts that can be shared
amongst facilities managers, removals companies
and the client using the removals services. He
recommends that BAR and BIFM members can help
one another by networking more together. Sharing
best practice is now under way between the two
organisations, with the example of the BIFM Good
Practice Guide to Commercial Moving, which was
prepared by Chris Waymouth of QSS Ltd and was
reviewed by Ian Studd and a specialist panel on
behalf of the BAR Commercial Moving Group.
Marketing: your asset or assassin?
Ian heads up facilities management, procurement,
risk management and corporate social responsibility
for Hallmark Cards PLC. Based on his professional
experience, he believes that removals companies can
take simple steps to promote their services
effectively if they consider the following:
Who are you talking to?
Are you selling your core offer or other services?
Do you know the business you are approaching?
Are you speaking to the right people?
Do you really deliver to promise, and what do you
do with the feedback you receive?
Once you are top of these considerations, he
suggests it is also worth taking the time to spell
check written correspondence and ensure you have
used the right names and titles, spelling them
correctly.
Ian is positive about the opportunities out there for
BAR and BIFM to move forward. He concluded his
talk by saying: Nobody can go back and start a new
beginning, but we can all start today and make a new
ending.
Ian Broadbent, Chairman, BIFM
Mike Biles of Relocation Information Services
Overseas Group News
The Partners tour hosted by The Overseas

