UNIVERSITY OF MARYLAND program description The Operations Academy Senior Management Program has been modeled after successful

leadership training programs offered in other fields. It includes two parts: an initial pre-study program followed by a two-week (ten-day) total immersion program. Two Week Total Immersion Program The total immersion program includes the following mix of activities:

Formal Classroom Training Formal classroom training organized around the six fundamental principles of management and operations - (1 system, (2) Leveraging Improved Mobility and Safety through Operations, (3) Performance Measurement, (4) C Organization, (6) Management.

Workshops Workshops will include small group exercises, with specific roles assigned to each participant. Participants will transportation management and operations challenges, and propose solutions based on the principles provided training. Solutions will be presented at a final session attended by leaders from the transportation agencies that participants. Participants will also be required to complete an evaluation of their agency's operations program.

Field Studies Field studies will be conducted by workshop participants. Visits will be made to at least three transportation op Participants will be required to analyze these facilities and recommend improvements.

Pre-Study Program

Following acceptance into the program, participants will be required to complete a series of on-line self-assessm demonstrate their familiarity with terminology and principles in a wide range of key technical and management expected that most participants will need to review pre-study materials in some, but not all of the subject areas of time required to complete pre-study requirements will vary, however, all participants should be prepared to to pre-study prior to arrival for the on-site session. Pre-study material will be provided to participants three mo beginning of the two week program. Continuing Education Units (CEUs)

For successful completion of the entire Operations Academy Senior Management Program, participants will re Education Units (CEU's) from the University of Maryland. This equals 100 Professional Development Hours (PD Arrangements

Participants will be housed at the Maritime Institute. They will attend class and participate in field studies durin evenings working on workshop assignments.

///////////////////////////////////////////////////////////////////////////////////////////////// / objectives

Upon completion of this two-week total immersion Senior Management Program, participants will be able to:

Describe the impact of transportation management and operations on the mobility and safety of the high Manage an organization whose primary mission is transportation management and operations, or an org includes operations as one of its key activities. Effectively advocate the creation of an operational focus within their agencies. Demonstrate knowledge of the technical tools of management and operations and the conditions under w effectively applied and managed.

In addition, participants will have the opportunity to develop relationships with peers from other jurisdictions. organizations will also benefit from an evaluation of their agency's operations program.

Curriculum(Structure) Below is an outline of the subjects that will be presented and discussed during the formal classroom training portion of the program. 1. Overview o What is operations? o The Customer vs. the Institutions What do travelers need for mobility? What is adequate customer service? Who are the providers of infrastructure operations (roles, relationships, etc.) What is missing
o

o o

The institutional agenda Build, preserve, operate, enforce, advise related to the supply network What is the current state-of-play in operations What are the roles of the players and are they doing their jobs? The role of the State DOT in operations Are agencies organized and managed for operations? How does it operations relate to ITS? Ingredients of operations (overview setting the stage for the rest of the course) Operations as a system Relevance and leverage

Performance measures Customer service Organization Management

2. Operations as a system

o o o o o o

Review of pre-study material Supply-demand concepts Thinking regionally (What is a region, scale of system, travel-shed, not jurisdictions) Corridor management Concept of operations Engineering tools and dimensions (control, communications, analysis, maintenance)

3. Relevance and leverage o Definition of mobility o Relation to systems engineering o Scale of impacts compared with new construction
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Benefits and costs

4. Performance measures o Importance of performance measurement Incentivize staff Internal communications External communications (what do the public and elected officials want to hear?) o What measures are unique to operations? Mobility Safety Maintenance
o o o

What is good enough? (Is perfect the enemy of good?) Data sources and analysis techniques Technology

5. Customer service o Definition of customers (households, businesses, trucks, travelers, commuters, etc.) o Just-in-time delivery (commercial impacts of operations) o What are customers expectations? o How do we communicate with customers? Status/performance reporting

