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Laos
plenty of sightseeing, activities, and traveler facilities it is no wonder that these two cities continue to draw the most visitors. However, the rest of the country should not be left unnoticed! The size of Laos and the poor quality of roads in the rural areas mean travel time is long, but those who venture out will be well rewarded! Not only is the landscape beautiful at the destination, but there is not a single stretch of road in rural Laos that does not have stunning views. The country is best described by its geographic divisions: the mountainous north, the flat plains in the center, and the water-filled south. Northern Laos is home to the majority of Laos ethnic minorities and is a trekkers paradise. The town of Luang Nam Tha is a popular starting point for adventure travel. In the southern part of the country, a wealth of natural wonders await - the cool highlands of the Bolavan Plateau, the 4000 Islands of the Siphandon region, and magnificent waterfalls. Spending a few weeks in the laid-back atmosphere of Laos is sure create a lifetime of memories. Our staff have an in-depth knowledge of the country, the hotels, and activities on offer and are more than happy to plan a journey perfectly suited to your needs. Likewise,
our guides are enthusiastic about their home and will stop at no length to ensure that you have a fantastic holiday. When to go to Laos?
Introducing Laos
Thank you for choosing Exotissimo Travel Laos to organize your travel arrangements in the Laos Peoples Democratic Republic (PDR). This document will give you some more information about the country, the different destinations within Laos, useful information for travelers, and a listing of the Exotissimo preferred hotels. Our dedicated team at Exotissimo Laos are experts at what they do. Knowledgeable, passionate, and enthusiastic, there is no request too big or too small for our staff. Since opening our first office in Laos in 2001, our team has learned all of the hot spots, hidden gems, and everything in between. We will of course show you the highlights of this spectacular country but also are pleased to show you lesser known sites. Where to go in Laos? Most visitors travel to the capital city Vientiane and then head north to enchanting Luang Prabang. With
From November to February the weather in Laos is cool and dry while March to June sees temperatures soaring in to the high 30s (Celsius). July to October tend to be very rainy, washing out some roads thus making rural areas inaccessible. The Lao are very sociable and if you happen to be in the country during one of their festivals, you are sure to get caught up in the lively atmosphere! Pii Mai, Lao New Year, is in April and the celebrations include parades and water fights. The magnificent That Luang Festival falls in November and thousands of people and monks travel from remote villages to participate in the religious celebration. Several times a year Vientiane has boat racing competitions, where long wooden boats are raced up and down the Mekong River. This is a guide to the best of the best of Laos. Ideas for travel, sightseeing and accommodation with a few insider tips along the way.
Vientiane
Laos capital city is one of the smallest capital cities in the world, and its sleepy vibe is the perfect introduction to Laos life. Although slightly disheveled with dusty, potholed streets the city offers many pleasant surprises for travelers. Situated on the Mekong River, directly across from Thailand, the city warrants two or three full days for traveling.
1827 and the beautiful wood-covered hallways are filled with thousands of Buddha statues. Directly across the street is Wat Phra Kaew which once held the Emerald Buddha now revered in Bangkok. The interior museum is a great place to learn about Buddhist culture and history. A walk along Lane Xang Avenue might bring visions of Paris. Designed to resemble the Champs Elysees, this tree lined street in the centre of town even has its very own Arc de Triomphe. Slightly quirky, climbing to the top of Patuxay offers fantastic views of the city. Continuing out of town on Lane Xang Avenue, you reach That Luang. This magnificent gold-leaf covered stupa is the national symbol of Laos and one of its most important religious sights. Each fall, a massive festival is held in the grounds around the stupa and people from all over the country descend upon Vientiane to partake in the religious celebrations. is The Settha Palace, which stands as a testament to the elegance and gracious service of the French colonial era. What to see in Vientiane? A full day city tour by bicycle or car exposes the main sites of the city and walks you through the historic periods of Lao culture. The tranquil Wat Sisaket was the only temple to survive the Siamese (Thai) invasion of The capital is located on the banks of the Mekong River which forms the border between Laos and Thailand. In the late afternoon, the banks of the Mekong fill up with local stalls selling cold beers and fresh local food. Sitting by the river, you can watch the fishermen and catch a beautiful sunset view. In Vientiane, you have the opportunity to discover one of delicious Laos Coffee. Laos produces one of the most
famous coffees in the world that grown, often referred to as the Champagne of Coffee. Grown in Southern Laos on the Boloven Plateau, the beans are sought after for their delicious taste. A visit to the coffee centre will teach you more about the process of roasting and blending of the beans, and is concluded with a cupping tasting session. For those interested in traditional crafts and textiles, a visit to Carol Cassidy should not be missed. Housed in a colonial mansion, Ms Cassidy has set up a series of looms and here traditional methods of dying and weaving are practiced resulting in beautiful, high quality silks. The charity shop Les Artisans Laos is a fascinating visit to watch recycled and renewable materials such as bamboo, palm, and mulberry leaves being turned in to quality notebooks, stationary and printer paper. Learn about the tragic recent history of Laos at COPE, the Cooperative Orthotic and Prosthetic Enterprise. Laos is the most heavily bombed country in the world and COPE provides prosthetic limbs for those who cannot afford it. COPE has a great display of information and exhibitions on the problems and work being done to help the victims. If you have more than a day in Vientiane, it is worth it to take an excursion outside of the city where there are many delights to be had.