Group was a resounding and very
surprising success, OG Chairman Ian
Palmer told R&S. The narrow boat, Emily
Pankhurst, was well equipped and was operated
by an effcient, relaxed and friendly family
crew. Sue, the tour guide obviously enjoys her
job and spoke with great knowledge of both
Manchesters industrial heritage and the current
regeneration of the canal system. She achieved
the right balance of information and humour.
Sue Christopher, of MJ Christophers, who
was also on the cruise, shared Ians enthusiasm
for the tour: Our tranquil cruise through
Manchester from the Bridgewater Canal to the
regenerated Manchester Ship Canal, now
Salford Quays was superb from start to fnish!
Our tour guides love of Manchester was
complemented by her incredible knowledge,
which she relayed to us in a humorous natural
manner.
The boat salon was large enough to
accommodate all 40 guests in comfort and
warmth. The buffet was superb fresh hot and
cold food prepared by the chef on the boat. All
who attended commented with some disbelief
that the food had been prepared on board,
served nicely on good china with proper
cutlery! Everybody was able to eat seated.
Lunch was truly wonderful! The presentation
was outstanding, the variety of food catered for
every taste imaginable and tasted delicious,
according to Sue. The best meal of the whole
weekend and all prepared on board in the
Emily Pankhurst galley!
The tour lasted until about 2.30pm which was
just long enough, quite a large group walked
back to the hotel from the canal basin.
I actually thought this tour had a potential to
be boring, but it was quite the opposite with all
delegates having a superb chance to network in
the calmness of travel conducted at a stately
pace of 4 mph! said Ian. Everyone I spoke to
complimented the tour, food and friendliness of
the crew.
Sue concludes: This was an excellent
excursion, thoroughly enjoyed by everyone.
Manchester Canal Trip
I
t was particularly pleasing to meet delegates
who had travelled not just from the four
corners of the land but also from more
distant places including Trinidad & Tobago,
Cyprus and India. Thanks to personal
invitations sent out by Ian Palmer, the
conference had as many as 28 delegates from
different countries. The buffet food was of high
quality and the beer and wine fowed freely,
along with the conversation, setting the tone for
the friendly and lively conference that followed.
The cash bar, which opened after the initial
drinks were served, proved so popular that it ran
out of booze, and Marriott hotel staff say they
were amazed and delighted with the bar takings,
which exceeded any they can recall from any
previous conference!
Overseas Group welcomes
international associates
The drinks and buffet reception held at the conference venue proved a good opportunity for people to
catch up with old friends and to make new ones, all in a city-centre setting with riverside views and the
tranquil strumming of Maxine, a professional harpist in the background.
Sergio Thouki, Columbia Worldwide Movers Ltd
Michael Greaves, Michael Greaves Associates Inc,
William Bronte, AJ Mauritzen & Co Ltd
Macarena Scalia, Cocos International Movers, Inc,
Mario Papamichael, MK Worldwide Movers Ltd
BAR News
The perfect solution to temporary foor protection
Product of the Month
Effective foor protection is a must on every
removal. A foor protector that provides a
professional fnish, is easy to use and avoids slip
hazards is a must whether it is carpet,
ceramic tiles or laminate fooring that needs
protection. BAR Services can supply just such a
product!
BAR Services currently supplies both a hard
foor and carpet protector that is waterproof and
will help protect your customers foor covering
from spillages and the heavy foot fall common
on a removal. Once the job is complete, the foor
protector can be quickly and easily removed.
The protectors low tac adhesive guarantees
that no unsightly residue is left behind and also
ensures no movement, thus avoiding any nasty
accidents (or claims!)
For further information regarding
the adhesive foor protector or any
other protection, simply contact the
BAR Services sales team either by
phone on 01342 870087, by email
sales@barservices.co.uk or via our
website www.barservices.co.uk
Y
ou may have seen recent adverts in the
recent R & S asking you the above
question but why are BAR Services so
interested in knowing?
As a company that was originally established
with its main aim to serve the members, BAR
Services should be your preferred supplier....but
why? With the R & S now in wider circulation,
some companies and new members may not be
aware that as the commercial arm of the BAR,
BAR Services, is a cooperative and solely exists
to work on behalf of the members.
Since its inception in 1977, it has been the sole
intention of BAR Services to work on behalf of
and with the help of its members to ensure lower
prices on quality products. Back in 1977, a study
group was formed that toured the US, Canada
and Europe fnding evidence of marketing
techniques, printed cartons and bulk buying that
were not currently being used by UK removal
companies. BAR Services evolved as a response
to the fndings of the study group and a desire to
beneft from techniques that were successfully
being used abroad.
So if BAR Services is a cooperative, how does
this beneft the BAR members? A cooperative is
a business that is jointly owned and operated by
the members for their own mutual beneft; it is
the members who are the benefciaries of the
activities of the business. BAR Services is a not-
for- proft organisation that exists for one reason:
to meet the needs of its customers.
How is this achieved? Firstly, since the
beginning the BAR Services board of directors
has consisted of BAR members. The directors all
give their time voluntarily and provide advice
and support based on their extensive knowledge
of the industry. Information provided by the
directors as well customer feedback provides
BAR Services with an invaluable insight in to the
needs and requirements of BAR members from
all areas of the UK. Secondly, any surplus proft
made by BAR Services is reinvested in to the
BAR membership.
By working together, BAR Services can
combine this knowledge with its bulk purchasing
power to obtain extensively discounted prices
from manufacturers. By employing economies of
scale, not only can these lower prices be handed
back to the members but BAR Services can
further use its power to negotiate special offers
on a regular basis. As your company, BAR
Services also has a responsibility to the members
to promote industry standards.
So the message is that the team at BAR
Services need your help as much has you need
theirs. They need your input, no matter how big
or how small, to help them achieve its goal - low
prices on good quality products with an excellent
service.
If you have any comments regarding how
BAR Services can improve or add to its service,
good or bad, then the sales team would like to
hear from you. Please contact the team on 01342
870087 or email sales@barservices.co.uk
Are BAR Services your preferred supplier?
BAR News - Member Services
European News
R&S is grateful to FEDEMAC for
its contribution to this section
Europe moves on
traffc offences
T
he European Union is continuing to
move towards a law that will enable the
cross-border exchange of information on
traffc offences.
On 17 March, EU member states agreed on
a draft directive, now being sent to the
European Parliament for approval that is
designed to improve road safety and to ensure
equal treatment of drivers irrespective of their
country of residence.
The aim of the draft legislation is to enable
a member state in which an offence has been
committed with a vehicle registered in
another member state to identify the holder of
the vehicle and then investigate who is
personally liable for the offence, so that
sanctions can be enforced.
To this end, member states will allow each
other access to vehicle registration data for
identifcation of the holder or owner of the
vehicle with which the offence has been
committed. Once the holder is identifed, the
member state in which the offence took place
will send him or her a letter setting out the
details of the offence committed and the fne
imposed in accordance with its law.
The traffc offences covered by the draft
directive are: speeding, non-use of a seat belt,
failing to stop at a red light, driving under the
infuence of alcohol or drugs, failing to wear a
safety helmet, use of a forbidden lane (such as
emergency or public transport lanes), and
illegally using a mobile phone while driving.
This list may be extended in the future.
It is important to note, however, the
directive will not apply, initially at least, in the
UK. For the moment, Denmark, Ireland and
the United Kingdom will not participate, due
to their special legal position with regard to
police cooperation under the Lisbon Treaty.
Continued controversy
on Eurovignette
The Transport and Tourism Committee of the European Parliament
has approved new amendments to controversial proposals that will
allow EU member states to charge the haulage industry for noise and
pollution.
T
he draft text of the revised Eurovignette
directive approved by the Committee now
allows exemptions for lorries between 3.5
and 12 tonnes provided the member state can give
a justifcation. To encourage feet renewal, it also
provides for staggered exemptions that are limited
in time for heavy vehicles with the cleanest
engines (those which meet the Euro V and VI
exhaust standards).
Toll prices will be able to vary according to the
time of day but must remain revenue-neutral. The
aim is to encourage lorries to avoid certain road
stretches during peak hours (to be limited to a
maximum of 8 hours a day), without generating
additional revenue for toll administrators.
Toll revenues
The Transport Committee wants national fnance
ministers to declare toll revenues, and for these
revenues to be earmarked and reinvested in
transport infrastructure, without distinction
between different modes of transport.
As in the past, the introduction of distance-
based tolls for lorries will remain optional.
However, the Committee says that in four years
time the Commission must examine the
effectiveness of this measure, and the possibility
of adapting it for other forms of pollution and
vehicle categories.
The European Road Hauliers Association,
UETR, attacked the Committees vote, saying that
it seems to fnalise the framework for the
internalisation of external costs for trucks, but
only transport companies seem to receive the bill
while other modes of transport, including private
cars, cause similar external costs.
UETR is also opposed to the idea that vehicles
meeting the requirements of the Euro VI norm,
which are not even for sale today, would be
exempted from this extra charge for external costs
for only three years. It believes this period is too
limited to encourage entrepreneurs to enhance
investments in the best future technology.
Moreover, Euro III (or at least Euro IV) vehicles
have not been exempted but still represent a large
part of EU businesses feets. Road haulers will
have to pay for congestion, being at the same time
its frst victims, UETR President Francesco Del
Boca said. The full Parliament will vote on this
amended text this month.
EC publishes tax plans for fuels
T
he International Road Transport Union has
criticised the European Commissions new
proposals for the taxation of energy
products, which include establishing a 20 euro
levy per tonne of CO2, and a minimum tax rate
of 9.6 euro per gigajoules on motor fuels.
The new rules aim to take into account both the
CO2 emissions of energy products and their
energy content.
The Commission expects the revised Directive
to enter into force as of 2013. It says that long