Response to inquiries/complaints, etc. Innovative approaches 1. Personalized intersection monitoring 2. Telephone numbers on VMS

o o

Customer satisfaction surveys (implementation and interpretation) Annual reports

6. Organization o Legacy structure (mission, etc.) o Case studies with representative organizational structures o Stovepiping the enemy of operations o Organizational alternatives (matrix vs. tree) o Headquarters vs. district 7. Management o Staff incentives and management o Differences between public and private sector management o Planning for operations
o o o o o

Project management (is it still relevant accountability related to mission) Contracting Outsourcing Funding and budgeting Selling operations internally

program fees Program Fee: $3,875 (required) Lodging: Food and lodging for 11 days: $1,896 (required) Food and Lodging includes: Dinner and breakfast for each night of lodging, lunch each program day, complimentary use of recreational facilities (indoor pool, fitness center, game room), complimentary parking, shuttle service to/from BWI airport and BWI Amtrak station, and up to 30 minutes of complimentary local and toll-free phone calls. Cancellation: All fees will be due four weeks after notification of acceptance into the program. Any cancellation must be received 60 days prior to the start of the program to receive a refund of all fees, less a non-refundable amount of $500. No refund of any fees will be granted if cancellation occurs with less than 60 days prior to the start of the program. Please note: Travel costs are the responsibility of the participants or their employers.

INDIAN INSTITUTE OF RETAIL ACADEMY

IIRT offers certificate programs that prepare students for entry-level sales, merchandising and supervisory positions in the exciting world of retail. The retail training and education provided to students is differentiated by a state of the art curriculum, technologically enhanced delivery modes, practical experience & internships with leading retailers. IIRT in collaboration with the University of Florida, Warrington College of Business Administration, David F Miller Center of Retailing Education and Research (UF/CRER) is proud to offer these programs. The certificates will be jointly conferred. The mission of IIRT is to provide students with relevant global retail knowledge along with the necessary personal skills needed to secure a position in this rapidly growing industry. IIRT has partnered with Upscale Retailers to ensure a valuable practical experience and internship during the

programs. Students graduating from the programs are assured of positions with the best employers in the retail industry. Vision Help students achieve their greatest potential by nurturing and educating them. Be the best at anticipating and serving the needs of the retail industry.

Mission Strive to become the number 1 Retail Training Institute in India by collaborating with a global leader in retail education for the best retail knowledge and practices. Partner with the India retail industry to understand, anticipate and best serve their needs by ensuring that the quality of students meet their highest expectations.|

Founding Principles Be a key human resource center to help Indian retailers overcome the hurdles faced with growth & expansion related to capable manpower requirements, there-by allowing them to serve their customers to the best of their abilities and competencies. Collaborate with a leading global retail institute to bring the best retail knowledge to students. Impart knowledge & skills to students, in a nurturing environment, that are relevant to Indian retail. Form alliances with Indian retailers to ensure that the curriculum is relevant to the Indian retail industry and anticipate the changing retail environment. Expand in India to ensure that IIRT provides greater access to retail education. Expand by providing more campuses, distance learning and franchising without sacrificing core values and beliefs.

Indian Institute of Retail Training Pvt. Ltd. B-13, IInd Floor, Derawal Nagar, Opp Model Town -II, New Delhi 110009 India Ph: +91- 011-47565595 Mob: Email: info@iirt.in

Certificate for Leadership in Retail Operations

1. Course Name: Certificate for Leadership in Retail Operations 2. Course Length: Course work of 9 weeks, 4 hours per day, 4 days per week (Tue to Fri). Total 144 hours of course work, followed by 4 weeks of internship. Sat & Sunday integrated store experience during course work. Monday off. 3. Course Objective: Prepare young students for entry-level jobs (shop floor, sales associates, merchandizing associates) in the Indian retail industry.
o o

o o

Develop general knowledge about what a retailer does and decisions made and customer shopping behaviors Develop skills and attitudes needed to work effectively as a store employee providing customer service, effective merchandise presentation, preventing inventory shrinkage, and making sales. Build self-confidence, personal presentation, and communication skills Introduce & improve selling skills

4. Eligibility & Admission Criteria: Eligibility: Class XII graduate from accredited Board. Admission Criteria: Minimum marks, Minimum age 18 yrs, short written test, individual and group interview. A strong aptitude for hard work & service will be evaluated.

