1. You have just installed Windows 98.

During testing, it fails to start after the starting Windows 98 message appears. What should you do to troubleshoot this problem? Name at least two ways. Answers: a. Type WIN/D:M add the command prompt to start windows. b. Press F8 when Windows is restarting and select safe mode (System Restore)

2. You have configured a dual-boot system consisting of Windows 98 in FAT 32 partition and Windows 2000 using NTFS partition. You checked your Windows 2000 installation and it looked good. However, when you boot to Windows 98 you cannot see the files in the NTFS partition. What might be the source of the problem? Answer: Windows 98 is not compatible with NTFS.

3. You successfully install Windows 2000 Professional and want to check your drives for errors. Name one way of checking for errors. Answer: Open the Control Panel, click Administrative Tools, click Computer Management, and within the Storage tab, click Disk Defragmenter.

4. You want to setup a dual-boot scenario between Windows 98 and Windows 2000. How would you do this? Answer: Partition your hard drive. Install Windows 98 first. Then install Windows 2000 in second partition.

5. A customer complains that his hard disk is making lots of noise. After examining the computer and hearing the noise for yourself, you notice that the high-pitched noise seems to be coming from the fan in the power supply. Which component(s) should be replaced? Answer: Power supply. The first logical choice, since the noise is coming from the power supply, is to check the power supply.

6. What part of a HP Laser Jet Printer is malfunctioning if you receive a 50 service error? Answer: Fuser. The part of an HP Laser Jet Printer that is malfunctioning if you receive a 50 service error is the fuser.

7. A customer complains that he cant get his computer to work. When she turns it on, she gets no video and hears a series of beeps. The beeps are in the sequence of one long beep, then two short beeps. You tell the customer to bring the machine in. upon further examination you are able to identify the problem. What should be your next step? What is the error? Answer: Replace the video card. When a computer is turned on and there is no video and a series of beeps, and the beeps are in the sequence of one long beep, then two short beeps, it means there is something wrong with the video card. Check first to see that it is seated properly and in the proper slot for its bus type. if this checks out fine, replace it with a known good card and turn the machine back on. If this solves the problem, then the issue was a bad card and it needs to be permanently replaced.

8. What is indicated by a 201 error at system startup?

Answer:

Bad memory. Most error codes that begin with a 2 indicate a memory error of some sort.

9. What two command files are used by DOS to configure a computer? Answer: AUTOEXEC.BAT and CONFIG.SYS. The two files that are used by DOS to configure a computer. CONFIG.SYS files sets up the operating system environment, and the AUTOEXEC.BAT files sets up the user environment.

10. You install a newly purchased sound card into your computer, but upon rebooting you find that the new device is not recognized by the system. Moreover, your modem, which has always worked perfectly, has stopped functioning. What is probably the problem? Answer: The sound card is using the same IRQ as the modem. When two otherwise healthy devices both are malfunctioning, there is a good chance that they are both trying to use the same system resources, and the IRQ and DMA are the most common culprits.

11. What is the correct way to use the protocol utility IPCONFIG in a Windows 2000 environment? Answer: Choose Start_Run, type CMD and press enter. At the command prompt, type IPCONFIG. The IPCONFIG protocol utility is a good way to find basic information about your TCP/IP configuration. It can be used at the command prompt. If you type IPCONFIG /All, the system will display additional information.

12. Transmission Control Protocol/Internet Protocol (TCP/IP) is a collection of protocols that help manage Internet communication. Each computer running TCP/IP must have a unique IP address assigned to it. What is an IP address? Describe its format. Answer: IP address has a 32 bit numeric address written as four numbers separated by periods.

13. Youve set up a network whereby each computer acts as a client and a server and in which each user shares each others resources, including printers. What is the correct term for such an arrangement? Answer: Peer-to-peer networking. Networking in which users share each others resources, is called peer-to-peer networking.

14. Sending and receiving electronic mail (e-mail) is a common benefit of the Internet Assuming a user has access to the Internet on a properly configured PC< what is required before a user can begin using e-mail. Answer: An e-mail account and an e-mail client. To send and receive e-mail, all that is required is an email account and an e-mail client. You can also use internet-base free e-mail services, such as Yahoo Mail.

15. Which type of backup copies all files that have changed since the last full backup, regardless if they have been backed up since then. Answer: Differential. The differential type of backup copies all files that have changed since the last full backup, regardless if they have been backed up since then.

16. What is the correct sequence to start the Windows 2000 backup program? Answer: Choose Start_Programs_Accessories_System Tools_ Backup. (Windows 2000)

17. What is the name of the executable file for Microsoft Backup for DOS? Answer: MSBACKUP.EXE The name of the executable file for Microsoft Backup for DOS is MSBACKUP.EXE 18. What is the name of the executable file for Microsoft Backup for Windows 3.x Answer: MWBACKUP.EXE The name of the executable file for Microsoft Backup for Windows 3.x is MWBACKUP.EXE

19. What would you type at a DOS command line to start the Microsoft Anti-Virus? Answer: MSAV. The command to type at a DOS command line to start the Microsoft Anti-Virus is MSAV.

