INFORMATION AND INQUIRIES

USMLE Secretariat
3750 Market Street
Philadelphia, PA 19104-3190
Telephone: (215) 590-9700
FAX: (215) 590-9457

Include your full name, USMLE ID# (if known) and your medical school with your
correspondence.

Email Inquiries
• Test accommodations for a disability:
o Steps 1, 2 CK, and 2 CS: disabilityservices@nbme.org
o Step 3: exam@fsmb.org
• Technical assistance with orientation materials: usmletech@nbme.org
• Problems with the administration of an examination: testadmin@nbme.org
• Medical licensure: FSMB
• General questions or questions for the USMLE Secretariat: webmail@nbme.org

Information
• For information on registration, scheduling, score reporting, and transcripts,
please use the following links:
o Steps 1, 2 CK, and 2 CS
 students/graduates of US/Canadian medical schools: NBME
 students/graduates of medical schools outside the US and Canada:
ECFMG
o Step 3 and/or if all three USMLE Steps have been completed: FSMB
• For test center locations for computer-based exams: www.prometric.com

Sample Test and Orientation Materials

Tutorials that illustrate the USMLE Step 1, Step 2 CK, and Step 3 multiple-choice
question and Step 3 computer-based case simulation (Primum® CCS) software, sample
multiple-choice test questions for each Step, sample Step 3 Primum cases, and orientation
materials for Step 2 CS are available at this website:
 • Step 1
• Step 2
• Step 3

All applicants can download sample test and orientation materials from the USMLE
website. FSMB applicants will also receive these materials on a CD from their
registration entity. Once registered, ECFMG applicants can request a CD using the
appropriate form, available on the ECFMG website. NBME applicants can request that a
CD be sent to them, by sending an e-mail to webmail@nbme.org . The materials on the
CD and on the website are identical.

There are also frequently asked questions about the sample test materials. If you cannot
find the answer to your question, you may either send your inquiry to
USMLETech@nbme.org or call (215) 590-9700 between 8:30 AM and 4:00 PM Monday
through Friday, eastern time.

Step 1, Step 2 CK, and Step 3 Scheduling and Test

Center Inquiries
Your Scheduling Permit includes instructions on how to contact Prometric to schedule
your appointment to test. Inquiries about your appointment, such as a request to
reschedule an appointment within your eligibility period, must be directed to Prometric.
For current information on the locations of Prometric Test Centers, visit the Prometric
website at http://www.prometric.com.

After you have received your Scheduling Permit, you can contact Prometric directly, as
instructed on the Permit, for current information on a particular test center.

Other Inquiries

If you have received a Scheduling Permit but experience a problem that Prometric is
unable to resolve in scheduling your appointment or in administering your test on the
testing day, you may contact your registration entity.

Problems Experienced During Step 2 CS

If you experience problems during the administration of Step 2 CS that test center staff
were unable to resolve to your satisfaction, you may forward a written description of your
experience to Test Administration, National Board of Medical Examiners, 3750 Market
Street , Philadelphia , PA 19104-3102 USA . Written notification of problems experienced
during administration of Step 2 CS must be received no later than three weeks after your
test date. Your report will be thoroughly investigated and evaluated.

Step 3 and Medical Licensure Inquiries

General inquiries for information on Step 3 application and medical licensure may be
directed to the FSMB. Specific inquiries regarding licensure may be directed to the
medical licensing authorities or their representatives as shown in the USMLE Bulletin of
Information.