ASIAN RETAIL INSTITUTE

Asian Retail Institute is Indias first full-service education service-provider for the retail industry. The retail industry, with giants like Reliance Retail, Bharti Retail, Pantaloon Retail, Caf Coffee Day, Barista, 98.4 is Indias fastest-growing sector, likely to provide employment to 2 million people in the next two years.

ARI offers entry-level courses, 3-6 month diplomas, and Sikkim Manipal Universitys Bachelors in Business Administration and Masters in Business Administration in retail operations. An IGNOU-certified Community College, ARI has a proven track record in placement with leading retail companies. With most major retail chains in the country continuing to send managers for training in retail management to the Asian Retail Institute, this is a strong endorsement of our retail management courses.

Asian Retail Institute seeks to bridge the gap between the existing skill sets of employees and what retail firms require so as to consistently achieve targets and build loyal customers. To achieve this, the Institute regularly commissions research including mystery shopping to identify skill and attitude gaps for individual retail businesses. Its advanced retail management courses are designed to impart specific training in these gap areas. No retail professional can rise to the top without detailed understanding of what determines consumer behaviour and its relationship with the overall economy. Our retail courses provide an in-depth understanding of these issues. Separate modules enhance public speaking and presentation skills vital to the career growth of retail industry professionals. Our faculty of retail professionals from different parts of the industry, software professionals and economists seeks to combine theoretical knowledge with practical guidance to help shape attitudes required to grow the industry. The hallmark of an Asian Retail Institute graduate is keen enthusiasm for the job at hand, the ability to multi-task and to grow by aligning her personal objectives with those of the employer. Asian Retail Institute graduates have consistently outperformed their peers in achieving sales targets. Which is why most major retail chains in the country continue to send managers for training in retail management to the Asian Retail Institute, a strong endorsement of our credentials in imparting retail management education Vision

To establish international best practices for Excellence in Retail Training to enable the retail industry to unlock the value of their teams. Mission To achieve our vision, we shall empower participants personally and professionally, as we believe we can change attitudes through training. OUR FACULTY Our facultys management experience and diversity, and not just in the retail industry, is our core strength. We have retail management experience so diverse it ranges from merchandising store brands to shop floor management for 400 square feet stores to 45,000 square feet ones; from visual merchandising for a leading skin-care brand to setting up Indias first home and interiors company; from building vendor relationships for north Indias first organized sector grocery chain to customer relationship management for a leading fast food chain; from project management for a premium range of stores to conceptualizing and implementing standard operating procedures for Indias first foreign luxury brand, weve done it all. Our guest faculty include entrepreneurs whove set up and established leading premium skin care firms, those whove developed and implemented Customer Relationship Management and Enterprise Resource Planning systems in a host of industries other than just retail, and even exporters of niche merchandise. Merchandisers and visual merchandisers for some of Indias top retail brands, heads of operations for multi-store chains across the country, investor relations managers, economists and journalists, theyre all part of our list of guest faculty. Typically meant for middle- to senior-managers. Programme duration varies. Some retail companies have specific training needs for which we conduct customized corporate training programs for example, a merchandising program to highlight certain systems and process-based skills, or a program to enhance leadership skills for operations heads or then project management for a team of store managers who are expected to lead the new stores initiative in their territories. Corporate can have a need to understand modern retail formats. These are compressed training sessions on specific skill sets to enable the organization to achieve its goals and help participants grow professionally.

Diploma in Management (IGNOU): One-year programme comprising all functional aspects of management including Human Relations, Accounting, Material Management,

Marketing and Information Systems. The Indira Gandhi National Open University, IGNOU, is Indias largest open-university. Diploma in Retail Management (ARI): 3-month professional programme focussing on store operations, merchandising, MIS, visual merchandising, retail marketing and promotions, customer service and strategic planning including through the use of customer demographics and buying behaviour. Offered in Delhi and Bangalore. Sales Associate Programme (ARI): 6-month certificate course for entry-level associates in retail. Teaches operating skills and basics of customer service and personality development. Offered in Delhi and Bangalore. Certificate in Functional English (IGNOU): 3-month course teaches listening, speaking, reading, writing and communication skills in English.