20. What program in the Control Panel can be used to create a start disk? Answer: Add/Remove Programs. The add/Remove Programs in the Control Panel can be used to create a Startup Disk.

21. What is the final option in the Configure Screens menu? Answer: The compatibility test. The final option in the Configure Screens menu in the compatibility test.

22. The MSBACKUP program in DOS receives its settings from what file. Answer: SET file. The MSBACKUP program in DOS receives it settings from the SET file.

1. Which Windows NT 4.0 utility should you right after installing a new hard drive to make it usable? Answer: DISK ADMINISTRATOR

2. What is the proper command to install the Windows 2000 recovery consoles as a start up option in the CD Rom in Drive E? Answer: E:\i386\winnt32.exe/condcons

3. During the Windows 2000 Setup, you are asked to choose between the NTFS file system and FAT file system. Can you site one disadvantage on NTFS? Answer: NTFS can be accessed and modified with standard DOS disk utilities. NTFS is a more sophisticated file system. However, it is not compatible with DOS.

4. After a successful upgrading to Windows 2000, what should you do with the temporary files generated during the setup process. Answer: Nothing, all temporary files saved to your hard drive and used during setup are automatically removed. One of the final tasks performed by the Setup program is the removal of any temporary file saved to the hard drive at the staff of the setup.

5. You are preparing a computer for a dual booting between Windows 98 and Windows 2000. Your drive is partitioned and Windows 98 is already installed. What should be your next step? Answer: You must choose FAT for the Windows 2000 partition. NTFS is not compatible with Windows 98 dual boot configuration. Only FAT file system is compatible with Windows 98.

6.Which of the following is not a Windows 2000 Key Boot file? Why? a. AUTOEXEC.BAT b. NTLDR Answer: c. BOOTSECT.DOS d. BOOT.INI

AUTOEXEC.BAT (A). All of the files needed to boot Windows 3.1 or 9x are unnecessary for Windows 2000. Thus AUTOEXEC.BAT is not a key Windows 2000 boot file.

7. What is the most likely cause of a paper jam on a dot matrix printer? Answer: An obstructed paper path leftover pieces of paper or other debris that have fallen into the printer can be the cause of an obstructed paper jam and manifest as a paper jam.

8. An HP Laser Jet Printer isnt printing at all the computer indicates that the device on LPT1 isnt ready. You perform a service self test on the printer and it prints the page of vertical lines with no problems. The front panel self test doesnt work, however. Which component do you suspect is giving you the problem. Answer: Formatter. If after completing the above tests, it fails the self-test, then most likely the formatter is the problem.

9. A computer is experiencing random reboots and phantom problems that disappear after reboot. What should you do? Answer: Open the cover and reseat all cards and chips. When a computer is experiencing random reboots and phantom problems that disappear after reboot you should open the cover and reseat all cards and chips. Most likely there are some components that have experienced chip creep.

10. Using either a Windows 9x or Windows 2000 workstation, what components do you need to connect to a Microsoft network server? Answer: Protocol. Client and Adapter. Using either Windows 9x or 2000 components Adapter, Client and Protocol required to connect to a Microsoft Network server.

11. Youve enabled file and printer sharing on your Windows 9x system. You must now specify how security will be handled. What could be the options. Answer: Share-Level Access Control and User-Level Access Control. There are two security options in a Windows 9x system. Share Level Access Control involves supplying a username, password, and security setting for each shared resource. User Level Access Control means there is a central database of users that Windows 9x uses to specify settings for each shared resource.

12. A Windows 9x workstation includes default support for what network O.S Answer: Microsoft Windows Networking and Novell Netware within Windows 9x workstation, clients are provided for both Microsoft and Novell Networks

13. What is the third element required to configure Windows 2000 system as a network client? A client an Adapter and ______________ Answer: A Protocol

14. What would you need to do to create a new Dial Up Networking (DUN) connection within a Windows 9x system? Answer: Choose Start_Programs_Accessories. Choose Dial-Up Networking. This will open a window that shows all current DUN connections. Double-click Make New Connection. Choose a name for your connection. Select which modem you are using. Enter the dial-in telephone number. Click the Finish button. You can create a new DUN as indicated in option B. The dial-Up Networking icon can also be accessed by double clicking My Computer from the desktop.

15. What commands would you use to map a network drive in both Windows 9x and 2000? Answer: Map Network Drive. This is one of those technicality questions, but knowing proper terminology is important when taking technical exams and questions like this crop up regularly.

16. What type of backup involves selecting the files you want to back up as well as when you want them backed up? Answer: Custom Back up. Custom is the type of back up that involves selecting the files you want backed up as well as when you want them backed up

17. There are several pieces of backup hardware that are currently available. Of the following, which is NOT valid backup hardware. a. Digital audio tape b. Digital linear tape Answer: c. Optical disk d. Stationary hard disk.

Stationary hard disk (d.). Of the items listed, the following are valid backup hardware: digital audio tape, digital linear tape, and optical disk. Because hard disks are more failure phone prone than the other types listed, they make a poor backup medium.

18. Which type of backup that backs up files on a disk that has changed since the last full backup? Answer: Differential. The differential type of backup backs up files on a disk that have changed since the last full backup.