transitional periods for the full alignment of
taxation of the energy content, until 2023, will
leave time for industry to adapt to the new
taxation structure.
Algirdas emeta, EU Commissioner in charge
of Taxation, Customs Union, Audit and Anti-
Fraud said: a fair and transparent energy
taxation is needed to reach our energy and
climate targets. Our common goal is a more
resource-effcient, greener and more competitive
EU economy. This proposal sets a strong CO2-
price signal for businesses and consumers, it is
also an opportunity to shift the tax burden from
labour to consumption, in order to favour growth
enhancing taxation.
Imbalanced fscal policy
The International Road Transport Union (IRU)
has attacked the plans, highlighting that the
proposal unfairly targets the commercial road
transport sector, which represents only 3 per cent
of CO2 emissions, which will now be taxed a
total of four times: excise duty and VAT, through
the CO2 tax, and by increasing the tax on diesel
fuel to match that of petrol fuel.
This hugely imbalanced EC fscal policy will
severely penalise road transport, which carries
door-to-door more than 90 per cent of EU goods
in terms of value, the IRU said. It is one thing
to encourage a shift to greener fuels through
increasing taxes when viable alternative fuels for
commercial vehicles exist, but as they dont, the
EC proposal will simply be adding yet another
tax burden on road transport, which is a vital
production tool, thus penalising the EU economy
and employment, IRU Secretary General Martin
Marmy said.
News Roundup
Industry News
43
T
he European Commission has published
a roadmap of 40 concrete initiatives for
the next decade to build a competitive
transport system that it says will increase
mobility, remove major barriers in key areas
and fuel growth and employment.
At the same time, the EC says that its
proposals will dramatically reduce Europes
dependence on imported oil and cut carbon
emissions in transport by 60 per cent by 2050.
The EC says that by 2030, 30 per cent of road
freight over 300 km should shift to other
modes such as rail or waterborne transport,
and more than 50 per cent by 2050.
It also wants to see a fully functional and
EU-wide core network of transport corridors
by 2030, and by 2050 to connect all core
network airports to the rail network, preferably
high-speed.
Some of the other more dramatic targets for
2050 include:
No more conventionally-fuelled cars in
cities.
40 per cent use of sustainable low carbon
fuels in aviation; at least 40 per cent cut in
shipping emissions.
A 50 per cent shift of medium distance
intercity passenger and freight journeys
from road to rail and waterborne transport.
Close to zero fatalities in road transport. In
line with this goal, the EU aims at halving
road casualties by 2020.
All of which, the EC says, will contribute to a
60 per cent cut in transport emissions by the
middle of the century.
European News
European roadmap sets dramatic targets
MEP calls for
road safety
co-ordinator
D
ieter-Lebrecht Koch, a German
Member of the European
Parliament (MEP) who is drafting a
resolution on road safety for the
Parliaments transport committee, has
called for an EU road safety co-ordinator
to be appointed in order to achieve a
European Commission target of halving
the death toll on European roads by 2020.
According to the Commission, road
infrastructure and design are a contributing
factor in one out of three fatal accidents.
Driven by the goal of cutting the number
of deaths on European roads from roughly
40,000 a year in 2006 to 25,000 by 2010,
the Commission tabled, in October 2006,
legislative proposals to improve road
infrastructure on the trans-European
network a move that it claimed could
save 600 lives and prevent around 7,000
injuries annually. If the Commission
achieved its target for 2020 the number of
road fatalities in the EU would drop below
18,000 per year. Mr. Koch has questioned
the ethics of setting such targets, calling
instead for the establishment of a long-
term target of zero road deaths, an initiative
which he said could be called vision
zero. However, no matter what the target,
better co-ordination between all the various
initiatives is required, he argues.
W
ork on a massive new logistics
centre in Calais to cater for goods
being distributed between the UK
and mainland Europe is due to get under way
next year.
The Calais Premier Logistics Centre, which
is being developed by Lyon-based DCB
International, is the biggest logistics project in
northern France, with a total surface area of
160ha. It will be built in the Turquerie
industrial zone, which stretches along the
Calais-Dunkirk railway line and is between
Calais Port and the Channel Tunnel.
Work on the frst phase of the project,
involving 50ha, is due for completion by 2013-
2014. This will be dedicated to logistics
activities and transport services, and is
expected to have 220,000sq metres of logistics
warehousing, 50,000sq metres of industrial
parks, and 11,000sq metres of commercial
property.
The port at Calais is also being upgraded.
The Calais 2015 Port Project, worth 400
million euros, will extend the port to twice its
size. The frst phase of the new port focuses on
a new 130ha dock to accommodate new-
generation ferries and an additional 90ha of
space for truck parking.
Building work is unlikely to begin before
2013, with completion in 2015 or 2016. This
would keep Calais in line with developments
scheduled at the port of Dover.
Calais set for new logistics centre
Sign up for the FEDEMAC newsletter at
www.fedemac.com
Do you have any news?
Please send any European news to rands-editorial@analyticamedia.com
T
he Republic of Ireland may be going
through its worst economic crisis in
memory, but the country is continuing to
invest in improving its infrastructure and
logistics. Dublin Port Company recently launched
its masterplan for 2011-2040, which aims to
double throughput at the port to handle 60 million
tonnes per year.
Dublin Port Company Chief Executive Eamonn
OReilly said the Port currently brings in over
half the goods Ireland imports and is again
approaching capacity constraints. Dublin Port
has not added any new land in the last 30 years
and in that time we have quadrupled the volume
of goods going through it, he said. We now
handle 35 billion euros per annum in trade going
in and out of the Port and will easily double our
volumes again by 2040. We need to grow, in a
way which better integrates the Port with the city
and which contributes substantially to improve
both the natural and built environments.
Dublin Port launches expansion plan
Dieter-Lebrecht Koch, MEP
European News
R&S is grateful to FEDEMAC for its contribution to this section
FEDEMAC responds to EC study on
light goods vehicles
FEDEMAC, the Federation of European Movers Associations, has published its response to the European
Commission study on cross-border operations using light goods vehicles (LGVs) below 3.5 tonnes.
T
he objective of the Commissions study
was to investigate whether or not there is
unfair competition between LGVs up to
3.5 tonnes and larger trucks, or HGVs, which
have to operate under much stricter
regulations.
FEDEMAC says the study has a very one-
sided focus, limited to cross-border operations,
and that the studys conclusion may be
inappropriate for the general problem of LGV.
The question of unfair competition from
LGVs up to 3.5 tonnes is in the opinion of the
Federation Members not only a question of
cross-border operations, but also very much a
problem for domestic/national operations,
Fedemac argues.
FEDEMAC also believes that LGVs bear a
large share of responsibility for a negative
image for the transportation industry in
general. This can be attributed to a number of
points not least the traffc behaviour of many
drivers of such vehicles, very often being
more aggressive and risky than those of
drivers of vehicles over 3.5 tonnes.
Since LGVs are not adequately covered by
drive-time regulations, or generally limited to
acceptable speed limits, for such vehicles
(often also overloaded and/or with oversized
bodies), the present legislation appears to
indirectly support such undesirable behaviour,
according to FEDEMAC.
In the area of driver training, there are no
requirements other than to have an ordinary
car driving licence. This in turn breeds
contempt or a widespread lack of knowledge
and/or respect for laws and regulations
relevant to the carriage of goods or the
responsibility of driving a goods vehicle.
FEDEMAC cites examples such as trade law,
labour, social, licensing and tax laws.
On balance, FEDEMAC says that most of its
members would favour the strengthening of
health and safety measures, by bringing LGVs
under the same tachograph and drivers hours
rulings as HGVs, and where possible weight
controls.
European News
News Roundup
European News
Our companys sole purpose since its inception in 1977 is to serve the membership to
supply good quality, innovative packaging products at low prices. This is achieved by buying
jointly on your behalf and passing on the discount achieved from this bulk purchasing power!
As a member, we should be your preferred supplier but are we? For many of you the answer
will be yes but for those of you that say no then we would like to know why?
Your feedback is important so please ring us on 01342 870087 or you can simply email
sales@barservices.co.uk
We look forward to hearing from you.
Are we your preferred
supplier - if not, why not?
Because your people are your greatest asset
BARTS Courses
Book your places today
BTEC Advanced Award in
Removals Management 2011
The BTEC Advanced Award in Removals
Management is a 2 unit course and is the only
nationally recognised removal specifc qualifcation
of its kind.
Course Dates 2011
Part 1 07-09 June 2011
Part 2 22-23 June 2011
Part 3 0-07 July 2011
Writing a Winning Tender
for the public sector
This is a brand new workshop taking place at BAR
Watford covering topics such as:
Risk Management Opportunities to score
Constructing a winning stategy
Presentations What to write Feedback
Identifying your USP Pricing
Where you can stand out Tips & techniques
Common Mistakes Useful information
Course Dates 2011
30 July 2011
1 September 2011
08 December 2011
99 + VAT p/p
1675 + VAT p/p (BAR Member)
1995 + VAT p/p (Non BAR Member)
BTEC Award in Practical
Estimating 2011
This 2 day course is practically based and is designed to
teach students the art of estimating as well as face to
face sales techniques, covering topics such as:
Practical Estimating at 2 local properties
Quantity Assessment The Role of the Estimator
Health & Safety Communication Techniques
Contract Conditions Removals Insurance
Course Dates 2011
19 & 20 July 2011
08 & 09 September 2011
14 & 1 November 2011
Selling Skills/Promoting the
BAR OFT Code of Practice
This 1 day course is designed to enhance sales
skills and to demonstrate the most effective way
of promoting the BAR OFT Code of Practice to win
business, covering topics such as:
The Role of the Salesperson Marketing
Prospecting & Negotiating Promoting the
OFT Code Communication & Presentation
Identifying Customer Needs Closing the Sale
Course Dates 2011
14 July 2011
07 September 2011
1 November 2011
545 + VAT p/p (BAR Member) 99 + VAT p/p (BAR Member)
BAR News BAR Annual Conference 2011 Report
>> BAR Annual
Conference Special
Manchester
2011
T
his years annual BAR conference in
Manchester was a lively and forward-
looking event, with the focus on how
BAR and its members can plan their
businesses to achieve further successes.
High-calibre speakers gave industry-
specifc advice and guidance to BAR
members, and constructive debates and
information-sharing followed a number
of the sessions. Participants
enjoyed a great social
programme which
many used for
networking
opportunities
in a convivial
setting.