WALLMART

Stores Training & Development

Apply For Walmart Stores Career When you arrive at a Walmart store, you are welcomed by a friendly associate and asked if you need help. When you arrive to work at a Walmart store, you get the same sort of welcome. We are here to help you begin this new chapter in your career and help you feel at home.

Orientation
All Walmart associates go through an in-depth orientation that lets them know what it means to be part of the Walmart family. This begins with a business simulation that places new associates in the role of the customer. The simulation exercise helps associates understand customer expectations and what they can do to meet and exceed those expectations. The next phase of orientation discusses how Walmart is unique in the retail industry. Associates explore Walmarts culture and history, the store work environment and expectations, and the impact we have on customers, associates and communities. Orientation ends with the Audio Store Discovery Tour. In this exercise, new associates listen to the voices of customers and associates through a headset and audio-playing device. Training and development is not a one-time occurrence at Walmart. It is an ongoing part of an associates life. We aim to provide associates with the tools and resources to help them climb as high as they want to go. Read more about training and development at Walmart. Assistant management training (AMT) is a management training program open to all salaried Walmart Stores USA field associates. Designed on the principle of continuous improvement through learning, AMT provides a variety of development opportunities throughout various stages of a managers career. The program consists of three distinct stages, for each level of management. The program is designed to increase the quality of leadership and operational training managers receive to become productive and proficient in their leadership roles.

AMT is a multi-phased learning platform that not only prepares new managers to make an immediate impact on store performance, but also provides them with the tools and resources needed to remain competitive and successful at Walmart. Stores of Learning is a leadership training program started in 2007. These learning and development hubs are field-based classrooms in specific stores with virtual classroom capabilities. Regional Leadership Champions (RLCs) will be the stewards of learning in the Markets they support and will be responsible for facilitating management training workshops and supporting the delivery of transformation/change initiative training.

All four sections of the toolkit are designed to promote development:

Phase I: On-boarding is considered the learning phase and helps familiarize associates with the skills, knowledge and abilities required to perform the basic functions of their current positions. Phase II: Fundamental Track is the performance management phase, which helps associates build a good foundation and a solid understanding of their current positions to ensure proficiency. Phase III: Advanced Track is considered the career planning phase and provides associates with advanced-level courses and the how-tos for natural progression, as well as the competencies for next-level advancement. The Career Development section of the AIM Toolkit provides Associates with information about the career planning process, key experiences, job opportunities and information about critical career planning skills, such as resume writing and interviewing. Merchant Development provides professional development through competency-based learning solutions. Offering over 50 courses within its curriculum, Merchant Development is committed to providing fundamentals, tools and resources necessary for associates to remain competitive in todays market. Merchant Development recently launched the Associate Investment Modelor AIMtoolkit. The toolkit allows associates, from new hires to seasoned buyers, to reference their job descriptions, collect competency information, review annual skills inventories, and gather feedback from their supervisors to build Individual Development Plans. eCornell is a Continuing Education program, offered online through a subsidiary of Cornell University. It was created through collaborative efforts between eCornell and Walmart University to help Market and Regional level associates in Walmart Stores USA prepare for continued professional development and sustained company growth. The platform features several certificate programs from Cornell University Certificate Programs, such as Executive Leadership, Leading Management Teams, Leading High Performance Teams, Change Leadership, and Studies in Proactive Leadership. The platform also offers eCornell and Walmart University co-branded Certificate Programs such as Cross-Functional Leadership Skills for the HR Professional and Human Resources Studies and Applications. The Walton Institute provides an educational environment for Walmart leaders from around the world to learn more about themselves and about Walmarts unique company culture and how to sustain that culture. The goal is to help managers stretch their own capabilities and to foster the talents of others. Since opening in 1985, nearly 25,000 Walmart managers have attended more than 600 Walton Institute classes in Bentonville, Ark., as well as in Brazil, Canada, China, Germany, Korea, Mexico, Puerto Rico, United Kingdom and Japan.