On the way toward the Thai border lies the bizarre Buddha Park. Built by an eccentric former shaman priest in the 1950s, this park has hundreds of stone Hindu and Buddhist sculptures. The Phou Khao Kway National Park is just an hour away from the capital. Here you can trek through dense forests, swim in cool waterfalls, and experience the diversity of Laos flora and fauna. A special Orchid Trek can be arranged, a unique experience where a local guide takes you on a journey through the park to try and spot some of the beautiful orchid species in the park. North of the city is Nam Ngum Lake, the largest lake in Laos, and enjoy the beautiful scenery. Take a boat cruise on the lake and enjoy the beautiful views of the surrounding mountains, hills and forests. With an abundance of fish in the waters, Nam Ngum Lake is a favorite fishing area for the locals and you will see the fishermen using hoop nets, regular nets and lines. Ban Pako, located 55km from the capital, is the perfect place to chill out and escape Vientiane. Set along the banks of the Nam Ngum River and surrounded by jungle, Ban Pako offers a glimpse in to the real rural Laos. A small eco-lodge, Ban Pako Lodge, is located there for those wishing to stay over night.
Luang Prabang
Time stands still in Luang Prabang, Laos northern gem. The spiritual capital of the country is filled with dozens of temples and this tranquil atmosphere is enhanced by the towns colonial buildings and lush vegetation. The pace of life slows down dramatically in Luang Prabang and endless hours can be spent meandering through the small laneways and riverside paths. Where to stay? Boutique Several traditional colonial villas have been painstakingly restored in to boutique accommodation. These hotels are charming places to stay, integrating modern conveniences in to elegant, traditional settings. Some of our favorites include Villa Maly, a 33-room residence situated amidst tranquil gardens, and The Grand, a stylish property on the banks of the Mekong River. The Apsara is another top choice. This slightly funky hotel in the heart of the city has stylish rooms with fabulous views over the Nam Khan River. Luxury Luang Prabang features two top luxury hotels. La Residence Phou Vao is a stunning property with indulgent rooms, sweeping mountain views, and an elegant spa. Likewise Maison Souvannaphoum is a luxurious retreat with top end accommodation and services, and recently named a favorite hotel of Conde Nast magazine. Opening in 2009, the Amantaka is sure to top our luxe list. From the same hotel group that has designed luxury properties in Phuket, Thailand and Siem Reap, Cambodia, Amantaka is sure to be nothing less than spectacular.
Feeling templed-out? There are many other things to do in Luang Prabang. Visit the Heritage Information Center. Here you will learn about the methods being used to preserve the unique heritage and culture of Luang Prabang as well as gain further understanding in to the importance of developing sustainable and community-based preservation projects. The Traditional Arts & Ethnology Centre is dedicated to exploring the rich diversity of Laos ethnic minorities. Traditional costumes, tools, and artifacts are on display alongside indepth descriptions and written histories. It is a great opportunity to gain insight in to the Lao people (note: closed on Monday). Stop at Ock Pop Top, a non-profit organization seeking to preserve traditional weaving techniques. You can spend an afternoon there learning about the process of silk weaving from the creation of dyes to the final process of loom weaving.
