A study on personal accident policies offered by insurance companies

1. Name 2. Sex 3. Age (in years) 4. Marital status 5. No. of members in the family : : a) Male : a) below 30 : a) Married : a) 3 b) 4 b) Female b) 30-40 c) 40-50 d) 50 & above b) Unmarried c) 5& above

6. Monthly income of the family (Rs.): a) Less than 10,000 b) 10,000-20,000 c) 20,000 30,000 d) above 30,000 7. Education 8. Occupation : a) School level c) Post graduate : a) Private c) Professional/Business b) Graduate d) Professional b) Government d)Others specify ____

9. Do you hold any personal accident policy? a) yes b) no 10. For what purpose have chosen personal accident insurance? a) Rail/Road /Air Accident b) Injury due to Bursting of gas cylinder c) Snake bite, frost bite/dog bite d) Burn injury, drowning, poisoning e) Others specify_____ 11. State the various personal accident insurance companies you are aware of 1. New India Assurance company ltd. 2. United India Insurance Company ltd. 3. The Oriental Insurance Co.ltd. 4. The National Insurance Co.ltd. 5. Bajaj Alliance 6. ICICI Lombard 7. Royal Sundaram Insurance Co.ltd. 8. Reliance General Insurance 9. Cholamandalam General Insurance Company 10. TATA AIG GIC Ltd. 11. Others specify _________

12. Rank the reason to prefer the insurance company S.NO. 1. 2. 3. 4. 5. 6. 7. 8. Reasons Customer friendly environment Flexibility in paying premium Easy accessibility Better service in claim settlement Easy in renewal of policy Premium is less Policy coverage is better Company image Rank

13. How long you have been availing insurance policies? a) Less than 3 years b) 3 6 years c) 6-9 years

d) 10 years and above

14. State the total sum assured. (Rs.) a) Less than 50,000 b) 50000-100000 c) 100000-200000 d) 200000-300000 e) 300000 and above 15. State the total premium paid per annum for the vehicle. a) Less than 2000 b) 2000-5000 c) 5000-10000 d) 10000 and above 16. If paid personally state the medium of payment a) Cash b) Cheque c) Credit Card d) Internet f) Others ____ e) ATM

17. State the premium collecting centres you normally utilize a) companies branch office b) through agent/broker c) internet others_______

d)

18. State the source of awareness about the personal accident schemes or companies providing personal accident insurance. a) Advertisement b) agents c) friends and relatives d) Doctors e) employers f) others specify ________ 19. If through advertisement state the media of advertisement. a) newspaper and magazines b) notice and banners c) radio d) Television f) internet g) others specify______ 20. Who influenced you to take the policy? a) Agents b) Family Members c) Friends and Relatives d) Motor Companies e) Others specify_____ 21. Does your policy cover medical expenses incurred due to accident? a) Yes b) No

22. State the level of influence of the following in choosing the personal accident policies Influence Advertisement Agents Employers Friends and relatives Motor company Very high high low Very low

23. How long you have been availing the service of the particular insurance company? a) Less than 3 years b) 3-6 years c) 6-9 years d) 9 years and above 24. Have you switched over from one policy to another? a) Yes b) No 25. If yes, rank the reasons for changing the scheme S.NO. Reasons 1. Low premium 2. More bonus / discount 3. Wider cover 4. Less conditions / exclusion Rank

26. Do you often switch over from one company to another company? a) Yes b) No 27. If yes, rank he reasons for switching over to the new company. S.NO. Reasons Rank 1. premium is less 2. Policy coverage is better 3. Better service in policy issuance 4. Trust/reputation of the company 5. Better service in claim settlement 6. Ease in renewal of policy 28. Have you lodged any claims? a) Yes b) No

29. State the no. of claims lodged in the following years. Years 0 2006-07 2007-08 2008-09 2009-10 2010-11 30. State the time taken for claim settlement a) Less than 15 days b) 15-30 c) 30-90 d) 90-180 e) 180 & above No. of claims 1 2

31. Do you feel the claims settlement procedure is easy? a) Yes b) No 32. Rank the reasons for delay in claim settlement. a) Unnecessary documents called for b) Delay by the employees c) Delay by the agent/broker d) Investigation by insurance company 33. Have you discontinued any policy? a) Yes b) No 34. If yes, rank the reasons for discontinuation. a) Lapse of policy due to non renewal b) Switched over to a better company c) Switched over to a better policy d) Financial constraints e) Poor customer service f) Breach of trust by the company g) Agents in different attitude 35. Do you have the idea of taking any new policy? a) Yes b) No 36. If yes, in which sector? a) Public Sector b) Private Sector

37. If private sector, rank the reasons for selecting private sector. a) Attractive advertisement b) Ease in getting the policy c) Better service d) Lower premium e) Variety of policies f) Better terms and conditions of the policy g) Faster claim settlement h) Strong confidence in the company. i) Clean and spacious office appearance j) Better service by agent k) Neat and quality policy document l) Customer friendly employees 38. State the frequency of contact of the agent. a) Often b) Rarely c) Never

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