BAR News
>> Keynote Speech:
Branding Relocation Services
How important is your brand? How can you protect your brand? What approach should you take to
your brand if you acquire another company? Lars Lykke Iversen of the Santa Fe Group few to
Manchester from Hong Kong to talk to BAR members about his experiences in building up and
promoting the Sante Fe brand.
L
ars Lykke Iversen was recently faced with
the challenge of connecting two distinctly
different brands when Santa Fe acquired
the well-known Australian relocation company,
Wridgways. A household name in Australia,
Wridgways was set up in 1891. We did not
want to remove a household name that has been
going for 100 years, and replace it with a name
no-one knew, Lars told BAR members.
This dilemma prompted Lars to look at the
role branding plays for other companies, and at
the Santa Fe brand in particular. A brand is
basically a name, sign, symbol or design which
aims to identify the goods and services of a
company and creates a differentiator from other
companies, defning the companys image.
If you look at leading brands of companies
such as Volvo, McDonalds, Nike and Mercedes
Benz they deliver a message clearly, confrm
credibility and connect to target prospects. A
good brand is used to motivate the buyer and
create user loyalty. It will be successful if it
embodies the company culture, is consistent,
long-lasting and guarantees respect.
The Santa Fe brand
The distinctive red horse brand and name of
Santa Fe was chosen when the company was
frst established in 1980 in Hong Kong. Since
most of the largest international shipping lanes
are from the USA, a name of a North American
city was selected. Santa Fe in New Mexico is
famous for its Pony Express, which is
symbolised in the image of the horse in Santa
Fes logo. The horse also is associated with
speed, power, strength and reliability. The logo
is in a strong red as this colour represents good
luck in Chinese culture.
With 72 offces and 2,100 staff throughout the
world, the Santa Fe brand is clearly working
well. As well as having a logo and a name, Lars
recommends defning and then promoting your
service and your mission. In the case of Santa
Fe brand, these are Relocation Services and We
make it easy. Lars considers that your brand
has to be a promise to your customers. In the
case of Santa Fe, this is to deliver sustainable
value through innovation, based on the Groups
core values of Quality, Effciency, People and
Safety. Going back to Lars challenge of what to
do about the branding in the Wridgways
takeover, the approach adopted by Santa Fe was
to use its logo and retain the Australian
companys name. This seemed a logical way of
connecting both brands so that both entities
could fow and move forward together. This
same approach of local names within the
overarching Santa Fe brand has also been
applied to the recent acquisition by the Santa Fe
Group of Interdean in Europe. Lars hopes that
the Santa Fe brand will go a long way. There
are now plans to use it for Santa Fes new visa
and immigration services.
BAR Annual Conference 2011 Report
BAR News
Our branding is
consistent in image and
always identifable. It
helps our employees feel
proud of the company.
Lars Lykke Iversen, Santa Fe Group
Brand preservation
As a means of promoting and protecting its
brand, Santa Fe is at the forefront of customer
certifcation. Lars told BAR members that while
standards and certifcation do involve fnancial
investment, they can create effciencies in
operations, save costs (for example, in the case
of environmental management in terms of paper
and electricity), and they help get the work.
In Asia it was one of the frst companies to
achieve ISO 90001 (quality procedures) and
14001 (environment). He explained that the
drive for the environment certifcation was
client-driven. Tetra Pak has called a meeting
with 30-40 transport companies to recommend
they obtain environmental management
certifcations to secure a large slice of Tetra
Paks business as it was a commitment they
make to their customers about the
environmental integrity of their supply chain.
Santa Fe now has ISO 14001 certifcation in
120 of its sites. At a recent meeting with Tetra
Pak, Lars noticed that only 8 transport
relocation companies had been invited. I guess
the ones invited were the only ones who had
sorted out our certifcations.
Santa Fe uses its brand in all its external
communications, including its involvement with
local communities and for charitable events.
For Lars, living the brand is also important for
promoting and protecting your brand. This
means the brand needs to be visible internally at
all times, for example on uniforms, at internal
events and meetings. Santa Fe incorporates use
of its brand at executive level (such as annual
manager meetings, international leadership
seminars, Group conferences, and company
training) and also staff level in the case of
uniforms, training and team building events,
company trips and annual dinner and dance
events. Our branding is consistent in image
and always identifable. It helps our employees
feel proud of the company. At the end of the
day, we want our people to want to come in to
work, and to come in with a smile.
BAR News
>> Preparing to meet the new
pensions obligations
David Lunt of the National Employment Savings Trust and Hayley North of Wellers Wealth Management
Ltd gave interesting overviews of the options available to employers when complying with new pensions
legislation that will require companies of all sizes to put their employees into a pensions scheme.
Low cost pensions from NEST
T
he new pensions regime, which will
be phased in from 2012 for the largest
companies , with medium-sized
companies obliged to comply by 2014 and
smaller companies by 2016, will oblige all
employers to put their employees into a
scheme, either NEST (National
Employment Savings Trust) or another
scheme, within three months of their being
employed. Enforcement will be strict with
fnes of up to 10,000 per day for frms that
do not comply after the deadline.
David Lunt of the National Employment
Savings Trust (NEST) advised the
conference that, as employers, all removal
companies are affected by the pension
reforms introduced by the last government
in the Pensions Act 2008 and the 2010
Review.
He underlined the fact that no one can
escape the scheme and that ultimately it
will apply even if you only employ a
nanny! Companies may of course use or
continue to use a private sector scheme,
although David believed that NEST, which
broadly aims at employees on low to
moderate incomes, would suit many
employers with staff in this category.
NEST is an e-based scheme so it is easy
to use. Unlike the private sector which
provides a sometimes bewildering array of
pension investment options, NEST is
designed to be a simple product offering a
small choice between higher risk and low
risk funds, a Sharia-compliant fund, and
putting an end date (anticipated retirement
date) in the title of each fund for absolute
simplicity. For example, David said he had
invested in the 2033 fund, as that is the date
on which he is planning to retire. The
scheme is portable so if he decides to retire
two years sooner, he can switch his fund
into the 2031 fund without any diffculty,
offering the fexibility many employees
require.
David added that the appeal of NEST for
many employers is that it is easy to
understand, moves with the member, is low
cost and is fexible.
You can use NEST:
as a sole scheme for all the workers in
an organisation, if for example, there is
no current pension provision in place
for a particular group of workers
alongside an existing scheme already in
place for a different category of workers
as an entry level scheme where there is
an existing scheme that has a waiting
period
as a base scheme to ensure compliance
with the new employer duties, using
another scheme to pay in additional
contributions.
IFAs can guide you through the
pensions maze
Independent Financial Advisers can help
companies get their pensions obligations
right. According to Hayley North of
Wellers Wealth Management Ltd, the new
pensions legislation means that for the frst
time, employers will have to enroll all
employees into a workplace pension
scheme that meets or exceeds certain
standards.
Wellers Wealth Management Ltd forms
part of the Wellers Group. It is an
Independent Financial Adviser company,
and is a separate company to Wellers
Accountants which is also a member of
Wellers Group. Wellers Wealth
Management advises employer companies
on the options that are available and works
with companies so they make the right
choices within the deadlines set.
Hayley North recommends that removals
companies talk to their IFA well before key
deadlines in order to:
assess the suitability of your current
provision
implement any new schemes or educate
employees on any changes
review schemes and performance with
employees and management as
appropriate; and
advise employees at retirement.
In some cases, Wellers Wealth
Management fnds people have everything
they need already in place, in which case
they can help companies convey to their
employees the benefts of what they are
signed up for already. In many other cases,
Hayley had found that the scheme in place
does not meet all the criteria for a
Qualifying Workplace Pension Scheme and
it may no longer be suitable for all
employees. In this case, a good IFA will
advise on what changes need to be made
for the company scheme to comply.
The key is to fnd an IFA who
understands your business, how you
operate and can advise you in line with this.
Often a Self-Invested Personal Pension
(SIPP) or a small self administered scheme
(SSAS) is appropriate for company
directors, a group pension scheme may be
right for senior management and NEST
might work for all the rest.
Getting appropriate professional advice
well may confrm that you already have a
suitable scheme in place. It will also save
money if you have not got the right scheme
in place or it does not cover the new rules.
For Hayley, other benefts from consulting
an IFA include fnding creative solutions to
cover all staff needs which could add value
to your business and improve retention
rates. Independent professional advice will
also allow you to discuss how best to fund
the increase in employer contributions.
David Lunt, Intermediary Relationship
Manager, NEST
Hayley North, Managing Director of Wellers
Wealth Management Ltd
>> Avoid being a victim
of or conduit for crime
The UK Border Agency now has counter terrorism high on its agenda, and is
also focused on preventing organised crime, with the countrys borders being a
place where the agency can intervene.
S
teve Brassington (pictured) of the UK
Border Agency told BAR members that
freight is within the remit of the Agency
and, despite the economic climate, freight
traffc is actually up in their view, while
passenger travel is down due to the downturn.
The challenge, he said is to improve our
border control within the context of a
developing counter-terrorism and serious crime
agenda, at a time of rising passenger fgures
(33.5 per cent increase in 2009 passenger
fgures), increasing freight volumes (overall
forecast growth in GB port traffc between
2005 and 2030 in tonnes is 30 per cent) when
budget reductions of between 65m-85m are
expected over a four-year period.
The Agency has invested in technology,
designed to better identify individuals who will
be harmful to the country. In terms of
passengers, this has meant trying to get
advance passenger information so people can
be cleared before they travel or identifed as
undesirable. The Agency also works with
HMRC, for example, preventing fraud in the
importation of tobacco.
Together with the Serious Organised Crime
Agency, the UK Border Agency initiated in
early 2010 its haulage strategy with the
objective of reducing immigration crime
perpetrated by or through those in the haulage
industry. This included measures that broadly
aimed to ensure that penalties and deterrents
are robust and consistently applied, and to
improve collaborative working and intelligence
sharing between the various intelligence and
police services working in this area.
Taking precautions
A key feature of the haulage strategy is to
improve communications with the haulage
industry regarding the prevention of
immigration crime in freight, and a Lorry
Crime Prevention booklet highlights the
various threats and contains advice to help
drivers stay safe and protect their vehicles.
Tips include:
Always lock your lorry when you leave it
and set alarms
Always take the keys with you; never leave
them in the cab
While driving, keep your cab doors locked
While driving, lock the trailer load
When loading or unloading, lock the cab.
Steve emphasised that road freight crime is a
common problem across Europe and costs the
UK economy up to 250m every year.
This causes huge economic loss and
disruption to the haulage industry and its
drivers. Lorries and their trailer loads are often
very valuable; criminals know this so will look
to target vulnerable vehicles and loads to steal
them.
Movers bringing people from overseas back
into the UK should be aware that people
smugglers and illegal immigrants will target
lorries which they believe are travelling to the
UK. They will enter lorries in parking areas on
the motorway which face the direction of
Calais and Dunkirk ports (and the northbound
E40 in Belgium).
An effective way to deter these illegal
immigrants is to park your lorry facing away
from the port on the other side of the
motorway. This will make it look like you are
travelling away from the UK, not towards it.
Although it may take you a few minutes longer
to park this way, it may make you less
vulnerable to illegal immigrants and less likely
to receive a fnancial penalty from UK Border
Agency.
BAR and SOCA
BAR now has a confrmed relationship
with the Serious Organised Crime Agency
(SOCA), whose representative made a
presentations at the BAR 2011 Annual
Conference in Manchester. Following the
link up at the Conference, BAR will be
meeting with SOCA in June, and will post
information about this developing
relationship on the BAR website in due
course.
P
aul Fox of Fox Moving & Storage, Lee
Durso of Pickfords Moving & Storage and
Darren Frostick of Red Recruit, heroically
cycled the 199 mile hike from Pickfords head
offce in NW10 to the BAR conference in
Manchester for charity. The journey took 13
hours and 18 minutes. This event was covered
over 2 days with a stopover in Tamworth.
The riders were supported by Richard Summers
of Pickfords Moving & Storage who drove a
Pickfords van along their route, provided
refreshments at regular intervals and supported all
the cyclists during the two day cycle.
Pickfords Moving & Storage raised 508 for
the NSPCC, with Fox Moving and Red Recruit
raising 984.38 for both the RBA and Marie
Curie. A lot of the money was raised at the
conference itself through the generously-flled red
buckets. There were some very generous
donations including 250 from Jonathan Hood on
behalf of Cadogan Tate, 60 from Malcolm
Halley of Britannia Bradshaws and 50 from
Timon and Jenny Thorncroft of JT & Sons.
>> To Manchester for charity
Red Recruit put up a 50 prize for the person
who chose the correct time cycled, a 25
prize as a random ticket draw for the correct
time cycled pulled out from the hat, 20 prize
for the correct distance chosen and a hamper
prize was also donated by Red Recruit. The
winners were:
50 - Ian Studd of Harrow Green
(13 hours 18 minutes)
25 - Matt Purdie of Matt Purdie & Sons
20 - Greg Wildman of Basil Fry
(199 miles)
Hamper - Ria and Angus Russell of
Britannia Lanes of Somerset
Lee, Darren and Paul cycled a staggering
199 miles for charity
BAR News