watch the monks collecting the alms. As the sun begins to rise, long lines of orange-robed monks leave their pagodas and walk barefoot down the streets collecting offerings from Luang Prabang residents. It is a beautiful, serene ceremony that highlights the spiritualism of the Laos people. Although its easy to get swept up in the slow pace of life of Luang Prabang, there are many interesting excursions in the area. Take a boat ride along the Mekong River to Pak Ou Caves, locally called Tam Ting, contains thousands of gold lacquered Buddha statues crammed into two caves carved out of a towering limestone cliff. Head 32 km out of town to the Kuangsi Waterfall. These waterfalls cascade down a multilevel limestone forma-
tion creating a series of turquoise blue pools perfect for swimming in on a hot day. The jungle and dense woods surrounding the falls is filled with wildlife and pleasant walks can be taken along the natural footpaths. Travel to the surrounding wilderness areas where you can ride an elephant from the jungles to the waterfalls. This breathtaking experience is a great way to get up close to one of Asias favourite animals. For an incredible overnight journey, travel up the Mekong River to Kamu Lodge. This eco-lodge was built and operated by the local villagers, members of the Kamu people. Guests are not only treated to an overnight stay in a spectacular setting, but there are many activities on offer designed to incorporate you with the local culture and way of life.
In the evening, attend the Royal Ballet Theater. The spectacular performance includes scenes from the LaoRamayana, traditional folk dances and tribal dances. Or spend the evening hours wandering through the night market. Every evening stalls set up on the peaceful streets with vendors from various hill tribes selling their wares. For early risers, there is a very special dawn visit to
The North
Northern Laos is a mountainous region and fed by the waters of the Nam Ou and the Mekong Rivers. Traveling this region is filled with stunning scenery, as well as a way to observe the lifestyles of the locals who reside on the river banks and make their livelihood fishing and foraging in the area. Northern Laos is inhabited by several ethnic minority groups such as Khamu, Hmong and Akha. Although seemingly similar, these groups still retain certain traditions, way of dress, and dialects that delineate them from each other. Northern Laos also features some of Southeast Asias most famous ecotourism destination such as at the Nam Ha Protected Area in Luang Nam Tha Province. Heading north from Luang Prabang on the Mekong River, you reach Nong Khiaw. Set amongst dozens of limestone karsts, the town is full of stunning scenery. Within walking distance of Nong Khiaw are some Hmong villages where you can learn more about this ethnic minority. Luang Nam Tha village is the gateway to the Nam Ha Protected Area, where trekking and outdoor activities abound. The town is a quiet and peaceful place to relax before or after a trek or bike tour in the region. Surrounded by ethnic villages and ricefields, Luang Nam Tha reveals plenty of hidden charms in its tribal museum, local market, pagodas, and friendly locals. In Luang Nam Tha, Boat Landing Guesthouse is a unique eco resort set amongst the fields on a river bank. Not only is the accommodation spectacular, but the restaurant serves up the best northern Lao cuisine we have ever tasted! Located in a fertile valley in the mountainous north, Muang Sing is a very charming town that served as a garrison during the French era. Muang Sing is very famous for its local ethnic hilltribe market. Here, the areas various hill tribes such as Akha, Lanten, and Hmong, gather to trade and barter their various wares. Also in Muang Sing, take your time to enjoy the local architecture consisting of traditional Thai L, Thai Neua and Yunnanese styles as well as the informative tribal museum.
Nam Ha protected area is the most famous and wellknown ecotourism destination in Laos. Covered by primitive rainforests, valleys and mountainous areas, the park has a significant level of plant and animal biodiversity. In addition, this is the home of many hilltribes such as Akha, Lanten, and Khamu and one can learn about the unique cultures of these native people. In the far northeast of the country, near the Vietnam border lies the town of Viengxay, the headquarters of
the former revolutionary Pathet Lao. The town is surrounded by limestone karsts in which there are about 102 caves and during the American bombing campaign (1964-1973) some of these caves were occupied by villagers and politicians who were seeking shelter from the raids. For the truly adventurous, traveling from Viengxay in to Vietnam is a journey of a lifetime- mountainous roads, various ethnic minorities, and stunning scenery!
