Created And Designed BY Er. Rajendra Ku.

Behera Lect IT

Created By Er. R.K.Behera, IT Dept. EAST

2/18

It is buying and selling, marketing and servicing, and delivery and payment of products, service and information over the internet, intranets, Extranets and other networks, between an inter-networked enterprise and its products, customers, suppliers and other business partners.

Created By Er. R.K.Behera, IT Dept. EAST

2/18

E-Commerce can be considered as i. A strategy ii. A technology iii. A system iv. A separate business v. A sales approach vi. A combination of (i) to (iv) It is defined as a modern business methodology that addresses the desire of firms, consumers and management to cut cost while improving the quality of goods and increasing the speed of services
Created By Er. R.K.Behera, IT Dept. EAST 2/18

Goals of E-commerce i. Reduced Costs ii. Low product cycle time iii. Faster customer response iv. Improved service quality Technical Components i. Client or PC Workstation ii. Transaction server iii. Database server iv. Database transaction v. Routers vi. Internet communication lines
Created By Er. R.K.Behera, IT Dept. EAST 2/18

1.

2.

3.

4.

Communication function Aimed at the delivery of information and/or documents to facilitate business function. Ex-E-mail Process management function-Covers the automation and improvement of business process. Ex-networking two computers. Service Management function- Application of technology to improve the quality of service. Ex-Federal Express website. Transaction capabilities- Provides the ability to buy/sell on the internet or some other online services. Ex- Retail websites of Amazon.com
Created By Er. R.K.Behera, IT Dept. EAST 2/18

i. ii. iii. iv.

v.

Distance do not matter in carrying out trade. It works 24 hours a day, 7 days a week, 365 days a year, round the clock. It can be integrated straight into infrastructure with very little overheads. More flexibility in a website to add or remove a products then in catalogue brouchers. It gives expose to previously untapped market segment.
Created By Er. R.K.Behera, IT Dept. EAST 2/18

vi. vii. viii. ix. x. xi. xii.

Error reduction due to orders do not have to be rekeyed into order entry system. Wider choice and no wastage of time. Buying/selling of items from any place using ones computer. Can avail service such as financial services, legal services, medical advice. Fund transfer is faster. Middlemen can be eliminated Inventory size is reduced.

Created By Er. R.K.Behera, IT Dept. EAST

2/18

i. ii.

iii. iv. v.

Inability to touch and feel merchandise. Majority of the population is not aware of ecommerce and computer based technologies. Some online stores does not guide the customer clearly. Hacker may intercept money transaction. In a developing nation the use of internet is not known largely to woman and elder persons.
Created By Er. R.K.Behera, IT Dept. EAST 2/18

vi. vii.

viii. ix. x. xi.

From the Indian context, internet is not widely available at present. Customer are wary of giving their credit card numbers to vendors who have only a web presence. EDI standards have to be in place before B2B ecommerce increases. E-Commerce will depersonalize transaction. Denial of service to legitimate customer. Portal have to be protected from virus attack by special security system.
Created By Er. R.K.Behera, IT Dept. EAST 2/18