B
everley Bell, Traffc Commissioner for
the North West Traffc Area, was the frst
and the youngest Traffc Commissioner,
when she was appointed to the role in April
2000. The Traffc Commissioners mission is to
champion safe, fair and reliable passenger and
goods transport.
The seven Traffc Commissioners are
independent, appointed by the Secretary of
State for the Transport and have responsibility
in their geographical area for:
licensing operators of Heavy Goods
Vehicles (HGVs) and of buses and coaches
(Public Service Vehicles).
registration of local bus services.
granting vocational licences and taking
action against drivers of HGVs and Public
Service Vehicles.
The Traffc Commissioner for Scotland is
also responsible for dealing with both appeals
against decisions by Scottish local authorities
on taxi fares, with appeals against charging and
removing improperly parked vehicles in
Edinburgh and Glasgow.
Commissioners are statutorily independent in
their licensing functions. There is an appeal
process in case the Commissioner gets
something wrong. Where necessary, they hold
Public Inquiries, in particular to consider the
environmental suitability of HGV operating
centres and the possibility of disciplinary action
against operators who have not observed the
conditions of their licences.
Checking your (wheel) nuts
The Commissioners work with but are not part
of the Vehicle and Operator Services Agency
(VOSA). Beverley told delegates at the BAR
conference that one of the most common faults
the Commissioners act on are drivers not doing
what they should, for example, not testing their
wheel nuts before a journey.
The Traffc Commissioners offce has issued
a best practice guide for transport managers
which is available on the internet or from the
IRTE (Institute of Road Transport Engineers),
and this guide applies to all companies
including haulage and removals companies.
VOSA gives all companies an Operator
Compliance Risk Score and those who get a red
light are likely to be inspected.
Drivers of commercial vehicles need 35 hours
training to get their Driver CPC and must get
this within fve years. Too many wait until the
last year. If a driver breaks the rules, for
example, by talking on their mobile while
driving they will have their licence taken away
for 14 days with all the commercial
implications that occur if your driver is unable
to work for two weeks. The Traffc
Commissioners offces cost 7m a year to run.
This is covered through the 16m in fees they
raise, with 9m given to VOSA to help enforce
the rules.
In Beverley Bells view, the Coalition
Government is unlikely to bring in further
regulations on vehicles below 3.5 tonnes,
however she said industry associations do have
the ear of government and so should lobby if
they want to see legislation brought in for these
vehicles.
>> Keeping on the right
side of the Traffc
Commissioner
Beverley Bell, Traffc Commissioner for the North West Traffc Area, was
the frst and the youngest Traffc Commissioner, when she was appointed
to the role in April 2000. The Traffc Commissioners mission is to
champion safe, fair and reliable passenger and goods transport.
T
he National Federation of Property
Professionals (NFOPP) is calling for
legislation to protect consumers who have
lost millions of pounds to dodgy estate agents.
The letting agents industry body, which includes
the National Association of Estate Agents and the
Association of Residential Lettings Agents, aims
to promote the highest standards of
professionalism and integrity among those
working within the property industry, and to
encourage members of the public to proactively
seek out our members when involved in any kind
of property transaction.
NFOPP CEO, Peter Bolton King, told BAR
conference participants that he appreciated that
movers want to know how many people are
buying and selling property and most importantly
how many moves result. He had to report on
unfortunate news that sales transactions in
2010/2011 are only 50 per cent of what they were
in 2006/7. People now appear to be moving every
10-11 years rather than every 6-7 years as they did
during the boom. Peter was able to share more
positive statistics with BAR delegates; the lowest
interest rates for 300 years, and Peter does not
agree with some economists who see another
crash coming or rates going up steeply. He
predicts rates will go up by not more than a
quarter per cent by the end of 2011. New
applicants to buy property are low but rising
month by month, with branches making 8 sales
per month on average as compared to 16 in the
boom.
Promising prospects
Buy-to-let is once again the domain of the
professional landlord with most landlords owning
an average of 7 properties and intending to hold
on to them for 10-20 years, so Peter thinks movers
should look to this market for moving tenants.
According to Mystic Peters Forecast, as he
light-heartedly described it, the private-rented
sector is expected to grow by 6 per cent by 2019,
so this is a trend that is set to continue.
Peter forecasts prices in London and the South
East will hold up well, and overseas investors will
continue to invest in these areas. He does not
foresee a massive crash as supply constraints will
continue to impact on the property market.
>> Where the property market is headed
Peter Bolton King, CEO, National Federation
of Property Professionals
BAR News BAR News - BAR Annual Conference 2011 Report
Speak to Ria Compton or Peter Doman
Tel: 01372 385985
Email: broking@basilfry.co.uk
www.basilfry.co.uk
BASIL FRY &COMPANY
Authorised and Regulated by the Financial Services Authority
BASIL FRY &COMPANY
Authorised and Regulated by the Financial Services Authority
Close links with
the industry
since 1970.
Choose the Removers Broker, Choose Basil Fry.
Nows a good
time to call Basil
Fry for a quote.
>> Employment
regulations pose
challenges for
employers
New legislation on temporary workers, which will come into
force on 1 October 2011, coupled with the repeal of
retirement age provisions in April, will pose a signifcant
challenge to employers, James Lomax of Backhouse Jones
solicitors explained to conference delegates in Manchester.
F
or James, there are two key areas that
employers will be affected by and need to
be aware of: Agency Workers Regulations
2010 and Employment Equality (repeal of the
Retirement Age).
Dealing with agency workers
The Agency Workers Regulations grant equal
treatment for temporary workers, who will have
to be provided with equal access to onsite
facilities and with equal opportunities for
permanent employment at the organisation.
Companies and employment agencies that are
in breach of the regulations will face penalties
from a Tribunal. The only workers excluded are
the genuine self-employed, such as those on
managed service contracts.
For the Regulations to apply, an agency
worker must have undertaken the same role for
the hirer for 12 continuous calendar weeks:
employers are under no obligation to employ
temporary workers beyond 12 weeks. A genuine
break of 6 weeks between assignments with the
same employer will break this cumulative
qualifying period of 12 weeks.
James explained that temporary workers will
be allowed to be absent for a range of reasons
during this qualifying period, including
holidays, pregnancy, childbirth/maternity, and
up to 28 weeks of sick leave. If an agency
worker works for 3 weeks, is then off sick for
10 weeks and returns, he still has 3 weeks
unbroken continuous service, he said.
Although employers will still not have to
provide temporary workers with occupational
pensions, sick pay or contractual notice periods
and redundancy agreements, they must provide
temporary workers with access to any relevant
employment vacancies.
There is an obligation to tell agency workers
about jobs in your organisation that they might
be eligible for in the same way as you would
your own employees, James told BAR
conference delegates.
James said that the regulations will have a
large impact on UK businesses there are
many grey areas that are likely to lead to
litigation, and it is important for employers to
act now to limit the impact.
Implications of equal employment
rules
Meanwhile, the Coalition Government hopes
that its Employment Equality legislation will
facilitate the employment of older employees.
As many R&S readers will know, as of 6 April
2011 the default retirement age of 65 in the UK
has been abolished. That implies that retirement
may be discriminatory at any age, James
highlighted.
In addition, no framework for discussions
about retirement and no statutory provisions for
retirement dismissal have been established.
James said that employers would have to
think long and hard about whether to remove
fxed retirement ages or retain them in their
contracts, as well as taking a fresh look at the
whole recruitment cycle of the company in light
of this legislation.
Performance, capability and health issues
should be built into employment contracts, he
recommended. Its essential if you need to
obtain access to medical records in the case of
ill-health affecting an employees ability to do
the job.
BAR News
What do you consider to be the most

