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1. Goodman, Fandt, Michlitsch and Lewis (2007), Management Challenges For Tomorrows Leaders,
International Student Edition, Thompson South-Western Part F Course Contents Week 1 i. ii. 2 i. Contents Brief on course outline & Ice-breaking INTRODUCTION TO MANAGEMENT What is management Levels of management Managerial skills Managerial roles Process of management Contemporary manager EVOLUTION OF MANAGEMENT THOUGHTS Classical perspectives (Scientific management &
Administrative Management) Behavioral perspectives (Elton Mayo & Douglas McGregor) System and contingency approach
PLANNING Nature and purpose of planning Types of plans Planning process Barriers to effective planning DECISION MAKING Types of decision making Types of conditions under decision making Decision making process ORGANIZING Organizing process Organizational structures/departmentalization Authority Span of management Delegation [ PRESENTATIONS & ON-GOING ASSESSMENT ]
LEADERSHIP Definition and significance of leadership Leadership theories Sources of power [ PRESENTATIONS & ON-GOING ASSESSMENT ]
7 MOTIVATION Explain the basic motivation process Describe the different approaches to motivation Explain needs-based approaches to employee motivation Define the process approaches to employee motivation [ PRESENTATIONS & ON-GOING ASSESSMENT ] 8 CONTROL Definition and importance of control Controlling process Types of control Characteristics of effective control system [ PRESENTATIONS & ON-GOING ASSESSMENT ]
COMMUNICATION Communication process Formal communication (downward, upward and lateral) Informal communication Barriers of effective communication
Achieving communication effectiveness Verbal and non-verbal communication Importance of non-verbal communication [ PRESENTATIONS & ON-GOING ASSESSMENT ]
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HUMAN RESOURCE (HR) MANAGEMENT Role & function of HR department Job analysis (job description and job specification) Human Resource planning Recruitment (Internal & External) Selection Orientation Training (on the job and off the job training) Performance appraisal Welfare, benefits and rewards [ PRESENTATIONS & ON-GOING ASSESSMENT ]
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TOTAL QUALITY MANAGEMENT (TQM) Definitions of quality from both a consumer perspective and a producer perspective. Identify factors that can be used to assess the quality of products and services. Describe the four categories of quality-related costs. Describe the major contributions of the most prominent contemporary quality philosophers. Definition of TQM Identify the various areas of concentration and commitment for a program of Total Quality Management. [ PRESENTATIONS & ON-GOING ASSESSMENT ]
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10% 10%
Final Exam
60%
Part HAssessment Criteria Grade Course mark Value Grade Course mark Value A+ 100-90 4.00 D+ 46-44 1.33 A 89-80 4.00 D 43-40 1.00 A79-75 3.67 E 39-30 0.67 B+ 74-70 3.33 F 29-0 0.00 B 69-65 3.00 B64-60 2.67 C+ 59-55 2.33 C 54-50 2.00 C49-47 1.67