Sr. No.

Problem Type

Problem SubType

Problem Symptoms/ Description

Connection Error

Error 721

Remote PPP Peer is not responding

Frequent disconnection

Frequent disconnection

Internet frequently disconnected

Connection Error

Error 680

There is no dial tone. Username and password Invalid in domain.

Connection Error

Error 691

Connection Error

Error 678

A Connection to the remote computer, could not be established

Connection Error

Error 692

Hardware failure

Connection Error

Error 633

Port is already in Use

Connection Error

Code 10 Error in Sierra Card

Code 10 Error in Sierra Card

Connection Error

Error 33 & 30

Connection Error in data card

10

Site opening problem

Site opening problem

Site opening problem

11

Poor Speed

Poor Speed

Poor Speed

12

Immidiately terminate the Connection Error connection after conncting

Immidiately terminate the connection after conncting

13

Installation Error

R-connect not getting installed

R-connect not getting installed

14 15

Remove RRemove Rconnect connect Installation Error Installation (In Windows Error (In 2003) Windows 2003)

How to properly remove R-connect How to install in windows 2003 Operating system

16 17 18

Connection Error Connection Error Connection Error

Error 797 Not able to Connect Error 623

Not able to connect Remove UIM card Phone book entry not found

19

Connection Error

Error 633

Connectivity Problem

Root Cause of problem A PPP conversation was attempted, but the remote computer did not respond. This error occurs when the server does not support PPP

Problem Identification

Give 721 Error while connecting

Network or PC (Virus) problem

Removing temporary files & Cookies Open Internet Explorer. Click on Tools > Internet Options. Click on Delete Files. Click on OK

Phone to PC connection Check the Phone is properly connected problem or not Username and password Invalid in domain. Username and password Invalid in domain.

Connection Error in data card

Check for the following settings

Phone modem deleted or not properly installed The port which is used by phone modem will be used by other application.(i.e. Hyperterminal)

check the modem installed or not in Control Panel -> Phone and Modem option Check if any other application is connected with COM port or not

IRQ setting not done properly

Check the IRQ settings

Roaming is not activated

check if the MDN no. is activated or not activated by *228. Removing temporary files & Cookies Open Internet Explorer. Click on Tools > Internet Options. Click on Delete cookies, Temp files & Clear History. Click on OK, Then Go to Start -> Run > type %temp% & click OK & delete all the files contains in that folder.......Reboot the system & try to connect check the Network signal strenth (3 bars necessary), If less than 3 pls call customer care & place a Complaint for Network issue Username and password needs to be checked

IE or PC related problem

Network or PC (Virus) problem

PC / Laptop problem

Drivers not properly installed

Modem driver not properly installed

Remove R-connect How to install in windows 2003 Operating system

Remove Modem from Control Panel -> Phone and modems -> Modem The installation can be done through Programme Compatibility Wizard

Modem driver not installed Installtion is not proper PC network adapter setting problem

Modem driver not properly installed Remove UIM card Error check if the dialup adapter is installed or not ?

This problem will persist, when any old terminated MDN number will be issued MDN No. not properlly to someone on new Hardware transfer on hardware (HS/Data card/FWP). Pls call us on 1800 3000 5555 or 30335555

Solution 1

check if the Username and password is correctly entered in dialer.

Start ping to any server like Yahoo, Google

To configure modem properties- Right click My computer, select Properties. Go to Hardware->Device Manager. Expand Modems tab. Right click the in-built modem from the list & them click on Properties. Go to Modem, select Maximum Port Speed as 115200 & do necessary changes accordingly. Check if the usename and password enter in dialer is properly or not ? (Type ISP Name as any name. Type the Phone No. as #777. Enter the Username & Password as MDN No)

Check if the usename and password enter in dialer is properly or not ? (Type ISP Name as any name. Type the Phone No. as #777. Enter the Username & Password as MDN No)

If install then Query the modem

Re-insert the modem in a different port & Restart the computer and then try again to connect the internet

-Verify that the Sierra Wireless AirCard 555 PC Card Parent is using an IRQ greater than 15. This can be done by opening Windows Device Manager, expanding the Multifunction adapters section, right clicking the Sierra Wireless AirCard 555 PC Card Parent, selecting properties and then the resources tab. -If the Resources settings show an IRQ greater than 15, proceed to step 3. -Remove AirCard 555 from your computer. -Download Air555.sys File Attachment from http://mycusthelp.com/sierrawireless/supportkbitem.asp?sSessionID =&Inc=753&sFilA=FAQ%20Category&sFilB=Products&sFilC =&KEY=Error%20Code%2010%20on%20AirCard555 -Copy Air555.sys file into: \windows\system32\drivers [this location could also be: \winnt\system32\drivers] depending on the users laptop. If you are copying the Air555.sys into the correct folder, you will be prompted to overwrite the existing file -Insert the AirCard 555 card and this should clear the Code 10 in Device Manager. If it repeats the number, then Pls Check if Voice calls are working if not pls call customer care on 1800 3000 5555

Start ping to any server like Yahoo, Google

If more than 3bars, Then Remove all temporary files & Cookies - Open Internet Explorer. Click on Tools -> Internet Options. Click on Delete cookies, Temp files & Clear History. Click on OK, Then Go to Start -> Run -> type %temp% & click OK & delete all the files contains in that folder Check if the usename and password enter in dialer is properly or not ? (Type ISP Name as any name. Type the Phone No. as #777. Enter the Username & Password as MDN No)

If R-connect already installed then properly remove and then reinstall.