Southern Laos
Southern Laos is one of Asias hidden gems, where the people maintain their traditional ways of life and the scenery is unparalleled. The main town, Pakse, is a great starting point for travelers. It is serviced by an international airport and is not far from the Thai border. Although an interesting town, most travelers do not choose to spend much time there as there is not a lot to see. Heading east from Pakse, you enter the Boloven Platueau. Here, in the cool highlands, Laos delicious coffee and tea is grown and harvested. The area is also filled with great waterfalls and is an ideal trekking destination for light day hikes. South of Pakse is the town of Champassak, situated on the Mekong River. Champassak is a blend of English and French colonial buildings and traditional Lao houses. This tranquil area is also home to the splendid Wat Phou. Recognized by UNESCO as a World Heritage Site, Wat Phou is a spectacular pre-Angkorian temple that sits amidst the rice fields and waterways of southern Laos. Starting in Champassak lies the 4000 Islands, called Siphandon in the Lao language. This area is one of the jewels of the Mekong, where the river stretches over 14km wide and has thousands of islands between the river banks. The water flows around the islands and forms rapids as it runs down to the Cambodian border. Siphandon is a unique and breathtaking place with a laidback atmosphere. Spending a night or two on Don Daeng Island at La Folie Lodge is a real treat. The lodge is in a spectacular location: facing the hills of Wat Phou and surrounded by the Mekong River. The 4000 Islands are one of the remaining homes of the Irrawaddy Dolphin, a freshwater dolphin on the verge of extinction. Staying on the islands of Don Khone, Don Khong, or Don Det one is likely to spot these elusive animals. Also in this area, on the way to the Cambodian border, there are the Lippi and Khone Phapheng waterfalls. The Phapheng falls are the largest falls in Laos and also the only section of the Mekong that is not navigable by boat. Lippi falls hold a sort of mysticism for the Lao people who believe they capture evil spirits. We think the best way to explore this region is by traveling along the Mekong by boat. Our Wat Phou Cruise is a spectacular journey through the Siphandon region. Enjoy the tranquility of the steady pace of boat travel as you venture along the Mekong on this 3 day- 2 night cruise.
Adventure
Laos is natures ultimate playground. Whether you are seeking hard core adventure or are just a weekend warrior, there is something for you. Ecotourism is quickly growing in Laos. In the far north, the Akha Experience is a fantastic trek from Luang Nam Tha in to the heart of the Akha Village. Along the way, you get to learn more about their culture, interact with the locals, partake in daily agricultural activities, and support their tourism initiative. In the southern provinces, Xe Pian is an area filled with wetlands and pristine forests and stretches down to the Cambodian border. Ecotourism experts have worked with the local villagers of Xe Pian to develop sustainable tourism activities such as trekking, bird watching, and elephant riding. For cyclists, bikes are readily available in the main cities for an eco-friendly way to site see or for day trips out to remote destinations. A spectacular journey is to bike from Laos in to Cambodia along the Mekong River. This route is filled with great wildlife, ancient temples, rural villages, and great scenery. For a serious challenge, cycle the remote north east, across the Ho Chi Minh Trail and in to Vietnam. Steep climbs and breezy descents are rewarded with fascinating scenery and unique hill tribe villages. Although Laos is a landlocked country, several rivers meander through the country providing ample opportunity for kayaking and rafting. Paddle from Vang Vieng to Vientiane in a great day trip or turn it in to an overnight journey. Or, take a more relaxing journey with a boat trip from Thailand to Luang Prabang. A popular trip amongst travelers, this 2 day / 1 night journey is a great opportunity to view the natural scenery of Laos from the vantage point of the Mekong River.
Laos - FAQs
AIRLINES
International: The national carrier Lao Airlines, as well as Thai Airways, Siem Reap Airways, Bangkok Airways and Vietnam Airlines serves the international airports at Vientiane, Pakse, Savannakhet, and Luang Prabang. Low-cost carrier Air Asia has begun routes from Kuala Lumpur and Bangkok to Vientiane and China Southern flies to the capital from Kunming. Domestic: Lao Airlines serves the domestic routes and connects the capital city Vientiane to major destinations in the country. AIRPORT TAX All international and domestic airport taxes are included in the price of the tickets. ARRIVAL IN LAOS By Air There are no direct flights from Europe or very few from other countries to Laos. The most frequent connections are from Bangkok (Thailand). Exotissimo Travel will
generally not be able to offer you attractive intercontinental fares - you will be better off consulting your local travel agent or searching the internet. However, we do offer attractive regional flight arrangements once you are already in Asia. The two main international airports are Wattay International Airport in Vientiane and Luang Prabang International Airport. The smaller Pakse Airport serves the international flight to/and Siem Reap and Savannakhet Airport offers flight to/from Bangkok.
good idea in the rainy season. Warm clothing is needed for visiting the northern Laos during the winter months from November to February. Visitors to Laos should not wear shorts, short skirts or other skimpy clothing when visiting religious buildings and shoes should be removed before entering a private home.