effective marketing tools for your
business? Which areas of marketing
do you need information on? Drop a
line to rands-editorial@bar.co.uk.
BAR News - BAR Annual Conference 2011 Report
scan. store. manage. deliver.
Tales of Success.
Just one of many stories.
Ready to write yours?
Tel +44 (0)1908 635320 Fax +44 (0)1908 635328
www.oneilsoft.com eusales@oneilsoft.com
www.oneilsoft.com/stories
Offces in California, Florida, Texas, UK and Australia.
A key point we make with
customers is our ability to scan
down to the tape level and
require an electronic signature -
the 100% chain of custody we
provide by printing the receipt of
items we have picked up, or
delivered with a date and time
stamp. They always have a record
of what happened at each
transaction and not just a
number total.
Greg Le Francis, President/General Manager
Southwest Data Protection
Las Vegas, Nevada
Memb No: O904
BAR News
Changes to FAIM standards
F
AIM quality standards for the
international moving industry
(established in 1997) have recently
undergone a major overhaul and the revamped
standards were launched in May 2011. One
key aspect of the new standards is the fnancial
conditions relating to liquidity and gearing
ratios which have been raised to the higher
FAIM/ISO level. FAIM quality standards
scrutinize work practices, recruitment and
training policy, organisation structures, codes
of conduct and environmental practice.
Asset ownership
Another priority issue for FIDI radar is that of
assets, specifcally whether warehouses and
lorries should be owned by the affliate, or
controlled by them in such a way that they
have the same accountability as if they did
own them. The asset ownership criterion was
frst tabled in 2008, approved by the FIDI
General Assembly, which then overturned its
asset decision in 2009 and transferred asset
pre-requisites to FAIM. Nick believes that
around 20 per cent of FIDI affliates are
currently non-compliant with the asset
requirements being brought in. Since
December 2011 is the deadline this topic poses
a signifcant challenge for a number of FIDI
companies.
Corporate responsibility
Ethical standards have become a hot topic for
FIDI following news of price fxing in
Belgium and France, with the damage to
reputation this entails. Affliates will now be
required to upload their annual fnancial
statements in line with their national reporting
requirements. FIDI is planning for much
stricter compliance, and will introduce a FIDI
slow payers reporting procedure allowing only
two proven slow payment complaints a third
proven complaint will result in expulsion from
FIDI.
Nick added that there will be more emphasis
within FIDI on Risk Management and Security
as well as on Environmental Management.
This will translate into more in-depth work on
areas such as the wellbeing and security of the
business, security in the supply chain, the
workplace and how companies manage their
waste.
There is nothing, Nick told BAR
conference delegates, for a small frm to be
intimidated by in all this, although clearly
these changes are designed to and will raise
the bar over time. The next big project is
FIDI Netting under which all affliates will pay
and receive payments via a netting system.
FIDI has in recent months made a detailed
investigation into the fnancial benefts of FIDI
going down the route of a netting scheme, as
used so successfully by UTS Worldwide. FIDI
believes that the savings are far from modest,
although they will vary from company to
company. For the average affliate with 226
shipments a year, the potential savings are
about 8,000 pa (outgoing 5000 pa and
incoming 3000 pa), according to FIDI, plus a
signifcant reduction in administration costs.
This topic is still under discussion within FIDI.
Ethical standards
have become a hot
topic for FIDI
following news of
price fxing in
Belgium and France,
with the damage to
reputation this
entails.
>> Ensuring quality
in the international
removals sector
with FIDI
Nick Kerr, Chair of FIDI UK, talked about the key topics on FIDIS
radar, and the benefts of joining this international alliance.
FIDI, the global alliance of independent quality international
removal companies, has over 500 affliates worldwide and 26
FIDI associations including FIDI UK, which has close links with
BARs Overseas Group.
BAR News BAR News - BAR Annual Conference 2011 Report
BAR News
D
espite lingering clouds and occasional
light rain and winds, golfers at this
years golf tournament mostly enjoyed
good golfng conditions, and players
approach to the competition ranged from the
keen to the carefree, with scores to match
although it was not necessarily the keen who
scored the best!
The 18-hole, par 71, 6,611 yards course is
set in lush Cheshire countryside not far from
Old Trafford, the home of Manchester United
F.C. Worsley Park hosted the European
Challenge tour (the 4th largest golf event in
England 2004) in July 2004 for the JJB Sports
North West Challenge, as well as other high
profle events such as the Professional
Footballers Association golf classic, the Ryan
Giggs Testimonial Golf Day and the inaugural
Sir Alex Ferguson golf Classic.
Basil Fry & Co. Ltd. were proud once
again to sponsor the BAR Golf challenge as
has been tradition for a number of years said
Basil Fry account executive and keen golfer
Peter Doman. We would like to thank the 21
golfers from 16 companies who attended the
day. I hope everyone had a good time, and
apart from being a little windswept, the
weather held and some excellent scores were
recorded.
Special mention should go to the team that
included the highest percentage of players to
come in the top eight (Mark Dell, David
Ewart and Onkar Sharma), whose modesty
and regular cigarette breaks belied some true
golfng artistry and I should perhaps add
that Onkar bought me a beer at the 19th hole!
>> Worsley
Park Golf
The weather, although windy, held
up well at the BAR golf tournament
in Manchesters leafy Worsley Park,
sponsored by Basil Fry & Company.
R&S Editor Andy Stern joined the
golfers for the afternoon, taking
snaps and notes of some good golf
swings as the tournament
progressed.
Peter Doman
Stuart Fitton, Colin Jeromson,
Fenton Archer and Roger Moore
BAR News
9
Eight players qualifed for the fnal to be held at Portal on 15th
September and the players (and fnal positions) are as follows:
Fenton Archer, Browns Removals & Storage Ltd.
1st Place - 39 points
Mark Windle, White & Co Ltd.
2nd Place 38 points
Mark Dell, S Dell & Sons Ltd.
3rd Place 36 points
Graeme Lorimer, Clark & Rose Ltd.
Paul Tracey, Pickfords
Roger Moore, Pickfords
Onkar Sharma, Eagle Relocations Limited
David Ewart, PHS Teacrate
1st Reserve Jack Carr, White & Co Ltd.
The nearest the pin prize was won by Graeme Lorimer and
the Longest Drive Prize was won by Stephen Vickers, for a
drive taken on the 18th hole which would not have
embarrassed a professional. Stephen shared the surprise with
his golf partners Reg Hackworthy and Mark Chudley when the
ball eventually landed within chipping distance of the green!
The Winners
3rd: Mark Dell
5th: Paul Tracey
6th: Roger Moore 7th: Onkar Sharma
Winner:
Fenton Archer
4th and Nearest the pin:
Graeme Lorimer
Sponsored by
Longest Drive:
Stephen Vickers
Diary Dates
Diary Dates
NATIONAL AND
INTERNATIONAL CONFERENCES
2011
European Self Storage
Annual Conference
Portugal
June 15-16
MLo International Fair
Furniture Logistics,
Removals and Services
Kassel, Germany
June 16 18
AM General Assembly
Kassel, Germany
June 18
BOARD, COUNCIL AND
COMMITTEE MEETINGS 2011
Board of Directors
June 29 - 10.00-1.00
December 7 - 10.00-1.00
Executive Committee
June 1
September 21
November 23
BAR Business Seminars
October 3
Hillcroft Hotel, Livingstone
(sponsored by Harrow Green)
October 4
Pickfords, Leeds
October 5
GB Liners, Cheltenham
October 6
Pickfords, London
BAR AREA MEETINGS 2011
East Met Area
Contact: Paul Freeman
(East Met Area Chairman)
nealesremovals@btconnect.com
East Midlands Area
Contact Jayne Cliffe: 01778 394291
September 21 19.00pm
November 16 19.00pm
The Haycock Hotel, Wansford
Northern Area
Contact Alan Hoggin:
0191 49 1194
June 7 19.30pm
Bishop Auckland FC
North West Area
Contact Annette Harris:
011 3 44