Remove modem driver from Control Panel -> Add & remove programmes -> Particular modem driver (ZTE or Huawei Driver)

Remove & reinstall modem driver Properly remove and reinstall software Check TCP/IP protocol is installed or not ?

Remove & reinstall modem driver

Solution 2 Creating NEW dial-up connection - Go to Start - > Settings -> Network Connections. Click on Create a new connection. Select Connect to the Internet. Click Next. Select Set up my connection manually. Click Next. Select Connect using a dial-up modem. Type ISP Name as any name. Type the Phone No. as #777. Enter the Username & Password as MDN No . Click on Next & then on Finish to complete the Dial-up connection creation

If the Operating system is not formatted for long time then Pls format once

Remove and reinstall modem driver If the issue persists pls call customer care on 1800 3000 5555 or 30335555 Create NEW dial-up connection - Go to Start - > Settings -> Network Connections. Click on Create a new connection. Select Connect to the Internet. Click Next. Select Set up my connection manually. Click Next. Select Connect using a dial-up modem. Type ISP Name as any name. Type the Phone No. as #777. Enter the Username & Password as MDN No . Click on Next & then on Finish to complete the Dial-up connection creation Check the Baudrate settings 115200 or not?

Remove and reinstall modem driver

-And if the IRQ is less than 15 then, This can be done by opening Windows Device Manager, expanding the Multifunction adapters section, right clicking the Sierra Wireless AirCard 555 PC Card Parent, selecting properties and then the resources tab. If the Resources settings show an IRQ less than 15, proceed to step 3. Uncheck Use Automatic settings. Select Override configuration 0001 from the drop-down list for combo box labeled Setting based on. Click on OK button.F7 Restart the Laptop.

check proxy settings.

Right Click on Mycomputer -> Go for Manage -> Open Device Manager -> Go for Ports(Com & Lpt) -> Right click on any of the Datacard port -> Go for Properties -> Port Settings -> Change bits per second to Maximum Port Speed as 115200 -> Reboot the system Ask customer if he can check in another PC /Laptop . If it is working in another PC / Laptop then pls have the settings checked

For Window Vista Supported Drivers Problem (Like: 32 bit & 64 Bit Ver.)

Remove the dialup connection from Control Panel -> Network Connections. (In windows XP , 2000, ME)

Update the Settings -> Type ISP Name as any name. Type the Phone No. as #777. Enter the Username & Password as MDN No If still gives error create shortcut from network connection. Properly remove and reinstall software

Solution 3

Solution 4

If still problem persists try to connect with the master password .

There Would be Network problem, If circle is facing same error.

In Data Card, after reinstallation customer forget to insert the username and password ask user that if he had inserted the username and password or not?

Check if the telephony services are activated in control Panel -> Administrator Tools -> Services. Solution 2

Sometimes phone line problem.

Remove and reinstall modem driver

If the issue persists pls call customer care on 1800 3000 5555 or 30335555, Because this error may occur due to service barring

Remove and reinstall modem driver

If the issue persists pls try the datacard in Other laptops, if the same problem persits pls call us on 1800 3000 5555

If the issue persists, Create NEW dial-up connection - Go to Start - > Settings -> Network Connections. Click on Create a new connection. Select Connect to the Internet. Click Next. Select Set up my connection manually. Click Next. Select Connect using a dial-up modem. Type ISP Name as any name. Type the Phone No. as #777. Enter the Username & Password as MDN No . Click on Next & then on Finish to complete the Dial-up connection creation Download and install Netbooster software from www.rcom.co.in website

If issue persits, Pls Install another browser like mozilla, Netscape Nevigator.

Check if R-connect is working at another location If it is not working in another PC / Laptop then problem service, Pls check with the customer care

Ask customer if he can check in another PC /Laptop . If it is working in another PC / Laptop then call resolved

ZTE MG880 is also giving Some times Software from provided CD with problem in installation. Data Card is not working. So need to There's also problem in download Software from www.rcom.co.in .On Software with CD. Software this site Software is available only for Vista need to download from 32 bit Ver. www.rcom.co.in Remove the R-connect folder from C:\Programme Files\R-connect Solution 1,2,3

If still giving error install the software with the Download software from www.rcom.co.in If the issue persists pls try the datacard in Other laptops, if the same problem persits pls call us on 1800 3000 5555

Solution 5

Solution 6

Solution 7

If this is individual error If the issue persists pls call customer on a single PC, then it care on 1800 3000 5555 or would be Hardware 30335555 Problem.

Solution 2

If the issue persists pls Due to Antivirus like Norton, try the datacard in Quickheal, Nod32 & Symantec it Other laptop/PC, if the causes frequent disconnection, same problem persits hence pls try to disable the Firewall then pls take the card to and try to use the datacard the Asc If the issue persists pls call customer care on 1800 3000 5555 or 30335555

Create a New Dialup

Remove unwanted Softwares etc.

Java (J2SE Runtime Env.) is not Installed or Not Updated

Updated Antivirus needs to be installed in the system If the issue persists pls call customer care on 1800 3000 5555 or 30335555

If the issue persists pls check the card in other PC's if the same problem then take the card to the Asc