CREDIT CARDS
The use of credit cards is still not widespread in Laos. Most upscale hotels and many shops and restaurants in Luang Prbang and Vientiane accept VISA and Master Card but in other parts of the country often only cash is accepted.
BUSINESS HOURS
Offices are usually open from Monday to Friday from 08:00 until 11:30 and 13:00 - 17:00. Shops open from Monday to Saturday between 09:00 and 17:00 and some also open on Sunday. In Luang Prabang shops often open later until 19:00 or 20:00 (During Public Holidays as well as celebrations such as Chinese New Year, most businesses are closed. Public holiday information can be found below)
ELECTRICITY
Lao uses 220V. Power outlets usually feature two-prong round or flat sockets however, there is no set standard. It is recommended to bring a universal plug adaptor.
CLOTHING
Comfortable lightweight clothing in natural fabrics such as cotton is most suitable for traveling in Laos. The dress code is fairly casual as in most parts of the tropics but it is advisable to cover arms and legs in the evenings against biting insects. A lightweight raincoat is a
ENTERTAINMENT
There is not much in the way of western style entertainment in Laos but Vientiane and Luang Prabang have good restaurants and quite a few bars and nightclubs. In the rest of the country, entertainment is mainly confined to the hotels and mainly tourist-orientated restaurants.
FOOD
Lao cuisine has many similarities to Thai with lots of aromatic herbs and spices such as lemon grass, chilies, ginger and tamarind used to flavor dishes. Sticky rice, or kao niao, is the main ingredient in Lao cuisine, usually served with fermented fish and a fish sauce similar to that used in Vietnamese cuisine called nam pa. Chicken and pork dishes are also popular but beef is expensive in comparison. Soups served with noodles, bamboo shoots and fresh vegetables can be found everywhere.
INSURANCE
We highly recommend that all travelers to Southeast Asia purchase Travel Insurance which covers medical evacuation by air. In case of an emergency, be sure to collect all receipts and invoices, as well as a copy of the medical report, for your insurance company.
The BCEL Bank can change American Express Travellers Cheques for Lao kip or US dollars in cash. Note that a 3 % or 5% commission is charged. Very few shops, hotels or restaurants accept Travellers Cheques and they can be difficult to exchange outside of the main cities.
October 12 Loy Kratong October 13 Boat Racing Festival (Vientiane) November TBA That Luang Fesitval (Vientiane) December 2 National Day
or cotton is popular souvenir. Other souvenirs to look out for include silverware, in particular from Luang Prabang, and wood carvings.
TELEPHONE
Most hotels have IDD phones and fax machines, however these services are expensive in Laos. Internet cafes offer cheaper dialing rates although the quality is not always great and away from the major cities it may not always be possible to make international calls. If you have worldwide coverage, you can bring your mobile phone and use it to make domestic or international calls which again can be expensive. The Lao mobile network is cheap and affordable. Local SIM cards can easily be purchased in the main cities and international rates are around 2000 kip per minute.
POSTAL MAIL
Postcards are sold at all main tourist sites and stamps are available from post offices and some hotel reception desks. A postcard to North America costs about 9,500 kips and takes 10 days to two weeks to reach its destination.
INTERNET
Major hotels throughout Laos have Business Centres with PCs connected to the Internet and some have wireless broadband access. Check with reception for fares and facilities. Cyber cafes are easily found in major towns and cities and prices are reasonable- around 1USD per hour. In many Internet cafes, you can buy pre-paid international phone cards to dial from a computer to landlines or mobile phones worldwide. Most Internet cafes are equipped with webcams, headsets and microphones.
RELIGION
As in the neighboring countries of Thailand, Myanmar and Cambodia Theravada Buddhism is the dominant religion and saffron-robed monks are a common sight in Laos. There are also a small number of Catholics and Protestants.