Northern Ireland Area
Contact Dominic Murray:
02890 748 88
Southern Area
Contact Peter Doman: 01372 3898
peterd@basilfry.co.uk
July 5
Golf/Barbecue. Venue TBC
South Western Area
Contact Sue Christophers
sue@mjchristophers.co.uk
June 28th 2pm
September 20th 2pm
The Ley Arms, Kenn, Nr Exeter
South Western Area Dinner
Dance
Nov 12
The Barcelo Imperial Hotel, Torquay

Sussex Area
Contact Nicholas Marshall:
084 02 17
May 17
August 2
November 1
Western Area
Contact Ria Russell: 01278 447099
September 13
November 8
Brent House, Bridgwater Rd,
East Brent
Highbridge,
Somerset TA9 4HL
West Midlands Area
Contact Sarah Pargeter:
01384 37778
June 13 19.00pm
September 12 19.00pm
The Gainsborough Hotel,
Kidderminster
Yorkshire Area
Contact Graham Puddephatt:
grahamp@reason-global.com
September 15
Yorkshire Area Annual Dinner
Nov 26
Ambassador Hotel, Scarborough
BAR SCOTTISH AREA
MEETINGS 2011
Contact Georgina Berry:
010 02220
Do you have any diary dates?
E-mail them to: rands-editorial@analyticamedia.com
BAR News Memberships
Registered:
The following Members have
registered:
National & European Group
Alan Cook Removals & Storage
Memb No: C121
Cooks Yard, Lanley Road
Chedgrave, Norwich
Norfolk NR14 JA
Tel: 0108 2031
Web: www.alancookremovals.co.uk

Cheshire Moving & Storage Ltd
Memb No: C124
Unit 11, The Gateway
Wirral International Business Park
Bromborough, Wirral
Cheshire, CH2 3NX
Tel: 011 343 124
Web: www.cheshiremoving.co.uk
International Associate
Easymoves Ltd
Memb No: E309
Killinvoy House
Knockroghery
Co. Roscommon
Ireland
Tel: 0033 90 1749
Web: www.easymoves.net
Additional Trading Name
Plymouth Removers Countrywide
an ATN of Plymouth Removers
Memb No: A09
Applications:
BAR has received the following
applications for:
National & European Group
Dee Dee Moving Ltd
Landau Way
Darent Industrial Park
Erith
Kent
DA8 2LF
Tel: 0208 310 2111
Web: www.deedeemoving.co.uk

Revells Warehousing & Transport
Eastlands Industrial Estate
Leiston
Suffolk
IP1 4LL
Tel: 01728 830849
Web: www.revells-removals.co.uk
Buhariwalas Corporation Pvt. Ltd
4-A 1st foor,
Malhotra House, W.H. Marg
Opp. G.P.O., Fort
Mumbai
400001
India
Tel: 0091 2222 44 10
BAR Memberships June 2011
Any member wishing to make any comment regarding an
application should do so in writing to BAR Head Offce within 21
days of receipt of this notifcation. Details of membership
applications in process may also be found on the BAR website:
www.bar.co.uk
Writing a Winning Tender for the Public Sector
BARTS Courses
This is a brand new workshop taking place at BAR Watford covering topics such as:
Risk Management Opportunities to score
Constructing a winning stategy Presentations
What to write Feedback
Identifying your USP Pricing
Where you can stand out Tips & techniques
Common Mistakes Useful information
Course Dates 2011
30 June 2011 1 September 2011 08 December 2011
99 + VAT p/p
Book your place today
Trade Services
Channel Islands
Isle of Man
Ireland
Scotland/Europe
Italy
Regular runs to all areas Full or part loads
Receiving depot 10mins from M25 J5 ...or we collect
All deliveries and collections carried out by our own crews
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
TRADE
ROUTES
TO
ITALY
FRANCE
-ANDOF
COURSE
01732 358900
WHEN SERVICE MATTERS
EN
ROUTE
Scotland and Islands
This space is
available from just
33 per month
Promote your
trade services for
less than 200 per
quarter at this size
Trade Services
France
Austria Germany and Austria
Weekly Groupage Service
Full origin and destination
services available.
German speaking staff
WH HUMPHREY & SON LTD
Contact Darrel or Justin
Tel: 0208 144 0734 Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com
NATI ONAL & I NTERNATI ONAL REMOVAL S
HAMI LTONS
Contact our European department on 01379 851074
trade@hamiltonsremovals.co.uk
France&
Weekly services and competitive rates
Tranship & Hoist services available
Collection from your
depot or clients
residence available
To download our tariffs visit: www.hamiltonsremovals.co.uk
Username:Trade
Password: Ham662
Switzerland
H081
Switzerland
Cyprus and Malta
m Weekly Ser vices to
North and Southern Cyprus, Malta,
Egypt, Israel, Dubai, Morocco,
Canary Islands, Lebanon and Tunisia.
Contact Darrel or Justin
Tel: 0208 144 0734 Fax: 0844 770 7111
Email: Darrelb@humphreys-moving.com
GREECE
by Road
&ITALY
EN
ROUTE
7 day transit time
Twice-monthIy departures
British Crews & ProfessionaI Service
HighIy recommended in Greece
00 44 1733 311 561 | enquiriesnomad.eu.com
www.nomad-internationaI.com
Greece
Trade Services adverts from as little as 33 a
month plus vat. Contact Steve on 0117 330 8370
or email: steve@rubiconmarketing.net
Trade Services
Spain
UK Office: 01843 585055, sales@webbsremovals.com
Mallorca Office: 0034 971 693566, webbs@spain.cc
Trade website: www.william-worldwide-webb.com
Weekly Scheduled Service, Containerised Storage Depots
Holder of Spanish Transport Licence
for our Tranship vehicles
Unrivaled Infrastructure in Mallorca, Menorca & Ibiza
Excellent Rates, Payment in Euros or GBP accepted
Purely The Balearics, No Bull!
WEEKLY
REGULAR
-!,,/2#!
-%./2#!
-!).,!.$
30!).
&2!.#%
)"):!
0/245'!,
#90253
./27!9
Memb No: W001
TL: 01202 576514
FAX: 01202 574011
spa|o@wh|teaodcompaoy.co.0k
www.wh|tesmov|ogaodstorage.com
France - 8pain - FertugaI - ItaIy
weekl] 8ervice for the Trade. Call now for oest rates
Depots in Preston, Chester, Alicante, Nalaga
F880 01772 651570
Email. info@moversint.co.uk weo. www.moversint.co.uk
Cyprus
Sweden and Scandinavia
Promote your services to over 4,000 UK based
removers from just 33 per month
IF ITS ALL
CHINESE TO YOU...
TRADE Part or Full Loads
Beijing, Hong Kong, Shanghai
Deliveries throughout P.R.C
Call: 0845 0580632
china@greensremovals.co.uk
China
Trade Services
Regular Services to all Major
Destinations Worldwide
Receiving in Windsor & Stourbridge
Contact Mike, Chris or Steve on
01633 488 100
trade@fox-moving.com
Trade Rates
to Europe
South Africa
United Arab Emirates
2 weekly trade servlce to 4PVUI"GSJDB
Also cover /BNJCJB];JNCBCXF
+44 208 749 0362 | lnfoQwlsemovesltd.co.uk
XXXXJTFNPWFTMUEDPVL
Caribbean
South America
Regular Trade
Services to
UNITED ARAB
EMIRATES
Dubai, Sharjah
and Abu Dhabi
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
OVERSEAS
REMOVER
Advance
Payment
Guaranteed
Memb No: GO13
Israel
India
Trade
Services
to INDIA
One point of entry for
delivery anywhere in India.
11 receiving depots
Full & part loads
Contact Justine or Stuart on
01432 377477
fax: 01432 279894
email: shipping@gbliners.com
Memb No: GO13
ISRAEL
The largest consolidators of HHPE
from the UK to Israel.
Weekly + full destination services!
020 8832 2222
Stephen Morris Shipping Plc, Unit 9, Ockham Drive,
Greenford Park, Greenford. UB6 0FD UK.
E: roger@shipsms.co.uk www.shipsms.co.uk
Worldwi de Relocati on
Fi ne Art & Anti ques Shi ppi ng
Worldwide
Space to Hire
This space is
available from just
33 per month
Promote your
trade services for
less than 200 per
quarter at this size
Trade Services
www.tradestorage.co.uk
We are not a removal company or
your competitor, you are our clients
on which our business depends.
sales@tradestorage.co.uk
London or Swindon
0208 795 4838 or 01793 731696
They say that imitation is a form of
flattery - but there is only one
Trade Storage Limited.
External Elevators
LOCAL MOVING WORLDWIDE SHIPPING
WEEKLY EUROPEAN SERVICE
Recommended by the worlds finest piano manufacturers,
auctioneers, music colleges & academies.
A family run business, Est. in 1968.
THE PIANO
SPECIALISTS
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX
Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
G&R Advert 60x60mm:Layout 1 20/10/08 16
NO NEED TO
CO ANVWHERE
ELSE POR VOUR
TRAININC
OPERAIlVE IRAlNlNG IHAI
CONE5 IO YOUR FRONI DOOR
PACKlNC MANUAL HANDLlNC LXPOPT WPAPPlNC
VLHlCLL LOADlNC CONTAlNLP LOADlNC
RENOVAL 5PEClFlC HEALIH
& 5AFEIY IRAlNlNG ON 5lIE
HLALTH & SAlLTY POLlClLS HLALTH & SAlLTY
ASSLSSMLNT ACClDLNT CONTPOL llPST AlD
PlSK ASSLSSMLNT HSL COMPLlANCL
Call BARI5 on 01923 699484
or email trainingbar.co.uk
Trailer Hire
Trade Services adverts from as little as 33 a
month plus vat. Contact Steve on 0117 330 8370
or email: steve@rubiconmarketing.net
Warehouse Containers
TRAILER HIRE
From car trailers to 3200 cubic feet
stepframes, 8 container
curtainsiders unsignwritten haulage
available too. (UK and Europe).
www.tradestorage.co.uk/trailers
020 8795 4838 or 01793 731696
Trade Storage
Piano Specialists Training
Classifeds
For Sale
Used 250ft
3
storage containers
7 each. Contact Mandy on 01285 641003
Are You Looking To Sell?
We are looking to buy good quality household moving and storage
companies in London and the home counties.
Please call 07933 123 123 in full confdence for a quick decision.
Opportunities
FOR SALE
Top Quality family-
owned Removals and
Storage Company