HEALTH
No vaccinations are required except for yellow fever if you are coming from an area where the disease is present. However visitors should be inoculated against typhoid, cholera, hepatitis A & B, tetanus and polio. Malaria is present in parts of Southeast Asia and it is advisable to take precautions especially if traveling off the beaten track. Medical facilities are rather limited in Laos but you can easily find good medical facilities in the main Thai towns and along the Thai-Lao borders. It is essential to take out a good medical insurance policy before traveling in case evacuation is needed (usually to Bangkok or Singapore). If you are on any medications, please bring an adequate supply of pills with you as it can be difficult to find within the country.
SAFETY
Laos is generally a safe country. Nevertheless and as a global rule, never leave your belongings unattended and always maintain eye contact or a firm grip on cameras and shoulder bags. In some tourist sites you may encounter some insistent souvenir sellers. A polite but firm No, thank you usually will suffice.
TIME
Laos is GMT 7 and does not operate on a daylight-savings system.
LANGUAGE
The national language of Laos is Lao, which is closely related to Thai and is spoken in many different dialects. Lao, like Thai, is a tonal language. In Luang Prabang and Vientiane, English is widely spoken and French is still spoken by many government officials and educated members of the older generation.
SHOPPING
The best buys in Laos are ethnic minority handicrafts and textiles. The Lao sarong or pha sin made from silk
TIPPING
Tipping for good service is not expected but is always appreciated in Laos. It is customary, though not compulsory, to tip tour guides and drivers at the end of a tour. Hotel and station porters should also be tipped a small amount for their troubles.
VISAS
Approval is no longer required for visas to Laos. Foreign tourists are generally admitted into Laos for 30 days with a visa on arrival (obtained at most border check points) without prior authorization or for 30 days with a visa issued at a Laotian embassy. This costs 30-42 USD (depending on nationality) and requires the filling in of an application form and two passport photos. An additional 1 USD/person can be charged if you arrive on a weekend or public holiday. Two passport-size photos are required and your passport must be valid for at least 6 months beyond your expected departure date. Please contact your local Lao embassy for the most accurate information.
rain that lasts for short periods of time. The wet months vary according to location. In Vientiane, they are from May to September; in Luang Prabang, August is far wetter than any other month. Laos is sunny year-round and we highly recommend bringing sun protection from your home country. Wearing sun screen and a hat are the best ways to avoid heatstroke and sunburn.
TRANSPORTATION
Lao laws do not allow foreigners to rent and drive a car themselves. It is highly advisable to rent a car with an experienced driver who knows the area and can speak Lao in case of any problems. Traffic conditions may vary dramatically from what you are used to. In Laos, drivers are only drivers. Tour guides must be licensed by the National Tourism Authority. Exotissimo Travel Laos employ arguably the best tour guides in Laos and we specialise in arranging tours with private driver and tour guide. For in-town transportation, 3-4 seater tuk tuks (motocycle-pulled carts) are the most popular options with larger sangthaews (also called jumbos) available to carry up to 12 people. Laos towns are small enough to be toured by bicycle and most hotels and guestshouse have them for rent at reasonable rates. In Luang Prabang, Exotissimo also has its own fleet of electric-
WATER
Keep in mind to always clean your fruits and vegetable with purified water or to peel them. Bottled water is safe for Westerner and easy to find in most of places. Wash your hand before eating.
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WEATHER
Laos has a monsoon climate featuring a dry and a wet season. The dry season lasts from November to May with the cooler period in December and January. At its coldest temperatures fall to as low as 15C. It is coldest at night, in the early mornings and at higher altitudes. During the hot period of the dry season, between March and May, temperatures can reach the high 30s C. Rainfall in the wet season varies according to altitude. Generally speaking, the monsoon season produces severe
EXOTISSIMO TRAVEL LAOS Vientiane - Main Office 4666 - 06/044 Pangkham Street Vientiane, LAO PDR Tel: +856 (0) 21 241 861-2 Fax: +856 (0) 21 252 382 Email: go [dot] laos [at] exotissimo [dot] com Luang Prabang - Office 44/3 Ban Vat Nong, Khemkong Road Luang Prabang - LAO PDR Tel: +856 (0) 71 252 879 Fax: +856 (0) 71 254 698 Email: go [dot] laos [at] exotissimo [dot] com