Prime Surrey Location
400 Full Storage
Containers
9 Removal Vehicles

Enquiries to:
Accountant, Mr A Skilton:
Tel: 01483 205850
Make and Model
Marsden Vanplan X
container,
new MOT to June XXXX,
full service history
XXXXXkm.
Feature, feature, feature,
.Asking price
Contact XXXX XXXX
Phone and email
address
VEHICLE
SALES
OFFER!
190+VAT
Please contact Steve Pearce
at Rubicon Marketing on: 0117 330 8370
THIS SPACE
PLUS
PICTURE
FOR ONLY
Trade Services
Are \RX making the most of your BAR membership?
Use of the BAR brand
Free use of the BAR Model Terms & Conditions
OFT approved Code of Practice
www.bar.co.uk
Ounique sales lead generator
Omember's search directory, with comprehensive members details
Omarket leading real-time online estimating & enquiry system
Odedicated member's area:
Ofree member-to-member broadcasts and noticeboards
Business events:
OBAR fagship annual conference and exhibition
Oannual business seminars
OYoung Movers
Area meetings
Free legal advice line
Free fnancial advice line
Exclusive low cost legal expense scheme
New members introduction incentive scheme
Easy payment terms for:
Omembership subscriptions
Otraining courses
Subsidised industry specifc training
Full range of marketing and promotional materials, many free and downloadable from bar.co.uk
members area
Free monthly issues and discounted advertising opportunities in Removals & Storage trade magazine
Free informal conciliation service and low-cost arbitration scheme
Exclusive member rates for industry specifc quality standards
Comprehensive range of products and services from BAR Services at exclusive member rates
ndustry recognised annual awards:
ODomestic Mover of the Year (DMotY)
OCommercial Mover of the Year (CMotY)
Free marketing opportunities direct to your customers
Full membership representation:
O Board of Directors, including three directly elected members
OExecutive Committee
OLocal representation through 16 BAR areas
O National & European Council
O Overseas Group Council
OCommercial Moving Group Council
OSelf Storage Special nterest Group
O Young Movers Special nterest Group
A range of networking and social events with other members and business partners
Access to full range of business partners:
O Affliates
Onternational Associates
OProfessional Advisers Panel
OCorporate Alliances
OFurniture recycling
OConfederation of British ndustry (CB)
OTrade Association Forum (TAF)
FEDEMAC membership including free European information on www.fedemac.eu
Range of lobbying activities
BAR Services a 'one stop shop' for all removal products and equipment
The Removers Benevolent Association (RBA) a charity for the removals industry
For more information visit www.bar.co.uk or contact commerciaI@bar.co.uk
Membership Benefits ad.indd 1 07/02/2011 09:46
Industry News
70
Letters
D
elegates arriving at this years annual
conference in Manchester were saddened
to hear of the death of one of the best
loved fgures in the removals business, Ray
Slemmings.
As the longest-serving member of the BAR
National Council, and the longest-serving area
secretary, Ray was a removal man through and
through. A proud member of a family of six
generations of removals contractors, Ray came to
represent all that is best about the tradition of
household removals.
Rays company, the family-owned C Bain of
Upminster, is one of the few remaining founder
members of the British Association of Removers.
As Ray was fond of reminding us, the company
dates back to the days when a young Queen
Victoria had just succeeded to the throne, and
when the British Empire was spreading across
the world.
Six generations later, and in large measure
thanks to Rays enduring love of the business, C
Bain of Upminster is still going strong. The frm
has been through two world wars, countless
recessions, depressions and fnancial crises, and
has continued to prosper, despite the best efforts
of any number of governments!
Ray took the tough economic times that we are
now enduring in his stride he really had seen it
all before. The economy held no fear for him. All
his life, Ray took real pride in the business and in
providing his tens of thousands of customers
with high quality, personalised service.
In recognition of this, C Bain of Upminster,
which has always specialised solely on UK
domestic removals, was shortlisted for the BARs
Domestic Remover of the Year award in 2009.
Ray loved the removals business, he loved
Conference, and Conference loved him. As
members will know, Ray was very fond of
holding the Conference foor and sounding out
about the issues of the day. Never backward at
coming forward, Rays interventions were a
highlight of every conference, and it was deeply
saddening to many members to fnd out this year
that there would be no more of Rays rants.
And Rays speeches were not only entertaining
and good theatre, but were also delivered with
the authority and experience of a removals man
who had devoted his life to the industry. He made
us all proud to be in an industry with such a long
tradition of service.
Ray epitomized everything that was best about
our business. We will all miss him dearly, and
extend our deepest condolences to his family and
to everyone at C Bain of Upminster.
Farewell to Ray Slemmings
Ray Slemmings
OBITUARY
R&S Competition
1. Robert Donat won the best actor award at the Oscars Academy Awards in 1939,
forhisleadroleinwhatflm?
2. WhichdirectorhaswonmostBestDirectorawards,andhowmany?
3. Whichactresswonarecord4BestActressawards?
4. WhowasonstagewhenastreakerdisruptedtheOscarsin1974?
5. How many Oscars were each won by Ben Hur, Titanic, and The Lord of the Rings;
theReturnoftheKing?
6. WhichtwoactorshavewonconsecutiveBestActorawards?
7. Whoistheyoungestwinnerofanactingaward?
Picking up on BARs awards season, tell us what you know about another industry
award, the Oscars, the Academy of Motion Pictures Arts and Science awards..
Movie Quiz free ad if you can do the biz!
Dont delay! Send in your answers now to
rands-editorial@analyticamedia.com!
The answers to last months sports quiz were: 1) The longest shots 2) 19
3) hat-trick 4) gumshield 5) fetching 6) white 7) One of the last vehicles
following road events and picking up riders who have dropped out.
There were no winners. Actually, there were no entries so let us know what
topics you want to be quizzed on.
People News
R&S Competition
Dont delay! Send in your answers now to
rands-editorial@analyticamedia.com!

R&S June 2011

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DMOTY and CMOTY

The Partners tour hosted by The Overseas

What do you consider to be the most

WHEN SERVICE MATTERS

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R&amp;S June 2011

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DMOTY and CMOTY

The Partners tour hosted by The Overseas

What do you consider to be the most

WHEN SERVICE MATTERS

S-ar putea să vă placă și

R&S June 2011

R&S June 2011